Work Center ID Group ID LogLink ID In Menu Visible Link Title (Nav.Bar)ECO-CATLOG ECO-ADM-TL ISA-BBS-XC X XCM AdministrationECO-CATLOG ECO-ADM-TL ISA-BCS-XC X B2C XCM AdministrationECO-CATLOG ECO-ADM-TL ISA-RTPCAT X X Product CatalogECO-CATLOG ECO-CAT-CR MD-PCAT-CR X Product CatalogECO-CATLOG ECO-CAT-SR ECO-STG-SR X X Indexed Catalog VariantsIC-MGRKM IC-MGKM-CR CT-CATEGOC X Categorization SchemaIC-MGRKM IC-MGKM-CR IC_SAFADM X SAF Compilation AdministrationIC-MGRKM IC-MGKM-CR MD-KNAR-CR X Knowledge ArticleIC-MGRKM IC-MGKM-CR MKT-MF-CR X Mail FormIC-MGRKM IC-MGKM-RE IC_SDB_RPT X SDB Usage ReportIC-MGRKM IC-MGKM-SR CT-CATEGOR X Categorization SchemasIC-MGRKM IC-MGKM-SR CT-DTD-SR X Document TemplatesIC-MGRKM IC-MGKM-SR IC_SDBRPTS X SDB Detailed FeedbackIC-MGRKM IC-MGKM-SR MD-KNAR-SR X Knowledge ArticlesIC-MGRKM IC-MGKM-SR MKT-MF-SR X Mail FormsIC-MGRPM IC-MGPM-CR CT-RULM-CR X Rule PolicyIC-MGRPM IC-MGPM-SR CT-RULM-SR X Rule PoliciesMD-ALL MD-BP-CR MD-ACC-CR X Corporate AccountMD-ALL MD-BP-CR MD-ACCI-CR X Individual AccountMD-ALL MD-BP-CR MD-BPH-CR X Account HierarchyMD-ALL MD-BP-CR MD-CONP-CR X ContactMD-ALL MD-BP-CR MD-EMPL-CR X EmployeeMD-ALL MD-BP-SR MD-BP-SR X AccountsMD-ALL MD-BP-SR MD-BPH-SR X Account HierarchiesMD-ALL MD-BP-SR MD-CONP-SR X ContactsMD-ALL MD-BP-SR MD-EMPL-SR X EmployeesMD-ALL MD-IB-CR MD-INB-CR X Installed BaseMD-ALL MD-IB-CR MD-WARR-CR X WarrantyMD-ALL MD-IB-SR MD-INB-SR X Installed BasesMD-ALL MD-ORG-CR MD-ORG-CR X Root OrganizationMD-ALL MD-ORG-CR MD-TERR-CR X TerritoryMD-ALL MD-ORG-SR MD-ORG-SR X Organization ModelMD-ALL MD-ORG-SR MD-TERR-SR X TerritoriesMD-ALL MD-PRC-SR MD-PRIC-SR X PricesMD-ALL MD-PRD-CR MD-MAT-CR X ProductMD-ALL MD-PRD-CR MD-PCAT-CR X Product CatalogMD-ALL MD-PRD-CR MD-PRCP-CR X Competitor ProductMD-ALL MD-PRD-CR MD-PRH-CR X Product HierarchyMD-ALL MD-PRD-CR MD-SERV-CR X ServiceMD-ALL MD-PRD-CR MD-WARR-CR X WarrantyMD-ALL MD-PRD-SR MD-MAT-SR X ProductsMD-ALL MD-PRD-SR MD-PCAT-SR X Product CatalogsMD-ALL MD-PRD-SR MD-PRCP-SR X Competitor ProductsMD-ALL MD-PRD-SR MD-PRH-SR X Product HierarchiesMD-ALL MD-PRD-SR MD-SERV-SR X ServicesMD-ALL MD-PRD-SR MD-WARR-SR X WarrantiesMKT-ALL MKT-ACT-SR SLS-ACT-SR X ActivitiesMKT-ALL MKT-ALL-CR CT-SVY-CR X SurveyMKT-ALL MKT-ALL-CR MKT-ATR-CR X Marketing AttributeMKT-ALL MKT-ALL-CR MKT-BOU-CR X Bounce Rule

MKT-ALL MKT-ALL-CR MKT-CP-CR X CampaignMKT-ALL MKT-ALL-CR MKT-CPT-CR X Campaign with TemplateMKT-ALL MKT-ALL-CR MKT-LRL-CR X Lead Distribution RuleMKT-ALL MKT-ALL-CR MKT-MF-CR X Mail FormMKT-ALL MKT-ALL-CR MKT-MP-CR X Marketing PlanMKT-ALL MKT-ALL-CR MKT-MPF-CR X Mapping FormatMKT-ALL MKT-ALL-CR MKT-MPT-CR X Marketing Plan with TemplateMKT-ALL MKT-ALL-CR MKT-SEG-CR X SegmentMKT-ALL MKT-ALL-CR SLS-ATM-CR X Activity TemplateMKT-ALL MKT-ALL-SR CT-SVY-SR X SurveysMKT-ALL MKT-ALL-SR MKT-ATR-SR X Marketing AttributesMKT-ALL MKT-ALL-SR MKT-BOU-SR X Bounce RulesMKT-ALL MKT-ALL-SR MKT-CP-SR X CampaignsMKT-ALL MKT-ALL-SR MKT-LET-SR X Lead TemplatesMKT-ALL MKT-ALL-SR MKT-LRL-SR X Lead Distribution RulesMKT-ALL MKT-ALL-SR MKT-MC-SR X Marketing CalendarMKT-ALL MKT-ALL-SR MKT-MF-SR X Mail FormsMKT-ALL MKT-ALL-SR MKT-MP-SR X Marketing PlansMKT-ALL MKT-ALL-SR MKT-MPF-SR X Mapping FormatsMKT-ALL MKT-ALL-SR MKT-SEG-SR X SegmentsMKT-ALL MKT-ALL-SR SLS-ATM-SR X Activity TemplatesMKT-MKT MKT-ALL-CR MKT-ATR-CR X Marketing AttributeMKT-MKT MKT-ALL-CR MKT-CP-CR X CampaignMKT-MKT MKT-ALL-CR MKT-CPT-CR X Campaign with TemplateMKT-MKT MKT-ALL-CR MKT-EL-CR X External ListMKT-MKT MKT-ALL-CR MKT-LEA-CR X LeadMKT-MKT MKT-ALL-CR MKT-LET-CR X Lead TemplateMKT-MKT MKT-ALL-CR MKT-MF-CR X Mail FormMKT-MKT MKT-ALL-CR MKT-MP-CR X Marketing PlanMKT-MKT MKT-ALL-CR MKT-MPF-CR X Mapping FormatMKT-MKT MKT-ALL-CR MKT-MPT-CR X Marketing Plan with TemplateMKT-MKT MKT-ALL-CR MKT-SEG-CR X SegmentMKT-MKT MKT-ALL-CR SLS-ATM-CR X Activity TemplateMKT-MKT MKT-ALL-SR MKT-ATR-SR X Marketing AttributesMKT-MKT MKT-ALL-SR MKT-CP-SR X X CampaignsMKT-MKT MKT-ALL-SR MKT-EL-SR X X External ListsMKT-MKT MKT-ALL-SR MKT-LEA-SR X X LeadsMKT-MKT MKT-ALL-SR MKT-LET-SR X Lead TemplatesMKT-MKT MKT-ALL-SR MKT-MC-SR X X Marketing CalendarMKT-MKT MKT-ALL-SR MKT-MF-SR X Mail FormsMKT-MKT MKT-ALL-SR MKT-MP-SR X X Marketing PlansMKT-MKT MKT-ALL-SR MKT-SEG-SR X X SegmentsMKT-MKT MKT-ALL-SR SLS-ATM-SR X Activity TemplatesMKT-MKT MKT-CPG-RP MKT-CEP-RE X Campaign EffectivenessMKT-MKT MKT-CPG-RP MKT-CLD-SR X Marketing Contact SummaryMKT-MKT MKT-CPG-RP MKT-CLS-SR X Marketing Contact ListMKT-MKT MKT-CPG-RP OL_CA_0001 X Campaign EffectivenessMKT-MKT MKT-LEA-RP OL_LE_0001 X Lead Status AnalysisMKT-MKT MKT-LEA-RP OL_LE_0002 X Lead Origin StatusMKT-MKT MKT-SLS-CR SLS-APP-CR X AppointmentMKT-MKT MKT-SLS-CR SLS-TSK-CR X Task

MKT-MKT SLS-ACT-SR SLS-ACT-SR X X ActivitiesMKT-REPORT MKT-CPG-RP MKT-CLD-SR X X Marketing Contact SummaryMKT-REPORT MKT-CPG-RP MKT-CLS-SR X X Marketing Contact ListMKT-REPORT MKT-CPG-RP OL_CA_0001 X X Campaign EffectivenessPOW-REPORT SLS-MAR-RE OL_OP_0001 X Top 5 CompetitorsPOW-REPORT SLS-OPP-RE OL_OP_0002 X Closed OpportunitiesPOW-REPORT SLS-OPP-RE OL_OP_0003 X Opportunity SourcesPOW-REPORT SLS-OPP-RE OL_OP_0004 X Opportunity PipelinePOW-REPORT SLS-OPP-RE OL_OP_0005 X Win/Loss Analysis by ReasonSLS-ACC SLS-ACC-RE OL_BP_0001 X Active AccountsSLS-ACC SLS-ACC-RE OL_BP_0002 X Accts with Open OpportunitiesSLS-ACC SLS-ACC-RE OL_BP_0003 X Accounts with Open ActivitiesSLS-ACC SLS-MD-CR MD-ACC-CR X Corporate AccountSLS-ACC SLS-MD-CR MD-ACCI-CR X Individual AccountSLS-ACC SLS-MD-CR MD-BPH-CR X X Account HierarchySLS-ACC SLS-MD-CR MD-CONP-CR X ContactSLS-ACC SLS-MD-SR MD-BP-SR X X AccountsSLS-ACC SLS-MD-SR MD-BPH-SR X X Account HierarchiesSLS-ACC SLS-MD-SR MD-CONP-SR X X ContactsSLS-ACT CT-CALENDR CT-CAL X CalendarSLS-ACT SLS-ACT-SR SLS-ACT-SR X ActivitiesSLS-ACT SLS-ATM-CR SLS-ATM-CR X Activity TemplateSLS-ACT SLS-ATM-SR SLS-ATM-SR X Activity TemplatesSLS-ADMIN SLS-BIL-SR SLS-BDC-SR X Billing DocumentsSLS-ADMIN SLS-DTD-SR CT-DTD-SR X Document TemplatesSLS-ADMIN SLS-TMP-CR SLS-TMP-CR X Activity Journal TemplateSLS-ADMIN SLS-TMP-CR SLS-TYP-CR X Activity Journal Template TypeSLS-ADMIN SLS-TMP-SR SLS-TMP-SR X Activity Journal TemplatesSLS-ADMIN SLS-TMP-SR SLS-TYP-SR X Activity Journal Templ. TypesSLS-CYCLE SLS-MKT-CR MKT-LEA-CR X LeadSLS-CYCLE SLS-MKT-SR MKT-CP-SR X CampaignsSLS-CYCLE SLS-MKT-SR MKT-LEA-SR X LeadsSLS-CYCLE SLS-OPP-CR SLS-OPP-CR X OpportunitySLS-CYCLE SLS-OPP-SR SLS-OPP-SR X OpportunitiesSLS-CYCLE SLS-PLA-CR SLS-CYC-SP X Sales PlanningSLS-CYCLE SLS-PLA-SR SLS-CYC-SP X Sales PlanningSLS-CYCLE SLS-QUT-SR SLS-QUT-SR X QuotationsSLS-HOME MD-PRC-SR MD-PRIC-SR X PricesSLS-HOME SLS-ACT-CR SLS-APP-CR X AppointmentSLS-HOME SLS-ACT-CR SLS-CAL-CR X Interaction LogSLS-HOME SLS-ACT-CR SLS-MAI-CR X E-MailSLS-HOME SLS-ACT-CR SLS-TSK-CR X TaskSLS-HOME SLS-ACT-SR SLS-ACT-SR X ActivitiesSLS-HOME SLS-MD-CR MD-ACC-CR X Corporate AccountSLS-HOME SLS-MD-CR MD-ACCI-CR X Individual AccountSLS-HOME SLS-MD-CR MD-CONP-CR X ContactSLS-HOME SLS-MD-SR MD-BP-SR X AccountsSLS-HOME SLS-MD-SR MD-CONP-SR X ContactsSLS-HOME SLS-MD-SR MD-EMPL-SR X EmployeesSLS-HOME SLS-MD-SR MD-MAT-SR X ProductsSLS-HOME SLS-MD-SR MD-PRCP-SR X Competitor Products

SLS-HOME SLS-MD-SR MD-PRIC-SR X PricesSLS-HOME SLS-MKT-CR MKT-LEA-CR X LeadSLS-HOME SLS-MKT-SR MKT-CP-SR X CampaignsSLS-HOME SLS-MKT-SR MKT-LEA-SR X LeadsSLS-HOME SLS-OPP-CR SLS-OPP-CR X OpportunitySLS-HOME SLS-OPP-SR SLS-OPP-SR X OpportunitiesSLS-HOME SLS-TMP-CR SLS-TMP-CR X Activity Journal TemplateSLS-HOME SLS-TMP-CR SLS-TYP-CR X Activity Journal Template TypeSLS-HOME SLS-TMP-SR SLS-TMP-SR X Activity Journal TemplatesSLS-HOME SLS-TMP-SR SLS-TYP-SR X Activity Journal Templ. TypesSLS-HOME SLS-VP-CR SLS-VP-CR X Visit PlanSLS-HOME SLS-VP-SR SLS-VP-SR X Visit PlansSLS-PPM CXP_PPM_RE SLS-PPM-CD X X Closing DateSLS-PPM CXP_PPM_RE SLS-PPM-PR X X Sales Pipeline ChangeSLS-PPM CXP_PPM_RE SLS-PPM-SP X X Sales PipelineSLS-PPM CXP_PPM_RE SLS-PPM-TD X X Target to DateSLS-PPM SLS-OPP-CR SLS-OPP-CR X OpportunitySLS-PPM SLS-OPP-SR SLS-OPP-SR X OpportunitiesSLS-PPM SLS-PPM-GR SLS-PPM-CH X Opportunity Churn RateSLS-PPM SLS-PPM-GR SLS-PPM-O2 X Speed Status SettingsSLS-PPM SLS-PPM-GR SLS-PPM-O3 X Default Opportunity Churn RateSLS-PPM SLS-PPM-GR SLS-PPM-OP X Progress Status SettingsSLS-PPM SLS-PPM-GR SLS-PPM-QU X Quota PlanningSLS-REPORT SLS-ACC-RE OL_BP_0001 X Active AccountsSLS-REPORT SLS-ACC-RE OL_BP_0002 X Accts with Open OpportunitiesSLS-REPORT SLS-ACC-RE OL_BP_0003 X Accounts with Open ActivitiesSLS-REPORT SLS-ACT-RE OL_BP_0003 X Accounts with Open ActivitiesSLS-REPORT SLS-LEA-RE OL_LE_0001 X Lead Status AnalysisSLS-REPORT SLS-LEA-RE OL_LE_0002 X Lead Origin StatusSLS-REPORT SLS-MAR-RE OL_OP_0001 X Top 5 CompetitorsSLS-REPORT SLS-OPP-RE OL_OP_0002 X Closed OpportunitiesSLS-REPORT SLS-OPP-RE OL_OP_0003 X Opportunity SourcesSLS-REPORT SLS-OPP-RE OL_OP_0004 X Opportunity PipelineSLS-REPORT SLS-OPP-RE OL_OP_0005 X Win/Loss Analysis by ReasonSRV-CONTR SRV-CTR-CR SRV-SCO-CR X Service ContractSRV-CONTR SRV-CTR-SR SRV-SCO-SR X Service ContractsSRV-RPA SRV-RPA-SR MD-EMPL-SR X EmployeesSRV-RPA SRV-RPA-SR SRV-RPA-SR X Resource Planning

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Top N ListsActivity TemplatesCampaign EffectivenessMarketing Contact SummaryMarketing Contact ListCampaign Response over TimeMarketing JournalCampaign EffectivenessList QualityList SuccessCampaign Revenue and CostsCampaign Revenue over TimeLead DurationLead StatusLead OriginLeads Won and LostLead Status AnalysisLead Origin StatusAppointmentInteraction LogE-MailTaskActivitiesAll ReportsGeneral BW Report logical linkIntensity of Customer CareCustomer Lifetime ValueCustomer Retention RateCustomer Lifetime PredictionMy Strongest CompetitorsCampaign EffectivenessMarketing Contact SummaryMarketing Contact ListCampaign Response over TimeMarketing JournalCampaign EffectivenessList QualityList SuccessCampaign Revenue and CostsCampaign Revenue over TimeLead DurationLead StatusLead OriginLeads Won and LostLead Status AnalysisLead Origin StatusTrade Promotion OverlapPromotion Guideline ParametersPromotion Guideline Violations

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MKT-HOME MKT-CPG-RP MKT-CLD-SR Marketing Contact SummaryMKT-HOME MKT-CPG-RP MKT-CLS-SR Marketing Contact ListMKT-HOME MKT-CPG-RP MKT-CRS-RE Campaign Response over TimeMKT-HOME MKT-CPG-RP MKT-MJ-RE Marketing JournalMKT-HOME MKT-CPG-RP OL_CA_0001 Campaign EffectivenessMKT-HOME MKT-DLM-CR MKT-DLM-CR DealMKT-HOME MKT-DLM-CR MKT-DLM-CT Deal with TemplateMKT-HOME MKT-DLM-SR MKT-DLM-SR DealsMKT-HOME MKT-ELM-RP MKT-LQ-RE List QualityMKT-HOME MKT-ELM-RP MKT-LS-RE List SuccessMKT-HOME MKT-FIN-RP MKT-CRC-RE Campaign Revenue and CostsMKT-HOME MKT-FIN-RP MKT-CRT-RE Campaign Revenue over TimeMKT-HOME MKT-LEA-RP MKT-LD-RE Lead DurationMKT-HOME MKT-LEA-RP MKT-LES-RE Lead StatusMKT-HOME MKT-LEA-RP MKT-LO-RE Lead OriginMKT-HOME MKT-LEA-RP MKT-LWL-RE Leads Won and LostMKT-HOME MKT-LEA-RP OL_LE_0001 X Lead Status AnalysisMKT-HOME MKT-LEA-RP OL_LE_0002 X Lead Origin StatusMKT-HOME MKT-MDP-CR CHM-PAR-CR Channel PartnerMKT-HOME MKT-MDP-CR MD-ACC-CR X Corporate AccountMKT-HOME MKT-MDP-CR MD-ACCI-CR X Individual AccountMKT-HOME MKT-MDP-CR MD-BPH-CR Account HierarchyMKT-HOME MKT-MDP-CR MD-CONP-CR X ContactMKT-HOME MKT-MDP-CR MD-EMPL-CR X EmployeeMKT-HOME MKT-MDP-CR MD-MAT-CR ProductMKT-HOME MKT-MDP-CR MD-PRCP-CR Competitor ProductMKT-HOME MKT-MDP-CR MD-PRH-CR Product HierarchyMKT-HOME MKT-MDP-CR MD-SERV-CR ServiceMKT-HOME MKT-MDP-SR CHM-BPH-S Partner HierarchiesMKT-HOME MKT-MDP-SR CHM-PAR-SR Channel PartnersMKT-HOME MKT-MDP-SR MD-BP-SR X AccountsMKT-HOME MKT-MDP-SR MD-BPH-SR Account HierarchiesMKT-HOME MKT-MDP-SR MD-CONP-SR X ContactsMKT-HOME MKT-MDP-SR MD-EMPL-SR X EmployeesMKT-HOME MKT-MDP-SR MD-MAT-SR ProductsMKT-HOME MKT-MDP-SR MD-PRCP-SR Competitor ProductsMKT-HOME MKT-MDP-SR MD-PRH-SR Product HierarchiesMKT-HOME MKT-MDP-SR MD-SERV-SR ServicesMKT-HOME MKT-SLS-CR SLS-APP-CR AppointmentMKT-HOME MKT-SLS-CR SLS-CAL-CR X Interaction LogMKT-HOME MKT-SLS-CR SLS-MAI-CR X E-MailMKT-HOME MKT-SLS-CR SLS-TSK-CR TaskMKT-HOME MKT-TPM-CR FM-BFW-WIZ JobMKT-HOME MKT-TPM-CR MKT-AGR-CR AgreementMKT-HOME MKT-TPM-CR MKT-APL-CR Account PlanMKT-HOME MKT-TPM-CR MKT-APL-CT Account Plan with TemplateMKT-HOME MKT-TPM-CR MKT-CF-CR Account DefaultsMKT-HOME MKT-TPM-CR MKT-PPG-CR Promotion GuidelineMKT-HOME MKT-TPM-CR MKT-TPM-CR Trade PromotionMKT-HOME MKT-TPM-CR MKT-TPM-CT Trade Promotion with TemplateMKT-HOME MKT-TPM-SR FM_BFW_JOB JobsMKT-HOME MKT-TPM-SR MKT-AGR-SR AgreementsMKT-HOME MKT-TPM-SR MKT-APL-SR Account PlansMKT-HOME MKT-TPM-SR MKT-CF-SR Account Defaults

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MKT-MKT MKT-ALL-SR MKT-TL-SR Top N ListsMKT-MKT MKT-ALL-SR SLS-ATM-SR X Activity TemplatesMKT-MKT MKT-CPG-RP MKT-CEP-RE Campaign EffectivenessMKT-MKT MKT-CPG-RP MKT-CLD-SR X Marketing Contact SummaryMKT-MKT MKT-CPG-RP MKT-CLS-SR X Marketing Contact ListMKT-MKT MKT-CPG-RP MKT-CRS-RE Campaign Response over TimeMKT-MKT MKT-CPG-RP MKT-MJ-RE Marketing JournalMKT-MKT MKT-CPG-RP OL_CA_0001 Campaign EffectivenessMKT-MKT MKT-ELM-RP MKT-LQ-RE List QualityMKT-MKT MKT-ELM-RP MKT-LS-RE List SuccessMKT-MKT MKT-FIN-RP MKT-CRC-RE Campaign Revenue and CostsMKT-MKT MKT-FIN-RP MKT-CRT-RE Campaign Revenue over TimeMKT-MKT MKT-LEA-RP MKT-LD-RE Lead DurationMKT-MKT MKT-LEA-RP MKT-LES-RE Lead StatusMKT-MKT MKT-LEA-RP MKT-LO-RE Lead OriginMKT-MKT MKT-LEA-RP MKT-LWL-RE Leads Won and LostMKT-MKT MKT-LEA-RP OL_LE_0001 X Lead Status AnalysisMKT-MKT MKT-LEA-RP OL_LE_0002 X Lead Origin StatusMKT-MKT MKT-SLS-CR SLS-APP-CR X AppointmentMKT-MKT MKT-SLS-CR SLS-CAL-CR Interaction LogMKT-MKT MKT-SLS-CR SLS-MAI-CR E-MailMKT-MKT MKT-SLS-CR SLS-TSK-CR X TaskMKT-MKT SLS-ACT-SR SLS-ACT-SR X X ActivitiesMKT-REPORT ANA-RPT-SR ANA-REP-AL All ReportsMKT-REPORT ANA-RPT-SR REP_SCH_BW General BW Report logical linkMKT-REPORT MKT-ACC-RP SLS-ACC-RE Intensity of Customer CareMKT-REPORT MKT-ACC-RP SLS-ACL-RE Customer Lifetime ValueMKT-REPORT MKT-ACC-RP SLS-ACR-RE Customer Retention RateMKT-REPORT MKT-ACC-RP SLS-APR-RE Customer Lifetime PredictionMKT-REPORT MKT-ACC-RP SLS-ASC-RE My Strongest CompetitorsMKT-REPORT MKT-CPG-RP MKT-CEP-RE Campaign EffectivenessMKT-REPORT MKT-CPG-RP MKT-CLD-SR X X Marketing Contact SummaryMKT-REPORT MKT-CPG-RP MKT-CLS-SR X X Marketing Contact ListMKT-REPORT MKT-CPG-RP MKT-CRS-RE Campaign Response over TimeMKT-REPORT MKT-CPG-RP MKT-MJ-RE Marketing JournalMKT-REPORT MKT-CPG-RP OL_CA_0001 Campaign EffectivenessMKT-REPORT MKT-ELM-RP MKT-LQ-RE List QualityMKT-REPORT MKT-ELM-RP MKT-LS-RE List SuccessMKT-REPORT MKT-FIN-RP MKT-CRC-RE Campaign Revenue and CostsMKT-REPORT MKT-FIN-RP MKT-CRT-RE Campaign Revenue over TimeMKT-REPORT MKT-LEA-RP MKT-LD-RE Lead DurationMKT-REPORT MKT-LEA-RP MKT-LES-RE Lead StatusMKT-REPORT MKT-LEA-RP MKT-LO-RE Lead OriginMKT-REPORT MKT-LEA-RP MKT-LWL-RE Leads Won and LostMKT-REPORT MKT-LEA-RP OL_LE_0001 X Lead Status AnalysisMKT-REPORT MKT-LEA-RP OL_LE_0002 X Lead Origin StatusMKT-REPORT MKT-TPM-RP MKT-OVL-RP Trade Promotion OverlapMKT-REPORT MKT-TPM-RP MKT-PPG-RE Promotion Guideline ParametersMKT-REPORT MKT-TPM-RP MKT-PPG-RP Promotion Guideline Violations

Work Center ID Group ID LogLink ID In Menu VisibleANA-DASHBD ANA-DASH-S ANA-DASH-SSLS-ACC SLS-ACC-RE OL_BP_0001 XSLS-ACC SLS-ACC-RE OL_BP_0002 XSLS-ACC SLS-ACC-RE OL_BP_0003 XSLS-ACC SLS-ACC-RE SLS-ACC-RE XSLS-ACC SLS-ACC-RE YB-TX-CMEW X XSLS-ACC SLS-BIL-SR SLS-BCR-SRSLS-ACC SLS-BIL-SR SLS-BDC-SRSLS-ACC SLS-BIL-SR SLS-BDL-SRSLS-ACC SLS-BIL-SR SRV-BIR-SRSLS-ACC SLS-BIL-SR SRV-BRQ-SRSLS-ACC SLS-BIL-SR YB-TX-VLD X XSLS-ACC SLS-MD-CR MD-ACC-CR XSLS-ACC SLS-MD-CR MD-ACCI-CR XSLS-ACC SLS-MD-CR MD-BPH-CR X XSLS-ACC SLS-MD-CR MD-CONP-CR XSLS-ACC SLS-MD-SR MD-BP-SR X XSLS-ACC SLS-MD-SR MD-BPH-SR X XSLS-ACC SLS-MD-SR MD-CONP-SR X XSLS-ACC SLS-MD-SR YB-TX-VD03 XSLS-ACT CT-CALENDR CT-CAL XSLS-ACT SLS-ACS-CR SLS-VP-CR XSLS-ACT SLS-ACS-SR SLS-ACS-CR X XSLS-ACT SLS-ACS-SR SLS-VP-SR X XSLS-ACT SLS-ACS-WC CT-CAL XSLS-ACT SLS-ACS-WC SLS-ACS-CR XSLS-ACT SLS-ACT-CR SLS-APP-CR XSLS-ACT SLS-ACT-CR SLS-CAL-CR XSLS-ACT SLS-ACT-CR SLS-MAI-CR XSLS-ACT SLS-ACT-CR SLS-TSK-CR XSLS-ACT SLS-ACT-RE OL_BP_0003 X XSLS-ACT SLS-ACT-SR SLS-ACT-SR X XSLS-ACT SLS-ATM-CR SLS-ATM-CR XSLS-ACT SLS-ATM-SR SLS-ATM-SR X XSLS-ADMIN SLS-AMT-SR SLS-AMT-SR X XSLS-ADMIN SLS-BIL-SR SLS-BDC-SR X XSLS-ADMIN SLS-BIL-SR YB-TX-VLD XSLS-ADMIN SLS-DTD-SR CT-DTD-SR X XSLS-ADMIN SLS-JMO-SR SLS-JMO-SR XSLS-ADMIN SLS-MAR-RE OL_OP_0001 XSLS-ADMIN SLS-MAR-RE SLS-ASC-RE XSLS-ADMIN SLS-MD-CR MD-ACCI-CR XSLS-ADMIN SLS-MD-SR MD-EMPL-SR X XSLS-ADMIN SLS-MD-SR MD-MAT-SR X XSLS-ADMIN SLS-MD-SR MD-PRCP-SR X XSLS-ADMIN SLS-MD-SR MD-PRH-SR XSLS-ADMIN SLS-MD-SR MD-PRIC-SR X XSLS-ADMIN SLS-MD-SR YB-TX-VD03 X XSLS-ADMIN SLS-ORG-SR SLS-ORG-SR X XSLS-ADMIN SLS-PDS-SR SLS-ANT-SR X XSLS-ADMIN SLS-PDS-SR SLS-TNE-SR X XSLS-ADMIN SLS-PRD-RE YB-TX-MMBE X XSLS-ADMIN SLS-RUL-CR CT-RULM-CR X X

SLS-ADMIN SLS-RUL-SR CT-RULM-SR X XSLS-ADMIN SLS-SBT-NC SLS-SBT-NC X XSLS-ADMIN SLS-SPS-NC SLS-SPS-NC X XSLS-ADMIN SLS-TMG-CR SLS-TMG-CR XSLS-ADMIN SLS-TMG-SR CRM-FDT-SR X XSLS-ADMIN SLS-TMG-SR SLS-TMG-SR X XSLS-ADMIN SLS-TMP-CR SLS-TMP-CR XSLS-ADMIN SLS-TMP-CR SLS-TYP-CR XSLS-ADMIN SLS-TMP-SR SLS-TMP-SR XSLS-CYCLE SLS-ERC-CR SLS-ERC-CRSLS-CYCLE SLS-ERC-SR SLS-ERC-SRSLS-CYCLE SLS-ERP-CR SLS-ERQ-CR XSLS-CYCLE SLS-ERP-CR SLS-ERS-CR XSLS-CYCLE SLS-ERP-CR YB-TX-VA01 X XSLS-CYCLE SLS-ERP-SR SLS-ERQ-SR X XSLS-CYCLE SLS-ERP-SR SLS-ERS-SR X XSLS-CYCLE SLS-LEA-RE MKT-LD-RESLS-CYCLE SLS-LEA-RE MKT-LES-RESLS-CYCLE SLS-LEA-RE MKT-LO-RESLS-CYCLE SLS-LEA-RE MKT-LWL-RESLS-CYCLE SLS-LEA-RE OL_LE_0001 XSLS-CYCLE SLS-LEA-RE OL_LE_0002 XSLS-CYCLE SLS-LEA-RE SLS-LCA-RESLS-CYCLE SLS-LEA-RE SLS-LER-RESLS-CYCLE SLS-LEA-RE SLS-LHE-RESLS-CYCLE SLS-LEA-RE SLS-LLL-RESLS-CYCLE SLS-LEA-RE SLS-LQL-RESLS-CYCLE SLS-MD-SR ISA-RTPCATSLS-CYCLE SLS-MD-SR MD-BP-SRSLS-CYCLE SLS-MD-SR MD-BPH-SRSLS-CYCLE SLS-MD-SR MD-CLEA-SESLS-CYCLE SLS-MD-SR MD-CONP-SRSLS-CYCLE SLS-MD-SR MD-EMPL-SRSLS-CYCLE SLS-MD-SR MD-INB-SRSLS-CYCLE SLS-MD-SR MD-MAT-SRSLS-CYCLE SLS-MD-SR MD-PRCP-SRSLS-CYCLE SLS-MD-SR MD-PRH-SRSLS-CYCLE SLS-MD-SR MD-PRIC-SRSLS-CYCLE SLS-MD-SR MD-SERV-SRSLS-CYCLE SLS-MD-SR SLS-APL-SRSLS-CYCLE SLS-MD-SR YB-TX-VD03 X XSLS-CYCLE SLS-MKT-CR CT-SVY-CRSLS-CYCLE SLS-MKT-CR MKT-CP-CRSLS-CYCLE SLS-MKT-CR MKT-LEA-CR XSLS-CYCLE SLS-MKT-CR MKT-MF-CRSLS-CYCLE SLS-MKT-SR CT-SVY-SRSLS-CYCLE SLS-MKT-SR MKT-CP-SR X XSLS-CYCLE SLS-MKT-SR MKT-LEA-SR X XSLS-CYCLE SLS-MKT-SR MKT-MF-SRSLS-CYCLE SLS-OPP-CR SLS-OPP-CR XSLS-CYCLE SLS-OPP-RE OL_OP_0002 XSLS-CYCLE SLS-OPP-RE OL_OP_0003 XSLS-CYCLE SLS-OPP-RE OL_OP_0004 XSLS-CYCLE SLS-OPP-RE OL_OP_0005 X

SLS-CYCLE SLS-OPP-RE SLS-OO2-RESLS-CYCLE SLS-OPP-RE SLS-OOP-RESLS-CYCLE SLS-OPP-RE SLS-OSP-RESLS-CYCLE SLS-OPP-RE SLS-OW2-RESLS-CYCLE SLS-OPP-RE SLS-OWL-RESLS-CYCLE SLS-OPP-RE YBP-SLS-OTSLS-CYCLE SLS-OPP-RE YBP-SLS-PLSLS-CYCLE SLS-OPP-RE ZZ2010SLS-CYCLE SLS-OPP-SR SLS-OPP-SR X XSLS-CYCLE SLS-PLA-CR SLS-CYC-SPSLS-CYCLE SLS-PLA-SR SLS-CYC-SPSLS-CYCLE SLS-QUT-CR SLS-QUT-CRSLS-CYCLE SLS-QUT-SR SLS-QUT-SRSLS-CYCLE SLS-SAG-CR SLS-SAG-CRSLS-CYCLE SLS-SAG-SR SLS-SAG-SRSLS-CYCLE SLS-SL-CR SLS-SLC-CRSLS-CYCLE SLS-SL-CR SLS-SLO-CRSLS-CYCLE SLS-SL-SR SLS-GTS-SRSLS-CYCLE SLS-SL-SR SLS-SLC-SRSLS-CYCLE SLS-SL-SR SLS-SLO-SRSLS-CYCLE SLS-SLS-RE SLS-HEA-RESLS-CYCLE SLS-SLS-RE SLS-HFT-RESLS-CYCLE SLS-SLS-RE SLS-OSP-RESLS-CYCLE SLS-SLS-RE SLS-S5C-RESLS-CYCLE SLS-SLS-RE SLS-SAO-RESLS-CYCLE SLS-SLS-RE SLS-SCP-RESLS-CYCLE SLS-SLS-RE SLS-SIO-RESLS-CYCLE SLS-SLS-RE SLS-SM5-RESLS-CYCLE SLS-SLS-RE SLS-SOS-RESLS-CYCLE SLS-SLS-RE SLS-SQT-RESLS-CYCLE SLS-SLS-RE SLS-SYI-RESLS-CYCLE SLS-SLS-RE YB-TX-SDQ1 X XSLS-CYCLE SLS-SLS-RE YB-TX-V15 X XSLS-CYCLE SLS-SLS-RE YBP-SLS-IOSLS-CYCLE SLS-SLT-CR SLS-SLT-CRSLS-CYCLE SLS-SLT-SR SLS-SLT-SRSLS-HOME MD-PRC-SR MD-PRIC-SR XSLS-HOME SLS-ACT-CR SLS-APP-CR XSLS-HOME SLS-ACT-CR SLS-CAL-CR XSLS-HOME SLS-ACT-CR SLS-MAI-CR XSLS-HOME SLS-ACT-CR SLS-TSK-CR XSLS-HOME SLS-ACT-SR SLS-ACT-SR XSLS-HOME SLS-MD-CR MD-ACC-CR XSLS-HOME SLS-MD-CR MD-ACCI-CR XSLS-HOME SLS-MD-CR MD-CONP-CR XSLS-HOME SLS-MD-SR MD-BP-SR XSLS-HOME SLS-MD-SR MD-CONP-SR XSLS-HOME SLS-MD-SR MD-EMPL-SR XSLS-HOME SLS-MD-SR MD-MAT-SR XSLS-HOME SLS-MD-SR MD-PRCP-SR XSLS-HOME SLS-MD-SR MD-PRIC-SR XSLS-HOME SLS-MKT-CR MKT-LEA-CR XSLS-HOME SLS-MKT-SR MKT-CP-SR XSLS-HOME SLS-MKT-SR MKT-LEA-SR X

SLS-HOME SLS-OPP-CR SLS-OPP-CR XSLS-HOME SLS-OPP-RE OL_OP_0002 XSLS-HOME SLS-OPP-RE OL_OP_0003 XSLS-HOME SLS-OPP-RE OL_OP_0004 XSLS-HOME SLS-OPP-RE OL_OP_0005 XSLS-HOME SLS-OPP-SR SLS-OPP-SR XSLS-HOME SLS-VP-CR SLS-VP-CR XSLS-HOME SLS-VP-SR SLS-VP-SR XSLS-PPM CXP_PPM_RE SLS-PPM-CD X XSLS-PPM CXP_PPM_RE SLS-PPM-PR X XSLS-PPM CXP_PPM_RE SLS-PPM-SP X XSLS-PPM CXP_PPM_RE SLS-PPM-TD X XSLS-PPM SLS-OPP-CR SLS-OPP-CR XSLS-PPM SLS-OPP-SR SLS-OPP-SR XSLS-PPM SLS-PPM-GR SLS-PPM-CH XSLS-PPM SLS-PPM-GR SLS-PPM-O2 XSLS-PPM SLS-PPM-GR SLS-PPM-O3 XSLS-PPM SLS-PPM-GR SLS-PPM-OP XSLS-PPM SLS-PPM-GR SLS-PPM-QU XSLS-REPORT SLS-ACC-RE OL_BP_0001 XSLS-REPORT SLS-ACC-RE OL_BP_0002 XSLS-REPORT SLS-ACC-RE OL_BP_0003 XSLS-REPORT SLS-ACC-RE SLS-ACC-RE XSLS-REPORT SLS-ACC-RE YB-TX-CMEW XSLS-REPORT SLS-ACT-RE OL_BP_0003 XSLS-REPORT SLS-ACT-RE YBP-SLS-TR XSLS-REPORT SLS-LEA-RE OL_LE_0001 XSLS-REPORT SLS-LEA-RE OL_LE_0002 XSLS-REPORT SLS-MAR-RE OL_OP_0001 XSLS-REPORT SLS-MAR-RE YB-UR-STOC XSLS-REPORT SLS-OPP-RE OL_OP_0002 XSLS-REPORT SLS-OPP-RE OL_OP_0003 XSLS-REPORT SLS-OPP-RE OL_OP_0004 XSLS-REPORT SLS-OPP-RE OL_OP_0005 XSLS-REPORT SLS-OPP-RE SLS-OOP-RE XSLS-REPORT SLS-OPP-RE SLS-OSP-RE XSLS-REPORT SLS-OPP-RE YBP-SLS-OT XSLS-REPORT SLS-OPP-RE YBP-SLS-PL XSLS-REPORT SLS-PLA-RE SLS-OFA-RE XSLS-REPORT SLS-PRD-RE YB-TX-MMBE XSLS-REPORT SLS-SLS-RE YB-TX-SDQ1 XSLS-REPORT SLS-SLS-RE YB-TX-V15 XSLS-REPORT SLS-SLS-RE YBP-SLS-IO X

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Rule PoliciesBus. Trans.: Subst. Terr. Emp.Territories: Subst. PositionTerritoryRule Policies for Rule BuilderTerritoriesActivity Journal TemplateActivity Journal Template TypeActivity Journal TemplatesERP Quantity ContractERP Quantity ContractsERP QuotationERP Sales OrderERP Sales Order (Extended)ERP QuotationsERP Sales OrdersLead DurationLead StatusLead OriginLeads Won and LostLead Status AnalysisLead Origin StatusChannel AnalysisEfficiency ReportingHistory EvaluationLost LeadsQualification LevelProduct CatalogAccountsAccount HierarchiesCleansing CasesContactsEmployeesInstalled BasesProductsCompetitor ProductsProduct HierarchiesPricesServicesAccount PlansAccounts (ERP)SurveyCampaignLeadMail FormSurveysCampaignsLeadsMail FormsOpportunityClosed OpportunitiesOpportunity SourcesOpportunity PipelineWin/Loss Analysis by Reason

Opport. Pipeline Analysis (2)Opportunity Pipeline AnalysisSales Pipeline AnalysisOpport. Win/Loss Analysis (2)Opportunity Win/Loss AnalysisBP Opportunities by TerritoryBP Sales PipelineMy Report LeadOpportunitiesSales PlanningSales PlanningQuotationQuotationsSales AgreementSales AgreementsSales ContractSales OrderExport-Blocked Sales OrdersSales ContractsSales OrdersHeadcountHeadcount FTESales Pipeline AnalysisMy Top 5 ContractsActivities, Opport. and OrdersSales Contract PipelineIncoming OrdersMy Top 5 QuotationsOpen Contracts per RegionQuotation TrackingYesterday's Incoming OrdersExpiring Quotations (ERP)Backorders (ERP)Incoming Orders per MonthSales Order TemplateSales Order TemplatesPricesAppointmentInteraction LogE-MailTaskActivitiesCorporate AccountIndividual AccountContactAccountsContactsEmployeesProductsCompetitor ProductsPricesLeadCampaignsLeads

OpportunityClosed OpportunitiesOpportunity SourcesOpportunity PipelineWin/Loss Analysis by ReasonOpportunitiesVisit PlanVisit PlansClosing DateSales Pipeline ChangeSales PipelineTarget to DateOpportunityOpportunitiesOpportunity Churn RateSpeed Status SettingsDefault Opportunity Churn RateProgress Status SettingsQuota PlanningActive AccountsAccts with Open OpportunitiesAccounts with Open ActivitiesIntensity of Customer CareCredit Information for AccountAccounts with Open ActivitiesCompleted Activities by Terr.Lead Status AnalysisLead Origin StatusTop 5 CompetitorsStock QuotesClosed OpportunitiesOpportunity SourcesOpportunity PipelineWin/Loss Analysis by ReasonOpportunity Pipeline AnalysisSales Pipeline AnalysisBP Opportunities by TerritoryBP Sales PipelineOpportunity Funnel AnalysisStock OverviewExpiring Quotations (ERP)Backorders (ERP)Incoming Orders per Month

Work Center ID Group ID LogLink ID In Menu VisibleSLS-ACC SLS-ACC-RE OL_BP_0001 XSLS-ACC SLS-ACC-RE OL_BP_0002 XSLS-ACC SLS-ACC-RE OL_BP_0003 XSLS-ACC SLS-MD-CR MD-ACC-CR XSLS-ACC SLS-MD-CR MD-ACCI-CR XSLS-ACC SLS-MD-CR MD-CONP-CR XSLS-ACC SLS-MD-SR MD-BP-SR X XSLS-ACC SLS-MD-SR MD-BPH-SR X XSLS-ACC SLS-MD-SR MD-CONP-SR X XSLS-ACT CT-CALENDR CT-CAL XSLS-ACT SLS-ACS-CR SLS-VP-CR XSLS-ACT SLS-ACS-SR SLS-VP-SR X XSLS-ACT SLS-ACS-WC CT-CAL XSLS-ACT SLS-ACS-WC SLS-ACS-CR XSLS-ACT SLS-ACT-CR SLS-APP-CR XSLS-ACT SLS-ACT-CR SLS-CAL-CR XSLS-ACT SLS-ACT-CR SLS-MAI-CR XSLS-ACT SLS-ACT-CR SLS-TSK-CR XSLS-ACT SLS-ACT-RE OL_BP_0003 X XSLS-ACT SLS-ACT-SR SLS-ACT-SR X XSLS-ACT SLS-ATM-CR SLS-ATM-CR XSLS-ACT SLS-ATM-SR SLS-ATM-SR X XSLS-ADMIN SLS-BIL-SR SLS-BDC-SR X XSLS-ADMIN SLS-DTD-SR CT-DTD-SR X XSLS-ADMIN SLS-MAR-RE OL_OP_0001 XSLS-ADMIN SLS-MD-CR MD-ACCI-CR XSLS-ADMIN SLS-MD-SR MD-MAT-SR X XSLS-ADMIN SLS-MD-SR MD-PRCP-SR X XSLS-ADMIN SLS-MD-SR MD-PRH-SR XSLS-ADMIN SLS-MD-SR MD-PRIC-SR X XSLS-ADMIN SLS-TMG-SR SLS-TMG-SR XSLS-ADMIN SLS-TMP-CR SLS-TMP-CR XSLS-ADMIN SLS-TMP-CR SLS-TYP-CR XSLS-ADMIN SLS-TMP-SR SLS-TMP-SR XSLS-CYCLE SLS-ERP-CR SLS-ERQ-CR XSLS-CYCLE SLS-ERP-CR SLS-ERS-CR XSLS-CYCLE SLS-ERP-SR SLS-ERQ-SR X XSLS-CYCLE SLS-ERP-SR SLS-ERS-SR X XSLS-CYCLE SLS-LEA-RE OL_LE_0001 XSLS-CYCLE SLS-LEA-RE OL_LE_0002 XSLS-CYCLE SLS-MKT-CR MKT-LEA-CR XSLS-CYCLE SLS-MKT-SR MKT-CP-SR X XSLS-CYCLE SLS-MKT-SR MKT-LEA-SR X XSLS-CYCLE SLS-OPP-CR SLS-OPP-CR XSLS-CYCLE SLS-OPP-RE OL_OP_0002 XSLS-CYCLE SLS-OPP-RE OL_OP_0003 XSLS-CYCLE SLS-OPP-RE OL_OP_0004 XSLS-CYCLE SLS-OPP-RE OL_OP_0005 XSLS-CYCLE SLS-OPP-RE OL_SV_0020 XSLS-CYCLE SLS-OPP-SR SLS-OPP-SR X XSLS-HOME MD-PRC-SR MD-PRIC-SR XSLS-HOME SLS-ACT-CR SLS-APP-CR XSLS-HOME SLS-ACT-CR SLS-CAL-CR X

SLS-HOME SLS-ACT-CR SLS-MAI-CR XSLS-HOME SLS-ACT-CR SLS-TSK-CR XSLS-HOME SLS-ACT-SR SLS-ACT-SR XSLS-HOME SLS-MD-CR MD-ACC-CR XSLS-HOME SLS-MD-CR MD-ACCI-CR XSLS-HOME SLS-MD-CR MD-CONP-CR XSLS-HOME SLS-MD-SR MD-BP-SR XSLS-HOME SLS-MD-SR MD-CONP-SR XSLS-HOME SLS-MD-SR MD-EMPL-SR XSLS-HOME SLS-MD-SR MD-MAT-SR XSLS-HOME SLS-MD-SR MD-PRCP-SR XSLS-HOME SLS-MD-SR MD-PRIC-SR XSLS-HOME SLS-MKT-CR MKT-LEA-CR XSLS-HOME SLS-MKT-SR MKT-CP-SR XSLS-HOME SLS-MKT-SR MKT-LEA-SR XSLS-HOME SLS-OPP-CR SLS-OPP-CR XSLS-HOME SLS-OPP-RE OL_OP_0002 XSLS-HOME SLS-OPP-RE OL_OP_0003 XSLS-HOME SLS-OPP-RE OL_OP_0004 XSLS-HOME SLS-OPP-RE OL_OP_0005 XSLS-HOME SLS-OPP-SR SLS-OPP-SR XSLS-HOME SLS-VP-CR SLS-VP-CR XSLS-HOME SLS-VP-SR SLS-VP-SR XSLS-PPM SLS-OPP-CR SLS-OPP-CR XSLS-PPM SLS-OPP-SR SLS-OPP-SR XSLS-PPM SLS-PPM-GR SLS-PPM-CH XSLS-PPM SLS-PPM-GR SLS-PPM-O2 XSLS-PPM SLS-PPM-GR SLS-PPM-O3 XSLS-PPM SLS-PPM-GR SLS-PPM-OP XSLS-PPM SLS-PPM-GR SLS-PPM-QU XSLS-REPORT SLS-ACC-RE OL_BP_0001 XSLS-REPORT SLS-ACC-RE OL_BP_0002 XSLS-REPORT SLS-ACC-RE OL_BP_0003 XSLS-REPORT SLS-ACT-RE OL_BP_0003 XSLS-REPORT SLS-LEA-RE OL_LE_0001 XSLS-REPORT SLS-LEA-RE OL_LE_0002 XSLS-REPORT SLS-MAR-RE OL_OP_0001 XSLS-REPORT SLS-OPP-RE OL_OP_0002 XSLS-REPORT SLS-OPP-RE OL_OP_0003 XSLS-REPORT SLS-OPP-RE OL_OP_0004 XSLS-REPORT SLS-OPP-RE OL_OP_0005 X

Link Title (Nav.Bar)Active AccountsAccts with Open OpportunitiesAccounts with Open ActivitiesCorporate AccountIndividual AccountContactAccountsAccount HierarchiesContactsCalendarVisit PlanVisit PlansCalendarActivity SchedulingAppointmentInteraction LogE-MailTaskAccounts with Open ActivitiesActivitiesActivity TemplateActivity TemplatesBilling DocumentsDocument TemplatesTop 5 CompetitorsIndividual AccountProductsCompetitor ProductsProduct HierarchiesPricesTerritoriesActivity Journal TemplateActivity Journal Template TypeActivity Journal TemplatesERP QuotationERP Sales OrderERP QuotationsERP Sales OrdersLead Status AnalysisLead Origin StatusLeadCampaignsLeadsOpportunityClosed OpportunitiesOpportunity SourcesOpportunity PipelineWin/Loss Analysis by ReasonExpected Sales Volume ProspectOpportunitiesPricesAppointmentInteraction Log

E-MailTaskActivitiesCorporate AccountIndividual AccountContactAccountsContactsEmployeesProductsCompetitor ProductsPricesLeadCampaignsLeadsOpportunityClosed OpportunitiesOpportunity SourcesOpportunity PipelineWin/Loss Analysis by ReasonOpportunitiesVisit PlanVisit PlansOpportunityOpportunitiesOpportunity Churn RateSpeed Status SettingsDefault Opportunity Churn RateProgress Status SettingsQuota PlanningActive AccountsAccts with Open OpportunitiesAccounts with Open ActivitiesAccounts with Open ActivitiesLead Status AnalysisLead Origin StatusTop 5 CompetitorsClosed OpportunitiesOpportunity SourcesOpportunity PipelineWin/Loss Analysis by Reason

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SRV-HOME SRV-ACT-CR SLS-ATM-CR Activity TemplateSRV-HOME SRV-ACT-CR SLS-CAL-CR X Interaction LogSRV-HOME SRV-ACT-CR SLS-MAI-CR X E-MailSRV-HOME SRV-ACT-CR SLS-TMP-CR Activity Journal TemplateSRV-HOME SRV-ACT-CR SLS-TSK-CR X TaskSRV-HOME SRV-ACT-CR SLS-TYP-CR Activity Journal Template TypeSRV-HOME SRV-ACT-CR SLS-VP-CR Visit PlanSRV-HOME SRV-ACT-SR SLS-ATM-SR Activity TemplatesSRV-HOME SRV-ACT-SR SLS-TMP-SR Activity Journal TemplatesSRV-HOME SRV-ACT-SR SLS-TYP-SR Activity Journal Templ. TypesSRV-HOME SRV-ACT-SR SLS-VP-SR Visit PlansSRV-HOME SRV-ACT-SR SRV-ACT-SR X ActivitiesSRV-HOME SRV-CMP-CR SRV-COM-CR X ComplaintSRV-HOME SRV-CMP-CR SRV-IHR-CR X In-House RepairSRV-HOME SRV-CMP-CR SRV-RET-CR X ReturnSRV-HOME SRV-CMP-SR SRV-COM-SR X ComplaintsSRV-HOME SRV-CMP-SR SRV-IHR-SR X In-House RepairsSRV-HOME SRV-CMP-SR SRV-RET-SR X ReturnsSRV-HOME SRV-CR-RE SRV-EQR-RE Expected Quotation RevenueSRV-HOME SRV-CR-RE SRV-HRA-RE Highest-Revenue AccountsSRV-HOME SRV-CR-RE SRV-LP-RE Lifecycle PerformanceSRV-HOME SRV-CR-RE SRV-OV-RE Service Overview AnalysisSRV-HOME SRV-CR-RE SRV-PA-RE Profit per AccountSRV-HOME SRV-CR-RE SRV-PAV-RE Profit per Account VarianceSRV-HOME SRV-CR-RE SRV-PKT-RE Performance Comparison TableSRV-HOME SRV-CR-RE SRV-PP-RE Profit per ProductSRV-HOME SRV-CR-RE SRV-PTS-RE Top-Selling Products in ListSRV-HOME SRV-CR-RE SRV-SAA-RE Service Account AnalysisSRV-HOME SRV-CTR-CR SRV-CTM-CR Service Contract TemplateSRV-HOME SRV-CTR-CR SRV-SAG-CR X Service AgreementSRV-HOME SRV-CTR-CR SRV-SCO-CR X Service ContractSRV-HOME SRV-CTR-CR SRV-SCQ-CR X Service Contract QuotationSRV-HOME SRV-CTR-SR SRV-CTM-SR Service Contract TemplatesSRV-HOME SRV-CTR-SR SRV-MCL-SR Mass Change ProcessesSRV-HOME SRV-CTR-SR SRV-MCP-SR Mass Change Service ContractsSRV-HOME SRV-CTR-SR SRV-SAG-SR X Service AgreementsSRV-HOME SRV-CTR-SR SRV-SCO-SR X Service ContractsSRV-HOME SRV-CTR-SR SRV-SCQ-SR X Service Contract QuotationsSRV-HOME SRV-ORD-CR SRV-CNF-CR X Service ConfirmationSRV-HOME SRV-ORD-CR SRV-ORD-CR X Service OrderSRV-HOME SRV-ORD-CR SRV-OTM-CR X Service Order TemplateSRV-HOME SRV-ORD-CR SRV-PSL-CR Product Service LetterSRV-HOME SRV-ORD-CR SRV-QOT-CR X Service Order QuotationSRV-HOME SRV-ORD-CR SRV-SRQ-CR Service RequestSRV-HOME SRV-ORD-CR SRV-WRQ-CR X Web RequestSRV-HOME SRV-ORD-SR SRV-BRQ-SR X Billing RequestsSRV-HOME SRV-ORD-SR SRV-CNF-SR X Service ConfirmationsSRV-HOME SRV-ORD-SR SRV-ORD-SR X Service OrdersSRV-HOME SRV-ORD-SR SRV-OTM-SR X Service Order TemplatesSRV-HOME SRV-ORD-SR SRV-PSL-SR Product Service LettersSRV-HOME SRV-ORD-SR SRV-QOT-SR X Service Order QuotationsSRV-HOME SRV-ORD-SR SRV-SRQ-SR Service RequestsSRV-HOME SRV-ORD-SR SRV-WRQ-SR X Web RequestsSRV-HOME SRV-PS-RE SRV-ORV-RE Requirement & Service Volume

SRV-HOME SRV-PS-RE SRV-RRV-RE Resource Requirements & VolumeSRV-MD MD-BP-CR DQA-TAS-CR Create: DQA TasksSRV-MD MD-BP-CR MD-ACC-CR X Corporate AccountSRV-MD MD-BP-CR MD-ACCI-CR X Individual AccountSRV-MD MD-BP-CR MD-BPH-CR X Account HierarchySRV-MD MD-BP-CR MD-CONP-CR X ContactSRV-MD MD-BP-CR MD-EMPL-CR X EmployeeSRV-MD MD-BP-SR DQA-TAS-SR DQA TasksSRV-MD MD-BP-SR MD-BP-SR X X AccountsSRV-MD MD-BP-SR MD-BPH-SR X Account HierarchiesSRV-MD MD-BP-SR MD-CLEA-SE Cleansing CasesSRV-MD MD-BP-SR MD-CONP-SR X X ContactsSRV-MD MD-BP-SR MD-EMPL-SR X X EmployeesSRV-MD MD-COU-CR MD-COU-CR X CounterSRV-MD MD-COU-CR SRV-SLM-CR SLA MetricSRV-MD MD-COU-SR MD-COU-SR X X CountersSRV-MD MD-COU-SR SRV-REA-SR X X ReadingsSRV-MD MD-COU-SR SRV-SLM-SR SLA MetricsSRV-MD MD-IB-CR MD-INB-CR X Installed BaseSRV-MD MD-IB-CR MD-IOBJ-CR X ObjectSRV-MD MD-IB-CR MD-WARR-CR X WarrantySRV-MD MD-IB-SR MD-INB-SR X X Installed BasesSRV-MD MD-IB-SR MD-IOBJ-SR X X ObjectsSRV-MD MD-IB-SR MD-WARR-SR WarrantiesSRV-MD MD-KNOW-CR MD-KNAR-CR Knowledge ArticleSRV-MD MD-KNOW-SR MD-KNAR-SR Knowledge ArticlesSRV-MD MD-LIST-CR MD-ASSO-CR AssortmentSRV-MD MD-LIST-CR MD-PRP-CR X Partner/Product RangeSRV-MD MD-LIST-SR MD-ASSO-SR AssortmentsSRV-MD MD-LIST-SR MD-LI10-SR Listed Products by AccountSRV-MD MD-LIST-SR MD-LI20-SR Non-Listed Products by AccountSRV-MD MD-LIST-SR MD-LI30-SR Product Listing Rate by AcctSRV-MD MD-LIST-SR MD-LI40-SR Listings by Account HierarchySRV-MD MD-LIST-SR MD-LI50-SR Listings by Product HierarchySRV-MD MD-LIST-SR MD-LIST-SR ListingsSRV-MD MD-LIST-SR MD-PRP-SR X Partner/Product RangesSRV-MD MD-ORG-CR MD-BPH-CR X Account HierarchySRV-MD MD-ORG-CR MD-ORG-CR X Root OrganizationSRV-MD MD-ORG-CR MD-TERR-CR TerritorySRV-MD MD-ORG-SR MD-BPH-SR X Account HierarchiesSRV-MD MD-ORG-SR MD-ORG-SR X Organization ModelSRV-MD MD-ORG-SR MD-TERR-SR TerritoriesSRV-MD MD-PRD-CR MD-ASSO-CR AssortmentSRV-MD MD-PRD-CR MD-FINP-CR X Financing ProductSRV-MD MD-PRD-CR MD-MAT-CR X ProductSRV-MD MD-PRD-CR MD-PCAT-CR X Product CatalogSRV-MD MD-PRD-CR MD-PRCP-CR X Competitor ProductSRV-MD MD-PRD-CR MD-PRH-CR X Product HierarchySRV-MD MD-PRD-CR MD-SERV-CR X ServiceSRV-MD MD-PRD-CR MD-WARR-CR X WarrantySRV-MD MD-PRD-CR MDO-0404-C IT ItemSRV-MD MD-PRD-CR MDO-0601-C X VehicleSRV-MD MD-PRD-SR ISA-RTPCAT Product CatalogSRV-MD MD-PRD-SR IT-MD-WC IT Service Master Data

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SRV-REPORT SRV-OQ-RE SRV-DLD-RE X Delayed Services with DateSRV-REPORT SRV-OQ-RE SRV-ICO-RE X Incoming Channels of OrdersSRV-REPORT SRV-OQ-RE SRV-OOP-RE X Open Orders by PrioritySRV-REPORT SRV-OQ-RE SRV-PTS-RE X Top-Selling Products in ListSRV-REPORT SRV-OQ-RE SRV-QEA-RE X Quotation Expiration AnalysisSRV-REPORT SRV-OQ-RE SRV-ROC-RE X Rate of Order CompletionSRV-REPORT SRV-OQ-RE SRV-TSA-RE Time Stamp AnalysisSRV-REPORT SRV-PS-RE SRV-ORV-RE X Requirement & Service VolumeSRV-REPORT SRV-PS-RE SRV-RRV-RE X Resource Requirements & VolumeSRV-REPORT SRV-RC-RE SRV-CRP-RE X Complaint Ratio by ProductSRV-REPORT SRV-RC-RE SRV-NSC-RE X Number of Service ComplaintsSRV-REPORT SRV-RPA-RE SRV-EA-RE X Employee AvailabilitySRV-REPORT SRV-RPA-RE SRV-EU-RE X Employee UtilizationSRV-REPORT SRV-RPA-RE SRV-ORV-RE X Requirement & Service VolumeSRV-REPORT SRV-RPA-RE SRV-QRC-RE X Qualification RequirementsSRV-REPORT SRV-RPA-RE SRV-QRF-RE Qualification Req. FrequencySRV-REPORT SRV-RPA-RE SRV-RRV-RE X Resource Requirements & VolumeSRV-REPORT SRV-RPA-RE SRV-TSA-RE Time Stamp AnalysisSRV-REPORT SRV-SC-RE SRV-CRT-RE X Remaining Term of ContractSRV-REPORT SRV-SC-RE SRV-CRV-RE X Contracts Top-Revenue ProductsSRV-REPORT SRV-SC-RE SRV-CSI-RE X Expiring Service Contract ItemSRV-REPORT SRV-SC-RE SRV-CSL-RE X Contracts Top-Selling ProductsSRV-REPORT SRV-SC-RE SRV-DLS-RE X Delayed Services with SLA DateSRV-REPORT SRV-SC-RE SRV-IBN-RE X Installed Base w/o ContractSRV-REPORT SRV-SC-RE SRV-SC-RE X Service ComplianceSRV-REPORT SRV-WAR-RE SRV-WCA-RE X Warranty Cost AnalysisSRV-REPORT SRV-WAR-RE SRV-WEA-RE X Warranty Expiration AnalysisSRV-REPORT SRV-WAR-RE SRV-WEN-RE X Warranty Entitlement AnalysisSRV-REPORT SRV-WAR-RE SRV-WEX-RE X Expiring WarrantiesSRV-REPORT SRV-WAR-RE SRV-WUL-RE X Warranty Usage ListSRV-RPA SRV-RPA-CR MD-EMPL-CR EmployeeSRV-RPA SRV-RPA-CR SRV-SRC-CR Service Provider CorporateSRV-RPA SRV-RPA-CR SRV-SRG-CR Service Provider GroupSRV-RPA SRV-RPA-CR SRV-SRI-CR Service Provider IndividualSRV-RPA SRV-RPA-RE SRV-EA-RE Employee AvailabilitySRV-RPA SRV-RPA-RE SRV-EU-RE Employee UtilizationSRV-RPA SRV-RPA-RE SRV-ORV-RE Requirement & Service VolumeSRV-RPA SRV-RPA-RE SRV-QRC-RE Qualification RequirementsSRV-RPA SRV-RPA-RE SRV-QRF-RE Qualification Req. FrequencySRV-RPA SRV-RPA-RE SRV-RRV-RE Resource Requirements & VolumeSRV-RPA SRV-RPA-RE SRV-TSA-RE Time Stamp AnalysisSRV-RPA SRV-RPA-SR MD-EMPL-SR EmployeesSRV-RPA SRV-RPA-SR SRV-ASG-SR X X AssignmentsSRV-RPA SRV-RPA-SR SRV-RPA-CP cProjectsSRV-RPA SRV-RPA-SR SRV-RPA-SR Resource PlanningSRV-RPA SRV-RPA-SR SRV-SRP-SR Service Providers

Work Center ID Group ID LogLink ID In Menu Visible Logical Link TitleANA-DASHBD ANA-DASH-S ANA-DASH-S Search DashboardIC-MGRHOME IC-MGHO-CR CT-CATEGOC X Categorization SchemaIC-MGRHOME IC-MGHO-CR CT-RULM-CR X Rule PolicyIC-MGRHOME IC-MGHO-RE IC-BA1-RE Blended Analytics without CTIIC-MGRHOME IC-MGHO-RE IC-BA2-RE Blended Analytics with CTIIC-MGRHOME IC-MGHO-RE IC-EHT-RE E-Mail Average Handling TimeIC-MGRHOME IC-MGHO-RE IC-ERT-RE E-Mail Average Response TimeIC-MGRHOME IC-MGHO-RE IC-ESL-RE E-Mail Service LevelIC-MGRHOME IC-MGHO-RE IC-EVO-RE E-Mail VolumeIC-MGRHOME IC-MGHO-RE IC-IDS-RE Product Proposal ConversionIC-MGRHOME IC-MGHO-RE IC-IDV-RE Transaction EscalatedIC-MGRHOME IC-MGHO-RE IC-LAR-RE IC Abandonment RateIC-MGRHOME IC-MGHO-RE IC-LCV-RE IC Connection VolumeIC-MGRHOME IC-MGHO-RE IC-LHT-RE IC Average Handling TimeIC-MGRHOME IC-MGHO-RE IC-LSA-RE IC Average Speed of AnswerIC-MGRHOME IC-MGHO-RE IC-LSL-RE IC Service LevelIC-MGRHOME IC-MGHO-RE IC-SAL-RE Average Lead TimeIC-MGRHOME IC-MGHO-RE IC-SOH-RE Open Service Ticket HistoryIC-MGRHOME IC-MGHO-RE IC-SOP-RE Open Service TicketsIC-MGRHOME IC-MGHO-RE IC-SOV-RE Service Ticket OverviewIC-MGRHOME IC-MGHO-RE OL_SV_0001 Service Ticket VolumeIC-MGRHOME IC-MGHO-RE OL_SV_0002 Service Ticket ClosureIC-MGRHOME IC-MGHO-RE OL_SV_0003 Average Lead TimeIC-MGRHOME IC-MGHO-RE OL_SV_0004 Service Agreement ComplianceIC-MGRHOME IC-MGHO-RE OL_SV_0005 Open Tickets by PriorityIC-MGRHOME IC-MGHO-SR CT-CATEGOR X Categorization SchemasIC-MGRHOME IC-MGHO-SR CT-RULM-SR X Rule PoliciesIC-MGRHOME IC-MGHO-SR IC_SDBRPTS X SDB Detailed FeedbackIC-MGRKM IC-MGKM-CR CT-CATEGOC X Categorization SchemaIC-MGRKM IC-MGKM-CR IC_SAFADM X SAF Compilation AdministrationIC-MGRKM IC-MGKM-CR MD-KNAR-CR X Knowledge ArticleIC-MGRKM IC-MGKM-CR MKT-MF-CR X Mail FormIC-MGRKM IC-MGKM-RE IC_SDB_RPT X SDB Usage ReportIC-MGRKM IC-MGKM-SR CT-CATEGOR X X Categorization SchemasIC-MGRKM IC-MGKM-SR CT-DTD-SR X Document TemplatesIC-MGRKM IC-MGKM-SR IC_SDBRPTS X X SDB Detailed FeedbackIC-MGRKM IC-MGKM-SR MD-KNAR-SR X Knowledge ArticlesIC-MGRKM IC-MGKM-SR MKT-MF-SR X X Mail FormsIC-MGRMA IC-MGMA-CR IC-BRO X Broadcast MessagingIC-MGRMA IC-MGMA-CR IC-CALLG X X Call List GenerationIC-MGRMA IC-MGMA-RE IC_AP_ASGN X Business Role AssignmentIC-MGRMA IC-MGMA-RE IC_EMWBOV X E-Mail Status: OverviewIC-MGRMA IC-MGMA-SR IC-BTXA X Business Trans. AssignmentsIC-MGRMA IC-MGMA-SR IC-ERMSI X X ERMS SimulatorIC-MGRMA IC-MGMA-SR IC_EMWB X X E-Mail WorkbenchIC-MGRMO IC-MGMO-CR IC-MDB-PER X Dashboard PersonalizationIC-MGRMO IC-MGMO-RE IC-EVO-RE X E-Mail VolumeIC-MGRMO IC-MGMO-RE IC-MDB X X Manager DashboardIC-MGRMO IC-MGMO-RE IC_EMWBOV X E-Mail Status: OverviewIC-MGRMO IC-MGMO-SR IC-BTXA X Business Trans. AssignmentsIC-MGRMO IC-MGMO-SR IC-ERMSI ERMS SimulatorIC-MGRPM IC-MGPM-CR CT-RULM-CR X Rule PolicyIC-MGRPM IC-MGPM-CR IC-ALERT X Alert

IC-MGRPM IC-MGPM-CR IC-SCREDIT X Interactive Script EditorIC-MGRPM IC-MGPM-RE IC-ISE-RE X Scripting EvaluationIC-MGRPM IC-MGPM-SR CT-RULM-SR X X Rule PoliciesIC-MGRPM IC-MGPM-SR IC-ALERTS X X AlertsIC-MGRRE ANA-RPT-SR ANA-REP-AL X All ReportsIC-MGRRE ANA-RPT-SR REP_SCH_BW General BW Report logical linkIC-MGRRE CRM_CHAT CRM-CH-ABR Abandon RateIC-MGRRE CRM_CHAT CRM-CH-AHT Average Handling TimeIC-MGRRE CRM_CHAT CRM-CH-ASA Average Speed of AnswerIC-MGRRE CRM_CHAT CRM-CH-SL Service LevelIC-MGRRE CRM_CHAT CRMCTI_CVO Chat interactions per time IntIC-MGRRE CRM_PUSH CRM-PU-AHT Average Processing TimeIC-MGRRE CRM_PUSH CRM-PU-ASA Time in QueueIC-MGRRE CRM_PUSH CRM-PU-REJ Rejected ItemsIC-MGRRE CRM_PUSH CRM-PU-SL Service LevelIC-MGRRE CRM_PUSH CRM-PU-TRF Number of TransfersIC-MGRRE IC-MGRE-BA IC-BA1-RE Blended Analytics without CTIIC-MGRRE IC-MGRE-BA IC-BA2-RE Blended Analytics with CTIIC-MGRRE IC-MGRE-EM IC-EHT-RE E-Mail Average Handling TimeIC-MGRRE IC-MGRE-EM IC-ERT-RE E-Mail Average Response TimeIC-MGRRE IC-MGRE-EM IC-ESL-RE E-Mail Service LevelIC-MGRRE IC-MGRE-EM IC-EVO-RE E-Mail VolumeIC-MGRRE IC-MGRE-ID IC-IDS-RE Product Proposal ConversionIC-MGRRE IC-MGRE-ID IC-IDV-RE Transaction EscalatedIC-MGRRE IC-MGRE-LI IC-LAR-RE IC Abandonment RateIC-MGRRE IC-MGRE-LI IC-LCV-RE IC Connection VolumeIC-MGRRE IC-MGRE-LI IC-LHT-RE IC Average Handling TimeIC-MGRRE IC-MGRE-LI IC-LSA-RE IC Average Speed of AnswerIC-MGRRE IC-MGRE-LI IC-LSL-RE IC Service LevelIC-MGRRE IC-MGRE-ST IC-SAL-RE Average Lead TimeIC-MGRRE IC-MGRE-ST IC-SOH-RE X Open Service Ticket HistoryIC-MGRRE IC-MGRE-ST IC-SOP-RE X Open Service TicketsIC-MGRRE IC-MGRE-ST IC-SOV-RE X Service Ticket OverviewIC-MGRRE IC-MGRE-ST OL_SV_0001 X Service Ticket VolumeIC-MGRRE IC-MGRE-ST OL_SV_0002 X Service Ticket ClosureIC-MGRRE IC-MGRE-ST OL_SV_0003 Average Lead TimeIC-MGRRE IC-MGRE-ST OL_SV_0004 Service Agreement ComplianceIC-MGRRE IC-MGRE-ST OL_SV_0005 X Open Tickets by Priority

Work Center ID Group ID LogLink ID In Menu Visible Link Title (Nav.Bar)IC_INDEXPG IC_INDEX ERP-AIC-CS ERP-AIC Customer DisplayIC_INDEXPG IC_INDEX ERP-AIC-VN ERP-AIC Vendor DisplayIC_INDEXPG IC_INDEX IC_AFS X Account Fact SheetIC_INDEXPG IC_INDEX IC_BPIDENT X Account IdentificationIC_INDEXPG IC_INDEX IC_BP_ACC X Account OverviewIC_INDEXPG IC_INDEX IC_BT_IHI X Interaction HistoryIC_INDEXPG IC_INDEX IC_BT_INR X Interaction RecordIC_INDEXPG IC_INDEX IC_BT_SVT X Service TicketIC_INDEXPG IC_INDEX IC_CAD X Contact Attached DataIC_INDEXPG IC_INDEX IC_CALLIST X Call ListIC_INDEXPG IC_INDEX IC_CHAT X ChatIC_INDEXPG IC_INDEX IC_CM_SR X Document SearchIC_INDEXPG IC_INDEX IC_EMAIL X E-MailIC_INDEXPG IC_INDEX IC_IBASE X IC IBaseIC_INDEXPG IC_INDEX IC_IC_PERS X IC Keyboard ShortcutsIC_INDEXPG IC_INDEX IC_INBOX X InboxIC_INDEXPG IC_INDEX IC_LOY_ACC Membership OverviewIC_INDEXPG IC_INDEX IC_MAILPND X Unfinished E-MailsIC_INDEXPG IC_INDEX IC_PERS X PersonalizationIC_INDEXPG IC_INDEX IC_PWP X Wrap Up PageIC_INDEXPG IC_INDEX IC_SCRIPT X ScriptIC_INDEXPG IC_INDEX IC_UIU_CMG CaseIC_INDEXPG IC_INDEX IC_UIU_COM ComplaintIC_INDEXPG IC_INDEX IC_UIU_ERC Sales Contract ERPIC_INDEXPG IC_INDEX IC_UIU_ERP Sales Order ERPIC_INDEXPG IC_INDEX IC_UIU_ERQ Quotation ERPIC_INDEXPG IC_INDEX IC_UIU_INC IncidentIC_INDEXPG IC_INDEX IC_UIU_LEA LeadIC_INDEXPG IC_INDEX IC_UIU_OPT OpportunityIC_INDEXPG IC_INDEX IC_UIU_PRB ProblemIC_INDEXPG IC_INDEX IC_UIU_RFC Request for ChangeIC_INDEXPG IC_INDEX IC_UIU_SLO Sales OrderIC_INDEXPG IC_INDEX IC_UIU_SRQ Service RequestIC_INDEXPG IC_INDEX IC_UIU_SVO Service OrderIC_INDEXPG IC_INDEX IC_WF X IC WorkflowIC_INDEXPG IC_INDEX ISA-RTPCAT Product CatalogIC_INDEXPG IC_INDEX KNOWART_SR Knowledge ArticleIC_INDEXPG IC_INDEX LOY-PA Membership Activity

Work Center ID Group ID LogLink ID In Menu Visible Link Title (Nav.Bar)IC_INDEXPG IC_INDEX ERP-AIC-CS ERP-AIC Customer DisplayIC_INDEXPG IC_INDEX ERP-AIC-VN ERP-AIC Vendor DisplayIC_INDEXPG IC_INDEX IC_AFS X Account Fact SheetIC_INDEXPG IC_INDEX IC_BPIDENT X Account IdentificationIC_INDEXPG IC_INDEX IC_BP_ACC X Account OverviewIC_INDEXPG IC_INDEX IC_BT_ACT X IC Business ActivityIC_INDEXPG IC_INDEX IC_BT_COM X ComplaintIC_INDEXPG IC_INDEX IC_BT_IHI X Interaction HistoryIC_INDEXPG IC_INDEX IC_BT_INR X Interaction RecordIC_INDEXPG IC_INDEX IC_BT_LEAD X LeadIC_INDEXPG IC_INDEX IC_BT_SLO X Sales OrderIC_INDEXPG IC_INDEX IC_BT_SLT X Sales TicketIC_INDEXPG IC_INDEX IC_BT_SVO X Service OrderIC_INDEXPG IC_INDEX IC_BT_SVT X Service TicketIC_INDEXPG IC_INDEX IC_CAD X Contact Attached DataIC_INDEXPG IC_INDEX IC_CALLIST X Call ListIC_INDEXPG IC_INDEX IC_CHAT X ChatIC_INDEXPG IC_INDEX IC_CMG X CaseIC_INDEXPG IC_INDEX IC_CMG_SEA X Case SearchIC_INDEXPG IC_INDEX IC_CM_SR X Document SearchIC_INDEXPG IC_INDEX IC_EMAIL X E-MailIC_INDEXPG IC_INDEX IC_IBASE X IC IBaseIC_INDEXPG IC_INDEX IC_IC_PERS X IC Keyboard ShortcutsIC_INDEXPG IC_INDEX IC_INBOX X InboxIC_INDEXPG IC_INDEX IC_KNOWS X Knowledge SearchIC_INDEXPG IC_INDEX IC_LOY_ACC Membership OverviewIC_INDEXPG IC_INDEX IC_MAILPND X Unfinished E-MailsIC_INDEXPG IC_INDEX IC_PERS X PersonalizationIC_INDEXPG IC_INDEX IC_PRODCAT X Product CatalogIC_INDEXPG IC_INDEX IC_PRO_DET X Product DetailIC_INDEXPG IC_INDEX IC_PRO_SR X Product SearchIC_INDEXPG IC_INDEX IC_PWP X Wrap Up PageIC_INDEXPG IC_INDEX IC_SCRIPT X ScriptIC_INDEXPG IC_INDEX IC_UIU_CMG CaseIC_INDEXPG IC_INDEX IC_UIU_COM ComplaintIC_INDEXPG IC_INDEX IC_UIU_ERC Sales Contract ERPIC_INDEXPG IC_INDEX IC_UIU_ERP Sales Order ERPIC_INDEXPG IC_INDEX IC_UIU_ERQ Quotation ERPIC_INDEXPG IC_INDEX IC_UIU_INC IncidentIC_INDEXPG IC_INDEX IC_UIU_LEA LeadIC_INDEXPG IC_INDEX IC_UIU_OPT OpportunityIC_INDEXPG IC_INDEX IC_UIU_PRB ProblemIC_INDEXPG IC_INDEX IC_UIU_RFC Request for ChangeIC_INDEXPG IC_INDEX IC_UIU_SLO Sales OrderIC_INDEXPG IC_INDEX IC_UIU_SRQ Service RequestIC_INDEXPG IC_INDEX IC_UIU_SVO Service OrderIC_INDEXPG IC_INDEX IC_UI_OPPT X OpportunityIC_INDEXPG IC_INDEX IC_UI_SRVQ X Service Order QuotationIC_INDEXPG IC_INDEX IC_WF X IC WorkflowIC_INDEXPG IC_INDEX ISA-RTPCAT Product CatalogIC_INDEXPG IC_INDEX KNOWART_SR Knowledge ArticleIC_INDEXPG IC_INDEX LOY-PA Membership Activity

Work Center ID Group ID LogLink ID In Menu Visible DeletedIC-MGRHOME IC-MGHO-CR CT-CATEGOC XIC-MGRHOME IC-MGHO-CR CT-RULM-CR XIC-MGRHOME IC-MGHO-SR CT-CATEGOR XIC-MGRHOME IC-MGHO-SR CT-RULM-SR XIC-MGRHOME IC-MGHO-SR IC_SDBRPTS XIC-MGRKM IC-MGKM-CR CT-CATEGOC XIC-MGRKM IC-MGKM-CR IC_SAFADM XIC-MGRKM IC-MGKM-CR MKT-MF-CR XIC-MGRKM IC-MGKM-RE IC_SDB_RPT XIC-MGRKM IC-MGKM-SR CT-CATEGOR X XIC-MGRKM IC-MGKM-SR CT-DTD-SR XIC-MGRKM IC-MGKM-SR IC_SDBRPTS X XIC-MGRKM IC-MGKM-SR MKT-MF-SR X XIC-MGRMA IC-MGMA-CR IC-BRO XIC-MGRMA IC-MGMA-CR IC-CALLG X XIC-MGRMA IC-MGMA-RE IC_AP_ASGN XIC-MGRMA IC-MGMA-RE IC_EMWBOV XIC-MGRMA IC-MGMA-SR IC-BTXA XIC-MGRMA IC-MGMA-SR IC-ERMSI X XIC-MGRMA IC-MGMA-SR IC_EMWB X XIC-MGRMO IC-MGMO-CR IC-MDB-PER XIC-MGRMO IC-MGMO-RE IC-EVO-RE XIC-MGRMO IC-MGMO-RE IC-MDB X XIC-MGRMO IC-MGMO-RE IC_EMWBOV XIC-MGRMO IC-MGMO-SR IC-BTXA XIC-MGRPM IC-MGPM-CR CT-RULM-CR XIC-MGRPM IC-MGPM-CR IC-ALERT XIC-MGRPM IC-MGPM-CR IC-SCREDIT XIC-MGRPM IC-MGPM-RE IC-ISE-RE XIC-MGRPM IC-MGPM-SR CT-RULM-SR X XIC-MGRPM IC-MGPM-SR IC-ALERTS X XIC-MGRRE ANA-RPT-SR ANA-REP-AL XIC-MGRRE IC-MGRE-ST IC-SOH-RE XIC-MGRRE IC-MGRE-ST IC-SOP-RE XIC-MGRRE IC-MGRE-ST IC-SOV-RE XIC-MGRRE IC-MGRE-ST OL_SV_0001 XIC-MGRRE IC-MGRE-ST OL_SV_0002 XIC-MGRRE IC-MGRE-ST OL_SV_0005 X

Logical Link TitleCategorization SchemaRule PolicyCategorization SchemasRule PoliciesSDB Detailed FeedbackCategorization SchemaSAF Compilation AdministrationMail FormSDB Usage ReportCategorization SchemasDocument TemplatesSDB Detailed FeedbackMail FormsBroadcast MessagingCall List GenerationBusiness Role AssignmentE-Mail Status: OverviewBusiness Trans. AssignmentsERMS SimulatorE-Mail WorkbenchDashboard PersonalizationE-Mail VolumeManager DashboardE-Mail Status: OverviewBusiness Trans. AssignmentsRule PolicyAlertInteractive Script EditorScripting EvaluationRule PoliciesAlertsAll ReportsOpen Service Ticket HistoryOpen Service TicketsService Ticket OverviewService Ticket VolumeService Ticket ClosureOpen Tickets by Priority