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Tender for providing Catering Services at
NABARD, Uttar Pradesh Regional Office, Lucknow Name of the Bidder:
____________________________________________________
Address : ____________________________________________________
CALENDAR OF EVENTS
Date of Issue of Tender Document 13 January 2020
Pre Bid Meeting with Vendor / Service
Providers
27 January 2020 at 15.00 hrs
Due Date for submission of Tender 03 February 2020 at 15:00 hrs
Date & Time for opening of Technical Bids 03 February 2020 at 15:30 hrs
Opening of Financial Bid To be announced
INDEX
Tender for providing Catering services
at NABARD, Uttar Pradesh Regional Office , Lucknow
Sr No Description Page No
1
TENDER NOTICE 1-2
2 Covering letter for submission
of bid
3-4
3 ANNEXURE I – Pre
Qualification Criteria
5-6
4 ANNEXURE II - TERMS &
CONDITIONS 7-19
5
APPENDIX Detailing Menu 20-23
6 ANNEXURE III – Format for
Technical bid along with
Declaration and turn over
details
24-27
7 ANNEXURE IV
- Price bid.
[Rates to be quoted for
catering services]
28-29
8 ANNEXURE V - Pre
contract Integrity Pact 30-34
Page 1 of 34
TENDER NO. NB(LKO)/ 823 / HRMD- LOUNGE / 2019-20 DATED 13 JANUARY 2020
NOTICE INVITING TENDER FOR CATERING SERVICE
1. NABARD invites offers from Vendor / Service Providers of repute and experience to
provide catering services to its staff/officials/visitors in the Officers’ Lounge of
NABARD Uttar Pradesh Regional Office located in its Premises at 11, Vipin Khand,
Gomti Nagar, Lucknow- 2620010. The Vendor / Service Provider will be required to
serve snacks & tea in the morning & evening and lunch in Officers Lounge, on all
working days and on select days as and when required. The Vendor / Service Provider
shall also provide tea / coffee to all officers on all working days.
2. NABARD will provide required space for kitchens / dining and crockery / kitchen
equipment and furniture in the dining areas. NABARD will provide water and
electricity free of cost. While bidding, this may specifically be taken into account. The
Vendor / Service Provider will source gas, food ingredients, labour etc. at their own
cost, prepare the food items in the premises and serve the same in a hygienic manner.
The Vendor / Service Provider will be responsible for removal of the garbage and keep
the assigned premises clean. The Vendor / Service Provider will serve snacks / tea /
lunch etc., at a rate approved by NABARD. Employees will make payment directly to
the vendor. The contract shall be initially for the period of 02 years from the date of
commencement of services, which would be renewable for a longer period at the
discretion of NABARD. However, continuance of contract will be subject to
Performance Review done by appropriate authority/committee of NABARD during the
agreement period.
3. Interested Vendor / Service Providers may download the tender document from
NABARD’s website www.nabard.org and submit their offer in a sealed cover super
scribed "OFFER FOR CATERING SERVICES" along with the covering letter which
shall have to be dropped in the Tender Box kept in second floor Floor , 11, Vipin
Khand, Gomti Nagar by 15:00 Hours on or before 03 February 2020.
Page 2 of 34
It may be noted that the tendering will be a 02 bid system wherein the 1st bid will be
‘Technical Bid’ and 2nd bid will be the ‘Price Bid’. Both the bids will be put in separate
sealed covers with superscription of ‘TECHNICAL BID’ (ANNEXURE III) and
‘PRICE BID’(ANNEXURE IV) and both the covers will be put in another sealed cover
with superscription on “OFFER FOR CATERING SERVICES” as stated above.
Further, it may be noted that those Vendor / Service Providers / catering firms, whose
technical bid will be found suitable, as per our prequalification criteria, which are given
in Annexure I will only be identified for further tendering process.
4. The likely annual payment for all services together, to be worked out as per the quotes
by the vendors, will form the basis for selection of the Vendor.
5. The pre – qualification criteria, terms and conditions ,formats of “Technical Bid” ,“Price
Bid” and Pre – Contract Integrity Pact are enclosed as Annexure – I, II, III ,IV and V
respectively.
6. NABARD reserves the right to accept or reject any or all offers without assigning any
reasons whatsoever and its decision shall be final.
Address for communication
The Chief General Manager
National Bank for Agriculture and Rural Development
Uttar Pradesh Regional Office
11, Vipin Khand , Gomti Nagar,
Lucknow- 226010
Sd/-
(N S Murthy)
Dy General Manager
Page 3 of 34
Covering Letter for submission of bid
(Letter to NABARD to be submitted on Vendor/ Bidder’s letterhead)
The Chief General Manager NABARD, Uttar Pradesh Regional Office11, Vipin Khand, Gomti Nagar Lucknow – 226010 DearSir, Sub: Tender for providing Catering Services at NABARD, Uttar Pradesh Regional Office(NABARD, UP RO) This has reference to your tender notice for catering services at NABARD, Uttar Pradesh Regional Office. We have examined the tender document and thoroughly understood its nature/scope of work and terms & conditions. 2. I/we undertake to offer my/our services in conformity with scope/nature of work and the terms and conditions set out in the tender document. I/We confirm that the tender submitted by me/us is confirming to all the terms and conditions mentioned in the tender document. 3. I/We are enclosing application along with required documents in the prescribed proforma as mentioned in tender document.
4. I/We are enclosing following document/ UTR no. …….…dated ……….. for ₹ 17500/-(Rupees Seventeen thousand Five Hundred only) paid in favour of ‘NABARD’ towards EMD. 5. I/We agree that our tender remain valid for acceptance by NABARD for a period of 90 days from the date of opening of Part-A of the tender or till the date of finalisation of tender, whichever is earlier. I/We, do hereby declare that there is no case with the Police/Court/Regulatory authorities against me/us. Also I/We have neither been suspended/delisted/blacklisted by any organization for any reason nor any such proceedings are pending or contemplated. 6. I/We also certify that either our firm or any of the partners are not involved in any scam or disciplinary proceedings settled or pending adjudication. 7. I/We certify that all the information furnished by me/us is true to the best of my/our knowledge. I have no objection to NABARD verifying any or all the information furnished in this document with the concerned authorities, if necessary.
8. I/We understand that NABARD, Uttar Pradesh Regional Office reserves the right to accept or reject any or all the tenders in full or in part without assigning any reason there for. Dated this ________________________ day of _________________ 2018. For and on behalf of M/s ____________________________________ (Signature with seal) Name : ________________________________________ Designation : ________________________________________ Place : ___________________ Date :___________________ Telephone No.: _____________________ Fax No : _____________________ E-mail : _____________________
Page 4 of 34
(Certified true copy of the Power of Attorney of the above signatory shall be enclosed). Witnesses (1) Signature with ___________________________
____ Name, Address & Date ___________________________
____ _______________________________ (2) Signature with ___________________________
____ Name, Address & Date ___________________________
____ _______________________________
Page 5 of 34
ANNEXURE - I
Pre-qualification Criteria
1. The Vendor / Service Providers should be located in Lucknow.
2. The Vendor / Service Provider may be a sole proprietary concern, partnership firm or a
company and should be in existence for at least 3 years. Preference will be given to
Vendor / Service Providers having necessary experience in providing catering services
to reputed organizations like All India Financial Institutions, Public Sector Banks /
Undertakings, MNCs and large Private Sector Companies.
3. The Vendor / Service Provider should have achieved annual sales turnover of Rs 20 lakh
(Rupees Twenty lakh Only) in each one of the last three years i.e., 2016-17, 2017-18 &
2018-19. The turnover thus indicated should be highlighted and flagged in the
enclosures submitted. The Vendor / Service Providers shall have to furnish suitable
documentary evidence such as Balance Sheet and Profit / Loss A/c etc.
4. The Vendor / Service Provider shall comply with all the laws and regulations relating to
preparation and sale of food stuffs, beverages and refreshments and shall obtain the
necessary registrations, licenses and permissions form authorities under various Central
and State enactments (including Food Safety and Standards Act, 2006) in the Vendor /
Service Provider’s own name and at the Vendor / Service Provider’s own expenses for
providing the catering services.
5. The Vendor / Service Provider must also have necessary license to engage labour under
the Labour laws and more particularly with the Contract Labour (Regulation and
Abolition) Act, 1970, if and when applicable. The Vendor / Service Provider has also to
furnish copies of latest Income Tax Acknowledgement / Certificate, GST Registration
Certificate and Experience Certificates along with yearly turnover mentioning the
names of establishments, including the period where canteen have been / are being run.
They have to produce on demand the relevant documents. The Vendor / Service Provider
shall observe and comply with all Government Laws and Labour legislations
concerning employment of staff like ESI Act, PF Act, Payment of Wages Act, Minimum
Wages Act, Factory Act, U.P. Shops and Commercial Establishments Act., etc., and
shall duly and promptly make e-payments of all sums of money to such staff as may be
required to be paid under such laws. The Current documents should be highlighted and
Page 6 of 34
flagged in the enclosures submitted.
6. The Vendor / Service Provider should have sufficient number of cooks, service boys,
Managers etc. in proper uniform to attend to the various kitchen and dining area
activities.
7. The track record of the Vendor / Service Providers should be clean and it should not
have any involvement in illegal activities or financial frauds and declaration to this
effect be made.
8. A Committee of Officials of NABARD will be visiting the locations where the Vendor
/ Service Provider is providing its services to evaluate, quality and verify the claims
stated in the technical bid document. The Vendor / Service Providers who will satisfy
the criteria will only be considered for further tendering process and their price bid will
be opened.
Page 7 of 34
ANNEXURE – II
TERMS & CONDITIONS
1. Requirement
1.1. NABARD requires the Vendor / Service Provider to provide all kinds of catering services
to the Officers’/official visitors at NABARD, Uttar Pradesh Regional Office located in its
Premises at 11, Vipin Khand, Gomti Nagar, Lucknow- 226010. The required services
include Morning & Evening Snacks and Tea, Lunch services and provision of tea/coffee
to the officers of NABARD. Conference Catering for the meetings and Conferences hosted
by NABARD will also be done by the Vendor / Service Providers.
1.2. For this purpose, NABARD will provide required space for kitchens / dining and crockery
/ kitchen equipment and furniture in the dining areas, NABARD will also provide water
and electricity free of cost.
1.3. The interested vendors are advised to inspect the site/nature of service required in this
regard and satisfy themselves before submitting their bids. A vendor shall be deemed to
have full knowledge of the site/nature of services to be provided, whether he inspects it or
not and no extra claims due to any misunderstanding or otherwise shall be allowed.
1.4. The relationship between Vendor / Service Provider and NABARD shall be of vendor and
vendee and the catering services (supply of food) shall be on sale and purchase basis.
1.5. The Vendor / Service Provider will have to cook in the kitchen attached to the Dining Areas
in NABARD’s premises for serving food to the Officers.
1.6. The Vendor / Service Provider will source food ingredients, labour etc., at their cost,
prepare the prescribed type of food items and in quantities as approved by NABARD, in
NABARD’s specified space in its premises and serve the same in designated dining area /
cabins/ conference halls in a hygienic manner for which he will realise sale price from the
respective purchasing officer at fixed prices as approved by NABARD (exclusive of
taxes). The Vendor / Service Provider shall not prepare or serve any other item without
prior approval of NABARD.
1.7. The Vendor / Service Provider shall ensure that the food shall be good, wholesome and of
high quality and the ingredients like cooking oil, masalas and other spices etc., shall be
branded (should have FPO registration and /or Agmark and / or ISI mark as approved by
NABARD). Moreover, before using the raw materials and other ingredients for cooking,
the Vendor / Service Provider shall ensure their quality and wholesomeness. NABARD
through its authorised representatives shall have the authority to carry out tests and checks
Page 8 of 34
at their convenience of the raw materials, ingredients used for cooking, cooking
arrangements and the finished eatables and will have absolute right to reject the cooked or
raw items if they do not meet the required standard at its sole discretion and the same
would be destroyed at the cost of the Vendor / Service Provider.
1.8. Vegetarian and non – vegetarian cooking shall be done separately.
1.9. It is the duty of the Vendor / Service Provider to provide accommodation to the staff
employed by the Vendor / Service Provider. NABARD would not entertain any claim
either for accommodation at its premises or for reimbursement of expenses in this regard.
1.10. Menu: Illustrative menu is indicated in the Appendix. Weekly menu will be submitted
to NABARDs’ Officer in charge of supervision of Catering services in NABARD and the
approved menu will be served in NABARDs’ Officers’ Lounge & Dining Room.
1.11. As regards the Tea Service across the Office Building, the billing method used will be
for the Total number of officers in the Office Building for 20 days per month. The number
of officers will be reviewed monthly and intimated to the vendor/ service provider.
1.12. The vendor / Service Provider will serve snacks / tea / Lunch etc., at the rate and
quantities approved by NABARD. The rates would remain constant and unchanged for the
entire period of the contract. The rates would be exclusive of taxes. Officers who will be
taking breakfast / snacks/ lunch will directly make the payment to the vendor.
1.13. Over and above the menu fixed in the Annexure, the successful Vendor / Service
Provider will also be permitted to serve special items as snacks / lunch / Juices / Ice creams
etc., on sale basis.
1.14. The Vendor / Service Provider should have a floor boy for serving tea and attending to
the various departmental catering requirement.
1.15. The Vendor / Service Provider will have to depute sufficient number of service staff to
ensure service of Tea/Coffee to senior Officers in cabins during office time as and when
required by them during the day.
1.16. NABARD regularly holds various meetings / conferences / seminars etc. in its premises.
In some occasions, the attendees are State level/national & international dignitaries of high
stature. The rate for serving special lunch / dinner on these occasions/ high level meetings
will be negotiated with the successful Vendor / Service Provider and rate will be fixed.
1.17. The Vendor / Service Provider will be responsible for removal of the garbage and keep
the assigned premises clean.
1.18. The Vendor / Service Provider must have necessary license to engage labour under the
Labour Laws and more particularly with the Contract Labour (Regulation and Abolition)
Page 9 of 34
Act, 1970, wherever applicable. They have to produce, on demand the relevant documents.
The Vendor / Service Provider shall observe and comply with all Government Laws and
Labour legislations concerning employment of staff like ESI Act, PF Act, Payment of
Gratuity Act 1972, Payment of Bonus Act 1965, Payment of Wages Act., 1936, Minimum
Wages Act, 1948, Workmen’s Compensation Act 1923, Factories Act, Uttar Pradesh Shop
and Establishment Act., etc., and shall duly and promptly pay all sums of money to such
staff as may be required to be paid under such laws. The Vendor / Service Provider must
ensure that his staff are paid their salary and allowance, if any, latest by 5th of the following
month. NABARD will not be responsible for violation of any law which is required to be
observed by the Vendor / Service Provider. The Vendor / Service Provider will be solely
responsible for violation of any laws.
1.19. The Vendor / Service Provider shall give advance intimation to the Officer – in – Charge
indicating the time, date and venue about payment of wages. The Officer – in – Charge or
his authorised representatives will witness the payment of wages and shall record the
following certification in the wage register. “Certified that salary for the month of _____
has been distributed on ________ to the canteen Vendor / Service Providers’ workers by
the Vendor / Service Provider in accordance with the wages specified in Minimum Wages
Act”.
1.20. The Vendor / Service Provider shall be liable to pay P.F. Contribution, leave, salary etc.,
and shall be liable to observe statutory working hours.
1.21. Proper records shall be maintained by the Vendor / Service Provider with respect to the
above Acts, and such other Acts as may be applicable to the Vendor / Service Provider’s
working and his workmen which would be subject to check from time to time, by the
Officer – in – Charge.
1.22. The Vendor / Service Provider will have to abide by all Labour Laws and Regulations
laid down by the Central / State Government from time to time. All expenses in this regard
will be the liability of the Vendor / Service Provider. The Vendor / Service Provider should
have Income Tax /GSTN Number. At the time of submitting the tender, the applicant
should enclose notarised copies of the Contract Labour License, the income tax return /
GSTN return / PF registration etc.
2. Tea / Snacks / Lunch Timings
2.1.1. Officers would be served tea / snacks / lunch as per the following timings.
2.1.2. Timing for tea Service - 10:00 Hrs to 11:30 Hrs and 15:00 Hrs to 16:00 Hrs.
Page 10 of 34
2.1.3. Timing for service of Lunch in Officers’ Lounge and Dining Room - 13:00 Hrs
to 14:00 Hrs.
2.1.4. Timing for service of Snacks in the Officers’ Lounge – 08:30 Hrs to 09:15 Hrs.
Vendor / Service Provider will have to ensure that the timings indicated by
NABARD are maintained.
3. The Officials and staff of NABARD are required to work at times on weekends and Public
Holidays. The Vendor / Service Provider will have to provide catering services to these
Officials .
4. Infrastructure and facilities to be provided by NABARD
4.1. Kitchen along with cooking utensils and kitchen equipment
4.2. Dining area with the necessary infrastructure
4.3. Electricity connections/points for Electrical Equipment/ Infrastructure, Fridge, Ovens, Gas
Stove, Electric Heater, Water Purifier, etc.,
4.4. Crockery/ Glassware
4.5. The crockery / glassware, etc. for dining areas will be provided by NABARD. Breakage
beyond permitted level at 20% per annum, would be recoverable from the Vendor / Service
Provider, on quarterly basis. At the commencement of the tender the Bank will provide the
Vendor / Service Provider with sufficient quantity of cutlery, it would be responsibility of
the Vendor / Service Provider to maintain this adequate stock till the completion of the
tender. Crockery & Glassware will be provided by the Bank.
4.6. The Vendor / Service Provider will have to submit a quarterly statement to NABARD
indicating the position of the various items handed over to them, to ensure sufficient
amount of crockery/cutlery / glassware are in circulation for efficient service.
4.7. It shall be the duty of the Vendor / Service Provider to properly handle the various gadgets
and utensils etc, provided by NABARD. The Vendor / Service Provider shall keep a proper
inventory of the items placed at his disposal by NABARD and the same shall be verified
by the Vendor / Service Provider along with the representatives of NABARD. The decision
of NABARD will be final in this regard.
4.8. NABARD shall ordinarily take care of the routine and normal wear and tear maintenance
of the Lounge equipment. However, in case of any wilful damage or damage caused out
of negligence to the repairs and / replacement, NABARD shall also adjust security deposits
against such damages.
Page 11 of 34
4.9. When material supplied by NABARD become unserviceable and if these are to be replaced
by NABARD, the same would be replaced against the return of the unserviceable materials
by the Vendor / Service Provider. Otherwise the cost of such materials shall be recovered
from Vendor / Service Provider.
5. Kitchen - Cleanliness & Hygiene
5.1. The Vendor / Service Provider shall ensure that the food is cooked in the prescribed
kitchens. Highest standard of hygiene is to be maintained. The cleanliness and maintenance
of the utensils used for cooking is to be strictly ensured besides proper maintenance of
fridge, water cooler etc. The Vendor / Service Provider will have to bear the cost of
cleaning materials. The Vendor / Service Provider is to ensure use of quality cleaning
materials.
5.2. The vendor shall take full responsibility of cleaning and upkeep of entire lounge and dining
area.
6. Catering Staff
6.1. The kitchen as well as the service staff shall be employed / engaged by the Vendor /
Service Provider and NABARD shall not in any way be responsible for their terms of
employment.
6.2. The Vendor / Service Provider shall maintain a register showing names and addresses of
persons engaged along with photographs and KYC documents of each person and shall
produce the same for inspection on demand by Officer- In – Charge or such other persons
so authorised by NABARD.
6.3. The Vendor / Service Provider shall arrange through NABARD’s Security Department ,
on advice of the Officer – In- Charge to issue identity cards bearing photographs of canteen
employees for gate entry. All the personnel engaged by the Vendor / Service Provider
entering NABARD’s premises shall be identified by badges which may be worn by them
at all times while in NABARD premises. The identity cards shall have to be exhibited
prominently by Lounge Staff while they are present in the NABARD. The Lounge staff
also be liable for search on entry/ exit. The Vendor / Service Provider will ensure that its
employees do not remain in the premises beyond their normal working hours unless
otherwise authorised. Any unauthorized presence will ensure that its employees do not
remain in the premises beyond their normal working hours unless otherwise authorized.
Any unauthorized presence in the premises beyond normal working hours will not be
Page 12 of 34
acceptable and Vendor / Service Provider upon receipt of complaint will have to
immediately withdraw such employees from working in NABARD’s premises
6.4 One supervisor along with service staff should be present in the dining areas during the
service hours on working days and as per requirement of NABARD on weekends/ public
holidays and also as and when required by NABARD due to administrative exigencies.
6.5. The Vendor / Service Provider has to ensure that proper number of staff are engaged
for discharge of various responsibilities entrusted to Vendor / Service Provider such as
food preparation and service. For any increases in manpower for efficient running of
the Lounge services, the Vendor / Service Provider shall not be entitled to additional
remuneration.
6.6. The Vendor / Service Provider has to carry out annual medical examination at their
cost of its staff members engaged in the catering work in NABARD. The Vendor /
Service Provider shall ensure that his staff members deployed at NABARD are free
from all communicable, contagious infections and other diseases. In the event of any
employee of Vendor / Service Provider being found medically unfit, the Vendor /
Service Provider shall arrange to replace him. NABARD may require the Vendor /
Service Provider to submit a medical certificate for any of his staff members deployed
at NABARD. The Vendor / Service Provider at commencement of his tenure at
NABARD has to provide for the medical certificate of the employees within a month
and for new staff member joining the workforce has to produce similar certificate
within 15 days of joining.
6.7. The Vendor / Service Provider will have to provide NABARD with a list of employees
engaged in the Lounge and also their emoluments for the purpose of verification.
6.8. The Vendor / Service Provider shall not engage minors for catering service.
6.9. All the personnel engaged by the Vendor / Service Provider shall wholly and purely
be in the employment of the Vendor / Service Provider and no claim of
individual/collective nature on NABARD’s employment by any of the employees or
claim of any nature on NABARD shall be tenable. The Vendor / Service Provider shall
at all times keep NABARD fully and effectively indemnified against all actions, suits,
proceedings, losses, cost, damages, charges, claims and demand in anyway arising out
of or during the course of anything done or committed/omitted to be done by the
Vendor / Service Provider including the demand which the Vendor / Service Provider’s
employees individually/ through the Unions may have raised against NABARD
arising out of this tender or as a result of the termination thereof or earlier
Page 13 of 34
determination of the contract.
6.10. The Vendor / Service Provider will ensure compliance of labour laws or any other
law applicable / rules including minimum wages / PF etc., for extension of catering
service to NABARD. NABARD will not be responsible for violation of any law which
is required to be observed by the Vendor / Service Provider. The Vendor / Service
Provider will be solely responsible for violation of any laws.
6.11. The staff shall be properly dressed in neat and tidy uniform with proper head gear
and hand gloves. They shall be courteous, well-mannered and attentive. They should
be conversant with the tenets of the trade. The Manager with decision taking capability
along with adequate service staff should be present in the dining areas during the
service hours on working days as also on weekends / public holidays if services are
required during such days.
7. Quality Assurance
7.1. The Vendor / Service Provider will ensure supply of quality items of food / sweets
etc. In case of unsatisfactory/unhygienic quality of food item(s) or lapses in service
or any breakage, / shortage, deductions will be made as penalty which will be solely
decided by NABARD.
7.2. The Vendor / Service Provider shall purchase and keep the raw materials stock of
minimum 15 days required for the preparation of various items, including the
controlled items of good quality at his own cost. The Vendor / Service Provider shall
abide by the local Government laws relating to stocking of food grains, sale of food
etc. and shall obtain the necessary licences from the competent authority, where
applicable. NABARD at its discretion through its authorised representative may
check the stock position of all the items to see that the above is being complied by
the Vendor / Service Provider. In case of unsatisfactory / unhygienic quality of food
items or lapses in service or any breakage / shortage, deductions will be made as
penalty which will be solely decided by NABARD. The amount of penalty would be
decided by NABARD on each occasion and will be final, conclusive and binding.
The kitchen will be under the constant supervision of NABARD any lapse will be
taken seriously. Good quality branded raw material is to be used for the preparation
of food.
Page 14 of 34
8. Payments
8.1. The Vendor / Service Provider will have to serve tea for which NABARD will make
payment. Similarly, the Vendor / Service Provider will have to serve lunch / dinner /
snacks / tea / coffee etc. in the Lounge / in the meetings / workshops / seminars etc.
on select occasions for which NABARD will make payment. The Vendor / Service
Provider will be required to submit the claim for the services on fortnightly basis and
NABARD will settle the bill within a fortnight.
8.2. Payment for the purchase of meals / snacks and beverages consumed by the Officers
in the designated dining areas on a day-to-day basis will be done by the individual.
9. Upkeep and Maintenance of pantry / dining areas
9.1 The Vendor / Service Provider has to ensure that every day before and after operations,
the pantry / dining halls / chafing dishes and all the crockery and cutlery are cleaned and
kept in order before closing for the day.
9.2 The Vendor / Service Provider has to ensure proper disposal of waste and take care to see
that the outlets / ducts provided in the kitchen are not blocked / damaged etc.
10. No sub-letting of Contract
10.1. The Vendor / Service Provider shall not sub-let the contract. If it is violated,
NABARD reserves the right to terminate the contract without any notice.
10.2. In case of dispute regarding the quality of food / other eatables / unsatisfactory
service etc., the final authority will rest with The Chief General Manager, Department
of Premises Security and Procurement and the same will be binding on the Vendor /
Service Provider.
11. The Vendor / Service Provider shall not use kerosene in Bank’s premises under any
circumstances.
12. The contract shall not be construed to have given employment to the Vendor / Service
Provider in NABARD nor any right to the Vendor / Service Provider on Bank's property.
On completion of the contract or whenever NABARD decides the Vendor / Service
Provider and his staff will immediately vacate the premises and handover all the dead stock
items that were given by NABARD. The Vendor / Service Provider is only allowed to use
NABARD’s premises as a licensee for the limited purposes of preparing and serving of
Page 15 of 34
food stuff to the officers of NABARD.
13. Any other incidental services required by NABARD and not covered in the terms and
conditions will be negotiated separately each time.
14. The Vendor / Service Provider who will offer the bids will have to deposit EMD of Rs
17500.00 (Rupees Seventeen Thousand Five Hundred Only) only through electronic mode
by way of fund transfer through NEFT/RTGS and remit the amount to NABARD’s Current
Account No.555011000127 with Kotak Mahindra Bank Ltd., Shahnajaf Road, Lucknow.
IFS Code: KKBK0005195 along with the quotation. The Vendor / Service provider must
quote the UTR number in the response document submitted to NABARD. The Vendor /
Service Provider selected through the tendering process will be required to give security
deposit of Rs 17500/-. (Rupees Seventeen Thousand Five Hundred Only) in the same
manner as mentioned above (.i.e through NEFT/RTGS) refundable on expiry of contract
after adjustment of any dues receivable from the Vendor / Service Provider. The EMD and
/ or Security Deposit shall not bear any interest and such amount shall be forfeited in the
event of any refusal or delay on part of the successful bidder to sign and execute the
agreement for commencement of contract in case their bid is accepted and any sort of non-
compliance with the terms of services agreed upon. The unsuccessful Vendor / Service
Providers will be returned the E.M.D. within 15 days from the date of final decision of
Bank regarding the contract except for exigencies beyond Bank's control. The EMD of the
successful bidder will be retained as Security Deposit.
15. Tenders without EMD will not be considered.
16. Pre-bid Meeting
A pre-bid briefing meeting of the intending vendors/Vendor / Service Providers will be held
at 15.00 hrs on 27 January 2020 at the Conference Hall, Fifth floor NABARD, Uttar
Pradesh Regional Office, 11 , Vipin Khand, Gomti Nagar, Lucknow -226010, to clarify any
point/doubts raised by them in respect of the terms and conditions of the tenders. No
separate Communication will be sent for the meeting. The intending vendors/Vendor /
Service Providers will have to send their queries by mail to departmental mail
Page 16 of 34
([email protected]) by 21 January 2020 which will be clarified in the Pre-bid
meeting. No request for change in date of pre-bid meeting will be entertained. No fresh
queries will be entertained after pre – bid meeting.
17. Quotation and Process of Selection:
17.1. Interested Vendor / Service Providers will be required to submit their offer in 2
bids viz.,” Technical bid” and” Price bid” in the format indicated in Annexure III &
Annexure IV. Both the bids will be put in separate sealed covers with superscription
“Technical Bid” and “Price Bid” which will again will be put in another sealed cover
with superscription “OFFER FOR CATERING SERVICES” addressed to The Chief
General Manager, HRMD-Bills, National Bank for Agriculture and Rural
Development, 11, Vipin Khand, Gomti Nagar, Lucknow-226010.
17.2. Technical bid will have to be accompanied by document / UTR No in support of
the payment of Rs 17500/- (Rupees Seventeen Thousand Five Hundred Only)
towards Ernest Money Deposit (EMD). This EMD is refundable to unsuccessful
Vendor / Service Providers. Tenders without EMD would not be considered The
EMD and /or Security Deposit shall not bear any interest and such amount shall be
forfeited in the event of any refusal or delay on the part of the successful bidder to
sign and execute the agreement for commencement of contract in case their bid is
accepted and any sort of noncompliance with the terms of services agreed upon. The
EMD of the successful bidder will be retained as Security Deposit.
17.3. The cover will be dropped in the Tender Box placed in the Second Floor of
NABARD, Uttar Pradesh RO by 15.00 hrs on 03February 2020.
17.4. The quotation (Technical Bid only) will be opened at 15:30 hours on 03February
2020 in the presence of the Vendor / Service Providers, who wish to remain present.
17.5. The bid so opened will be subjected to desk scrutiny by a committee of officials.
17.6. Any deviations in the quotation is liable for rejection.
Page 17 of 34
17.7. A Committee of officials of NABARD will be visiting the locations where the
Vendor / Service Provider is providing its services to evaluate its capability and
verify the claims stated in the technical bid document.
17.8. The Vendor / Service Provider will have to ensure that the team gets an access
to the cooking area and dining area for inspection. The Vendor / Service Providers
who are recommended by the committee will only be considered for further tendering
process and their price bid will be opened.
17.9. The price bid of those successful Vendor / Service Providers will be opened only
after they qualify technical bid.
17.10. The Committee will examine the aggregate of likely annual payment so worked
out and based on the same give its recommendations on the acceptance of the bid.
17.11. The resulting qualifying price bids will be used to determine the L1 quote.
18. Rates
18.1. The rates accepted would remain valid for the entire period of contract. The rates
will be exclusive of all taxes. (The payment shall be subject to TDS wherever
applicable at the time of payment.)
18.2. There will not be any upward revision in the rates during the contract period.
NABARD will provide water and electricity for running of the catering services.
19. Venue The Catering service shall be provided normally in the Officers’ Lounge at Ground
floor of the Office building at 11, Vipin Khand, Gomti Nagar, Lucknow-226010 or at any other
place as approved by NABARD within Bank's premises. The building has been provided with
pantry and dining hall.
20. Notice for Termination of Contract
20.1The contract can be terminated by the Vendor / Service Provider by giving three
months’ notice while NABARD can terminate the contract by giving one months’ notice.
20.2 If it is found that the quality of items supplied by the Vendor / Service Provider and/or
the services rendered are unsatisfactory or that the Vendor / Service Provider has violated
Page 18 of 34
any terms and conditions of the contract and agreement, then in that event, NABARD will
be entitled to terminate this contract.
20.3 If at any stage during the period of the contract any case involving moral turpitude,
the Vendor / Service Provider or his employees, NABARD reserves the exclusive and
special right for the termination of the contract and the Vendor / Service Provider shall not
be entitled to any compensation from NABARD whatsoever.
21. Dispute Resolution
21.1 All disputes and differences of any kind whatsoever, arising out of or in connection with
this RFP, or in the discharge of any obligation arising out of this RFP, shall be resolved
amicably.
21.2 If no agreement is arrived at, within 30 days from the date of notice as to who shall be
the sole arbitrator, NABARD shall send to the vendor/ service provider a list of 3 names of
persons who shall be presently unconnected with NABARD. Vendor/Service Provider shall on
receipt of the names as aforesaid, select any one of persons so named to be appointed as sole
arbitrator, and communicate his name to NABARD within 30 days of receipt of the names.
NABARD shall thereupon without delay appoint the said person as the sole arbitrator.
21.3 If Vendor / Service Provider fails to select the person as sole arbitrator within 30 days of
receipt of the panel and inform NABARD accordingly, NABARD shall be entitled to appoint
one of the persons from the panel as sole arbitrator and communicate his name to the vendor/
service provider.
21.4 If the person so appointed is unable or unwilling to act or refuses his appointment or
vacates his office due to any reason whatsoever, another person shall be appointed by
NABARD from the above list of persons.
21.5 The venue of the arbitration shall be Lucknow under the exclusive jurisdiction of the
courts at Lucknow only
21.6 The awards shall be final and binding on both the parties.
22. Indemnity
22.1 The Vendor / Service Provider shall indemnify and keep indemnified, defend and hold
good NABARD, its staff and agents against loss, damages or claims arising out of any
Page 19 of 34
violations of applicable laws, regulations, guidelines during the contract period and for the
breach committed by the Vendor / Service Provider or their personnel on account of
misconduct, omission and negligence by the Vendor / Service Provider or his staff.
23.Agreement
23.1The successful Vendor / Service Provider has to enter into an agreement with National
Bank for Agriculture and Rural Development, for providing the catering services on sale –
purchase basis. Format of agreement will be provided by National Bank for Agriculture and
Rural Development, to the successful Vendor / Service Provider.
24 Pre-Contract Integrity Pact
As per Central Vigilance Commission guidelines, all PSBs/Insurance Companies/Financial
Institutions shall implement Integrity Pact (IP) in respect of all major procurements, which
essentially envisages an agreement between the prospective vendors / bidders and the buyer
(i.e. NABARD), committing the persons/officials of both the parties, not to exercise any
corrupt influence on any aspect of the contract. It is a written agreement between the buyer and
all bidders and stipulates rights and obligations to the effect that neither side will pay, offer,
demand or accept bribes; collude with competitors to obtain the contract; or engage in such
abuses while executing the contract. The purpose of the Pact is to make the procurement and
contracting process fair and transparent. A proforma of the same is furnished in Annexure V.
The Prospective vendors have to submit the same duly signed on a non-judicial stamp paper
of Rs.100/- at the time of submission of the tender document as part of technical bid.
The IP also envisages appointment of Independent External Monitors (IEMs), persons having
high integrity and reputation, who will examine any complaint received regarding tenders and
submit their report to the Chief Executive and also to the CVO in case of suspicion of
irregularities. A format for the complaint to be recorded is enclosed to the proforma of the
Integrity Pact.
Page 20 of 34
APPENDIX
A. Menu at Officers’ Lounge & Dining Room (OLDR) for Meetings / Wokshops/
Seminars/ etc
Menu for Standard Lunch (Veg.) - Buffet
1. Roti/ Puri
2. Plain Rice
The Vendor / Service Providers may also serve different types of Pulaos. For pulaos the rice to
be used should be of good Quality Basmati Rice.
3. Dal/ Dal Makhani/ Chana Masala
4. Dry Vegetables/ Mix Vegetables
5. Seasonal vegetables
6. Boondi Raita/ Mix Raita/ Plain Curd
7. Sweet (Rasgulla/ Ice Cream)
8. Accompaniments( such as Papad, Pickle, Salads )
[For actual serving only one of the options in each category has to be served.]
Menu for Regular Lunch (Veg.) - Buffet
1. Veg Clear Soup/ Tomato Cream Soup/ Sweet Corn Soup/ Veg Mix Soup/ Veg Manchow
Soup
2.. Roti/ Puri
3. Plain Rice/ Jeera Rice
The Vendor / Service Providers may also serve different types of Pulaos. For pulaos the rice
to be used should be of good Quality Basmati Rice.
4. Dal/ Dal Makhani/ Chana Masala
5. Dry Vegetables/ Mix Vegetables/ Seasonal vegetables
6.Palak Paneer/ Matar Paneer (Curry with gravy)
7. Boondi Raita/ Mix Raita/ Plain Curd
8. Sweet (Rasgulla/ Ice Cream)
9. Accompaniments( such as Papad, Pickle, Salads )
[For actual serving only one of the options in each category has to be served.]
Menu for Executive Lunch (Veg.) - Buffet
1. Veg Clear Soup/ Tomato Cream Soup/ Sweet Corn Soup/ Veg Mix Soup/ Veg Manchow
Soup
2. Roti/ Puri/ Lachha Pratha/ Green Puri/ Bhatura
Page 21 of 34
3. Plain Rice/ Jeera Rice/ Veg Pulao/Peas Pulao/ Fried Rice/ Navratan Pulao
The Vendor / Service Providers may also serve different types of Pulaos. For pulaos the rice
to be used should be of good Quality Basmati Rice.
4. Dal/ Dal Makhani/ Chana Masala/ Yellow Dal/ Mix Dal/ Rajma/ Dal Handi
5. Gajar Matar Beans/ Mix Veg/ Alu Gobi/ Keema Matar/ Matar Mushroom/ Palak Chana/
Cheese Kofta/ Palak Corn
6. Dry Vegetables/ Mix Vegetables/ Seasonal vegetables
7.Shahi Paneer/ Matar Paneer/ Chilli Paneer/ Palak Paneer/ Paneer do pyaza
8.Chilly Chicken/ Masala Chicken/ Butter Chicken/ Methi Chiken/ Karai Chiken/ Chicken Do
pyaza/ Fish curry/ Fish Fry
9. Pineapple Raita/ Boondi Raita/ Mix Raita/ Plain Curd/ Pudina Curd
10. Accompaniments [( such as Papad- Roasted/ Fried, Pickle, Salads – Green salad/ Russian
salad/ Macaroni salad/ Dry salad ]
11. Sweet (Rasgulla/ Gulag Jamun/ Ice Cream/ Kheer/ Seviyan/ Fruit cream/ Gajrela)
[For actual serving only one of the options in each category and two options each from Sr No
2, Sr No 11 and from the salad options have to be served.]
Menu for Executive Lunch (Non - Veg.) - Buffet
1. Veg Clear Soup/ Tomato Cream Soup/ Sweet Corn Soup/ Veg Mix Soup/ Veg Manchow
Soup
2. Roti/ Puri/ Lachha Pratha/ Green Puri/ Bhatura
3. Plain Rice/ Jeera Rice/ Veg Pulao/Peas Pulao/ Fried Rice/ Navratan Pulao
The Vendor / Service Providers may also serve different types of Pulaos. The rice to be used
should be of good Quality Basmati Rice.
4. Dal/ Dal Makhani/ Chana Masala/ Yellow Dal/ Mix Dal/ Rajma/ Dal Handi
5. Gajar Matar Beans/ Mix Veg/ Alu Gobi/ Keema Matar/ Matar Mushroom/ Palak Chana/
Cheese Kofta/ Palak Corn
6.Dry Vegetables/ Mix Vegetables/ Seasonal vegetables
7.Chilly Chicken/ Masala Chicken/ Butter Chicken/ Methi Chiken/ Karai Chiken/ Chicken Do
pyaza/ Fish curry/ Fish Fry
8. Pineapple Raita/ Boondi Raita/ Mix Raita/ Plain Curd/ Pudina Curd
9. Accompaniments [( such as Papad- Roasted/ Fried, Pickle, Salads – Green salad/ Russian
salad/ Macaroni salad/ Dry salad ]
10. Sweet (Rasgulla/ Gulag Jamun/ Ice Cream/ Kheer/ Seviyan/ Fruit cream/ Gajrela)
[For actual serving only one of the options in each category and two options each from Sr No
2, Sr No 8, Sr No 10 and from the salad options have to be served.]
Page 22 of 34
N.B.:
Adequate quantity of Tooth Pick and mouth fresheners shall be kept on the centre table daily
and paper napkin will be supplied to each diner
Changes of Menu items can be made in consultation with the Lounge Supervisor / department/
Lounge Committee.
Oil used for the preparation of the food items will be branded groundnut oil / Mustard oil or as
specified by the National Bank from time to time.
Menu for Snacks (Veg)
Snacks in the Officers’ Lounge & Dining Room for Meetings/workshops/ Seminars etc
The Vendor / Service Providers would be required to serve snacks & tea required in Meetings/
Seminars/ Workshops etc as and when such meetings are held.
The illustrative menu items could be: -
a. Bread Pakoda/ Smosa/ wafers -[ Any one item]
b. Pastries/ Patties- [ Any one item]
c. Roasted cashew nuts(10 pieces)/ Roasted almonds(10 pieces) - [ Any one item]
d. Bakery biscuits plain/salted -[ Two sweet & two salted]
e. Mr Brown biscuit- sweet/ salted -[ Two sweet & two salted]
f. Real Juice – 01 Glass (Big)
g. Cold drinks -01
h. Cut Fruits – (03 seasonal fruit)
i. Mineral water – small (200 ml)/ big (500ml)
NB:
The above mentioned menu is indicative. The caterer is also required to provide
breakfast/ lunch to officers desirous of having the same on a day-to – day basis against
rates charged and bill them against those officers individually. [The approximate number
of officers availing breakfast / lunch will be 30 in numbers. The actual number may vary
on a day-to-day basis,]
Page 23 of 34
B. Tea Service to all officers on all working days
(The ceiling rate for this service is Rs 30.00 per day)
NABARD is providing its Officers with Tea / Coffee . The timings are from 10:00 hours to
11:30 hours in pre-lunch session and 15:00 hours to 16:00 hours in the post lunch session.
However, there is no restriction on the number of cups that can be consumed by the Officer.
Payment will be restricted at the rate of 2 cups per person (staff member) per day for 20 days
a month for the total strength officers even though there will be much reduced strength in any
given day in the office on account of leave / tour / training. The Tea to be served will include
different varieties, viz; Green Tea, Lemon Tea, Black Tea , Ginger tea etc.
C. Tea Service to be provided in meetings/ workshops / seminar etc.
(The ceiling rate for this service is Rs 15.00 per cup of tea)
NABARD is providing its Tea / Coffee in the various meetings/ workshops/ seminar held
during the year. Such provision of tea / coffee is normally restricted to two cups if such
meetings/ workshops/ seminar are held for a full working day or else to one cup when the same
is arranged for either pre – lunch or post – lunch session. The Tea to be served will include
different varieties, viz; Green Tea, Lemon Tea, Black Tea , Ginger tea etc. The expenditure will
be considered on actual basis.
D. Catering to the meetings / conferences / seminars conducted by NABARD.
Besides holding various meetings / conferences / seminars etc. in NABARDs premises,
NABARD holds high – level meetings/ seminars where the attendees are national &
international dignitaries of high stature. Hence, the menu served as meals and in course of such
meetings will need to meet certain specified standards. The rate and menu will be discussed
with the successful Vendor / Service Provider, when the Vendor / Service Provider takes charge.
Page 24 of 34
ANNEXURE – III
From:
To:
The Chief General Manager
National Bank for Agriculture
and Rural Development
Uttar Pradesh Regional Office
11, Vipin Khand, Gomti Nagar
Lucknow- 226010
Sl. No. Particulars Details to be filled in by the
Agency
1 Name of the Agency
2 Regd. Office/Business address of the
Agency
3 Date of Incorporation/Constitution
4 PAN/TAN Nos. of the Agency
5 Service Tax Registration No.
6 Whether registered with Registrar of Firms/
Companies? Date of Registration (Attach
copy of registration)
7 Whether registered with Sales Tax
Department? Date of Registration.
8 Whether registered with Health Department
/ or any other authority? Date of
Registration.
9 Whether registered with Labour
Department? Date of Registration.
10 Whether registered for GST? Date of
Registration.
Page 25 of 34
11 Turnover in the last 3 years. (year-wise)
Please attach a copy of CA certified
Balance Sheet and P & L Statement.
2016-2017
2017-2018
2018-19
a provisional Balance Sheet &
Profit & Loss Statement for FY
2018-19 has to be furnished in
case audited document is not
ready.
12 Bank Details
1) Name of Bank
2) Branch
3) Type of Account
4) Account Number
5) IFSC Code
13 *Years of experience of in providing
catering services.
14 ** Name of the Organisations /
Corporations / Departments where the
experience has been gained and number of
persons the agency was serving (each
location wise)
15 Annual Turnover at each of the Catering
location/s.
16 Name, Designation & Contact details of the
key person at the above indicated location/s
from the Contracting Establishment.
1.
2.
3.
17 Please indicate the particulars of the
personnel with relevant professional
qualifications (viz., Degree / Diploma in
Catering Technology / Hotel Management)
at the Supervisory level?
18 Particulars of Payment towards EMD of
Rs 17500=00 (Rupees Seventeen Thousand
Five Hundred Only)
UTR No.----------- Dated ---------------- on-
------------- Bank, -----------------------
Page 26 of 34
Branch for Rs Rs 17500=00 (Rupees
Seventeen Thousand Five Hundred Only)
19. Pre Contract Integrity Pact as per
Annexure V (submitted) – Yes/ No
* Bank reserves right to decide the cut off duration of experience.
** Bank reserves right to call for proof / documents for verifications.
DECLARATION
1. The above information is true to the best of my knowledge and if any information is found
untrue or false I may be debarred from the tender process/being given the contract.
2. I/We agree to abide by the terms and conditions stipulated by NABARD.
SIGNATURE
Name and Seal of firm
Date:
Enclosure
Please Note: -
(This format together with the UTR No for EMD remitted to NABARD Current
A/C shall be sent in separate sealed cover super scribing - "TECHNICAL BID” along
with “Price Bid” with both the bids in another sealed cover with superscription “Offer
for Catering Services” and dropped in the Box kept Tender Box kept in 2 nd Floor of
NABARD Building. Last date for receipt of Tender is 03 February 2020.
Page 27 of 34
Turnover Details: -
Sr.
No.
Contracts of Value
not less than Rs 20=
00 lakhs
Contracts of Value
not less than Rs
25=00 lakhs
Name & Designation of
Administrative Officer
Contact
Details
1.
2.
3.
Balance Sheet Details: -
Year Turnover ( Rs ) Page Number in the Attached Annexure
2016-17
2017-18
2018-19
Page 28 of 34
ANNEXURE – IV
Price Bid
Sr.
No.
Service
Description
Rate in
Figures
(in Rs.)
Rate in
Words
(in Rs.)
(Per
Unit)
No of Meetings per
annum
Average
Number of
participants
Total
AMOUNT
per annum
1 2 3 4 5[2*3*4]
1 Standard Lunch
(Buffet) as per
menu given in
Appendix.
35 40
2 Regular Lunch
(Buffet) as per
menu given in
Appendix.
40 40
3 Executive Lunch
(Veg) (Buffet) as
per menu given in
Appendix.
4 50
4 Executive Lunch(
Non - Veg)
(Buffet) as per
menu given in
Appendix.
16
80
5 Snacks in Officers’
Lounge as per
menu given in
Appendix.
100 20
1 2 3 4 5[2*3*4]
6 Rate for Tea /
Coffee (per day
basis to be served
to all officers on
all working days)
[inclusive of Tea
Bags/Coffee
Sachets, Sugar
Cubes/Sachets,
Dairy
Whitener/Milk
Rate in
Figures
(in Rs.)
Rate in
Words
(in Rs.)
(Per
Unit)
No of Tea/Coffee
consumed per day for
which payment will be
made
No of
working days
per annum (in
a month 20
working day
will be
considered for
which
payment will
be made)
Total
AMOUNT
per annum
Page 29 of 34
Powder] as per
Appendix
200 240
7 Rate for Tea /
Coffee to be
served in
meetings/ seminar/
workshops etc
[inclusive of Tea
Bags/Coffee
Sachets, Sugar
Cubes/Sachets,
Dairy
Whitener/Milk
Powder] as per
Appendix
Rate in
Figures
(in Rs.)
Rate in
Words
(in Rs.)
(Per
Unit)
No of
Meetings[forTea/Coffee
consumed in meetings/
seminar/ workshops]
per annum for which
payment will be made
on actual basis
Average No
of participants
per meeting
Total
AMOUNT
per annum
330 20
NB: [The rates quoted should be exclusive of GST and further the number of meetings per annum & the
average Number of participants is indicative and the actual number may vary.]
SIGNATURE
Name and Seal of firm
Date:
Page 30 of 34
National Bank for Agriculture and Rural Development, Uttar Pradesh REGIONAL
OFFICE Lucknow
Annexure V
PRE CONTRACT INTEGRITY PACT
(To be submitted on Rs. 100 Stamp Paper only on first page and remaining document on
normal A4 size pages duly signed by the bidder)
Between
National Bank for Agriculture and Rural Development (NABARD) hereinafter referred
to as “The Principal”
And
…………………………………………. hereinafter referred to as “The Bidder”
Preamble
The Principal intends to award, under laid down organizational procedures, contract/s for
................................... The Principal values full compliance with all relevant laws of the land,
rules, regulation and economic use of resources and of fairness /transparency in its relations
with its Bidder(s) .
In order to achieve these goals, the Principal will appoint Independent External Monitors
(IEMs) who will monitor the tender process and the execution of the contract for compliance
with the principles mentioned above.
Section 1 – Commitments of the Principal
(1) The Principal commits itself to take all measures necessary to prevent corruption and to
observe the following principles:-
a. No employee of the Principal, personally or through family members, will in connection
with the tender for, or the execution of a contract, demand, take a promise for or accept, for
self or third person, any material or immaterial benefit which the person is not legally entitled
to.
b. The Principal will, during the tender process treat all Bidder(s) with equity and reason. The
Principal will, in particular, before and during the tender process, provide to all Bidder(s) the
same information and will not provide to any Bidder(s) confidential / additional information
through which the Bidder(s) could obtain an advantage in relation to the tender process or the
contract execution.
c. The Principal will exclude from the process all known prejudiced persons.
Page 31 of 34
(2) If the Principal obtains information on the conduct of any of its employees which is a
criminal offence under the IPC/PC Act, or if there be a substantive suspicion in this regard, the
Principal will inform the Chief Vigilance Officer and in addition can initiate disciplinary
actions.
Section2 – Commitments of the Bidder(s)
(1) The Bidder(s) commit themselves to take all measures necessary to prevent corruption. The
Bidder(s) commit themselves to observe the following principles during participation in the
tender process and during the contract execution:
33
a. The Bidder(s) will not, directly or through any other person or firm, offer, promise or give
to any of the Principal’s employees involved in the tender process or the execution of the
contract or to any third person any material or other benefit which he/she is not legally entitled
to, in order to obtain in exchange any advantage of any kind whatsoever during the tender
process or during the execution of the contract.
b. The Bidder(s) will not enter with other Bidders into any undisclosed agreement or
understanding, whether formal or informal. This applies in particular to prices, specifications,
certifications, subsidiary contracts, submission or non-submission of bids or any other actions
to restrict competitiveness or to introduce cartelization in the bidding process.
c. The Bidder(s)will not commit any offence under the relevant IPC/PC Act; further the
Bidder(s)will not use improperly, for purposes of competition or personal gain, or pass on to
others, any information or document provided by thePrincipal as part of the business
relationship, regarding plans, technical proposals and business details, including information
contained or transmitted electronically.
d. The Bidder(s)of foreign origin shall disclose the name and address of the
Agents/representatives in India, if any. Similarly the Bidder(s)of Indian Nationality shall
furnish the name and address of the foreign principals, if any.
e. The Bidder(s) will, when presenting their bid, disclose any and all payments made, is
committed to or intends to make to agents, brokers or any other intermediaries in connection
with the award of the contract.
f. Bidder(s) who have signed the Integrity Pact shall not approach the Courts while representing
the matter to IEMs and shall wait for their decision in the matter.
(2) The Bidder(s) will not instigate third persons to commit offences outlined above or be an
accessory to such offences.
Section 3 – Disqualification from tender process and exclusion from future contracts
If the Bidder(s), before award or during execution has committed a transgression through a
Page 32 of 34
violation of Section 2, above or in any other form which put their reliability or credibility in
question, the Principal is entitled to disqualify the Bidder(s) from the tender process.
Section 4 – Compensation for Damages
(1) If the Principal has disqualified the Bidder(s) from the tender process prior to the award
according to Section 3, the Principal is entitled to demand and recover the damages equivalent
to Earnest Money Deposit/Bid Security. (2)If the Principal has terminated the contract
according to Section 3, or if the Principal is entitled to terminate the contract according to
Section 3, the Principal shall be entitled to demand and recover from the Contractor
liquidated damages of the Contract value or the amount equivalent to Performance Bank
Guarantee.
Section 5 – Previous transgression
(1) The Bidder declares that no previous transgressions occurred in the last three years with
any other Company in any country conforming to the anti-corruption approach or with any
Public Sector Enterprise in India that could justify his exclusion from the tender process.
(2) If the Bidder makes incorrect statement on this subject, he can be disqualified from the
tender
34
process.
Section 6 – Equal treatment of all Bidders
(1) In case of Sub-contracting, the Principal Contractor shall take the responsibility of the
adoption of Integrity Pact by theSub-contractor.
(2) The Principal will enter into agreements with identical conditions as this one with all
Bidders and Contractors
(3)The Principal will disqualify from the tender process all bidders who do not sign the Pact
or violate its provisions.
Section 7 – Criminal charges against violating Bidders(s)
If the Principal obtains knowledge of conduct of a Bidder, Contractor or Subcontractor, or of
an employee or are representative or an associate of a Bidder, Contractor or Subcontractor
which constitutes corruption, or if the Principal has substantive suspicion in this regard, the
Principal will inform the same to the Chief Vigilance Officer.
Section 8 – Independent External Monitor
(1) The Principal appoints competent and credible Independent External Monitor fort his Pact
after approval by the Central Vigilance Commission. The task of the Monitor is to review
independently and objectively, whether and to what extent the parties comply with the
obligations under this agreement.
Page 33 of 34
The Independent External Monitor appointed for NABARD is :
Shri Subodh Kumar Goel 501, Tower-6
Common Wealth Games Village New Delhi – 110 092
(2) The Monitor is not subject to instructions by the representatives of the parties and performs
his/her functions neutrally and independently. The Monitor would have access to all Contract
documents, whenever required. It will be obligatory for him / her to treat the information and
documents of the Bidders as confidential. He / she reports to the Chairman,NABARD.
(3) The Bidder(s)accepts that the Monitor has the right to access without restriction to all
Project documentation of the Principal including that provided by the Contractor. The
Contractor will also grant the Monitor, upon his/her request and demonstration of a valid
interest, unrestricted and unconditional access to their project documentation. The same is
applicable to Sub-contractors.
(4) The monitor is under contractual obligation to treat the information and documents of the
Bidder(s) Sub-with confidentiality. The Monitor has also signed declarations on ‘Non-
disclosure of Confidential Information and of ‘Absence of Conflict of Interest’. In case of any
conflict of interest arising at a later date, the IEM shall inform Chairman, NABARD and recuse
himself/herself from that case.
(5) The Principal will provide to the Monitor sufficient information about all meetings among
the parties related to the Project, provided such meetings could have an impact on the
contractual relations between the Principal and the Contractor. The parties offer to the Monitor
the option to participate in such meetings.
35
(6) As soon as the Monitor notices, or believes to notice, a violation of this agreement, he/she
will so inform the Management of the Principal and request the Management to discontinue or
take corrective action, or to take other relevant action. The monitor can in this regard submit
non-binding recommendations. Beyond this, the Monitor has no right to demand from the
parties that they act in a specific manner, refrain from action or tolerate action.
(7) The monitor will submit a written report to the Chairman, NABARD within 8 to 10 weeks
from the date of reference or intimation to him by the Principal and, should the occasion arise,
submit proposal for correcting problematic situations.
(8) If the Monitor has reported to the Chairman, NABARD, a substantiated suspicion of an
offence under the relevant IPC/PC Act, and the Chairman NABARD has not, within reasonable
time, taken visible action to proceed against such offence or reported it to the Chief Vigilance
Officer, the Monitor may also transmit this information directly to the Central Vigilance
Commissioner.
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(9) The word ‘Monitor’ would include both singular and plural.
Section 9 – Pact Duration
This Pact begins when both parties have legally signed it. It expires for the Contract or 12
months after the last payment under the contract, and for all other Bidders 6 months after the
contract has been awarded. Any violation of the same would entail disqualification of the
bidders and exclusion from future business dealings. If any claim is made/lodged during this
time, the same shall be binding and continue to be valid despite the lapse of this pact as
specified above, unless it is discharge/determined by the Chairman of NABARD.
Section 10 – Other provisions
(1) This agreement is subject of Indian Law, Place of performance and jurisdiction is the Head
Office of the Principal, i.e.Mumbai.
(2) Changes and supplements as well as termination notices need to be made in writing. Side
agreements have not been made.
(3) If the Contractor is a partnership or a consortium, this agreement must be signed by all
partners or consortium members.
(4) Should one or several provisions of this agreement turn out to be invalid, the remainder of
this agreement remains valid. In this case, the parties will strive to come to an agreement to
their original intentions.
(5) Issues like Warranty/Guarantee etc. shall be outside the purview of IEMs.
(6) In the event of any contradiction between the Integrity Pact and its Annexure, if any, the
Clause in the Integrity Pact will prevail.
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(For & On behalf of the Principal) (For & on behalf of the Bidder) (OfficeSeal) (OfficeSeal)
Place
Date
Witness 1:
(Name &Address)
Witness2:
(Name &Address)