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BYOD
‘Mistakes & Opportunities’
Steve Trigg
Copyright RAG Consulting Ltd, February 2013 Copyright RAG Consulting Ltd, February 2013
IT Executive in global banking and mobile technology businesses
Rolling out mobile solutions since 2002
Managing BYOD/collaboration programmes since 2010 Clients include:
Rabobank, BNP Paribas, Barclays, Nationwide, Experian,
BBC, BNY Mellon, ABN Amro, BP, Citi, JP Morgan, Bromsgrove and Redditch DC, Standard Bank, GE Capital, Lloyds Bank
Proven track record of building strong long lasting relationships between Technology and Business High impact people, process and technology change management solutions delivered across complex environments
Who am I?
Copyright RAG Consulting Ltd, February 2013
Users prefer to use their own chosen
device
Flexible working/personal freedom
Change behaviour
Improved business processes
Mobility is here to stay
Staff retention and happier workforce
Increase employee productivity and reduce turnover
Work better, work smarter
Improve collaboration Business cost advantages
A Mobile Revolution
Copyright RAG Consulting Ltd, February 2013
Make IT Spread, Make IT Stick Create Change
Roadmap Options
Evaluate current situation and progress to date
Business impact analysis
Establish change vision, strategy and communications plan (phased approach)
Set-up steering committee
Establish business division sponsorship
Increase Awareness
Options
Establish change agents and line of business sponsors
Targeted workshops for specific groups – ambassadors, IT support staff
Video/s (benefits) Executive briefings
by business sponsors Floor walking
Inspire Participation
Options
Experience Bar (vendors plus change agents)
On line video (how to sign up…)
Rewards process
Build Change Capability
Options
Local then global Experience Bar (how
to collaborate effectively demo)
On-line forum / wiki / community
Regular project meetings
Management targets/reporting information
Continuous Reinforcement
Options
Recognition for taking up initiative & encouraging others
Focus groups to establish progress of take up and flush out issues
Imbed change benefits in HR staff/graduate training and recruitment programmes
User support forum
Change Management Framework
Evaluate Change
….not your normal IT roll out
Copyright RAG Consulting Ltd, February 2013
Common mistakes in BYOD
No change management PoC never exits No business sponsor Invariably managed out of IT No governance model No comms plan No user requirements No project plan No user champions No business case No business project manager No recognition of Value Add No strategy No understanding of the complexity No KPI targets Little end user take up No experts who have done it before …..
Copyright RAG Consulting Ltd, February 2013
Opportunities for BYOD
Mobilise the workforce, enables employees to conduct business in the field
Mobile workforce = less office space
More front office visibility Reduced time of end to end processes More economic and effective processes Cost no longer the differentiator
Flexible working – don’t you
just love it!
Case studies
Copyright RAG Consulting Ltd, February 2013
Current situation and business impact analysis Developed change: vision, strategy, communications framework and “use cases”/user mapping Established line of business sponsorship on site, by country and division Set-up regular project and steering committee meetings to drive and manage change/communication Built the communication plan: one message with regional nuances where necessary Multiple communication activities and awareness drives, including: videos, internal social sites, collateral and SMS
Customer Case Studies: Change
Management Support (1 of 2)
Copyright RAG Consulting Ltd, February 2013
Experience bars in “busy areas” to drive mass adoption Project managers by business to support roll-out Floor walkers by building Helping HR to imbed change benefits in staff and recruitment programmes Community/user sites for self support and collaboration forums Management targets and reporting to track and drive adoption and culture change acceptance
Customer Case Studies: Change
Management Support (2 of 2)
Copyright RAG Consulting Ltd, February 2013
Current situation and business impact analysis
Keep it simple
Phased approach: local then global
Clear defined and agreed technology scope and roadmap
• To avoid changing the “goal posts” during roll-out
Committed business sponsorship across all business divisions Technology support staff “on-side and on-board” User community feedback to inform and shape future developments Accurate and timely management targets and reporting information to track/drive take up and the jump to going viral
Customer Case Studies:
Critical Success Factors
Copyright RAG Consulting Ltd, February 2013
Thank you Steve Trigg
more messages available …….
