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Assignment#1:Commerce454
Date:September24th,2009(extendedclass)
TASK:
YouhavebeenaskedbyTelustoprovideapresentationoutliningthekeymetricsthatyou
astheExecutiveVicePresidentofyourdivision,shouldbeevaluatedupon.
PresentationRequirementsProvidesixmetrics(withdetailandsupportingarguments/rationale)UseamaximumofsixPowerPointslidesYouwillhaveamaximumof8minutestopresenttoTelusManagementEmailyourPowerPointtomebyNoononthe24th.InyourPowerpointfilenameandinthesubjectareaofyouremailbesureto
referenceyourgroup#,bringabackupofyourpresentationtoclassonamemorystick
UseamaximumofthreepresentersUseanyreliablesourcestodevelopyourresponse(Teluswebsite,textbook,onlinereadings,specificallyinsightfromtheBalanced
Scorecardreadings,etc.)
Writtenrequirements(dueatthestartofclass,threecopies,oneformeandtwoforTelus)Articulate,inaprofessionalmanner,theargumentssupportingyourselectionofthesixmetrics(ie.whydidyouchoosethese!)Maximumtwopages,singlesided,doublespaced,notitlepage,normalmargins,11pt.fontAddressyourresponsetoTelusmanagement,typeyourgroup#intheupperrightcornerofeachpage
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Yourgroupsspecificrole
Group1 EVPConsumerSolutions Group2 EVPBusinessSolutions Group3
EVPTelusQuebecandTelusHealth Group4 EVPHumanResource Group5
EVPFinance,RegulatoryandStrategy Group6
EVPTechnologyStrategyandNetworkOperations Group7
EVPBusinessTransformationandTechnologyOperations Group8
EVPConsumerSolutions
Note:presentationorderwillbe1throughto8
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CustomerFacing
BU
Enabling
BU
Supporting
BU
CurrentOrganizationStructure
Consumer
Solutions
Business
Solutions
TELUSQubec
&
TELUSHealth
Technology
Strategy&Network
Operations
BusinessTransformation
&TechnologyOperations
Human
Resources
OfficeofCEO
Finance,
Regulatory
&Strategy
ConsumerSolutions: Products/Services(Phone,TV,Internet)
CustomerCare(CallCentres) SalesChannels ConsumerMarketing
BusinessSolutions: LargeEnterpriseCustomerSales
SmallBusinessCustomerSales PartnerSolutions(Bell,Rogers,etc.)
BusinessMarketing
TELUSQuebec&TELUSHealth: TELUSQuebec(Consumer&Business)
HealthManagementSolutions
TechnologyStrategy&NetworkOperations TechnologyEvolution
NetworkPlanning&Engineering
WirelessCarrierRelations(Roaming)
BusinessTransformation&TechnologyOperations:
CustomerSolutionsDelivery SystemsManagement&Security
NetworkAssurance
HumanResources Compensation&LabourRelations
TeamMemberStrategy Communications&EnterpriseServices
Finance,Regulatory&Strategy
Planning,Analysis,Reporting&IR
Treasury,Taxation,A/P&A/R
RiskManagement&Regulatory
