C REDENTIALS PROPOSAL PREPARED BY: ILANA DEN, CC:YOUR AUSTRALIAN DMC 2014 1

CREDENTIALS

PROPOSAL PREPARED BY:ILANA DEN, CC:YOUR AUSTRALIAN DMC

2014

© Copyright 2014: A Conference Call (Australia) Pty Ltd company

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INTRODUCTION

Thank you for inviting CC:Your Australian DMC to submit our Credentials for your planned program in Australia.

Being a highly customer-focused agency, we devote the utmost attention to the smallest of details because we know that it is these details combined that culminate in a highly successful event. And with stringent checks along the way, the culmination is an outstanding event, running according to plan.

It is testament to our customer service that we have had clients who have chosen to come back to us time and again – some of our clients have been with us for over 18 years!


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CC:YOUR AUSTRALIAN DMC - MANAGEMENT… As Australian DMC specialists we will work with you as an extension of your team. CC:Your Australian DMC can manage all or just some of the following aspects of your Australian inbound event – it is up to you:

Airport meet and greet and dispatch to transport (whether that is by coach, limousine, Harley, helicopter or other

innovative suggestions).

Accommodation recommendations and reservations.

All meal recommendations and reservations, whether on site at the host hotel or offsite.

All ground transportation.

All offsite activities including touring, private tour guides and team building if applicable.

All domestic flights and assistance with flights to other destinations if required.


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CC:YOUR AUSTRALIAN DMC MANAGEMENT… Benefits of working with CC:Your Australian DMC include:

Program Design by CC:Your Australian DMC:

• analyses and evaluates appropriate venues/activities suited to match the demographics and size of the group

• researches and secures venues/activities that support group needs & desires

• evaluates "return on investment" (ROI) when appropriate and applicable

• weaves corporate messages/themes into program elements; creates opportunities to showcase corporate

message/theme into events/activities; evaluates and implements corporate branding opportunities into

venues/activities/signage

• selects and recommends menu options, portion sizes, etc. compatible with all hotel and offsite food functions to

eliminate redundancies and incompatibilities

• incorporates corporate logos/colours/behaviours into printed materials, signage and decor elements; creates

opportunities to showcase extensions of corporate message and culture; supports corporate business challenges

and opportunities

• implements activities consistent with meeting goals (i.e. teambuilding, ice breaking, social opportunities, relaxing,

and reward opportunities if applicable)

• evaluates and selects entertainment options appropriate for group and client objectives; manages entertainment

contracts and rider requirements

• showcases unique elements of meeting destination; creates exclusive opportunities unavailable to general public

and unknown by client

• protects client confidentialities; investigates possible corporate conflicts, competitor meetings, and security levels


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Logistics Management by CC:Your Australian DMC:

• plans and manages logistical elements of all group movements including safety concerns, timing requirements,

service level, and financial consideration

• creates, communicates and manages timelines for all events/activities and the successful execution of program

elements

• plans, manages, and executes group arrival and departure manifests for maximum service levels and financial

considerations; proactively manages arrival/departure changes, cancellations, and additions by adding cancelling

transportation and staff resources

• oversees and manages all consumption of alcohol; proactively manages the safety concerns with alcohol

consumption

• creates routings for all transportation moves to ensure efficient and accurate directions; investigates potential

street closings, construction sites, conflicting event permits or weather considerations

Service Levels by CC:Your Australian DMC:

• ensures all elements of program meet desirable customer service levels; anticipates elements of events to ensure

comfort and safety of all guests. Manages the service level of all suppliers utilised for program requirements;

effectively communicates to all vendors the timing and delivery of contracted services; ensures vendors are

knowledgeable and trained on the delivery of services required

• selects and manages staff to support the delivery of all services

• plans and manages bump-in and bump-out of all program elements including rentals, floral, decor and

entertainment needs. Provides accurate feedback to clients on program choices


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Supplier Management by CC:Your Australian DMC:

• conducts due diligence on all vendor options to ensure appropriate business licensing, desirable insurance

requirements, safety training, dress code and training procedures of personnel

• negotiates costs and components of vendors services; manages the timing and delivery of all services

• manages financial requirements of vendor to ensure delivery of products/services including advanced deposits

and final payment of invoices

• audits all vendor invoices to ensure accuracy and completeness

Accounting by CC:Your Australian DMC:

• audits all vendor invoices

• negotiates financial considerations for all errors and omissions on the delivery of products/services

• provides detailed accounting of all charges to client

• captures and documents all program additions on-site

• satisfies all vendor billings in required timeframes

• At CC, our tag line is “It’s Who You Know” because we pride ourselves on our long and strong industry

relationships which enable us to provide great savings and benefits to our clients.


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Our business is to know what and who is capable of handling your business.

Our Commitment to Service Excellence

We are a boutique DMC consultancy and pay attention to the detail. As we are a small team, we treat each and every

customer as our major client and priority.

Our Industry and Product Experience and Integrity

We can be relied upon to work efficiently and effectively on your behalf and are highly regarded by all suppliers in our

industry.

We Strive to Exceed Expectations

At CC:Your Australian DMC we work toward the optimum solution for our clients, we don’t align ourselves with, or

favour any particular products or services.

UNDERSTANDING YOUR BUSINESS...


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IN CONCLUSION...

Thank you again for considering CC:Your Australian DMC as your partner for your Australian event. Over the almost

20 years that we have been in business, the overwhelming feedback we have received from clients – and the reason

why so many have returned to us year after year – is that they feel like we are an extension of their team and not

like an external consultant at all. This is our aim – our team of professionals work to deliver your desired outcomes

whilst at the same time developing a relationship based on trust.

We would be delighted to put you in direct contact with many of our happy customers to hear for yourself why they

keep coming back to CC ….

THANK YOU FOR CONSIDERING CC AS YOUR AUSTRALIAN DMC PARTNER!

Documents

C REDENTIALS PROPOSAL PREPARED BY: ILANA DEN, CC:YOUR AUSTRALIAN DMC 2014 1