C people 1 2016

Caverion Employee Magazine 1/2016

CMFSThe digitalisation

simplifies work life for service technicians

Caverion Space Saga

Building a strong company image

Spirit:Creating a

change for the better

Space SagaCheck out how our campaign

was received!

4 – 6

Fully digitalDid you think BIM was used

only in design-phase?

7

Snap shot & words from the CEO

What’s the financial state of Caverion? Our CEO and president, Fredrik Strand,

shares his thoughts.

8 - 9

CMFSMade by Caverion, for

Caverion. Learn more about CMFS!

10 -11

Saving livesOur award winning solution

is helping in saving lives. Check out how!

12 -13

Climbing the corporate ladder

Several of your colleagues has advanced their careers.

Learn from their stories.

14 -15

Life cycle = 100 yearsFind out how a new railway link in Norway will live for

100 years.

16 -17

Morten travels for PPPMorten lives in barracks, but

enjoys his work.

18 -19

Greening a landmarkThey brought new life to a

building from the 80s.

2 0

Safety means preemptive actions

1000 safety observations, but zero accidents!

2 1

Fewer delays and reduced congestion

The Stockholm city line will improve everyday life for thousands of commuters.

2 2 - 2 3

Healthy indoor climate for school children

See what Caverion is doing to improve the learning

environment for our children.

2 4 - 2 5

New HQ in SwedenSweden’s new HQ

strengthens the Caverion brand.

2 6 - 2 7

Caverion extreme We helped to ensure the

assets for one of the world’s biggest IT companies. See

which one!

3 0

Content

Creating a change for the better

Caverion Spirit is our tool to give honest feedback

on what we like, and what needs improving, within our

company.

2 8 -2 9

Greetings, readers!

C-People Magazine

Caverion’s employee magazine C-People is published in Finland, Sweden, Norway, Denmark, Germany and Austria. It is also available in digital version and in English.

ContactCaverion Corporation P.O. Box 59FI-00620 Helsinki www.caverion.com [email protected] Design & layout: www.bly.as Frontpage picture: Ronni Høirup

Editor in Chief Helene JohansenSub editor Louise Wilhelmsen

Editorial teamPäivi Alakuijala, Leena Vanhanen, Holger Winkelsträter, Beate Bredl, Kirsi Hemmilä, Ingrid Peura, Carl Mossberg and Antti Kivelä.

04

2216

Welcome to the third edition of C-People! As our journey to becoming one Caveri-on carries on, the harmonisation process is continuing at full speed in the whole company. For our everyday life, this means

we are getting new common tools and processes, designed to help us work more efficiently. Digitilasation is rapidly increasing, and being one step ahead, Caverion’s technicians in Finland, Sweden and Norway are now using Caverion Mobile Field Service (CMFS), and the implementation in the remaining countries will follow shortly. Read about how your colleagues’ workday has improved with CMFS on page 10. As part of our strategy is to create a strong company image, we launched our first international marketing cam-paign Space Saga earlier this year. The campaign is based on four different themes: “Guaranteed energy efficiency and cost savings”, “Good indoor climate”, “Infrastructure solutions for economic growth” and “Smooth operations for a smarter future”. Check out the article on page 4 to see some of the ads, and the reactions we have received on social media. We hope you enjoy our stories about your colleagues, and how we together are working to becoming Europe’s leading provider of advanced and sustainable life cycle solutions for buildings, infrastructure and industries.

Kind regards the C-people editorial team

Follow the topics

G R O W I N G D I G I TA L I S AT I O N

I N C R E A S I N G T E C H N O L O G Y

I M P R O V I N G E N E R G Y E F F I C I E N C Y

U R B A N I S AT I O N C O N T I N U E S

S T R AT E G Y

P E O P L E

O T H E R

In this issue we want to make the stories easier for you to follow, so we have dedicated topics which are colour coded – look at top corner of each page!

Revenue by country.% of revenue 2015

Sweden 25%Finland 22%Norway 16%Germany 22%

Austria 6%Denmark 6%Other countries 3%

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C - P E O P L E M A G A Z I N ES T R AT E G Y

OVER 800 000

video views on YouTube

4 CAMPAIGN

PARTS WITH THEIR OWN

VIDEO AND SUPPORTING THEME SITE

Caverion Space Saga– Creating a strong company image

In December, we launched our first common marketing campaign “Caverion Space Saga”. One of Caverion’s six strategic focus areas is “Strong company image”. The purpose of the campaign is to help build a strong company image by building brand awareness among our employees, and our current and potential customers, to boost our sales.

TEXT C-People editorial team | PHOTO

Visit the theme sites on Caverion.com/Csaga

Who made this campaign?Caverion Space Saga has been developed by a Finnish marketing company, in close collab-oration with our own internal marketing and communications people in Austria, Denmark, Finland, Germany, Norway and Sweden. This has resulted in a campaign that looks like a million dollars, but in fact was low cost, com-pared to other campaigns of similar size and quality.

We covered all the bases

˚ Print ads

˚ Outdoor ads

˚ Movie screenings

˚ Fairs

Tommy You can be so proud of your ad, yes you can! Finally somebody manage to do a commercial which is not impossible to understand what it is about. Ha ha, and funny at the same time!

Denmark liked this

Arne Your company has a great sense of humor!

˚ Online banner ads

˚ Facebook advertising

˚ LinkedIn advertising

˚ YouTube advertising

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I S S U E 1 / 2 0 1 6 S T R AT E G Y

Part 1: Guaranteed energy efficiency and cost savings“Keeping a space station operational is extremely complicated”

Part 2: Good indoor climate“When opening a window just isn’t an option”

Jacob Ha-ha, I don’t usually watch advertisements, but this was good!

Manuel @Patrick what do you think of this?

Sweden liked this

Germany liked this

Lennart Amazing! Electrical services now also on Mars!

Aenne I think I have the spaciest employer in the universe!

Nearly 9 million people have seen our

online banner ads

Over half a million website visits during

campaign period so far

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Markus Just great advertising!

Finland liked this

Norway liked this

Mika This is the kind of ad I can watch… It’s a real commercial!

Bjørn-Erik Yeah, this is really something, my daily routines now include swopping the fuses in the super laser!

Håvard Best ad ever!

Part 3: Infrastructure solutions for economic growth“See that distant point in the horizon? That’s our new space station”

Part 4: Smooth operations for a smarter future“Remotely controlled, locally enjoyed”

75% more website visits compared to

same period last year

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I S S U E 1 / 2 0 1 6 G R O W I N G D I G I T I L I S AT I O N

Fully digitalBuilding Information Modeling is transforming the planning,

construction and running of buildings

If you thought BIM was something used solely in design-phase, think again. For Caverion’s service technician in Germany,

Alexander Berger, a tablet with BIM is his most important tool. TEXT Holger Winkelsträter | PHOTO Caverion

ty and workflow database for all those involved in the project and property," Tobias adds.

Interact with your buildingThe digital building prototype enables the space-saving construction of tech-nical building systems, keeping them ac-cessible for maintenance and repair. Not only this – interactive digital models on tablet facilitate service and repair work for FM technicians when the building is subsequently up and running. “This has also been recognised by the German government, and a three-phase plan to introduce BIM was presented in December 2015. From 2020, BIM will become compulsory for new public building projects," declares Tobias. The necessary legal and tech-

nical parameters are currently being ne-gotiated by the government and select companies. "And we are on board right from the start." In May Caverion will meet with repre-sentatives from different government ministries and members of the Ger-man parliament in Berlin to discuss constraints and obstacles facing the introduction of BIM. "We are therefore playing a decisive part in shaping the parameters for BIM in Germany," says Tobias. "The first contracts for pilot projects have already been signed. But perhaps you'll be able to read about that in the next issue," he closes.

Together with eight other colleagues Alexander looks after an office complex at the site in Munich, Germany. His work involves the tech-

nical maintenance of ventilation and air conditioning equipment. On his tablet he keeps all his main-tenance and service information. For example, if an air-conditioning system drops out, he doesn't have to take the wall cladding off bit by bit to find the fault. Instead, the tablet shows Alexan-der exactly where he should look. And that's not all. The system also documents the service life of each of the 87 installed air conditioners, for example, and flags up critical areas, preventing any major damage before it can even start.

For us it’s not sci-fiScience fiction? No, this is a science fact, thanks to Building Information Modeling, or BIM for short. Tobias Schmidt, head of the newly established BIM department at Caverion Germany, explains what this is. "BIM will transform the planning, construction and running of buildings in future. BIM digitally designs and simulates a building down to its compo-nents, including their required space and technical characteristics.” “It produces a digitally prefabricat-ed prototype of a future building, with optimised surface area, energy and systems. In addition to a 3D model, BIM also takes into account factors such as time, cost of the tender and construc-tion phase, and operational information. The result is a uniform, central proper-

“BIM WILL TRANSFORM

THE PLANNING, CONSTRUCTION AND RUNNING

OF BUILDINGS IN FUTURE."

TOBIAS SCHMIDT

Megatrends

Increasing technology

˚ Technology in buildings currently accounts for 40−60% of building costs.

˚ Integrated technologies require multi-discipline expertise.

˚ Maintenance is increasingly based on preventive measures as well as on actual needs and conditions

Technical Installation & Maintenance

Large Projects Managed Services

Growing digitalisation

˚ All technologies in buildings have an IPadress

˚ Demand for remote monitoring is increasing.

˚ 10,000 buildings currently under Caverions’ remote control.

Improving energy efficiency

˚ Tightening legislation relating to energy efficiency

˚ Integrated technologies require multi-discipline expertise.

˚ Increasing demand for energy-efficient solutions also for existing buildings

Urbanisation continues

˚ Needs for necessary infrastructure (water, sanitation, energy, information, transportation) increase.

˚ Urban development management important (management of land, housing, working environment, transportation)

Our vision and missionCaverion’s vision is to be a leading Euro-pean provider of advanced and sustain-able life cycle solutions for buildings and industries.

Our mission is to design, build, operate and maintain userfriendly and energy-efficient solutions for buildings, infrastructure and industrial plants.

Guidance for 2016Caverion estimates that the Group’s revenue for 2016 will grow from the previous year (2015: EUR 2,443 million)

and the Group’s EBITDA for 2016 will grow significantly from the previous year (2015: EUR 91.5 million).

Strategy period 2013–2016In the strategy period extending to the end of 2016, the main focus is on achieving the growth and profitability targets, improving working capital effi-ciency, and offering life cycle solutions.

Long-term financial targetsAfter taking the actions according to our strategy period ending in 2016, our

goal is to reach long-term financial targets. Our long-term financial targets are:

Profitability

˚ EBITDA over 6% of revenue

Revenue growth

˚ Average annual revenue growth >10%

Working capital

˚ Negativ

Whats our financial status?The group has defined four megatrends that are changing the market in

which Caverion operates. The megatrends drive Caverion’s strategy and support the future demand for our business.

TEXT C-people Editorial Team

˚ Small and mid-size projects and maintenance agreements

˚ Single and multiple technologies

˚ Caverion has over 30 000 contracts in this area

˚ Contract volume > EUR 5m

˚ Integrated solutions

˚ Customisation

˚ Life Cycle focus

˚ Caverion is running some 50 projects of this type

˚ In its widest form delivered as Managed Life Cycle Solutions

˚ Services can be executed by Caverion or third parties

˚ In total some 100 contracts in this area


Life cycle solutions ensure safe and healthy conditions in properties for decades

BLOGFrom Sakari Toikkanen, the Interim President and CEO of Caverion Corporation

Since the start of the year, we have announced two big and exciting life cycle contracts in Finland and in Denmark. These projects illustrate our extensive competence across all of the technical disciplines and service areas that we offer and bring our vision to life.

RECENTLY WE ANNOUNCED an agreement of Nummi service centre in Hämeenlinna, Finland. The Nummi service centre is kind of a village centre including a comprehensive school, library, a range of sports facilities and facilities for health and welfare services and cultural services. In Hämeen-linna, we will first deliver the total technical solutions cov-ering all building systems in the service centre. Once the service centre is complete, Caverion will be responsible for the property’s Technical Maintenance and Managed Services for the next 20 years. I’m very pleased that the City of Hämeenlinna chose us to be responsible for the property’s usabili-ty, conditions, safety and energy use during its entire life cycle.

A few weeks ago, we announced a very similar but even bigger managed life cycle project worth over EUR 80 million at Kalvebod Brygge in Co-penhagen, Denmark. Caverion’s part of the PPP project includes total technical solutions covering all building systems in the property, followed by

operation, service and maintenance throughout a contract period of 20 years from completion. Thus, Caverion is responsible for the energy management, effectiveness, usability, safety and condition of the proper-ty throughout its life cycle.

These projects in Hämeenlinna and Copenhagen show that we are making progress towards Caverion’s strategic target to provide our

clients life cycle solutions. At the same time, we are breaking records. In fact, Kalvebod Brygge is one of the largest PPPs in Denmark and also one of the largest orders Caverion has ever received. In addition, we have begun Energy Performance Contracting (EPC) worth EUR 29 million for Söderhamn municipality in Sweden. This is the largest single EPC project in the Nordic coun-tries, and Caverion guarantees energy savings by optimising the public buildings of Söderhamn and their performance over time.

There is huge potential for energy and cost optimisation of buildings and industrial processes. It is really exciting to be involved in this and see how the needs of our clients and the business

environment as a whole are changing. Thank you for your contribution so far, let’s continue on our exciting

journey together, in becoming a leading European provider of advanced and sustainable life cycle solutions for buildings and industries.

Kind regards,Fredrik Strand

Kalvebod Brygge is one of the largest

PPPs in Denmark and also one of the largest orders Caverion has

ever received.

I S S U E 1 / 2 0 1 6 S T R AT E G Y

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CMFS:

The digitalisation simplifies work life for service technicians

MADE WORK EASIER: Stavro Gurma, cooling technician in Norway, says CMFS has made his work life easier.

Features of CMFS

˚ create service orders for customers

˚ dedicate tasks to colleagues

˚ send email to customers

˚ upload information directly to ClientNet

˚ register and confirm hours, sick leave and vacation

˚ check and update the supply stock in the car

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Cooling technician in Porsgrunn, Stavro Gurma, has been using the new tool for about one month, and is stoked about its simplicity. “We thought it would be a big change to move from Evatic to CMFS, but it was so easy to learn CMFS. It works well, and I haven’t run into any usability issues this far.” “Compared to Evatic it’s faster to create a new job in the system, and also much more efficient in sending the billing information.”

Germany: Implementation by end of 2017Less paper, simplified work methods, faster project handling – the advantages

Taking advantage of the rapidly increasing digitalisation many of Caverion’s service technicians in Finland, Sweden

and Norway are now using Caverion’s in-house developed tool CMFS (Caverion Mobile Field Service), which has simplified their everyday work considerably. In Germany, Austria and

Denmark, implementation will begin shortly.

TEXT C-People editorial team | PHOTO Caverion

of the CMFS are obvious. All German technicians will be using CMFS by end of 2017. Until that time, the new system will be tested at the Hamburg and Mu-nich branches from June this year. "To survive everyday use, we will choose an especially sturdy, splash-proof tablet," says Walter von Koskull, project manager of the Caverion Germany. If the pilot is successful, further branches will follow suit from 1st January 2017. "Employees will receive detailed instruc-tions on how to use the devices before using them for the first time," Koskull continues. "We plan to have the system in place at all sites by the end of 2017."

Sweden: used CMFS since 2011Technicians in Sweden have used CMFS since 2011 and have extensive practical experience with the system. “Since the system is the same in all divisions, it is possible to exchange knowledge and experience, one of the many benefits of CMFS,” says Stefan Andersson, ICT Solutions Architect. “Previously, many countries had their own mobile solutions. To manage, support and link the different solutions to our common SAP was not a via-ble option in the long run. CMFS was developed by Caverion for Caverion, which means that its functions support our strategies and our common service procedures.” The system has been developed for Caverion’s operations, and also creates opportunities to continuously improve the CMFS system based on company requirements. “There are several examples of smart features added to the system that technicians have proposed that we now have in development. At the same time, different countries have the opportuni-ty to adapt the system to comply with local regulations regarding, for example, salary and compensation. In the current situation, none of our competitors come close to a customized business system such as this,” Stefan concludes.

The tool, which works on both tablets and smart phones, is under constant development for improvement. Its current functions includes creating

service orders for customers, dedicating tasks to colleagues, sending emails to customers, uploading customer infor-mation directly to ClienNet, registration and confirmation of hours, sick leave and vacation, and possibility to check and update the supply stock in the car.

Finland: We have gone completely paperlessThe approximately 900 CMFS devices at Caverion Finland are being actively used by all those working in the service business. “We have gone completely paperless,” says development manager Lauri Pönniö. Service technicians Toni Roivonen and Juuso Mikkola from Turku have used CMFS for two years. They wouldn’t go back to the earlier way of working. ”The reporting is easier and there are many functions that make the process smoother. But there is also a lot to develop, especially in the usability of the device.” Once the ongoing update for the system is complete, each CMFS device will provide access to Compass. This will mean that on-site employees will be better equipped to tap the information flows of the company’s internal commu-nication. The devices also include Google Maps navigation links which help to reach the sites more quickly. Users may also use Lync, the meeting app, as well as Speech Text to dictate their reports.

Denmark-Norway: CMFS is easy to useIn Norway, a pilot has been successfully completed, and CMFS has now been im-plemented for all technicians in region East. To ensure smooth implementation for technicians in the rest of division Denmark-Norway, a training session with colleagues from both countries was held earlier this year, where super-users from each branch attended.

“THE REPORTING IS EASIER AND THERE

ARE MANY FUNCTIONS THAT MAKE THE

PROCESS SMOOTHER."

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“They have created the blueprint for the future of medical simulation solutions”The medical simulation centre at NTNU was referred to as a “blueprint for the future of medical simulation” when Caverion Norway, the team behind the smart solution, recently won first place in two categories at the Crestron Integration Awards.

TEXT Helene Johansen | PHOTO Caverion

FULL OVERVIEW: The supervisor in the control room has full overview over what goes on in the practice room.

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Medical simulation is a teaching method that us-es an advanced comput-er-controlled mannequin and realistic surroundings

to recreate patient scenarios from the real world. The simulations are a vital means of helping healthcare profes-sionals learn by trial and error without putting lives at risk.

Against all oddsWhen Caverion’s branch in Trondheim was given the challenge of developing a new simulation solution for the NTNU’s Faculty of Health and Social Science, it quickly became apparent that the desired solution would pose major engi-neering challenges that had never been solved before. Caverion’s Project Manager, Thor Berg, explains that the challenge lay in the inability of existing solutions for medical simulations to communicate with existing audiovisual systems. “I was convinced we would be able to overcome the problem and we proved the doubters wrong. But, we also put in over 500 hours on different options before we reached the final design,” he says.

Unique solutionUlrika Eriksson, the Operations Man-ager at NTNU, says that in traditional centres for medical simulation, every single practice station is linked to a separate control room where experi-enced healthcare personnel monitor the students’ progress through a one-way mirror while they treat the ‘patient’. “But Caverion’s solution for NTNU integrates the simulator solution to the Lærdal patient doll via a complex audiovisual system. We now have a control room with four operator work-stations allowing us to easily monitor and control the ‘patient’ at any of the six

which were awarded at the Integrated Systems Europe trade fair in Amster-dam on 10 February.

Innovation is keyExecutive Vice President & CEO of Caverion Division Denmark-Norway, Knut Gaaserud, praises his colleagues in Trondheim. “The increasing need for smart and advanced technological solutions means we need people who don’t give up when others say it can’t be done. Berg and the team have shown that progress comes from thinking outside the box and inno-vation,” says Gaaserud. “This is an excellent example of how collaboration and the right deployment of technology contributes to our com-mon community.” Caverion’s Project Manager points to what he calls “highly dedicated employ-ees”. “Building a solid network of our own dedicated technicians at Caverion is essential for us to be able to tackle such challenging projects. Without the knowl-edge of our employees, we would not have been able to deliver this important solution, which will actually help save lives,” concludes a delighted Berg.

practice stations.” “The personnel in the control room can see what is happening in the op-erating theatre on a giant screen with 4K resolution, and can switch between talking to the observer, talking the stu-dents or playing the ‘patient’,” explains Eriksson. Furthermore, the simulations can be transmitted live to classrooms at NTNU, enabling other students to learn from what is happening in the practice room. They are also used actively for debrief-ing after the end of the session.

Important for humankindWhen announcing the winners, the jury explained why the technical integration solution from Caverion deserved first place in the categories of ‘Unique Use’ and ‘Best Educational Project’. “Caverion has created a potential blueprint for the future of medical simulation solutions. It’s an astonishing project that goes beyond the boundaries of commercial or residential integration, to achieve something far more impor-tant for humankind. This is the first time that a Nor-wegian company has won this award,

TABLET VIEW: From this tablet, the supervisor can choose what to view on their screens, be the voice of the simulation doll, or talk to the facilitator in the practice room.

PRACTICE: With simulations, students can practice medicine, without risking lives.

“THE INCREASING NEED FOR SMART AND ADVANCED TECHNOLOGICAL

SOLUTIONS MEANS WE NEED PEOPLE WHO DON’T GIVE UP WHEN OTHERS

SAY IT CAN’T BE DONE"

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Climbing the ladder:

Career development in Caverion

A wide variety of career opportunities is one of the many benefits of working in a big, international company. Regardless of where you start, if you have a positive attitude, passion and drive, there are systems in place to help you climb the corporate ladder, and fulfill your

career goals. Here you can meet some of your colleagues from around Europe who have developed their careers successfully within Caverion.

TEXT & PHOTO C-People editorial team

If you want to advance, you get the supportHARTMUT HÖLZEL CAME to Caverion fresh from his degree course – today he is a branch manager. "I became aware of Caverion as an employer already during my Master's degree course in engineering. I started at the company as a unexperienced project engineer in 2003. I was given responsibility early on, and was supported in my ambitions. I benefited from in-house and external training courses, and first managed parts of a project, then whole projects and, finally, became an overall project manager. Since January 2016, I have been managing the branch in Deggendorf, with a workforce of about 70 people. It wouldn't be possible without commitment and ambition. Employees who wish to advance, get the needed support from Caverion."

You don’t need to leave Caverion to get new opportunitiesJAN AASVANG, MANAGER for the service branch in Oslo, Norway, sees it as an advantage that Caverion is under constant change, as it opens up new opportunities for personal career growth. “Some people think it’s stressful that the organization is under constant change, but we live in a fast paced world and we need to change if we are go-ing to be one step ahead of our competitors. Besides, as the company develops, new opportunities open up. This means that you don’t have to leave Caverion to do something else, you can just take advantage of the new openings as they come along.” Jan knows what he is talking about, he started in Caverion as an appren-tice in 1984, and have since that had 9 different roles, including apprentice, technician, project manager and now branch manager. «I’m very grateful for all the opportunities Caverion has given me over the years, and now I focus on giving my team the same possibilities for develop-ment. With a new role, comes new challenges, and it’s always fun to mix it up once in a while. More importantly, I think it’s really important that we have of-fice staff that have actually worked out in the field, they understand the work life of the people who are out on site and can support them in a better way.”

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From technician to project manager in 5 yearsIN 2007, Peter Gustavsson began as a service technician in Varberg, Sweden. Five years later, he became Service Project Manager, and is now responsible for approx. 30 customers. “In this role you meet lots of people and work with everything from rapid response to comprehensive total solutions. I think you need good social skills, and be self-motivated and goal-oriented to fit in as a Service Project Manager,” Peter says. The customers are all over the province of Halland, Sweden, and consist of everything from small property owners to large industrial facilities. “Sometimes I just need 3-4 employees, but right now we have a lot of big projects running simultaneously, so now we need a significantly larger number of people. It’s one of the advantages of working in a large company, there is always the opportunity to borrow more competent people from other departments.”

The bigger the challenge, the more you learnSAMULI OJALA HAS been a project manager at Caverion in Helsinki since 2012. He is mainly responsible for electrical, telecommunications and security projects. At the moment, he is also the building systems manager in a major retail and office block project. He has taken the Finnish matriculation exam and is also a qualified electronics technician. While working at Caverion, he decided to upgrade his degree and gradu-ated from a Bachelor’s programme in electrical engineering in 2010. “I really like my work, it’s a lot of responsibility, but if I need help, my colleagues are always happy to assist. The most challenging projects are the ones you learn the most from. My earlier experience as an installer of IT and electrical systems has been very useful in my work as a project manager,” Samuli says. Samuli is participating in a building systems manager mentoring programme which qualifies project managers to manage all the technical disciplines of a project.

From unskilled worker to service leader24-YEAR-OLD IRNEL BILANOVIC dreamed of becoming an electrician, but his mother said no, because she was afraid that he could be electrocuted. Today he is the service manager in service center Vejle and Fredericia's plumbing department in Denmark. Irnel was born in Roskilde by Bosnian parents who fled from the civil war. He began his career as an unskilled worker, after he in elementary school made nothing but trouble. “However, when I finally made an effort in school, I got good grades. And I knew that I wanted to be like those people who wore suits and drove a Mercedes. So after that I finished my plumber apprenticeship, I also completed the installer exam, and now I want to study management, so I can develop even more,” Irnel says.

From technical drawer to trainer for apprenticesELLEN OTTERNBERG HAS been part of Caverion for over 30 years. “I didn’t see a need to change companies”, she says. “I always got support from my managers. Especially after my daughter was born: I could work from home for three years un-til she was old enough to attend nursery. Afterwards I had flexible working hours.” In 2015 she became a trainer for apprentices. Her responsibility stretches over six offices in the southern part of Germany. “Working with young people has always been my passion,” she says. Yet, her first job with Caverion was as technical drawer. “I had the possibility to develop my skills in different projects and even got the chance to work abroad. Last year I was offered the job for the training position. Again my manager sent me to different workshops in order to prepare me for my new tasks, such as a pedagogy training,” she remembers. “Now apprentices who start their career with Caverion, just like I did 30 years ago, can benefit from my broad knowledge,” she concludes.

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New railway will live for 100 years

LIGHT: Soon there will be light in the tunnel.THE TEAM: The Caverion project-team are ready for action: Arild Barstad, Are Klausen, Trond Sunnset, Mikael Bernhardsson,Jan Nybo, Therese Høy, Erik Askheim, Mathias Moen, Stian Svendby, Geir Arne Moe and Per Morten Rostille.

INSPECTION: The project team inspect the tunnel, which will soon have electrical equipment installed by Caverion.

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I S S U E 1 / 2 0 1 6 U R B A N I S AT I O N C O N T I N U E S

An eight-week pilot that requires a high volume of documentation will ensure that the new railway link in Norway Farriseidet-Porsgrunn will have a life cycle of 100 years – which of the first 30 will be nearly maintenance-free.

TEXT & PHOTO Helene Johansen

FM Mattson Arena, Mora, Sweden

With the objective of one technical building and 1 km of railway every 14 days, the pilot will ensure record fast

implementation of Caverion’s electrical work for the enormous project commis-sioned by Jernbaneverket, the Norwe-gian government agency for railway services. Per Morten Rostille, Caverion’s Pro-ject Manager, emphasises the impor-tance of the pilot. “Good documentation from the pilot is vital for completing the project ac-cording to the tight deadlines,” he says.Jernbaneverket’s Sub-Project Manager, Georg Kalland, nods his head. “Never before has Jernbaneverket set such high standards for documen-tation as for this project. But, I believe that Caverion has the skills required, with key personnel who have the right experience from complex engineering contracts,” he states.

Safe and reliable infrastructure for urban communitiesErik Askheim, Caverion’s Project Plan-ner, explains how the 22.5 km railway line will be finished in record time. “Good documentation from the pilot will enable us to produce a manual for installation work later on in the project. The documentation will also lay the foundations of good management, oper-ation and maintenance going forward, so that we can ensure reliable, safe infrastructure for modern society.” Georg Kalland emphasises that Jern-baneverket is building for the future. “If we get it right the first time around, the track will be almost main-tenance-free for 30 years, apart from certain parts that have a shorter life cycle and will need to be replaced.”

Gathering the best from all of CaverionCaverion’s group leaders for the project, Jan Nybo and Stig Jarle Østgaarde, say that even though this huge job comes under the Oslo project office, it will be undertaken by the best of the best from all of Caverion. “Oslo and Telemark & Vestfold are both contributing with installers, Trondheim is providing expertise within operations planning, HSE and quality assurance, Bergen is helping with high voltage and Caverion Sweden with switchboards.”

Project facts

˚ Total length 22.5 km

˚ 15.3 km through seven tunnels

˚ 10 bridges (totalling 1.5 km)

˚ 5.8 km day zone

˚ Designed for speeds up to 250 kph

˚ Construction started September 2012

˚ Total project cost EUR 757 million (NOK 7.1 billion ).

˚ Planned opening 2018

Are Klausen from consulting engi-neers Sweco, a subcontractor to Caver-ion for the project, is in no doubt that Caverion has the right people. “Caverion has the best know-how within railway engineering in the industry. I am sure that this will be an excellent project,” he emphasises.

Project factsA 22.5 km double track line is being built from Farriseidet, outside Larvik, to Porsgrunn, with seven tunnels and ten bridges, at a price of EUR 757 million (NOK 7.1 billion). The new track will be ready in late 2018. Jernbaneverket’s massive project breaks down into seven contracts, of which Caverion’s electrical work is the biggest technical contract. The benefits of building the new track include reduced travelling times and increased safety for passengers and local residents thanks to the closure of level crossings, outdated tunnels and sections in danger of landslides. Better capacity, comfort and punctuality for passengers are other benefits.

Total length of railway

15.3 km through seven tunnels

22.5 km

7 tunnels

INSPECTING THE TECHNICAL HOUSES: Mathias Moen, Stig-Jarle Østgaard, Jan Nybo, Mikael Bernhardsson and Per Morten Rostille are inspecting one of the 21 technical houses they will fit with electrical equipment.

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Morten travels for the PPP-projectsWith yellow windows the new police station in Holstebro is easy not notice, surrounded by barracks and new neighbours, waiting to be taken into use during the spring. In the barracks lives one of Caverion’s employees, installer Morten Dissing, whom has travelled a long way to get here. Morten is employed within the project business and is finishing up one of Caverion’s life cycle projects before delivery.

TEXT Louise Wilhelmsen | PHOTO Ronni Høirup

There is a long way from his home on Funen to Holstebro, so Morten lives on the first floor of one of the barracks from Monday to Thursday.

The working days are long, but so is the weekend. “It’s really not that bad to live in a barrack,” says Morten while laughing, as the journalist gives his temporary home a sceptical look.

“It suits me well to work like this. I no longer have small kids at home and my wife is fine with me being gone during the working week. We have long working days, so we are off on Fridays, and when Thursday afternoon comes, I drive home and relax until Monday morning,” ex-plains Morten as we are walking around the unfinished police station. We take life cycle responsibility The police station in Holstebro is a

PPP-project (public-private partner-ship), where Caverion has the life cycle responsibility for the buildings. Be-sides delivering all building solutions, Caverion is also in charge of technical maintenance, cleaning and maintenance of the outside surroundings for the next 25 years. Life cycle responsibility for buildings and industrial plants is the key focus strategy for all of Caverion’s solutions, eventually leading to better

ENJOYS TRAVELLING: Morten enjoys travelling for work, and doesn’t mind living in a barrack.

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I S S U E 1 / 2 0 1 6 S T R AT E G Y

energy efficiency and as a result, less environmental impact and energy costs for the customer. “While working different tasks around the police station, I am not giving much thought to the fact that I am working within a strategical focus area. However, I like my job and then it’s a good thing that Caverion wins many PPP-projects which I can partake in,” says Morten.

Lots of work with shadesMorten’s work is partly installing smoke-ventilation-pressure systems and sunshades on the windows. “It’s a lot of work because we need sunshades on all windows. The blinds needs to be between two layers of glass so that they can be pulled all the way up, leaving it pure glass, as well as

being put horizontal or turned around,” explains Morten. The installation of smoke-ventila-tion-pressure systems takes place on the ground floor, where the pressure is placed. In case of a fire emergency, the pressure can open the big windows and lead the smoke out of the room.

All disciplines in playFire detection systems and safety zones ensures the safety of the police station. In case the fire detection system sets off, it will automatically control all other systems at the station. “With these big projects where we have the total technical solutions, it’s exciting to see all our disciplines in play. I work close together with colleagues who make other parts of the police station,” Morten says.

FOCUS AREAS: While working, Morten does not give much tought to the fact he is contributing to one of caverion’s strategical focus areas: life cycle solutions.

With these big projects where we have the total technical solutions, it’s exciting to see all our disciplines in play. I work close together with colleagues who make other parts of the

police station.

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C - P E O P L E M A G A Z I N EI M P R O V I N G E N E R G Y E F F I C I E N C Y

Revitalization and greening of a landmark

Bringing new life to an office tower from the 80s with modern and energy efficient building technology: Caverion was involved in the revitalization and greening of one of Munich’s tallest office buildings.

TEXT Beate Brede | PHOTO HypoVereinsbank/ HGEsch

To reduce the building’s carbon footprint significantly by cutting its energy con-sumption was the primary objective of Caverion’s client

HVB Immobilien AG. The real estate company is of one of Germany’s largest financial institutions, and is responsible for over 1,000 properties. The company invested EUR 250 million in total in the renovation of the so called HVB-Tower in Munich including the northern office building.

Caverion installed 41 air ventilation systems with a total air quantity of 704.000 m³/h. For the tower and the escape tunnels Caverion was responsi-ble for the staircase air ventilation, as well as a heat recovery system and the installation of 380 sanitation objects. The total heat capacity is 5.8 MW, the total cooling capacity is 5.9 MW. The contract also covers the renovation of the mechanical plant areas. “Our client’s objective was to create an outstanding green office building and to receive a Platinum LEED-certificate. By improving the total ener-gy consumption with modern building solutions it will save operation costs and minimize carbon footprint,” explains Manfred Kölbl, Project Office Director at Caverion Germany. “We notice an increasing demand for comprehensive technical solutions for energy efficiency.”

With a total height of 114 metres the HVB-Tower has been a landmark for over 30 years in the skyline of the city of Munich. Since 2006 the high-rise is listed on the Statutory List of Buildings of Special Architectural or Historic Interest. The modernization was com-pleted in January 2016 and the complex has now become the headquarters of the financial institute HypoVereinsbank. It will provide a state of the art “Smart Working” office environment for approx-imately 1.400 employees.

HVB-Tower has a total height of 114 metre

114 m

OUR CLIENT’S OBJECTIVE WAS TO CREATE AN OUTSTANDING GREEN OFFICE BUILDING

RENOVATING: There is an increasing demand for energy efficient solutions. The owner of the HUB-Tower has invested for 250 mill in renovations.

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I S S U E 1 / 2 0 1 6 W O R K S A F E T Y

Safety means preemptive actions

“Involving everyone, allocating time, and raising concerns.” These three factors are key to good occupational and environmental safety.

TEXT Ingrid Peura | PHOTO Caverion

At Caverion, safety work means preemptive actions involving all employees: everybody knows what to do, and everybody sticks

to the rules. When everything is under control, our co-workers stay safe, and our clients don’t need to worry,” Petri Lundahl says. He is responsible for Managed services at Caverion Industrial Solutions in Finland.

Rewards safety initiatives A good example to improve safety is the initiative system at Kemijoki Oy—Caverion’s hydropower client—which encourages partners’ and Caverion’s employees to come up with ideas for working in a smarter, easier and safer manner. The ideas are usually related to the processing of oil, safety of pathways, and the prevention of repeated faults. Each initiative is rewarded. Jari Jarkko from Rovaniemi, a ma-chine fitter at Caverion, has been par-ticularly active in making initiatives. “I have tried to figure out how to carry out

tasks in an easier and safer way,” says Jari. “By November, I had submitted my fourth initiative of the year. It was about improving the safety of the stairs at the plant. I also encourage my workmates to submit initiatives. Of course the reward is nice, but the most important thing is to make the work easier and improve the safety at work.” 1,000 safety observations, but zero accidentsAnother good example of safety obser-vations is Borealis Polymer’s and Neste Oil’s major shut-down at Porvoo Kil-pilahti refinery in 2015. During the shut-down, 500 Caverion employees worked in extremely demanding conditions with excellent results. There were zero acci-dents and nearly 1,000 safety observa-tions made during the shut-down. Caverion excels at safety Proactive procedures make it easier to evaluate the success of safety activities. The traditional safety benchmark is the number of accidents, but we also need

to measure the process and people’s commitment to it. “Clients have praised us for our activity in safety matters. In Caverion’s case, safety is not just a slogan, but the company is committed to maintaining and improving safety over the long term,” Petri says. Another challenge is that in safety matters we are always dealing with people, and people make mistakes. “We need to be alert in our everyday work. We also need to have our suppliers and other partners adopt our common oper-ating models,” Petri concludes.

safety observations, but zero accidents

1.000

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C - P E O P L E M A G A Z I N EU R B A N I S AT I O N C O N T I N U E S

Caverion Sweden ensures fewer delays and

reduced congestion The Stockholm City Line (Citybanan) will improve

everyday life for thousands of commuters

TEXT Carl Mossberg | PHOTO 3XN©

NEW LOOK: Citybanan also means a new look for the Odenplan square when the new entrance to the station is being constructed.

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I S S U E 1 / 2 0 1 6 U R B A N I S AT I O N C O N T I N U E S

All commuter trains, region-al trains, long distance trains and freight trains passing through Stock-holm today have to share

the use of only two tracks. That is a lot of traffic in a very small space, but soon the today’s congestion will be a thing of the past. During 2017 a 6 km-long tunnel for commuter trains running north/south will be finished. At the same time two new commuter rail stations will open in the vicinity of existing metro stations in the city center, Odenplan and Stockholm City. Caverion has delivered installa-tions for both of the new stations.

Control system for all technical installations“Since 2013, we have worked to install lighting, power and control systems to the Odenplan station. We expect to be ready in March, and then begin a trial period ensur-ing that everything works as it should before we hand over the operation to the customer’s organization. The station will then be completely connected to the customer’s own control systems giving them a total overview of all technical systems and installations,” says Kåre Persson, Project Manager at Caverion. Caverion has also constructed a solution to ensure operational safety. An emergency power plant, consisting of a high-voltage facility just outside the city center ensures that the two stations’ technical systems can be kept in opera-tion even during longer power outages.

Safe and reliable infrastructure for

urban communities

“Along with the customer, we have considered a large number of scenarios that could occur during a power outage. This led to choosing a high voltage fa-cility with a 20 cubic metre diesel tank, and a total of five methods of supplying backup power for the two stations in an emergency. Assuming that the system is kept filled up with diesel, the reserve fa-cility can be up and running for weeks.”

Improved connectionsAlso at Stockholm’s main transport hub, Central Station, a new commuter rail station is constructed next to the metro line. Currently, it takes up to ten minutes

for passengers to switch between the metro and com-muter railway, but thanks to the new station’s improved connection the time it takes to switch will be shortened to only a few minutes. Since 2013, Caverion has been responsible for a wide range of pipe installations at the station. The work is now in its final

phase and is expected to be completed in April 2016. For example, Caverion has installed district heating and cooling, and has also designed the station’s hot water and cold water systems. Sew-age systems, heat recovery systems, cooling systems, fire water systems and sprinkler systems were also installed by Caverion.

20.000 metre of pipesIn addition to the approximately 20.000 meters of pipes that have been installed at the station, Caverion has also con-structed a sprinkler system with 1.000

of pipes has been installed at the station

Caverion has constructed a sprinkler system with 1.000 sprinkler heads covering the entire installation area.

20.000 m

1.000

SAVES TIME: The new passage at the Central station will shave several minutes off the transfer between the subway and the commuter trains.

sprinkler heads covering the entire in-stallation area. 40 metres below ground level there are 10 pumping stations designed for the removal of waste and storm water. Both the Odenplan and the Stock-holm City stations have been built under the existing metro tracks, which means that the two stations are located far underground. This places special demands on logistics and planning. “Long transport routes and challeng-es of getting the material to the right place are two examples. This, combined with the difficulty of obtaining a good overview, means we sometimes have developed some quite innovative solu-tions. At the same time, we have worked closely with the customer through-out the project to identify and solve potential problems as the project was underway,” says Kåre.

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“Thousands of Norwegian schoolchildren currently spend their time learning in an indoor climate so poor that it would never be accepted in a workplace,” states Jens Petter Burud, Director for Technology and Development at Caverion Denmark-Norway. TEXT Helene Johansen | PHOTO Caverion

Ensuring a healthy indoor climate for the children

Research has confirmed again and again what Caverion has being saying for years – a healthy indoor climate improves productivity, re-

duces health problems and decreases sick leave. Finally we now see a focus on providing a healthy indoor climate in schools where our children go every day,” continues Burud.

Better air quality boosts productivity by 7%A team from Aarhus University con-ducted an experiment in which pupils in four different classrooms performed the same work, but with different forms of ventilation. The results were clear: The more fresh air supplied, the better the level of concentration. The scientists found that productiv-

The scientists found that productivity increased by no less than 7%.

7 %

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Happy people in healthy buildings.

ity increased by no less than 7%. The report was published in the Indoor Air medical journal in 2015. Burud explains that unhealthy indoor climates in schools should be improved by using on-demand ventilation to make sure that air is supplied correctly based on the number of people in the class-room.

Pilot project to improve indoor climate in schoolsIn cooperation with Bergen Municipality Development, Oslo Municipal Commis-sion for Educational Buildings ran an innovation competition in 2014 in which Caverion’s ClimaCeil was one of the two winners. Caverion will now partner with Oslo Municipal Undertaking for Educational Buildings to test its ClimaCeil solution at Trosterud school in Oslo, to improve the indoor climate for pupils and teach-ing staff. The test will take place while the school is in use. “Ventilation projects for existing schools tend to be very expensive and take a lot of time,” says Oslo Municipal Comission for Educational Buildings Project Manager Erik Eskild, who has high hopes of trying out and developing a system that will satisfy all require-ments when there are pupils in the school.

“We want to test the solution by tak-ing two classrooms at a time, per week. We can then see if we can bring down installation time and cut costs,” says Eskild. “Indoor climate affects pupils’ health and their ability to learn.” Burud looks forward to starting the pilot project in Trosterud to test Clima-Ceil as the overall solution for upgrad-ing older ventilation systems to ensure a healthy indoor climate. “Indoor climate affects pupils’ health and their ability to learn. We believe that the trial at Trosterud School will give us some interesting and useful results,” he says. ClimaCeil – which ensures on-de-mand ventilation – was developed by Caverion Norway and gathers all tech-

“When we build, we have to focus on the people who are using the building. They are the reason we build in

the first place”

JENS PETTER BURUD

nical installations in one place, including ventilation, electrical and ICT cables, sprinklers and pipes. The technical solution has been well tested. “We have run tests at Caverion’s research and development centre in Aachen, Germany, to see how Clima-Ceil works as a ventilation solution in various scenarios, including classrooms. The centre also has laboratories for full-scale tests. We have previously tested ClimaCeil here to full scale, enabling us to say that, based on the research, we are 100% sure that it ensures energy- efficiency and a healthy indoor climate.” “When we build, we have to focus on the people who are using the building. They are the reason we build in the first place,” concludes Burud.

PREBUILT MODULES: ClimaCeil is a userfriendly and energy efficient total technical solution.

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New HQ in Sweden improves the working environment and strengthens the brandWhen Division Sweden moved their headquarters to the new location in central Stockholm, the goal was clear. The premises should reflect a leading edge company.TEXT Carl Mossberg | PHOTO Caverion

In mid-December, the company left worn out premises located on the outskirts of the city in favor of newly renovated offices on Kung-sholmen in central Stockholm. The

result is an improved working environ-ment, better opportunities to showcase Caverion’s business and service offering, and facilities that reflect the Caverion brand.

Energy-efficient solutionsBefore the move, the new offices were completely renovated, and of course, it was Caverion that supported the design, project management and project im-plementation. Lars Andreasson, project manager for the renovation, explains that an important step was to find energy-efficient and environmentally friendly solutions. “To begin with, we have only used LED lighting and have recycled as much existing material as possible. For example, the glass partitions that already were in place were in such good condition that we just needed to reassemble them to fit them to the open and inviting environment we wanted to create. Also, the existing inner ceiling we opted to leave largely untouched and the dressing rooms were in good enough condition that they only needed resurfacing.”

Developed an AV solutionIn addition to lighting and refurbish-ment of the dressing rooms, Caverion also installed solutions for ventilation, cooling, heating, electricity, access control and fire protection. Caverion Sweden has extensive experience with most of the work, but there was a phase in the project that was partially untest-ed ground. “In Sweden we don’t have much experience with Audio-Video systems, but we chose to develop a solution for all AV functions ourselves. It was an exciting sub-project where we adapted the equipment to conditions in small meeting rooms, as well as for the large projector screens and the much more complex audio system in the office’s open lounge areas,” Lars says.

An aggressive playerThomas Lundin, Executive Vice Pres-ident & CEO for Caverion Sweden explains why it is important to reflect the Caverion brand. “Firstly, our old premises were not functional and secondly, they did not convey the image of Caverion as an aggressive player on the industry fore-front. Our business is based on building property installations and well thought out and effective solutions throughout their lifecycle. With that in mind, it was not satisfactory to meet potential clients and investors in worn out 1980s premis-es,” Thomas says.

FEEL WELCOME: A lot of effort has been put into making visitors feel welcome and to showcase the image of Caverion as a modern and cutting-edge brand.

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The lounge area where visitors can have a coffee and watch short

films about Caverion while they wait for their

appointment.

The new office was renovated and adapted to fit Caverion’s needs, but is also flexible for

any adjustments needed throughout the building’s

life cycle.

Caverion was responsible for the

project management and the project

execution during the renovation.

Caverion Austria – new acquisition in Cooling TechnologyCaverion Austria acquires business of “Arneg Kühlmöbel GmbH”, based in Leonding. This acquisition has expanded the exist-ing regional business line of Trade and Industry Cooling Technology. So far the business focus was primarily in the South of Austria and Vienna. With the new premises in Leonding/Linz Caverion Austria can develop the areas Upper & Lower Austria including further growth in Vienna.

The contract of sale was signed on the 3rd December, 2015 with the previous owner Alfred Lotter, who is retiring this year. At the moment there are intensive efforts going on to hand over all activities and we anticipate the formal business transac-tion at the beginning of May, so Caverion Austria can take over the operative business of Arneg Leonding with retrospective effect from 1st January 2016.

From the organisational point of view the new branch will belong to the Competence Centre Cooling Technology. The subsid-iary will be managed by Marko Frank, who is at the same time the manager of the Competence Centre Cooling Technology. The office Leonding has 30 staff members and generates a business volume of approximately EUR 7 million.We would like to welcome our new employees at Caverion Austria and wish every success in their efforts!

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C - P E O P L E M A G A Z I N EP E O P L E

Caverion Spirit is our tool to give honest feedback on what we like, and what needs improving, within our company. However, Spirit is more than just providing your opinion, it’s about pinpointing exactly what we can work on, and for management and employees to agree on how this can be done. There are many great Spirit-stories around Caverion, and unfortunately it’s not possible to share them all, but here are a few that we found especially

inspiring.TEXT C-People editorial team

Spirit: creating a change

for the better

“Spirit is not just a box managers need to tick, it’s about our everyday work. You reap what

you sow”.

“Many people are more comfortable stating

their views when it can be done anonymously and not face-to-face

with the boss.”

Norway: Improved scores in tough timesIn Stavanger the low oil price has had a huge effect on the mar-ket, which sadly has resulted in

layoffs for many companies in the city which is Norway’s oil capital. Service manager Arne Gryte says that Caverion is no exception, and with unsatisfactory results on his Spirit survey 2014, he thought the recent layoffs would cause lower scores this time around. “But, even though cuts were necessary, the employees were satisfied on how the situation was handled, which was appar-ent from the Spirit results,” Arne says. For example, on the statement “my manager is a good leader” only 37% people agreed in 2014, but in 2015 the num-ber had increased to 68%. “Manager for service project, Rolf Wathne, and manager for ServiFlex Kenneth Erga, has done a superb job. They have had a good flow of open and honest communication with their staff, which builds trust and understanding both ways,” Arne says. To follow up on the plan they agreed, Arne would fol-low-up with his colleagues to check the progress every three months to ensure they were on track. “Spirit is not just a box managers need to tick, it’s about our everyday work. You reap what you sow,” Arne concludes.

Sweden: Not just for the big questionsThanks to Spirit, Peter Skan-vik, Area Manager for Managed Services, has been able to identify and correct minor issues related

to employees’ everyday work lives. “We rarely need to address the major issues after Spirit, and this time was no exception. However, we saw that there were a couple of simple things we needed to do and that it was time to get the work done,” says Peter. For example, employees wanted written individual five-year plans, contact lists of customers and customer numbers, and more frequent feedback. This is the type of questions that Peter believes are detected and clarified in Spirit. “Unlike the performance reviews, you are anonymous when you raise questions in Spirit. Many people are more comforta-ble stating their views when it can be done anonymously and not face-to-face with the boss. At the same time, it is an im-portant signal for us in management when issues are raised through Spirit, they are really taken seriously.” Peter’s action plan has four points and they are now being followed up during the unit’s weekly performance meetings. Thus, the action plan is a current part of the unit’s everyday work.

87 %

OF OUR PEOPLE AGREE: “I ENJOY MY WORK.”

(2014: 86%)

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I S S U E 1 / 2 0 1 6I S S U E 1 / 2 0 1 6 P E O P L E

“For us, this is a sign that our employees

understand and endorse our strategic objectives”.

“Two points were selected for further development

– job security and information level”.

“Feedback has been positive. According to technicians, the team approach makes more

sense”.

Germany: Employees are content with our strategySafety at work, teamwork and en-

joyment of one's work: these are three points that once again received an above average positive rating in the last Spirit survey in Germany. The results even show an improvement on last year. What is especially clear is that an increasing num-ber of employees share the view that Caverion has a prom-ising future ahead. "For us, this is a sign that our employees understand and endorse our strategic objectives," explains Werner Kühn, CEO of Caverion Germany. The results also demonstrate that targeted measures are worthwhile: mandatory staff appraisals were brought in as a response to the poor ratings of the 2014 survey. These are now bearing fruit, as 81% of colleagues – 8% more than last year – said that their line manager had given them personal feedback during the last 12 months on their performance and self-development at work.

Finland: Development initiatives through team development discussions

As a result of the Sprit survey Caverion Finland’s Project Operations has implemented a new way of implementing development discussions with project technicians. It was decided to combine the discussions into Project Operations’ High5 development programme and carry them out as team discussions held in connection with training sessions. This is to ensure that the discussions are held, and that they are relevant to other development initiatives. In the team development meetings, people get together to discuss development needs based on the Spirit results and prepare a development plan. Each technician is also offered an opportunity for a personal discussion. “Feedback has been positive. According to technicians, the team approach makes more sense. The development manager, line managers and shop stewards also participate in the team discussions.” says Marie Styf-Mannonen, HR Manager.

Denmark: Spirit led to greater satisfactionService Manager in CTS Vest in Denmark, Jacob Elgaard, was a new manager when he took over a

Spirit survey made during a previous leader. “When I just started the job, I involved the team and invited them to a meeting. We reviewed the survey made by the former manager point by point and created an action plan. Two points were selected for further development – job security and information level,” Jacob says.Since that time Jacob conducted his own Spirit survey and overall he achieved a positive improvement on 54 % measured on the dedication and almost equivalent when measurement goes on him as a leader. “Now it’s important for me that I keep working hard, be-cause if I drop the ball now, it will show in next year’s results,” Jacob says.

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When you walk into Mi-crosoft's new, Danish headquarter in Lyngby, the building appears to be open. But, even

though the building signals openness at first glance, safety is obviously a high priority at Microsoft. Caverion has been in charge of security in the building, and thus makes sure that no intruders come near their valuable data. Security tech-nician Michael Diget from Caverion has helped ensuring Microsoft’s assets.

Different from other projectsCaverion has supplied access control, video surveillance, personal attack alarms, theft protection, and via a sub-contractor Caverion has also provided speed gates at the entrance. “My department in Fredericia and our colleagues in the Skovlunde depart-ment have worked well together on this project. I have, amongst other things, helped install the control panels and mount the doors, locks, card readers and door alarms. Microsoft has their own way of doing things, and that’s why this project has been different from others I've worked on previously. Of course, it's exciting to be on a project for a compa-ny like Microsoft,” Michael says.

High level of securityThe Safety responsible at Microsoft tells that the security level is high and you can't just go in and out of the building. Everything is under video surveillance, and Microsoft is always aware of who is entering the building. There are always two people sitting at the front desk, and guests can only get access to certain areas, if they have an access card or an appointment.

Microsoft sets the standardSøren Rosborg, project manager at Caverion, agrees with security techni-

Caverion Extreme

We ensure the assets for one of the world’s largest

IT companiesCaverion’s security technician helps ensure Microsoft’s assets

TEXT Louise Wilhelmsen | PHOTO Ronni Høirup

cian Michael that the project is dif-ferent than the many other security projects he has been involved in.“The project has been exciting, and differs from others because we haven’t been the advisory partner as we usually are. Here we have mainly been the installer. At Micro-soft everything was decided from the beginning, and they already had a clear plan we did not deviate from,” Søren says.

"OF COURSE, IT'S EXCITING TO BE

ON A PROJECT FOR A COMPANY LIKE

MICROSOFT"

Project facts

CAVERION’S SERVICES:

˚ Design & Engineering

˚ Project management

˚ Project execution

DISCIPLINE:

˚ Security

YEAR:

˚ 2014-2015

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Efficient optimisation of energy consumption is relevant for all facilities and processes, throughout their whole life cycle. Caverion can help you save money, energy and the planet... Heck, maybe even the galaxy. Find out more and see the film at caverion.com/Csaga

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C people 1 2016