CA Infrastructure Mgmt Ps Us

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CA Infrastructure

Management

agilitymade possible

PRODUCT SHEET:

CA Infrastructure Management

CA Infrastructure Management helps you deliver high performing IT

services over your physical, virtual and cloud-based infrastructure

through discovery, fault isolation, root cause analysis, configuration

and change management, performance management, traffic

analysis and predictive capacity planning.

OverviewIT interruptions cause business delays that can be detrimental to your productivity, quality of

service and bottom line. CA Infrastructure Management is designed to help you manage the

performance and availability of your service delivery infrastructure more efficientlywhether

physical, virtual or cloud-based.

The new heterogeneity that virtualization and cloud services insert into infrastructures ensures

that IT management is no longer business as usual. IT, by sub-contracting its services, is

losing direct control but is still responsible to the business for the overall quality of service.

This seachange in the business of IT management cant be avoided if organizations are to

remain competitive but it does require that IT organizations undergo a parallel transformation

of IT service management to maintain service quality.

Our management software makes it simpler for you to monitor voice/data network, server, and

application performance and quickly detect service-impacting incidents across your infrastructure

end-to-end. With centralized visibility and control of your underlying infrastructure and traffic

composition, you can analyze traffic flows, pre-empt network and server issues, and better

predict future capacity needs.

Our service-aware and application-aware infrastructure management is one piece of a larger

successful Service Assurance puzzle. The other chief pieces of the Service Assurance puzzle are

CA Application Performance Management (CA APM) and CA Service Operations Insight (CA SOI).

CA APM provides in-depth analysis of transactions to monitor application performance and

insight into end-user experience. CA SOI enables you to discover and maintain IT and business

service models, and correlates information from CA Infrastructure Management, CA APM and

other CA Technologies and third-party IT management tools in real time, visualizing business

services end-to-end and pinpointing sources of service impact and risk. All three help businesses

improve service predictability and assure that critical applications remain running.

CA InfrastructureManagement customershave seen as much as:

50%improvementin MTTR

15%reductionin monthlybandwidth costs

32.7%reductioninnetwork disruptions1

1ITEconomics:CAInfrastructureManagementReducesOperationalCostsandIncreasesITEfficiencySponsoredby:CA.MaryJohnstonTurner,July2009.


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BenefitsBenefits of the CA Infrastructure Management solution include the ability to:

Gain insight into whos using the network and systems, the genesis of performance

degradations and which applications and cloud services are performing poorly

Transform IT management from reactive to proactive with early notification of performance

anomalies and infrastructure degradation

Intelligently identify where investments should be directed to enhance network performance

or application delivery

Reduce costs by optimizing infrastructure assets and investment in cloud services

Become a more agile organization, able to quickly respond to shifting business demands

Demonstrate IT business value to executive and business stakeholders with extensive

reporting and informed capacity planning

Business growth is welcome but the cost to expand your data center or build out a new

data center is substantial. One major software and services company avoided the need

to invest in a $6 million data center. The CA Technologies solutions help us make better

use of our existing infrastructure and prevent unnecessary capital expenditure. Inaddition to optimizing their current infrastructure, capacity planning data enabled them

to identify assets or networking links that were under-utilized, so they could change

provisioning levels and save money.

Infrastructure management: not business as usual

As your organization grows and organizations sub-contract services to move towards a cloudmodel, infrastructure management becomes increasingly complex. The cost of day-to-day

operations rises as well, stifling your ability to meet budgetary limitations and adopt new,

strategic technologies:

New strategies must be established to manage across the cloud

Initial configuration and deployment of monitoring and management tools for the various

network and system components can be expensive and require significant professional services

The staff size needed to maintain these monitoring and management tools, particularly in

dynamic, ever-changing environments, can easily exceed expectations


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The number of tools in use across all the management domains and the number of vendorsproviding them can rapidly grow out of control and present difficulties when trying to integrate

the various data sources to achieve a centralized view

CA Infrastructure Management simplifies IT management with cross-domain correlation

(physical and virtual systems, data and voice networks, databases, client/server applications,

private/public cloud) to visualize fault and performance information on a centralized enterprise

dashboard. CA Infrastructure Management is service-aware, designed to provide visibility and

control into the performance and availability of the heterogeneous service delivery infrastructure

and all of the traffic it carries.

The leverage of cross-domain information and service-awareness also enables performance and

availability across outsourced services to be monitored and managed. With a centralized view ofyour infrastructure you are better able to pinpoint degradation and outages, regardless of where

in the infrastructure it occurs. Service level agreements (SLAs) established with providers can be

actively managed to maintain competitive performance levels.

Manage availabilityService-aware infrastructure management

At the core of CA Infrastructure Management is functionality to model, monitor and manage

relationships between the infrastructure, services and the users of those services, across

physical, virtualized and cloud environments. By understanding the relationships between

assets, configurations and events that affect a service, CA Infrastructure Management is able

to identify the impact of service issues to the business and to users. Tight integration with other

CA Technologies and third-party network management system tools creates a full service view.

Fault isolation and root cause analysis

Todays enterprises, government agencies and service providers need to reduce the effortand

costrequired to manage their infrastructures. Reducing the time it takes to find network and

system issues and reducing MTTR, by remediating issues quickly, is paramount. Incidents, particularly

performance degradations without obvious cause, can take days and even weeks to find and fix.

CA Infrastructure Management discovers the infrastructure, maps the relationships, detects and

correlates events to suppress unnecessary alarms, automates root cause and impact analysis,

and manages IP service technologies. The AutoDiscovery technology from CA Technologies is a

compelling example of cost-saving automation. The resulting topology map presents clear and

actionable information as root cause analysis pinpoints specific faults down to the individual

port or circuit or other at-fault component.

Across cloud services, fault isolation and root cause analysis has its place in assuring availability.

By monitoring latency and relying on root cause analysis, you can determine if the root cause is

within your area of control for fast remediation. If its in your providers area of control, having

evidence of where the issue is occurring can facilitate an easier conversation and expedite the

resolution. Ongoing SLA monitoring provides another metric for control.

Discover the

infrastructure,

end-to-end Isolate faults rapidly

Pinpoint root cause

Deliver change-awareconfigurationmanagement


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Figure A.

A topology view

showing root cause

CA Infrastructure Management deduces the root cause and visually pinpoints the singleimpacting device (in red), as well as other impacted devices (in gray).

With3,500oncampusstudentsand35,000onlinestudents,qualityITserviceswere

mandatory for this large university. They were frustrated with their piecemeal approach

that did not correlate events within a silo to tickets raised by students or staff. By deploying

an integrated IT management solution from CA Technologies, they have transformed

their IT operation from reactive to proactive, gained insight into the general health of

their IT infrastructure and the ability to get to the root cause of a problem quickly. By

xingITproblemsmorequicklytheuniversitysavestimeandmoney.

Change-aware infrastructure managementThebenefitsofconfigurationandchangemanagementaresignificant;withupto80%of

network problems attributable to poor configuration and change management you can greatly

reduce costly downtime and troubleshooting effort. Some studies have indicated that network

outagescancostenterprisesasmuchas$100,000perhour.

CA Infrastructure Management gives you the tools needed to manage configuration changes:

Capture, monitor, track and remediate configuration changes to thousands of network devices

from virtually any vendor

Correlation of outages to configuration change activity


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Change-aware infrastructure management lets you compare details within the

congurationlefordifferencesthatcanrepresentcongurationissues.

Figure B.

Change-awarecongurationmanagement

Configuration audit trail of any selected network devicePolicy enforcement on comparison of text blocks within host configuration files for

greater control and visibility into how configuration changes impact your overall

infrastructure availability

Identification of a reference configuration to track drift and deviations, helping you

to maintain compliance, with alarm on violations, if required

Comparison of any two configurations, past and present, whether on the same device or

different devices

Change approval control

Scheduling for change automation

Reporting on the who, what and when of configuration changes

Support for out-of-the-box Cisco IOS firmware uploads

CA Infrastructure Management change-awareness is tightly integrated with its root cause and

service impact analysis and with CA Service Desk Manager so that changes can be approved

before being implemented.


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Manage performanceImprove service quality with visibility into traffic flows and performance of the

IT infrastructure

IT services must be continuously available and operating at acceptable performance

levels to support critical business processes. CA Infrastructure Management helps you

improve service quality with visibility into performance of the IT infrastructure.

CA Infrastructure Management collects traffic flow information and monitors and

collects information from hundreds of network hardware vendors (covering thousands

of devices), networking technologies, RFC standard/vendor-specific MIBs, and

environmentals (energy, temperature, humidity, etc.), to enable a broad view of

performance across the infrastructure.

CA Infrastructure Management identifies and alerts you of developing bottlenecks,

degradations, and impending failures and then documents the need for repair,

reconfiguration, or capacity upgrades. Role-based reports help you to meet the needs

of IT and business management, operations staff, administrators, engineers, and

capacity planners.

Performance management depends on a continuous flow of information from managed

elementsresponse paths, routers, applications, etc.back to the performance engine.

Cloud services may be instrumented differently and may not provide the accessibility

todatathatisexpected,forexample,asampleevery5seconds.WithCAInfrastructure

Management you have the range of performance resources to work with the data you

can receive from your provider, analyzing the kind of data they make available and on

their time schedule. Additionally, you can measure response paths point to point and

use the intelligent analytics, discussed in the next section, to notify you when

thresholds are exceeded or when performance deviates from normal.

Sophisticated performance reporting is at the heart of CA Infrastructure Management,

which combines historical and real-time metrics with intelligent analysis to generate

out-of-the-box, role-based views that are used to understand when, where, and how to

avoid developing performance degradations before service quality is jeopardized. These

reports provide a wide range of perspectives for triage and remediation and give IT the

resources to quickly respond to rapidly changing business needs, enhancing their roleas a partner to your business.


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Figure C.

A single view

of performance

Monitorperformanceoftransactions,interfaces,protocols,hosts,trafcows,QoS

classes and SLAs on a single dashboard for your enitre infrastructure.


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Proactive performance through intelligent analyticsCA Infrastructure Management employs intelligent analytics to help you detect and respond to

issues before users and services are impacted.

The Time Over Threshold (TOT) algorithm compares the value of each key performance indicator

(KPI) at each poll to a predefined threshold and reports if the value has been too wrong for too

long. Instead of generating a trap each time the threshold is crossed, the algorithm determines

the aggregate duration of violations within a monitoring window to filter out spikes and

determine real, persistent problems.

The Deviation from Normal (DFN) algorithm uses historical data to establish a baseline for what

is normal behavior for your business. DFN monitors infrastructure component behavior (i.e., KPI

values) within each monitoring window (e.g., hour of each day, day of week, etc.) and thenassesses whether the current behavior deviates from that norm. The algorithm gradually adjusts

normal thresholds, based on the rolling average over the previous six weeks, to reflect the

dynamic, changing state of your business.

Figure D.

Intelligent analytics

monitor performance

Normal behavior is deduced from historical data and adjusts to the changing state of

your business.


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Understand traffic flowsDrill down capabilities from high-level enterprise summaries into detailed flow forensics helps

groupstoidentifyproblemsandtroubleshootmoreefficiently.Designedtotrack100%offlow

traffic, CA Infrastructure Management can proactively identify malicious behavior with all IP

conversations and allows you to set rate, volume and count thresholds based on flows, packets

or bytes.

Traffic analysis capabilities provide real-time visibility and behavior analysis of network traffic,

illustrating how application traffic is impacting network performance. This helps identify the

applications, hosts and conversations that consume the most resources allowing you to optimize

the network infrastructure as well as proactively identify potential problems. It also helps identify

the affected network links and servers so problems can be contained and repaired quickly.

A large airline was experiencing unexplained intermittent application performance issues

across all of their applications and the network was suspected. Catching the performance

issue using sniffers proved difficult, as the issue was too unpredictable.

Solution: The airline utilized CA Technologies traffic analysis capabilities to gain full

enterprise-wide visibility to what was utilizing their network bandwidth and was able to

quickly pinpoint the problem: storms of anti-virus updates occurring across their network

that consumed the majority of the bandwidth.

Figure E.

Analyzetrafcon

every link

CAInfrastructureManagementshowsnetworktrafccompositionsoyoucaneasily

identifywhatcomprisesthetrafconeachlink.Itiseasytoidentifyifmission-critical

applicationsarecompromisedbyunnecessaryapplicationtrafc.


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Proactively plan for capacityCapacity planning can help you avoid unnecessary WAN costs by right sizing your network links,

meet future network requirements by link and application through trending analysis and solve

performance problems faster with real-time identification of business and non-business

applications and their users.

To plan capacity you need to answer questions such as: Which applications are most heavily

utilized in our regional offices? What is the total volume of traffic for our global operations?

Does our new data center have the capacity to handle additional servers? Using historical data

and trend analysis, CA Infrastructure Management provides the information needed to safely roll

out new applications or add new users. Choose from reports such as:

Network Utilization select the interfaces to include so that you can report on network traffic

Application Distribution focus on the applications and protocols in use

ToS Distribution identify the ToS categories for the most heavily utilized applications

Server Activity identify the amount of traffic sent to and from particular servers

Manage new technologiesVirtualization, the converged data center and emerging cloud environments

The ability to manage new technologies is critical in todays competitive and quickly shifting

marketplace. CA Infrastructure Management fully applies its strength in availability and

performance management across your infrastructure.

Discover and model Sun Solaris Zone, IBM LPAR, Microsoft Hyper-V, and VMware environments

and their associated virtual machines (VM) and virtual hierarchies, collecting performance and

availability metrics that include hosts, VM resource pools, etc., for seamless integration with

your physical environment and for an accurate topology of your entire infrastructure. A consistent

use experience is maintained across the variety of virtual platforms and topology views are

supported throughout. By providing centralized fault and performance management across

physical and virtualized environments, you gain the visibility to confidently deploy production

applications in virtualized environments. This can result in greater ROI and operational visibility.

CA Infrastructure Management also supports todays converged data center environments. For

example, CA Infrastructure Management supports Ciscos Unified Computing System, a core

component of converged data centers and private cloud environments, by discovering and

modeling UCS Service Profiles, the UCS chassis, blades, fabric interconnect switches, fiber

channel and Ethernet interfaces, and environmental (power, current, voltage, temperature, etc.)

components. It creates a topology of the UCS environment that allows the user to monitor both

the logical association of UCS Service profiles and also visualize the underlying hardware

components of the UCS system. The CA Infrastructure Management console allows rapid

drill-down and locator searches, fully applying its root cause analysis and alarm correlation to

the UCS environment.


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CA Infrastructure Management has recently added support for managing paths going over anMPLS provider cloud as part of its IP Routing Manager (IPRM) enhancements. This feature

improvesvisualizationoflayer3topologyandmanagedpaths.Inadditiontoprovidingunique

insight to the teams responsible for IT transport, it also provides visibility into the health of the

underlying network transport that delivers critical applications and transactions. This ability to

link infrastructure to applications and align it to services illustrates our unique Service

Assurance strategy.

Improve predictability and preserve investment

through integrationIntegration to improve service predictability

Tight integration between our Service Assurance productsCA Infrastructure Management,

CA APM and CA SOIcan improve the predictability of your business services. Your IT organization

can be more proactive about critical application and infrastructure performance, getting ahead

of trouble areas before they impact the end-user. When outages do occur you can shorten

mean-time-to-repair (MTTR) via our root-cause analysis that pinpoints trouble spots quickly and

efficiently. At the same time, you maintain real-time visibility into the experience of your end

users and into the quality and risk to your business services.

Third-party integrations to leverage existing investments

CA Technologies has certified thousands of third-party IT components to ensure that

CA Infrastructure Management preserves your investment in existing tools and maintains

your freedom of choice.

Universal workfow integration Gain performance management capabilities without having

to learn a new product with integration that provides two-way communication with third-party

management consoles such as HP OpenView Network Node Manager, IBM Netcool, and Cisco

CIC. Operators of these third-party products gain a historical perspective of network

performance with dynamic reporting.

Universal data integration Meet the needs of service provider networks with integration

that supports equipment from Cisco, Alcatel-Lucent, Nortel, BrixWorx, and Psytechnics, for

managing the performance of carrier-class switching environments. Through integration with

Cisco IP Solution Center, configuration and performance information is obtained from Cisco

VPNs based on Multi-Protocol Label Switching (MPLS) or the IPsec protocol. You can prioritize

fixes, document adherence to SLAs, and report performance in VPN-oriented reports that

distinguish between classes of service.

Wireless data integration Designed for carrier-class cellular wireless networks (Nortel PDSN/

GGSN and Starent PDSN/GGSN), this integration gives CA Infrastructure Management the

ability to gather the statistics needed to manage these industry-leading wireless voice and


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data gateways. Collect performance, configuration, utilization, and availability data from theseplatforms, correlate and analyze it, and generate reports with actionable information.

Deliver high quality infrastructure servicesCA Infrastructure Management can help you:

Increase visibility and control into the performance and availability of your heterogeneous

service delivery infrastructure and all of the traffic it delivers

Demonstrate value to the business by prioritizing incident remediation resources against

the most important business service issues

Make more informed investment decisions

Confidently incorporate and manage new technologies, such as virtualization and

cloud services

Reduce the effort needed to manage your infrastructure

Reduce the occurrence of network and system disruptions and reduce MTTR

Become a more agile organization and take advantage of Cloud benefits

The CA Technologies advantageCA Infrastructure Management delivers best-in-class infrastructure availability, configuration

and performance management with extensive traffic analysis across diverse, multi-technology

networks and systems to help assure the availability of your critical business applications.

CA Infrastructure Management integrates with CA Technologies and numerous third-party

performance, application and business service management solutions to help you realize the

value of your investments across your infrastructure.

CA Technologies unites professional, support, and education service elements under a single

umbrella, providing your entire IT organization a seamless and fluid customer experience.

CA Services gives you insight and control over technology and deployment efforts to help

reduce risk and accelerate time-to-value.

CA Education transfers information and insight to your staff to help maximize the value of

your CA Technologies investment.

CA Support focuses on your continuous success with trusted expert help and robust

self-service tools.


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Copyright2011CA.Allrightsreserved.MicrosoftandHyper-VareeitherregisteredtrademarksortrademarksofMicrosoftCorporationintheUnitedStatesand/orother countries. IBM and Netcool are trademarks of International Business Machines Corporation in the United States, other countries, or both. All other trademarks,trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes noresponsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty ofany kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable forany loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill, or lost data, even if CAisexpresslyadvisedinadvanceofthepossibilityofsuchdamages. CS1718_0911

CA Technologies is an IT management software and solutions company with expertise across allIT environmentsfrom mainframe and physical to virtual and cloud. CA Technologies manages

and secures IT environments and enables customers to deliver more flexible IT services. Our

innovative products and services provide the insight and control essential for IT organizations to

powerbusinessagility.ThemajorityoftheGlobalFortune500reliesonCATechnologiestomanage

their evolving IT ecosystems. For additional information, visit CA Technologies at ca.com.

CA Infrastructure Management delivers a more effective way to manage IT infrastructure, and it

integrates with many of your existing investments in CA Technologies, third-party, or custom IT

management tools.

To learn more, and see how CA Technologies software solutions enable other organizations to

improve service assurance, visit ca.com/infrastructure-management.
http://www.ca.com/us/infrastructure-management.aspxhttp://www.ca.com/us/infrastructure-management.aspxhttp://www.ca.com/us/infrastructure-management.aspxhttp://www.ca.com/us/infrastructure-management.aspx

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