A publication of Christadelphian Aged Care

October 2012

Candlel ghtMagazine

Editor and designer: Jenny Pogson Cover photo: Parlan and Lillian MacFarlane by Jane Burns

The Candlelight Magazine is published by Christadelphian Aged Care, a not-for-profit provider of aged care and retirement services in NSW. ©2012 Christadelphian Aged Care 11 Queensbury Rd, Padstow Heights NSW 2211, P.O. Box 690, Riverwood NSW 2210Phone: (02) 9782 6000, E: contact@chomes.com.au

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Contents

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Taking life as it comes

CAC News

Chamberlain’s feathered friends

Why become a volunteer?

Learning to care

Rediscovering a lost love

Great day for a fair - and a proposal!

Innovative care

65th anniversary photo spread

Education: the key to excellence

Finding a pathway

Hearing for life

Our facilities

Types of care

Welcome to the Candlelight Magazine, Christadelphian

Aged Care’s newly renamed bi-annual publication.

Formerly the Caretaker Magazine, the new name reflects the organisation’s brand and mission and brings it in line with our existing logo.

The candle in our logo symbolises the warmth of human life, and the leaf represents fresh growth. Although people’s days are finite and pass along like a candle getting shorter over time, there is value to the quality of our lives as we get older, and a measure of comfort and hope to be experienced right through the latter stages of life.

We will strive to “shine forth” this ethos in every edition of the Candlelight Magazine, and bring you stories of love, joy and hope from across all of our facilities.Congratulations to our renaming competition winner Bruce

Thornthwaite who suggested the name. He has won a Myer voucher to the value of $250.

This year has been a period of innovation and growth within our organisation. Staff at all the facilities are working hard to develop their Year of Innovation projects aimed at fostering teamwork and refining the excellence of care we deliver to our residents.

We have also purchased a new property in Oatlands where God willing we will build another aged care facility to service the western Sydney area.

We thank God for all His blessings this year and ask for His continued guidance for the future of all CAC projects. We also ask for His blessing on all of our dedicated staff who give of themselves to all of our residents.

Graham Cavanagh-DownsCAC Chairman

Our new name

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The McFarlane’s love story begins in British India in the

1940s where both Parlan and Lillian were born and raised. They met at a dance hall one night in Bombay, where Parlan “tagged” Lillian for a dance.

Fifteen minutes later he had proposed, and five days later they were marred, on November 23, 1946.

The Chamberlain Garden’s residents’ devotion to each other is still evident after 66 years, as Lillian tucks Parlan into bed every night and doesn’t leave his side until he is settled.

Their “take life as it comes” approach has seen them through years of adventure and happiness, raising four children

while travelling the world four times.

Parlan was an acrobatic artist and Lillian a singer and dancer. They entertained in venues and cruise ships around the world.

Even the children joined in on the act, with Parlan balancing them all on his arms and legs while juggling pins backwards and forwards.

They moved to Australia in 1965, leaving their British lifestyle behind – a cook, a nanny and a laundress – making adjusting to this new way of life difficult.

The first six months in Australia were a struggle for Lillian as she didn’t know how to cook. They survived on cornflakes and egg sandwiches, which she

cut differently every day so they didn’t become boring!

The MacFarlane’s say they are very happy at Chamberlain Gardens and appreciate the big bathroom, lounge room and bedroom.

“The nurses take good care of us. They don’t interfere with our lives but are always attentive when we need it,” they say.

They love the verandah out the back where they sit and enjoy the afternoon sun together.

Fifteen minutes later he had proposed, and five days later they were marred, on November 23, 1946.

Taking life as it comesChamberlain Garden’s residents Parlan and Lillian celebrate 66 years of marriage.

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CAC News

Residents, staff, families and volunteers across all our

facilities celebrated Christadelphian Aged Care’s 65th anniversary earlier this year.

Facilities were decorated in orange and green streamers, balloons, flowers and even food.

Anniversary cakes were the centerpieces for the tables, and families grouped with residents, staff and volunteers to enjoy the celebrations and companionship.

CAC CEO Ross Peden unveiled the updated organisation’s Values and Mission Statement which is displayed prominently at our facilities.

Many of the staff added to the occasion with impromptu speeches of care and compassion given to residents and staff.

Chief Financial Officer Andrew O’Toole thanked God for the many blessings He has given to Christadelphian Aged care over 65 years.

“We’re inspired by the love of God and the example and teaching of the Lord Jesus Christ,” he said.

Celebrating 65 years

Christadelphian Aged Care recently acquired

an aged care facility development site at Oatlands in Sydney’s west. The 6400sq/m site has an existing development application for a 100 bed aged care facility and there are currently 79 licenses allocated to the site.

This site provides CAC with the opportunity to develop a facility in the west of Sydney where it presently has no representation. The possibility of co-locating a small retirement village adjacent to the site will also be explored. The existing building at Oatlands will be demolished in early 2013, and management is currently evaluating some modifications to the existing plans.

Work has also commenced to build a new meeting room and nurses station at Chamberlain Gardens, which is expected to be completed before Christmas. The building of new storage areas for chemicals and food at Casa Mia has begun and should also be completed

prior to Christmas. An outside staff area is also being extended.

A development application has been lodged with the local council for the replacement of a retaining wall, enlarging the front foyer, replacing the nurses station and the relocation of the dining room in the dementia area. The lounge areas will also receive a facelift, and work is expected to begin next year. Renovations to the ground and first floors of Southhaven Hostel are anticipated to commence early next year.

Rooms are to be extended onto balconies, halls widened and new dining rooms and lounge areas built using the latest innovative design concepts and modern technologies to promote an active and healthy lifestyle and encourage social interaction.

New aged care site purchased

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CAC News The long awaited opening of the Treetops café at

Southhaven Nursing Home certainly didn’t disappoint.

The new venue was alive with excitement on opening day, with balloons strategically placed along the ceiling and green ribbon strung across the doorway.

Treetops cafe opened at SouthhavenThe “Friends of Southhaven” tirelessly raised money towards this project, and were delighted to officially cut the opening ribbon.

Without their dedication and perseverance residents, staff and families would not have this peaceful place to enjoy a coffee or hot chocolate.

The dining and lounge areas at

Ridgeview were ablaze with colour for the annual Spring Ball in September.

Balloons, streamers and flowers set off the room as the residents entered to music played by rock n’ roll band “Step’n Out”.

Champagne, punch and canapés were served on silver trays as 150 residents and guests arrived dressed in their finery.

Rocking out at the Ridgeview Ball

Residents had made crepe paper flowers to adorn the entrance walkway, and this was a highlight of the evening.

Rock n’ roll dancers got everyone in the mood to groove as they encouraged everyone to get up and dance.

Residents eagerly claimed the balloons at the end of the night, tying them to their walkers as they retired to their rooms, exhausted but happy.

Nearly 40 wedding and flower-girl

dresses were loaned from staff, relatives and friends for the annual Chamberlain Gardens Bridal Fair.

Many volunteers, some being students from nearby Heritage College, modelled the outfits.

Jenny Sawell’s live harp music floated around the corridors, and ballroom dancers waltzed and twirled gracefully around the floor to the delight of the residents and visitors.

Leah Donohue made and decorated the three-tier wedding cake, which was cut at the end of the parade and served with afternoon tea. Staff and volunteers were exhausted after all the hard work, but the residents’ bright, happy faces proved the endless hours of preparation had certainly been worth the effort.

Bridal fun

Visitors to Christadelphian

Aged Care’s website and Google Maps pages will now be able to go on a virtual tour of all our facilities.

The tours were created by Google photographer

Go on a virtual tourDaniel Veljanoski. The 360 degree interative tours showcase the available facilities at all our sites.

The tours can be viewed on Google Maps, and on our website www.chomes.com.au

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Residents at Chamberlain Gardens in Wyoming now

share their garden with an abundance of birds after the installation of an aviary.

Recreational Activities Officer Gail loved to hear lots of birds singing and chirping together and knew that many residents felt the same. So she asked around and Fiona, one of the nurses, had a large aviary at home which wasn’t being used. Fiona happily

donated not only the aviary but 10 budgies of assorted colours too.

Some quails have also been purchased and they run around the bottom of the aviary enjoying the many seeds scattered there. Residents gather daily and chat with the birds and each other. When staff members Sharon and Michaela clean the aviary the residents remind them not to miss the corners!

Residents with dementia often feel more settled and calmer watching the birds chatting together, fighting over the seed and bathing in the water.

Chamberlain’s feathered friends

Residents with dementia often feel more settled and calmer watching the birds.

Susan Mullen is passionate about Chamberlain Gardens.

Both her parents live here, she volunteers with many activities and she brings her grandchildren to enjoy the fun and games had by all the residents. When Susan realised having another Standing

and Raising Aid (SARA) would be of great benefit to Chamberlain Gardens she approached local businesses to donate goods for a raffle. Amber Tiles Erina donated a $100 voucher, Sure Optical Lisarow gave two sets of male and female sunglasses and Shelley May Handbags donated a lovely handbag. Resident Dulcie Hubburd was the lucky recipient of a beautifully quilt handmade by Susan herself (pictured).

More than $2500 was raised, which was enough to purchase the SARA. Christadelphian Aged Care management

matched monies raised enabling another Weigh Chair to also be purchased.

Susan is also involved in Chamberlain Garden’s Knit and Chat group, which happens every Friday at 10am. All are welcome, including any grandchildren, and you don’t even have to be able to knit as all crafts are encouraged.

Last year members of the group made Christmas decorations and they are planning to do the same again this year. All donations of 8ply wool are gratefully accepted.

Susan’s passion pays off

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Why be a volunteer?By Helen Clarke, Chamberlain Gardens volunteer

My name is Helen and I go to Chamberlain Gardens

in Wyoming to volunteer twice a month. I volunteer because I have developed a love and interest in other people, and find them much more interesting than dwelling on what is going on in my own life all the time. As a younger woman I was pretty shy and didn't feel I wanted to talk to people, but I did listen. Now, as I am older and have experienced the ups and downs of life, I follow the principle of “do unto others as I would have others do unto you”. I have learned to put myself in other people's

shoes. After I retired from work I was quite worried I would be sitting around doing nothing, so when the appeal came for help at Chamberlain Gardens I thought that seemed to be a very good option. I didn't know what I was in for but, as always, I felt I would give it a go and see what happened.

The first time I went the other volunteers showed me what they did and I met a number of the residents. When I began on my own I helped out with the craft morning and worked with a group of other lovely volunteers. I found the staff involved in activities very helpful and supportive of the activities the volunteers do.

I then learned how to keep the residents’ nails clean and tidy and paint the ladies’ nails if they wanted. This proved to be a lovely thing to do as some of the residents had never had anybody else do their nails, and so to put a little colour on them pleased them greatly. A hand massage with some nice cream also brought smiles to their faces and they would tell me how nice it felt. It was during this time you could get talking to them and learning about their lives and what they had done. It gave you a chance to find out some of their doubts, fears and loves so you could

help them in that regard if and when the time came. I would tell them funny stories and get them laughing because I do believe laughter is a great medicine. By the time I had to leave they were smiling and thanking me for what I had done for them with their nails and hands.

I decided to attend the Pastoral Care course that was conducted at the facility. I initially found this to be very challenging because the aim of this course was to be a good listener, take an interest in what you are being told and be encouraging. Well, I guess I have learned to be a “Mrs Fixit” because I want to fix up any problems I can see. However,

I soon learned there are some things we mere mortals cannot fix and we must leave to a much higher power, Our Heavenly Father.

I have helped with pastoral care several times, with a little fear and trepidation. You just have to listen and work with them. I managed to find an interest they had and conversation and discussion began. It is the building up of trust you need to work on, and it may be difficult at the start but once you have the key you can unlock the door.

I have learned such a lot, played cards and board games with some residents, run bingo, organised cupboards, basically whatever is needed to be done. Flexibility in a person is very helpful to the staff. You can often see where they are struggling and can offer your help.

I have made some lovely friends with the residents and staff and I hope I will be able to keep doing this for a long time to come.

By the time I had to leave they were smiling and thanking me for what I had done for them with their nails and hands.“ ”

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Stacey: I am currently in my second year

of my Bachelor of Science/Master of Nursing degree and I have two more years to go. I began my nursing studies only this year, but have really enjoyed them so far! I’m currently learning about medications, as well as how to communicate and establish relationships with patients and their families.

In nursing, I most enjoy the communication aspect of being a listener and an advocate for patients and their families in the health care system. I also like

connecting the links between my science and nursing degrees. My science subjects are proving very helpful in understanding the physiology, anatomy and pharmacology involved in nursing.

I finish my science degree at the end of next year. I am currently taking subjects in human physiology and neuroanatomy, and am planning to complete a major in either anatomy or physiology.

I am also currently working as an AIN at Southaven Hostel. I love the variety of the residents’ personalities - something new is

always happening! Southaven Hostel has given me experience in general nursing practice, using communication skills, and nurse-patient and nurse-family relationships.

I really appreciate the invaluable support Christadelphian Aged

Learningto care

I most enjoy the communication aspect of being a listener and an advocate for patients and their families in the health care system.

“”

Christadelphian Aged Care scholarships are offered annually to members of the Christadelphian community. Our scholarship winners speak about their courses and what this opportunity means for their future.

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Care has given me, and look forward to being able to show my appreciation by giving back where I can.

Elise:I am in my second semester

of my first year of studying nursing at UTS. In class we are currently learning basic anatomy and physiology, law and ethics for Australian nurses, basic medications and conditions and also learning basic techniques like wound dressing, taking blood sugar levels and what to do in emergency situations.

I totally love my nursing course as it’s always exciting and interesting, and I love the feeling of being a nurse. We can walk into rooms and make people better, but also make them happy.

I am currently volunteering as an AIN at Southhaven Nursing Home until I get familiar with the duties and then I hope to become a casual worker there.

I absolutely love working there and getting to know the routines of the nursing home and the entire team. I work every Friday morning waking, showering, feeding, exercising, making bed and entertaining the residents. They are all amazing individuals and I love chatting to them and getting to know them all.

Elyssa:The year has flown! With

only just over one week of lectures, two weeks of clinical placements and a few final exams left my first year of uni is almost complete.

I absolutely love studying nursing

and have enjoyed every moment of the year so far. The lectures in the labs have been particularly helpful in preparing us for the work force as we get a chance to practice our nursing skills on our mannequin patients during the class.

I have already worked full shifts at two different health facilities this year, including a nursing home and a rehabilitation hospital, which I really enjoyed.

These clinical placements are quite daunting, but equally exciting as everything is so new and it has allowed me to learn a great deal. I have given an injection and helped shower

a 100-year-old lady, I have showered another patient and played scrabble with a retired police sergeant for an hour – through all this, every day was a great day!

I started working for Christadelphian Aged Care in the middle of July this year as an administration assistant in the education department. Not only do I admire the people I work with but I appreciate working in the clerical side of nursing as well as experiencing the practical side while at uni.

I have found working for Christadelphian Aged Care to be so enjoyable and look forward to many more years working with you all. I would like to thank Christadelphian Aged Care for their scholarship assistance

Learning

This has really taken the pressure off trying to work enough hours to pay off uni fees, and I’ve been able to put more energy into my degree.

during my studies as their assistance is a great help.

Sam:Christadelphian Aged Care

has been a huge help to me this year. I am lucky enough to be on a scholarship with them, which provides financial help throughout my three year nursing degree at the University of Western Sydney. This has really taken the pressure off trying to work enough hours to pay off uni fees, and I’ve been able to put more energy into my degree.

Being on the scholarship has also given me the opportunity to begin working at Southhaven nursing

home, where I have been able to start gaining practical experience. This has been challenging at times, but very beneficial as I’ve been able to see the relevance of the things we are taught at uni and put my skills into practice.

The team there are very friendly and helpful, always willing to answer my questions and help me improve. I definitely enjoy working in aged care more than I thought – building relationships with the residents and seeing their smiles every shift makes it all worthwhile!

I’d like to take this opportunity to thank Christadelphian Aged Care for all of the support they have given me so far. It is very much appreciated!

“ ”

”

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Southhaven Nursing Home resident Kevin Seargent has

rediscovered his love of drawing after putting it on the backburner in his teens.

He has drawn over 300 pictures ranging from his grandchildren to pets, zebras, giraffes and even a red back spider.

Kevin starting drawing when he was seven-years-old, but stopped when he entered high school as sports and other activities began to take up more of his time.

An IQ test he took later in life indicated that his main interest was art, which came as a surprise as Kevin thought he had more of a mechanical mind.

But while sitting on a train going over the Sydney Harbour Bridge and looking at the boats he

realised he was examining the masts in relation to the other parts of the boat and water. He looked at trees and noticed how the branches crossed each other, the shadows on the leaves and colours in the bark and trunk.

“I look at people and notice their eyes and the planes of their faces,” Kevin says.

He is spreading his love of art by teaching the daughter of one of the staff members who he says has a natural talent.

Kevin’s background is in insurance, and he has also owned a petrol station and a boating and fishing company, where he designed the butts of fishing rods.

In his spare time he also fitted out the yacht “Pacifique”.

Kevin enjoys his life at Southhaven where he has everything he needs at his fingertips in his private room.

His drawings are displayed on the walls, a stack of DVDs is close by along with a selection of books which are changed regularly by the Bankstown mobile library.

Kevin loves to listen to other people’s stories as much as telling his own, and is always ready for a chat.

Rediscovering a lost love

He looked at trees and noticed how the branches crossed each other, the shadows on the leaves and colours in the bark and trunks.

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Great day for a fair - and a proposal!After days of rainy weather

there was nothing but blue skies and sunshine for Southhaven’s annual Spring Fair in October.

The crowds enjoyed great music and delicious food and coffee from the many stalls set up on the day.

The children were also entertained by face painting and a variety of fun activities.

A surprise event also put a smile on everyone’s faces

- especially Southhaven’s assistant-in-nursing Kathryn Joseph.

Her boyfriend Daniel rolled out the red carpet, made a beautiful speech, and asked Kathryn to be his wife.

She accepted his proposal to thunderous applause from the crowd.

Thanks to all our wonderful staff, residents, families and volunteers for making the fair such a success.

Ashburn House

Staff at Ashburn House have gotten to the bones of

understanding who the person is prior to prescribing care, rules and requirements.

Specialists in hearing, optical and dental were invited to the facility to give staff insight into these basic clinical procedures. Residents with poor hearing have been tested and fitted with hearing aids which has improved communication between themselves and staff.

Eye tests have also been carried out and new or updated glasses have been purchased. Staff members understand the importance of residents wearing their glasses. An Italian

interpreter was invited along to a recent talk on macular degeneration. Toothbrushes are now colour coded which means all toothbrushes are changed regularly. A “bite-block” is used for residents who are resistive to oral hygiene enabling staff to clean teeth effectively. Resident care has improved as staff and residents are able to communicate more effectively with each other.

Casa Mia

There are many projects underway at Casa Mia

aimed at improving outcomes for residents with mental health conditions such as depression, and maintaining healthy minds that promote resident well-being.

Three portable garden beds were purchased, painted and filled with good soil ready for planting. One will contain herbs, another tomatoes and strawberries and another flowers.

A support group for relatives – Gathering Awareness and Providing Support (GAPS) – is soon to hold its second meeting which will be entitled “Caring for the Carer”.

An evening barbecue with family was held in October, and everyone is looking forward to the next one, especially as the weather will be warmer.

Depression groups with residents were held with everyone contributing their story, as talking about issues may help to reduce the impact they have on their

Innovative careThis year each facility at Christadelphian Aged Care embarked upon the Year of Innovation in Aged Care project, aimed at engaging staff and giving them the confidence to be involved in making changes in the workplace to improve the lives of our residents. Here is an update on how staff at our facilities have developed their projects throughout the year.

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lives. Photo albums of all the fun events held are scattered around the facility to be thumbed through as you feel the need. There is always something happening at Casa Mia!

Chamberlain Gardens

Modern technology is being embraced positively by the

staff at Chamberlain Gardens. All clinical care reports are now done in iCare which is a centralized reporting system allowing closer monitoring of quality systems. Staff can access all clinical care reports, which enable them to provide improved resident care by identifying changes to care needs instantly.

Lakefront Village

Lakefront Retirement Village has seen innovation in

community spirit, socialisation and daily living over the last six months.

A nursery is being developed as part of the Healthy Living program, with the assistance of many residents who strike new plants, repot growing ones, water the cuttings and feed the worms with the kitchen scraps (which makes wonderful fertiliser!). The Nandinas propagated earlier in the year have been transferred to larger pots, and around 200 cuttings of buxus, nandina, hebe and other perennials were struck successfully.

Some of our dwarf agapanthus have been gifted to villages at Padstow and are doing well.

Ridgeview

Ridgeview’s Year of Innovation project aims at improving the

End of Life Experience for our residents.

A group of 14 staff, representing all areas of the home, have come together and meet at least monthly to turn ideas into outcomes.

The importance of providing a congenial and private atmosphere for our residents and their loved ones was identified and as a result every effort is made to make sure this happens.

There is a multidisciplinary approach by our staff. Our catering staff members provide whatever is desired for our residents and their loved ones, always communicating and keeping contact, making sure wishes are met.

Our registered nurses and care staff focus on relieving pain and have instituted a new pain monitoring chart that ensures pain is kept to a minimum and is constantly being assessed and managed.

Our educator keeps staff updated with any opportunities to enhance knowledge and ideas, and two staff attended a two-day palliative care education session earlier this year.

We have had visits from Program of Experience in the Palliative Care Approach and our local palliative care team to assist our knowledge.

We have purchased two fold-up beds for relatives wishing to sleep nearby, a bar fridge for cool drinks, and created a religious corner in the lounge room.

Southhaven

Southhaven is creating a fun, exciting and fulfilling

environment to improve socialisation, reduce conditions such as agitation, anxiety or depression and look after the well-being of residents and staff.

Earlier this year Olympic fever was in the air and residents and staff joined in running the egg and spoon race, wheelchair races, basketball hoops and a new type of air hockey where balls are pushed along the tables.

There was much hilarity when baby photos were posted up in the facility, with residents and staff guessing who was who. Wedding photos are displayed now for everyone to guess who is marrying who.

Monthly morning teas are held and the hostel and nursing home staff enjoy spending time “fitting together”.

The importance of providing a congenial and private atmosphere for our residents and their loved ones was identified and as a result every effort is made to make sure this happens.

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65th Anniversary CelebrationsSouthhaven

Casa Mia

Chamberlain Gardens

Lakefront

Ridgeview

Ashburn House

Facility educators across Christadelphian Aged Care

have worked tirelessly and passionately this year to impart clinical knowledge and skills to all our staff. Their dedication to education shows in the quality of care they provide our residents.

CAC successfully implemented an undergraduate clinical program in conjunction with the College of Nursing and more recently the University of Sydney. After meeting with the College of Nursing earlier this year CAC’s general manager, Matthew Lamey was able to offer students educational experience at all our facilities.

The Year of Innovation program was rolled out by management across all the facilities this year. The efforts of each facility have achieved great outcomes for

residents, and staff can be proud of their innovation and dedication to working as part of a team.

Many of our staff are up-skilling by undertaking advanced learning such as Certificate 4 Aged Care and Certificate 4 Frontline Management. Staff members who wish to participate in further education are encouraged to discuss options available with their facility’s educator.

Education programs conducted this year include Fire Training Evacuation and Awareness, Manual Handling, Chemical Safety, Communications,

Infection Control, iCare, Food Safety, Medication Management, Oral Health, Diabetes, Hydration and Nutrition, Documentation, Palliative Care, Dementia Care, Certified Diabetic Foot Care and more.

So far this year there have been over 1300 education sessions and workshops carried out across all our facilities.

The Christadelphian Education Resources Library is up and running and further resources are being sourced and added progressively. The resources aim to enhance education outcomes across the organisation.

The corporate services managers have all been very proactive with education at all our facilities by conducting education sessions and workshops for staff.

Thanks goes to all our dedicated educators: Thea (Chamberlain Gardens), Shoukou (Ashburn House), Renee (Ridgeview), and we welcome our new educator Mark at Southhaven and Casa Mia.

Our staff skills and knowledge base will continue to grow through the education programs planned for 2013.

So far this year there have been over 1300 education sessions and workshops carried out across our facilities.

By Elizabeth Bingham, CAC Education Coordinator

the key to excellence Education:

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the key to excellence

Dr Grace Kong and the other GPs within her Gladesville

practice have visited Ashburn House for many years.

Dr Kong’s excellent reputation as a doctor in the Gladesville and Hunters Hill area means many residents who apply to live at Ashburn House are already under her medical care, and wish for

this to continue after their move.Every Tuesday and Wednesday Dr Kong sets up her clinic in Ashburn House’s Quiet Room situated on Ground Floor. She uses this space to see her patients, who all appreciate the privacy. Dr Kong has easy access to the internet via her personal computer so she can obtain recent pathology results very quickly and cross reference medications within Ashburn House and her medical practice at Gladesville.

She works very closely with allied health personnel including specialists and palliative care teams, and is actively involved with resident case conferencing on a monthly basis within Ashburn House.

She also highly recommends the facility to many of her patients and relevant family members. Dr Kong has highly praised the benefits of working with Ashburn House’s iCare computer systems, as this has a huge positive impact on her time management and patient care.

Just what the doctor ordered

Before moving to Chamberlain Gardens Darryl Smith lived

on his own and struggled to find the motivation to look after himself properly.

After breaking his hip and spending some time in hospital, a social worker noted Darryl responded well to treatment when he was in rehab and able to chat with other people.

His family decided Darryl needed to live in a home-like environment with a community feeling.

After spending some respite time at Chamberlain Gardens Darryl interacted well with staff and residents there, and slowly regained his independence.

After much contemplation he decided Chamberlain Gardens was what he needed, and moved in permanently.

A while later a visiting social worker ran a focus group for eight weeks entitled “Not the end

of your life when entering aged care”.

Darryl loved reading, especially history books, so why not go to University, he thought.

Open Foundation is a pathway into a university degree course.

Darryl joined up and will finish in November, and then apply to do a three-year arts course.

Staff at Chamberlain Gardens get him an early breakfast, a

packed lunch and a hot cup of tea is waiting for him when he gets home.

Jenny, his sister, says she can’t believe how far he has come.

“Darryl has certainly landed on his feet,” she says.

Darryl had always wanted to go to university but never thought it would be possible.

This is now the best time of his life, he says.

Finding a pathway

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Ashburn House has partnered with Acute Hearing to provide residents with onsite audiological services.

for lifeHear

Free hearing screenings are now available to all

interested residents at Ashburn House (Gladesville) courtesy of Acute Hearing. James, the Acute Hearing audiologist, screens residents to determine whether a hearing loss is present and whether further testing is required.

This may include a full hearing assessment and a recommendation of the most appropriate form of rehabilitation.

Regular visits to Ashburn House also allow Acute Hearing to provide ongoing support and ensure hearing aids are benefitting residents to their full potential.

Acute Hearing also provides ongoing training of Ashburn House staff in hearing aid care and maintenance. This includes general hearing awareness, communication strategies, changing batteries and ensuring hearing aids are working, correct insertion for residents who require assistance, and basic hearing aid troubleshooting.

The team at Ashburn House

have taken a keen interest in understanding the issues relating to hearing loss and addressing those of their residents.

Hearing is one of the most important senses and is central to communication. Good hearing allows residents to maintain their social lives, and this in turn improves confidence, self-esteem and overall health and well-being.

Residents, their families and staff have all benefited from utilising the services of Acute Hearing simply because James provides all services onsite at Ashburn House. This makes access to hearing services easier for residents, as families no longer have to transport residents to a clinic off-site. Staff also benefit

from improved communication with residents because of their improved hearing, and are more confident when dealing with hearing loss and the management of hearing aids.

Acute Hearing is proudly independent and will always find the most suitable treatment for the hearing loss of each resident from the full range of available solutions, including hearing devices from all leading manufacturers.

They are government accredited to provide free services to pensioners and veterans, as well as providing services to self-funded retirees.

Please contact the staff at Ashburn House if you are interested in the onsite hearing services provided by Acute Hearing.

Good hearing allows residents to maintain their social lives, and this in turn improves confidence, self-esteem and overall health and well-being.

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It can be difficult for people who have a hearing loss to

communicate with those around them. Wearing a hearing aid will help, but patience and understanding from staff, families and friends is also required.

When coming into contact with someone who has a hearing impairment, we have listed some tips to help you communicate effectively:

1 Gain attention - face the person directly and on the

same level whenever possible.

2 Avoid background noise - turn the radio or TV off or

down. Do not talk from another room.

3 Ensure light is on your face - don’t stand in the shadows.

Hard of hearing people need to see you clearly to help them understand.

4 Speak normally - perhaps a little slower, without shouting

or exaggerated lip movements.

5 Get to the point - if you are not being understood, say

the same thing in different words. If necessary, write it down.

6 Understand that people may manage less well

when they are tired or ill - even with the best hearing aid, a person may have difficulty understanding speech if they are not feeling at their best.

7 Remember that hearing impaired people often

smile and nod even when they may not have heard correctly. To avoid errors, ask the resident to repeat any important messages back to you.

The most significant single cause of hearing loss in Australia is exposure to loud noise. Hearing loss can also be acquired through illness, an accident or a part of the normal ageing process.

People with a hearing loss can feel isolated and frustrated. People who wear hearing aids are less affected by depression,

have improved health, and experience a better sense of independence and control over their lives1.

Australian Hearing provides subsidised hearing services for eligible people. For further details visit www.hearing.com.au or contact your nearest hearing centre on 131 797.

1. National Council of Ageing: The Impact of Untreated Hearing Loss in Older Americans, December 1998

Information taken from Australian Hearing Publications

People who wear hearing aids are less affected by depression, have improved health, and experience a better sense of independence and control over their lives.

7 tips for communicatingwith people who have a hearing impairment

Southhaven

Southhaven Nursing Home and Hostel emerges from the

bushland of Salt Pan Reserve, on the banks of Salt Pan Creek in Padstow Heights. This stunning natural setting creates a living environment residents feel comfortable to call their home.

As an integrated care facility, the Southhaven site hosts both a nursing home for high dependency residents and a hostel for those who need a lower level of care. This design allows an easy transition as the needs of our residents change over time.

AccommodationSouthhaven Nursing Home provides accommodation for those who are physically-dependent or frail-aged who need high dependency full-time nursing care.

The hostel also offers low dependency care for residents who require some assistance with daily activities but still maintain a certain level of independence.

FacilitiesThe bushland setting is important to Southhaven, from the native gum trees that surround the village, to the exotic palms that provide shade in the summer. Residents enjoy the outdoor gardens on their own or with family and friends while taking advantage of the barbecue facilities.

The facility was built with the welfare of our residents in mind, and includes subtle features to assist in orientation and a sense of stimulation. Various lounges and communal areas around the facility are designed for indoor games or for the residents to enjoy quiet times conversing with friends and family.

ServicesResidents at Southhaven enjoy a busy calendar of events designed to promote an active and healthy lifestyle and encourage social interaction.

Enjoy a peaceful life in a bush setting

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When my parents reached this stage in their lives, I felt some considerable guilt at not being able to care for them, but that has long gone when I see the care they receive. The work ethics of all the staff at Southhaven indicates to me the management of the facility is top class. So I would like to thank everyone involved in both low and high care.

- Peter Johnson, Yagoona.

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Casa Mia

Casa Mia Aged Care is located close to the banks

of Salt Pan Creek in a quiet neighbourhood in Padstow. The facility offers residents an exceptional level of care that comes from dedicated and caring staff and a commitment to enriching the lives of all our residents.

Meaning “My House”, Casa Mia is a place residents are comfortable to call their home.

Professional nursing staff are on duty 24 hours a day to care for our residents in a supportive environment and encourage them to take advantage of all facilities and services so they can enjoy their life to the full at Casa Mia.

FacilitiesCasa Mia opens out to an expansive lawn and garden with a covered entertainment area. Residents and their families can take advantage of the barbecue facilities or just enjoy the

outdoors with their loved ones in a corner of the garden.

ServicesTo complement the 24-hour nursing care at Casa Mia the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfil their social needs. These include:

• Regular bus outings• Onsite hairdresser• Entertainment and activity

programs• Multi-denominational church

services

Residents are free to choose their own doctor or we can advise them of visiting doctors. Along with 24-hour nursing care Casa Mia also offers a variety of allied health services.

There’s no place like home

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I like to work here because the staff are very friendly and we have good managers. The staff give 100% care to our residents. Activity officers have good programs for our residents.

– Julijana, staff member

I don’t feel lonely here. There are always a lot of people around. I can also look out of my bedroom window and see the sunshine and garden.

– Marguerite, resident

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Ashburn House

Ashburn House is a modern facility designed to create a

living environment that not only encourages a healthy and active lifestyle, but one that feels like home. The facility is located in the Sydney northern suburb of Gladesville, close to Looking Glass Bay and Banjo Patterson Park.

Ashburn House incorporates the latest innovative design concepts and modern technologies to provide personalised care within a peaceful and secure environment. The facility has also implemented resource and energy efficient initiatives including solar hot water and rainwater storage for gardens.

AccommodationAshburn House offers a range of accommodation and care services to meet the various needs of those seeking assisted

living. All rooms are stylishly furnished and fitted with modern inclusions such as air-conditioning, wireless internet access and LCD televisions.

FacilitiesSurrounded by landscaped gardens and well-appointed courtyards, there is plenty of space for residents to stroll the grounds or enjoy a barbecue with family and friends.

Inside there is a choice of several comfortable lounge areas furnished with quality decor and modern fittings. Residents can choose to socialise with family or friends or take advantage of the numerous other amenities which include:

• Theatre and function area• Cafe and outdoor dining area• A well stocked library• Hairdressing salon• Craft and exercise room

A little bit of extra care

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ServicesTo complement the 24-hour nursing care at Ashburn House the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs.

I have worked with a great team at Ashburn House for 19 years. I enjoy working with older people as they have such diverse personalities and life stories.

- Nikki, staff member

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Chamberlain Gardens

Chamberlain Gardens Aged Care is located at Wyoming

on the Central Coast. This modern facility backing onto Niagara Park Reserve is in a private and secure location and enjoys attractive views of the Australian bush.

The facility has 24-hour professional nursing care and provides care services tailored to the specific needs of each resident.

FacilitiesThis modern facility also features:

• Landscaped gardens and courtyards

• Well-appointed lounges and quiet areas with modern decor

• A well-stocked library• Hairdresser on site• A chapel with multi-

denominational services• Bus with wheelchair access

ServicesTo complement the 24-hour nursing care at Chamberlain Gardens the entertainment and activities are designed to enhance the quality of life of all our residents and maximise their mental and physical well being. We understand that companionship is important to our residents and seek to offer activities that fulfil their social needs. These include:

• Regular bus outings• Allied health services such

as dental, physiotherapy and podiatry

• Diversional therapy, entertainment and activity programs

• Volunteer program• Pastoral care services

offering emotional and spiritual support to residents and their families.

Dedicated care on the Central Coast

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Our Dad, Les Walter, has been a resident of Chamberlain Gardens for three months and has flourished in that time. He is now more physically active and has shown a more positive attitude thanks to the encouragement of caring staff. He is now more inclined to engage with other residents. – Don and Carolyn Frohmuller, Wyoming

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Ridgeview

Ridgeview Aged Care is located at Albion Park in the

Illawarra region. This modern facility is situated in the foothills of Budderoo National Park in a quiet residential community and enjoys attractive mountain views.

The facility has 24-hour professional nursing care and provides services tailored to the specific needs of each resident with compassion and dignity.

FacilitiesThis modern facility also features:

• Landscaped gardens and delightful courtyards with barbecue facilities

• Well-appointed lounges and quiet areas

• Private function area• Well-stocked library• Internet cafe• In-house resident laundry• Hairdresser onsite• Chapel with multi-

denominational services

ServicesTo complement the 24-hour nursing care at Ridgeview, the entertainment and activities are designed to enhance the quality of life of all of our residents and maximise their mental and physical well-being.

We understand that companionship is important to our residents and seek to offer activities that fulfill their social needs. These include:

• Regular bus outings that include wheelchair access

• Allied health services such as dental, physiotherapy and podiatry

• Diversional therapy, entertainment and activity programs

• Volunteer program offering activities and social support

Mountain views in the Illawarra

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A very sincere thank you for your willingness to accept students from St. Joseph’s as part of our Community Service Program. The friendliness and welcoming nature shown to our staff and students was overwhelming and greatly appreciated. We hope to have a similar program in operation next year with even more students involved. – Mr. David Comensoli, Religious Education Coordinator

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Lakefront Retirement Village

Situated on the shores of Tuggerah Lake Lakefront

Retirement Village in Canton Beach is one of the most sought after retirement locations on the Central Coast The stunning natural surrounds provide an ideal environment for a stimulating and active lifestyle, with plenty of opportunities for fishing, boating, picnics, barbecues and walks through the surrounding national park.

Only minutes from Toukley and Lake Haven Shopping centres, residents at Lakefront Village have all the nearby conveniences one could need, along with the exceptional facilities on offer in the village itself. Residents enjoy the covered heated pool and a modern community centre that is the central hub of activity in the village.

The comfort and safety of residents is paramount at Lakefront Village. The manager is

onsite and with caretakers on call 24 hours a day residents have peace of mind knowing highly experienced staff are taking care of their needs.

Lakefront Village offers you recently renovated two-bedroom self-care independent living units for couples or singles. These units have modern inclusions needed for a comfortable and leisurely lifestyle. One of the special features includes a spacious lounge and dining area looking out onto a private garden courtyard or bushland view.

Lifts are in place, giving easy access to the upper and lower levels of independent living units (no use of stairs is necessary).

Each apartment is equipped with a 24-hour emergency call system should any problems arise. The comfort and safety of residents at Lakefront Village is a priority at all times.

A relaxing lifestyle by the water

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When my husband passed away I didn’t want to attend to the maintenance of my home, but I still wanted to live locally. I visited Lakefront Village and I thought the surroundings were very pretty, and the villas were pleasant, light and airy and in my price range. I’m really happy I came to live here. My family are pleased I am settled and have no regrets. - Margaret Czamara, resident

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Types of care

Low care caters for residents who require some assistance with activities of daily living and still maintain a certain level of independence. Nursing care is on hand if required. All meals and laundry services are provided and staff are available 24 hours a day. You must be assessed by the Aged Care Assessment Team (ACAT) and be deemed to require this level of care in order to be eligible for accommodation. In certain circumstances, care can be increased allowing for resident “ageing in place”.

Low care

Booked accommodation at all CAC facilities is available for those seeking short-term respite care for both high and low care. You must be assessed by ACAT and be deemed to require respite care in order to be eligible for accommodation.

Special care units are designed to give residents the best quality of life, supporting those with various forms of dementia in a safe and secure environment.

Special care units

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High care caters for those who require full-time nursing care. Qualified nursing staff are available 24 hours a day.

Eligibility for entry into all of our residential aged care facilities is determined by the facility manager, following an ACAT assessment that is required to deem this level of care is needed.

Ashburn House also offers a number of high care extra service places for those seeking a premium, assisted living experience.

High care

Respite care

High Dependency Care

High care

How to apply for low or high care placement

1 Aged Care Assessment Teams can be contacted through most public

hospitals. An Aged Care Client Record (form 3020) is required by all those applying for care and accommodation. www.agedcareaustralia.gov.au

2 Complete a Christadelphian Aged Care Application form. These are available

by calling 9782 6000 or download a copy from the website www.chomes.com.au

3 Complete an Aged Care Assets Assessment from Centrelink www.

centrelink.gov.au or Department of Veterans’ Affairs www.dva.gov.au 4 If applicable, a copy of enduring

power of attorney and/or guardianship documents.

5 Submit these documents to the facility manager who will discuss your needs

and current availability of accommodation.

Living in one of our independent living units is just like living in your own home, except you can forget about mowing the lawn, collecting the mail or worrying about maintenance problems - we do it all for you. These are just a few reasons why residents have chosen to enjoy the best years of their life in such a relaxing location.

Residents of our serviced apartments enjoy all the facilities Lakefront Village has to offer, maintaining an independent lifestyle without the hassle of household chores.

An ACAT assessment is not required for independent living.

Independent living

Independent living loan and license arrangementsCAC operates under a loan/license agreement which permits you to occupy the premises, but you do not own the premises. New residents are granted a 99 year lease which is registered at the Land Titles Office.

You pay an ingoing contribution in the form of an interest free loan. You also pay a recurrent levy on a fortnightly basis. Recurrent levies are 30% of the single aged pension rate for singles and 35% for couples.

The recurrent levy covers all expenses and services of the village including maintenance of lawns, gardens, pathways and trees, exterior maintenance and upkeep of the village property, electricity to common areas, full replacement fire insurance policy, normal use of the emergency call system, public liability and workers compensation insurance, all council rates and charges, village bus and administration of the village.

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Christadelphian Aged Care11 Queensbury Rd, Padstow Heights NSW 2211

P.O. Box 690, Riverwood NSW 2210Phone: (02) 9782 6000 Fax: 9782 6005

E: contact@chomes.com.au

11 Queensbury Rd, Padstow Heights NSW 2211(NH) Ph: (02) 9782 6010 Fax: (02) 9782 6005E: southhavennursing@chomes.com.au(Hostel) Ph: (02) 9782 6030 Fax: (02) 9782 6005E: southhavenhostel@chomes.com.au

Southhaven Nursing Home and Hostel

Casa Mia 28 Alma Rd, Padstow NSW 2211Ph: (02) 8707 6010 Fax: (02) 8707 6052E: casamia@chomes.com.au

Ashburn House20-34 Ashburn Place, Gladesville NSW 2111Ph: (02) 8876 9200 Fax: (02) 8876 9210E: ashburnhouse@chomes.com.au

Chamberlain Gardens53-67 Chamberlain Rd, Wyoming NSW 2250Ph: (02) 4329 8000 Fax: (02) 4329 8099E: chamberlain@chomes.com.au

Ridgeview Aged Care95 Daintree Drive, Albion Park NSW 2527Ph: (02) 4235 7600 Fax: (02) 4235 7650E: ridgeview@chomes.com.au

Lakefront Retirement Village1 Village Way, Canton Beach NSW 2263Ph: (02) 4396 4288 Mob: 0410 613 280Fax: (02) 4396 3778E: lakefrontvillage@chomes.com.au

www.chomes.com.au