6 Calling Features

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Features & Benefits To Use

Call WaitingWhile you’re on a call, Call Waiting alerts you that you have another incoming call.

How it alerts you1. A beep tone indicates another call is waiting. Only you hear the

tone, the caller hears a normal ringing tone. 2. You will hear a reminder beep tone 10 seconds later. 3. Depress the hook switch or flash button for 1 second to place

your first call on hold and you will be connected to the second caller.

Alternate between calls1. Depress and release the hook switch or flash button once for

each transfer. Each conversation is private and cannot be heard by the other caller.

Terminate either call1. Simply hang up. Your telephone will ring and when you answer,

you will be connected with the other caller. The call you discontinued will no longer be on the line.

Cancel Call WaitingCancel Call Waiting when you don’t want a call interrupted or when your computer is using the telephone line.

Activate prior to making a call1. Lift the handset and listen for the normal dial tone.2. Dial *70 and listen for a second dial tone. Call Waiting is

disabled for the duration of the call and will automatically be turned back on when you hang up.

Activate while on a call1. Depress the hook switch or flash button to obtain a

second dial tone.2. Dial *70 and listen for a confirmation tone. The system

will automatically re-establish the original connection. When your call is completed, hang up and call waiting is automatically restored.

Custom RingingCustom Ringing allows two additional different phone numbers to be assigned to a main line. A unique ring is assigned to each number.

Person Calling dialsMain line numberFirst additional numberSecond additional number

Called party with Call Waiting hearsNormal single tone2 short tonesShort long short

Notes

• If two calls are on a line at one time, anyone calling will receive a busy signal.

• The Call Waiting beep doesn’t have to be answered. After 10 seconds there is one reminder beep and if not answered, the calling party will continue to hear ringing.

Note• If you cancel Call Waiting, anyone calling

while you are on the line will receive a busy signal.

Note • SRT’s office will set up the service

for you.

Called party hearsNormal ring2 short ringsShort long short

7Calling Features

Calling Features

Features & Benefits To Use

Three-way CallingTurn an everyday phone call into a three-way conversation.

To add a third party1. Place the person you’re talking with on hold by depressing the

hook switch or flash button for about one second.2. Listen for the dial tone. Then dial the number of the third party

you wish to add to your conversation. When the third party answers, you may talk privately before completing your three-way connection.

3. When your third party is on the line, press the hook switch or flash button once to get back to your held party. Now all three parties will be on the line.

To disconnect the third party1. Press the hook switch or flash button for about one second.

You will now have only the original party on the line.2. If either of the other two people hang up, you can continue to

talk to the remaining party.

To disconnect completely1. Simply hang up.

Call ForwardingForward your calls to another phone.

To set up Call Forwarding1. Lift the handset, listen for the dial tone and dial *72.2. Listen for a second dial tone.3. Dial the number you want your calls to be forwarded to. Speed

Calling codes may be used if you have this feature.

To cancel Call Forwarding1. Lift the handset, listen for the dial tone and dial *73.2. Listen for two beeps which indicate call forwarding is cancelled,

then hang up.

Selective Call ForwardingCreate a list of up to 12 specific telephone numbers from which calls will be forwarded to a number of your choice. When someone on your list calls you, their call will ring at the forwarding number. All other calls not included on your Selective Call Forwarding list will ring to your line as usual.

To Access Selective Call Forwarding1. Listen for dial tone and dial *63 to access the main menu.2. Continue following the prompts to establish your list.3. Press 3 to turn the service on/off.

Note • If the call to the third party is

not completed or if someone else answers the phone and the person you want to speak with is unavailable, depress the hook switch or flash button twice to resume your conversation with your first caller.

Notes• Once you’ve activated Call

Forwarding, you will hear one short ring each time a call is forwarded.

• You can still make outgoing calls from the phone.

• To change the number your calls are forwarded to, cancel the feature and set it up again.

Notes• You must also subscribe to Call Forwarding for this service

to work.• Area limitations may apply when establishing your list.• When forwarding your calls to a long distance number,

normal toll charges apply.

8 Calling Features

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Caller ID Number – Caller ID Name & NumberSee the telephone number or name and number of the person calling before you answer the phone. Identify annoying or harassing calls and select the calls you choose to answer.

How to use1. When receiving a call, wait until your telephone completes

the first ring as calls are identified between the first and second rings.

2. The telephone number, or name & number, will automatically appear on your phone display.

Call Waiting Caller IDSee who’s calling when you’re on another call.

How to use1. When you are on the phone, you will hear a distinct

Call Waiting tone.2. The caller’s name and/or number will show on

your phone display.3. You can choose whether or not to answer the call.

Caller ID BlockPrevent your name and telephone number from being displayed to the person you’re calling. Choose permanent Caller ID Block or block your calls on a per-call basis.

How to use Per-Call Blocking 1. Listen for the dial tone and dial *67.2. Dial the number you wish to call.3. The person you call will not be able to see your name and

number displayed on their phone display screen, instead, “private” will be displayed. (not guaranteed outside local area)

To Deactivate Caller ID BlockIf you subscribe to permanent Caller ID Block and you wish to unblock your line on a per-call basis, do the following:

1. Listen for the dial tone and dial *82.2. Dial the number you wish to call. 3. The person you’ve called will be able to see your name and

number on their phone display unit.

Notes• I f “private” appears on your phone display, the caller may

have blocked their name and number from displaying.• I f “unknown number” or “out of area” appears, the caller is

in an area that does not support the Caller ID service.• The caller’s number can be identified even when they don’t

leave a message.

Note• Your phone display unit must be

compatible with Call Waiting Caller ID.

Note• For per-call blocking you MUST dial *67

before each call you place otherwise, your name and telephone number will be displayed to the person receiving your call.

9Calling Features

Calling Features

Features & Benefits To Use

Speed Call 8Call your 8 most frequently dialed numbers quickly, easily and accurately.

To store or change your Speed Call numbers1. Listen for a dial tone and dial *74.2. Dial the Speed Call number (0 through 9) you have selected

and the complete telephone number it will represent (example 2 + 555-1111), then depress the # button. Remember to include the 1 + area code for long distance entries.

3. Repeat the above steps for each number to be stored.

To use a Speed Call number1. Listen for a dial tone and press the * button.2. Dial the appropriate one-digit speed call number and your call

will be dialed automatically.

Speed Call 30Call your 30 most frequently dialed numbers quickly, easily and accurately.

To store or change your Speed Call numbers1. Listen for a dial tone and dial *75.2. Dial the Speed Call number (00 through 29) you have selected

and the complete telephone number it will represent (example 00 + 555-1111), then depress the # button. Remember to include the 1 + area code for long distance entries.

3. Repeat the above steps for each number to be stored.

To use a Speed Call number1. Listen for a dial tone and press the * button.2. Dial the appropriate two-digit speed call number and your call

will be dialed automatically.

Speed call 8

0 _______________________________

1 _______________________________

2 _______________________________

3 _______________________________

4 _______________________________

5 _______________________________

6 _______________________________

7 _______________________________

8 _______________________________

9 _______________________________

Speed Call 30

00 ______________________________

01 ______________________________

02 ______________________________

03 ______________________________

04 ______________________________

05 ______________________________

06 ______________________________

07 ______________________________

08 ______________________________

09 ______________________________

10 ______________________________

11 ______________________________

12 ______________________________

13 ______________________________

14 ______________________________

15 ______________________________

16 ______________________________

17 ______________________________

18 ______________________________

19 ______________________________

20 ______________________________

21 ______________________________

22 ______________________________

23 ______________________________

24 ______________________________

25 ______________________________

26 ______________________________

27 ______________________________

28 ______________________________

29 ______________________________

My Speed Call list

Note• Remember to keep a list of your

Speed Call numbers.

Note• Remember to keep a list of your

Speed Call numbers.

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Calling FeaturesFeatures & Benefits To Use

Customer Originated TraceTrace harassing calls and at your request, your local law enforcement agency will investigate. This should only be used to trace life threatening calls or calls which are of a harassing nature in which you may want to press charges.

How to use1. When you receive a harassing or threatening call, hang up.

Immediately pick up the handset and listen for the dial tone.2. Dial *57 and listen for a message indicating that you have

successfully activated the tracing feature.3. Hang up.4. The number you traced will be recorded at the law enforcement

agency. If you decide to follow up on the matter, you will need to work directly with your local law enforcement agency for further investigation.

Anonymous Call RejectionYou can reject incoming calls from calling parties who choose to keep their number private. The calling party will receive an announcement informing them that the person they are attempting to reach does not accept calls from blocked numbers.

To Activate Anonymous Call Rejection1. Listen for dial tone and dial *77.2. A confirmation tone will indicate the service is activated.

To Deactivate Anonymous Call Rejection1. Listen for dial tone and dial *87.2. A confirmation tone will indicate the service is deactivated.

Call Wake-upYour telephone can be used as an alarm clock.

How to use1. Lift the handset, listen for the dial tone and dial *94.2. You will receive a confirmation tone.3. Dial a four digit wake-up time, plus the number of rings desired,

plus the # sign. The desired time must be entered in 24 hour format. Example: Enter 0700 for 7:00 a.m. or 1830 for 6:30 p.m. The time must be entered daily. The desired number of rings can range from 2-9, but must be entered in a two digit format. Example: If you desire three rings, dial 03. If you do not enter a desired ring count, you will automatically receive 9 rings.

To cancel a Wake-Up call1. Lift the handset, listen for a dial tone and dial *95. 2. After you hear a confirmation tone, hang up.

Notes• Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you receive

another call or a call waiting tone before activating a trace, you will trace the wrong call.• It is a good idea to keep note of the date and time you activated a trace.• The traced number will only be available to your local law enforcement agency. Under no circumstances

will you be given the traced number.

Note• Calls from areas that do not support the Caller ID service will not be rejected. These calls will show on your Caller ID display

as “out of area” or “unknown caller.”

11Calling Features

Calling Features

Features & Benefits To Use

Last Call ReturnDial the last number that called you.

How to use1. Listen for dial tone and dial *69. You will hear a message

describing the steps required to complete the callback.

If the line is busy1. You will hear a message telling you the line is busy and how to

proceed. Hang up and your phone will continue to place the call every minute up to 30 minutes.

2. A distinctive callback ring alerts you when the line becomes available.

3. Pick up the handset and wait for the called party to answer.

To cancel1. Listen for dial tone and dial *89. You will hear a recording

telling you that Last Call Return is deactivated.2. Hang up.

Distinctive Ring Call WaitingCreate a list of up to 12 specific telephone numbers from which calls will ring in a unique pattern. When someone on your list calls you, their call will ring with a different tone. If you’re on the phone and another caller from your list calls, the Call Waiting tone will be unique from a regular Call Waiting beep. All other calls not included on your Distinctive Ring Call Waiting list will ring to your line as normal.

To Access Distinctive Ring Call Waiting1. Listen for dial tone and dial *61 to access the main menu.2. Continue following the prompts to establish your list.3. Press 3 to turn the service on/off.

Warm LineWarm Line allows a person to knock the phone off the hook in any emergency, assuring them that an automatic call to a predetermined number will alert someone to their situation.

When your telephone is lifted off-hook and normal dialing has not started before the end of the time delay period, the predetermined stored number is automatically dialed by SRT’s central office switching equipment.

Notes• You must also subscribe to Call Waiting

for this service to work.• Area limitations may apply when

establishing your list.

Note• SRT’s office will set up this service for you.

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Call Forward Remote ActivationActivate and deactivate your Call Forwarding from another telephone number.

To Set PIN NumberThis must be done from the phone on which you have Call Forward Remote Activation.

1. Listen for dial tone and dial *97 to access the main menu.2. Voice prompt will ask for the access code of the feature you

want to change.3. Dial *98.4. Enter your current PIN (last four digits of your

telephone number).5. Enter new PIN.6. Re-enter new PIN and hang up.

To Activate Call Forward Remote Activation1. Dial the telephone number to access Call Forward Remote

Activation: 858-0000.2. Enter your 7 digit phone number that has remote activation

service, followed by the PIN number.3. Dial *72 and the telephone number where you want your calls

forwarded (include area code if necessary).4. To confirm, dial 1 and hang up.

To Deactivate Call Forward Remote Activation1. Repeat steps 1 and 2 above.2. Press *73 and hang up.

Continuous RedialKeep redialing busy numbers and be notified when the line becomes available.

How to use1. After calling a number and reaching a busy signal, hang up.

Lift the handset again and listen for the dial tone and dial *66. You will hear a message indicating that you have activated the service. Hang up.

2. Your phone will continue to call the busy line for up to 30 minutes.

3. A distinctive callback ring alerts you when the line becomes free. When you hear the distinctive ring, lift the handset and wait for the called party to answer.

To cancel1. Listen for the dial tone and dial *86.2. Listen for a confirmation message and hang up.

Notes• You must also subscribe to Call

Forwarding for this service to work.• Pressing # after each entry will speed

up the process.

Note• You may place other calls while

Continuous Redial attempts to reach a busy number.

13Calling Features

Calling Features

Features & Benefits To Use

Call TransferYou can transfer a call to another party and hang up making your line available for other calls.

To Transfer a Call1. With a call in progress, press the hook switch or flash button.

This will put the call on hold.2. Listen for a confirmation tone and dial the telephone number

where you want to transfer the call.3. You can announce the call or hang up and the two parties will

be connected.5. If you press the hooks witch or flash again, you’ve established a

3-way call.

If you reach a busy signal, unanswered ringing line, or wrong number while attempting to transfer a call, press the flash button once to join the busy signal, ringing line, or wrong number with you and the original party. Press the flash button again to drop the busy signal, ringing line, or wrong number. You will remain connected to your original party.

Selective Call RejectionCreate a list of up to 12 telephone numbers from which you do not wish to receive calls. Calls from telephone numbers included in your list will receive an announcement informing them that you are not accepting calls at this time.

To Create your Selective Call Rejection List1. Listen for the dial tone and dial *60 to access the main menu.2. Continue following the prompts to establish your list.3. Long distance numbers must be programmed as a “private”

entry immediately after the call takes place. Listen for dial tone and dial *60 followed by #, 01, #.

4. Press 3 to turn the service on/off.

Create Your Personal Telephone ListSome calling features require you to create a personal telephone list. This is achieved by dialing the access code for each service to gain entry to the instructions.

These features require a personal telephone list • Selective Call Rejection • Selective Call Acceptance • Selective Call Forwarding • Distinctive Ring Call Waiting

To Add a Private Entry1. Access the main menu and dial #, 01, #. This will add the

last incoming call to your list, even though you don’t know the telephone number. If it was previously added, the system will indicate that it is already on your list.

To Delete a Private Entry from Your List1. Access the main menu and dial 09.2. All Private Entries will be deleted. You cannot selectively remove

a Private Entry

Note• If you transfer a call out of your local

service area, you will accumulate toll charges as long as the other two parties remain connected.

Notes• Area limitations may apply when establishing your list.• Selective Call Rejection takes precedence over Selective Call Forwarding and Anonymous Call Rejection.

Note• Each service requires its own list.

Once established, your list will remain intact, even if you don’t have the feature activated. You can modify and update your list as often as you like without activating your service. Simply access the main menu and follow the prompts.

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Calling FeaturesFeatures & Benefits To Use

Selective Call AcceptanceScreen incoming calls by creating a list of up to 12 telephone numbers from which you are willing to accept calls. Calls from telephone numbers not included in your list will receive an announcement informing them that you are not accepting calls at this time.

To Create your Selective Call Rejection List1. Listen for the dial tone and dial *60 to access the main menu.2. Continue following the prompts to establish your list.3. Long distance numbers must be programmed as a “private”

entry immediately after the call takes place. Listen for dial tone and dial *60 followed by #, 01, #.

4. Press 3 to turn the service on/off.

Simultaneous Ring (SIM Ring)Program up to four additional telephone numbers to ring at the same time with SIM Ring. For example, a call made to you at your home can ring your wireless phone, your office phone, your lake cabin phone and your friend’s phone, all at the same time. The first one to answer accepts the call.

To Access SIM Ring1. Listen for dial tone and dial *80 to access the main menu.2. Continue following the prompts to establish your list.4. Press 3 to turn the service on/off.

To Access SIM Ring Remotely1. Listen for dial tone and dial 858-0001.2. Enter your telephone number including the area code.3. Enter your PIN (defaults to last four digits of your telephone

number) and follow the prompts.

To Change your PIN (Personal Identification Number)This must be done from the phone you have SIM Ring activated on.1. Listen for dial tone and dial *97 to access the main menu.2. The voice prompt will ask for the access code for the feature

you want to change.3. Dial *80 and enter your current PIN (last four digits of your

telephone number).4. Enter a new PIN. 5. Re-enter the new PIN and then hang up.

Shortcuts to use with various calling featuresShortcuts may be used with the following features: Anonymous Call Rejection, Distinctive Ring Call Waiting, Selective Call Acceptance, Selective Call Forwarding, and Selective Call Rejection.

ShortcutListen to your entries ..................................................... 1Turn on/off .................................................................. 3Add an entry .................................................................. #Remove an entry ...........................................................*Remove ALL entries ..................................................... 08Remove “private” entries ............................................... 09Listen to instructions ...................................................... 0Save list or exit ....................................................Hang Up

Notes• Area limitations may apply when

establishing your list.• Selective Call Rejection takes

precedence over Selective Call Forwarding and Anonymous Call Rejection.

Note• Pressing # after each entry will speed

up the entry process.

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Voice Mail

Voice Mail

To activate your mailbox for the first time: 1. Dial *99 2. Enter your password (the last 4 digits of

your phone number) 3. Follow a series of three steps: • Change your password • Record your name • Record your greeting

To access your mailbox from your telephone: 1. Dial *99 2. Enter your password 3. Follow the prompts

Details below are for the Primary Residential Voice Mail service however, the options available and numbers associated with each option will vary depending on the Voice Mail package you have.

Primary Residential Voice Mail: Maximum Number of Greetings .....................1 Length of Greeting ....................... 28 seconds Maximum Number of Messages ..................15 Length of Message ...................... 92 seconds Saved Messages ................................21 days

To access your mailbox from another telephone that has a voice mailbox: 1. Dial *99 2. Press # 3. Enter your ten digit mailbox number

(701-XXX-XXXX) 4. During the greeting press * 5. Enter your password 6. Follow the prompts

To access your mailbox from another telephone that does not have a voice mailbox: 1. Dial the voice mail access number for your

exchange (see the list below) 2. Enter your mailbox number

(701-XXX-XXXX) 3. During the greeting press * 4. Enter your password 5. Follow the prompts

Call and ask about Voice Mail Enhancements such as Constant Touch, Multi-User Mailbox, Multiple Greetings, Operator Revert, Direct Dial, Automatic Callback and Message Notification.

Antler ........................................ 267-9600 Berthold .................................... 453-9600 Butte ......................................... 626-9600 Carpio ....................................... 468-9600 Deering ..................................... 728-9600 Des Lacs.................................... 725-9600 Donnybrook ............................... 482-9600 Glenburn .................................... 362-9600 Karlsruhe ................................... 525-9600 Landa ........................................ 295-9600 Lansford .................................... 784-9600 Martin ....................................... 693-9600 Maxbass .................................... 268-9600

Metigoshe .................................. 263-9600 Minot/Burlington/Surrey ............ 852-9600 Minot AFB .................................. 727-9600 Mohalla ..................................... 756-9600 Newburg .................................... 272-9600 Sawyer ...................................... 624-9600 Sherwood .................................. 459-9600 South Prairie .............................. 722-9600 Tolley ......................................... 386-9600 Towner....................................... 537-9600 Upham ....................................... 768-9600 Velva ......................................... 338-9600 Westhope ................................... 245-9600

Voice Mail is an inexpensive easy-to-use, automated recording service that allows you to make, receive, answer and distribute your messages from any touch tone telephone. All of your messages are date and time stamped and are of great voice quality. Voice Mail costs just a few dollars a month and there is no equipment to buy or maintain. Call SRT to activate Voice Mail Service. Voice Mail is an optional service and charges will apply. Refer to the following two pages for residential and business flow charts.

16Voice Mail - Residential Flow Chart

Voice Mail - R

esidential Flow C

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17Voice Mail - Business Flow Chart

Voice Mail - B

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