CA COUNTY PEER QUALITY CASE

REVIEW(Insert Review Week Dates)

Introductions

• Your Name?

• Which County do you come from

and what is your position?

• One thing you want to do this week

while you are in Host County?

Welcome Address

Child Welfare

Probation

Agenda• Welcome• Overview of County• PQCR Process• Event Week Schedule• Introduction to the Tool• Lunch• Team Activity• Practicing & Debriefing the Interview• Summary and Wrap-up

Training Goals• Provide information regarding this week’s

work and purpose

• Provide an orientation on the PQCR process

• Develop a common understanding of the

desired outcomes for this week

• Develop effective working teams

• Practice interview and debriefing

• Create a safe and supportive interview

environment

Overview of CA County

• Demographics

• Child Welfare Services Operations

• Probation Juvenile Field Services

Operations

CA County Facts

• Interesting Demographics to help

acquaint peer reviewers to County

• Household Income

• Language Stats

• Ethnic Population Breakdown

CA County Facts

• Unique facts about Child Welfare in

County

• Unique facts about Probation in

County

Social Services Organization

Children & Family ServicesOperations

Regional Service ApproachSome Centralized Services

Emergency ResponseDependency Investigations

Continuing Services (FR/FR Units)Adoptions

Specialty Units (SEED)Other

Juvenile Probation Organization

Juvenile Probation Operations

• Intake• Investigation• Community Probation• High-Risk Caseload• Truancy Unit• Prevention Services• Home Supervision• Out-of-Home Placement• Family Preservation

Juvenile ProbationOut-Of-Home-Placement

• # of youth in

Placement

• Types of Offenses

PQCR Event Week What to Expect

• Day 1: TODAY!! Training

• Day 2-4: Tuesday through Thursday

are Interview days with a debrief

session at the end of each day.

• Day 5 (1/2 day): Final Debrief –

Reflection Session

Event Week Logistics

• Review Packet/Binder Material

• Confidentiality−Sensitive Documents

• Logistics−Room Locations−Interview Schedules−Daily Agenda

Peer Quality Case Review

• A process designed to learn how to

improve CWS and practices in CA

through an extensive examination of

County Child Welfare and Probation

practice.

What Is The PQCR?

• Conversation−Focused on one Outcome area−About Practice

• Interactive−Peers provide feedback

• No right or wrong answers

• Confidential

• Qualitative

What a PQCR is Not?

Audit

Case Conference

Time to Solve Problems

Personnel Evaluation

Focus Area Selection

Child WelfareTo Be Determined

ProbationTo Be Determined

California Department of Social Services

The Bigger Picture

SB2030

Accountable

FEDS

Outcomes

AB636

SB 2030 Federal CFSR

AB 636C-CFSR

STAKEHOLDER3YRS

Outcomes

California Outcomes & Accountability System

Identify Identify ChallengesChallenges

Identify Identify StrengthsStrengths

Duplicate services throughout the county and the state

Seek funds, resources, change practice, policy, etc.

Form a team

What is the PQCR Process?

Who Participates?

• County Child Welfare & Probation

• Supervisors, Probation Officers, Child

Welfare Workers

• Regional Training Academies/Consultants

• Community Partners, Juvenile Court

• Parents, Youth, Foster Families

• Peer County Reviewers

Interview Teams

• List Counties/Community Partners

participating in Review

Planning Committee

• Determines Focus Area

• Identifies and Invites Peer Counties

• Selects Cases

• Develops Interview & Focus Group Tools

• Conducts Mock Interviews

• Plans and supports PQCR Event Week

• Writes Final Report of Findings

Focus Area Selection Process

• Discuss methodology and how the

measure was chosen.

Case Selection Process

• Discuss how cases were selected for

both Child Welfare and Probation

Case Review Tools

Case Summary Tool

Interview Tool

Focus Group Guide

Debrief Tool

Debriefing Process• After the interview teams debrief and

log data from the interviews.

• At the end of each day all teams come together to identify trends in strengths and challenges.

• Reflections session held at week’s end to identify common trends and themes, and to reflect on the PQCR process.

PQCR Reflections Session

• The group comes back together

again to receive a draft of the report

and begin to consider next steps.

Post PQCR Event Week

1. Final report prepared

2. Submit report to the State

3. Incorporate findings in the Self

Assessment process.

4. Develop strategies for the System

Improvement Plan.

What We Have Learned• Counties have had positive experiences

−Partnership between State and County−Partnership between County and Community

Partners

• Interviews−Success is to focus on Practice−Not a fix, No judgments

• Goal – To learn about focus area and how

County practice influences outcomes.

MMMM—Lunch!

Introductions - The Story of Your Name

• Where does your name come from?

• Who named you?

• What is the story of your first name or middle

name?

• What's the story of your last name?

• And for the brave, how about that old high

school nickname of yours?−Please share as much or as little information as

you like.

Table Talk

• “How can this process really make a

difference to children, youth and

families in Host County?” 

And

• “Why are we here and what can I

contribute to this process?”

Team Activities

Practicing the Interviews &

Debrief Process

Break

• See you in 15 minutes!

Observations from Interviews

Interviewees:

• How did you feel about the process?

• What type of atmosphere and

environment did the interviews create?

• Did you feel comfortable responding to

the questions?

• What might the team have done to

improve the interview process for you?

Observations from InterviewsReview Teams:

• What worked well in the interview

process?

• What was difficult or challenging?

• What would you do differently?

• How was using the tool?

Creating a Supportive Environment

• What specific actions will the team

take to establish a positive

atmosphere and promote honest

and open dialogue?

• What will make the interview

process successful?

QUESTIONS/DISCUSSION

PQCR InformationOnline at the California Social Work Education Center website

http://calswec.berkeley.edu/CalSWEC/CCFSR1.html

PQCR Co-Chairs

Probation CDSS

Child Welfare