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Call-n-RideTransportation Program
Montgomery County Department of TransportationDivision of Transit ServicesMay 7, 2015
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Overview Introduction Eligibility & Recertification Income Categories Current participants by Income Levels Transition from paper vouchers to swipe cards Trip Process Account Management Same Day Access Q&A
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Introduction Call-n-Ride (CNR) is a user-side subsidy
program aimed at improving mobility for low-income seniors and persons with disabilities in the County
Participants’ subsidy levels range from 50% - 91.3%; determined by income
Transportation service is provided by local taxi companies who are under contract with the County
Participants receive up to $120 worth of taxi rides per month
CNR provides 10,500 trips per month Funding for CNR is from State grant, County
funds, and user fees.
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Eligibility Seniors 67 years or older and low income
provide:Proof of ageProof of residencyProof of income
Persons with disabilities, 18 – 66 years provide:All of the above; disability form signed by a
licensed physician Participants are required to recertify every two
years to continue participating in the program
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Income Categories
CategoriesCost Per
$60 Value 1-Person 2-Person 3-Person 4-Person 5-Person 6-PersonLevel 1 5.25$ up to $15,856 up to $21,403 up to $26,950 up to $32,498 up to $38,047 up to $43,595
Level 2 10.00$ $15,857 - $21,403 $21,404 - $24,404 $26,951 - $31,404 $32499 - $37,489 $38,048 - $43,747 $43,596 - $49,295
Level 3 20.00$ $21,404 - $26,951 $24,405 - $29,951 $31,405 - $36,725 $37,490 - $42,500 $43,748 - $49,447 $49,296 - $54,995
Level 4 30.00$ $26,952 - $32,499 $29,952 - $36,951 $36, 726 - $42,800 $42,501 - $47,102 $49,448 - $55,147 $54,996 - $60,695
Income Eligibility Categories for Call-n-Ride Income Limits by Household Size
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Participants by Income Levels
Categories 1-Person 2-Person 3-Person 4-Person 5-Person 6-Person TotalPercentage of Total
Subsidy Level 1 (91.3%) 3157 1183 56 29 14 4 4443 88.03%
Subsidy Level 2 (83.3%) 292 46 2 1 1 0 342 6.78%
Subsidy Level 3 (66.7%) 138 33 5 3 3 1 183 3.63%
Subsidy Level 4 (50%) 57 17 0 3 1 1 79 1.57%
TOTAL 3644 1279 63 36 19 6 5047 100.00%Percentage of Total 72.20% 25.34% 1.25% 0.71% 0.38% 0.12% 100%
Participants by Income & Household Size
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Transition to Swipe Cards On April 1, 2013 Call-n-Ride eliminated vouchers and
transitioned to a swipe card system The program utilizes the EZTransport System which was
integrated to the hardware and software in the vehicles of all participating taxi companies.
The Call-n-Ride card is a “closed loop” card that is processed by the EZTransport Gateway.
The Swipe cards are more convenient for users Enhances the ability to better monitor the transactions
and activities in the Call-n-Ride program. The new system has also ensured that the services go to
those people for whom they are intended.
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Trip Process Participants present the Call-n-Ride card to driver at the beginning of the trip. Driver swipes that card at the beginning of the trip to perform a Balance Inquiry which
serves 2 purposes: Sends the pickup date, time, provider, vehicle #, driver #, pickup GPS
coordinates and card number to the EZTransport system Validates the card and returns the account available balance to the driver
and cardholder If the balance inquiry is approved and there are enough available funds for the trip,
the driver will perform the trip. If balance inquiry is not completed at the start of the trip, the trip will decline when driver swipes card and attempts to process the fare at the destination.
Upon arrival at the destination, the driver will swipe the participant’s card and perform a purchase; the total cost is electronically deducted from the participants’ card
The following data will be sent to the EZTransport system in real time – Trip date and time, drop off date and time, provider, vehicle #, driver #, pick-up and drop-off GPS coordinates and total fare amount.
If the Swipe Card system is down in a specific cab, the driver can accommodate CNR rider for that trip by using a CNR manual form; the driver must then inform his dispatch and cannot perform anymore CNR trips until it is fixed.
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Invoicing and Auditing All trip charges must adhere to the County’s Taxi Regulation meter rates The taxi companies submit/upload their invoices with trip details to the
EZTransport System, within 7 days after the end of the weekly cycle The providers’ invoice data is compared to the live real time data collected
at the time the trip was taken The trip audit process will:
Check for first swipe time vs. purchase time Run the mileage based on the addresses and GPS coordinates Recalculate fare amount for trips with high fares with low mileages Checks for high extras and tip amounts
The audit process identifies anomalies in trips and invoices including: Trips that appear to have violations or discrepancies Intentional excessive billing Excessive billing due to driver mistakes or system error Fare and distance mismatch Receipts missing data.
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Account Management Monthly co-payment can be made by mailing
checks, money orders or on-line payments Maximum monthly subsidy value is $120;
participants can also choose to receive a $60 subsidy value
Maximum accumulated balance on a card is $360
Participants can check account activity, card usage and balance information online, or by calling the hotline
Same Day Access Program User-side subsidy program Participants: Certified Metro Access participants who do
not qualify for Call-n-Ride because of income requirements can participate in this program
Participants can get “same day” taxi service; MetroAccess trips are scheduled at least one day in advance of the desired travel date
Provides up to $60 worth of taxi rides per month for $30 (50% subsidy)
