ContentsWelcome!

1) Conventional televisio" ...... :..... .

2) Spbcial lntervision channels

3) Pay Television . .

4) Where can you find cable programmes listed? .

5) Some explanations about billing procedures

6) Some practical technical tips . .

7) Troubleshooting checklist

To reach us. . . .

WELCOME !

Welcome to the captivating world of cable television, as one of the600,000 subscribers our Group is already serving.

We have prepared this passport so you can quickly and easily locate themany services for which you have subscribed. Keep it handy. You'll find itinvaluable.

As you travel around the dial with it, you'll discover all the pleasures andrich variety of the wide world of services available to you and your familywith cable.

On behalf of our Croup, I want to welcome you personally and wish youmany long hours of relaxation, enjoying entertainment, news and informationof all kinds.

a-=a----=-Andrd ChagnonPresident

3

CONVENTIONAL]-ELEVISION

Canadian channels - French language

[E-r','*'i r'Tl [H ] [-r] [@]L-tqq'l, \-Cj:j-i trd4-J \=ii"':!E-, [-::lE=j \.-HtEryj

cable 4 Mtl cable 7 Mrl cable 8 Mrlcable 6 Que. cable 2 Que. cable 8 eue.

cable 15 Mtl cable lS Mtlcable 16 Que. cable 1B Que.

cable 21 Mtlcable 19 Que

Canadian channel - English & French

cable 28 Mtl(Mtl only)

Canadian channels - English language

t-lu-i[4gtltgI ll .i.I cFcF /i .BMI6M! 1l cJoHs I\ cFcF 12 ,/ \ c(Mt 5 oue ./ \ (ohnar l

--.--_______/

cable 11 Mtl cable 13 Mtl cable i9 Mrlcable 12 Que. cable 3 Que. (Mtl only)

.ll

ifiri

fi'

{

American channels

eNrBseGLC!_j t_d1_-/\. -,f,t*j \._dtu-i \.-dft*j

cable 3 Mtl cable 16 Mtl cable iZ Mtl cable 20 Mtl cable 22 Mtlcable Z Que. cable 12 Que cable 20 eue. (Mtl only) cable 13 eue

Two questions often askedregardi ng conventional

TV channels

wt{Y ARE rlJE sAMt _ _ - (For Montrear subscribers, there wiil arsoPROGRAMMIS BROADCAST oN be programming duprication ar cerrainDIFFERENT Cl-lANNtLSl hours at Positions 2O and 22. These twoLocal television stations affiliated with channels are occupied by WMTW-B and

the national networks broadcast the WVNV_22 of the ABC Network in the U.S.)

same programmes, at the same times,as the main network station. For The additional choice qf late,night orexample, drama and ne*s shows afternoon films offbred by these twoproduced for the TVA network can be regional stations iustifies their place,inviewed simultaneously on Channel .10 our cable programming.Montreal (CFTM, Cable Z), Channel 4 _.in Quebec City (CFCM, Cable 2) and \ /HAT IS SUBSTITUTIONon Channel 7'(CHLT, Cable 18) in ALL ABOUT?Sherbrooke. The percentage of A CRTC (Canadian Radio-Television andsimultaneous broadcasts viries Telecommunications Commission)according to the local stations and regulation requires that Canadiannational networks involved. Example: network commercials must be substi-Channel B, Cornwall (CJOH, Cable 19 tuted for the U.S. network commercialsin Montreal) devotes only 20 to 25% of when the same event (baseball, forits programming to CTV network example) is being carried on bothsimurcasts

i$tTl]rlf::Hf:?: y,iv vou wi'

Regional affiliates of the national American channel at certain times.networks are:

- Radio-Canada network (French)

CKSH-9, Sherbrooke

- cable 15, Montreal o

- cable '16 Quebec City

CKTM-I3, Trois-Rivieres

- cable 2.1, Montrealrvlut I(t Edt

- cable 19, Quebec City ..Ia

- TVA Network :CHLI-7, Sherbrooke

"- cable 18, Montreal andQuebec City

a

- CTV NetworkCJOH-8, Cornwall

- cable 19, Montreal only

w

.D EXCLUSTVE TNTER-V|S|ONZ CHANNELSlntervision transmits television signals by microwave to its member cablecompanies in the different regions, for retransmission by cable to theirsubscribers' homes.

CENERAT INFORMATION. cable 2, Montreal. cable 4, QuebecThis position is used to billboardprogramme schedules for the speciallnterVision channels and Pay-TV chan-nels, as well as for general interestmessages.

An hourly segment on these generalinterest channels is devoted to popularfeatures such as:

- Horoscope (in Telidon graphics) andthe "Thought for the Day".

- Loto-Quebec results (at odd-numbered hours: ex., 9 a.m...11

a.m., 1 p.m., etc.)A Loto-Quebec survey reveals that10% of all winners learn the drawresults by watching lnter-Vision.

TVFQ-ee,TELEVISION FROM FRANCT. cable 5, Montreal. cable 1Q QuebecThe TVFQ-99 channel brings viewersthe pick of the best programmes pro-duced by the three major networks inFrance: TFl, Antenne 2 and FR3.

Different in style and content, this en-tertaining and educational pro-gramming from France is scheduled tosuit individual viewing times andhabits. Original programming broadcastdaily between 5 p.m. and midnight isrepeated on the same day the follow-ing week, this time from 9:30 a.m. to4:45 p.m., so all subscribers will havea chance to watch. Example: pro-grammes shown on Monday eveningwill be repeated the following Monday

afternoon. There are no commercialmessages of any kind on this channel,so subscribers can enjoy uninterruptedviewing pleasure.

WEATHER. cable 6, Montreal. cable 5, QuebecEnvironment Canada weather reportsand forecasts are presented in easy tofollow Telidon charts and graphics.There is a bulletin about every fiveminutes, with four complete updateseach day. Weather forecasts are givenfor Montreal and Quebec City, as wellas for the seven main regions:Saguenay, Outaouais, Eastern Townships,Abitibi, Mauricie, Laurentians, LowerSt. Lawrence. Forecasts are also given forthe other provinces.

Environment Canada forecasts areavailable at all hours of the day andnight, an indispensable help inorganizing daily activities.

OO

l'\l [:${ (},

( {}\trvl{rNlI} It l[:V'15!{itr. cable 9 - Montreal, Quebecln accordance with CRTC regulations,each cable company offers the localcommunity use of a TV channel andprovides the necessary technicalsupport.

lndividuals or groups interested inproducing their own special telecastscan submit proposals to their com-munity TV coordinators. These expertswill provide advice and make thenecessary production facilities avail-able. (See telephone number on thelast page of this Passport.)

ll lLrsfit,\TE:ti t\r i\[)S. cable 12, Montreal. cable 22 QuebecHow to get a great response when youhave something to sell! Just send a

35 mm slide (horizontal) and shortcopy (typed or printed in capitalletters) to the address below. And don'tforget to give your telephone numberand the price of the article for sale. lfyou would like a photographer tocome to your home (for a modest fee),telephone: 856-4423 (in Montreal) or1-800-361-0182 (Quebec City). Your adwill be shown several times a week, atdifferent hours of the day and night.

Our research has proved that these TVads get results. They have a sales suc-cess rate of more than 45%, which is a

much higher response than othersimilar services achieve. (This service is

for individuals only, not businesses.) Toplace an ad, for more information, or

for a photographer's services, write or'phone:

Le Service des Annonces lllustreesPO. Box 329Station ALongueuil, P.Q.

l4H 322

Tel.: Montreal866-4423Quebec City1-800-361-0182

I f:l L-l\ l'LIRMAI ION FDI&1F [)lA. cable 14 Montreal/Quebec

(ln Montreal, presented alternatelywith S.O.S. Service, Job Offers andHouse of Commons debates fromOttawa).

Channel 14 uses easy-to-follow Telidongraphics for daily broadcasts of some50 pages of news and informationprepared by Edimedia.

Communication-Qu6bec also uses thischannel for its daily news bulletin ongovernment activities.

oI

\"o.s. sflt\,tcF/f oB oFFFRSo cable 14, Montreal. cable 27, QuebecS.O.S. Service

This free service is specially designedfor people who want to buy orexchange goods or services, find a lostpet, complete a collection, join a carpool, or offer their services for moving,painting, gardening, etc. (Not availableto businesses.)

Montreal: Quebec City:S.O.S. Service S.O.S. ServiceP.O. Box 329 lnterVision QuebecStation A 700 St. Cyrille Blvd. E

Longueuil, P.Q. Floor C, Quebec, P.Q

)4H 322 ClR sA9

Copy for each advertisement must notexceed 150 characters. Each letter andeach space counts for one character.Use the grill below as a guide.

fob Offers

The Canada Employment Centre andQuebec Manpower Centre post noticesof jobs available in your region. Theseare shown at different hours each dayso that they will be seen by themaximum number of people.

IIl]NlI cti()r.]PS. cable 23, MontreallnterVision makes a special channelavailable to Quebec's ethnic groups.Programming is prepared by some 30different cultural communities, with a

blend of local productions and docu-ments from national TV networks, andbroadcast in the language of eachparticipating ethnic community.

TVEQ: QUEBEC EDIJCAI IONALTEIEVISION. cable 24, Montreal. cable 25, QuebecTVEQ offers credit courses,informational and training programmes,plus educational documentaries, incooperation with Tele-Universit6,University of Montreal, University ofQuebec, Laval University, E.N.A.P.(Ecole nationale d'administrationpublique) and other teachingestablishments.

HOUSE OF CCM,\,IONS. cable 14, Montreal. cable 21, QuebecCommons debates are telecast live andin full (in French) on weekdays, whenthe House is sitting. Question period(untranslated) is broadcast on Sundaysfrom 10 a.m. to 6 p.m. When theHouse is not sitting, this channelcarries S.O.S. Service, Edimedia and JobOffers in Montreal; video games inQuebec City.

o 5 R, ,

X 5 r

NATIONAL ASSTMBLYo cable 27 Montreal. cable 11 QuebecNational Assembly debates and someparliamentary committee hearings arebroadcast live from Quebec City onthis channel, according to the scheduleshown regularly on your screen. Whenthe National Assembly is not sitting,the "Tele-Shopping" service is carriedon'this channel.

SPORTS ,AND RECREI\IION: T\/SQ. cable 25 Montrealo cable 23 QuebecThis channel is on the air 24 hours a

day, bringing viewers boxing, kick-boxing, college and major juniorhockey, bowling, billiards, track andfield, as well as informationprogrammes and series on jogging,hunting and fishing, etc.TVSQ programming devotes a largeamount of time to amateur sports, butalso brings viewers professional sportsevents that are not being carried onconventional television stations.

CH I LDHEN/Y0UTl-l : TVJOo cable 26, Montreal/QuebecTVJQ programming - with noviolence and no commercials - is

aimed at the pre-school, school and12-to-15 year age groups. From7:30 a.m. to B p.m., the channel carriescartoons, rock music, educational andcultural broadcasts, magazine typeshows, etc. Evening hours are devotedto programmes for adults, on suchsubjects as finance, the arts, astrology,gastronomy, law and housing. At night,it is turned over to video game fans.

VIDEO CAMFS. cable 26 Montreal. cable 15-21-26-28, QuebecVideo games start at midnight on cable26 in both Montreal and Quebec City.They run 24 hours a day on cablepositions 15 and 28 in Quebec City,and are available on cable 21 in thatcity when the House of Commons isnot sitting.

These computer-programmed videoBames are available on an experimentalbasis to subscribers with a touch-tonedial telephone. Only one subscribercan play at a time, and the games canbe accessed in the following manner:

Your touch{one telephone has 12

buttons, identified by 10 numbers and2 symbols. Pressing 2 buttons insequence produces the letter ornumber to be communicated to thecomputer. Here are the codes to use:

I,l

10

II

I,l

Figures Letters0:00 A:211:01 B:222:02 C:233:03 D:314:04 E-325 :05 F:336:06 C-417:O7 H:428-08 t:439:09 J:Sr

10:0100 K:5211-0101 L-5312:0102 M:61etc. . .

SymbolsN:62 r:140-63 .:24P:71 + :34Q:11 - -44R:72 X:54S-73 +:64T:81 ::74U: 82 ?.:84V:83 ::94w:91x-92Y:93z:"12

Return: when entry message has beencompleted, press: >F or 55.Correction ("backspace"): to correct anerror or erase the previous instruction,press: # or 66.

Example:1) to enter + 105

t< lndicates that your message to thecomputer is complete.

You must be patient, since demand forthese popular games is so great it issometimes difficult to gain access tothe computer.

1f l[ 5f l{-}l;PiNi,: l\,4(). cable 27 Montreal. cable '11

QuebecYou can buy books and recordspresented on this channel, right fromyour own home, just by dialing thetelephone number shown on thescreen. You can pay by credit card, orask to be billed later, on a separateinvoice from your cable statement.Items are mailed to you (the priceshown includes postage and handling).Tele-Shopping is broadcast on dayswhen the National Assembly is notsitting.

P(JBLI( TMPt(-I\'IF5:o cable 24 Quebeclnter-Vision has placed programming onchannel 24 of its regional network inthe hands of the Association desEmploy6s Civils. Matters of commoninterest to government workers aredealt with on this channel: the civilservice, collective labour agreements,recreation, etc. There are also regularinformation programmes to acquaintthe general public with the structuresand operating procedures of variousgovernment organ izations.

2) to write "HELLO"

press buttons:

11

3Htur'oNNo commercials. Full, uncut versions. lf you want to add a second pay-TVWatch when you please. Repeats at channelconvenient hours. That's the joy of We replace your old descrambler withpay-TV! a new one, and you only have to pay. Premier Choix: TVEC, the national the registration fee for the new

French language channel, position 30. channel. However, if you bring the oldo First Choice - the national English descrambler to our office, we make the

language channel, position 31. exchange at no cost to you (no

Contents registration fee to pay).

a$lJf% or programming consists or ff'"tj?:"t"#,1"11,0"t a monthlv

ilrms. Inese tnctuoe recent s ,

which have compl"ted the' ut tn" subscription to both els'

theatres, but are not yet av on - NOTE: lf you subscr TV

conventional TV. you also 3t sreat connection, you can rent a second

classics and perennial favourite"s, ;tl in descrambler for a modest monthly fee,

original, uncut versions. 50 you can watch the same Pay-TV

You can watch variety shows with top service (or services) on the second set'

international stars, documentaries,children's programmes, sports (inter-national tennis, boxing, hockey) many -...-,-..._

Pay-TV. Each subscriber tr^Pay-TV. Each subscriber tr^tailed programme guide "..

aaa

i.€) S*,

aKegrstratron fee is payable only wh.en .. Y .-r. ithe descrambler (decoder) is installed. ,o rThereafter, the monthly subscriber fee .i

t!

for the Pay-TV channel selected i :m iincludes the descrambler rental ; ;I Z{)X,.D.^ _ i

!-l. ^ '^'t^- I

charge. - lL :'Fil_

aa

a

Watch WHAT you want.. .

WHEN you wantAll Pay-TV movies and programmes arererun at different hours, on differentdays of the week, throughout themonth. That way, you never missanything you want to watch. Pay-TVchannels are on the air 24 hours a day,and reruns are carefully planned to beseen at the most convenient time forall viewers, no matter what their workor leisure schedules may be.

Be your own programme director!When you receive your Pay-TVprogramme listing guide each month,take a few minutes to draw up yourown day-to-day "viewing calendar".Pick your entertainment, at the timesyou want to watch, and discover thesheer pleasure of entertainmentwithout commercials or other bother-some interruptions! You can even"screen" a movie early in the monthto decide whether it's suitable for thechildren to watch, later on in themonth.

lf you have any comments. . .

Send them to the address shown inyour monthly listing guide. Pay-TVnetworks attach a great deal ofimportance to what you, as a sub-scriber, have to say and think about theservice you receive.

Special descrambler for'tontrolledproSramme access"At the request of many parents, weoffer a special descrambler with lockand key that allows the subscriber tocontrol access to Pay-TV channels. Thedescrambler can be turned "ON" onlywith the key, to allow regular viewingof the Pay-TV channel (or channels).When it is locked in the "OFF"position, and the key removed, only ascrambled signal is received. Pay-TVprogrammes then cannot be watchedby children, or others, without yourpermission. Ask us about themodalities for obtaining delivery of thisspecial key operated descrambler.

aiaIIa

aa

aa

aa

a0aaIaI

ircli

aa

a

aItIaIta

aIa

ata

a

A WHERE CAN YOU FIND CABLE+ PRocRAM/vtES LtsTED?CONVTNTIONAL TELEVISION PAY TELTVISION

e For a more complete schedule forTVSQ-Sports, consult the dailychronicle "Sports Electroniques" inLe Journal de Montrdal.

grammes, alphanumeric "informationpages" listing upcoming programmesare shown on these channels: TVJQ .t !. l\""5 .. ..i5.xT?,r:ffi;lili"Ji',1x,"? rt ,' IJF* 'i i' ilt*ift!,{]"''i'\.if ,$ / i i

the .'tI

Iaaa

14

) r*[ A

Ii FASE N()I'FIt is important to pay your cabletelevision fees and service chargesbefore the due date shown on thetnvotce.

rri,ll\ji: il'i F

Cable television rates are regulated bythe CRTC (Canadian Radio-Televisionand Telecommunications Comm ission).These rates are based on the kinds ofservice provided. Any rate revision,modification or increase must beauthorized by the CRTC.

1lI I J';i, 1,tF i [{()i}',,a) Pre-authorized paymentWe strongly recommend this paymentmethod: it's the simplest and mosteconomical. No cheques to write, nostamps and envelopes to buy. Yourpayment is made automatically, bydirect withdrawal from your bankaccount, so you never forget.lf you use this payment method, it'simportant to notify us right away of anychange: such as a new accountnumber, or if you move, change banks,etc. That will avoid any possible errors.

b) By invoiceCable subscribers have the choice ofbeing invoiced every two months, oronce a year. If billing is done annually,the CRTC authorized rate is maintainedthroughout the entire billing period,under what we call a "protected rate".Pay-TV charges, however, are payableonly on a monthly basis: by invoice orpre-authorized payment. This explainswhy subscribers who pay for regular

Atr${: }q j-r

cable services on an annual basis arebilled each month for their Pay-TV

servrce.

tJlil$N(; I'f:f{l(jl}Since payment for cable services mustbe made in advance, it is important foryou to check the billing period coveredon each invoice you receive. Theamount invoiced is based on the lengthof this period. ln the case of Pay-TV,the first invoice issued covers theperiod commencing when your de-scrambler is delivered and can be for30 days or more, to allow for adjust-ment to your regular cable paymentdue date.

l,iJ.irr jl\i

Subscribers who move to another areaserved by Cablevision Nationale orT6lec6ble Vid6otron need pay only50o/o of the regular charge to have theircable service reinstalled at the newadd ress.

i{l trir';i'} 1il\'.\,; i \.{)i Ir tWhen you wish to have your cableservice disconnected completely, or ifyou plan to move and want to havecable reinstalled at your new address,you must notify us a minimum of 30days in advance.

We will then stop billing you at yourpresent address 30 days after the dateof your notice.

F\ /." -\r" L,)

IV1".-,/\.

F

r

f:t_

tr{,

_.t_

h'lAf l[]l"Jg{.- F:fi:}Ll[{ firS

6?ff^r,5Arffif'Our policy is to provide subscriberswith free maintenance and repairservice for any problems related totheir cable reception or installations, orwith the converters they rent from us.

We are not responsible, however, forproblems caused by other equipmentconnected to TV sets, such as: micro-computers, video games, recorders,remote controls, converters owned bythe subscriber; etc. lf our techniciansare called in for such problems, wewill have to make a $24 service chargefor the visit.ln order to avoid extra and totallyunnecessary charges like that, we urgeyou to consult the troubleshootingchecklist on the following page beforecalling in a service technician.

GENERAL CHICKSlmportant: Always make sure that allcable connections (to the set, theconvertet etc.) are solidly in place, andthat the central conductor is not foldedback on itself or loosely inserted. Manyservice calls are also often due to poorelectrical connections or power supply.Check if the TV set is properly pluggedinto the wall outlet and the converter.If you have a remote control convertetmake certain that the control knobs onboth the converter and the TV set itselfare in the "ON" position.

,,I NTERFERENCE POS]TIONS"Some cable channels are known as"interference positions'i These are thechannels occupying, the same positionon the dial as local television stations(in Montreal: "2", "10", "6" and "12", inQuebec City: "4", "5" and "1'1"). Localinterference can affect reception qualityon these channels, so the programmingis usually of the alphanumeric type,which is minimally affected by suchlocal phenomena.,r'"":..".v..."..

%,at at'ts.j\k'./."

iDri ' ;

a'a

,,a

a

,t/

16

PROBTEM PROBABLE CAUSE SOTUTION

Sound,, but screen black. TV set defective. Contact manufacturer

Picture snowy, soundclear (with converter)

Channel selector knobon TV set not inposition 3.

Fine tuning knob on TVor converter notadjusted properly.

Turn channel selector knob toposition 3.

Adjust fine tuning knob onTV set and converter.

Picture snowy, no sound. Channel selector knobon TV set not inposition 3.

Turn channel selector knob onTV set to position 3. To"reactivate" converter, unplugthe power feed, wait 15seconds, then reconnect power

False, shifting colours,picture dark, blurred,slightly distorted.

TV set not properlyad justed.

Ad;ust TV set or contaclmanufacturer.

Single or double black Cable problems.lines or stripes in picture.

Call for service

Stations overlap. Channel selector knobon TV set not inposition 3.

Converter defective.

Turn channel selector knob onTV set to position 3.

Adjust fine tuning knob onconverter.

Call for service, if converter isrented from us.

Note:For cordless remote controlconvertet check to make surethat battery is in goodcondition.

No picture or blurredpicture on all channels

Converter may not beplugged into powersou rce.

Check if converter is pluggedinto electric outlet. Checkwhether switch controlling walloutlet is in "ON" position.

17

PROBTEM WITHPAY TV

?r,_j 11i .,/r I I . j.rrr , .J .

sotuTtoN

1) Descrambler does notwork.

Check whether the transformer supplying power todescrambler is plugged in properly.

lf an extension cord or double connection plug isused, make sure that all connections are solidlyplugged in.

Check to make sure that the power feed cord fnm thetransformer box is solidly plugged into thedescrambler input terminal.

2) Cable connections areinverted.

Recheck connection with the help of installationdiagram and video demonstrations on cable 2Montreal, cable 4 Quebec City.

lf problem persists, disconnect descrambler andreconnect cable only.

lf reception then returns to normal, it is thedescrambler which is defective. Call for service.

3) Your converter is not Rent a converter from us.compatible with thedescrambler (converter withchannel 4 outlet, orintegrated converter).

Because of the important deveiopmentsin the cable television industry comingin the year ahead, we recommend thatour subscribers rent converters, ratherthan buy them. As new cable servicesand technologies arrive on the scene,we will replace the converters withnew equipment to keep you always up-tothe-minute in viewing pleasure.

You can rent a converter for only $4 amonlh, including free maintenance.

?:

.:!

'',' it. $ui:11[rlrll,.: .

Laval RegionMontreal Region

Quebec City Region

; i r,'n

Montreal Region

Sales andCustomerService282-1001282-1001687-4410

281-1711

281-1711

687-4242

Television

664-1428281-1232670-9098

2000 Berri StreetMontreal, Que. H2L 4VZ

Quebec City Region 1005 Codin StreetVille Vanier, Que. C1M 3C6

Print your subscriber No. here: