Cape Rock Ltdinfo.biztech.pro/documents/AssessmentReport-CapeRockLtd.pdfSolution area Solution / Application / Support for business Deployment / End of life span Maturity assessment

AttendeesName Job title

Richard Bull CIOAnastasia Birchwood CFO

Cape Rock LtdDate 24.12.2015

Consultant Mats Nyström

BT Monitor Assessment Report Cape Rock Ltd

Solutions area pages:A summary page for one or two solution areas. Each page consists of the following elements: - Current environment's key information - Development projects: - "What next": All development areas to do in green background - "Top Priority project": The most important of them with its schedule and phase.

IT Services mapThis page shows the IT operations' present and planned service production model.

RoadmapThe last pages summarise all development projects in a single, time lined view. This can help you create a more comprehensive view of all key projects with priorities and interaction.

This report is a summary of the answers, assessments, views and strategies that were recorded during the customer interview. Solution map- A summary of key solutions

Maturity analysis- One for key business solution (p.4) and one IT Infrastructure and services (p. 11)- A scorecard based on your assessments of each solution environment's maturity- Top development project within the solution included inside the box

Color codes of the report and their description

Poor Inadequate Intermediate Good Excellent

© 2015 Business Technology International2

Solution area Solution / Application /Support for business

Deployment /End of life span

Maturity assessment

Solution provider /Recommendation

ERP Customized solution / 3 2012 / 2016 2 MXG / 1

Financials iScala / 1 2004 / 2016 2 Epicor / 2

Procurement Visma / 2 2007 / 2016 2 Visma / 2

BI Cognos / 1 2008 / 2014 3 IBM / 2

HR Unit4 Business World / 4 2012 / 2017 3 Unit4 / 3

Payroll As a service / 3 2006 / - 3 Visma / 3

CRM MS Dynamics AX / 4 2006 / - 1 MXG / 2

Digital Service Customized solution / 2 2001 / 2017 2 Self / 3

Document management No solution / 1 2011 / - 2 /

Contractor Extranet Customized solution / 2 2011 / - Self /

# of business apps in total 100

Cape Rock LtdSolution Map


24.12.2015 1. PAST 2. OUTDATED 3. NORM 4. MODERN 5. FUTURE

1. ERP New Global ERP Evaluation 2016-H1

2. FinancialsNew global Finance and Group Conslidation tools evaluation as part of ERP

2016-H1

3. ProcurementNew purchase to pay

solution as part of ERP 2016-H1

4. BI BI tool evaluation 2016-H2

5. HRM HRM & Payroll solution evaluation 2016-H2

6. Payroll HRM & Payroll solution evaluation 2016-H2

7. CRM Global CRM solution evaluation 2016-H2

8. Digital service Auction features for contractors 2016-H1

9. Document management

New global DM solution evaluation 2016-H1

Cape Rock Ltd

Maturity analysis of key solutions


Cape Rock Ltd

ERP FinancialsEnvironment

Solution /Business support Life span Solution area

maturitySolution provider /Recommendation

Customized solution / 3 2012 - 2016 2 MXG /1

EnvironmentSolution /

Business support Life span Solution area maturity


iScala / 1 2004 - 2016 2 Epicor /2

What nextElectronic processes / Process

automationMobile workforce solutions (tablets

etc.)

New EAI / Integration to other solutions New solution

New Systems/Services environment ERP User Interface development

Version Upgrade Internet-of-Things Reporting

What next

New solution Version upgrade Group consolidation

Integration to other solutions Automation & electronic processes Reporting

New systems/services environment Partial / total outsourcing or Insourcing

Top priority project Top priority project

Project New Global ERP Evaluation

Schedule 2016-H1 Phase Budgeted

Project New global Finance and Group Conslidation tools evaluation as part of ERP



Cape Rock Ltd

Procurement Business IntelligenceEnvironment



Visma / 3 2007 - 2016 2 Visma /2

EnvironmentReporting solution /



Cognos / 1 2004 - 2016 3 IBM / 2

What next

New Purchase-to-Pay solution New systems/services environment

Partial / total outsourcing or Insourcing Invoice automation system

Version upgrade Integration to other solutions New procurement solution

Banking systems

What next

New solution New systems/services environment

Big data Master Data management Database optimization

Version upgrade Data Warehouse improvements Budgeting / forecasting

Reporting Business process definitions (visualisation)


Project New purchase to pay solution as part of ERP


Project BI tool evaluation



Cape Rock Ltd

HRM PayrollEnvironment



Unit4 Business World / 4 2012 - 2017 3 Unit4 /3




As a service / 3 2006 - 3 Visma / 3

What next

New solution Version upgrade Recruitment

New systems/services environment Partial / total outsourcing or Insourcing

Workforce planning Data collection Travel management

Working time attendance Competence management Training management

What next

New solution New systems/services environment

Version upgrade Partial / total outsourcing or insourcing


Project HRM & Payroll solution evaluation

Schedule 2016-H2 Phase Scheduled

Project HRM & Payroll solution evaluation



Cape Rock Ltd

CRM Digital serviceEnvironment



MS Dynamics AX / 4 2006 - 1 MXG / 2




Customized solution / 2 2001 - 2017 2 Self / 3

What next

New solution Version upgrade Sales management

New systems/services environment Comprehensive customer view

Contact / Call center Campaign mgmt. Electronic marketing

Activity reporting Business Portal

Social Media integration Global Customer Register

What next

New web store New systems/services Environment

Version upgrade New Extranet/Customer Portals

Security Service usage reporting & analysis

Integrations to other systems


Project Global CRM solution evaluation


Project Auction features for contractors



Cape Rock Ltd

Document Management (DM) MessagingEnvironment

DM Solution /Business support Life span Solution area


No solution 2011 - 2 /

Environment

E-mail system Mobile Switchboard Messaging platform Solution area maturity

MS Exchange Mobile operator service MS Lync 3

What next

New solution Version upgrade Intranet

New systems/services environment Integration to other solutions

Archiving Content Management System Security

What nextNew voice messaging

solution Telephone exchange services

Email Integration between solutions

Change to service model Enterprise social network

Customer service solutions


Project New global DM solution evaluation


Project Evaluation of MS Skype for Business as global messaging solution


Messaging & Collaboration


Cape Rock Ltd

Video Conferencing Digital SignageEnvironment

Video conferencing solution Solution provider Solution area

maturity

Cisco Decens 2

EnvironmentNumber of digital signs

(Now / In 2 years)Satisfaction with


1 / 60 2

What next

Video utilization in web conferencing New video conferencing solution

Adding video conference rooms Integration between solutions

Conference room technology standardization Video conference equipment

Transform meeting rooms into brainstorm rooms Conference room management

Change to service model

What next

Solution for internal communication Adding targets / units in current system

Content management solution Replacing video projectors with digital signs

Interactive presentation devices Solution for marketing Change to service model

Video projectors


Project New Video conferencing solution


Project Global Digital Signage solution evaluation

Schedule 2017 Phase Research



24.12.2015 1. PAST 2. OUTDATED 3. NORM 4. MODERN 5. FUTURE

1. Messaging & Collaboration

Evaluation of MS Skype for Business as global

messaging solution 2015-H2

2. PCs & Workstations PC Brand and PC supplier evaluation 2016-H1

3. Tablets & Mobile phones

Tablet/hybrid evaluation (hybrids to replace tablets)

and platform choices as part of new global ERP 201

4. Compute & StorageEvaluation of Hyper

converged systems 2016-H1

5. Corporate WANEvaluation of WAN

operators (tendering 2016-H1) 2015-H2

6. LAN & WLANEvaluation of LAN/WLAN

service providers (tendering 2016-H1) 2015-H2

7. PrintingGlobal Printing agreement

evaluation (including management) 2016-H1

8. IT Service Models Global IT Service Portfolio definitions 2015-H2

Cape Rock Ltd

Maturity analysis of infrastructure


Cape Rock Ltd

PCs & WorkstationsEnvironment

Device type # of devices Primary brand / base (share)

Satisfaction with PCs environment

All brands & share /new

Preferred procurement model

Primary brand reasoning

Vendor /Recommendation

Notebooks 650 Dell (90%) Dell (90%) Buy Range of products DELL /2

Desktops 1400 Dell (90%) 3 Dell (90%) Buy Range of products DELL /2

Workstations 100 Dell (90%) Dell (90%) Buy Range of products DELL /2

Thin clients 200 Dell (100%) Dell (100%) Buy Quality DELL /2

Volume and TechnologiesNumber of PCs in total PCs annual volume Standard OS Standard Office

2350 750 Win 7 Office 2013

PCs renewing year (amount of units)

Desktop virtualization technology (VDI) PC Protection solution

Citrix F-Secure

What next

Additional OS platforms Windows 10 migration New power workstations

New PCs Security solution Applications virtualization

Desktop virtualization (VDI) Identity Access Management

Lifecycle procurement model

Top priority project

Project PC Brand and PC supplier evaluation


End User Computing


Cape Rock Ltd

Tablets & Mobile phonesEnvironment

Device type # of devices Primary brand / base (share) Satisfaction All brands & share

/newPreferred procurement

modelPrimary brand

reasoningVendor /

Recommendation

Tablets 120 Microsoft (100%) 4 Microsoft (100%) Buy Platform Verkkokauppa.com /3

Mobile phones 2000 Nokia (35%) 3Nokia (30%),

Samsung (55%), Apple (15%)

Volume and preferred device typeAnnual volume

/tablets# of tablets in 2 years

Preferred device type (Hybrid/Tablet) Annual volume /phones

150 400 Hybrid 1000

Platform choicesApple 2

Google 4

Microsoft 4

1. Not recommended or allowed2. Can be used but is not supported3. Can be used but is not fully supported4. Fully supported platform5. Fully supported and recommended platform

What next

Pilot / PoC Platform choices Application evaluations

Application development New devices Security solution

Lifecycle procurement model (DaaS) for mobile phones

Lifecycle procurement model (DaaS) for tablets

Business application deployment Mobile Phone environment harmonization


Project Tablet/hybrid evaluation (hybrids to replace tablets) and platform choices as part of new global ERP


End User Computing


Servers StorageOwn Data Centers

Service provider # of servers (physical / virtual)

Primary server brand /installed base Server brands /purchases

Self 90 / 350 HP (80) TBD (100%)

Satisfaction /environment

HW Vendor /recommendation Virtualization solution Protection solution

2 Atea / 3 VMware F-Secure

Own Data Centers

# of solutions Virtualization solution Primary storage brand /base

Storage brands /purchases

6 Citrix HP TBD (100%)

Backup system / Storage size (TB)


HW Vendor /recommendation Agreement renewal

HP Dataprotector / 180 TB 2 Atea / 2

Hosted, own hardware

Service provider # of servers (physical / virtual)

Primary server brand /installed base Server brands /purchases

India Telecom 5 / 20 Fujitsu (100) TBD (100%)


HW Vendor /recommendation Virtualization solution Protection solution

2 India Telecom / 1 Citrix MS Endpoint Protection

Hosted, own hardware

# of solutions Virtualization solution Primary storage brand /base

Storage brands /purchases

1 Citrix HP Fujitsu (100%), TBD (100%)

Backup system / Storage size (TB)


HW Vendor /recommendation Agreement renewal

Symantec / 15 TB 2 Fujitsu / 2 2017

Server Capacity Services

Service name # of virtual servers Satisfaction /environment

Tieto 45 1

Solutions provider /recommendation Virtualization solution Protection solution

Tieto / 2

Storage Capacity Services

Service name Storage size (TB) Satisfaction /environment

MS Azure StorSimple 10 TB 1

Solutions provider /recommendation Agreement renewal

Tieto / 1 2016

Server capacity as a serviceShare now (%) Estimate share in 2 years (%)

20% 40%

Storage capacity as a serviceShare now (%) Estimate share in 2 years (%)

20% 50%

Cape Rock LtdSystems


Data Center / Compute & StorageWhat next /Data Center

DC infrastructure development plan Outsourcing

Security solution New data center Data center replication

Systems convergence

What next /Compute & Storage

Server acquirements (HW) Server virtualization

Storage virtualization New backup Archiving

Storage acquirements (HW) Storage performance optimization

In-memory Databases


Project Evaluation of Hyper converged systems


Capacity ServicesWhat next

Service model change towards XaaS Hybrid environment

Servers as a service (IaaS/PaaS) Storage as a service (IaaS/PaaS)

Database as a Service (DBaaS) Backup as a service

Big Data requirements


Project New server capacity services evaluation to support Big Data


Cape Rock LtdSystems - Development projects


Cape Rock Ltd

WAN LAN & WLAN Mobile NetworkEnvironment

Internet operator /Recommendation

Firewall implementation model (Service provider)

Open Systems (UK) /1

As a service (Open Systems (UK))

EnvironmentCentral switches

/purchasesEdge switches

/purchasesWLAN devices

/purchases

Cisco (100%) HP (100%) Aruba (100%)

Network virtualization HW Vendor Satisfaction /LAN

environment

Not in use Elisa 2

EnvironmentMobile operator /Recommendation Number of SIMs

TeliaSonera /4 450

What nextOperator change / service tendering Capacity increase

Connecting offices Securing availability

Distributed Denial of Service mitigation Network acceleration

Security

What next

Comprehensive development plan LAN/WLAN as a service

Fault tolerance development Capacity increase

DC network virtualization New DC network switches

Access management Net management solution

Maintenance services Network traffic analyzer

Application acceleration

Application performance mgmt.

What nextOperator change / service tendering Capacity increase

Cost optimization Security / management

New solution areas

Top priority project Top priority project Top priority project

Evaluation of WAN operators (tendering 2016-H1)


Evaluation of LAN/WLAN service providers (tendering 2016-H1)


Nordic Countries' Mobile Operator evaluation (tendering 2016-H1)


Data Communications & Networks


Cape Rock Ltd

Printing devices

Device type Number of devices

Primary brand /base (share) Satisfaction All brands & share / new

purchases Vendor / recommendation Primary brand reasoning

A3 Multifunction 60 Canon (50%) 4 Canon /3 Price

A4 Workgroup 220 HP (70%) 5 HP (100%) Atea /3 Price

Personal 200 HP (%)

Acquired as a ServiceDevice type Devices Supplies Maintenance

A3 Multifunction No Yes Yes

A4 Workgroup No No Yes

Personal No No No

# of printers (total amount) Service agreement life span

480 2016

What nextOptimizing the # of

devices 3D printing Change into service model

Management solution Tendering (devices) Tendering (supplies)

Mobile printing Modernizing the device base

Follow me printing


Project Global Printing agreement evaluation (including management)


Printing


Cape Rock Ltd

IT Services Map

Service areaService model

(Self / Outsourced)

Time for change Management solution Satis-

factionService provider

(external) /Recommendation

Workstation services Self 2016 MS System Center 3 / -

Service desk Self 2015 OTRS 3 / -

Mobile device management Outsourced 2016 Airwatch 3 Elisa / 2

Systems management Outsourced 2016 As a service 1 Tieto / 2

LAN management Self 2016 Cisco 2 / -

ITSM Self No solution 2 / -

Other informationIT employees (Own +

Others') Maturity / Model Maturity / Technology

60 + 5 = 65 2 2

What next

Workstation management Service desk Mobile device management

Systems management LAN/WLAN management ITSM solution

Asset mgmt Service portfolio Service order & delivery automation

Self service models Outsourcing of service operations Service provider evaluations

Cyber security Business Continuity & Disaster Recovery


Project Global IT Service Portfolio definitions


IT Service Models


Roadmap of solutions development projects

Cape Rock Ltd

2015 201624.12.2015 1-6 7-12 1-6 7-12

ERP New Global ERP Evaluation

FinancialsNew global Finance and Group Conslidation tools evaluation as

part of ERP

HRM HRM & Payroll solution evaluation

Payroll HRM & Payroll solution evaluation

CRM Global CRM solution evaluation

Business intelligence BI tool evaluation

Digital Service Auction features for contractors

Procurement New purchase to pay solution as part of ERP

Document management New global DM solution evaluation

Color codes=phase of project Research Scheduled Budgeted Under way


Roadmap of development projects Cape Rock Ltd

2015 201624.12.2015 1-6 7-12 1-6 7-12

IT managementConsolidation and rolling out of

global IT services (Harmonization, standardization, SLAs)

MessagingEvaluation of MS Skype for

Business as global messaging solution

Video conferencing New Video conferencing solution

Digital signage

PCs & workstations PC Brand and PC supplier evaluation

Business mobilityTablet/hybrid evaluation (hybrids to

replace tablets) and platform choices as part of new global ERP

Systems Evaluation of Hyper converged systems

Capacity services New server capacity services evaluation to support Big Data

WAN Evaluation of WAN operators (tendering 2016-H1)

LAN & WLAN Evaluation of LAN/WLAN service providers (tendering 2016-H1)

Mobile network Nordic Countries' Mobile Operator evaluation (tendering 2016-H1)

Printing Global Printing agreement evaluation (including management)

IT service models Global IT Service Portfolio definitions

Color codes=phase of project Research Scheduled Budgeted Under way


Documents

Cape Rock Ltdinfo.biztech.pro/documents/AssessmentReport-CapeRockLtd.pdfSolution area Solution / Application / Support for business Deployment / End of life span Maturity assessment