Capgemini Global Utilities Sector · Business Process Outsourcing Consulting 123456 12345 Some Global Service Testing Services Performance Driven. Quality Assured Mobile Services

Capgemini Global Utilities Sector

2 Copyright © Capgemini 2015. All Rights Reserved

Capgemini’s Global Utilities Sector | December 2014

Our Mission: Enabling transformation Our Vision: Enabling freedom

Capgemini enables its clients to transform and perform through

technologies

Capgemini will lead the way by providing clients with insights and

capabilities that boost their freedom to achieve superior results

6 major Global Sectors A wide range of solutions and

services

Revenue (2013): €10.1bn

Employees: 140,000+

Utilities

Telecom

Consumer

Products & Retail

Public Sector

Financial Services

Application Services

Infrastructure Services

Business Process

Outsourcing

Consulting 123456

12345

Some Global Service

Lines Testing Services

Performance Driven.

Quality Assured

Mobile Services

Your business. Always on.

Digital Customer Experience

Digital. Two steps ahead

Business Information Management (BIM) Better intelligence, smarter decisions

Automotive

Local Professional

Services



Capgemini is a Leader in Utilities for IT Services

We are one of the world’s largest business consulting, systems integrators and outsourcers for energy & utility companies, ranked by Gartner based on 2013 revenue:

• #1 in Utilities for IT Services in Western Europe*

• #4 in Utilities for IT Services Worldwide*

IDC Energy Insights positioned us as a leader for IT services in the EMEA Utilities Market 2013 Vendor Assessment. Our best score in the current capabilities criteria is for our "Range of Capabilities" and "Range of Offering." Within the Future Strategies criteria, we scored very well for our "Portfolio Strategy" and "Customer Service Strategies." **

"Capgemini's Digital Utilities Transformation is a solid framework created to prepare and assist utilities in reinventing themselves via disruptive digital technologies, and the H-Model Architecture foundation is a pragmatic approach to grant applications agility“; Roberta Bigliani – Associate VP, Head – Europe, Middle East & Africa, IDC Energy Insights

We provide services to 23 out of Top 25 Utilities***

We provide Smart Energy Services to over 75 utility clients around the world, representing 113 million metered customers actively engaged in smart energy programs including directly managing mass deployment programs for over 23 million smart meters.

According to a leading market analyst firm, Capgemini is a leader in smart grid and advanced metering infrastructure solutions.

We have global reach in North America, South America, Europe and Asia Pacific with 10,000 consultants working in this space

The Utilities sector accounts for 786M€ (8%) of total Group Revenues (2013)

*Source: Gartner, Inc., “Market Share: IT Services, 2013”, Kathryn Hale et al, 31 March 2014

**Source: IDC Energy Insights: “IDC MarketScape: IT Service Providers in the EMEA Utilities Market 2013 Vendor Assessment,” Doc #EIOS02V, May 2013.

*** Source: Platts’ 2012 Top250 energy company rankings



Utilities Industry Trends

Disruptive energy technologies, decentralized generation, and community led

energy initiatives will continue to impact the power sector. Utilities need to be

flexible and innovative in their operations and business models and continue to

strive for customer centricity.

Microgrids will force a change in the business model. Utilities will need to examine

how technology investments today will enable or restrict the ability to

accommodate and thrive with microgrid adoption by end users, especially in the

C&I segment.

IT must work more closely with operations and ops tech vendors to protect assets.

Utilities should consider alternative options for IT sourcing and evaluate how to

better leverage at least one dimension of the 3rd platform (e.g., mobile apps, big

data analytics, social networking)

Utilities will be increasingly pressed to “rapidly” integrate new data sets for short

term efficiency plays and long term new business value creation. Advanced

analytic offerings will enhance applications in control systems and network

infrastructure and Cloud technology will provide a viable approach to affordably,

securely and flexibly adapt to business realities of constrained budgets.

Pressures on costs and satisfaction will call for effective and efficient delivery of

unified customer engagement through customer-preferred channels. Utilities will

move towards the creation of a unified customer centric IT platform.

Gamification will gain traction in utilities to create consumer engagement,

loyalty and Trust



Sector Growth Initiative: Digital Utilities Transformation

Capgemini’s integrated Digital Utilities Transformation framework

empowers traditional utilities to re-invent themselves and internalize the

disruptive digital technologies at optimized capital costs, while providing

infrastructures and services enabling the energy transition towards a

sustainable, low carbon economy.

Digital Utilities Maturity Assessment: The starting point of the digital transformation journey is an assessment of the Utility’s current maturity

on the digital agenda. We embed benchmarking on several essential business processes in the assessment to quantify tangible performance

results.

Digital Utilities Phase 1: This phase allows Utilities to analyze the current business and operational model, design how digital technologies

deliver the digital vision and plan the Digital Transformation roadmap based on estimated business benefits. This is done for the defined

scope covering processes and functional areas.

Customer & Communities Experience Transformation: To become customer and community centric, while reducing the cost of operations,

all customer journeys have to be reassessed and all channels and offers realigned to provide an All-Channel-Experience to the customer. We

help Utilities to rethink, completely, their marketing, sales, and service processes to reach lean, error-free processes, leveraged through

Business Process Management. Data customer analytics provide the right insight to fine tune cost to acquire, churn management, and cost to

serve.

Digital Asset Management: Through Digital Asset Management it is possible to capture and analyze all data which is necessary to plan,

build, and operate assets on near real-time basis. This will deeply change the economics around the asset lifecycle and provide optimization

of economic return on assets. It also enables Smart Grids or Digital Plants.

Digital Utilities Enterprise Architecture: We provide services around the design of enterprise architectures starting with discovery of the

digital business requirements and consequently incorporating digital technologies like mobility, Cloud, big data and BPMS to establish an

agile, intelligent interaction layer, whilst preserving your IT foundation for transactional processes and IT investments.



Digital-industrial Asset Lifecycle Management (D-iALM)

Thanks to our extensive experience, Capgemini understands the

challenges of asset intensive energy and Utility companies. We offer

appropriate solutions for them to improve safety, reliability, and

availability of their assets. The Digital industrial Asset Management

Center of Excellence offers industry solutions allowing a sustained

development of these industries.

Information systems for Asset Lifecycle Management and improved safety, reliability, and availability

D-iALM: Digital Information Hub (Orchestrator, MDM & Portal) for collecting, connecting, qualifying, and viewing all sources of Asset Related

Information

and its different components for:

Asset Design, Build, and Commissioning

• Requirement Management

• Document & Knowledge Management System

• Virtual collaboration tool

• Plant Design Management System (PDMS),

• Project Portfolio Management (PPM)

• Geographical Information Systems (GIS)

• Supply Chain Management (SCM)

• 4D Construction solutions

Plant Operation, Maintenance and Life extension • Asset Management systems (EAM) including Radiation Exposure

and Tag out

• Asset reliability optimization & Component performance and ageing

monitoring systems

• Predictive Asset Maintenance

• Outage Planning Management and optimization

• 3D simulation or virtual reality

• Augmented Reality

• Field Service support systems



Digital Contact Centre (DCC)

Digital Contact Centre brings multi-channel customer interaction

management to the Utilities sector.

It is a transformational offering – depending on client needs, it is a full

BPO contact center service or a technology solution build/run

Digital Contact Center:

Part of SMART CARE contact centre BPO service

Aligned with SMART transformation framework

Technology solution based on Capgemini Prosodie Odigo

platform – Cloud based, SaaS model

Links phone, IVR, web, mobile, web chat, SMS/e-mail

management, social media

Additional capabilities, such as Virtual Agent (avatar web chat),

SmartCall (mobile app to avoid queue wait time), Natural

Language, Speech Analytics etc.

Integration with CRM & Billing, HEM, OMS etc.

First demo use cases – multi-channel support for:

Customer with high bill

Customer in arrears

Outage in a community



Capgemini Energy Control Service

Capgemini Energy Control Service adapts to and

takes advantage of the increasingly dynamic energy

ecosystems that are evolving

Monitors and controls multiple systems to realize

sustainable energy savings, while reducing the need

for human support

Open platform built on latest Cloud software and data

management technology for secure data management

Analytics such as smart trending, learning systems, cross-

facility, and industry benchmarking

Currently incorporates energy management, demand

management, automated load management ,and fault

detection/diagnosis

Services for Conservation Voltage Reduction (Volt/VAR

Optimization) and Distributed Energy Resources being

planned

Holistic approach to the future of energy management that

integrates innovative energy management techniques,

facility health assessments, and process controls with utility

rate options and incentives

Incorporates next-generation sensors and controls, the data

they generate, analytics, automation, preventative

maintenance, and tools to reduce costs for building owners

and operators



Sector Growth Initiative: Smart Energy Services

Experience Reduces Risk: We provide Smart Energy Services to over

75 global utility clients, representing 113 million metered customers

actively engaged in smart energy programs including directly managing

mass deployment programs for over 23 million smart meters worldwide

Our Smart Energy Solutions include: Meter deployment, orchestration, and smart meter network operations

Systems implementation and integration for new meter network, collection, and data management technologies

Legacy enterprise system modifications triggered by new smart meter infrastructure

Demand Response Management systems

Customer Experience and Communications (Portals & All Channel Experience):

Program Management and Governance Services

Telecommunications, Network Operations, and Engineering Design

Mobility and Workforce Management Services

Business Process Transformation and Change Management

Testing and Quality Assurance

Process automation and operations using our Smart Energy Services Platform

Smart Grid programs:

• Distribution Management Systems implementation and operations

• Micro Grid energy resource management solutions

• Grid Management reliability and asset management improvements

• Network optimization for information collection and performance

• Electric Vehicle Infrastructure and Management

• Renewable Energy Management

• Security and Theft Solutions

• Sustainability services including carbon footprint monitoring, accounting, and auditing



Smart Meter Network Operations (SMNO)

SMNO transforms a Utility’s Meter Operations by taking Capgemini’s market leading Smart capabilities and packaging

them into a series of business based services which a Utility can subscribe for in a simple ‘per-meter-per-month’ basis:

Our Value Proposition includes:

Business Based Services and Service Levels

Cost Certainty and Predictable Operating Expenses,

Proven Processes, Tools, and Delivery Models,

Quality Through Mutualization and Industrialization of Services

Innovation through Global COE Network

Monthly Meter

Reading

Hourly Meter

Reading

Scheduled

Meter Reading

On Demand

Meter Reading

Meter Reading

New

Activations

Meter

Configuration

Changes (incl.

Tariffs)

End Service

Subscriptions

Operational

Services

Power Quality

Information

Power Failure

Information

Power Resume

Notification

Power

Notification

Analytics

Reconnect/

Disconnect

Services

Load

Limiting/Soft

Fuse

Non Technical

Loss Analytics

Network

Operations

Meter &

Equipment

Procurement

Inventory

Management &

Warehousing

Logistics

Quality Testing

Meter Disposal

Warranty &

Repair

Supply Chain

Services

Work Order

Management

Resource

Scheduling and

allocation

Field

Management

Manage Field

Installations

New Meter

Installs

Meter

Maintenance &

Repair

Meter

Replacement

Meter

Dismantle

Field Execution

Services

Meter Lab

End to End

Testing

Meter Strategy

Product Lifecycle

Services



Our SMNO Service is Delivered using Industrialized Tools and Processes

The Capgemini Smart Energy Services

Platform (SESP) is the standard platform used

to provide SMNO services globally

The Platform’s end-to-end approach manages

the entire smart metering lifecycle, from

program planning, meter rollout, and operations

through to maintenance

Based on standard best-practice processes

gained from >10 years experience

Over 260 Predefined interfaces

Over 3000 test cases available

Over 200 processes pre-configured

Meter

Reading

Services

Network

Operational

Services

Reporting

Services

Product

Lifecycle

Management

Asset

Management

Operationa

l

Services

Supply Chain

Management

SMNO

Smart

Energy

Services

Platform

(SESP)

Service Operations

Material Traceability & Logistics

Smart Device Management

SMNO Process Tool Kit

SMNO using Smart Energy Services Platform



Cloud Power

Participant

Co

ntr

ol

sig

na

ls

Grid company Community

Inte

rva

l

rea

din

gs

Inte

rva

l

rea

din

gs

Interval

readings

Interval

readings

Energy

advices

Hour-ahead

price-signals

Day-ahead

price-signals

Household

profiles

Co

ntr

ol

sig

na

ls

Control appliances, smart plugs and

lighting

Inform occupant on hourly prices (TOU)

Home energy management (Home as a

micro grid)

Analyses of volumes

• Consumption, production,

• Exchanged energy with the

community (grid)

• Smart appliances, equipment and

smart plugs

Budget control and analyses

Forecasting

Balancing and Scheduling

Execution and monitoring Energy program

Provide volumes and prices for billing

Analyses and generate energy advices

Virtual Smart Grid

Inte

rva

l

rea

din

gs

Smart appliances

Smart Home Smart Metering

An energy community with financial and

ecological drivers

Reduce consumption by insight in

consumption and personal advice

(benchmarking)

Invest in sustainable energy production

Optimized utilization of sustainable

energy (load shifting)

Consumers perspective (primary

benefits for consumers)

Virtual smart grid

Relatively fast deployment compared to

smart grids

Reduced consumption

Optimization of distributed energy

resources (owned by community or

members)

Lower energy costs

Zero to very low CO2 footprint

Less or even no dependency on

(external) energy suppliers

Elements

Benefits

Central Energy

Management

Collective generation

Home Energy Management

Local generation

Smart metering

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CALORIE – Solution Centre for Utilities

India based Centre of Excellence offers solutions and accelerators to help derive business benefits faster by minimizing risk and cost and

by maximizing quality.

•

Solutions Innovation & Thought

Leadership Delivery Enablement Sales Support

Training to delivery team

Creation of Pilots and PoCs

Workshop enablement

Support in blueprint, solution,

and architecture

Domain audit/assurance

SME support for delivery

Support RFIs/RFPs

SMEs for solution architecting

End-to-End bid coordination/

management

Win Centre support through the

global Win Centre

CoE Lab and innovation hub

Innovative solution creation

PoVs and whitepapers

Market research and industry

trends

Industry-specific business

solution

Domain competency building

and providing training

Smart Energy Services

• SAP AMI platform solution

• Oracle AMI platform solution

• Sustainability offerings

• Testing: SES Testing

accelerators

Digital Utilities Transformation

• SAP & Oracle CIS/Billing

solution

• Mobility/ Multi Channel

solutions for utilities

• Intelligent BPM (iBPM)-

Customer Centric Digital

Transformation



Our Utilities offerings and delivery are supported by strong alliances and partnerships

http://www.itron.com/pages/index.asp

http://www.landisgyr.com/en/pub/home.cfm

http://www.trilliantinc.com/

http://www.teradata.com/

http://www.pega.com/



Unique industry thought leadership

So Near Yet So Far: Why Utilities Need to Re-

Energize Their Digital Customer Experience

AMI information: For improved outage management

The Digital Utility: Research conducted in North

America by IDC Energy Insights on behalf of

Capgemini

Digital Transformation Benchmark: Emergence of

the Digital Utility

Advanced Distribution Management Systems

International Market Entry in the Photovoltaic Industry

Customer centric digital platform for utilities

Managed Business Services for Smart Metering

Cloud Power: Harnessing energy from renewable

sources for self-sufficient electricity communities

Points of View

16th edition released on October 28th, 2014 in

cooperation with Exane BNP Paribas, CMS Bureau

Francis Lefebvre, VaasaETT

Visit: www.capgemini.com/eemo

(through sponsorships, partnerships or expert presentations)

We are recognized as a leading contributor in

Utilities sector events

Events & Conferences European Energy Markets Observatory

Jan 28-30 DistribuTECH San Antonio, TX, USA

Feb 25-26 AVEVA World Summit London, UK

April 1-3 SAP Oil Conference Copenhagen Denmark

May 20-21 Ventyx World Conference Barcelona

Spain

Nov. 4-6 European Utilities Week Amsterdam, Netherlands

http://www.capgemini.com/eemo



Global Utilities Sector

Global Lead

Perry Stoneman PA: Kathy Taheri

Global/Central Functions

SMNO Sales Lead Peter Harris

Win Centre and SMNO William Nicholson

Smart Energy Services,

South Europe and LATAM Area Leader

Jacques Millery

Commercial Models and SMNO

Michael Malloni

DUT Lead CC Philippe Vié

Cloud Power Andy Heppelle

DiALM/Nuclear Thierry Jourdan

Calorie CoE Lead Somnath Chatterjee

Digital Contact Centre and ECS

Steven Harris

Utilities Marketing Lead Camilla Carlsson



Belgium

Pierre Lorquet

Utilities Regional organization

Sweden

Anders Barsch

UK & Ireland

Apps: Jon Brooke

CC: Martin Wells

Brazil (CPM Braxis)

Fernando Schaeffer

France

Apps: Thierry Jourdain

CC: Jean-Pierre Dupé

Sogeti: Lucienne Jacquet

Spain

Apps: Victor Alcaraz

CC: Oscar Somarriba Guemes

Norway

Niclas Jacobsson

Australia

Dominic Del Giudice India

Somnath Chatterjee

Germany – Austria –

Switzerland

Apps: Christopher

Wieda

CC: Andreas Weiler

Italy

Antonio Barile

Netherlands

Apps: Joos Bleize

CC: Mark Schütz

China

Chen Ming

North America:

Rob McKay

Canada: Gord Reynolds

Slovakia

Roman Vransky

The information contained in this presentation is proprietary.

Copyright © 2014 Capgemini. All rights reserved.

Rightshore® is a trademark belonging to Capgemini.

www.capgemini.com

About Capgemini

With almost 140,000 people in over 40 countries, Capgemini is

one of the world's foremost providers of consulting, technology

and outsourcing services. The Group reported 2013 global

revenues of EUR 10.1 billion.

Together with its clients, Capgemini creates and delivers

business and technology solutions that fit their needs and drive

the results they want. A deeply multicultural organization,

Capgemini has developed its own way of working, the

Collaborative Business Experience™, and draws on Rightshore®,

its worldwide delivery model.

Learn more about us at www.capgemini.com.

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Capgemini Global Utilities Sector · Business Process Outsourcing Consulting 123456 12345 Some Global Service Testing Services Performance Driven. Quality Assured Mobile Services