LeadingOrganizational

Learning

Harnessing the Power of Knowledge

Marshall GoldsmithHoward MorganAlexander J. Ogg

EditorsForewords by

Niall FitzGerald and Frances Hesselbein

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Praise for Leading Organizational Learning

If the great challenge of an information-age economy is to make ideas,knowledge, and learning more and more productive, then this book makesan invaluable contribution. It is a textbook on knowledge managementatonce rich in theory and rich in down-to-earth examples.

Nathaniel Branden, author of The Six Pillars of Self-Esteem and Self-Esteem at Work

Leading Organizational Learning provides a fair and comprehensive look atthe field that some consider the key to tomorrows organizational successand others call a fad. Youll come out of reading the book with an opinionmuch closer to the key-to-success end of the spectrum, but you will also beinformed and educated by the honesty of the authors, who go out of theirway to acknowledge the faddishness that has sometimes characterized thefield of knowledge management. An interesting and a useful book by somevery thoughtful people.

William Bridges, author of Transitions, Managing Transition, and Creating You & Co.

Marshall Goldsmith and his coauthors have assembled a whos who ofexperts in organizations and leadership to summarize their latest thoughts inthis book. This is an essential book for todays managers and leaders.

Subir Chowdhury, chairman and CEO, ASI Consulting Group, and author, The Power of Six Sigma, Design For Six Sigma, and Organization 21C

Leading Organizational Learning is one of those rare books that combinesdeep wisdom with practical ideas to use on Monday morning!

Richard J. Leider, founder of The Inventure Group and best-sellingauthor of Repacking Your Bags and Whistle While You Work

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We all need to share information, learning, and knowledge to be successful,and this book is a must-read for us. People whose organizations have anestablished knowledge inventory or database but need to create a more effi-cient and/or more realistic process for accessing learning will find this bookvery helpful as well. This is also a great book for people who are at the fore-front of learningincluding consultants, CLOs, and HR heads.

Quinn Mills, professor of business administration,Harvard Business School

Knowledge, people, and relationships are the critical assets of our time.Leaders who leverage this human side of business will stand above the rest.Leading Organizational Learning will help foster the learning necessary to leadchange. This book is just the tool for you.

Bob Rosen, CEO, Healthy Companies International, and best-sellingauthor of Global Literacies, Leading People, and The Healthy Company

I found this to be a fascinating and illuminating compilation of points ofview and techniques for these mysterious concepts of organizational learn-ing and knowledge management.

Edgar H. Schein, Sloan Fellows Professor of Management Emeritus,MIT Sloan School of Management

Leading Organizational Learning reflects the reality that effective organiza-tional learning does not just happenthat leaders have to work at makinglearning an integral value and practice of their culture. This practical hand-book offers frameworks and guidelines for making organizational learning acompetitive advantage. Leaders positioning their enterprises for the futuredefinitely will find this book helpful.

R. Roosevelt Thomas Jr., CEO, Roosevelt Thomas Consulting & Training

Your ability to learn and apply new ideas and information determines thesuccess or failure of your organization. This book equips you with the criticalinsights and strategies you need to master the twenty-first century!

Brian Tracy, author, TurboStrategy

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Other Publications fromThe Leader to Leader Institute

Organizational Leadership ResourceThe Drucker Foundation Self-Assessment ToolThe Drucker Foundation Future SeriesThe Leader of the Future, Frances Hesselbein, Marshall Goldsmith, Richard Beckhard,

EditorsThe Organization of the Future, Frances Hesselbein, Marshall Goldsmith, Richard

Beckhard, EditorsThe Community of the Future, Frances Hesselbein, Marshall Goldsmith, Richard

Beckhard, Richard F. Schubert, EditorsWisdom to Action SeriesLeading for Innovation, Frances Hesselbein, Marshall Goldsmith, Iain Somerville,

EditorsLeading Beyond the Walls, Frances Hesselbein, Marshall Goldsmith, Iain Somerville,

EditorsLeaderbooksThe Collaboration Challenge: How Nonprofits and Businesses Succeed Through

Strategic Alliances, James E. AustinMeeting the Collaboration Challenge (workbook and video)Journal and Related BooksLeader to Leader JournalLeader to Leader: Enduring Insights on Leadership from the Drucker Foundations

Award-Winning Journal, Frances Hesselbein, Paul Cohen, EditorsOn Creativity, Innovation, and Renewal, Frances Hesselbein, Rob Johnston, EditorsOn High-Performance Organizations, Frances Hesselbein, Rob Johnston, EditorsOn Leading Change, Frances Hesselbein, Rob Johnston, EditorsOn Mission and Leadership, Frances Hesselbein, Rob Johnston, EditorsVideo Training ResourcesExcellence in Nonprofit Leadership Video, featuring Peter F. Drucker, Max De Pree,

Frances Hesselbein, and Michele Hunt. Moderated by Richard F. SchubertLeading in a Time of Change: What It Will Take to Lead Tomorrow, a conversation

with Peter F. Drucker and Peter M. Senge, introduction by Frances HesselbeinLessons in Leadership Video, with Peter F. DruckerPeter Drucker: An Intellectual Journey, interviews with Peter DruckerOnline Resourceswww.leadertoleader.org

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About The Leader to Leader Institute

The Leader to Leader Institute has its roots in the social sector and its prede-cessor, the Peter F. Drucker Foundation for Nonprofit Management, whichin January 2003 transferred its ongoing activities to the new identity. TheInstitute furthers its mission to strengthen the leadership of the social sec-tor by providing educational opportunities and resources to leaders.

The Institute serves as a broker of intellectual capital, bringing togetherthe finest thought leaders, consultants, and authors in the world with theleaders of social sector voluntary organizations. By providing intellectualresources to leaders in the business, government, and social sectors, and byfostering partnerships across these sectors, the Leader to Leader Instituteworks to strengthen social sector leaders of the United States and of nationsaround the globe.

The Leader to Leader Institute believes that a healthy society requiresthree vital sectors: a public sector of effective governments; a private sectorof effective businesses; and a social sector of effective community organiza-tions. The mission of the social sector is changing lives. It accomplishes thismission by addressing the needs of the spirit, the mind, and the bodyofindividuals, the community, and society. The social sector also provides a sig-nificant sphere for individuals and corporations to practice effective andresponsible citizenship.

The Leader to Leader Institute is a 501(c)3 charitable organization. Itdoes not make financial grants. Its offerings fall in three areas:

Supporting social sector leaders of character and competence Forging cross-sector partnerships that deliver social sector results Providing leadership resources that engage and inform social sec-

tor leaders

For more information, see leadertoleader.org.

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LeadingOrganizational

Learning

Harnessing the Power of Knowledge

Marshall GoldsmithHoward MorganAlexander J. Ogg

EditorsForewords by

Niall FitzGerald and Frances Hesselbein

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Copyright 2004 by John Wiley & Sons, Inc. All rights reserved.Published by Jossey-BassA Wiley Imprint989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted inany form or by any means, electronic, mechanical, photocopying, recording, scanning, orotherwise, except as permitted under Section 107 or 108 of the 1976 United States CopyrightAct, without either the prior written permission of the Publisher, or authorization throughpayment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web atwww.copyright.com. Requests to the Publisher for permission should be addressed to thePermissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030,201-748-6011, fax 201-748-6008, e-mail: permcoordinator@wiley.com.

Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bassdirectly call our Customer Care Department within the U.S. at 800-956-7739, outside theU.S. at 317-572-3986, or fax 317-572-4002.

Jossey-Bass also publishes its books in a variety of electronic formats. Some content thatappears in print may not be available in electronic books.

Library of Congress Cataloging-in-Publication Data

Leading organizational learning : harnessing the power of knowledge / byMarshall Goldsmith, Howard Morgan, and Alexander J. Ogg, editors.

p. cm.Includes bibliographical references and index.

ISBN 0-7879-7218-5 (alk. paper)1. Organizational learning. 2. Knowledge management. I. Goldsmith,

Marshall. II. Morgan, H