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Never Underestimate the Value of a Sincere Thank You

Tips for how to say thank you and write business thank you notes

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9 times to say thank you to patients1. When a patient does business with you…every time.2. When they compliment you (or your office).3. When they offer comments or suggestions.4. When they try a new product or service.5. When they recommend you to a friend.6. When they are patient…and not so patient.7. When they help you serve them better. 8. When they complain to you. 9. When they make you smile.

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3 ways to say thank you

1. Verbally2. In writing.3. With a gift.

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5 often forgotten thank yous

1. Thank you to co-workers.2. Thank your boss.3. Thank people in other departments of your

office.4. Thank your vendors.5. Thank yourself!

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Tips for writing business thank yous

1. Make it personal.2. Be yourself.3. Make it lively.4. Use correct spelling and grammar.5. Both handwritten and typed business-

related thank you notes are alright.

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Credits

“Delivering Knock Your Sock Off Service”Fourth EditionPerformance Research AssociatesIllustrations by John Bush

“The Art of Thank You”Connie Leas