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CA IT Asset Manager: Roadmap and Vision

Mike Avenel

Senior Principal Product Manager, ITAM

Terms of This Presentation

This presentation was based on current information and resource allocations as of October

2009 and is subject to change or withdrawal by CA at any time without notice.

Notwithstanding anything in this presentation to the contrary, this presentation shall not serve

to (i) affect the rights and/or obligations of CA or its licensees under any existing or future

written license agreement or services agreement relating to any CA software product; or (ii)

amend any product documentation or specifications for any CA software product. The

development, release and timing of any features or functionality described in this presentation

remain at CA‘s sole discretion. Notwithstanding anything in this presentation to the contrary,

upon the general availability of any future CA product release referenced in this presentation,

CA will make such release available (i) for sale to new licensees of such product; and (ii) to

existing licensees of such product on a when and if-available basis as part of CA maintenance

and support, and in the form of a regularly scheduled major product release. Such releases

may be made available to current licensees of such product who are current subscribers to CA

maintenance and support on a when and if-available basis. In the event of a conflict between

the terms of this paragraph and any other information contained in this presentation, the

terms of this paragraph shall govern.

2 October 12, 2009 CA IT Asset Manager: Roadmap and Vision Copyright © 2009 CA

For Informational Purposes Only

Certain information in this presentation may outline CA‘s general product direction. All

information in this presentation is for your informational purposes only and may not be

incorporated into any contract. CA assumes no responsibility for the accuracy or completeness

of the information. To the extent permitted by applicable law, CA provides this document ―as

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even if CA is expressly advised of the possibility of such damages.


> Lean IT: Focus on what's important

> ITAM/APM Roadmap

Where we are today

The next release

– Enhancements planned

– How the ITAM voting results stack up

– Features Removed

Beyond ITAM/APM r12.5 – High Level Roadmap

> Summary

> Request for Beta participation

> Q & A

Agenda


Maximise Value at Minimum Cost

Lean ITAn approach that helps

IT organisations focus

on what‘s important —

delivering value

to their customers

Reduce waste

Increase productivity

Improve customer

experience

Aim resources at high

value deliverables

Executives

Staff

Compliance

CIO

PMO

CISO

Support

Strategic Sourcing

OperationsNetwork

COST

VALUE


COST

VALUEManage business

demands, respond

to change

Measure IT service cost,

consumption

and performance

Service desk,

catalog, change

and configuration, client

and asset management

Increase IT productivity

by 25% or more

Rapid implementation

for immediate benefit

Executives

Staff

Compliance

CIO

PMO

CISO

Support

Strategic Sourcing

OperationsNetwork

Servic

e M

an

ag

em

en

t

Main

fram

e 2

.0

Secu

rit

y M

an

ag

em

en

t

In

frastr

uctu

re M

an

ag

em

en

t

Pro

ject

& P

ortf

olio

Mg

mt

Ap

plicati

on

Perfo

rm

an

ce

Mg

mt

CA Service Management

October 12, 2009 CA IT Asset Manager: Roadmap and Vision Copyright © 2009 CA6

IT Asset Management - The Key to Lean Maximise the Value of your IT Investments

7

• Reduce unnecessary purchases

• Optimise vendor contracts/terms

• Avoid over-purchase of licenses

Eliminate Waste

• Just-in-time asset provisioning

• Operational management (IMAC)

• Manage consolidation and upgrades

Automate Processes

• Understand ownership and usage

• Understand contracts and costs

• Map relationships to Projects, Services

Lifecycle Management

October 12, 2009 CA IT Asset Manager: Roadmap and Vision Copyright © 2009 CA

CA IT Asset Manager – Where we are today

> CA IT Asset Manager r12

Initial Release – GA: October 2008

> The solution currently consists of:

CA Service Catalog r12

CA Software Compliance Manager r12

CA Asset Portfolio Management 11.3.4


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Market Leadership

> A 2009 Industry Leader,

Forrester Wave™ for IT Asset

Lifecycle Management

Top Rating for ―Current

Offering‖, ―Market

Presence‖

Top Scores for Contract,

Vendor, License and

Financial Management

CA is a market leader in IT Asset Lifecycle Management, with

industry leading financial, contract and license management.

“…this solution is a natural fit for organisations using CA enterprise management tools and for companies that are considering a well-rounded and extremely sophisticated ITALM solution.”

— Forrester Research, Inc., ―The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009,‖ Evelyn Hubbert, April 10, 2009.

SOURCE: Forrester Research, Inc., ―The Forrester Wave™: IT Asset Life-Cycle Management, Q22009,‖ Evelyn Hubbert, April 10, 2009. The Forrester Wave is copyrighted by Forrester Research,Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Waveis a graphical representation of Forrester's call on a market and is plotted using a detailedspreadsheet with exposed scores, weightings, and comments. Forrester does not endorse anyvendor, product, or service depicted in the Forrester Wave. Information is based on best availableresources. Opinions reflect judgment at the time and are subject to change.


The Next ReleaseAPM and ITAM r12.5

> Next release focuses on the top user enhancement

requests and improving performance

> APM Name Change – Dropping ―Unicenter‖

UAPM has changed to CA Asset Portfolio

Management

Abbreviated name is now CA APM

> Transition release of APM before moving existing customers

to CA IT Asset Manager (CA ITAM)

> After r12.5, future APM functionality will be only be available

in CA ITAM.


APMITAM

APM/ITAM r12.5 Enhancements


New and Improved Interface

12

Utilising Tabs to

reduce keystrokes

Additional controls

including “quick

add” to reduce

keystrokes

avoiding navigation

to a detailed screen

New menu list

eliminating tree

nodes, all detail

visible on right-

hand side

Authorised users

can control field

order position

Quickly identify

logon user


New and Improved Interface

13

> New ―Quick Add‖ option

allows authorised users

ability to add related

objects without going to

detailed screens.

> A new hybrid lookup list

field which will either auto-

populate or provide a short

dropdown list based up

characters entered.

New Quick Add option

to add new object “on

the fly”

Hybrid lookup

providing auto-fill

and dropdown list


Screen Field Order Placement

14

> #1 Request from ITAM PLC

Voting

> Simplifies creation and

management of security

> Allows authorised users to

move fields around screen

within frames and group boxes

via drag and drop

> Creates different views by role

> Intuitive management with

options to hide fields and

menu options, make fields

read-only or required

Left-side controls –

Each field can be

moved or made

required

Right-side Controls –

You can delete or

make the field read-

only


More Powerful and Flexible Search Capabilities

15

> All fields are now available

in the enhanced search

> User can define their

default search fields and

their field positions

> Column headings on search

results are configurable

> Advanced search available

to save query fields and

valuesIncludes multiple

fields on initial

search

Configuration mode

for each user to

define their default

fields and position

Configurable

Column Headings


More Powerful and Flexible Search Capabilities

16

Intuitive interface

to select fields

from multiple

levels

Option to control

which fields appear

in the query and

search results

Breadcrumbs to

navigate the

multiple levels

More fields are

available with

access to an

unlimited number

of levels


Active Directory Syncronisation

> ―Synchronisation not just integration‖

Prior to this release, our Active Directory integration

required an administrator to create the contact and enter

the USERID into ITAM/APM to establish the link.

> This release includes a new AD synchronisation service

which:

Synchronises AD contacts with ITAM/APM

Performs an insert or update based upon the USERID field

Provides an option to build the mapping

Supports all data stores supported by EEM


Enhanced Security

> More granular security

Prior to this release, security access was all or nothing

Enhancement provides users limited access to security

options (ex. create list values, but not remove fields)

> Simplified Management

Added global and local security settings to simplify

management of roles

New configuration screen provides a more intuitive

mechanism to define and manage roles


Common Reporting with Business Objects

19

> Empowers customers to

create their own reports

with a common reporting

site

> Configurable prompts to

filter report data

> Initial release includes 10

hardware reconciliation

reports

> Planning additional reports

in future releasesLeverages BO controls,

including exporting,

searching, and printing

Navigation map for

quick navigation to a

grouping


ITAM Data Importer Enhancements

> Import automation with the ability to monitor and

process files in a user-specified folder

> Support for all hierarchies

> Improved performance with a new caching strategy

All list/foreign key data is cached to prevent unnecessary

database reads

As records are added or updated for lists and foreign keys,

the process first tries to find data in cache before going to

the database


Multi-Tenancy

> Enables a single implementation to support multiple

organisations

> Not just for Managed Service Providers (MSPs)

> Reduces cost and complexity of managing multiple

accounts

> APM r12.5 provides full multi-tenancy

APM 11.3.x provided limited multi-tenancy capabilities

(i.e. not all objects were ―tenantized‖)

APM r12.5 provides multi-tenancy on all objects except for

a few which are common (ex. countries)


Enhanced Auditing

> Auditing is now performed down at the database level

instead of through the business tier of the application

> This provides the following…

Reduces overhead in business tier that ultimately helps

with response time

Puts auditing function where it performs optimally

Insures that any application or system that does any

direct manipulation of the data will be subjected to full

auditing

Allows all fields to be audited instead of forcing the

selection of a subset of fields


23

> Intuitive wizard to create

additional fields and

relationships, includes the

new options to add:

> Foreign keys

> Hierarchies

Intuitive Wizard to create extended

fields, hierarchies, foreign keys and

relationships.

Enhanced Field Creation


> Asset Status Changes

Asset Status moved to main asset screen

Separated Portfolio and Service Status values

> Option to hide Subclass

> Only the ITAM Data Importer remains a client application

Note: Planned for the web in release after r12.5

Additional ITAM/APM r12.5 Enhancements


25

EnhancementCustomerRanking

CustomerPoints

TargetedRelease

E02 Field Order Management 1 123 R12.5

E27 Add Workflow 2 115 ITAM r12.5*

E11 Launch ‗in context‘ to Service Desk 3 94 11.3.4 Patch

E31 Add More Fields to the Basic and Advanced Searches 4 85 R12.5

E29 Windows Management / Reducing the Number of Windows 5 83 R12.5

E05 Add UUID to the APM Import Tool 6 79 11.3.4 Patch

E01 Limit the Number of Fields on the Basic Search 7 74 R12.5

E36 Integration with LDAP and Active Directory 8 71 R12.5

E08 Provide Ability to Create Extended Fields as ‗check boxes‘ 9 66 ITAM TBD

E03 Warning on Deletion 10 57 R12.5

E43 Defining Column Headings for Search Results 15 50 R12.5

> For ITAM customers 9* out of the top 10 enhancements (as voted by the ITAM PLC) will be

addressed by the next release of ITAM (8 out of 10 for APM customers).

> The remaining enhancement is being considered for future ITAM releases.

ITAM PLC Voting ResultsStatus of Top Ten Enhancements


R12.5 Features Removed

Feature Removed Justification/New Methods

Advantage Data Transformer (ADT) The ITAM Data Importer which provides a simplified method to import data addresses a large majority of capabilities offered by ADT and used by APM customers.

APM Barcoding The ITAM Data Importer which provides a simplified method to import data replaces the functionality provided in APM Barcode.

Keywords Keywords have been removed due to very limited use. For those needing a multi-value assignment, you can use multiple extended fields with a common list.

Legacy API A new and improved (i.e. faster and efficient) API replaces the legacy API requiring any API programs to be reconfigured to support the new API. Many benefits result in using the new API including faster performance, eliminates the need to recompile, and uses industry standard web service interface allowing customers to write programs in any language (i.e. not limited to Microsoft .NET languages). An API Transition Manual will be included in the r12.5 release to minimise the conversion effort.

Integration Services Originally used in Argis to create tickets in Service Desk, this method has become obsolete by utilising Service Desk web services.


CA IT Asset Manager Releases

20112010 20122009

CA APM/ITAM r12.5• Improved Usability• Improved Performance• Multi-Tenancy • Enhanced HW Reconciliation• More Granular Security

Next Release +1• Common Role-based Dashboard• Common Field Management• Stock Management• Enhanced Compliance (Additional License Metrics)• Software Optimisation• Reconcile Software License Keys

Next Release• SAP Integration• Configurable Data Normalization (i.e. Translation Tables)• Conditional Update and Required Fields• Enhanced Compliance (Additional License Metrics)• Expanded Content Support• Software Allocations• License Pools• ISO/IEC 19770-2 Standard Support

CA ITAM r12.0• Solution Bundling• Software Compliance Management


28

> CA IT Asset Manager – CA‘s ITAM Future

Industry Leading Solution

Unifies and Simplifies IT Asset Management

Enhanced Software Compliance capabilities

Fewer solutions and improved integration

> 9 out of the top 10 user group enhancements will be addressed

by the next release of CA ITAM (r12.5)

> Focus continues to be on integration, simplifying management

and complexity, financials, and data analysis

Summary


> ITAM/APM Roadmap available at: https://support.ca.com/phpdocs/7/8191/8191_roadmap.pdf

> Looking for ITAM Beta participants, Beta begins this December

If interested please contact John Fulton ([email protected])

> ITAM Global User Community

Message board enabling you to interact with hundreds of your

peers

Influence the roadmap with user community enhancement voting

Quick reference to popular documents

Attend quarterly webcast (includes link to past webcasts)

http://causergroups.ca.com/

Additional Items of Interest


https://support.ca.com/phpdocs/7/8191/8191_roadmap.pdf

http://causergroups.ca.com/

Why have a catalog component in ITAM?

30

Request for BetaParticipation


R12.5 Beta for CA Service Management

> Beta opportunity for CA SDM, CA ITAM, CA Service Catalog and

CA Service Accounting

All together and/or independently

Onsite or Betas-on-Demand

> Beta registration at:

<website TBD>

> Beta starts December 1st, 2009

> Looking for:

Feature/Function Validation

―Ready for Production‖

References


Q&A


John Fulton

Senior Principal Product Manager, ITAM

[email protected]

Thank you

Documents

CA IT Asset Manager: Roadmap and Vision€¦ · CA IT Asset Manager: Roadmap and Vision ... from the use of this document, including, without limitation, ... IT Asset Life-Cycle Management,