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DEPARTMENT DIRECTORYRETAIL, FOOD & BEVERAGEFAN EXPERIENCETICKET HOLDER PROGRAMSWELCOME
Welcome to the 2013.14 Canucks season. In this guide you will find important information allowing you to make the most of your Canucks experience, including programs exclusive to you as a ticket holder, information on fan experience when attending games, featured food and beverage options at Rogers Arena, and much more. As a member of the Canucks family, you have access to a number of exclusive benefits outlined on the Ticket Holder Programs page, which are aimed to help you manage your Canucks ticket package and enhance your overall experience.
If you have any questions about your ticket package that aren’t answered in this guide, simply call 604.899.GOAL (4625) to speak to your personal Account Executive or a Canucks representative.
WELCOME
DEPARTMENT DIRECTORYRETAIL, FOOD & BEVERAGEFAN EXPERIENCEWELCOMETICKET HOLDER PROGRAMS
TICKET HOLDER PROGRAMSMY CANUCKS ACCOUNT
Visit My Canucks Account (canucks.com/ticketholder) for your one stop shop for online account management.
MAKE PAYMENTS Renew your regular season or playoff seats and purchase Canucks offers online
FORWARD YOUR TICKETS Email tickets to family, friends and clients
PRINT YOUR TICKETS Replace lost tickets using the print at home function
DONATE YOUR TICKETS Receive a tax receipt for the value of the tickets
SELL YOUR TICKETS Sell your tickets online: go to canucks.com/ticketholder to take advantage of your online account management service.
CANUCKS SECONDARY MARKET
Stay tuned for information detailing a revised ticket exchange platform.
ROGERS ARENA TICKET CENTRE
The Rogers Arena Ticket Centre (Gate 10, North Plaza) is open Monday to Friday from 9:30am to 5:30pm, except for statutory holidays. On Canucks game days, the Ticket Centre will be open at 9:30am and close at the end of the 1st intermission. This includes weekends and statutory holidays.
CANUCKS MEMBER CARDIn addition to identifying you as a Canucks Ticket Holder, your Canucks Member Card acts as your:
CANUCKS TEAM STORE DISCOUNT CARD Present your card with photo ID at the Canucks Team Store or kiosks at Rogers Arena and get 20% off regular-priced merchandise.
CONVENIENT CASH CARD Load your card online to use at participating concession stands, the Canucks Team Store or Team Store kiosks at Rogers Arena for faster transactions.
Additional Canucks Member Cards are available up to the number of seats in your account (to a maximum of four cards). To request additional cards, call 604.899.GOAL (4625).
Go to canucks.com/card for more information.
SEASON TICKET HOLDER OF THE GAME
We are pleased to honour our valuable season ticket holders at every home game by recognizing a Season Ticket Holder of the Game in front of 18,890 fans. Those selected as Season Ticket Holder of the Game will be notified in advance to confirm arrangements for their special evening, including:
• Pre-game dinner for two in the Captains Room
• Authentic jersey crested with name & number and signed by a Canucks player
• Behind-the-scenes tour of the press box and an ice level view of the pre-game skate
• Special in-game spotlight, later featured on canucks.com
We look forward to honouring the loyalty of more Season Ticket Holders during the 2013.14 season through our Season Ticket Holder of the Game program.
SPECIAL GAME NIGHTSHOME OPENER—WELCOME TO THE SEASON ‘JERSEY OFF OUR BACKS’ NIGHT Saturday, October 5 vs Edmonton
PAVEL BURE NIGHT Saturday, November 2 vs Toronto
FINAL HOME GAME—FAN APPRECIATION NIGHT
Sunday, April 13 vs Calgary
CANADIAN ARMED FORCES NIGHT
MONDAY, JANUARY 27 VS. EDMONTON OILERS In honour of those who serve our country, the game on Monday, January 27 will be celebrated as Canadian Armed Forces Night. Thanks to the generosity of ticket holders like you, we’ve been able to send many local military to a designated game in the past four seasons. If you would like to donate your tickets for the game on Monday, January 27, there are three ways to do so:
ONLINE Use the donate function in My Canucks Account and select Canadian Armed Forces
IN PERSON Drop tickets at Rogers Arena Ticket Centre in an envelope addressed to Canadian Armed Forces (Gate 10, Monday-Friday, 9:30am-5:30pm)
BY MAIL Addressed to Canadian Armed Forces c/o Vancouver Canucks, 800 Griffiths Way, Vancouver, BC V6B 6G1
Charitable tax receipts will be issued in 2014 for your donation, equal to the value of the tickets. Ticket donations will be accepted until Friday, January 10 to allow for timely distribution.
TICKETS FOR KIDS DONATION PROGRAM
If you are unable to attend a game, you can donate your tickets to the Tickets for Kids (TFK) program. Donated tickets are passed on to a specially-selected children’s charity and the Canucks for Kids Fund will issue a charitable tax receipt for the value of the tickets. There are three ways to donate your tickets:
ONLINE Use the forward function in My Canucks Account
IN PERSON Drop tickets at Rogers Arena Ticket Centre in an envelope addressed to Tickets for Kids Program (Gate 10, Monday-Friday, 9:30am-5:30pm)
BY MAIL Addressed to Tickets for Kids Program c/o Vancouver Canucks, 800 Griffiths Way, Vancouver, BC V6B 6G1
Please note that ticket donations must be received at least two business days prior to the game to allow for distribution to a charity.
DEPARTMENT DIRECTORYRETAIL, FOOD & BEVERAGETICKET HOLDER PROGRAMSFAN EXPERIENCE
WELCOME
FAN CODE OF CONDUCT
• Respect the game and your fellow fans
• Drink responsibly
• Sit in your ticketed seat and show your ticket when asked
• Keep banners and signs respectful
• Don’t obstruct others’ view of the game
• Have fun and cheer loudly!
All ticket holders are responsible for the conduct of guests occupying their seats. Misconduct may result in ticket revocation.
Please familiarize yourself with Rogers Arena Conditions of Admittance and Code of Conduct available on rogersarena.com. Failure to adhere to policies will result in denied entry and/or eviction.
NO SMOKING
Rogers Arena is a smoke-free environment. Guests will only be able to smoke prior to entering the building at a distance greater than six metres from any entry door or air intake. In and out privileges will not be granted during events. This policy will be strictly enforced and non compliance will result in eviction.
FANS SERVING FANS & FAN MAIL
At Canucks Sports & Entertainment, we understand the way our staff perform their roles has a significant impact on your experience at Rogers Arena. Our customer service philosophy – Fans Serving Fans – outlines the type of service we’re committed to providing:
F for FUN AND FRIENDLY
A for ACCOUNTABLE
N for NOW
S for SINCERE
CHILDREN ENTERING ROGERS ARENA
A child under 36” in height does not require a separate ticket of admission as long as they remain on the lap of an accompanying adult for the entire event. Children over 36” in height require a separate ticket and must sit in their ticketed seat for safety and obstruction reasons and for the consideration of those seated around them. Entry will be denied at the gates if a ticket is not presented for a child exceeding the height limit. Booster chairs are available at Guest Services Centres (sections 114 or 310) on a first come, first serve basis.
CAMERAS
Guests are not permitted to tape or record by using video, audio recording or still camera devices. The use of flash photography and professional equipment (cameras with detachable lenses in excess of 75mm) is strictly prohibited by the NHL, and is only allowed with the authorization of Rogers Arena Management. Management reserves the right to refuse entry to any guest who possesses such equipment. (NOTE: the 75mm refers to the strength of the lens).
OUTSIDE ALCOHOL
Outside alcohol is not permitted in Rogers Arena, and guests are subject to a search of their belongings prior to being admitted. If a guest denies having alcohol in their possession and it is found during the search, they will be denied entry. Guests found with outside alcohol in their possession inside Rogers Arena will be subject to eviction.
FAN TEXT SERVICE
Text the word ROGERS, your seat location and message to 69050, to report inappropriate fan behavior, to request assistance, or any other question you have.
DESIGNATED DRIVER PROGRAM
When attending games at Rogers Arena, you can pledge to be a designated driver and receive a free non-alcoholic beverage and be eligible to win Canucks prizes. For more information, visit our Guest Services Centres (Section 114 or 310).
SEARCH POLICY
To enhance public safety, all fans entering Rogers Arena may be requested to submit to an inspection. This may include: inspection of bags and/or purses, pat-downs, and the use of metal detectors. Vehicles entering the parking garage at Rogers Arena may be subject to an inspection by a detection dog.
FAN EXPERIENCEAs a Canucks Ticket Holder, we believe you pride yourself on being an ultimate Canucks fan—passionate, dedicated and respectful of other fans. As such, we ask for your support in practicing and promoting our FAN CODE OF CONDUCT at its highest level. We will do everything we can to make your experience at Rogers Arena a positive one, such as strict monitoring of fan behaviour and addressing issues before they become disruptive. With your help, we will continue to be one of the loudest, safest and most exciting arenas in the League!
DEPARTMENT DIRECTORYFAN EXPERIENCETICKET HOLDER PROGRAMSWELCOMERETAIL, FOOD & BEVERAGE
RETAIL, FOOD & BEVERAGECANUCKS TEAM STOREThe Canucks Team Store is located at Gate 6 at Rogers Arena, with kiosks stationed at section 104, 110, 117, 121, 305, 309, 317 and 328. A second Canucks Team Store location can be found at 1151 Robson Street, along with the Pro Shop situated at the corner of Hastings and Renfrew. Keep in mind, your Canucks Ticket Holder discount does not apply at these satellite shops. Exchanges or returns for unworn/unused merchandise in original condition with tags and packaging must be made within 30 days of purchase. An original receipt is required for all exchanges or returns. Custom jerseys, memorabilia and sale items are a final sale. For more information, visit canucks.com/teamstore.
ROGERS ARENA CONCESSION
CONCESSION FOOD ITEMS
Beer Express
Van Houtte Coffee
Beer Express
WestCoast Fries
Beer & Wine Portable
Sterling's
Grimm
’s Classic Dogs
Beer & Wine Portable
Triple O’s (W
hite Spot)
Beer Portable
Pizza
King Club
BBQ Deli
Grimm
’s Classic Dogs
Southside Grill
Van Houtte Coffee
Chili Peppers
Pizza
The Poppery
Triple O’s (W
hite Spot)
Bar
Amigos
Beer & Wine Portable
Grimm
’s Classic Dogs
Pizza
Beer & Wine Portable
Grimm
’s Classic Dogs
Wine & Beer Bar
Beer Express
Grimm
’s Classic Dogs
Beer Express
Grimm
’s Classic Dogs
102
109 110 111 111 112 113 114 115 117 118 119 119 120
120 121
122
303
305
307
309
310
313
314
318
319
321
322
323
324
329
330
Beef JerkyBurgers (Plain, Cheese, Chicken, Veggie)
Chocolate Bars Chicken Fingers
ChipsChurrosCookies
Donuts (Various)Fish Tacos
Fries Hot Dogs
Ice Cream (Soft Serve)Kids Meals
NachosPeanuts
Pepperoni StickPizza
PopcornPoutine
Pretzel (Jumbo)Quesadillas (Chicken, Beef, Veggie)
Buffalo Chicken SandwichGrilled Cheese Sandwich
Hot Carved Beef Dip SandwichPulled Pork SandwichRoast Beef Sandwich
Tortilla Chips
CONCESSION BEVERAGE ITEMS
102
109 110 111 111 112 113 114 115 117 118 119 119 120
120 121
122
303
305
307
309
310
313
314
318
319
321
322
323
324
329
330
Beer (Domestic or Import Bottled)Beer (Draft Domestic, Micro)
Beer (Micro Bottled)Cider
CoffeeCoolers
Hot Chocolate Juice
Pop (Bottled)Pop (Large, Jumbo, Souvenir)
Specialty Coffee (Cappucino, Latte, Mocha, Espresso)Tea
Water (Bottled)Wine
RETAIL, FOOD & BEVERAGEDEPARTMENT DIRECTORY
FAN EXPERIENCETICKET HOLDER PROGRAMSWELCOME
DEPARTMENT DIRECTORYALISON SUNG Account Executive, Premium Client Service Phone: 604.899.7600 Email: [email protected]
AYSHA MARTIN Manager, Client Service & Ticket Operations Phone: 604.899.7639 Email: [email protected]
BRITTANY NICHOLSON Account Executive, Client Service Phone: 604.899.7784 Email: [email protected]
CHRIS WALLACE Ticket Operations Administrator Phone: 604.899.7808 Email: [email protected]
CLAYTON LETAIN Manager, Ticket Centre & Client Service Phone: 604.899.7483 Email: [email protected]
FAY ALIKHANI Assistant Manager, Ticket Centre Phone: 604.899.7679 Email: [email protected]
GREG SARGENT Account Executive, Client Service Phone: 604.899.7760 Email: [email protected]
HARK ATHWAL Director, Premium Client Sales & Service Phone: 604.899.7653 Email: [email protected]
JUSTIN LYNCH Account Executive, Club Seat Service Phone: 604.899.7609 Email: [email protected]
KATHRYN KANG Account Executive, Client Service Phone: 604.899.7710 Email: [email protected]
KYLE BEATTIE Account Executive, Client Service Phone: 604.899.7603 Email: [email protected]
LISA TSAI Account Executive, Premium Client Service Phone: 604.899.7648 Email: [email protected]
MARTHA KARAS VASSOS Manager, Client Service Phone: 604.899.7763 Email: [email protected]
MARY NAGY Director, Client Service & Ticket Operations Phone: 604.899.7610 Email: [email protected]
MATTHEW HOPKINS Account Executive, Client Service Phone: 604.899.7417 Email: [email protected]
ROBERT CHORNER Sales Manager, Premium Client Service Phone: 604.899.7423 Email: [email protected]
RYLAN JAY Manager, Premium Client Programs & Suite Operatons Phone: 604.899.7468 Email: [email protected]
SAMANTHA BORLAND Program Manager, Client Service & Ticket Operations Phone: 604.899.7621 Email: [email protected]
