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California Workforce Development Board Training Needs Assessment and Skills Gap Analysis Draft Report March 2017 California Workforce Professionals WIOA Training Needs Assessment and Skills Gap Analysis Presented to: California Workforce Development Board (CWDB) Prepared by: California Workforce Association (CWA) and Public Consulting Group, Inc. (PCG) Spring 2017

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Page 1: California Workforce Professionals WIOA Training Needs ......Mar 01, 2018  · California Workforce Professionals WIOA Training Needs Assessment and Skills Gap Analysis Presented to:

California Workforce Development Board Training Needs Assessment and Skills Gap Analysis

Draft Report March 2017

0

California Workforce Professionals

WIOA Training Needs Assessment

and Skills Gap Analysis

Presented to: California Workforce Development Board (CWDB) Prepared by: California Workforce Association (CWA) and Public Consulting Group, Inc. (PCG) Spring 2017

Page 2: California Workforce Professionals WIOA Training Needs ......Mar 01, 2018  · California Workforce Professionals WIOA Training Needs Assessment and Skills Gap Analysis Presented to:

California Workforce Development Board Training Needs Assessment and Skills Gap Analysis

Draft Report March 2017

1

EXECUTIVE SUMMARY AND ANALYSIS Through the Workforce and Innovation and Opportunity Act (WIOA), opportunity exists for major institutional change which will enable state and local workforce leaders to work together to impact income mobility, and align public resources. On behalf of the California Workforce Development Board (CWDB), the California Workforce Association (CWA) in partnership with Public Consulting Group, Inc. (PCG) connected with 91% (or 42 of the 46) of the local Workforce Development Boards (WDBs) in California to survey their current WIOA knowledge and assess their training needs. This comprehensive survey and analysis is intended to include the knowledge and training needs of board members, board staff, career center management and staff, youth providers and core partners. Through the implementation of WIOA, knowledge, expertise and skills are required of the entire system and its partners to meet the goals and intent of the legislation and the State Workforce Board. The knowledge required is not only knowledge and expertise related to the mission of these agencies, but also skills that provide a framework for working together. To complete the Statewide Training Needs Assessment Survey, CWA convened a Statewide Coordination meeting in which the 14 designated Regional Training Coordinators (RTC’s) and representatives from the State Employment Development Department were convened to provide them with insight and understanding as to the goals of the WIOA Technical Assistance Grant and of the Training Needs and Assessment Survey Process. The Training Needs and Assessment Survey was provided to each RTC and their input and comments were incorporated so that training priorities could better be determined. Each of the 14 RTC’s was instrumental in helping to ensure the surveys were completed by the local regions. The Training Needs Assessment and Needs Survey is broken into two categories:

1. A Workforce Development Board (WDB) Self-Assessment of Already Completed WIOA Training by all staff, AJCC Career Center Services Staff, Business Services Staff, AJCC Supervisors and Managers, and WDB Members and Staff.

2. Need for Additional WIOA and Workforce Training for AJCC Staff, AJCC Management, WDB Support Staff and WDB Members and Leadership.

The findings of the survey and assessment will serve as the foundation for planning and implementing statewide capacity building and trainings, and structuring them to ensure competency in the seven policy strategies identified in the State workforce plan: sector strategies, career pathways, regional partnerships, earn and learn models, supportive services, integrated service design and cross system data capacity. In addition, through the development of the California Training Model (CTM) continuous improvement will be a high priority as well as promoting a Customer Centered Design (CCD) to service delivery. Through this extensive outreach survey and assessment effort, it is anticipated that a consistent, statewide training plan will promote buy-in and participation by all WDB’s and further standardize staff competencies across the statewide system, thereby improving experiences and successes for job seekers and employers with the public workforce system.

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California Workforce Development Board Training Needs Assessment and Skills Gap Analysis

Draft Report March 2017

2

GENERAL INFORMATION

Please provide the following information about the training needs in your region.

Question 1: Please select your Workforce Development Board.

Participating Workforce Development Boards

1 Alameda 22 Orange

2 Anaheim 23 Richmond

3 Contra Costa County 24 Riverside

4 Foothill 25 San Benito

5 Fresno 26 San Bernardino County

6 Golden Sierra 27 San Francisco

7 Humboldt 28 San Joaquin

8 Imperial 29 San Jose

9 Kern-Inyo-Mono 30 San Luis Obispo

10 Kings 31 Santa Ana

11 Los Angeles City 32 Santa Barbara

12 Madera 33 Santa Cruz

13 Mendocino 34 SETA

14 Merced 35 Solano

15 Monterey 36 Sonoma

16 Mother Lode 37 South Bay

17 Napa-Lake 38 Southeast Los Angeles County

18 NORTEC 39 Stanislaus

19 North Central Consortium 40 Tulare

20 Nova 41 Ventura

21 Oakland 42 Yolo

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TYPES OF TRAINING The following section seeks insight on training associated with specific roles within your local system (e.g. Business Service Staff, Career Center Staff, Supervisors and Managers, etc.). Responses describe each staff level's involvement in relevant training since January 2016. Each header represents the category of staff trained, while each sub-header describes the training topics in which they show basic, intermediate, or advanced proficiency.

Training Category: General WIOA Trainings (All Staff)

A. Basics of WIOA

n = 42

90.5% 90.5%

78.6% 78.6%

66.7%

78.6%

23.8%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Perc

en

t in

Need

of

Tra

inin

g

Staff Positions n=42

AJCC Staff Positions in Need of Training

14.3%

59.5%

26.2%

0.0%

20.0%

40.0%

60.0%

80.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

All Staff - Basics of WIOA

Question 6: In particular, what AJCC staff positions are in need of training? Please, select all that apply.

Other positions suggested by survey respondents as in need of training include: 1. Fiscal Staff 2. CLEO, WDBs, fiscal 3. Admin Support 4. Partner Staff co-

located in AJCC 5. Assessment

technicians 6. WDB Members 7. Partners 8. Career Planners

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B. Advanced Topics in WIOA

n = 42

C. Labor Market Information

n = 42

D. Sector Work

n = 42

E. Career Pathways

n = 42

42.8%

54.8%

2.4%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

All Staff - Advanced Topics in WIOA

35.7% 38.1%

26.2%

0.0%

10.0%

20.0%

30.0%

40.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

All Staff - Labor Market Information

19.0%

62.0%

19.0%

0.0%

50.0%

100.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

All Staff - Sector Work

38.1%54.8%

7.1%

0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

All Staff - Career Pathways

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Draft Report March 2017

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A. Customer Flow

n = 42

B. Integrated Service Delivery

n = 42

C. Co-Enrollment

n = 42

D. Limited English Proficiency

n = 42

14.3%

57.1%

28.6%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Customer Flow

35.7%

50.0%

14.3%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Integrated Service Delivery

38.1%47.6%

14.3%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Co-Enrollment

21.4%

66.7%

11.9%

0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Limited English Proficiency

Training Category: AJCC Career Services Staff

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E. Customer Centered Design (CCD)

n = 42

F. Incumbent Worker Training (IWT)

n = 42

G. CalJOBS

n = 42

H. Layoff Aversion

n = 42

35.7% 35.7%28.6%

0.0%

20.0%

40.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Customer Centered Design (CCD)

61.9%

31.0%

7.1%

0.0%

20.0%

40.0%

60.0%

80.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Incumbent Worker Training (IWT)

12.0%

69.0%

19.0%

0.0%

20.0%

40.0%

60.0%

80.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - CalJOBS

14.3%

52.4%

33.3%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

AJCC Career Services Staff - Layoff Aversion

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Training Category: Business Services Staff

A. Career Pathway Development

n = 42

B. Coordination in Serving Targeted Populations

n = 42

C. Sector Strategies Framework Development

n = 42

50.0% 47.6%

2.4%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

Business Services Staff - Career Pathway Development

23.8%

61.9%

14.3%

0.0%

20.0%

40.0%

60.0%

80.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

Business Services Staff - Coordination in Serving Targeted Populations

16.7%

78.5%

4.8%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

Business Services Staff - Sector Strategies Framework Development

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Draft Report March 2017

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Training Category: AJCC Supervisors and Managers

A. Convening Strategies

n = 42

B. Facilitation Techniques

n = 42

C. MOU Development

n = 42

D. Using Labor Market Information (LMI)

n = 42

11.9%

59.5%

28.6%

0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Supervisors and Managers - Convening Strategies

26.2%

42.8%31.0%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Supervisors and Managers - Facilitation Techniques

9.5%

90.5%

0.0%0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

AJCC Supervisors and Managers - MOU Development

23.8%

50.0%

26.2%

0.0%

20.0%

40.0%

60.0%

Basic Intermediate AdvancedPerc

en

t o

f S

taff

Competency Level

AJCC Supervisors and Managers - Using Labor Market Information (LMI)

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Draft Report March 2017

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Training Category: WDB Members and Staff

A. Leading Organizational Change

n = 42

B. Resource Braiding

n = 42

C. Using Labor Marketing Information

n = 42

D. Understanding/Working with Economic Development

n = 42

23.8%

59.5%

16.7%

0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

WDB Members and Staff - Leading Organizational Change

11.9%

88.1%

0.0%0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

WDB Members and Staff - Resource Braiding

16.7%

59.5%

23.8%

0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

WDB Members and Staff - Using Labor Marketing Information

4.8%

59.5%

35.7%

0.0%

50.0%

100.0%

Basic Intermediate Advanced

Perc

en

t o

f S

taff

Competency Level

WDB Members and Staff - Understanding and Working with Economic Development

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Draft Report March 2017

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POTENTIAL TYPES OF STATEWIDE TRAINING This section assesses the usefulness of each training provided. Respondents used the following definitions to rate the usefulness of training if it were to be provided to staff:

Very useful

Somewhat useful

Not at all useful

Training Category: AJCC Staff

Coordination in Serving Target Populations

n = 42

Cost Sharing Negotiation

n = 42

Customer Process Flow Development

n = 42

69.0%

28.6%

2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Coordination in Serving Target Populations

59.5%

23.8%16.7%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Cost Sharing Negotiation

73.8%

16.7%9.5%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Customer Process Flow Developement

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Draft Report March 2017

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Customer Service Orientation of AJCC

n = 42

Facilitation Techniques

n = 42

Integrated Service Delivery

n = 42

MOU Partnership Development

n = 42

50.0% 45.2%

4.8%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Customer Service Orientation of AJCC

54.7%

40.5%

4.8%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Facilitation Techniques

64.3%

33.3%

2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Integrated Service Delivery

50.0%

28.6%21.4%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - MOU Partnership Development

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Draft Report March 2017

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Performance – Development of Contractual Performance Goals

n = 42

Performance – Indicators and Reporting

n = 42

System Monitoring and Compliance

n = 42

Understanding Labor Market Information

n = 42

57.1%31.0%

11.9%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Performance – Development of Contractual Performance Goals

71.4%

26.2%

2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Performance – Indicators and Reporting

66.7%

23.8%9.5%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - System Monitoring and Compliance

71.4%

28.6%0.0%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - Understanding Labor Market Information

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Draft Report March 2017

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WIOA 101

n = 41

Other Suggested Training Topics:

Eligibility

Customer Assessment

Business Engagement

CalJOBS Usage

Getting re-entry population employed; Making promotional videos (technical assistance); Partnerships with mental health; Working with PWDs

Career Planning

CQI (Malcolm Baldridge)

Quality Career Development

Career Pathway Development

Accessibility of the AJCC (Section 188 of WIOA and the Americans with Disabilities Act of 1990),

regarding physical and programmatic accessibility of facilities, programs, services, technology

and materials for individuals with disabilities.

n = 42

61.0%

29.2%9.8%

0.0%

50.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

AJCC Staff - WIOA 101

66.7%

28.5%

4.8%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Accessibility of the AJCC

Training Category: AJCC Management

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Business Services and Employer Engagement

n = 42

Coordination in Serving Targeted Populations

n = 42

Customer Process Flow Development

n = 42

Customer Service Orientation of AJCC

n = 42

78.6%

21.4%0.0%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Business Services and Employer Engagement

73.8%

26.2%

0.0%0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Coordination in Serving Targeted Populations

71.4%

28.6%

0.0%0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Customer Process Flow Development

47.6% 47.6%

4.8%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Customer Service Orientation of AJCC

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Customer Skills Assessment Strategies

n = 42

Facilitation Techniques

n = 42

Fiscal and Financial Training

n = 42

Integrated Service Delivery

n = 42

59.5%40.5%

0.0%0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Customer Skills Assessment Strategies

64.2%

31.0%

4.8%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Facilitation Techniques

71.4%

23.8%

4.8%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Fiscal and Financial Training

71.4%

26.2%

2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Integrated Service Delivery

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Measuring and Tracking Performance Goals

n = 42

Performance Indicators and Reporting

n = 42

Understanding Labor Market Information

n = 42

WIOA 101

n = 39

78.6%

19.0%2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Measuring and Tracking Performance Goals

73.8%

26.2%0.0%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Performance Indicators and Reporting

42.9%52.3%

4.8%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - Understanding Labor Market Information

41.0% 41.1%

17.9%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

AJCC Management - WIOA 101

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Other Suggested Training Topics:

Eligibility

Motivating Staff and Building Capacity; Understanding required partner’s outcomes and goals

Grant Writing, RFP 101

ABC application - implementation; Coordinating with welfare services; Forging relationships with mental health programs; Forging relationships with probation departments

CQI (Malcolm Baldridge)

Time Management and Project Management

Change Management for Supervisors in Multi-Agency Environment

Coordination in Serving Target Populations

n = 39

Cost Sharing Negotiation

n = 42

46.1%38.5%

15.4%

0.0%

20.0%

40.0%

60.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff - Coordination in Serving Target Populations

57.1%

26.2%16.7%

0.0%

20.0%

40.0%

60.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Cost Sharing Negotiation

Training Category: WDB Support Staff

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Customer Process Flow Development

n = 42

Customer Service Orientation of AJCC

n = 41

Facilitation Techniques

n = 42

Integrated Service Delivery

n = 42

42.9% 38.1%

19.0%

0.0%

20.0%

40.0%

60.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Customer Process Flow Development

31.7%46.3%

22.0%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Customer Service Orientation of AJCC

50.0% 38.1%11.9%

0.0%

50.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Facilitation Techniques

52.4% 40.5%7.1%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Integrated Service Delivery

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Draft Report March 2017

19

MOU Partnership Development

n = 42

Performance – Development of Contractual Performance Goals

n = 42

Performance – Indicators and Reporting

n = 42

System Monitoring and Compliance

n = 42

54.8%19.0% 26.2%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -MOU Partnership Development

66.7%

28.5%4.8%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff - Performance –Development of Contractual Performance Goals

64.3%

28.6%

7.1%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Performance – Indicators and Reporting

71.4%

21.4%7.2%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -System Monitoring and Compliance

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Draft Report March 2017

20

Understanding Labor Market Information

n = 42

WIOA 101

n = 36

Other Suggested Training Topics:

Eligibility; Customized Training; Transitional Jobs; Work Experience

Business Engagement; CalJOBS Usage; Career Assessment and Planning

Conflict Resolution; Connecting AJCC staff to regional efforts; Developing One Strategy; Getting Employers to Collaborate with AJCCs

Time Management and Project Management; WIOA 102 - Intermediate

Alignment of Workforce Investment, Education and Economic Development

n = 42

54.8% 35.7%9.5%

0.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff -Understanding Labor Market Information

33.3%52.8%

13.9%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Support Staff - WIOA 101

66.7%

31.0%

2.3%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Alignment of Workforce Investment, Education and Economic Development

Training Category: WDB Members and Leadership

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Draft Report March 2017

21

Career Pathway Development

n = 42

Cost Allocation

n = 42

Cost-benefit analysis regarding fiscal impacts to participating jurisdictions, impacts to client services or service delivery, benefits to industry engagement or regional influence, efficiencies of scale, etc.

n = 41

Customer Process Flow (high level)

n = 41

64.3%

28.6%7.1%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Career Pathway Development

47.6%35.7%

16.7%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Cost Allocation

58.5%

31.7%9.8%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Cost-Benefit Analysis

36.6%

51.2%

12.2%

0.0%

20.0%

40.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Customer Process Flow (high level)

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Draft Report March 2017

22

Data Analytics and Reporting

n = 42

Local Strategic Planning (Alignment with State Standards)

n = 42

Integrated Service Delivery

n = 42

Leading Organizational Change

n = 42

54.8%35.7%

9.5%

0.0%

50.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Data Analytics and Reporting

69.0%

21.5% 9.5%

0.0%

50.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Local Strategic Planning (Alignment with State Standards)

47.6% 45.2%

7.2%

0.0%

20.0%

40.0%

60.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Integrated Service Delivery

69.0%

21.5% 9.5%

0.0%

50.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Leading Organizational Change

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Draft Report March 2017

23

Partnerships – Establish informal agreements with partners (e.g., memoranda of understanding) to include negotiation of cost sharing and allocation

n = 42

Partnerships – Establish formal agreements (Joint Powers Authority (JPA) and adjusting existing JPA including composition, purpose, fiscal authority and other responsibilities)

n = 42

Partnerships – Establish other cooperative arrangements among local governments that achieve greater coordination in decision-making

n = 41

52.4%35.7%

11.9%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Partnerships – Establish Informal Agreements with Partners

40.5% 40.5%

19.0%

0.0%

20.0%

40.0%

60.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Partnerships – Establish Formal Agreements

53.7%34.1%

12.2%

0.0%

50.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Partnerships – Establish Other Cooperative Arrangements

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Draft Report March 2017

24

Partnerships – Facilitate agreements among multiple local boards, local governments, executive staff, and/or chief local elected officials

n = 42

Performance – Goals Development

n = 42

Procurement

n = 42

Regional Strategic Planning (Alignment with State Standards)

n = 42

61.9%26.2% 11.9%

0.0%

100.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Partnerships – Facilitate agreementsamong multiple local boards, local governments, executive staff,

and/or chief local elected officials

64.3%

33.3%

2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Performance – Goals Development

40.5% 33.3% 26.2%

0.0%

50.0%

Very Some Not at allPerc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Procurement

69.0%

28.6%

2.4%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Regional Strategic Planning (Alignment with State Standards)

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Draft Report March 2017

25

Sector Strategy Development

n = 42

Supportive Services (including transportation)

n = 42

Training Services (ITA, OJT, CJT, etc.)

n = 41

Understanding Labor Market Information

n = 41

78.6%

21.4%0.0%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Sector Strategy Development

31.0%33.3%

35.7%

25.0%

30.0%

35.0%

40.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Supportive Services (including transportation)

28.6%52.4%

19.0%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Training Services (ITA, OJT, CJT, etc.)

56.1%36.6%

7.3%

0.0%

50.0%

100.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Understanding Labor Market Information

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Draft Report March 2017

26

WIOA 101

n = 42

Work Experience

n = 41

Workforce Orientation

n = 41

47.6% 45.2%

7.2%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - WIOA 101

22.0%

41.5%36.5%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Work Experience

22.0%

48.7%

29.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership - Workforce Orientation

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California Workforce Development Board Training Needs Assessment and Skills Gap Analysis

Draft Report March 2017

27

Workforce System Policy Development

n = 42

Other Suggested Training Topics:

WIOA Budget and Principles of Allocation

61.9%

31.0%

7.1%

0.0%

20.0%

40.0%

60.0%

80.0%

Very Some Not at all

Perc

en

t o

f S

taff

Usefulness of Training

WDB Members and Leadership -Workforce System Policy Development

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