CANTEEN SERVICES

INTRODUCTION• Apart from courses and faculties, what makes a college

attractive is canteen. • The canteen is a service that is available to both student

and staff, with no competitive opposition unless staff or students decide to leave the premises to purchase elsewhere. However it is not easy to take up other options given the timetabling arrangements around morning, midday break and lunchtime and so the canteen is realistically the only choice.

• Students who use the canteen service have regularly expressed concerns around costs, quality of food and accommodation. So the survey was compiled to investigate concerns of the ‘customers

What is a CANTEEN?

A cafeteria is a type of food service location in which there is little or no table service, whether a restaurant or within an institution such as a large office building or school; a school dining location is also referred to as a dining hall or canteen (in UK English).

As cafeterias require few employees, they are often found within a larger institution, catering to the clientele of that institution. For example, schools, colleges and their residence halls, department stores, hospitals, museums, military bases, prisons, and office buildings often have cafeterias.

OTHER NAMES-

• A cafeteria in a U.S. military installation is known as a chow hall, a mess hall, a galley, mess decks 

• British Armed Forces parlance, it is known as a cookhouse or mess.

• Students in the USA often refer to cafeterias as lunchrooms.

• Some monasteries, boarding schools and older universities refer to their cafeteria as a refectory.

SWOT ANALYSIS

STRENGTHS:

Loyal Customer Base, Potentially Large Volume, Simple tastes creating scope to source basic ingredients for higher profit margins.

WEAKNESSES:

Any bad rumours, or unhappiness with credit can spread very fast, and you may find yourself out of business after having placed all your eggs in one basket. Depending on the age group, may not be able to charge much.

SWOT ANALYSISOPPORTUNITIES:

Could start selling things such as cake, low fat flapjacks, etc. A total monopoly over students, giving way to the opportunity to cut costs even if it causes quality of product to lapse; they have no other choice but to buy from you.

THREATS:

The possibility of one bad customer's experience causing a decrease in sales. Causing your sales to dip while you devise an alternative.

Eatables stores around the college campus can be another threat.

QUESTIONNAIRE

Name:

Course: Graduation Post Graduation

1. Do you eat from your college canteen?

Yes No If YES What would make you use the Canteen? (Circle

one)• A. Value for your money• B. Ambience of the canteen• C. Better service• D. Variety of food

QUESTIONNAIRE2. What kind of food would you eat from it?

Indian cuisine Chinese cuisine

3. The Canteen food is healthy.

    Agree  Disagree

4. Canteen food is better than home cooked food.

Agree  Disagree

5. Why don't you use the canteen services? (circle one):• A. It’s too expensive.• B. Service is very bad.• C. Food is unhealthy.• D. Other (please explain): _______________ 

QUESTIONNAIRE6. Food effects your concentration and mood swings?

A. Agree

B. Disagree

7. How often do you use the canteen?

A. Daily

B. Once in two days

C. Once a week

D. once in a month

8. Please place in order of preference what is important in the running of a canteen?

Good hygiene standards Value for money

Good quality service Ambience

QUESTIONNAIRE9. If there is some problem in your food then do they

handle your problems?

A. Yes B. No

10. Do canteen have enough arrangements in rush hours for students?

A. Yes B. No

11. When served, whether the food is

A. Hot

B. Warm

C. Cold

12. Do they over charge for the food items?

A. Yes B. No

QUESTIONNAIRE13.Is the food you want is always available?

A.Yes B. No

14.Is Gola market better than College Canteen?

A. Yes B. No

15.If YES than why?

A. Better services

B. Better food quality

C. Any other reason__________

• Objective: To examine the characteristics of food services in OUR college (Bharati vidhyapeeth university)

• Design and methods: A random sample of our college students and “Food Services and Canteen” questionnaire was administered by mail to some students of DU.

• Results: Most college provided food services at lunchtime and morning recess but one-third provided food before college.Students respondents were more dissatisfied with the nutritional quality of the food service, and expressed more interest in additional services than primary respondents

• We also did survey on GOLA market which is near by college

GOLA MARKET

Facts and Findings

• Survey showed that 55% of the respondents used the canteen and rest 45% do not use the canteen.

• Survey showed that 63% of the respondents would like to have the Chinese cuisine and rest 37% would like to have the Indian cuisine.

• Survey showed that 33% of the respondents found the canteen food is healthy and rest 67% do not found the same.

• Survey showed that 30% feels that home cooked food is better than canteen food.

• Survey showed that 10% respondents think that food is not value for money, 45% think that the services is not good and remaining 45% think that food provided is not healthy.

• Survey showed that the availability of food in the canteen was pretty even split, where 49% of the users felt the was not readily available and the 51% thought the food was readily available

• Survey showed that during rush hour students usually go to near by market

• Survey also show that students perfer going to Gola market in long hour break because of hot served food and taste and quality of food is better than canteen food

• Survey showed that 79% of respondents feel canteen do not over charge for food items

Observations• Use of knife use to cut toast and sausages sandwiches- unsuitable for

veggies!

• We have responsibility to educate students to eat healthy meals Better variety of food available at all times

• Fresh produce

• Freshly prepared toast- on request

• Canteen tables should be cleaned more regularly

• Hot food should be covered up from sneezing, and foreign bodies flying in!

• The décor at surrounding are depressing

• Students go elsewhere

• Some staff friendly perhaps others could be encourage to smile

• Too many staff doing the same job- lacks leadership

• Price and portion sizes cross campus have discrepancies

Recommandations• More people to serve food

• Staff in canteen should wear gloves and hair nets

• Food description- on what they contain: red amber and green lights

• More water machine in the canteen area

• More seating area

• Display menus

• Prices clearer

• Canteen temp to be cooler

• Ventilation

• More social space required

• Healthier food

• Better portions

• Better food- not processed

Check out these canteens!•Andhra Bhavan Canteen, New DelhiFixed Andhra Thali (Rs 50). Non-veg (Rs 50 extra).Watch out for their biryani days.•Triveni Canteen, New DelhiWhether it is the shammi kebabs, saboodana vadas or stuffed paranthas, the quality has remained consistent.•India Coffee House, Kolkata'Infusion', black coffee Rs 3.50. •Jadhavpur Canteen, KolkataMutton samosas for Rs 4.50, chai for Rs 1.50.It is not just college students who hang out here. Huge enough to seat everyone. •Police Canteen, CP Office, MumbaiThe thalis are a steal at under Rs 30.•Manora Canteen, MLA Hostel, MumbaiWhere else can you find a buffet for Rs 50?

Check out these canteens!•Legislature's Home Canteen, BangaloreAuthentic north Karnataka food. Rs 25 to Rs 30.•Vokkaligara Sangha Mess, BangaloreNon-vegetarian Gowda cuisine. The Karnataka pulao -- as opposed to the Andhra biryani -- is a must try. Under Rs 50.•Annapoorna Tiffin, ThiruvananthapuramFamous for its appams. Meals under Rs 50.•Shankar Bhojanalay, JaipurMarwari thali under Rs 20. 

SUGGESTIONS

• Suggestions to improve queues times included:

• Staggered lunch breaks

• More staff

• Separate drinks from hot plate area

• Signage for hot drinks by vending machines

• Better advertisements on meal offers

• Menus and prices to be visibly clearer

• Keep all cold items by deli area