Capability Assessments Point You Forward · 2017-12-13 · 9 What is the question Who is asking Why are they asking Who needs to know What are the potential outcomes What are the

Capability Assessments Point You ForwardTWIN CITIES BUSINESS ARCHITECTURE FORUM

DECEMBER 7, 2017

HOPKINS, MN

December 2017

© 2017 Asurion, LLC. All rights reserved

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Why do we need Capability Assessments?Some uses to consider


Domain Assessments

Boundary Assessments

Strategic Objective Assessments

Competitor and Industry analysis

Merger and Acquisition

Product Assessments

Platform Assessments

Financial Assessments

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Why do we need Capability Assessments?Outcomes

“Never make a decision when you are upset, sad, jealous or in love.” —Mario Teguh© 2017 Asurion, LLC. All rights reserved

Better Timely Decisions

Quantifiable Decisions

Focused Decisions

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Introduction

Why are Capability Assessments important?

What does Asurion do

Why you should listen to me

Grounding

Quick Intro and Review of Capability Models

Assessments

Script

Audience and Venue

Performance

Reviews

Summary

Agenda


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What Asurion does

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Why should you listen to me and what I care about


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Capability Model: all the things a company or

organization does to provide the product or

service to a client or customer

Foundation for Capability Assessments

Usually pre-defined; defined inflight brings clarity

Using Capabilities as the undergirding structure brings everyone together; sometimes need education

about the capabilities is needed, but keep it short and pertinent

CapabilitiesQuick Intro and Review


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Assessments

Scripts

Audience and Venue

Performance – let’s do one!

Reviews


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What is the question

Who is asking

Why are they asking

Who needs to know

What are the potential outcomes

What are the boundaries to the question:scope: time, improvement, contrast and compare

What is inside the question: which capabilities are needed

Is there an expected answer

What is the full question

Script – What to Ask


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How to ask

Who to include –

ask three time ‘who else’:

internal perspectives from those involved

interested perspectives from stake holders

external perspectives from those watching

Minimize effort

Ensure all equipped: education about question, education about capabilities, education about tools

Determine anonymous or public

Audience and Venue


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How to ask - continued

What criteria for each capability

Importance

Effort

Priority

How well is it done / How well does it need to be done

Ties into why asking the question and expected outcomes

Definitive Ratings for each criteria: RYG, SML, 1-3-5, Y-N-Maybe

How will the question be answered

Interviews

Group or individual, public or anonymous

Automated or in person

Audience and Venue


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There are many available

(not an endorsement for any listed)

Survey Monkey

GoogleForms

Share Point

Surevey Gizmo

Zoho

Key Survey

Confluence

Excel on Shared Drive

Live Tools: Sli.do

PollEverywhere

Glisser

Mentimeter

Participoll

Yellow Stickies

A word about automated tools** ensure privacy

*** ensure you can get to the data afterwards


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Exercise Set Up:

We are the Business Architecture Team for Theater Production Company. Our CTO has

found some money she wants to share for our team’s training. Let’s go spend it!!

Initial Question:

What capabilities should get the extra funds for training?

Performance


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What is the question

Who is asking

Why are they asking

Who needs to know

What are the potential outcomes

What are the boundaries to the question: scope: time, improvement, contrast and compare

What is inside the question: which capabilities are needed

Is there an expected answer

What is the full question

What specific capabilities will our team benefit from additional training In order to execute Business Architecture at a higher level?

Script for Performance (flip chart/whiteboard)


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Performance Example - Business Architecture CBM

People

Facilitation

Relationship Management

Team Building

Communication

Project Management

Models

Business Modeling

Process Modeling

Capability Modeling

Product Modeling

Model Management

Understanding

Assessments

Domain Alignment

Data Analysis

Solution Alignment

Strategic Alignment


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Performance – Criteria

Importance: Is it needed, crucial to success

Effort: How much action is needed?

Cost: How much will the operations cost (not the change to fill the gap)

Priority: What is key for the success

Ability: How well is it done / How well does it need to be done

Ties into why asking the question and expected outcomes

What else should be asked….


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Who to include

What criteria for rating each capability: 1-3-5

How will the question be answered: Group, Publicly, With 1-3-5 cards

Capability Understanding Check:

Vote: Show of Answers…

Audience and Venue for Performance


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Data Capture

CriteriaImportance

Before

Ability

BeforeRanking

Importance

AfterAbility After Ranking Gap

Facilitation 5 1 5 5 0 5

Relationship Management 3 3 9 3 0 9

Team Building 3 1 3 3 0 3

Communication 5 3 15 5 0 15

Project Management 3 3 9 3 0 9

Business Modeling 3 1 3 3 0 3

Process Modeling 3 3 9 3 0 9

Capability Modeling 3 5 15 3 0 15

Product Modeling 3 1 3 3 0 3

Model Management 3 1 3 3 0 3

Assessments 5 1 5 5 0 5

Domain Alignment 1 5 5 3 0 5

Data Analysis 1 3 3 1 0 3

Solution Alignment 3 5 15 1 0 15

Strategic Alignment 3 5 15 1 0 15

25 25


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Collate Data

Look for Outliers

Ask More Questions

Share with Participants

Share with Inquirer

Share with Others

Visualizations: Quadrants, Bubbles, Heatmaps,

Growth Charts, Spider Maps,

Craft the Story to Tell when sharing: no need to provide data details

The Reviews: Analyze and Share the Answer


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Capability Assessments provide data for Better Decisions

What did you hear?

What will you try?

Wrap Up


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I would like to hear your experiences and your comments.

Reach out to me to continue the conversation

Link with me, continue conversation...wrap-up..

LinkedIn: https://www.linkedin.com/pub/mary-sue-moore/0/416/618

Email: [email protected]


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Capability Assessments Point You Forward · 2017-12-13 · 9 What is the question Who is asking Why are they asking Who needs to know What are the potential outcomes What are the