By the public sector, for the public sector What is the Next Generation Working Programme (NGW) all about?

By the public sector, for the public sector

What is the Next Generation Working Programme (NGW) all about?


This slide pack is in four bite size sections which can be delivered in stages or combined. The sessions are designed to be interactive with discussion questions included.

Part 1 – NGW Programme: Who? Why? What? When? and How? (30 mins)

Part 2 – Enabling Technology and Information Management (20 mins)

Part 3 – Transforming the Workplace (20 mins) Part 4 – Enabling and Engaging our Staff, Changing Business

Process and Customer Relationships (20 mins)


Part 1 (30 minute slot)

Next Generation Working (NGW) Programme

Who? Why? What? When? and How?


NGW : Who will it affect? • Joint LGSS and NCC Programme.

• All LGSS staff, at any LGSS site and all NCC staff

• Parallels the CCC Smarter Business Programme

(SBP)• Specific deliverables will VARY across different

LGSS sites


NGW – Why? Things have changed and organisations need to keep up


Coming soon – roll up LED screen


7

The transformation challenge


The transformation challenge


9


NGW - the High Level Benefits

• NCC needs to save £2m in building costs (on top of Angel savings)

• Laptops will save around 1 hour per day from generic use, more when we get

proper links into Care systems etc

• 6,850 linear meters of paper storage within NCC main buildings.

• 80% of paper held by staff is a duplicate

• Flexible workers only occupy a desk around 48% of the time - this is 28% for

Field workers

• Digital records are more secure and can be better shared

Cost saving Reduced travel Building utilisation

Productivity Staff choiceService

improvement



12

Questions• Why are LGSS and NCC implementing the NGW programme?

• Come up with your top three reasons


By the public sector, for the public sectorBy the public sector, for the public sector

13

3 core elements:

making better use of what we already haveexploiting new products as they are deliveredchanging mindsets, behaviour and working practices

NGW : What is it all about?


NGW: What are the key principles?• Next Generation Working applies to all of our workforce

• Work takes place at the most effective locations and at the most

effective times to meet business needs

• Managing performance focuses on outcomes

rather than presence at a location

• Staff feel more empowered, trusted and have

greater ownership of their work

• Work process are simplified – and are “Digital First”


NGW: What are the key principles?• Space in offices is allocated to activities –

not to individuals or on the basis of seniority • A more flexible mix of work options

• Flexibility will be the norm in how we deliver services• Everyone is in principle considered suitable to work in a

flexible way• Employees may have more choice about

where and when they work, always subjectto service requirements


NGW: When will things start to happen?- the Key Milestones

• E-Guide (find out what NGW is all about with fantastic case studies of real life examples from LGSS and NCC happening now) – launched January 2015

• Tablet devices – Roll out March 2015 onwards• NGW Change Ambassador launch – LGSS 17/12/14, NCC

28/04/15• NGW Manager Training – Starts LGSS Feb 2015, NCC

May 2015• Angel Build (NCC) starts on site - January 2015


NGW: When will things happen?- the Key Milestones

• Appropriate staff ICT skills development – throughout 2015

• MS LYNC (business form of Skype) and Middleware (e-forms) – install 1st half 2015, roll out 2nd half

• Personnel Records saved to Sharepoint - late 2015 / early 2016

• NGW workstreams mostly complete – summer 2016• Transition to Angel (Northampton) – late 2016 / early

2017


NGW: How will it be rolled out? – the Work Streams

18





Enabling Technology and Information Management


20



The future?


The future?• Seamless connection – work anywhere• Cloud services• Managed security• Mouseless, keyboardless office?• Deskless office?• LED screen rolls (Google have patented)


Coming soon – roll up LED screen


NGW Technology - What is the LGSS Shared IT Systems Vision ?

CCC(Retained Apps)

NCC(Retained Apps)

Norwich(Retained Apps)

OCS(Retained Apps)

NBC(Retained Apps)

LGSS(Line of Service Apps e.g. Legal,

Pensions etc)

LGSS managed Common Desktop solutions & end-user devices

LGSS managed Common (shared) Core Apps i.e. ERP, e-forms, Assets Mgt, Fin Reporting

LGSS managed Common (shared) Infrastructures i.e. Networks, Data-centres, Servers/SAN

LGSS managed Common (shared) Collaborative Apps i.e. Email/ MS Office, SharePoint etc

IT Strategy

•Customer solutions•Architecture & design• Apps roadmaps• Security• PSN compliance•Shared domain & solutions ownership •Ubiquitous wi-fi•In house expertise / development

IT Service Management

• ITIL Change and Incident • Service Desk• Vendor Mgt


25

Mobile working - What will enable us to work away from our desks?

•WI-FI in our buildings and make use of public space WI-FI (Libraries, Coffee shops etc)

•E-signature and remote printing / mailing, instead of mobile printers

•Mobile devices (Smartphones, light weight laptops, Windows 8 tablet devices)

•Access to Sharepoint whilst mobile

•Range of peripherals (blue tooth headset, stylus, docking stations etc)

•Middleware – see following slides

•Generic Apps (sat nav, note taking etc) to improve generic business efficiency

•Microsoft LYNC – see following slides



Mobile working - what middleware is?

Middleware forms/apps upload back to core back office systems with connectivity without user involvement

CRM

Example Back Office systems

On / Offline Working on Mobile Devices


Mobile Working – What is Microsoft LYNC?

Provides a new form of Skype, allowing: Video and Audio Conferencing (to

desktop, laptop, phone and tablet) Sharing your desktop – collaborative

working opportunities Instant Messaging – instant typed communication My Presence (See if colleagues are available or busy,

set by Outlook Calendar or manually) Make Telephone Calls – using Bluetooth or USB

connected phone peripherals


28

Questions

• What could you do differently in your team if you had MS Lync?



Laptops and tablets


What is a Laptop best for?Laptops are powerful devices that can run applications loaded onto them locally, as well as by accessing the main network

Laptops are portable, allowing staff to work away from their desks

Laptops can connect to the network whilst on site via a cable or WI-FI, as well as connecting remotely, via WI-FI, broadband, 3 or 4G

Laptops are generally bigger than tablets, giving larger screens and keyboards to work from

Laptops may better suit staff who have to work in various locations but ones that are generally office type environments


What is a tablet best for? Tablets, like Laptops, are powerful and can run MS Office locally on the machine creating reports and other documents offline

Tablets - have convenient touch screen capability

Tablets - have apps for Corporate E-Mail, Calendar, Contacts and Note Taking that can be accessed by one touch without logging into the Citrix desktop

Tablets - can use a ‘Stylus’ to handwrite which can be converted to typed text, reducing the need to use paper forms or notebooks and can use ‘Voice’ commands for some features and even allow the device to type what is spoken

Tablets may best suit staff who undertake varied field working


• Smartphone

• Secure E-mail

• Fax to Desktop

• Canon MFD

• Canon Mobile and Guest Printing

Mobile Working – What other products will I be able to use?


33

• Digital First approach

• Signatures – capture digitally or scan and store

• Mail - digital mail room

• Use of Sharepoint 2013 for collaborative document

sharing and records management

• Better sharing of information with partners

NGW: Information Management



34




Transforming the Workplace


36


37


38

NGW: How can my work space become more flexible?

• WI-FI, docking stations and mobile devices will reduce the need

for all desks to have conventional desktops

• Most staff will not be “fixed” to a specific desk

• Teams will remain grouped together to promote collaboration

• More “space” within buildings to be shared space and be more

‘activity’ based – refurbish where affordable

• Managers will not have private offices

• Reduced paper storage



39

NGW: Work place design - Social Work Academy



40

New style Workplace design – William Knibb



41

NGW: How will my office /workplace change?

• Extensive savings targets for property at CCC and NCC

• More flexible office design / use – “my desk” to “our space”

• Increase utilisation of operational and partner assets

• Locality touch-down and contact spaces (e.g. Libraries)

• Use of WI-FI enabled public spaces (e.g. Coffee shops)

• More use of occasional home working, where appropriate



42



43

Questions• With mobile working capability what is the office for?

• Where should work be carried out?




Next Generation Working (NGW) ProgrammeEnabling and Engaging our Staff,Changing our Business Processes

and Customer Relationships


NGW – How will employees be supported to make the changes?

• LGSS Workforce Strategy 2015 – 2018 - includes NGW specific items, such as NGW Change Ambassadors, new work environments , IT Skills assessment / development and need for culture / behavioural changes (Draft NCC Strategy is similar)

• HR Policies - generally fit for NGW purposes - New over-arching statement of Intent will be developed - A new NGW section of HR Handbook is being set up to collect

all relevant existing policies - Specific policies will be reviewed when there is a specific need

45



46


• Managers’ Training : Launch February 2015(LGSS) and May 2015(NCC) will lead NGW changes and work with NGW Change Ambassadors

• Employees - to develop a more mobile and IT confident workforce. - IT skills development programme including: online and classroom based learning, work based Super Users and Change Ambassadors

- Online learning and classroom training is available now on:• Software: SharePoint 2013, LANDesk, Oracle, MS Office: Lync,

Word, Excel, PowerPoint, Outlook.• Hardware: mobile technologies, tablets, smart phones, video

conferencing, scanning.

NGW – How will employees be supported to make the changes?


NGW Change Ambassadors – what are they for?


What will NGW Change Ambassadors do?

48

• Exciting role which will really make a difference - 39 LGSS Ambassadors in role and 66 NCC Ambassadors being recruited

• Change agents – role model super user of new technology enthuse others, improve local practices, communicate, feedback,

• Key role in making the NGW programme happen on the ground – “How to Guides” & workshops e.g. paperless meetings, Smart Working Team Charter

• Work closely with local team managers



NGW – What is the Next Gen mindset? You need to be thinking.......

49

• I have permission to think differently about how my team works both in terms of place and time

• It is up to me to start leading/ making NGW changes

• I know who my NGW Change Ambassador is and can ask them to support me in how and what to start with

• I know that How to Guides and NGW training programme can help me make the NGW Programme happen on the ground

• I can already do more with what I have



Where can I find out more about the NGW Programme and what

training and support is available for or me?


Next Generation training and development pages on Online Learning Centre http://lgss.learningpool.com


Next Generation Programme Pages: on NCC Intranet (and Camweb)

All you need to know.... • What’s happening and when• Success stories • FAQs• e-Guide to Next Generation Working •Regular Informer, LGSS Latest and Camweb Blog items


Improving business process -The CAN Test

• Challenge the Assumption of Necessity– Why are we doing this (at

all)?– Why are we doing this here?– Why are we doing it in this

way?– Why are we doing this now?

(rather than at another time)


54


How can Business Process be Improved?

By the public sector, for the public sectorBy the public sector, for the public sector


•Channel shift will continue – favour online contact

•Promote self – service / self funders (e.g. Breeze-e)

•More choice on where, when and how we interact with

customers – join up with other partners

•LGSS and NCC Brands will remains important

•Face challenges of working with new relationships

56


What will NGW mean for Customer Relationships?


57

NGW in a nutshell • NGW offers NCC / LGSS and their employees valuable choices and opportunities to benefit both• Specific service contexts will shape these choices - what are the business benefits your service wants for the future ?• Technologies and workplaces are enablers in order for the focus to be on outcomes not process•Some staff time investment is needed to realise the benefits• Motivated and trained staff with IT skills are critical • NGW Change Ambassadors are our key change agents



NGW – An exciting future

Documents

By the public sector, for the public sector What is the Next Generation Working Programme (NGW) all about?