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CA Redefines Modern Monitoring Why customers choose CA APM 10

CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

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Page 1: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

CA Redefines Modern MonitoringWhy customers choose CA APM 10

Page 2: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

You Spoke and We Listened.

2

In today’s app-centric world, a flawless user experience is essential to your success. If you don’t provide the performance your customers expect, they’ll find someone who will. CA is setting a new direction for application performance management that is better aligned with digital transformation and the application economy.

What we’ve found through research is that our customers are struggling with too much information. We learned that you can’t democratize the use of APM across the organization because everyone has to be an expert to use the APM tool. We’ve listened to you and are taking a completely different approach toward APM than we have in the past.

CA APM 10 is the start of a revolution in the APM market that focuses on easy, proactive, intelligent and collaborative—four traits that are the keys to help you through your own digital transformation.

Today’s APM tools are integral to solving the problems of containerization and microservices. Because these architectures are so complex, and our world is highly complex and interdependent, you need a tool like CA APM 10 to help you find the real source of your issue.

This shift in our APM strategy has really been a phenomenon for us and for you. Thanks to customer feedback, CA APM 10 is delivering breakthrough innovations that maximize the value derived by hundreds of companies across the globe.

We’re really energized because we know we’re on the right track to helping customers do something they weren’t able to do before—and we have proof points around APM 10 to back that up.

Read why customers are choosing CA when evaluating competitive APM solutions, and the benefits they’ve achieved since making the switch.

Page 3: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

3 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ Quote 34/38 Purple.”

– Quote name IT systems analyst, Global 500 retail company

3 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ Prior to CA APM, we had looked into Dynatrace and we found the CA APM is better when talking about proactive monitoring to solve the issues.”

– IT systems analyst, Global 500 retail company

TechValidate. TVID: A1A-C2A-07B

PROACTIVE MONITORING

Research by

Page 4: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

4 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: EA4-E56-41B

“ CA APM 10 is our most important tool for our DevOps strategy.”

– IT architect, Phoenix Contact, GMBH & Co. KG

4 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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5 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 066-DB2-0D5

“ We looked at AppDynamics, but CA APM offered much more coverage in end-to-end monitoring.”

– IT systems analyst, large enterprise professional services company

5 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

Page 6: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

6 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

IT Manager, ITAU Unibanco S/A, June 1, 2016

“ CA APM 10 coupled with the Node.js agent provides us with the end-to-end visibility from mobile to API-enabled legacy applications and into the mainframe, giving us an easy way to triage application issues and deliver faster performance.”

– IT manager, Itaú Unibanco S/A

6 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

END-TO-END VISIBILITY

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7 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 01C-AFF-1DE

CA APM Speeds and Simplifies Triage

7 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

92% of customers who switched from Dynatrace, AppDynamics or IBM agreed that, “CA APM helps our organization speed and simplify the triage of application performance issues.”

Research by

Page 8: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

8 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

IT Central Station, CA APM Review, July 27, 2015, https://www.itcentralstation.com/product_reviews/ca-apm-review-30279-by-pankaj-saini

8 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ We evaluated Dynatrace as well, but choosing CA was a great choice because it is easy to deploy and is a stable solution.”

– IT administrator at a tech services company with 1–100 employees

Page 9: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

9 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: C12-9E0-4F1

9 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ CA APM 10 has helped us identify issues in applications that we require to perform flawlessly for our customers.”

– IT project manager, Pepco Holdings

Research by

Page 10: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

10 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ Quote 34/38 Purple.”

– Quote name IT systems analyst, Global 500 retail company

10 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ We also looked at AppDynamics.”

“ This tool [CA APM] has saved the organization a lot of money.”

– Principle system engineer at a retailer with 1000+ employees

IT Central Station, CA APM Review, April 22, 2015, https://www.itcentralstation.com/product_reviews/ca-apm-review-32589-by-umer-niyamathulla

Page 11: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

11 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 13D-733-91A

CA APM Leads the Pack in Depth and Frequency of Metrics

11 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

89% of surveyed customers who evaluated Dynatrace, AppDynamics, or New Relic rated CA APM’s depth and frequency of metrics as superior when compared to the competition.

Research by

Page 12: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

12 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

https://www.itcentralstation.com/product_reviews/ca-apm-review-36284-by-igor-saglier

“ We are using CA APM 10 for troubleshooting and because of this product, the delay to solve and to fix issues has been reduced by 40% on average.”

– Igor Saglier Software reliability engineer, Orange

12 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

40%>

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13 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 506-068-8E2

“ Before choosing CA APM, we evaluated Dynatrace and IBM. Since using it, we’ve realized a big positive impact.”

– IT specialist, Global 500 banking company

13 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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14 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: B39-5DF-0B0

92% of surveyed customers who switched from Dynatrace rate CA APM’s scalability as superior.

CA APM Delivers Superior Scalability vs. Dynatrace

14 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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15 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: C0B-F4C-96D

“ We worked on HP, Dynatrace and other tools prior to CA APM. With CA APM, the application monitoring on production is phenomenal and performance has significantly improved.”

– IT professional, large enterprise telecommunications services company

15 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

Page 16: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

16 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: FDE-E43-75D

“ On our application, Dynatrace was unable to provide the middleware layer information completely and we were unable to trace the issue. Now, after using the newer version of CA APM, we have complete visibility of the application under test.”

– IT manager, large enterprise professional services company

16 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

COMPLETE VISABILITY

Research by

Page 17: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

17 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: CDE-734-49D

“ We have experienced a very positive impact using CA APM 10, as we have seen it speed up the detection and resolution of incidents and the contact with development in which to address them.”

– Sarai Munoz IT manager, Jazztel PLC

17 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Jazztel Speeds Up Detection and Resolution of Incidents with CA APM 10

SPEED UP DETECTION

Research by

Page 18: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

18 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 29D-51D-355

18 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ We evaluated AppDynamics and New Relic. CA APM was a better option among them and has greatly improved the end user experience and root cause diagnosis of the applications. In addition, CA APM has reduced the blame games among application, network and database teams.”

– IT professional, professional services company

IMPROVE END USER EXPERIENCE

Research by

Page 19: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

19 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 946-57A-9D9

Deep Diagnostics are Essential

19 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

86% of surveyed customers who selected CA over AppDynamics rated the deep diagnostic details on transaction performance as the most important CA APM capability.

Research by

Page 20: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

20 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 937-510-AAC

“ Our initial decision to choose CA APM happened six years ago. We recently evaluated current APM vendors, including New Relic and AppDynamics. We found that CA APM delivers the superior solution.”

– IT architect, Fortune 500 Insurance Company

20 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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21 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 8CC-2E5-C5E, TVID: 07C-2B4-A00

21 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ CA APM 10 provides effectiveness in root cause analysis.”

– Raphael Stolarczuk IT administrator, Petrobras Distribuidora S.A

Petrobras Distribuidora improved application performance by more than 75%

Research by

Page 22: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

22 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: CF6-CE9-D36

“ We have evaluated Dynatrace and AppDynamics over the past few years to see how their APM solution compares to CA. CA APM has enabled our operations team to get a more comprehensive view of application performance and health for several of our product lines and empowers them to identify and isolate performance problems quickly. This aids in reducing MTTR and ensuring our customers are satisfied with the services we provide.”– IT architect, Fortune 500 financial services company

22 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

REDUCE MTTR

Research by

Page 23: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

23 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: FF9-6EB-D87

80% of surveyed customers who evaluated Dynatrace, AppDynamics, or New Relic rate CA APM’s monitoring coverage as superior when compared to the competition.

CA APM Delivers Superior Monitoring Coverage

23 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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24 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

https://www.itcentralstation.com/product_reviews/ca-apm-review-36423-by-felix-mendes-sutarelli

24 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ We did tests with AppDynamics, but had to discard the use of this software because to do analysis of a user experience we had to submit the data to the U.S., and then only return with the answer … CA APM has provided us a solution for this, allowing us to discover the root cause of some speed issues we had in the systems that were very difficult to diagnose.”

– Computer technician at a tech services company with 1000+ employees

ROOT CAUSE ANALYSIS

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25 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

APM Digest http://www.apmdigest.com/ca-technologies-enhances-devops-portfolio

“ CA APM helps us ensure that we provide the best possible customer experiences. In addition, the new role and task-relevant views in CA APM 10 further enables the collaboration needed among our DevOps teams to help fuel ongoing innovation.”

– Thomas Lee Vice president, global support systems, Elavon

25 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

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TechValidate. TVID: CF9-053-699

26 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ Our company evaluated HP and BMC but went with CA APM as it was far superior in monitoring and triaging performance issues proactively.”

– IT professional, Global 500 Computer Services Company

Research by

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27 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 92B-F89-9AF

27 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ CA APM 10 delivers better instrumented monitoring to capture the performance of our Java and Tomcat applications. The reports are very helpful when taking proactive steps and make it easy to drill down into an issue.”

– Muthukumar Selvarai IT professional, Lexmark International

Better Instrumented Monitoring

Research by

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28 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 443-B6F-62E

28 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ Before working on CA APM, I evaluated Dynatrace. It captures all the transactions, but it has less features compared to CA APM. Understanding CA APM is very easy when compared to Dynatrace.”

– Anu Ranjan Kumar, Consultant, GIC

EASE OF USE

Research by

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29 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: 5DE-56C-464

“ We previously used IBM ITCAM. CA APM is easier to use and less intrusive on our servers.”

– IT specialist, Global 500 Banking Company

29 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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30 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

TechValidate. TVID: E0C-A47-30E

30 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

88% of surveyed customers who switched from IBM rate CA APM customizations and dashboards as superior when compared to the competition.

Research by

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TechValidate. TVID: E42-6FA-B81

31 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ We evaluated IBM’s new APM application and although it had some good qualities it still lacked the depth and breadth [of ] CA APM. When we have high impact performance issues, one of the first things that is asked on the bridge calls is ‘What do we see in CA APM?’ We are able to pinpoint where the issue is and focus on getting to the root cause faster.”

– IT professional, medium enterprise computer hardware company

Research by

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TechValidate. TVID: C2F-7CF-861

32 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

“ With CA APM 10, application issues are more easily detected and addressed. Before CA APM, infinite war rooms were necessary.”

– Alexandre Franca IT professional, Digitalcomm Solucoes em TI

Digitalcomm Eliminates Infinite War Rooms with CA APM

Research by

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TechValidate. TVID: 944-385-F63

“ Before choosing CA APM, we evaluated IBM Tivoli Application Performance Monitor, which we found to be hard to use.”

– System administrator, large enterprise health care company

33 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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TechValidate. TVID: 6ED-584-D62

“ We previously used HP. We are able to perform the task faster after implementing CA APM.”

– Ankur Agarwal Server administrator, Tata Consultancy Services

34 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

Research by

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35 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

IT Central Station, ”Best Docker Container Monitoring,” Rankings Through June 2016, https://www.itcentralstation.com/categories/docker-container-monitoring

35 | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10

CA APM is Ranked #1 in Docker Container Monitoring

Best Docker Container Monitoring Vendors

Over 144,142 professionals have used IT Central Station research on enterprise tech. Here are the best Docker Container Monitoring vendors based on product reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process.

67,769 32,544 57 2,799 8.2Views Comparisons Reviews Followers Average Rating

39,335 49,415 12 2,617 9.0Views Comparisons Reviews Followers Average Rating

9,741 17,521 3 2,109 N/AViews Comparisons Reviews Followers Average Rating

1. CA APM

2. AppDynamics APM

3. BMC Truesight Operations Management

Brought to you by

Page 36: CA Redefines Modern Monitoring | CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10 “uote 34/38 Purple. – Quote name IT systems analyst, lobal 00 retail company “Prior

CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com.

Copyright © 2016 CA. All Rights Reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document does not contain any warranties and is provided for informational purposes only. CS200-209441_0716

Connect with CA Technologies at ca.com

Learn more at ca.com/apm