Canara Bank- Mobile Payment Solution RFP

7/31/2019 Canara Bank- Mobile Payment Solution RFP

1/31

Page 1 of 31

CANARA BANK(HEAD OFFICE: BANGALORE)

REQUEST FOR PROPOSAL -IMPLEMENTATION OF MOBILE PAYMENT SOLUTION FOR OUR BANK

- "SUPPLY, INSTALLATION AND MAINTENANCE OF " MOBILE

PAYMENT SOLUTION"

LAST DATE FOR SUBMISSION OF PROPOSAL : 16-04-2009 (UPTO 2.00PM)

OPENING OF TECHNICAL BID : 16 -04-2009 (AT 3.00PM)

NO. OF PAGES : 31

===============================================================================

ISSUED BY : DEPUTY GENERAL MANAGERCANARA BANK

DELIVERY CHANNEL GROUPDIT-WING, HEAD OFFICENAVEEN COMPLEX, 14, M G ROADBANGALORE 560 001Ph: 25582516, 25584040 Ext n.252


2/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 2 of 31

IM PORTANT

NOTE The applicat ion with the documents should be either filed properly

and each schedule should be separated with sheet separation.

Kindly avoid sending non-relevant / unnecessary documents alongwith the documents.

All Details provided should be specific to the requirementsmentioned. Detailed clarification should be provided in case ofnecessity.

Proposals ot her than the Format prescribed will be summarilyrejected.

Right of acceptance is reserved by CANARA BANK. All pages are to be numbered and signed by the authorized

signatory.

Applicant should submit a non-interest bearing refundable depositof Rs5.00 Lakh by DD favouring Canara Bank Payable at Bangalore.

Pre-Bid M eet ing wil l be conducted on 24.03.2009 @ 3.30 PM atNaveen Complex, No. 14 M G Road, Bangalore 560 001

TECHNICAL BID (ONE COPY) SHOULD BE SUBMITTED WITH THE FULLPERTICULARS ASKED FOR, AS IN THE ADVERTISEMENT CALLING FOR RFPTO BE CHECKLISTED AND SUBMITTED ALONG WITH THE RFP. KINDLYCROSS CHECK FOR THE ITEMS SPECIFIED IN THE CHECKLIST BEFORE

SUBMITTING THE RFP. IF ANY INFORMATION IS SHORT KINDLY MENTIONTHE REASONS FOR NOT PROVIDING THE SAME. A SOFT COPY OFTECHNICAL BID IN RESPONSE TO THIS RFP NECESSARILY BE SUBMITTEDALONGWITH THE RESPONSE DOCUMENTS. BANK RESERVES THE RIGHTTO REJECT INCOMPLETE RFP DOCUMENTS.

The information contained in this document isconfident ial and is being provided only for the

purpose of preparing the proposal


3/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 3 of 31

DIT: DCG: RFP - 1/ 2009.

Date: 16 March, 2009

SUB: REQUEST FOR PROPOSAL (RFP) FOR MOBILE PAYMENT SOLUTION.

Canara Bank a premium Indian Public Sector Bank having more than 2700 Brancheswishes to procure the subject solut ion for providing mobile payment facili ty to it scustomers. We invite sealed offers (Technical and Commercial) for supply,installat ion, and commissioning of Mobile Payment Solut ion for it s Branches andcustomers.

The Interested Vendors who are dealing in Supply, Installation, Commissioning, and

Maint enance of Mobile Payment Solut ion and meet ing t he follow ing qualif yingrequirements may respond:

1. The bidder shall be the owner / cert if ied or authorised agent / reseller/ partner of the solut ion offered.

2. The bidder is registered as a company in India as per Company Act1956. The Certificate of Incorporation and Certificate of

Commencement of Business issued by the Regist rar of Companies is

to be provided in support of this.

3. The Company should have suppl ied and implemented the similarproject as incorporated in Scope of the Project, in any one scheduledCommercial Banks during the last two years and the product should

be compatible with the guidelines as given in Annexure I.

4. The Company should be in existence for a min imum period of t woyears.

5. The Company should be in t his line of activit y during the last twoyears.

6. The vendor should confirm that t he soft ware solut ion off ered wouldbe capable of integrating with Core Banking Solut ion running in t he

Bank viz. Flexcube f rom M/ s Oracle Financials Services Software Ltd

(Formerly Iflex Solut ions Pvt. Ltd.) e it her direct ly or through theBanks Core Banking vendor viz. M/ s IBM India Ltd. The vendor i s

required to provide the interface of t heir software wit h Banks ATM

Swit ch Software viz. Base24.


4/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 4 of 31

Vendors bidding for the RFP should enclose relevant documents as proof in support

of above-mentioned crit eria. Proposals of vendors who do not fu lf ill the above

criteria or who fail to submit proof would be rejected without any further

communication.

An EMD in t he form of DD for Rs.5,00,000/- (Rupees Five Lakhs only) favouring

Canara Bank, payable at Bangalore t o be enclosed wi th Technical quotes. Offers

made without E.M.D. wi ll be rejected.

Tender Reference RFP No- 1/ 2009 Date: 16-03-2009Start of the issue of tender document 16-03-2009

Date of pre-Bid meeting 24-03-2009/3:30 PM

Last Date for receipts of Offers 16-04-2009/ 2:00 PM

Date and t ime of Opening TechnicalOffer

16-04-2009/ 3:30 PM

Address for Communication The Deput y General ManagerCanara Bank,Delivery Channel Group,DIT-Wing,Naveen Complex, 14 M G Road,Bangalore 560 001.State: Karnataka.Country: India.

Contact Numbers 91 80 25582516 / Fax 91 80 -25596539

Please note the following instruct ions and our terms & condit ions while quot ingfor the solut ion.

A. Instructions.1. Two Bid System Off er

There should be two separate offers (Technical and Commercial). Both t he offersmust be submitted at the same time, the envelopes containing Technical Offer andPrice Offer should be separately sealed and placed in another sealed envelope.

The off er/ s should be deposit ed in t he Tender Box kept at fi rst f loor, NaveenComplex, Delivery Channel Group, Department of IT, 14 M G Road, Bangalore 560001, on or before 16 Apri l 2009, 2:00 PM. The offer/s which is/ are deposited afterthe said date and t ime shall not be considered. If t he due date happens / declaredas a publi c holiday, the due date for submission will be next immediate workingday of the Bank.


5/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 5 of 31

The Technical Offers w il l be opened on t he off er due dat e at 3:30 PM at t heconference Hall, II nd Floor , Naveen Complex, 14 M .G Road, Bangalore -560 001.vendor's representative m ay be pr esen t here well in t ime along w i t h anauthorization letter, as per the format (Annexure B) enclosed.

Representatives wit hout authorizat ion lett er w ill not be permit t ed t o att endthe meeting.

All the envelopes must be super-scribed wit h the following info rmat ion:

1 Type of Offer (Technical or Commercial)2 Tender Reference Number (Bank Tender Reference No) and Tender

date.

3 Due Date4 Name of t he Vendor with address.

ENVELOPE I (Technical Offer): 1 Copy

The Technical Offer should be complete in all respects and contain all informat ionasked for, as per Annexure except prices. The technical offer should not cont ainany price in format ion . The Technical offer should be complete to indicate that allproducts and services asked for are quot ed. EMD shou ld invariably accompanythe original Technical Of fer being submit ted to the Bank. One sof t copy to besubmi t ted in pendrive.

ENVELOPE II (Commercial Off er): 1 copy

The Commercial Offer (C.O) should give all relevant price informat ion.

It may be not ed that if any envelope is found to contain both Technical and

Commercial Offer, such offer wil l be rejected.

The Envelope I and Envelope II containing Technical Offer and Price Offer should beseparately sealed and placed in another sealed envelope.

2. Schedule of Requirements

This tender comprises of t he following schedule.

ScheduleNumber

Name of Schedule Components Quant it y

1 Supply, Installation &

commissioning of MobilePayment solut ion.

As per the technical

details & specif icat ionsgiven inAnnexure- E

One

Locat ion:-Bangalore (1)

3. Terms and Condit ions

Terms and condit ions for vendors who wi ll part icipate in t his tender are specif ied inthe sect ion named Terms and Condit ions. These terms and condi t ions are


6/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 6 of 31

binding on all t he vendors. These terms and condit ions wi ll f orm part of t hepurchase order.

4. Of fer Validit y Period

The Offer submit ted by the vendor should be valid t ill 16/ 09/ 2009.

5. Address for Communicat ion

All the lett ers and other communicat ions should be addressed to:

The Deputy General ManagerCanara Bank,Delivery Channel GroupDIT-Wing,HO (Annexe), Naveen ComplexNo.14, MG Road, Bangalore 560001State: Karnataka.

Count ry: India.Phone No: 91 80 2558 2516Fax : 91 8 0 25596539

6. Proposal Ownership

The proposal and all support ing documentation submit ted by the vendor shallbecome the property of the Bank.

7. Modif icat ions and Withdrawal of Offers

No offer can be modified or withdrawn by a vendor aft er submission of Offers.

8. Pre-bid queries

The bidder shall seek clarif ication, if required, to ensure that they have understoodall specifications, terms, condition, requirements, and intent of RFP. Such

clarification should be sought in wri t ing before submission of bids.

Authorized representatives of interested bidders shall be present during thescheduled time at 3.30 pm on 24.03.2009 at Second Floor, Conference Hall of DIT-Wing, Naveen Complex, 14 M G Road, Bangalore 560 001 along w it h a lett er ofauthority (Annexure B). The Bank shall clari f y the queries during the pre-bid

meeting followed by confirmation. No individual consultation shall be entertained.

9. Opening of Technical Offers

Technical Off ers received wit hin the prescribed closing dat e and t im e will beopened in the presence of vendors representatives and t he vendors who wish tosubmit their quote should send their aut horized representati ves compulsorily forthe opening of t he Off er on the date and time specif ied in t his tender document .The vendors representatives present shall sign a register of att endance.


7/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 7 of 31

10. Preliminary Scrutiny

The Bank will scrutinize the offers received to determine whether they arecomplete and as per tender requirement , whether t echnical documentation as

asked f or and required to evaluate the offer has been submi t ted, whether thedocuments have been properly signed and whether it ems are off ered as per the

tender requirements.

The Bank may, at it s discret ion, w aive any minor non-conformit y or any minorirregularity in the offer. This waiver shall be binding on all the vendors and t heBank reserves the right for such waivers.

Offers not meeting the qualif icat ion criteria wi ll be rejected.

11. Clari f ication of Offers

To assist in the scrutiny, evaluation and comparison of offers, the Bank may, at it sdiscretion, ask some or all vendors for clarifications on the offer made by them. The

request for such clarif ications and the vendor response wil l necessari ly be inwrit ing and it should be submit ted with in t ime st ipulated by the Bank.

12. No Commit ment to Accept Lowest or Any Offer

The Bank reserves it s right to reject any or all the offers including incomplete offerswi thout assigning any reason thereof whatsoever.

The Bank wil l not be obliged to meet and have discussi ons with any vendor and / orto entertain any representations in t his regard.

13. Submission of Technical Details

It is mandatory to provide the technical details in t he exact format as has beenment ioned in Annexure E of this tender.

The Of fer may not be evalu ated and may be rejected by t he Bank in case of

non-adherence to the format or part ial submission of technical information as perthe format given in the offer.

The Bank shall not allow/ permit changes in t he technical specif ications once it issubmit ted.

Any ot her relevant t echnical details the vendor wish to furnish for technical

evaluation of t he solut ion t o be quoted can be furnished as an attachment to ourtechnical annexure E.

14. Format for Technical Offer

The Technical Offer should be made in an organized, structured, and neat mannerand should be paginated and should be signed by authorized signatory along withthe seal of t he company on each page. Brochures / leaflet s etc. should not besubmit ted in loose form.


8/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 8 of 31

The suggested format for submission of Technical Offer for this RFP is as follows:

1. Index

2. A brief descript ion about the company their Head Office and their off ice detailsin India.

3. The Company's two years Audited Balance Sheet.4. Vendor's Covering letter. This should be as per Annexure A.5. Masked Bill of Materials as per Annexure D. This table should not contain any

price informat ion in Technical Offer.6.Technical Offer as per Specif ications given in Annexure E should be complete

wit h all the columns fil led in.7. Terms and Condit ions compl iance Table in t he fol low ing format as under. This

tablemust cover Vendors response t o all t he term s and condi t ions specif ied inthe Off er document .

Sr.No Term

No

Short Description of

Term

Complied

(Yes / No)

Deviations if any

the vendor w ishesto convey.

12

3

8. Warranty and AMC details. This should not cont ain any pr ice information inTechnical Of fer.

9. Delivery schedule.10.Technical Documentation , an index of t echnical documentation submit ted wit h

the offer must be enclosed.11.Manufacturers Authorisation Form as per Annexure C.

12. Earnest Money Deposit (EMD).13. A detailed list of the other Infrastructure required at site for commissioning and

functioning of t he solu t ion covering space, vent ilat ion, temperature, powerrequirement and other safety precautions to be undertaken should be given indetail along with technical quote.

15. Format for Commercial Off er.

The Commercial of fer must not cont radict t he Technical Offer in any manner. Thesuggested format f or submission of commercial Offer is as follows:

1. Index2. Covering Letter3. Commercial Version of Bill of Materials and Price Schedule (as per Annexure D).

This must contain all price informat ion, including AMC details.4. A Statement that the vendor is agreeable to the Payment Schedule given in t he

tender.


9/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 9 of 31

16. Erasures or Alt erations

The Offers containing erasures or alterations wil l not be considered. There shouldbe no hand-writ ten material, correct ions or alt erations in the of fer. Technical

details must be completely fi lled in. Correct technical information of t he productbeing offered must be filled in. Fill ing up of the information using terms such as

OK, accepted, not ed, as given in brochure/manual is not acceptable. TheBank may t reat such Offers as not adhering to the tender guidelines and asunacceptable.

17. Costs & Currency

The Offer must be made in Indian Rupees only, including the following:

1. Cost of t he equipment including all duties and import ing cost.2. Cost of all t he hardware like PC, and other soft wares and any other

miscellaneous items supplied by the vendor for functioning of the solut ion ifany.

3. Minimum of One-year comprehensive on-sit e warranty covering the entiresystem / equipment / sub assemblies/ labour etc.

4. Transportation and forwarding charges to t he site.5. Installat ion and commissioning charges, if any.6. Insurance to cover equipment up t o the installation at sit e and handing it

over t o the Bank.7. All appl icable Taxes li ke CST/ LST/ VAT/ Oct roi / Ent ry Tax/ Service Tax

should not be included in the price of t he solut ion and accessories andthese taxes wil l be paid by the bank in actuals.

18. Price Comparison, Arri val of L1.

The Bank w il l consider Six Year TCO (Total Cost of Ownership) for t he purpose ofprice comparisons to arrive at the lowest offer.

Six year TCO = Cost of the solut ion as per annexure D including Cost of all thehardware it ems like PC, Servers, opt ional items etc., and software and any other

miscellaneous it ems supplied by the vendor for f unctioning of t he solut ion with 12months warranty (as per cost and currency clause) + Post Warrantycomprehensive AMC charges at discount ed rate covering all part s of t he solut ionincluding labour, if any, for 5 years.

19. Short -list ing of Vendors.

The Bank will prepare a short-list of t echn ical ly quali f ying vendors an d t hecommercial offers of only these vendors will be opened. The Bank wil l int imate thedate and t im e of opening of Commercial Offers to the vendors whose Offer istechnically in line with the tender requirements.


10/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 10 of 31

20. Earnest Money Deposit (EMD).

An EMD in t he form of DD favor in g Canara Bank, DIT-Wing, and payable atBangalore for Rs. 5,00, 000/ - (Rupees Five Lakh on ly) is t o be enclosed wit h

Technical of fer. Offers made wi thout E.M.D. will be rejected.

B. Terms and Condi t ions.

1. Technical Inspection and Performance Evaluation.

The Bank reserves it s right to carry out technical inspect ion and performanceevaluation of Mobile Payment solut ion Offered by the short -listed vendors, as perthe discretion of the Bank at the cost of vendor/ Bank.

Bank reserves the right to select separate and independent vendor for mCommerceand mBanking transaction or single vendor for both the facil it ies.

2. Delivery & Penalt y.

Delivery should be wit hin SIX Weeks from the date of receipt of t he PO. The dateof acceptance of t he order wi ll be deemed as date of actual acceptance of the order,or three days from t he date of t he order if acceptance is made aft er three days,whichever is earlier. If the item is to be imported, the supplier has to arrange fornecessary import license on his own.

Time is the e ssence of the contract. The ent ire work up to the stage ofcommissioning of systems i.e commencement of processing, shall be completedwit hin Eigh t Weeks from t he 3rd day of acceptance of t he order f ailing w hichliquidated damage at t he rate of 1.00%(One percent ) of the cont ract amountper each complet ed week of delay or part t hereof of t he cont ract value beyond

the st ipu lat ed period w il l be levied. The Bank may deduct such damages fromany payment due to t he supplier. No object ion or dispute in this regard wil l beentertained.

Where more than one it em is ordered to the location, the delivery should be

deemed to be completed only after all the items are delivered to t hat locat ion. Insuch case, delivery date wil l be the date of delivery of t he last it em delivered to thatparticular location.

3. Pricing:

3.1) The prices shall be quot ed in Indian Rupees Only on CIF basis for delivery at

f inal dest inat ion, suitably and securely packed for transportat ion by air, sea,rail and/ or road including mul t iple handling in India and shall include allduties, and any ot her t erm inal charges in the country of manufactureand/or country of shipment, freight t ill the dest inat ion, insurance clearingetc. The above price shall also include charges towards installat ion, test ingand commissioning. Kindly not e t o quot e t he Mobi le Payment solut ionwit hout t he applicable Taxes in India like CST/ LST/ VAT/ Oct roi/ Ent ryTaxes/ Service Tax, which Bank wi ll pay in actuals.


11/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 11 of 31

3.2) The prices quot ed for supply o f equipment shall be deemed to haveincluded all dut ies, charges for labour, t ransport, insurance for transit ,shipment, packing, freight from the factory to the destination site,handling, clearing, installation, testing and commissioning charges,

workmen compensation and third party liabilit y etc till the work is finallyhanded over t o the Bank. Kindly note to quot e the Mobil e Payment

solution without the applicable Taxes in India likeCST/ LST/ VAT/ Oct roi / Ent ry Taxes/ Service Tax, wh ich Bank wil l pay inactuals.

3.3) The AMC prices shall be firm and binding wi thout any escalationwhatsoever for ent ire period of contract. However, Bank reserves it s right toreview t he AMC rates in future.

4. Payment Terms

Payment terms will be ;4.1First 60% on delivery of the Hardware/ software af t er signing the

contract.4.2Second 30% on installation, test ing and commissioning of the

equipment / system and completion of site acceptance test andsuccessful functioning for 30 days.

4.3Last 10% on completion of 2 months of successful f unctioning and onsubmission of Bank Guarantee of equal amount valid for 12 months.Please not e that Delivery Proof and Instal lat ion Reports should besubmitted in originals only while claiming payment in respect of ordersplaced.

While claiming the delivery payment the supplier has to submit t he follow ingdocuments in original.

i) Supplier's signed commercial Invoice.ii ) Supplier's certif icate that all components, parts, sub systems, consumable

for the successful installation, commissioning and test ing of the systemsincluding basic tool for t he day to day maintenance at site in good condit ion

and if any shortfall is noticed during installation, commissioning and test ingthey wi ll be supplied free of f urther cost to the bank

iii) Certificate of Insurance covering all the risks during transit, storage,installation,commissioning, test ing and handing over including t hird party liabilit ies

5. Securit y Deposit .

5.1The successful bidder should submit a Securi ty Deposit / Financial Guaranteefor 10 % value of t he contract wi thin fi ft een working days from the date ofreceipt of t he order or on acceptance of t he order whichever is earlier. If theSecurit y Deposit / Financial Guarantee is not submit ted wit hin t he st ipulatedperiod as above penalty at 1% per week or part thereof on the value of the orderwil l be collected for delayed period on submission of Security Deposit / FinancialGuarantee and w ill be recovered from the fi rst payment.


12/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 12 of 31

5.2Securit y Deposit should be submi t ted by way of DD drawn on Canara Bank /Bank Guarantee from any of the scheduled Bank from a branch functioning inIndia.

5.3Security deposit if submi t ted in t he form of Bank Guarantee, t he guaranteeperiod should not be less than the normal delivery t ime allowed by the bank

plus the period required by the vendor to submit proof of delivery. If delivery isnot completed / proof of delive ry not submit ted before the validity period of theguaranty the vendor should ensure that t he validi ty period of t he guaranty isextended further for reasonable period. If the bidder fails to extend theguaranty period Bank will have the right to invoke the guaranty wit hout givingfurt her notice.

5.4 The security deposit / bank guarantee w il l be returned to t he vendor oncompletion of delivery of all it ems.

6. Presentat ion by the Bidders:

The technically qualif ied vendor shall give a presentat ion on t heir solut ion to theBank, if requested.

7. Delivery, Installati on and Commissioning.

The supply, installat ion, test ing and commissioning shall be completed wi thin6 Weeks from t he date of acceptance of t he order.

The Installati on wi ll be deemed as incomplete if any component of t he MobilePayment solut ion is not delivered or is delivered but not install ed and / or notoperational or not acceptable to the Bank aft er acceptance test ing / examination.In such an event , the supply and installat ion wil l be termed as incomplete and

system(s) wil l not be accepted and the warranty period wil l not commence.

If the Vendor fails to deliver and / or install t he system /equipment ordered withinthe st ipulated time schedule or by the date extended by the Bank, the same shallbe treated as a breach of contract. In such case, clause (6.3) related to securit y

deposit wi ll be applicable and t he Bank may invoke the Bank Guarantee withoutany not ice to the vendor. In the event of t he Bank agreeing to extend the date ofdelivery at the request of t he Vendor, it is a condit ion precedent t hat the validit y ofBank Guarantee shall be extended by furt her period as required by the Bank beforethe expiry of the original Bank Guarantee. Failure to do so wil l be treated as breachof contract.

The supplier has to arrange for all insurance at h is cost to cover all kinds of risksfrom the time the equipment leaves the manufacturing facili ty / supplier's sit e til lhanding over t he system which shall also cover storage, erection, test ing andcommissioning, workmen compensation policy for the employees of the supplier atsite and third party liability at the erection site.

At t he discretion of the Bank, there wil l be an acceptance test conducted by theBanks off icials and / or it s nominated consult ants aft er installation. In case ofserious discrepancy is not iced, the Bank may reject the entire solut ion.


13/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 13 of 31

Import / Export licence, if any required shall be arranged by the supplier only at hisown cost. Failure to obtain required licence from the competent authorit y wil l notbe considered as Force majeure.

The Bank wil l not arrange for any Road Permit / Sales Tax clearance for delivery and

the Vendor is required to make the arrangements on his own. However, the Bankwill provide lett ers / cert if icate / authorit y to the Vendor, if required.

Commissioning of t he system / equipment w il l be deemed as complete only whenthe same is accepted by the Bank in accordance wit h the Terms & Condit ions ofthis Tender.

8. Liquidated Damages.

If t he Vendor fails in delivery, installat ion, test ing and commissioning of t he MobilePayment solut ion as per the terms of t his Tender, the Bank shall be ent it led tocharge penalt y / l iquidated damages @ 1.00% of t he item value per week or part

thereof.

9. Order Cancellat ion

The Bank reserves its right to cancel the Purchase Order at any t ime by assigningappropriate reasons in the event of one or more of the following condit ions:

1. Delay in delivery beyond the specif ied period for delivery.2. Serious discrepancy noticed during t he pre-dispatch inspect ion.3. Serious discrepancies noted in the items delivered.4. Breaches in the terms and condit ions of t he Order.

In addit ion t o the cancellat ion of purchase order, the Bank reserves the right toforeclose t he Security Deposit given by the supplier against the order toappropriate the damages.

10. Software, drivers and Manuals.

The supplier shall supply necessary drawings and documents to the Bank wi thoutany addit ional cost. The drawings and documents shall be in English.

The drawing and documents to be furnished shall include the following:

i) All general arrangement and installat ion drawings inclusive of installat ioninstruction.

ii) Complete assembly drawings.iii) Operation and maintenance instruction manual and descriptive literature

wherever applicable shall also be supplied along with the equipment .iv) User manual etc for the applicat ion soft ware along with media kit .v) Technical details on m-Commerce facility and connectivity

diagram/ archit ecture.


14/31


15/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 15 of 31

sub-systems.

3 The Vendor has to update the software as per the guidelines issuedby the regulat or (RBI) from t ime to time. The vendor should notcharge any such upgradation in the software/solut ion.

The supplier shall guarantee a system upt ime of not less than 99.5% duringthe warranty and AMC, if contracted, calculated on monthly basis:

The bidder shal l guarant ee an uptime of 99.5 % for M obile Paymentsolut ion, during the period of the Contract an d al so during AMC, ifcont racted, which shall be calculated on monthly basis. The "Uptime" is, forcalculat ion purposes, equals to the Total contracted hours in a mont h lessDownt ime. The "Downt ime" is the t ime between t he Time of Failure andTime of Restoration wit h in t he contracted hours. "Failure" is the condit ion that renders a customer unable to perform any of the defined functions onthe Mobile Payment solut ion. "Restoration" is the condit ion when theselected bidder demonstrates that the Mobile Payment solution is in

working order and the Bank acknowledges the same.

The Downt ime calculated shall not consider any failure due to bank, thi rdpart y and Force Majeure.

The percentage upt ime is calculated on mont hly basis as follows:(Total cont racted hours in a month downt ime hours wi thin contractedhours)

---------------------------------------------------------------* 100Total contracted hours in a month

If t he bidder fails to guarantee the required upt ime, the Bank shall, for everyhalf percent or part thereof decrease in guaranteed mont hly upt ime forMobile Payment solut ion, extend the whole Warranty/AMC period by twodays. One day is equal t o 24 hours.

If t he uptime is below 98%, the Bank shall also in addit ion t o the abovededuct a penalty from the warranty payment or AMC payment, ifcont racted, @ 1% of t he total cost of Mobile payment solut ion duringwarranty and cost of AMC during AMC for every half percent or part thereofredu ct ion in the uptime. However, if upt ime is less than 95%, the Bank shalllevy penalty and extension of period as above and shall have full right to

terminate the cont ract under t his RFP or AMC, if cont racted. The right of

terminat ion shall be in addition to the above extension period and penalty.

The Bank shall have the option to terminate the service contract any time duringthe contract period by giving a writ ten notice of 3 months, without assigning anyreason therefore. However, t he contractor shal l commit himself t o t he servicecont ract for a minimum period of 6 years, unless the service contract is terminatedby the Bank and wil l have no right to terminate the contract within t his period.

AMC Payment shall be made quart erly in arrears.


16/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 16 of 31

13. Local Suppor t .

The vendor should be capable of meeting the service & support standards as

specif ied in this tender. Service support should be available on all days includingSunday in case of need by the Bank at no ext ra cost.

14. ONSITE SUPPORT:

The onsit e support charges (as stated in sl.no in commercial bid) wi ll be payable onquarterly basis, on t he compl et ion of t he quarterly period pertaining to therespect ive payment , subject to the support personnel at tending the off ice. Therates shall be valid for a period of three years. Thereafter the onsite support will bedecided on mutually agreeable terms.

15. ESCROW :

Bank shall be the sole owner of the source code developed for Mobile payment

solution. Bidder shall have ESCROW arrangements and they shall pro vide details onESCROW arrangements for the Bank.

16. Indemnity.

The vendor shall indemni fy, prot ect and save the Bank against al l claims, losses,costs, damages, expenses, act ion suits and ot her proceedings, result ing frominf ringement of any law pertaining t o patent , trademarks, copyrights etc. or suchother statut ory infringements in respect of Mobile Payment solut ion supplied bythem.

17. Publicit y.

Any publicit y by the vendor in which the name of the Bank is to be used wil l bedone only wit h the explicit wri t ten permission of t he Bank.

18. Guarantees.

The vendor should guarantee that the Mobile Payment solut ion delivered to theBank are brand new, including all components. In the case of soft ware, the vendorshould guarantee that the soft ware suppl ied to the Bank is licensed and legallyobtained. All hardware and soft ware must be supplied wit h their original andcomplete print ed documentation.

19. Training.

The suppl ier shall associate the Bank's staff during the installat ion, commissioningand test ing of the system/ s. The Cont ractor shall also train Bank's staff in t heproper operation and trouble identi fying and t roubleshooting for a period of notless than 4 w orking days. The training shall include apart f rom operations of thesystem, trouble shooting and rout ine maintenance.


17/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 17 of 31

20. Negligence.

In connect ion w ith t he work or contravenes the provisions of General Terms If theContractor neglects to execute the work w it h due di li gence or expedit ion or

refuses or neglects to comply with any reasonable order given to him in w rit ing bythe Bank and Condit ions, the Bank may give not ice in wr it ing t o the Contractorcalling upon him to make good the failure, neglect or cont ravention complainedof, w it hin such t imes as may be deemed reasonable and in default of the saidnot ice, the Bank shall have the right to cancel the Contract holding the Contractorliable for t he damages that the Bank may sustain in t his behalf . Thereaft er, the

Bank may make good the failure at the risk and cost of the Contractor.

21. Responsibi li t y for completeness.

Any suppl ies and services which might not have been specifi cally ment ioned inthis t ender but are necessary for the design, engineering, manufacture, supply,installation, testing, commissioning, performance or completeness of the order,

shall be provided / made available as per the t im e schedule for smooth andefficient operation and maintenance of t he system under Indian condit ion.

The Bidder shall be responsible for any discrepancies, errors and omissions in t hedrawings or other information submit ted by him irrespect ive of whether thesehave been approved, reviewed or otherw ise accepted by the bank or not . TheBidder shall t ake all correct ive measures arising out of discrepancies, error andomission in drawings and other informat ion as mentioned above within t he timeschedule and without extra cost t o the bank.

22. Force Majeure.

The vendor shall not be liable for default or non -performance of the obligationsunder t he cont ract , if such default or non -performance of the obligat ions underthis contract is caused by any reason or circumstances or occurrences beyond thecontrol of the vendor, i.e. Force Majeure.

For t he purpose of t his clause, Force Majeure shall mean an event beyond t he

cont rol of t he vendor, due to or as a resul t of or caused by acts of God, wars,insurrect ions, riot s, earth quake and fi re, events not f oreseeable but does notinclude any fault or negligence or carelessness on the part of the vendor, resu lt ingin such a sit uation.In the event of any such int ervening Force Majeure, the Vendor shall not if y the

Bank in writ ing of such circumstances and the cause thereof immediately withinfive calendar days. Unless otherwise directed by t he Bank, t he Vendor shallcont inue to perform / render / discharge other obligat ions as far as t hey canreasonably be at tended / fulf il led and shall seek all reasonable alt ernative meansfor performance affected by the Event of Force Majeure.In such a case, the t ime for performance shall be extended by a period (s) not lessthan the duration of such delay. If t he duration of delay continues beyond a periodof t hree months, the Bank and the Vendor shall hold consult ations with each other


18/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 18 of 31

in an endeavor to find a solut ion to the problem. Not wi thstanding above, thedecision of the Bank shall be final and binding on the Vendor.

23. Resolut ion of Disputes.

All disputes and dif ferences of any kind whatsoever, arising out of or in connect ion

wit h this Of fer or in t he discharge of any obli gation arising under this Offer(whether during the course of execut ion of t he order or aft er completi on andwhether beyond or after termination, abandonment or breach of the Agreement )shall be resolved amicably. In case of failure to resolve the disputes and dif ferencesamicably the matt er may be referred to a sole arbitrat or mut ually agreed uponafter issue of at least 30 days notice in wri t ing to the other party clearly sett ing outtheir in the specif ic disputes. In the event of absence of consensus about the singlearbitrator, the dispute may be referred to joint arbitrators; one to be nominated byeach part y and the said arbit rators shall appoint a presiding arbitrator. Theprovisions of t he Indian Arbit rat ion and Conciliation Act , 1996, shall govern t hearbitration.

In case the Proposal is not received as required above on or before the said date andt ime, we shall presume that you are not int erested in supply of t he item/s now anddecision wil l be taken by us accordingly.

At any point of t ime, Bank's decision wi ll be final and binding on the Bidders.

Yours faithfully,

V KRISHNANDEPUTY GENERAL MANAGER


19/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 19 of 31

ANNEXURE - A - Covering letter f ormat

Offer Reference No: Dat e:

To

The Deputy General Manager,Canara BankDelivery Channel Group,

Department Of Informat ion and Technology,Naveen Complex, 14 M G Road,Bangalore560 001.

Karnataka

Dear Sir,

Tender Ref: ____ / _____ DT: ______________.

Having examined the tender document including all Annexure the receipt ofwhich is hereby duly acknowledged, we, t he undersigned, offer to supply,deliver and commission _______________ in conformit y wit h the said tenderin accordance with the Schedule of Prices indicated in t he commercial of fer andmade part of t his offer.

If our of fer is accepted, we undertake to complete delivery, installat ion andcommissioning of all the equipment/ solut ion as specif ied in the Offerdocument w ithin 6(Six) m ont hs calculated from the date of receipt of yourNotif icat ion of Award / Order.

We agree to abide by this offer til l 6 mont hs from the date of opening of t he offerby the Bank and our offer shall remain binding upon us and may be accepted bythe Bank any time before the expirat ion of that period.

We accept all t he Instructions and Terms and Condit ions of t he subject RFP.

We understand that the Bank is not bound to accept the lowest or any offer t heBank may receive without assigning any reason whatsoever.

Dated this _________day of __________2009

Signature. ____________________________

Name of t he company with seal.


20/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 20 of 31

ANNEXURE - B Authorizat ion let ter format

THE DEPUTY GENERAL MANAGER DT. __________CANARA BANK, DELIVERY CHANNEL GROUP

DEPARTMENT OF INFORMATION TECHNOLOGYNAVEEN COMPLEX, 14 MG ROADBANGALORE - 560 001

Dear Sir,

SUB: Authorizat ion Lett er for att ending the Bid Opening

REF: YOUR RFP NO: - _________________ Dt ________________.

This has reference to your above RFP for supply and Installation of___________________. Mr. Mi ss/ Mrs.

________________________________________ hereby authorized to at tend thebid opening of t he above RFP _____________ DT: _____________ on_____________on behalf of our organization.

The specimen signature is att ested below:

_________________________________Specimen Signature Of Representative

__________________________________ __________________________Signature of Authorizing Authorit y Signature of Attesting Authority

_________________________________Name of Authorizing Authorit y


21/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 21 of 31

ANNEXURE -C- Manuf acturers Aut horizat ion Form (MOF)

No._____________________. dated._________________.

ToThe Deputy General Manager,Canara Bank,Delivery Channel Group,Department Of Informat ion and Technology,Naveen Complex, 14 M G Road,Bangalore560 001.Karnataka

Dear Sir,

Tender Reference No.______________________

We _________________________who are established and reputedmanufacturers of ____________________________having factories at_________and __________Do hereby authorize M/ s_________________(Name and address of theAgent/ Dealer) to off er their quotation, negot iate and conclude the contract wi thyou against t he above invitat ion for tender offer.

We hereby extend our full guarantee and warranty as per terms and condit ions of

the tender and the cont ract for the equipment and services offered against t hisinvitation for tender offer by the above firm.

Yours fait hfully(Name)for and on behalfM/ s __________________

(Name of Manufacturers)

Note: This let ter of authorit y should be on the let terhead of t he manufacturing

concern and should be signed by a competent person of the manufacturer.


22/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 22 of 31

ANNEXURE - D - Bil l of Material and Price Schedule.

A) BILL OF MATERIAL FOR HOSTING THE SOLUTION AT BANK'S SITE

Sl.No.

Particulars Amountin Rs.

1. Details of Hardware conf igurat ion and cost . Including t heimplementation cost, customization, Logo and look andfeel, registration and activation process, second factorauthentication.

Hardware sizing: ( please refer the note below)

2. AMC for Hardware in percentages (after one year warranty)a. First yearb. Second yearc. Third yeard. Fourth yeare. Fif th year

3. Details of application soft ware with cost.Application shall support m-banking & m-commercetransactions including the implementation cost,customizat ion, Logo and look and feel, registrat ion andact ivation process, 2nd factor authentication.Please refer Annexure E for t ransaction/ interfaces to besupported.

Application shall include any downloadable software to

mobile instruments. Application shall also includeinterfaces to Base24 switch, iFlex CBS solut ion, Polaris creditcard Host, NEFT/ RTGS and Interface to vendor 's system form-commerce transact ions with t he merchants/ aggregatorswith whom vendor has arrangement .

Settlement, Reconciliation and complaint redressalmechanism shall be part of the solut ion provided.

4. AMC for applicat ion soft ware percent ages (aft er one yearwarranty)

a. First yearb. Second yearc. Third yeard. Fourth yeare. Fif th year


23/31


24/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 24 of 31

Notes:

1. The charges to be quoted exclusive of t axes. Applicable taxes shall be paidby the Bank at actuals as per the invoice.

2. Minimum Contract period wil l be 6 years (one year warrant y and 5 yearsAMC).

3. Complete Hardware configuration shall be g i ven for the t otal solutionincluding number of servers etc. HW shall be scalable.

4. To size the hardware 25,000 t ransactions per day wi th peak hour load of10,000 transactions shall be taken int o account . The number of SMS alert tobe considered as 2 Lakhs PA.

5. For arriving at L1 all l ine items under A wil l be considered. For m-commercetransact ions H1 under B wil l be considered. However,Bank reserves it s right t oconsider L1 for m-Banking and H1 under B for m -Commerce separately.

6. Wit h respect to SMS transactions (Sl. No. 7), the slab wil l be determined andannounced before opening the commercial bid. Similarly, Bank reserves itsright t o consider optional items t o arri ve at L1 and t he same w il l be

announced before opening commercial Bid.7. Any other cost with regard to the solut ion offered shall be factored in any of

the line items given above.8. Base24 Swit ch, iFlex solut ion and Polaris credit card host supports ISO 8583

message formats and t he same will be exchanged with the selected vendor.9. Vendor shall quot e network router/ swi tch of Cisco make only and modems of

either RAD or Atrie.10.Bank reserves the right to avail the services of existing SMS aggregator. integration

charges, if any shall be borne by the Bank.11.Standard MIS reports & exceptional reports shall be provided as per Bank's

requirement.


25/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 25 of 31

Table H1 (Technical Version) AMC Charges

We conf irm that we have quoted for 5 years post warranty AMC rates (as per termsand condit ions of the tender), giving the rates/ price in our Commercial Offer.

Date:Place: Signature

(name)on behalf of

_________________(Name of the vendor)

Details of the Price of Items not covered under AMC

Sl No Details of the items Price of the it ems exclusive of Tax.

Details of the present day cost of system modif icat ion and upgradation of softwarefor any new design/ denominat ion banknote that may be int roduced in future. The

modifications / upgradation shall be based on a set of solut ion -readable generic /special securi ty features as may be specif ied by the bank.


26/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 26 of 31

Annexure E: Technical Specif icat ions.

1. Mobile Banking Solut ion Specif ication & Scope of Work

Current ly Bank is extending limi ted Mobile banking services to it s customers and

intends to ext end a ful l-fledged Mobile Banking (m-Banki ng and m-Commerce)Services to it s customers. To fulf il l t he requirement , Bank is looking for a suitable

soft ware solut ion which is robust, scalable, and readily deployable with a minimum

customization and contains all the securit y features that are needed to protect the

confidentialit y, availabilit y, integrity of the information and non-repudiat ion of the

transact ions carried out through Mobile Banking Solut ion.

Bank has implemented iFlex Core Banking Solut ion (CBS) in 1,049 branches and has

in-house developed IBBS TBA solut ion in 1,654 branches to meet it s customer

requirement for anytime, anywhere banking.

Similarly, Bank has already implemented Payment Solutions such as RTGS, NEFT,

and has enabled o ther delivery channels such as Internet Banking, ATM and

Anywhere Banking to it s customers.

Mobile Banking Solution (Solution) Specification and Scope of work is as under:

2.Compliance to RBI Technology Requirement s:

The solut ion offered should comply with all the Operative Guidelines for Mobile

Banking Transactions in India issued by RBI vide circular no.

DPSS.CO.No.619/ 02.23.02/ 2008-09 dated October 08, 2008. The solut ion

should also comply wit h any further guidelines and mandat es issued by RBI for

Mobile Banking Transact ions. Any modificat ion required in the soft ware

supplied by the successful bidder to ensure such compliance shall be carried out

by the successful bidder as per the mut ually agreed terms.

3) HARDWARE & SYSTEM SOFTWARE:

Bank is looking for a total solut ion, which includes relevant hardware (Seve rs,

HSM and associated peripherals like print ers, pin mailers, etc, system software)

and the soft ware solut ion for port ing i ts Mobile Banking Solut ion. Bidder shall

quote for hardware of minimum configuration based on the follow ing information.

However, vendor shall quote for higher configuration based on application

requirement.

3.1 25,000 transactions per day with a minimum 10,000 transact ion during peakhour (6.00 PM to 9.00 PM)


27/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 27 of 31

3.2 Intel processor3.3 Moni tor for each server.

3.4 Server shall be of reputed mult i nat ional brands/ make which shall include OS,licence, RDBMS cost, customization cost et c. Required number of

servers to take care applicat ion, Web appl icat ion and database shall bequoted.

3.5 Minimum 4 CPU scalable to 8 CPU3.6 32 GB memory scalable t o 64 GB3.7Tape back up for storage and backup.3.8 PIN mailer printer of 600 CPS capacity3.9 Racal HSM for PIN Management.3.10 Printers for pin mailers. (Should be capable of print ing at least 600 CPS)3.11 The hardware recommended/quoted shall cater to the need of test

environment by duly part it ioning the same.

4). Appl icat ion shall support banking & m-commerce t ransact ions including theimplement ation cost, customizat ion, Logo and look and feel, registrat ion andactivation process, 2nd factor authent ication.

Application shall include any downloadable software to mobile instruments.Applicat ion shall also include interfaces to Bank's Base24 swit ch, iFlex CBS solution,Polaris c redit card Host, NEFT/ RTGS and Int erface to vendor's system for m-commerce t ransact ions wit h the merchants/ aggregators wit h whom vendor hasarrangement.

5) Transactions to be supported:

5.1 Banking transactions:a. Balance enquiryb. Viewing of last 5 transactionsc. Cheque book requestd. Statement requeste. Stop Payment requestf. Fund transfer int er-Bank and int ra-Bank (self and third party).g. Credit Cards balance enquiry, bill status, bill payment, last/ present bi llh. SMS alertsi. PIN change

5.2 M -Commerce t ransact ions:a. Utilit y bill paymentsb. Ticket booking Air, Train, Bus, Movie etcc. Purchase of goods/servicesd. Mobi le Top-upe. Insurance payment

6) INTERFACE:

Bank has implemented iFlex Core Banking Solut ion (CBS) in 1,049 branches and

has in -house developed IBBS TBA solut ion in 1,654 branches t o meet i t s

customer requirement and also has Base24 ATM Swit ch solut ion connecting to


28/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 28 of 31

NFS/ SBI/ VISA/Master and to above branch software. The bidder shall develop

interface to the following to implement the Mobile Banking Solut ion.

a) Banks iFlex CBS software.b) Internet Bankingc) IBBS TBA softwared) Base24 ATM Switche) Polaris Credit Card Host

Bank wil l provide the functional specif icat ions and message f ormat of the

above solut ions to the selected bidder and wi ll coordinat e wit h the selected

bidder for rolling out the interface.

6.1 Provide complete technical specification of i tems for which the bidder has

quoted in the commercial bid. Such technical specif ication should beatt ached as part of technical bid.

6.2 Bidder shall ensure to supply all t he software of the advanced/ latest

versions available in the market.

6.3 Bidder shall ensure that all t he hardware equipments delivered are of the

advanced/ latest technology available in t he market.

7) CUSTOMISATION:

7.1 It is the sole responsibil it y of t he Bidder to customise the solut ion as warranted

during Implementation without any addit ional cost t o the Bank.

7.2 All t he customization as requested by the Bank shall be completed before

installat ion of t he solution.

8. CHANGE MANAGEMENT PROCEDURE:

8.1Any change management act ivit ies required to be carried out by the Bidder inthe Solut ion, either on the request of t he Bank or to comply with any regulatoryauthorit ies, can be released to only af ter obtaining prior approval f rom t he

Banks authorit ies.

8.2Such change management activit ies shall be init ially released in the testenvironment and only on completing of User Acceptance Test ing by the Banks

team t he same shall be released to the product ion after obt ain ing prior

approval f rom t he Bank.


29/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 29 of 31

9) Risk Mi t igat ion Measures:

The solut ion should support conf iguring various limi ts such as, per day transaction

limit , monthly transact ion limit , and t ransact ion velocity limi t per customer, fraudchecks, AML Checks etc. Such sett ings should be modifiable as and when there are

changes in t he policies.

10) REGISTRATION:

The solut ion shall support Registrat ion process as prescribed by RBI in t heir

circular and also support Regist rat ion t hrough various modes such as Manual,

WAP, SMS, Internet etc.

11)RECONCILIATION/ SETTLEMENT AND MIS REPORTS:

Solut ion shall have comprehensive sett lement / reconciliation and complaint

redressal mechanism. The Bidder shall provide complete technical detai ls and

proforma of t he MIS reports.


30/31

RFP 1/ 2009 DT.16/ 03/ 2009.

Page 30 of 31

Annexure F

PROFORMA OF BANK GUARANTEE FOR ADVANCE WARRANTY PAYMENT

(To be submit ted on Non-Judicial stamp paper of appropriate value Purchased

in t he name of the issuing Bank)

To: Name and Address of the PURCHASER

WHEREAS

(Name and address of t he selected bidder) (hereinaf ter referred t o as our

consti tuent which expression includes it s successors and assigns) entered into

an agreement dated __________ wi th you for supply, t ransportation, t ransit

insurance, local delivery, storage and installat ion insurance up to Acceptance

by the bank, cabling, installat ion, commissioning and integration, Acceptance

test ing and also includes documentation, warranty, annual maintenance, if

contracted, and t raining of your personnel related t o implementation o f

Mobi le Banking solut ion (hereinafter referred to as the said agreement).

In terms of Clause no.____ of t he said agreement, our const it uent is required

to furnish a Bank Guarantee to secure our const it uents undertaking t o comply

with the contractual obligations in relation to warranty for a sum of

Rs._______ (Rupees ______________Only) being 10% of the total

considerat ion so as to enable you to release the equivalent amount to our

const it uent being 10% of t he total consideration payable after the expiry of the

warranty period of one year that is ___________ from the date of acceptance

of t he project i.e. ___________.

NOW THIS LETTER OF GUARANTEE WITNESSETH:

That i n consideration of your agreeing at t he request of our const it uent t o

release a sum of Rs.________ (Rupees __________ Only) being 10% of the

total considerat ion -amount to our const it uent, we (Name of the issuing bank),

do hereby agree and undertake that in t he event of our const ituent committ ing

breach of any of the undertakings or commit t ing defaul t in f ul f il li ng any

obligat ions arising out of t he said agreement , we (Name of t he issuing bank)

shall on demand pay you without any demur Rs ________ (Rupees

____________ Only).

We further agree that,


31/31

RFP 1/ 2009 DT.16/ 03/ 2009.

We will make the payment of t he said amount pursuant t o the demand ma de

by you, notwit hstanding any objections or dispute that may exist or arise

between you and our const it uent or any other person.

Your demand on us shall be deemed as the f inal proof of breach of anyundertaking o r default of the contractual obligation on the part of our

constituent.

This guarantee shall be irrevocable and shall not be discharged except by

payment or by absence of demand by you on or before __________.

Our liabili ty under t his guarantee shall be restricted to Rs._________ (Rupees

_____________ Only).

Our liabili ty under this guarantee shall cease to exist unless a demand is madeby you on or before

We furt her agree that, exercise of any of your right against our const it uent to

enforce or forbear to enforce or any other indulgence or facilit y extended to our

const it uent would not release our liabil it y under this guarantee, and that your

right against us shall remain in full force and effect , notw ithstanding any

arrangement that may be entered into between you and our constit uent.

Notwithstanding anything-contained hereinabove, our liability under this

guarantee is rest ricted to Rs._________ (Rupees _________ Only) and wil l

remain in force up to __________. Unless a demand or claim is lodged wit h usat Bangalore in writ ing on or before ____________ (three months aft er validit y

date), all your rights under the said Guarantee shall be forfeited and we shall be

discharged from all liabili t ies hereunder whether or not t his document shall

have been returned to us.

Dated this ________________ day of ___________________ 2009 .

For and on behalf of

_____________________

BRANCH MANAGER

SEAL

ADDRESS

PLACE

Documents

Canara Bank- Mobile Payment Solution RFP