Canadian Forces Deployment Handbookwywa.ca/DEPLOYMENTRESOURCES/Deployment-Handbook-Ver 2.… · Before Leaving: Pre-Deployment Section CF Deployment Handbook: A Practical Guide for

Canadian Forces

Deployment Handbook

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Before Leaving (Pre-Deployment Section)....................... 7

Essential Things to Do Before Leaving ..... 9 Documents and Essential Things to Know 10 Legal Issues 12 House/ Apartment Information 13 Household Chores Checklist 15

Information for the fridge ............... 16 Calendar of Events 17

Travel Tips and Information .............. 24 International Travel 24 Travelling With Children 24 Car Survival 24 Service Air Travel 25 Sample Letter for International Travel 26

While They Are Away (Deployment Support)...................... 28

National Programs ........................ 29 Director Military Family Services 29 Canadian/Military Family Resources Centres 29 Deployment Support Groups (DSG) 30 Mission Information Line (MIL) 31 Service Income Security Insurance Plan (SISIP) Financial Services 32

Benefits and Allowances 34 Family Care Assistance (FCA) 34 Emergency Childcare Service (ECS) 35

Home “Survival” Kit ...................... 36

Support for Deployed Members & Families .. 38 For Members 38 Things that your deployed family member would like sent to them: 38

Ombudsman for the Department of National Defence and the Canadian Forces 40

Communication During Deployment .......... 42

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When They Call 43 Quick Reference Time Difference Chart 44 Sending Mail 45

Deployment Stages and Strategies ......... 47 Deployment Cycle for Families 47 Pre-deployment 50 Deployment 50 Reunion 51 Factors that Affect Deployment Stress Levels 52 Top Ten Suggestions for Stress Relief 53

Humanitarian Aid ......................... 54

They’re Back (Reunion)........ 56

Family Reunion and Reintegration ......... 57 Tips 57 Reconnecting 57

Support Programs ......................... 58 Canada Forces Member Assistance Program (CFMAP) 58

Department of 59 National Defence/ 59 Veterans Affairs Canada Centre 59

Family Finances .......................... 61

Practical Strategies to Support Families Post Deployment .......................... 62

Tips for Returning Members: 62 Tips for Spouses or Significant Others: 62 Tips for children: 63

Resources..................... 65

Quick Reference to Military Resources / Services ................................. 66

Recommended Reading ...................... 68

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Before Leaving: Pre-Deployment Section

CF Deployment Handbook: A Practical Guide for Families www.mfrc.ca

Before Leaving (Pre-Deployment Section)

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CF Deployment Handbook: A Practical Guide for Families www.mfrc.ca 9

Essential Things to Do Before Leaving Complete Member Information Sheet Complete House/Apartment Information to Know List Local military unit contacted to ensure they have accurate information Contact Military Family Resource Centre to add yourself to email or postal list (If not already) Get Military Family ID card for all eligible family members SISIP Financial Services office contacted

Contact Information Addresses and phone numbers updated Email addresses updated Email account during absence set up Complete “Numbers to Know” page

Legal Documentation and Information Identification cards, papers, certificates for all family members Copy of wills accessible Copies of insurance, dental and medical documents Powers Of Attorney Power of Guardianship Location of deeds or mortgage papers Marriage Certificate or Common Law Declaration

Financial Documents and Information Household budget – created and agreed upon Bill payments organized Numbers recorded for accounts and credit cards Pay allotments arranged through pay office & who to contact



Documents and Essential Things to Know

Mortgage / Rent:

Date of each payment: ______________ Renewal Date: ____________________

Insurance Policies:

Life # ___________________________ Renewal Date: ____________________

Home # __________________________ Renewal Date: ____________________

Auto # ___________________________ Renewal Date: ____________________

Utilities

Gas/Oil Account # ____________ Due Date: _________ Amount: __________

Electricity Account # _________ Due Date: ________ Amount: __________

Water & Sewer Account # ________ Due Date: ________ Amount: __________

Maintenance

Snow Removal Payment Schedule: _____________________________________

Lawn or Yard Maintenance: ___________________________________________

Gym Membership payments: __________________________________________

Plumber/Handyman :

Communication

Phone Bill Contract __________________________________________________

Cell Phone Contract _________________________________________________

Internet Contract ____________________________________________________

Satellite/Cable Contract ______________________________________________



Location of…

Family Care Plan: ___________________________________________________

Mortgage/Rental Agreement: __________________________________________

Wills: _____________________________________________________________

Deeds to Properties: _________________________________________________

Marriage Certificate: _________________________________________________

Social Insurance Cards: ______________________________________________

Health Cards: ______________________________________________________

Birth Certificates for all family members: ________________________________

Keys to Safety Deposit Box: __________________________________________

Maintenance Contracts: ______________________________________________

Passports: _________________________________________________________

Power of Attorney: __________________________________________________

Bank Account Information: ___________________________________________

Travel Authority with Children: _______________________________________

Parental Responsibility Legal Consent Form: _____________________________

Military Family ID Cards: ____________________________________________

Gym Membership Agreements: ________________________________________

“Forewarned, forearmed; to be prepared is half the victory.”

– Miguel de Cervantes Saavedra (Spanish)

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Legal Issues Power of Attorney (a legal document that authorizes one person to do certain acts as agent for another)

Document must be obtained prior to departure Must have the document with you for all transactions that require the

person’s signature Retain the original for your records and allow others to make copies, as

required Some financial institutions require a separate power of attorney document

that has been notarized by the bank or credit union lawyer A person can be appointed for specific purposes or for general purposes and

each province has different laws associated with the form, use and survivability of powers of attorney in the event of mental or physical incapacity

Guardianship (parents may appoint one or more persons as legal guardians of their child/children)

In the event of an accident or illness, the Guardianship document may give the legally appointed guardian the authority to approve certain types of medical care, which would ordinarily require parental permission

Ensure that the all parties have been consulted

Common Law Relationship (ensuring that your partner has officially identified the relationship with his unit)

Member should submit Statutory Declaration to the unit Orderly Room prior to departure

If it has not been completed, prior to departure, contact the nearest C/MFRC.

“It is better to be prepared for an opportunity and not have one than to have an opportunity and not be prepared”

– Whitney M. Young Jr. (Veteran, Civil Rights Activist and University Dean)

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House/ Apartment Information Location of: Water Control Valve: ________________________________________________ Electrical Panel: ____________________________________________________ Gas Control Valve: __________________________________________________

List of Passwords: Voice Mail: ________________________________________________________ Security System: ____________________________________________________ Computer: _________________________________________________________ Laptop: ___________________________________________________________

Software Passwords: Email Account #1: __________________________________________________ Email Account #2: __________________________________________________

Location of Spare Keys: House: ___________________________________________________________ Bike: _____________________________________________________________ Garage: ___________________________________________________________ Car: ______________________________________________________________

Lock Combination Numbers: Bike: _____________________________________________________________ Gym Locker: ______________________________________________________ School: ___________________________________________________________



How and When to… There may be things that will come up or that you’ll have to take care of while your family member is away that other Canadian Forces families have found useful to record. Below are some examples.

How to reset the house alarm When to change/check oil in the car How to reset power/reset breaker/fuse When to clean furnace How to burn CDs When to put out garbage and recycling How to turn off water in house When to have annual medical/dental check-up, immunizations What needs to be done for the swimming pool/winter preparations Information about bill payments (automatic/online banking) When to change smoke detectors

What? How / When to…



Household Chores Checklist

Chore: Name:

Chore: Name:



Information for the fridge

Emergency contact list: Allergies: Medications: Family cell phone numbers: School phone numbers: Names of family members & their numbers: Place of work & number: Location of family members during a regular work week: Padre phone number: Veterinarian phone number

“Falling in love and having a relationship are two different things.”

– Keanu Reeves (Canadian Actor)

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Calendar of Events New Years, Valentine’s Day, St. Patrick’s Day, Family Day (Saskatchewan, Alberta, Ontario), Easter, Mother’s Day, Father’s Day, Victoria Day, Canada Day, Civic Holiday (August), Labour Day, Halloween, Remembrance Day, Christmas Eve, Christmas Day, Boxing Day, St. Jean Baptiste Day, Hanukah, Eid, Chinese New Year, Ramadan. For more dates go to: www.google.com—search: “multicultural calendars”

Wedding Anniversary, Day you met anniversary, Children’s birthday, spouse’s birthday, family birthdays, friend’s birthdays, due to changing dates annually other special dates such as Hanukah, Eid, Chinese New Year, Ramadan, etc.

Get file folder organizer and buy cards for the entire year. Separate file into months and then each month you just go to the file folder and they are all ready. If you are extra organized even put the correct postage on!

Exercises and work-up training dates, Pre-tour leave dates, departure day, Rest and recovery (in theatre) days, mid tour leave period (HLTA), decompression days, end of tour date, post tour leave starts, post tour leave ends.

Many of these dates may change due to security and operational reasons.

Enter any or all of the dates below onto the calendar pages provided so that important events or celebrations won’t just slip by!

Special events

Don’t forget:

Tip:

Add to calendar:

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Travel Tips and Information International Travel

International Travel

Up to date passports and/or visas (confirm country requirement for visas as well as passports)

Birth certificates Immunization requirements Travel and medical insurance Documentation for traveling outside of Canada with children (www.voyage.gc.ca) Pre-register valuable cameras and electronics with Canadian Customs Organize care of pets, house, car and property Check credit card or bank cards (that can be used in the country or place you are visiting) Get small amount of cash in country’s currency Inform rear party of travel plans and contact information Label all luggage with your address and contact information Useful Website: http://www.cbsa-asfc.gc.ca/travel-voyage/canadians-eng.html

Travelling With Children Travelling With Children

Bring car seat for use on plane and vehicles Check with airline about check-in policies with strollers and other equipment Pack “adventure kit” of new or ‘not seen in awhile’ items to keep children entertained

(favourite stuffed toy) Check airline policy on traveling with fluids and medications Pack all medications on carry-on luggage Pack favourite dry-food snacks Bring change of clothes and travel size toiletries Small travel blanket and pillow

Car Survival Car Survival

Energy bars Water Candle Waterproof matches Booster cables Spare tire Air pump Gas “booster juice” Battery booster Safety blanket Windshield washer fluid Power steering fluid Flashlight Help / Call Police

sign to place in window of car

Shovel Emergency First Aid

(bandages etc.)

Salt and/or sand

Pack “adventure kit” of new or “not seen in a while” items to keep children

entertained.

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http://www.voyage.gc.ca/

http://www.cbsa-asfc.gc.ca/travel-voyage/canadians-eng.html



Service Air Travel

http://trenton.mil.ca/2AMS/npschome_e.htm 1-800-487-1186

Service Air Travel

In Trenton the National Passenger Service (NPS) operates 365 days a year performing the following functions: - Duty bookings on CF flights - Non-duty travel bookings including vacation, compassionate and family reunification

Family members may be entitled to use this service for one or more of the following types of non-duty travel: - Compassionate bookings - Vacation travel - Family Reunification Program - Special Christmas/New Year’s leave

You are advised to discuss air travel options as soon as possible with the military member of your family and the local military unit

For information on CF flights, contact 2 Air Movements Squadron Trenton (number listed above). In Europe, contact the Traffic Section at CFSU(E).

“To my mind, the greatest reward and luxury of travel is to be able to experience everyday things as if for the first time, to be in a position in which almost nothing is so familiar it is taken for granted.”

– Bill Bryson (Travel author)

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http://trenton.mil.ca/2AMS/npschome_e.htm



Sample Letter for International Travel Sample letter for international travel with children. Don’t forget to pack this letter with your passport!

To Whom It May Concern

I (We), ________________ (full name(s) of custodial and/or non-custodial parent(s)/legal guardian(s)), am (are) the____________________ (lawful custodial parent and/or non-custodial parent(s) or legal guardian(s)) of:

Child’s full name: _____________________________________ Date of birth (DD/MM/YY): ____________________________ Place of birth: ________________________________________ Canadian passport number:______________________________ Date of issuance of Canadian passport (DD/MM/YY): ________ Place of issuance of Canadian passport: ____________________

________________ (child’s full name), has my (our) consent to travel with:

Full name of accompanying person: _______________________ Canadian or foreign passport number: ______________________ Date of issuance of passport (DD/MM/YY):_________________ Place of issuance of passport: ____________________________

to visit ______________ (name of foreign country) during the period of _______________________ (dates of travel: departure and return). During that period, ________________ (child’s full name) will be residing with ________________ (name of person where child will be residing in foreign country) at the following address:

Number/street address and apartment number: _________________ City, province/state, country: _______________________________ Telephone and fax numbers (work and residence): ______________

Any questions regarding this consent letter can be directed to the undersigned at:

Number/street address and apartment number: ___________________ City, province/state, country: _________________________________ Telephone and fax numbers (work and residence): ________________

Signature(s):______________________________________ Date:_________________ (Full name(s) and signature(s) of custodial parent, and/or non-custodial parent(s) or legal guardian(s))

Signed before me, ________________ (name of witness), this _________________ (date) at ________ ______ (name of location).

Signature: ________________ (name of witness)

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Notes:



While They Are Away (Deployment Support)

“Don’t count the days, make the days count.” - Muhammad Ali (Heavyweight Champion of the World)

“Impossible is not a fact. It’s an opinion.” - Laila Ali (Super Middleweight World Champion)

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While They Are Away: Deployment Support


National Programs Director Military Family Services Director Military Family Services

www.cfpsa.com/dmfs Director Military Family Services (DMFS) is part of the Personnel Support Programs Division of the Canadian Forces. Responsible for:

Providing funding that contributes to the success of the Canadian/Military Family Resource Centres

Providing professional advice and technical guidance to stakeholders regarding the MFSP

Creating, implementing and promoting MFSP policies and services Overseeing and enhancing the resources and performance of the MFSP

Canadian/Military Family Resources Centres

Canadian/Military Family Resource Centres

Links to all C/MFRC’s & Virtual C/MFRC through – www.cfpsa.com/dmfs C/MFRCs provide a variety of services and resources that respond to the essential needs of CF families.

Personal Development and Community Integration: Welcome and community orientation Information and referral Employment and education assistance Personal development Second language services

Child and Youth Development and Parenting Support: Activities and initiatives for children and youth Parent/caregiver education and support Emergency respite child care Casual child care

Family Separation and Reunion: Outreach Information Support and assistance to CF family members

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http://www.cfpsa.com/dmfs




Prevention, Support and Intervention: Assessment and referral Short-term intervention and crisis support Education and prevention Self-help groups

“Centrepointe”: Website – www.centrepointe.info For families stationed outside of Canada Provides a 24-hour gateway to a range of services in order to extend support

to all Canadian military families.

Deployment Support Groups (DSG)

Mission:

Deployment Support Groups (DSG)

To help CF members and their families prevent and deal with any problems that might arise during an extended absence or because of an extended absence and provide help twenty-four hours a day, seven days a week.

Vision: To provide effective, helpful and personalized support to members of the Defence team and their families during extended absences.

Mandate: To provide quality local support services to families of military members deployed on:

Missions Taskings Field Exercises Restricted Postings And other absences of Temporary Duty

Services: Direct referral to appropriate specialized civilian or military services Helpful information accessible through the internet, information package,

newsletter or newspapers Meetings and information sessions Free mail service during deployments Organization of community activities

“Families are like fudge - mostly sweet with a few nuts.”

- Author Unknown

Phone Numbers: Edmonton: 1-888-711-5533 Gagetown: 1-877-372-6866 Petawawa: 1-877-218-9993 Québec 1-877-844-5607

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http://www.centrepointe.info/



Mission Information Line (MIL)

Mission Information Line

1-800-866-4546 (Toll free within North America) 1-613-995-5234 (Collect calls accepted - Ottawa, ON time)

The MIL is a toll-free bilingual telephone service primarily for families of Canadian military personnel serving in an operational role outside of Canada. The line is intended to provide timely and accurate information as well as reassurance, support and referral to other resources when indicated. The line is confidential and although you may be asked to provide some information for call back service or other practical reasons, you are not required to provide it. Personnel work for the DMFS. They are experienced professionals, familiar with Canadian Forces policies and operating procedures.

Services or Information: Automated System:

24 hour service, 7 days a week Information on living conditions Information on daily activities of CF personnel serving abroad Pre-recorded messages from various levels of command Pre-recorded briefings MIL mailbox – updated by deployed units to keep families informed of

events or changes

Personalized System: Personalized system accessible during office hours (Mon-Fri: 8am –

Midnight, statutory holidays excluded) Request packages related to particular missions Moral support Reassurance or assistance in addressing administrative or personal

problems Does not provide direct contact with an individual however, when

required, urgent messages may be relayed by MIL personnel to the unit, using the appropriate chain of command

MIL Personnel: MIL personnel have access to:

Summaries and maps of individual missions Booklets on stress related to deployment Arrival dates and times for UN/NATO flights Names and contact numbers of C/MFRCs and military personnel Contacts to quickly verify news reports or provide crisis response

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Service Income Security Insurance Plan (SISIP) Financial Services

Service Income Security Insurance Plan (SISIP) Financial Services

Locations and contact numbers for SISIP FS offices across Canada are available on-line at www.sisip.com 1-800-267-6681 (North America) 1-613-233-2177 (Ottawa)

Note: Without written consent from the member, information on his/her life insurance or financial situation cannot be given to a spouse or family member(s). See sample provided. This consent is not required if a spouse has a power of attorney giving this same authorization.

Insurance: Review needs and coverage Update information Free insurance needs analysis

Financial Planning Services: (available to current and former CF members and spouses)

Ensure pay and posting allowances are deposited into correct accounts Arrange access to accounts Create plan for use of funds Ensure contributions are made through pre-authorized arrangements On-going advice to clients & spouses during or post deployment

Financial Counselling Services: Provides confidential and timely assistance to families Assist spouse in determining nature and scope of any financial difficulties Develop action plan to rectify financial situations Directly assist spouse with implementation of the plan

Requests for deployed personnel financial counselling support should be sent to the SISIP FS Financial Counsellor in Ottawa by fax to 613-233-5857

Canadian Forces Personnel Assistance Fund (CFPAF): Provides financial assistance to serving or former members of the CF and their families when warranted due to distress or other qualifying circumstances

Timely financial assistance in times of distress or emergency, or where it may substantially modify conditions, is considered as a contributing factor to morale

Minor disbursement program Self improvement loan program Financial distress program

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http://www.sisip.com/



Educational assistance program

Sample Consent Form Disclosure of Information Between Spouses

SISIP Financial Services National Defence Headquarters 234 Laurier Ave. West, Ground Floor Ottawa, ON K1A 0K2

____________________________________ (Date)

I, __________________________, ___________________________________________ (Service Number) (Name) ________________________________________________________________________ (Address)

hereby authorize SISIP Financial Services to disclose to my spouse any and all personal information relating to me on: ___ Insurance plans ___ Financial Counselling ___ CFPAF

that is under the control of SISIP FS to:

_________________________________________________________ (Name of Spouse)

__________________________________ (Date of Birth)

This authorization is to remain in effect until: ___ revoked by myself in writing; or ___ date of my return from:

___________________________________ ____________________________________ (Location) (Expected Date of Return)

____________________________________ (Signature of CF Member)

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Benefits and Allowances

Benefits:

Benefits and Allowances

www.forces.gc.ca/dgcb/dcba/engraph/home_e.asp A brief overview of benefits a member may be entitled to can be found at the website address listed above.

Note that documents on the website are not to be used as an authorization. Prior to making any financial commitments, members should take questions concerning specific entitlements to their unit Orderly room.

Reservist Information: Reservists who are posted to operational deployments are placed on “Class C”

term of service. He/she is entitled to the same benefits as the Regular Force. The Class C terms of service outlines the conditions of service, defining rank,

rate of pay and period of service Member must arrange pay allotments with the Pay Officer prior to departure

Family Care Assistance (FCA)

Family Care Assistance (FCA)

www.forces.gc.ca/dgcb/dcba/engraph/fca_e.asp?sidescetion=2&sidecat=7

Family care plans are filled out by member and kept on their personnel file with their unit

Family care assistance is administered by the local unit and designed to help CF members offset increases in their normal costs for family care when service requirements necessitate members to be absent from their home for 24hours or longer.

Provides: Limited to when service requirements are the sole cause of the absence of 24

hours or more Assists with family care costs not only child care costs

Not available if incremental costs are covered through another benefit

Members should include: a claim submitted to their unit Orderly room with receipts for the amount paid, name of the caregiver and dates of employment.

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http://www.forces.gc.ca/dgcb/dcba/engraph/home_e.asp

http://www.forces.gc.ca/dgcb/dcba/engraph/fca_e.asp?sidescetion=2&sidecat=7



Emergency Childcare Service (ECS) Emergency Childcare Service (ECS)

www.cfpsa.com/dmfs

Administered by the local C/MFRC Provides timely, affordable and regulated childcare for members in times of

an emergency Funding for up to 72 hours for all CF members and their spouses through the

Emergency Childcare Coordinator at the C/MFRC Under certain circumstances, additional funding may be available This service is not available if incremental costs are covered through Family

Care Assistance

Emergency Respite Child Care Service: www.cfpsa.com/dmfs

Administered by the local C/MFRC Available to CF families when it has been determined that a period of respite

is absolutely essential for the family’s continued health and well-being (i.e. critical to the mental health of the child or caregiver)

Funding for up to 72 hours of emergency respite care Under certain circumstances, additional funding may be available

“While we try to teach our children all about life, our children teach us what life is all about. ”

- Angela Schwindt (Writer )

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Home “Survival” Kit Put an emergency survival kit together yourself.

What goes into a basic emergency kit:

Water - two litres of water per person per day (include small bottles that can be carried easily in case of an evacuation order)

Food - that won’t spoil, such as canned food, energy bars and dried foods (remember to replace the food and water once a year)

Manual can opener

Flashlight and batteries

Candles and matches or lighter

Battery-powered or wind-up radio (and extra batteries)

First aid kit

Special needs items – prescription medications, infant formula or equipment for people with disabilities

Extra keys - for your car and house

Cash - include smaller bills, such as $10 bills (travellers cheques are also useful) and change for payphones

Emergency plan - include a copy in your kit, and photocopies of personal documents, such as passport and birth certificate.

You can buy an emergency kit online and in many stores across Canada. The Canadian Red Cross sells its Disaster Preparedness Kit at www.redcross.ca.

http://www.redcross.ca/



Consider these additional emergency supplies for your kit…

Change of clothing and footwear - for each household member Sleeping bag or warm blanket - for each household member A whistle - in case you need to attract attention Garbage bags - for personal sanitation Toilet paper Safety gloves Basic tools - hammer, pliers, wrench, screwdrivers, fasteners, work gloves

Small fuel-driven stove and fuel – follow manufacturer’s and store’s directions properly

Two additional litres of water per person per day - for cooking and cleaning

Other personal care supplies Snacks – granola bars

For more information call: 1-800-O-Canada 1-800-622-6232 TTY 1-800-926-9105 www.GetPrepared.ca

“Before anything else, preparation is the key to success.”

– Alexander Graham Bell (Inventor)

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http://www.getprepared.ca/



Support for Deployed Members & Families

For Members For Members

While they are away they have access to:

National newspapers Books Magazines Canteen Duty Free items DVD (new release movies) Infoflash news (electronic synopsis of the daily news via internet) Canadian Forces Radio and TV (French and English) CF tour show – Canadian feature performers, novelty acts, bands,

dancers, etc. Chaplain Counsellors Athletic facility Operation Santa Claus (deployed members receive gift box) Ceremonies for various holidays and/or observances (Remembrance

Day, Canada Day) Internet – VTC system if applicable (contact your MFRC www.mfrc.ca) Phone (approximately 30mins/week) Sports equipment

“What you can’t get out of, get into wholeheartedly.”

– Mignon McLaughlin (Author)

Things that your deployed family member would like sent to them:

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http://www.mfrc.ca/



Things that your deployed family member would like sent to them:

1. __________________________________________________

2. __________________________________________________

3. __________________________________________________

4. __________________________________________________

5. __________________________________________________

6. __________________________________________________

7. __________________________________________________

8. __________________________________________________

9. __________________________________________________

10. _________________________________________________

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Ombudsman for the Department of National Defence and the Canadian Forces www.ombudsman.forces.gc.ca 1-888-828-3626 or 1-88-88-BUDMAN (Toll free telephone) 1-877-471-4447 (Toll free fax) Complete a secure online complaint form at: www.ombudsman.forces.gc.ca

Role of the Ombudsman:

To receive complaints or concerns from members of the CF and their families Assist those in the defense community who feel they have been treated

unfairly by DND/CF in specific situations Substantially contribute and make long lasting improvements to the quality of

life for CF members and their families.

Essentials to Know:

All complaints are confidential Outside parties are not contacted without the consent of the client Strict procedures are followed to ensure the confidentiality of the information

provided The Ombudsman office is an option of last resort The Ombudsman does not replace existing complaint mechanisms Intake staff will provide you with referrals and options on how to address your

specific problem Information can be provided on DND/CF policies and procedures Information can be provided on DND/CF initiatives and resources available to

members and their families

“When solving problems, dig at the roots instead of just hacking at the leaves.”

- Anthony J. D-Angelo (Educator)

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http://www.ombudsman.forces.gc.ca/




Assistance with resolutions to:

Benefits Postings Leave Release Housing & private married quarters (PMOs) Post traumatic stress disorder Operational stress injuries Harassment & abuse of power Quality of life

Who may contact the Office of the Ombudsman?

Immediate family member of any of the following: A member or former member of the CF An employee or former employee of DND A member or former member of the Cadets An employee or former employee of the Staff of Non Public Funds, CF

or; A person applying to become a member A person on an exchange or secondment with the CF

Note: The Ombudsman DOES NOT investigate criminal offences or act as a court of appeal to review decisions of judges, nor does the Ombudsman’s jurisdiction extend to Veterans Affairs Canada.

“Happy is he who dares to courageously defend what he loves.”

– Ovid (Ancient Roman Poet and Author)

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Communication During Deployment Telephone Tips:

Pre-arrange phone calls when possible Set up a message service or machine on your home phone or cell phone Have code words you can use to share information with each other Have a time zone chart by phone (see next page) Be mindful of work schedules Remember there are times when phone access is limited Save phone messages for the kids to hear as well Keep a list by the phone of things that you want to talk about or questions that

you have Be honest and share things but decide in advance what things are worth sharing When you leave your home, transfer all phone calls to your cell phone

Email: Most military units provide access to email communication for families Check email set-up for families through C/FMRC or your local deployment

support group Set up a web-based account that is accessible anywhere in the world and from

any computer with internet access (for example: hotmail or yahoo) Set up a mailing list so that you can write one email to up-date family and

friends of your lives and the life of the deployed member regularly but with ease.

Family creates a daily Blog on-line that the deployed member can access. Immediate family can all participate on ‘reporting’ events from your household

Check with your local C/MFRC or Deployment Support Group (DSG) for more services and free internet access offered

REMEMBER… Contact can be influenced or delayed due to: • Location member is serving in has disrupted systems

of communication • System may be used for another purpose – temporarily • Time zones • Nature of deployment • Different operations • Limit of 30mins/week per member

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When They Call

Things To Ask or Share… When They Call

Things we have to follow up on…

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Quick Reference Time Difference Chart

Quick Reference Time Chart

Our time Time in:____________________

12 am 1 am 2 am 3 am 4 am 5 am 6 am 7 am 8 am 9 am 10 am 11 am

12 pm (noon) 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm 9 pm 10 pm 11 pm

“Distance never separates two hearts that really care, for our memories span the miles and in seconds we are there.”

– Anonymous

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Sending Mail Sending MailAddresses for larger operations are available at: www.forces.gc.ca/site/community/messageboard/addresses_e.asp

Essential Information for Mailing: Use Canadian Forces Post Office (CFPO) – Belleville, Ontario address assigned

to the particular deployment Canada Post rules and regulations also apply to this mail You only pay postage required to get package or letter to Belleville Contact your local C/MFRC to determine whether or not they provide a postal

service In Europe, contact your postmaster at CFSU(E) Only paper enclosures (two sheets maximum) are permitted in the “Forces Air

Letter” All parcels must have a customs declaration or an itemized list affixed listing the

specific contents and their value (check with local mfrc about particular questions and details! - www.mfrc.ca)

Tobacco products and alcoholic beverages are excluded as gifts and are prohibited items for mailing

Flammable goods are prohibited items for mailing Mail from overseas is processed by Canada Customs so be prepared to pay duty

and GST if so advised by Canada Customs Duty free entitlements vary depending on the length of time spent outside of

Canada For further information: www.canadapost.ca You can obtain the correct address from the individual’s unit, the nearest

C/MFRC, calling the Mission Information Line (MIL) 1-800-866-4546 Number your letters so that they are easy to read as they may get delivered out of

order and cause some confusion

Guidelines for Parcel Preparation Mailed to:

Oversized and overweight parcels will not be accepted. Weight maximum: 20kg Size Restrictions: Length maximum = 1m Length + Width + Height + Width + Height Maximum = 2m

All parcels are subject to inspection by the host country Customs Officials Senders should place their address and phone number on the top left corner of the

parcel thus enabling the CF Postal Service to contact them should their item be undeliverable in theatre

Do NOT send parcels to CFPO Belleville by courier service as they will not be accepted

Do not pack precious or fragile items in parcels as they are not guaranteed

45

http://www.forces.gc.ca/site/community/messageboard/addresses_e.asp

http://www.mfrc.ca/

http://www.canadapost.ca/




Deployment Stages and Strategies Deployment Cycle for Families

Phase Stage Time Frame Some Possible Behaviours

Pre-Deployment

Stage 1 Anticipation of loss

6 - 12 weeks prior to deployment Easily: agitated, angered, frustrated, tired

Stage 2 Detachment & Withdrawal

1 – 3 weeks prior deployment

Lack of focus, difficulty concentrating, seemly disinterested, anxious, regressive behaviours, sleep disturbances

During Deployment

Stage 3 Emotional Disorganization

First 3-6 weeks of deployment

Lack of focus, anxious, overly emotional, physical symptoms, increased dependence, insecure, distrustful, sleep disturbances, resentful, regressive behaviours

Stage 4 Recovery and Stabilization

6 – 12 weeks More relaxed, accepting, happier, open, less emotional, more attentive, more invested, overall wellness

Stage 5 Anticipation of Homecoming

1 – 3 weeks prior to HLTA

Anxious, energetic, impulsive, elation, nervous, imaginative

Stage 6 Emotional Disorganization (Again!)

First 3-6 weeks of re-deployment

Lack of focus, anxious, overly emotional, physical symptoms, increased dependence, insecure, distrustful, sleep disturbances, resentful, regressive behaviours

Stage 7 Recovery and Stabilization

6 – 12 weeks

More relaxed, accepting, happier, open, less emotional, more attentive, more invested, driven, focussed

Post-deployment

Stage 8 Anticipation of Homecoming

1 – 3 weeks prior to return of family member

Anxious, energetic, impulsive, sudden elation, nervousness, lack of focus, imaginative, happy, excited

Stage 9 Reintegration and Stabilization

8 -12 weeks

Uncertain, withdrawn, anxious, seemingly tired, unpredictable, frustration, resentment, avoidance, denial, reluctance, physical ailments

• These times are guidelines. Depending on the length of the mission there may be more than one HLTA.

• Some stages may take longer than others and are dependent on other factors such as, how well parents are coping with the deployment.

Stage 5 - Stabilization 12 Weeks and on

Stage 4 - Recovery 6 - 12 Weeks

Stage 3 - Emotional Disorganization First 3 - 6 Weeks of deployment

Stage 2 - Detachment and Withdrawal 1 - 3 Weeks prior to deployment

Stage 1 - Anticipation of Loss 6 -12 Weeks prior to deployment

Deployment Stages

© Megan Egerton-Graham, John Willman

© Megan Egerton-Graham, John Willman

Stage 1- Anticipation 4 - 6 Weeks prior to return

Stage 2 - Elation 0 - 2 Weeks after returning

Stage 3 - Reintegration 2 - 6 Weeks

Stage 4 - Renegotiation 6 - 12 Weeks

Stage 5 - Integration and Acceptance 12 - 16 Weeks

Stage 6 - Stabilization 16 Weeks onwards

Reunion Stages



Pre-deployment General Coping Strategies:

Pre-Deployment

Communicate openly, honestly and often Encourage family discussion Involve family in many aspects of preparation for separation Begin journaling (see resources section) Participate in pre-deployment briefings and information sessions Take family pictures Do low stress but special activities together Set realistic goals for yourself during deployment Accept your feelings as normal reactions Practice patience with yourself and family members Keep your last week together free of time consuming and stressful commitments Create meaningful family time – quality versus quantity Go through Military Deployment Handbook (see resources) Make recorded messages before leaving (story telling etc …)

Dyment General Coping Strategies:

Deployment

Keep in touch about every day events – maintain journal or log (keepsake box for children)

Number and date your letters Begin and end phone calls or emails on a positive note Assist in maintaining communication between family and deployed member through

regular emails, letters, phone calls, etc. Maintain healthy lifestyle – exercise and eat a balanced diet Ignore rumours and rely on official sources of information Enjoy new learned skills, freedom or independence Celebrate accomplishments and positive growths in self and family Offer empathy and support to others, when possible Seek professional support if feelings of depression/anxiety are threatening to overwhelm Share both negative and positive emotions and feelings Express expectations and desires for homecoming (what does CF member want or need?) Reassure your partner of your love and commitment with what you say and do Include children in planning for homecoming Participate in any and all ‘preparation for reunion’ activities offered Use official sources of information concerning return date, time and location of

arrival

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Reunion

General Coping Strategies:

Reunion

Communicate often and honestly Accept feelings as normal and not threat to the relationship Try to be patient with partner, yourself and your children Renegotiate household roles and responsibilities Utilize support groups or agencies Seek professional support for assistance with stress management Be aware of the signs of PTSD (See resource section) Follow through with promises made during deployment Relax and enjoy your life and family Share what you have learned with others Identify what worked well in your planning and what could be improved

for the next absence or deployment

For a more detailed description of reunion and additional strategies to help you and your family survive and thrive during reunion, refer to: “Canadian Forces Reunion Handbook: a Practical Guide for Families.”

“I don’t know the key to success, but the key to failure is trying to please everybody.”

– Bill Cosby (Actor comedian)

“The road to success is always under construction.” – Lily Tomlin (Actor comedian)

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Factors that Affect Deployment Stress Levels

Individual Factors Personal health Personal coping abilities Previous deployment experience Attitude toward the assignment Confidence in self Confidence in military unit and level of community resources and services available

Family relationships Support of people around you

Separation Factors Preparation time available “In times of stress, be

bold and valiant.”

– Horace (Ancient Roman poet)

Previous separation experiences Important family events during the deployment

Age of family members and level of acceptance and understanding of separation

Deployment Factors Nature of mission Length of mission Ability and frequency of communication Geographical location (weather, location of family, etc.) Living conditions Employment conditions/type/demands

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Top Ten Suggestions for Stress Relief

Reduce number of daily tasks – focus on what is important

Stay organized

Make time for yourself – daily

Journaling – record your thoughts, feelings, events, etc.

Eat well – reduce caffeine and sugar intake

Exercise regularly

Sleep – routinely and adequately

Spend time with people who make you laugh and bring you joy

Create a support network for yourself

Keep busy doing things you love to do

53


Humanitarian Aid The CF Postal Service will NOT accept charitable Donations or Humanitarian Aid. If you would like to make a donation, you can determine how to do so by contacting the following agencies:

CDS Military Families Fund www.cfpsa.com 1-877-445-6444

The Canadian Red Cross www.redcross.ca 1-613-740-1900

Care Canada www.care.ca 1-800-267-5232 (Monday to Friday 9am – 7pm) 1-877-955-3111 (24 hours)

UNICEF www.unicef.ca 1-800-567-4483

UN High Commission for Refugees www.unhcr.org/cgi-bin/texis/vtx/home

“Good actions give strength to ourselves and inspire good actions in others.”

– Plato (Ancient Greek philosopher)

54

http://www.cfpsa.com/

http://www.redcross.ca/

http://www.care.ca/

http://www.unicef.ca/

http://www.unhcr.org/cgi-bin/texis/vtx/home



Notes:


They’re Back (Reunion)

56

“All great change begins at

the dinner table.”

– Ronald Reagan (Former President)

“A mother is like a tea-bag, only in hot water do you realize how strong she is.”

–Nancy Reagan (Former US First Lady)

They’re Back: Reunion


Family Reunion and Reintegration

Tips

Tips Remember that children experience stress too Be patient, gentle and calm with your child Do not demand affection Don’t force hugs, kisses or play time Provide a lot of options to child or teen Give control to child, when possible Listen and accept their feelings Reinforce the concept of unconditional love in what you say and do Express an interest in their activities or interests Share pictures, scrapbooks or journals together Let them lead conversation when possible Ask for their opinions and preferences

Reconnecting Reconnecting Listen to what they are talking about and interested in and do some research about it (books, video games, movies, bands, etc.)

Ask questions about their opinions and interests Be open minded and non-judgmental when responding Offer to take on tasks that could be done together (from homework to taking out the garbage)

Eat at least one meal a day as a family – no TV, cell phones, etc. Be patient Show acceptance and support of signs of increasing independence Smile often Do what you say and say what you mean Only make promises that you can 100% live up to Look for opportunities to spend time together Communicate at their pace. Let them set the limits, time, etc.

57



Support Programs

Canada Forces Member Assistance Program (CFMAP)

Canadian Forces Member Assistance Program (CF MAP) www.forces.gc.ca/assistance 1-800-268-7708 1-800-567-5803 (TDD)

24 hours a day – 365 days a year

Free, qualified and confidential support service to help members and their family members who have personal concerns that affect their personal well being such as: marital problems, family difficulties, divorce and/or separation, interpersonal relations, stress, burnout, addictions, children’s education, family violence, children and drugs.

Program:

1. Identify problem Your counsellor will assist you in clearly defining the areas of concern

2. Use available resources Your counsellor will connect you with the services and resources available to you in your area

3. Follow –up services Your counsellor and any other professionals will work together to establish a personal action plan

In immediately serious or critical cases the intake counsellors have the professional training required to appropriately intervene.

“Life is ten percent what you make it and ninety percent how you take it”

–Irving Berlin (Composer and lyricist)

58

http://www.forces.gc.ca/assistance



Department of

National Defence/

Veterans Affairs Canada Centre

Department of National Defence / Veteran’s Affairs Canada Centre

www.forces.gc.ca/centre 1-800-883-6094 (North America) 1-613-995-1457 (Ottawa, ON) 1-613-995-0972 (Outside of North America)

Provides information and services to injured members, veterans and their families.

One-stop information and assistance service for VAC and DND pension entitlements and/or benefits and/or other concerns of injured personnel, their families or their survivors.

Casualty Support Program This section is dedicated primarily to providing personalized service to injured or ill members, veterans and their families. Its primary role is to:

Advocate on members behalf when necessary Assist members with various problems where necessary Inform members of regulations, policies, services, agencies, funds Administer a contingency and family visitation fund (provide financial

assistance to members) Provide direction on Wound Stripes

Casualty Support Services will address client needs, network or link with vested participants and organizations, search for missing documents, follow-up on cases, and play the role of an advocate. Many of the advocacy subjects include:

Release item (conflicts with other administrative processes, terms of service). Entitlements. Guidance regarding AR/MEL process. Options post-release (release item, Service Pension Board).

Transition Programs The aim of Transition Programs and Services is to assist CF members during preparation for and the period of transition from military to civilian employment. The CF Case Manager and the chain of command can advise you of other local resources to further assist you throughout the process. In addition, your VAC Transition Interview will be helpful if you have questions about your options.

59

http://www.forces.gc.ca/centre



Operational Stress Injury Social Support Program The mission of Operational Stress Injury Social Support Program (OSISS) is to establish, develop and improve social support for CF members, Veterans and their families affected by operational stress; and provide education and training in the Canadian Forces community to create an understanding and acceptance Operational Stress injuries.

Pastoral Outreach Program The purpose of The Veteran’s Pastoral Outreach Program is to provide Clergy to veterans and their immediate family when they are dealing with “end of life” issues, such as dying, death, funerals, bereavement, etc. Due to the nature of pastoral emergencies, it is important to us that a swift and high level of care is provided to those in need. The Clergy provided are often retired CF Padres, Royal Canadian Legion Chaplains, police chaplains, and firefighter chaplains. They are personally familiar with military life, and know the demands of retired life for CF members. The Clergy are carefully selected and specifically mandated to meet the needs of those requiring urgent pastoral care.

Return to Work Program The Canadian Forces Return to Work program applies to members of the Regular Force (Reg F) and Primary Reserve (P Res). Return to Work (RTW) programs have been shown to greatly benefit the recovery of injured or ill personnel. The disability cycle of doctor visits, tests and treatments, coupled with the stress and feelings of guilt that can accompany the perception that one is no longer contributing to the organization, tend to weaken patients both physically and psychologically. Studies indicate that the probability of return to any form of employment decreases rapidly with the passage of time away from work.

“The difficulties and struggles of today are but the price we must pay for the accomplishments and victories of tomorrow.”

– William J.H. Boetcker (Minister, lecturer and writer)

60



Family Finances

Setting Goals and Making Wish Lists

One way to reduce post deployment stress is to sit down with the member and openly discuss how finances will be distributed both during the deployment and upon return.

Making a chart of ‘wants’, ‘needs’ and ‘must haves’ would help everyone to understand what will be possible financially and set some realistic goals and limitations.

Family Member Need Want Must Have! Cost

TOTAL



Practical Strategies to Support Families Post Deployment

Tips for Returning Members:

62

“We must become the change we want to see.”

– Mohandas Ghandi (Spiritual leader of India)

Recognize and support (in word and deed) the good things your family has done.

Tips for Returning Members

Take time each day to talk with your family, as a family. Make individual time for each child and your spouse. Re-establish your place in the family slowly and with patience. Be prepared for significant changes in role(s), expectations and responsibilities Make romantic gestures – listen to your significant other’s definition of

romance Make a financial plan and share with any family directly affected Listen 75% of the time, talk 25% of the time Drink in moderation Talk to people that can empathize Balance time with family, significant others and time just for yourself

Tips for Spouses or Significant Others:

Tips for Spouses or Significant Others

Avoid scheduling too many things or large events Make adjustments gradually Make time to spend together Discuss needs and wants Discuss re-adjusting the responsibilities Share financial plans, goals and ‘wish

lists’ Along with time for the family make time

just for each other Be patient with yourself and your partner



Tips for children: Tips for Children

Don’t make any sudden or drastic changes Let the child set the pace of how, when and where for getting to know you again

Talk as family about rules that worked and didn’t work Be available to your child, both with time and to share and discuss emotions, thoughts, feelings, dreams, expectations

Delay making changes in rules and routines for a few weeks until you are able to make decisions, follow through on them and be confident they are in the best interests of your family

Everyone has changed. Celebrate the changes and take the time to recognize them and accept them

Limit criticism and praise often. Encourage children to show and tell you about what happened during the separation (memory books, journals, treasure box)

Eat at least one meal a day together Find something to laugh about each day Tell them about some of your experiences and about all the ways in which you missed them

“Life is always at some turning point.”

– Irwin Edman (Philosopher, professor)

“Make yourself necessary to somebody.”

– Ralph Waldo Emerson (Philosopher, poet)

63



Notes:


Resources

“We read to know that we are not alone.”

– C.S. Lewis (Author, best friend of Tolkien)

“Courage is found in unlikely places.”

– J.R.R. Tolkien (Author, best friend of Lewis)

65

Resources


Quick Reference to Military Resources / Services Benefits and Allowances www.forces.gc.ca/dgcb/dcba/engraph/home_e.asp

Canadian Forces Member Assistance Program www.forces.gc.ca/assistance 1-800-268-7708 (Canada only) 1-800-268-7708 (from US)

Canadian Forces Personnel Support Agency www.cfpsa.com

Canadian Forces Personnel Assistance Fund www.sisip.com/en/Cfpaf_e/index.asp 1-888-753-9828

Canadian/Military Family Resource Centres www.mfrc.ca 1-877-280-3636

Centrepointe Website www.centrepointe.info

Dental Care Plan www.greatwestlife.com Outside Quebec 1-800-957-9777 Quebec 1-800-663-2817

Department of National Defence/Veterans Affairs Canada Centre www.forces.gc.ca/centre North America 1-800-883-6094 Outside North America 1-613-995-0972

Emergency Child Care/Emergency Respite Child Care www.cfpsa.com/dmfs

www.forces.gc.ca/dgcb/dcba/engraph/home_e.asp

www.forces.gc.ca/assistance

www.cfpsa.com

www.sisip.com/en/Cfpaf_e/index.asp

www.mfrc.ca

www.centrepointe.info

www.greatwestlife.com

www.forces.gc.ca/centre

www.cfpsa.com/dmfs

Resources


Family Care Assistance www.forces.gc.ca/dgcb/dcba/engraph/fca_e.asp?sidesection=2&sidecat=7

Mail-Postage Deployment Addresses at www.forces.gc.ca/site/community/messageboard/addresses_e.asp

Mission Information Line 1-800-866-4546 (North America) 613-995-5234 (outside of North America) Collect calls accepted - business hours

National Passenger Service Centre http://trenton.mil.ca/2AMS/npschome_e.htm 1-800-487-1186

Ombudsman for the Department of National Defence and the Canadian Forces www.ombudsman.forces.gc.ca 1-88-88-BUDMAN

Public Service Health Care Plan www.smafi nsm.forces.gc.ca/pshcp/intro_e.asp?sel=otherlinks 1-888-757-7427 (Sun Life)

SISIP Financial Services www.sisip.com

The Royal Canadian Legion http://www.legion.ca/ServiceBureau/overview_e.cfm 1-877-534-4666

Operational Stress Injuries and Social Support (OSISS) www.osiss.ca

“My life is one long curve, full of turning points.”

– Pierre Elliott Trudeau (Prime Minister of Canada)

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www.forces.gc.ca/dgcb/dcba/engraph/fca_e.asp%3fsidesection=2&sidecat=7

www.forces.gc.ca/site/community/messageboard/addresses_e.asp

http://trenton.mil.ca/2AMS/npschome_e.htm


www.smafi%20nsm.forces.gc.ca/pshcp/intro_e.asp%3fsel=otherlinks

www.sisip.com

http://www.legion.ca/ServiceBureau/overview_e.cfm

http://www.osiss.ca/

Resources


Recommended Reading “Don’t Sweat The Small Stuff With Your Family” - Richard Carlson PhD www.amazon.ca “The Happy Book” – Barbara Ann Kipfer www.amazon.ca “Surviving Deployment” – Karen Pavlicin www.amazon.ca “Life After Deployment” – Karen Pavlicin www.amazon.ca “The Big Book of Us” – Nina Grunfeld www.amazon.ca “Married to the Military” – Meredith Leyva www.amazon.com “While You Were Away – Not Just Surviving – 101 Tips” – Megan Egerton-Graham www.egertongrahamconsulting.com “Deployment – A Family Affair” – Pamela Haynes & Debbie King Mabray www.amazon.ca “When Johnnie/Joannnie Comes Marching Home” www.amazon.ca “I’m Already Home… Again” – Elaine Gray Dumler www.amazon.ca “My Love, My Life” – Dianne Collier www.creativebound.com “Courage after Fire : Strategies for Returning Soldiers and their families - Keith Armstrong, Suzanne Best and Paula Domenici www.books-by-isbn.com (ISBN # 978-1-56975-513-6) “A Year of Absence – Six Women’s stories of courage, hope and love - Jessica Redmond www.books-by-isbn.com (ISBN # 0-9657483-1-6) “Deployment Journal for Kids – Rachel Robertson www.books-by-isbn.com (ISBN # 0-9657483-0-8) “Deployment Journal for Spouses” – Rachel Robertson www.elvaresa.com (ISBN # 978-0-9657483-4-6) “Deployment Journal for Parents” – Rachel Robertson www.elvaresa.com (ISBN # 978-0-9657483-9-1)

www.amazon.ca

www.amazon.ca

www.amazon.ca

www.amazon.ca

www.amazon.ca

www.amazon.com

www.egertongrahamconsulting.com

www.amazon.ca

www.amazon.ca

www.amazon.ca

http://www.creativebound.com/

http://www.books-by-isbn.com/



http://www.elvaresa.com/

http://www.elvaresa.com/

Resources


Recommended Reading

for Children Recommended Reading for Children

“The Quilt Makers Journey” – Jeff Brumbeau & Gail de Marcken www.amazon.ca

“Night Catch” – Brenda Ehrmantraut www.amazon.ca

“The Big Book of Us” – Nina Grunfeld www.amazon.ca

“Joey’s Mom is Going Away” – Nathalie Connolly www.cfpsa.com/dmfs

“A Father to be Proud of” – Sheila Johnston www.cfpsa.com/dmfs

“My Mom is a Soldier” – Shawn Belisle www.cfpsa.com/dmfs

“Daddy, will you miss me?” – Wendy McCormick & Jennifer Eachus www.amazon.ca

“I Miss You” – Beth Andrews www.amazon.ca

“The Griffon” (contact you local MFRC)

Handbooks/Workbooks Handbooks/Workbooks

“While You Were Away – For Pre-teens and Teens” – Megan Egerton-Graham www.egertongrahamconsulting.com

“While You Were Away – For Kids” – Megan Egerton-Graham www.egertongrahamconsulting.com

“While You Were Away – For Families” – Megan Egerton-Graham www.egertongrahamconsulting.com

“You’re Back – Reunion Handbook for Families” – Megan Egerton-Graham www.cfpsa.com/dmfs

“The PTSD Workbook” – Mary Beth Williams & Soili Poijula www.amazon.ca

“A Deployment Journal.” Mission Information Line, www.cfpsa.com/dmfs

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http://www.amazon.ca/








http://www.egertongrahamconsulting.com/






Notes:

Resources


Notes:

Notes: