BYOD (Bring Your Own Device) - Meetupfiles.meetup.com/1698110/BYOD Slides MMv5.pdf · BYOD (Bring Your Own Device) Randy Gower – Good Technology Today’s Agenda BYOD Trends, Challenges

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BYOD (Bring Your Own Device) Randy Gower – Good Technology

Today’s Agenda

BYOD Trends, Challenges & Adoption

Key Considerations, Policy, & Best

Practices, Survey Results

Security Risks

Panel Discussion


A Changing Mobility Landscape

… and increasing demand for

wide variety of Enterprise Apps

Changing Mobility Landscape

… To proliferation of personal devices with rich mobile OSs

From a homogeneous set of corporate-issued devices …

The Consumerization of IT

AND….

The IT-ization of the Consumer


Mobility & Consumerization of devices State of the CIO Survey, CIO magazine, January 2012

Social Media/ Networking

10%

Ubiquitous data (big data)

19%

Mobility

28%

Technology as a service (cloud)

30%

Consumerization of desktop / devices

14%

Q: In your opinion, which of the following trends will have the most profound effect on the CIO role in the future?


Gartner’s Data Center Conference, São Paulo

CIOs have to learn to lose control

a little bit… and let it go. David Coyle, Research VP of IT operations, Gartner April 12, 2012

Survey Results: 88% of execs report BYOD happening

65% of C-Levels report that consumerization of IT is a top priority.

25% of IT budgets to manage IT consumerization.

60% of companies are now adapting IT infrastructure to accommodate

employees’ personal technologies.


To “Protect” & “Serve”

The Balance:

Allowing employees to use new expensive, small

shiny objects for work

Encourage flexibility & choice

Great user experience. i.e. Don’t cripple device

Don’t invade privacy - “avoid big brother approach”

PROTECT CORPORATE DATA

CIO has a big responsibility….


Risks in today’s mobile environment

Device Risk:

Consumer-focused, limited security

Inconsistent from one platform to next

User-based Risk:

Devices, apps used without IT

knowledge

They don’t comply with IT security

policies Enterprise Risk:

User passion for device choice and

flexibility makes circumvention more

likely

Exposes organization to data

breaches


Access to work data on personal devices

■ Users are used to ubiquitous access to personal data

They are demanding the same access for work data

■ Users really want to access their work data on their own

mobile devices

They don’t want two devices

They want to use the latest, cool, expensive mobile

device

■ Potential win’s for all

Save CapEx by not buying the devices

Save OpEx by not paying for the data plans

Make users productive & happy in the process


“The How” - Tends to be immediate focus of CIO

What should our BYOD Policy be?

What is our competition doing around BYOD?

What are our peers doing around BYOD?

“The Why” - Many reasons for BYOD adoption by companies

Employee satisfaction

Allow device choice

Recruitment of young talent

Barrier to corporate device enablement is high

Increase of user mobile productivity (Integration of business & personal

life

Cost savings

The “How” vs. the “Why”


At a Minimum:

Maintain control over corporate data security

Expand the use of mobility while minimizing the cost

Examples of Key Business Objectives:

1. Reduce Mobile Spend

2. Boost productivity & worker mobility

3. Device Choice

What are the mobility business objectives?


■ The large Finance/Insurance and Healthcare companies dominate BYOD

■ Most info-driven orgs reap most benefit from BYOD

■ 77 percent modified their policies to support BYOD

BYOD Company Size & Industry


Critical BYOD Considerations

1. Define Business Objectives

Mobile Expansion

Cost Reduction

2. Define BYOD Program Elements

Eligibility

Enablement & Support

Reimbursement (if any)

Acceptable Use

Privacy

Policy Violations

3. Implement Supporting Solutions

Device Management

Self-Service

Security, Data Loss, and Compliance

What devices should we support?

What applications & data should be available?

Should we reimburse, provide stipend?

Should there be restrictions – data roaming?

Do we reimburse even for after-hours?

What’s our liability?

What levels of support?



■ End User Agreement – sample info

Eligibility

Company responsibilities

User responsibilities

Expectation of privacy (or lack thereof)

Audits/Investigations (eDiscovery)

Lost/stolen/third party access

Wipe device/selective wipe

Remember: it is a privilege, not a right.



■ Support Model

Full Service Help Desk Support

Self Service – Social Media Collaboration

Managed Service – 3rd Party

Combination



■ Global Regional Differences

Work Laws

Data Privacy Issues (illegal to wipe an

entire device)

Security Concerns (China)



■ Cost Considerations

License Fee/Subscription

Product Support

Infrastructure

Infrastructure Support


50% - employees cover all costs

25% - Stipend

20% - Expense

5% - Pay for Device only

* Consistent with Forrester Study

BYOD Costs for Employees


Enterprises and government IT organizations are grappling with

How do I secure non-Blackberry devices?

How do I minimize data loss on consumer mobile devices?

How do I support personally-owned and corporate issued devices cost-

effectively?

How do I manage personally-owned devices while respecting

employee privacy?

Creates New Challenges

Easy mobility combined with powerful consumer devices significantly increases the risk of unplanned exposure of company information.

Four Architectural Approaches to Limit Business Risk on Consumer Smartphones and Tablets – Dec 2010, John Girard, Ken Dulaney


High Level Plan

■ Get Executive

Sponsorship

■ Build a cross-functional

team

■ IT, Security, Legal, HR,…

■ Outline the program

■ Eligibility

■ OS Platforms

■ Who pays for devices/service

■ Support model

■ Update IT Policy

■ Create End User

Agreement

■ Develop implementation

plan

■ Pilot with a small group of

users

■ During and after

implementation, poll

users for satisfaction

■ Made incremental

improvements


BYOD

Panel Discussion

BYOD Panel Discussion


■ Moderator – Randy Nunez, Tech Specialist – Mobile

Computing, Ford Motor Company

Format

■ The moderator will introduce the panelist

■ The moderator will ask several starter questions of

each panelist

■ We will then take questions from the audience

■ Please wait for a microphone so that everyone can

hear your question

■ Specify if the question is for a specific panelist or

any/all of the panelists

■ The panelists may abstain from answering any

question

BYOD Panel Discussion - Format


BYOD Panel Discussion - Panelists

Matt Hovey

General

Motors

Don Beyer

Oakwood

Healthcare

System

Tim Thurnau

Ally Financial,

Inc.

Documents

BYOD (Bring Your Own Device) - Meetupfiles.meetup.com/1698110/BYOD Slides MMv5.pdf · BYOD (Bring Your Own Device) Randy Gower – Good Technology Today’s Agenda BYOD Trends, Challenges