Cairns Hospital2014 edition

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Making the most of your stay in hospital

Welcome to Cairns Hospital

This booklet tells you what you can expect during your hospital stay.

Please feel free to talk about your needs with our staff and ask questionsabout the hospital routine, your illness or treatment. We aim to makeyour stay with us as comfortable as possible.

Contents

Finding your way around 4

Site map 4

About our hospital 5

When you arrive 9

Ward routine 16

Visitor information 18

Discharge from hospital 19

General patient rights and responsibilities 20

Cairns Hospital

The Esplanade

PO Box 902

Cairns Qld 4870

Phone: (07) 4226 0000

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About our hospital

The Cairns Hospital first openedas a small dwelling in 1878 andmoved to its present location onThe Esplanade in 1884.

In its early years, the hospitalgrew progressively beforebecoming the hospital for the farnorthern region in 1910.

The hospital’s size and serviceshave continued to expand overthe years.

Following an increase inpopulation across Far NorthQueensland and increasingdemand on services, in April2008, the State Governmentannounced a majorredevelopment of Cairns Hospital.

The redevelopment included theconstruction of two new blocks, Dand E.

Block D will soon become the hubof the hospital housing 292 ofCairns Hospital’s 531 inpatientbeds.

Block E, on the corner of Lake,Grove and Digger streets, housesthe Liz Plummer Cancer CareCentre including a new RadiationOncology service which wasofficially opened in 2011, as wellas a 667 space car park.

The completion of theredevelopment in 2015 will see anincrease in beds and services atthe hospital.

This will include new servicessuch as a Neonatal Intensive CareUnit, Medical Assessment andPlanning Unit, Birth Centre (forlow risk births) and new agedcare and rehabilitation services.

A number of existing services willexpand including Intensive Care,paediatrics and acute medicalservices such as cardiology.

Once complete in 2015, theredevelopment is expected tocost more than $450 million.

The Emergency Departmentexpanded from 36 to 50 beds in2011.

Cairns Hospital is a modernfacility designed to service theunique health needs of tropicalnorth Queensland and ismanaged by the Cairns andHinterland Hospital and HealthService.

Patient services

The Cairns Hospital providesreferral services covering an areaextending from the Torres Strait inthe north, south to Tully andJumbin, and west to Normantonand Georgetown.

It operates a 24-hour emergencydepartment.

Inpatient services includeintensive and coronary care,children’s ward and paediatricservices, special care baby unit,maternity and gynaecology, renalunit, orthopaedics, oncology,general surgery andophthalmology, endoscopy andother day procedures.

Other services include: generalmedicine, neurology, radiationoncology, thoracic medicine,cardiology, infectious diseases,rheumatology and gastroenterology.

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The mental health unit is an acutemental health facility for adults.

The hospital provides pharmacy,pathology, a cardiac catheterlaboratory and a wide range ofmedical imaging services –including an MRI – as well asspecialist units for rehabilitationand aged care services, renaldialysis, stomal therapy andpalliative care.

Allied health professionals providephysiotherapy, occupational therapy,speech pathology, nutritional anddietetic services, social work andcounselling services.

A range of community healthoptions also are provided, whichinclude parenthood classes,diabetic education, continenceadvice, sexual health and drugand alcohol services.

Accreditation

Cairns Hospital is accredited bythe Australian Council onHealthcare Standards and wasreaccredited in 2012.

This means that our efforts toprovide the highest quality of careare recognised nationally.

In gaining accreditation, we madea commitment to focus on qualityof service delivery and to keep aneye on how we can continue toimprove our services.

Choosing health care

Eligible Australian residents maychoose to receive private orpublic hospital services that canboth be delivered from a publichospital.

Overseas visitors from countriesthat have signed specialagreements with Australia areentitled to emergency publichospital services, free of charge.

Contact Medicare on 132 011 tofind out if this applies to you.

Public health care

If you choose to be a publicpatient, generally treatmentservices will be given free ofcharge.

You will have to pay for televisionor telephone hire.

Services such as spectacles,pharmaceuticals and surgicalsupplies may have a chargeapplied.

If there are costs, they will beexplained to you.

COLLECTION ROOMS AT:

• CAIRNS

• MOSSMAN

• SMITHFIELD

• KURANDA

• MT SHERIDAN

• MALANDA

• MANOORA

• YUNGABURRA

• MAREEBA

• GORDONVALE

• ATHERTON

• INNISFAIL

• MULGRAVE ROAD

• REDLYNCH

• EARLVILLE

• WOREE

• EDMONTON

• TRINITY BEACH

• ALL PRIVATEPATIENTSWELCOME

• ALL REFERRALSACCEPTED

Dr. Jan Kencian

Phone:4051 5922

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Private health care

There are times when peopleadmitted to the wards are treatedby a private doctor.

If you are admitted as a privatepatient with single/shared cover,you will need to give details ofyour health insurance during theadmission process and will beasked to sign a health fund claimform.

If you choose to be a privatepatient and do not have privatehealth insurance, you will have topay the estimated cost beforeadmission.

Treatment as a private patientdoes not guarantee access to asingle or private room as this willdepend upon availability at thetime of your admission.

Private patients cannot generallyelect to become public patients,except as a result of unforeseencircumstances that include:

• you are admitted for a procedure but have complications

• your hospital stay is longer than planned by the clinical staff treating you

• your social conditions change while you are in hospital (lossof employment).

Long-stay patients

All patients, both private andpublic, who are still in hospitalafter 35 days or who have had anumber of admissions without adischarge period of more than

seven days, are assessed to see ifthey qualify as a Nursing HomeType Patient (NHTP).

If the patient qualifies as anNHTP, they will be charged anaccommodation fee, whether theyare public or private.

If this applies to you or yourrelatives, ask the administrationoffice or social worker about thefees that will apply.

When a patient no longer requiresacute or rehabilitation treatmentat our hospital and cannot returnhome or to family, an Aged CareAssessment Service assessmentwill be requested.

The patient’s family/carers areurged to contact all residentialaged care facilities locally.

Patients awaiting nursing homeplacement and who no longerrequire acute care may also betransferred from Cairns Hospitalto a smaller, rural hospitalelsewhere within the Cairns andHinterland Hospital and HealthService if it is necessary to clearbeds for incoming acutely illpatients.

When you arrive

Admission

When you are admitted, a patientidentification band will be put onyour wrist or ankle.

Staff will compare your name anddate of birth to the identificationband to ensure the information iscorrect.

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You are required to wear it whilstyou are in hospital.

For your safety, you will be askedfor your identification many timesthroughout your stay.

To help us provide quality care wewill need to know complete andaccurate details of:

• Your medical history

• Current address and phone number

• Details of your general practitioner or other treating health professionals

• Medicare number

• Details of your private health cover or any other cover that might fund your hospital stay

• Any current Advance Health Directive or enduring Power ofAttorney (person able to makedecisions about your health care, personal or financial matters), and copies of these documents

• Your need for an interpreter orcultural support worker

• Next of kin

• Whether you identify as Aboriginal or Torres Strait Islander.

WorkCover

If you are being treated for acondition that may be covered byWorkCover, please supply allrelevant details to the hospital atthe time of admission or beforedischarge.

Personal belongings andvaluables

While you are in hospital you willneed:

• Pyjamas, nightdress, dressing gown, slippers

• Toiletries: toothbrush, toothpaste, comb, soap, personal shaving gear, hygiene products, handkerchiefs or tissues

• Personal clothing and nappiesfor babies and children

• A favourite toy for a young child

• One pack of disposable nappies for maternity patients.

Please do not bring jewellery orlarge amounts of money tohospital.

While every care is taken forsecurity, the hospital does notaccept responsibility if valuablesare lost or stolen.

If you must bring such items,please ask staff to arrange safecustody.

The return of these items can onlybe undertaken in normal officehours.

Amounts of money over $150 willbe returned by cheque only.

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Hospital security

The hospital has 24-hour security.

External doors are lockedbetween 8pm and 6am.

External access during thesehours is through the front gatelocated on The Esplanade.

Exit from the hospital is possiblethrough most doors during theevening.

Please ensure doors are lockedbehind you.

Professional staff

During your stay in hospital, youwill be cared for by a teamincluding doctors, nurses, alliedhealth staff, and others such asclerical, catering, wards peopleand cleaning staff.

All staff are required to wearphotographic identity badgesincluding name, photograph andjob title.

Infection control

A patient may need to be caredfor in a single room to stop thespread of infection. If this is thecase, the patient and their familywill be told.

Hospital staff may wear plasticaprons, eye protection and gloveswhile giving care to stop thespread of infection.

Hand washing is the mostimportant way to stop the spreadof infections.

As a patient or visitor to ourhospital you can help stop the

spread of infection by doing thefollowing:

• Wash your hands after going tothe toilet, before eating, or when entering or leaving the ward

• Do not sit on other patients’beds

• Visitors should not come to thehospital to visit if they are feeling sick

• Ask your nurse if you need more information on infection control.

Consent for surgery

You will be required to sign aconsent form before you have anoperation or a generalanaesthetic. Consent by parentsor a guardian is required forminors under 18 years.

Before you give consent, yourdoctor will explain:

• Your medical condition

• Why you need the procedure and what are the benefits andpossible complications may be

• The risks of having and not having the procedure

• What other types of treatmentsare available.

You will be given a copy of theconsent form to read.

You may want to talk this overwith others before you giveconsent for the procedure.

If you do not understand whatthe doctor is saying, ask thedoctor to explain again.

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If you do not agree with astatement on the consent form,you must tell the doctor beforeyou sign the form.

When you fully understand theprocedure and the risks, then it istime to give your consent bycompleting the form.

A nurse will go with you to theoperating theatre.

Relatives or friends are notusually allowed.

However parents of smallchildren, relatives of non-Englishspeaking people, or carers ofpeople with special needs may beallowed to accompany you withthe permission of theanaesthetist.

If your child is in hospital

We support a parent staying withtheir child in hospital whereverpossible unless there is somemedical or legal reason to stopthis. Please talk to your healthcare team about whether you canstay with your child if you wantto.

Cultural support

An Indigenous liaison officer isavailable to act on behalf ofIndigenous patients, includingarranging support care services ifneeded when you return home.Ask a staff member if you requirethis service.

Information about your condition

You have the right to choosewhom your doctor will talk toabout your condition.

Please ask a relative or friend tobe the main point of contactbetween the hospital and thefamily.

Friends and relatives may begiven a general condition reportby telephoning 4226 0000.

Medical records

During your stay in hospital,confidential medical records willbe kept of your illness andtreatment. This will includeresults from tests, X-rays andscans. The records will be addedto any previous records held forprevious treatment in hospital oras an outpatient.

As a general rule, informationconcerning you will not be givento anyone else unless you givepermission in writing. You cansee your medical records basedon Queensland Health’sAdministrative Access to HealthRecords Policy (1994). Ask yourhealth care team for furtherinformation on how to accessyour medical record.

You can also seek access todocuments not relating to youunder the Freedom of InformationAct (1992). This includes seeingyour child’s medical record if thechild is incapable of giving theirconsent in writing. Ask yourhealth care team for furtherinformation on how to proceed.

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The privacy of your personalinformation

We know you need to trust yourhealthcare provider before yougive them sensitive personalinformation. You can expect thatwe will deal with the informationin an ethical, lawful andconfidential way.

Your health information will onlybe discussed or made available tothose who are involved in yourcare.

Some government organisationsmay be legally allowed to accessinformation about you such asbirths and deaths, notification ofinfectious diseases and otherpublic health matters.

Please ask for a copy of thepamphlet on the privacy of yourpersonal information if you wouldlike to know more.

Medications

Any medication brought into thehospital must be given to nursingstaff.

Your doctor will prescribe theappropriate medications for youwhile you are an inpatient and atdischarge.

Transfer to another hospital

If you need specialist health carethat cannot be provided locally,you will be referred to a hospitalor centre where the treatment canbe provided.

You may also be transferred fromCairns Hospital to another smallerhospital within the Cairns and

Hinterland Hospital and HealthService – such as Gordonvale,Babinda, Innisfail, Tully, Atherton,Mareeba, Herberton or Mossman– to complete your recovery.

This would be done should it benecessary to clear beds at CairnsHospital for new, incomingacutely ill patients.

In such a situation, patients whomay be transferred include thosewho:

• Are awaiting residential aged care placement

• No longer require acute care but still require some hospitalcare and are well enough for transfer to a smaller facility tocomplete their recovery

• No longer require acute care but are unable to live independently at home or withfamily

• Live in these areas and are suitable for transfer back.

Assistance with travel

Queensland’s Patient TravelSubsidy Scheme providesfinancial assistance for travel andaccommodation to eligiblepatients and in some cases theirescorts, who need to accessspecialist medical and dentalservices that are not availablewithin their local area.

Ask your health care team for thepatient travel subsidy schemebooklet if you need furtherinformation.

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Discharge Planning

Preparation for discharge beginsfrom the first day of admission.An estimated date of discharge(EDD) will be determined bymedical staff. The aim is fordischarge before 10am.

Please request work certificates inadvance to avoid delays.

Ward routine

Patient services

Meals

The hospital provides a choice ofmeals and will supply specialdiets where this is part of yourmedical care or cultural orreligious needs. If you are not ona diet, you will be offered aselection at mealtime.

With certain procedures you willnot be able to eat or drink forseveral hours. Nursing staff willtell you how long you must fastbefore the procedure.

Call system

Use the nurse call button locatedat your bedside should you needassistance. Press the buzzer onceunless there is an emergency.

Radio, TV

Due to safety reasons, patientsare not permitted to have privateelectrical appliances, includingtelevision and radios.

Private battery-operated radios,mobile phones and iPods arepermitted provided they are usedwith head phones. Noresponsibility is accepted by thehospital for loss of these items.

Telephones

Public telephones take eithercoins or cards and are located atconvenient positions around thehospital:

• Block C - first and second floorfoyers

• Block D – ground floor

• Mental Health foyer.

Bedside phones for patients aresupplied by Queensland Health.

Instructions on how to use thephone system are located on thetelephone handset.

The system uses a TelstraPhoneaway card, which can bepurchased at the InformationDesk on the ground floor of BlockD.

Mail

Mail is delivered daily, Monday toFriday. Mail should be addressedto your given name, surname andward, C/- Cairns Hospital, PO Box902, Cairns, Qld, 4870.

Stamps can be purchased at thekiosk and from the canteentrolley. Mail can be posted eitherin the post box located outsidethe emergency department or askthe nursing staff to put it in themail trolley (Monday to Friday).

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Emergency and safetyprocedures

In the event of a personalemergency for yourself or anotherpatient who is nearby, please callfor help by pressing the nurse callbutton.

In the case of fire or other generalemergency, please remain calmand wait for staff to tell you whatto do. Smoke detectors andsprinklers are fitted throughoutthe hospital.

Translation and interpretingservices

Cairns Hospital can arrangetranslation and hearing impairedinterpreter services for patientswho have difficultycommunicating in English so theycan participate in decisions abouttheir health care.

Ask a staff member to contact thetranslation and interpretingservices for you. There may be acost associated with this service.

Social work and counselling

Social workers can help withconcerns which include:

• The effects of illness, injury, disability on you, your family and others

• Advice on health services available at the hospital and inthe community

• Patient’s current and future health needs

• Adjustment to hospitalisation

• Planning for life changes resulting from chronic illness ordisability

• Information on community resources such as housing accommodation, respite care and referrals to financial and legal help

• Family or relationships issues that may be relevant to healthstatus.

Ward staff can help arrange foryou to see a social worker.

Hospital volunteers

The Far North QueenslandHospital Foundation runs anextensive volunteer service. Everyweek, more than 100 volunteerssupport patients, visitors andstaff at Cairns Hospital. Theyundertake a range of tasks.

These include:

• Running the Information Desk located on the ground floor ofD Block.

• Ensuring patients in every wardreceive a daily visit from the patient trolley, which is stocked with newspapers, snacks, toiletries and other products.

• Operating a play scheme for young patients in the children’sward.

• Assisting patients taking part in the Cardiac Conditioning Program.

• Distributing food and beverages to outpatients undergoing chemotherapy.

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• Undertaking administrative tasks.

• Fundraising to purchase new equipment for the hospital.

For information on how tobecome a volunteer, pleasephone the FNQ HospitalFoundation on 4226 8993.

Helicopter pad

The helicopter pad is located onThe Esplanade opposite thehospital. At times some noise isheard when helicopters take offand land.

Chaplaincy

Chaplains of all denominationsvisit the hospital on a regularbasis. Should you wish to see achaplain, please ask the wardstaff. The hospital Multi PurposeFaith Centre is situated on groundfloor, Block D.

Smoking and alcohol

Cigarette smoking is prohibited inall Queensland Health facilitiesthroughout the Cairns andHinterland Hospital and HealthService including Cairns Hospital.

Whether you are a patient or avisitor, if you wish to smoke, youmust go outside the hospitalpremises. For patients, freenicotine replacement therapy(patches) and other support areavailable during your stay inhospital if you wish to takeadvantage of these.

Alcohol consumption also is notpermitted in the hospital unlessordered by a medical officer.

Laundry

We do not launder patients’personal clothing, so pleasearrange for your family to launderit and return it to you as required.

Visitor information

Visiting hours

General wards

10am - 8pm

Rest period: 1pm - 3pm

Paediatric wards

Opening visiting hours until 7pmdaily (1pm - 3pm parents onlypreferred)

Maternity ward

3pm - 8pm

(8am - 1pm for partners)

Rest period: 1pm - 3pm

Mental health unit

3pm - 8pm (weekdays)

10am - 8pm (weekends)

Parking

The hospital has a multi-level,undercover car park located in EBlock, on the corner of Grove andDigger Streets. The car park isopen from 6 am to 8 pm daily.Parking fees are as follows: $2.20for one hour; $4.40 for two hoursand; $5.50 for one day. Feesmany be subject to changewithout notice.

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Sea Breeze Café

Scenically located opposite TheEsplanade, on the ground floor ofB block (next to the main hospitalentrance), the café offers bothindoor and outdoor eating areas.It provides not only food anddrinks, but also access tocomputers and wireless internetservices, as well as a full range oftoiletry and gift items for patients,staff and visitors.

Opening hours:

Monday to Friday from 7am until5.30pm

Saturday and Sunday from8.30am until 4pm

Public holiday hours varyaccording to staff availability.

A trolley from the kiosk is takenaround the wards daily.

Newspapers, magazines,confectionery and other sundryitems are available from thetrolley.

Discharge from hospital

Personal discharge

The aim of planning yourdischarge is to return you homeas soon as you are well enough.On discharge, your treatment maynot be complete and may need tocontinue when you return home.You may also need some homesupport services.

Before you leave hospital, youshould obtain the followinginformation from your doctor ornurse in charge of your ward:

• Any follow-up outpatient appointments

• Medications

• Arrangements for communitysupport services.

Before you leave, you should alsoensure that:

• You have all your personal belongings

• You have signed the necessary‘claim forms’ and all fees are paid

• All items held for you are collected

• The correct forwarding addressis on your chart

• You obtain relevant medical certificates from your doctor

• You know what medication youare on as well as any follow upservices you need.

Discharge at your own risk

Patients usually have the right toleave the hospital when theychoose. If you discharge yourselfagainst medical advice, you willbe asked to sign a form. If yourcondition does not improve whenyou are home, you must seekmedical advice from your treatinghospital doctor or your generalpractitioner.

Ambulance and taxi transport

You need to arrange for a relativeor friend to take you home. Theambulance service is anemergency service and will notprovide transport home unlessordered by the doctor. Taxis arenot provided by the hospital forpatients at time of discharge.

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Contacting your generalpractitioner

Where possible, a summary ofyour hospital treatment will besent to your general practitionerfrom your treating doctor/s. Ifyou are a public patient, yourdischarge medication will bedispensed from the hospitalpharmacy. If you are a privatepatient, your doctor will give youa prescription for your localpharmacy.

Outpatient clinic

After discharge, you may berequired to come back to anoutpatient clinic. If you have anyquestions please contact thehospital on 4226 0000 and ask tobe put through to the clinic onyour appointment card or letter. Ifyou cannot keep an appointment,please notify administration staffin plenty of time, so yourappointment can be madeavailable to someone else.

General patient rightsand responsibilities

Providing feedback

To help Queensland Healthprovide better services, patientfeedback is important. When youenter hospital you may be askedto provide feedback on theservices you receive.

Compliments

Every day people do great thingsin our hospital.

Compliments are valuablebecause they tell us what we aredoing well.

• Tell a member of the team caring for you

• Many services have feedback forms where you can write yourcomment

• If you prefer, you can contact the Chief Executive of the health service.

Any compliments received inwriting are always shared with thestaff to whom they are directed.

Complaints

We are keen to receive yourfeedback as it assists us inimproving our services to you andfor your community.

As a health care consumer, youhave the right to providefeedback and have your concernsheard.

21How to make a complaint

Our staff are encouraged toresolve problems at the point ofservice, your first course of actionshould be to try to resolve thecomplaint directly with the NurseUnit Manager or Service Manager.

• If you feel your concerns havenot been adequatelyaddressed or you wish to referthe concerns, you can contactthe Patient Liaison Officer on4226 8244.

• If you are not satisfied with theresponse provided to you fromthe Cairns and HinterlandHospital and Health Service,you can refer your concernsabout your healthcare to theOffice of the Health Ombudsman (OHO).

The OHO is independent from the health service and can becontacted:

- Phone 133646

Consumer rights andresponsibilities

Everyone who is seeking orreceiving care in the Australianhealth system has certain rightsregarding the nature of that care.

These are described in theAustralian Charter of HealthcareRights.

The rights included in the Charterrelate to access, safety, respect,communication, participation,privacy and comment.

The Australian Charter ofHealthcare Rights is available toeveryone in the healthcaresystem.

It allows patients, consumers,families, carers and providers toshare an understanding of therights of people receiving heathcare.

A right to health care

You have a fundamental right toadequate and timely health care.Sometimes this may not be at thehealthcare facility you first attendas not all services are necessarilyavailable everywhere.

You can contribute to the right ofaccess by trying to meet yourappointments and telling thefacility when you cannot.

Safety

A right to safe and high qualitycare

If you are unsure about what ishappening to you or if you thinksomething has been missed inyour care, alert your healthcareprovider.

Let your provider know anycircumstances that might makeyour health care riskier.

Respect

A right to be shown respect,dignity and consideration

You are entitled to receive care ina way that is respectful of yourculture, beliefs, values andcharacteristics like age andgender.

It is important to tell yourhealthcare provider of anychanges in your circumstances.

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Respect also includes beingmindful of healthcare staff andother patients.

Communication

A right to be informed aboutservices, treatment, options andcosts in a clear and open way

Healthcare providers will tell youabout the care you are receivingand help you understand what ishappening to you.

You can contribute tocommunication by being as openand honest as you can be.

To understand the instructionsgiven to you, you can askquestions if you would like moreinformation. You can useinterpreters if English is not yourfirst language. Interpreter servicesmay incur a fee and can beprovided in person or by phone.

Participation

A right to be included in decisionsand choices about care

You are encouraged to participatein decisions about your care.

Ask questions if you are unsureabout what is happening to you.

Involve your family or carer if thismakes you more comfortable andsure.

Privacy

A right to privacy andconfidentiality of providedinformation

You are able to see your recordsand ask for information to becorrected if it is wrong.

In some situations your healthinformation will need to beshared between healthcareproviders.

You can also contribute byrespecting the privacy andconfidentiality of others.

Comment

A right to comment on care andhaving concerns addressed

Healthcare providers want tosolve problems quickly, but theyneed to be told about theproblem first. If you have anysuggestions about how servicescould be improved please let staffknow.

Cystic Fibrosis (CF) is the most common life shortening, recessive genetic condition

affecting young Australians. 1 person in 25 is an unaware carrier of the CF gene.

CF primarily affects the lungs and digestive system. Living with CF is relentless,

day-in, day-out – 365 days a year!

For support or information on CF and carrier screening contact a

CF association in your state or territory:

CF ACT

P: (02) 6259 7922 / 0402 378 053

E: info@cfact.org.au

CF SAP: (08) 8221 5595 / 1800 232 823 E: cfsa@cfsa.org.au

CF NSWP: (02) 9878 2075 / 1800 650 614E: general@cysticfibrosisnsw.org.au

CF TASP: (03) 6227 1765 / 1800 232 823 E: general@cftas.org.au

CF QLDP: (07) 3359 8000E: admin@cfqld.org.au

CF VICP: (03) 9686 1811 / 1800 633 685 E: assistantmanager@cfv.org.au

CF WAP: (08) 9346 7333 / 1800 678 766E: info@cysticfibrosiswa.org Or visit www.cysticfibrosis.org.au

Attending at Kewarra Family Practice2-7 Cottesloe Drive., Kewarra BeachQLD 4879 For appontments RIng 4057 4847 or 0439 147727

HACC MULTICULTURAL

ADVISORY SERVICE (MAS)

INFORMATION IS POWER

Do you need assistance to continue living in

your home?

The Multicultural Advisory Service can provide FREE

information on community and aged services.

Promote and advocate for services to meet the needs

of culturally and linguistically diverse community.

Help empower you to make informed decisions about

care at home.

Join us for our FREE monthly morning teas

Or our “Eating with Friends Club” affordable lunches.

Call for more info

Marcela Fischer

HACC Multicultural Advisor

0432 322 154mas.peninsula@diversicare.com.au

www.diversicare.com.au

Cairns Base Hospital, Cairns - 5587/2014