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CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
Morale and Welfare
Presentation to the RCAF Logistics Conference
Commodore Mark B. Watson14 November 2012
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
CFPFSS
=
MORALE AND WELFARE
2
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Agenda
• Introduction• NPP Governance and DGPFSS organization• Vision, priorities, and strategy• Programs, services, and activities• Initiatives
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
NPP Governance
• Full Governance assigned to CDS;• Authorities Delegated to DGPFSS as
Managing Director of NPP;• NPP Board serves as an advisory board:
– Provides stakeholder input to CDS;– Strategic plans, policies and direction;– NPP investments;– Approval of audited financial statements;
• NPP Board and AFC engagement is key - NPP is a “Chain of Command” Responsibility;
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
MilitaryFamily Services
Program
Quality of Life
(DQoL)
Pers Fin Svcs(Pres SISIP
Financial Services)
Organizational View
Retail Svcs(Pres CANEX/
NATEX)
Casualty SupportManagement
(DCSM)
ChiefMilitary
Personnel
NPP Fin (CFO)
NPF HR (VP HR)
NPP IM/IT(CIO)
Non-Public
Public
Staff of NPF
CEONPF
Chief of theDefence Staff
ManagingDirector
NPPDGPFSS
s)
Pers Support Prog(C PSP)
ASD (delivery by NPP )
Coordination
M&W
in
& Family Services
5
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
The Defence Team
5,600 NPFPublic Servants
28,000
65,000 Reg Force25,000 Res Force
CFPFSS:5,600* NPF 253 CF 153 PS(* 40% CF affiliation)
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Scale of Operations
Total $713M (19.5% Public / 80.5 % Non-Public)
Public Funds
SISIP FinancialServices ($280M)
CANEX Retail($52M)
Messes ($24M)
Base / Wing / Reserve UnitFunds ($77M)
C108 ($25M)C109 ($88M)
Central Fund($124M)
Assistance FundCFPAF ($17M)
DCSM ($26M)
NPP Net Worth / Publicly Funded Expenditures FY2011-12
}
CANEX 2011-12Revenues: $135M
SISIP FS 2011-12Revenues: $77M
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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Canadian Forces Central Fund
• Sources– Investment revenue – CFCF loan interest– Proceed from Base closures– Fees– Donations
• Distributions– CFCF loans– Capital Projects– CBA interest payments– Subsidies to HR, Accounting and IM/IT service delivery– Grants to Base/Wing Funds– Any other purpose approved by CDS
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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Canadian Forces Central Fund
4,8241,126
696
1,042
CFCF REVENUEFY 31 Mar 2012
Investment Loan Interest Mission Closure Fees
3,288
996
2,124
5,992
CFCF EXPENDITURESFY 31 Mar 2012
CBA Int. Dist. CFCF Mgmgt Programs Support Svcs
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:
One Community, One Million Strong
My Vision
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
• Our community services approach is still rooted in the CF – base structure of the 1950s
– NPP was central to the success of the CF communities of the 1950s and will need to be central to any future successful CF community model
– Underutilized today; capacity to be powerful enabler
• A Key Assumption
– Former CF members want to belong – want to maintain their CF affiliation
• Building on this desire will strengthen the CF community
• A key element of the US model is that retired personnel remain vital to and are valued by the military community
One Community – One Million Strong
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
• Empowerment– Increased local authority/delegations;– Increased consultation with B/W Comds; and– Greater autonomy over local, (legal) morale & welfare
initiatives.
• Branding– NPP Education, Training, and Certification Courses to improve
governance and knowledge throughout the Chain of Command;– More holistic and coherent marketing and congruent
communication strategy to increase CF-wide awareness of the breadth of available programs and services; and
– Name and Logo change and better connection to military life and heritage within Staff of the Non-Public Funds Canadian Forces
Priorities
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
• Synergy– Organizational review; – Continued development and integration of DMFS, DQOL and
Dependent Education Management; and– Leverage technology for greater effect, cost benefit and
immediacy of impact.
Priorities
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CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
Programs and services
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
About CFPFSS Video
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
PSP
Operations at Bases/Wings• 36 PSP Managers • 4,200+ Full time PSP staff
Deployment Support• 12 years (2000-2012)• 1,600 PSP MW staff deployed • 32 Rotations served in Bosnia, Afghanistan, Haiti,
Ships
Messes• 100 Regular Force
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
PSP
Sports• 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors• 14 CF CISM teams • 210 Individual CISM athletes• 115 CF athletic trainers
Recreation• 400,000 Annual registrations in recreation programs • 42,000 Recreation memberships• 700 Different types of recreation programs• 325 DND facilities used• 100 Special events - 60,000 in attendance• 33 Community gateway web sites - 20,000 hits monthly• 17 CF Newspapers - 80,000 circulation• 14 CF Golf Clubs
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
SISIP FINANCIAL SERVICES
Results 2011
141,042 lives insured under Term Life insurance plan
with $27.8B in coverage; and
$38.5M paid to beneficiaries
100,850 CF personnel protected Long Term Disability
$71.2M in support paid under the Vocational Rehabilitation Program
6,805 Financial Planning clients with $187.4M invested
3,845 CFGroupRSPclients with $128M invested
6,498 CF members educated on personal financial money management
9,090 financial counselling appointments held
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
SISIP FINANCIAL SERVICES
Highlights 2012
72 Vocational Rehabilitation Program briefings held for 2,643 participants
17,579 participants attended 209 Canadian Forces Severance Pay briefings
2011 Contributions - $3,192,500
$2,720,650 > Morale and Welfare
$362,350 > Other NPP activities
$100,000 > Volunteers Recognition Program
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANEX/NATEX
Unit of the Canadian Forces with the Mission:
• Ensure the availability of competitively priced goods and services to satisfy customers and generate revenue.
Programs:
• The Personal Insurance
• Home Heating Oil Rebate Program
• No Interest Credit Plan
• Club XTra Loyalty Program
National Partnerships
• Tim Horton’s
• Aramark (food service)
• Subway
• OK Tire
• Best Vendors (vending)
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANEX/NATEX
CANEX/NATEX Outlets: 46
CANEX Concessions: 183
CANEX/NATEX Employees: 750
Annual Average Transactions: 4.4 Million
Sales and Contributions
• Annual Average Sales CANEX/NATEX: $135M to $150M
• Annual Average Morale & Welfare Contributions CANEX/NATEX: $4M
Online offering
• WYN (what you need): Primarily for deployed Members
• Support our Troops (SOT): Clothing and Accessories
• Jewellery (Bellecour)
• Flowers (Pinkerton)
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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Military Family Services
Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service.
Military Family Support •3 access points: - 43 Military Family Resource Centres (MFRCs) - Family Information Line, 1-800-866-4546 - www.familyforce.ca
•MFSP policy development, resilience and engagement
Dependent Education
•Compensation and benefit programs for families
•DND Dependent Schools Overseas Education Programs
•Departmental Foreign Service Education and Military Education
Allowances/Entitlements
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
DCSM / JPSU
Policy drafting
and validation
Soldier On
Joint Speakers’
Bureau
Injured Soldier Network
OSISS
PEER SUPPORT
HOPE
Client Services
Liaison with
Service Partners
ADMINISTRATIVE SUPPORT
Return to Work
CF Transition Program
Transition for ill and
injured
TRANSITION
National Military
Cemetery
AND MORE …
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Posted
Supported(not posted)
Personnel Currently being Tracked by JPSU
3
Posted to JPSU 1,710
Supported by JPSU (but not posted)
3,032
Total 4,742
DCSM / JPSU
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Support Our Troops Video
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Internal Charitable Funds
• Support Our Troops Fund is umbrella for:– Military Families Fund – linked to conditions of service
• $4M dispersed to >1,000 members/families
– Soldier On Fund – contributes to a healthy, active lifestyle• $1.1M dispersed to 350 members/families and a wide range of programs
funded
– Hospital Comforts Fund - basic amenities for hospitalized members• $85K dispersed annually to >300 members
– Op Santa Claus - gift for every CF member deployed over holidays• Gifts delivered to 1,600 deployed members
• Canadian Forces Personnel Assistance Fund: – Minor Disbursement Program - $36K to 230 members – Education Assistance Loan Program - $2.2M to 570 members – Self Improvement Loan Program - $9M to 2,750 members – Financial Distress Program - $900K to 150 members
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CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
Support Divisions
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
EMPLOYEE DEMOGRAPHICS 2012
• Gender of Employees
62.5% Females / 37.5% Males
• Multigenerational Workplace–Average Age : 38 years–Employees under 18 : 5.6%–Youngest Employee: 12 years (Camelot)–Employees over 66: 2.2%–Oldest Employee: 82 years (Golf
course)
• Employee Retention- Average Years of Service: 6 years- Longest Serving employee: 40 years
Category
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
COMPLEXITIES
• Unionized Employees: 27.1%
• Dynamic Military Affiliation: 40%Serving, Retired, Family
• Diverse Range of Occupations Financial Planner ↔ Barn Supervisor Clerk/Cashier ↔ Meat Wrapper
• Distributed >70 locations in Canada, US, Europe, Deployed Operations
• T4 /Relevé Generated in 2011: 8,289 T4s: 7,134 / Relevé 1: 1,155
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Non-Public Property (NPP)Information Management/Information Technology
IS Division Mission
To support CFPFSS HQ, B/W Comds, CANEX, SISIP FS, PSP and MFS/DQOL in their role of enhancing the morale and welfare of the military community through the planning, provision, control and maintenance of cost-effective NPP IM/IT services & solutions.
NPP IM/IT
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
NPP IM/IT – Morale and Welfare Support-Focused
42 CANEX Outlets 100+ PSP Messes 19 SISIP FS Offices
NPP IM/IT
Community Centres/Gyms
MFRCs, Golf Courses & Others
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
IM/IT CONTRACTING
• IAW CDS Delegation of Authority, IS Division approval is required for all NPP IM/IT acquisitions (IM/IT items include all HW, SW, IM/IT Services and Personnel)
Integrity of networkEfficiency and economy of supportBest value
• No local authority to establish ‘rogue’ networks or applications
Every equipment, application, network site must be either Public or Non public (NPP)
CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES
Initiatives
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
DFit.ca10,000 hits since 11 Oct 12
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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*logo includes link to video: Project FORCE raises bar for Canadian Forces fitness. Army News. 17 Jul 2012.
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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PHASE 1Job Analysis
(What is the job?)
LITERATURE REVIEW
POST MISSION SURVEYS
POST MISSION INTERVIEWS
MISSION PLANNING FOCUS GROUPS
13 Common, essential tasks Jan 2011 AF
C
PHASE 2Physiological Measurements
(What are the demands?)
TASK SPECIFIC FOCUS GROUPS
PHYSIOLOGICAL MEASUREMENTS (lab)
PHYSIOLOGICAL MEASUREMENTS (Field)
REFINEMENT OF TASK LIST & DEMANDS
6 CF Common & physically demanding Tasks
Apr 2012A
FC
SET-UP OF PMT
PHASE 3Test & Standards development
(How should we test them?)
PILOT STUDY (lab)
FIELD DATA COLLECTION (7 locations)
DATA ANALYSES
FINAL TEST BATTERY OPTIONS
Options for new CF Physical Fitness Evaluation
Dec 2012 AF
C
DETERMINATION OF STANDARDS
ADVERSE IMPACT ANALYSES
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
Phase 1Job Analysis
Phase 2 Physiological Measurements
Phase 3 Test & Standards Development
What is the job?
13 CF Common, essential & physically demanding tasks identified
AFC approval (Jan 2011)
What are the demands?
6 CF Common tasks quantified
AFC approval (Apr 2012)
How should we test them?
3 Options for new CF fitness evaluation
AFC (05 Dec 2012)
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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SIMPLE SIMULATIONS TEST
1. Sand Bag Lift std: 3 min 30 s• 30 consecutive lifts of a 20 kg sand bag to a height of
91 cm, alternating between left and right sand bags separated by 1.25 m.
2. Loaded Shuttles std: 5 min 21 s• Using the 20 m lines, complete ten 20 m shuttles
alternating between a loaded shuttle with a 20 kg sand bag and unloaded shuttles, for a total of 400 m.
3. 20m Rushes std: 51 s• Starting from prone, complete two 20 m shuttles
sprints dropping to a prone position every 10m, for a total of 80 m.
4. Sand Bag Pull std: complete• Carry one 20 kg sandbag and pull four on the floor
over 20 m without stopping.
Pros
• Looks/feels like the job
• Minimal equipment (sand bags)
• Objective testing
• Equal total physical work for all
• Functional movements
Cons
• Training requirement for assessors
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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MFS Current Initiatives
• Access to Non-Emergency Military Family Health Care
• Military Family Mental Health
• Military Family Special Needs
• CF Living Accommodation Policy
• Deployment Support
• Continuity of Education and Employment for Military Families
• Mentor to the National Military Family Council
• Stakeholder Engagement
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
NPP Outreach & Sponsorship
• SOT Program/Fund is attracting significant contributions from Canadians:• Individual Donations of dollars and products/services ;• Proceeds from Third Party Events; and• Contributions from events/campaigns held by Charitable Organizations (True
Patriot Love, Canada Company and Wounded Warrior).
• As number and complexity of events increases: • There are greater demands for DND/CF support;• There is little adherence to policy provisions; and• There are diminishing efforts to align with CF priorities .
• Some external organizations competing with NPP “charities”;• Opportunity to increase sponsorship of NPP programs,
activities and events, at national and local levels, but policy is being rewritten.
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
CF Appreciation Program
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
CFOne Card
• Two Objectives– Provide confirmation that an individual is a member
of the “One Community - One Million Strong”– Provide access to programs, services, and facilities
• Multi-Phased Approach– Spring 2013 – CF Appreciation Program, CANEX
Loyalty Program, Military Family ID– Fall 2013 – Base, Wing, Unit Recreation Membership – Spring 2014 – Messes, Clubs and Activities
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
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CANEX/NATEX
Initiatives:
• E-Retailing
• Developing an online E-Retailing strategy to augment existing store operations.
• Elite line of clothing and accoutrement’s
• Developing a consolidated and centralized retail offering instore and online of Canadian Forces memorabilia, clothing and accoutrements.
• Infrastructure Modernization
CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
QUESTIONS?
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CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES
SISIP FINANCIAL SERVICES
May 2012 - Federal Government did not appeal the Federal Court’s ruling and entered into negotiations. These negotiations are ongoing, and will require the approval of the court before a final settlement is reached.
June 2012 – Pension Act Offset eliminated from all active claims
Nov. 2012 – Benefits reactivated (without prejudice) for zero sum client with the removal of the Pension Act Offset
Manuge Class Action
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