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Depending on their unique business needs, utilities are rapidly investing millions and sometimes billions in Smart Grid programs. They are educating consumers about the new demand-response and energy-ef ficiency rates that Smart Grid enables. While customer -facing undertakings are crucial to the success of Smart Grid projects, utilities should not overlook that an equal amount of time and effort must also be dedicated to preparing and educating utility employees for the changes that these new systems bring. Although it represents less than one percent of the typical Smart Grid implementation budget, an organizational change management plan can be one of the most powerful tools that utility companies have to drive the success of their Smart Grid projects. That’s especially true with the Employee Readiness for Smart Grid (ERSG) solution offered exclusively by Capgemini. In fact, in working intimately with leading utilities on successful Smart Grid projects across the globe, Capgemini has learned that the ultimate outcome is most often determined by how effectively a company embraces and executes its change management strategy. Operational Change Management A small investment to prepare and educate your workforce can lead to huge success in Smart Grid implementations Energy , Utilities & Chemicals the way we see it

Capgemini - SES - Smart Grid Operational Services - OCM POV (GR)

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