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Information Technology Organogram
Head - IT
Head of Department
SAP-CC IT Infra AD&QC IT Logistics
Head of Group/ Team Leaders
SAP-ERP
SAP-ISU
Communication
IT Sarthi
Data Center
AD
Mobility
SAP BW
SAP BASIS
SAP Functional/ ABAP Experts
Communication/ Database/ Network/
Hardware Experts
JAVA/ SQL/ ASP.NET Experts
Initial Challenges in July 2002- Network & Operations Management
53% AT&C – Huge Losses to Govt . of Delhi
Dilapidated Distribution Network -TPDDL area accounted for 40% of the total units shed in Delhi. An average consumer faced 110 hours of interruption.
Issues in Fault Restoration – no accountability as system was prone to manipulation.
Dismal functionality rate of Street Lights –issues with road owning agencies.
No systemic process for Communication to Consumers - with regard to power interruptions.
Material availability and monitoring of stock levels – a key concern
Institutionalized Theft of Power – ineffective process to deal with defaulters
Fire Fighting stage called for immediate actions which could give quick results,
and help us gain credibility amongst consumers
20,000 applications pending for New Connections - even Attribute change (Name, Load etc.) requests were pending for years
1,00,000 Billing Complaints - 15% of the consumer base complaints pending in files
Erroneous Consumer Database – 50% of consumers had some form of an error
Absence of Consumer Relationship approaches – virtually no emphasis on consumer comfort
No Digitization
- Limited Computerization / Absence of CRM for tracking and monitoring of Consumer Complaints
Nothing moved unless long hours were spent standing in queues
with absolutely No civic amenities.
Initial Challenges in July 2002- Revenue Cycle Process
Turnaround Snapshot
Parameter Unit Jul 02 Mar 16 % ChangeAT&C Losses % 53.1 8.88 83%
System Reliability – ASAI -Availability Index % 70 99.48 42%
Transformer Failure Rate % 11 0.61 95%
Length of Network Ckt. Km 6750 11190 66%
Street Light Functionality % 40 99.4 149%
New Connection Energization Time Days 51.8 5 90%
Meter Replacement Time Days 25 4 84%
Provisional Billing % 15 1.34 91%
Defective Bills % 6 0.14 98%
Bill Complaint Resolution Days 45 4 91%
Mean Time to Repair Faults Hours 11 1.55 86%
Call Center Performance - Service Level % - 92
Consumer Satisfaction Index % - 86
Capex Incurred (Cumulative) Rs. Cr 1210 5897 387%
Revenue Rs. Cr 1156 6875 495%
Consumers Lacs 7 15.15 117%
Employees Nos. 5600 3525 37%
Initial Challenges
• No IT Culture
• No Network Infrastructure: No e-mail system; No ManagementInformation System
• Customer Care as per the whims & fancies of the untrainedmanpower – No systematic supervision & tracking
• Grossly inadequate Billing & Collection Systems with extensiveRevenue Leakages
• Average age of employees 45+, No knowledge of PC Operation
7/7/2018 8
Approach and Focus Areas towards implementing various
Technologies
• Identification and evaluation of initial challenges
• Reduction of AT&C Losses
• Phased manner implementations
• Business Process Re-engineering – Strengthening of Key
Business Processes (Like Billing) initially
• Innovation and Automation
• Adoption of Process and Technology Best Practices
• Integrated approach towards process mapping
• Consumer convenience
• IT application end user convenience (Constant Training and
Development)
COMMUNICATION NETWORK
OFFICES
TRANSCO
Grid Stations
Sub Transmission
Grid Stations
Distribution
Stations
CUSTOMERS
SCADA/ DMS/DA
SAP-ISU
(BI/FICA/DM/CS)
SAP
(PM/PS/MM/HR/FICO)
GIS
Call Centre
OMS
Current Technology Landscape
AMR/PG/SPT BILL
WEBDATA
CENTER
1
ISO 9001 & ISO 27001 certified
WEBDATA
CENTER
2
2700 Desktops/Laptops, 171 Servers, 132 Locations
Business Continuity
Facility Solution Available
Data Replication Real time synchronous replication (shipping and storage of logs on real time and application of these logs at remote site after half an hour)
Email High Availability - Clustered mode and Database Availability Group (DAG) mode for data replication
Critical Servers In clustered mode for critical applications e.g. Exchange, SAP etc.
Internet Connectivity 40 Mbps Link from Tata Communications with Primary link at DC1 and Backup link at DC2 in active passive mode.
Redundancy in Replication Link Redundant OFC link between DC1 and DC2 backed up with Microwave link.
Power Power from two independent sources at data centers backed up with redundant UPS and DG set
Backups Storage Backup media are stored in two different locations – CMC office Delhi, TPC Mumbai
Software Support Agreement with Microsoft, SAP & Oracle
LAN at Data Centers Redundant LAN Switches in active-active mode with CISCO VSS technology
RAS feature at DC No single point of failure for data center infrastructure
Email Archival EMC Source One
Server OS Configuration backup Disk Image backup of all critical servers
WAN
Application failover / Fallback
BCP Technology
SAN SAN
Routers
CLARiiONCX-240
Standby ERP Servers / Exchange
Standby Exchange/ERP Servers
FC
FC
FC
FC
DC 2 Inderpuri
EMC VNX
SAN
FC
FC
FC
FC
SAN
Data Gaurd / DAG replicating changed data over network to remote site
Routers
DC 1 CENNET
Exchange SAMANVAY CRM AMR
GISExchange SAMANVAY CRM AMR
GIS
IT Security
Single sign-on through AD
Websense for URL filtering
Ironport for preventing SPAM
Microsoft forefront for desktop
security
Wi-Fi protected via AAA
Bit encryption
External
User
Remote
User
Current SAP Solutions & It’s Interfaces with IT/OT Applications
Reporting Solution(From Heterogeneous DB Source)
BW on HANA
Business Ware House on HANA
BO Dashboards, Crystal Report
Other IT InterfacesAMR, MDM
Spot Billing , HDD
IVRS
Payment Gateway
Pre Paid Server
SMS & Mail Server
Lab Testing M/c
SBI
SAP Enterprise Solutions
PM Maintenance Actives
PS Project/CAPEX Actives/Schemes
MM Procurement/Inventory/MRP
HCM Personal, Payroll
FICO GL, Budget, Payments
SD Sales-Non-Energy
CS Customer Service
DM Device Management & Reading
BI Consumer Billing
FICA Consumer Payments
CRM Customer Relationship Management
BCM Call Centre solution
SRM Reverse Auction
UCES Online service to consumer
ESSReimbursement, Salary Slip, Leave
Request ,Form 16
GRC Governance Risk Control(AC)
ESB (PI)
Operational Technologies GIS Geographical Information System
OMS Outage Management System
SCADASupervisory Control and Data Acquisition : Provides Live Operation Data
DMS/DADistribution Management System for 11 KV Network/Distribution Automation
15
Definition – Phase I
SAP Implementation Project -
The project name signifies,
“INTEGRATION OF END TO END WORK FLOW IN BUSINESS PROCESSES”
The objective of SAP implementation in NDPL was to assimilate key support processes such as Human Resources, Finance & Controlling, Plant Maintenance, Project System, Procurement and Inventory Management etc.
Implementation Team
SAP Implementation Project -
No. of SAP Users – 500
Core Team Members – 40 ( Full Time )
SAP Consulting Team – 20 (Peak)
Application replaced by SAP
• Energise : Finance , Procurement , Stores , Projects & Payroll
• Suyojana ( Custom Developed ) : Project Monitoring
• MTS ( Custom Developed ) : Material Tracking System
SAP Implementation-Phase-I
Kick Off – 3rd June 2005
Business Blueprint Signoff – 27th July 2005
Realization Phase signoff – 30th Sept 2005
GO LIVE – 1st Dec 2005
End of PGLS – 31st Jan 2006
20
ProjectPreparation
BusinessBlueprint
RealizationFinal
PreparationGo Live &Support
Critical Success Factors
Senior Management Commitment & Involvement Readiness to Change Training Able Implementation Partner Best People Full Time Project Management End User Empowerment Sound Methodology Scope Management Project review & Audit Infrastructure Availability Communication
Training of more than 500 end-users by NDPL core team.
Full time off-site and on-site support of SAP Team
Materials Management Module (MM)
SAP-MM module is used for Procurement Handling &Inventory Management. Its all about managing thematerials i.e. the resources of an organization
S.No. Features
1 Purchasing
2 Inventory Management
3 Material Valuation
4 Invoice Verification
5 Physical Inventory
6 Materials Requirement Planning (MRP)
7 Integration of SAP-MM with SAP-SRM for E-procurement & Reverse Auction Process
8 Integration of SAP-MM with ADOBE Interactive Forms
Procurement Process
S.No. Features
1 Purchase Requisition (Manual, Automatic) - SAP-MM
2 Request For Quotation (RFQ)
3 Quotation
4 Comparative Statement, Negotiations
5 Purchase Proposal – Adobe Interactive Forms
6 Purchase Order/ Rate Contract – SAP-MM
7 Goods Receipt – SAP-MM
8 Invoice Verification – SAP-MM
9 Payment Processing – SAP-FI
SAP-SRM- E-procurement,
Reverse Auction
Procurement Process
S.No. Features
10 Online Vendor Registration - SAP-SRM
11 Collaboration System for Tender Documents – SAP Cfolders
12TPDDL Enterprise Website – Access Tender Advertisements, Tender/Corrigendum documents for vendors, Link to E-tender & New vendor registration process
13 Digital Signing of documents – Purchase Orders, Rate Contracts, Release Orders, Material Dispatch Clearance Certificate(MDCC), Material Utilization Consumption Certificate
14 Material Dispatch Clearance Certificate, Material Utilization Consumption Certificate - SAP-MM
SRM E-Procurement
S.No. Features
1 Online Tender Creations/Approvals
2 Online Response & Award Process
3 Submission of Bidder Quotation
4 Receiving & Evaluating Quotation – Techno-Commercial & Price Bid Evaluation
5 Online Vendor Registration
6 Security Mechanism
7 Cfolder (Collaboration Folder)
8 Reverse Auction Process
E-Tendering
Online Tender Creations/ Approvals
• Single Part
• Two Part Bidding (Technical Evaluation required prior to Price Bid Opening) with option for EMD/Tender Fee mandatory checks
• Limited/ Open Tenders
• Digital Signature/ Encryption Process
• Approval Process as per DOP
Cfolder (Collaboration) system
• Uploading of relevant documents in SRM Cfolder (Collaboration) system –Tender/Corrigendum/Technical Bids by Bidders/Technical Evaluation documents/ Tender Fee/EMD etc..
• A separate option is provided to Bidders to upload the breakup of the prices as per BOM. This document so uploaded will be accessible/visible only after price bid opening approval process.
• The price bid so entered is stored in an encrypted form in database
E-Tendering
Online Response & Award Process
• Submission of Bidder Quotation
• New Bidder - Download Bid document
• Vendor Registration / Participation – Mandatory for Submitting Bid
• Includes submitting Tender Fee & EMD
• Technical Bid Submission
• Price/Quotation Submission
• Receiving & Evaluating Quotation – Techno-Commercial & Price Bid Evaluation
• Bidder Response Status (Interested or Not Interested)
• Publish Reply to Pre Bid Queries
• Technical Opening, Technical Evaluation
• Technical Acceptance/Rejection
• Price Opening
• Comparative Statements
• Acceptance of Final Bidder & PO/RC creation directly from RFx response
E-Tendering
Permission
• Technical Bid Opening Committee & Price Bid Opening Committee - No need for
tender committee to physically come to a single location for bid openings
• Simultaneous logon and approval by committee members within a defined time
frame will result in opening the submitted bids
• Online Technical Evaluation
Adobe Interactive Forms
Purchase Proposal Form (PP)
Contract Amendment Form (CA)
Scrap Sale Approval Form
Savings
Sr.No Procurement Process Savings (FY)
1 SAP SRM Reverse Auction (54 Auctions conducted in FY 2014-15)
48 Crores against gross procurement of 321 Crores. Savings – 15%BA satisfaction increased by around 13 percentage points
2 SAP SRM E-Procurement Process (Estimated 150 Tenders in a FY)
Estimated Procurement cycle time reduction – 15 days. Estimated savings of 1000 pages per tender – 1000 * 150 = 1,50,000 pages saved CO2 reductions = 18 cedar trees
3 Adobe Interactive Forms – Purchase Proposal & Contract Amendment Process
Average approval Process time reduced from 19.5 days to 5.5 days Procurement cycle time reduced by a total of 14 days
On Ground Process Improvement
• Central Stores – Single point control of Logistics and Delivery
• Door Delivery
• Delivery of materials within 24 hrs of receipt of reservation for O&M; within 3
days for projects
• 24 X 7 Operation (Three Shift Operation)
• Just In Time Concept (JIT)
• Material Requirement Planning
• Vertical Space Utilization, Improvement in Storage System
Under Implementation
• RFID/Barcode/QR code based Inventory Management
Material Requirement Planning (MRP)
Material Requirement
entered in schemes
Material Requirement
entered in
Maintenance
orders
MRP Run
STOCK O&M
and Project
Stock levels of
materialAlternate code and
its available stock
Open PR/purchase
ordersMRP Output
Single Window Material Issue
165 fast moving Items are identified as per analysis of last 6 month consumption
data.
Shed has been identified as common shed for new activity of single window issue
process.
Identified items shifted to common shed from all other different sheds through our
existing manpower.
Ownership decided for shed & dedicated intercom provided.
Responsibilities decided to replenish the stock on weekly basis.
Monitoring and controlling of material issue through single window is already
implemented.
MIS of material issue are being submitted to store operation in-charge and HOG
(MM) on daily/weekly basis.
Feedbacks of customers are being taken.
Vendor Evaluation
Vendor Performance Evaluation
SURAKSHA
BIRD
Vendor Non compliances
SAP
BA-ID Card Management
System
MIS ReportsBased on the formulas, Class-I to Class-III are
defined.
Material Quality
Safety Violations
Late Delivery
SAMPATTI
Employee database
SAP - Technical &
financial approval
Project Execution
GIS - As-built
drawings
GIS – Master data
updation having
GIS ID SAP - Reconcile &
Capitalize having
SAP ID & GIS ID
Assets created (GIS ID-
SAP ID-FAR ID)
Customer
Requirement
System
Requirement
CRM
ERP (SAP)
SAP –
Scheme ID
created
SAP –
Scheme
defined
ERP (SAP)
GIS (Design Manager)SAP - Bill of
Materials
SAP - Orders &
materials
Finance assets
updated
Asset Management Process
Regulatory
Group
Business Associates
Capitalization &
Asset Creation
Monitoring Dashboard for Sustenance
BI System
Management Approval for Investment
Board Approval
Scheme Amendment
NEG Scheme
PreparationContracts
Stores
Project TeamFinance
Regulator
Execution
Commissioning
SRM
Scheme Approval and Capitalization Process
51
Tax Updation
CDB rates
provided by
Contracts, but
updated by
Stores
Major materials
maintained
ZPS55 –
Transaction for
calculation of
scheme output
Provision of Three
type of scheme
output
ROW Process Automation
Project Officer Processes around 800 applications for ROW permissions
Attach Requisite Documents
Pre-defined internal Approvals for Preparation of financial Instruments (DD/BG)
No Hard copy movement , Man-hours saved
Approx. 600 man-days per year required for movement of files from one desk to
another
Plant Maintenance (PM)
Overall maintenance related business processes andfunctions – Identify, document & correct failures anddegradation of any asset
S.No. Features
1 Breakdown / Emergency Maintenance Activity
2 Preventive Maintenance
3 Predictive Maintenance
4 Integration of SAP-PM with other SAP modules
Electrical Network Assets Mapping
All assets which are direct /indirect part of electrical distribution network are categorised as electrical network assets
• Transformers ( Power Transformers/ Distribution Transformers/ CT/ PT)
• Switchgears (66 kV /33 kV /11 kV/6.6 kV/430 V/220 V
• Sub Transmission Lines/Feeders (O/H or U/G)
• LT Distribution Lines/Feeders (O/H or U/G)
• Energy Meters
• Protection Relays/Control Panels
• Maintenance/Measuring Instruments
• SCADA/Automation Instruments
• Battery Bank/Battery Chargers
• Capacitor Bank
• Poles/Towers
• Grid Sub Stations
• Distribution Sub Stations
Transformers ( Power Transformers/
Distribution Transformers/ CT/ PT/IVT)
Switchgears (66 kV /33 kV /11 kV/6.6
kV/430 V/220 V
Energy Meters
Protection Relays/Control Panels
Maintenance/Measuring Instruments
SCADA/Automation Instruments
Battery Bank/Battery Chargers
Capacitor Bank
Poles/Towers
Sub-Transmission Lines/Feeders
(O/H or U/G)
LT Distribution Lines/Feeders (O/H
or U/G)
Grid Sub Stations
Distribution Sub Stations
Mapping of Operational Assets
Technical Objects :
EquipmentFunctional Location
Network Assets
Performance Management Tool
• Organization uses Balance Score Card (BSC) as a strategy Performance
Management Tool
• The scorecard translates vision and strategy into four notional perspective
• Financial
• Customer
• Internal Process
• Learning & Growth
• Bottom-Up approach is followed while framing Corporate BSC
• But in certain cases related to Safety & CSR – Top-Down approach is being
followed
• Employees at time of Goal Setting have to align their KRAs to organization vision
by linking it to specific objectives as set in Corporate/Functional/Departmental
BSC
PPDS Stage & Form Status
PPDS Stage Form Status
Goal SettingGoal Setting at Appraisee
Goal Setting at Appraiser
Mid-YearMYR at Appraisee
MYR at Appraiser
Final
Final Assessment at Appraiser
Final Assessment at Appraiser 2
Final Review at Reviewer
Completed Completed
Moderation Process Final Moderating Rating
Feedback ProcessProcess triggers after the Form Completed Stage and
declaration of ratings and Feedback is captured
PPDS- Using SAP
• Version - SAP ECC 6.06 (SAP-HR PMS)
• Tab based navigation instead of a single page form –
Multiple Tabs introduced for different parameters like KRA, Additional Task,
KBA, Training Needs, Overall Final Assessment, Feedback
Employee Self Service
S.No. Features
1 Leave Request
2 Salary Statement
3 Reimbursement Desk
4 PPDS
5 Increment Letters
6 Promotion Letters
7 Online Personnel Development Plan
8 IT Asset Request
9 Mass Leave Approval Process
10 Tax- Saving Declaration/Actuals
Additional Process/Activities
S.No. Features
1 Handing Over Taking Over Process (HOTO)
2 GIS-Equipment-FAR Mapping
3 Structural Position Vacancy
4 Quality Resolution Process
5 Regulatory Process, Scheme Monitoring Report, Capitalization Report
6 ECC Upgrades, Technical & Functional Upgrades
7 SAP FIORI – Approvals on Mobile
Sugam (TPDDL Website)
Internet Portal of TPDDL
Main Highlights:
• Bill Payment Section
• Consumer Details on UCES
• Safety Incidents Reporting Section
• Ethical Incident Reporting Section
• Career Portal for resume upload
• Consumer Feedback
• Company Information
Intranet Portal - SANCHAY
• Daily News and Roasters
• Innovation Management
(SHINE)
• Survey & Quiz
• Work Flow Management
• Video Clippings
• Interviews in media by
Top Mgmts.
• Internal Functions &
Awards
• Links to General Business
Catalogs / Portals
• Climate & Weather
77
Document Repository - Opedia
• Intranet Portal for all • Management Circulars
• Office Orders
• Procedures, Forms
• Guidelines
• Manuals
• Presentations
• Disaster Plans & BCP Plans
• Full Text Searching Facility
• IMS & ISMS Process, Procedures
and Forms
Safety Incident Tracking System
• To log any type of safety related
incidents, conditions, concerns,
unsafe acts & near miss incidents by
any employee, BA or Consumer
• This application is accessible from
both SANCHAY(Intranet) &
SUGAM(Internet)
• MTM review and findings with
complete workflow
Suraksha Portal
Biometric Attendance Reports
• All Employees can see attendance
for self and his reportees
• Attendance coordinator can see
report for any No. of employees
Biometric Attendance System
Sewa Portal
Sewa – CS Portal of TPDDL
Following are the salient features :
• Volunteer Online Registration
• Provision for adding BA’s
information
• Attendance of Volunteers
• Detailed Tracking of activities
• Invitation to volunteers & reminders
for registered events
81
Ethics Portal
Easy Reporting of Ethical Concern by-
• Providing description and category (Ethics /
Vigilance / Sexual Harassment) only
• Reporting to any member of Ethics Management
Team
• Discretionary disclosure of own identity and
other details of concern
• Taking print of reported concern
• Accessing the software by typing “ethics” on
Internet Explorer within TPDDL domain - no need to
remember the link
• Reading NCOC and other Policies related to
Ethics
82
Other Generic Applications
Benefits:
• Reducing your carbon footprint
• Saving on fuel expense
• Having to drive less often
• Getting to know people from your work
Features of Car Pool Appn:
• Post Schedule for Car Pool
• Request for Car Pool from Existing
available Schedule
• Respond to request received for Car
Pool
• Auto-Alert to Car Pool Initiator and
Requester
• Confirm Car Pool
83
Other Generic Applications
Permit to Leave -
• Workflow based system which has provision to capture
the out of office requirements of an employee with option
for approval on mail to reporting authority and information
to security personal
• Early leaving
• Meetings in other premises
• Late coming
• Official tour ‘s [Out of station ]
• Also has provision for capture of attendance ,
however the same is not being used
Lets Buy – Sale of pre-owned items –
• A common communication platform for employees to post
their advertisements (available/wanted) for selected
categories of products such as household items, flats ,
vehicles etc
• Any adv will remain active for 30 days and after that user
may report the same if required.
• TPDDL assumes no liability or responsibility of the goods
transacted via the application
• July 2002 – No IT/Digital culture
• 2002-03 – DEBS, Office Automation, Network Infrastructure, EnterpriseWebsite. Business Process Re-engineering, Change Management, DevelopingPeople skills on technology
• 2003-07 – Primary Data Centre (PDC), Bulk Billing System, AMR, SAP ERP,CRM, GIS, SAP Business Warehouse, SCADA, Substation Automation(66/33/11 KV)
• 2007-12 – Secondary Data Centre (SDC), SAP ISU, Distributed ManagementSystem (11 KV), Outage Management System (LT network), SAP BCM (CallCentre Solution), SAP SRM Reverse Auction
• 2013 Onwards – SAP BW on HANA, SAP SRM E-Procurement, SAP Upgrade• Next Ten year Technology Road map, Smart Grid with Auto Demand Response
(ADR), Enterprise Application Integration, Mobile Solutions, Business Analytics,
Integrated Communication System, Data Historian
• Manned Grids
• Non communicable control panels
• DEBS - Billing
• Energize – Enterprise System
• E-mail and website
• IT Infrastructure
• Substation Automation & Interim
SCADA
• Communication Infrastructure
• GIS readiness for Sub transmission
• SAP-R3 (FICO, PM, MM, PS, HCM)
• Bulk Billing System
• BIRD
• AMR, Sakshat, Sanchay and RMS
• SCADA system
• DMS readiness
• GIS readiness for Distribution
Network
• SAMBANDH
• SAP-ESS, PMS
• DEBS Up-gradation
• Payment Gateway
• SAP-ISU, ESLA
• Secondary Data Centre (SDC)
• GIS readiness for LT network &
Consumers
• DMS & DA implementation
• Outage Management System
• Smart Grid with Auto Demand
Response
• Enterprise Application Integration
• Mobile Solution
• Business Analytics
• Integrated communication system
• Data Historian
• Enterprise Management System
Operational Technology Information Technology