COMMUNICATION & SOCIAL STYLESAdministrative Professional Series

ACTIVE LISTENING

Deliberate process through which we seek to understand the TRUE meaning of the conversation and the emotions behind the thoughts.

Verbal Communication

Non-Verbal Communication

Para-Language: How we say it

COMMUNICATION

WHAT % OF MEANING COMES FROM EACH?

Verbal7%

Non-Verbal38%

Para-Language55%

Verbal Non-Verbal Para-Language

GOOD & POOR LISTENING BEHAVIORS

Good Behaviors Poor Behaviors

Eye Contact Distractions (ie. Phone, TV, Computer)

Posture Interrupting

Mirroring Defensiveness

Asking Clarifying Questions Lack of Eye Contact/Eye Rolling

Don’t Interrupt or Rush the Speaker No Response

What Did You Say?

•Energetic and focus on people

•Enjoy Creative Challenge•Need Personal Approval

•Highly flexible and spontaneous

•Needs Personal Security•Thinks carefully before acting

•Asks rather than tells•Dependable and Agreeable

•Direct and to the point•Tells rather than asks

•Value Results•Accepts Challenges

•Need to be right•Attentive to detail•Focused on tasks•Not highly assertive

Analytical Driver

ExpressiveAmiable

SOCIAL STYLES

IF I WERE A SHOE…

If The Shoe Fits…