Hearing and listening are different processes Hearing is a
physiological process Listening is a mental process
Slide 4
Most people are poor listeners Research shows most people
understand only half of what they hear After 24 hours, most people
remember only 10 percent of what they originally heard
Slide 5
Listening is an important job skill Effective listeners hold
higher job positions, promoted more often than poor listeners
Business managers rank listening as the communication skill most
crucial to their jobs Survey of Fortune 500 countries revealed
Slide 6
Listening is an excellent way to improve ones speaking skills
Speakers get many of their ideas by listening to lectures, TV,
radio, etc. Listening attentively to good speeches is an excellent
way to improve your own speaking skills
Slide 7
Listening skills are closely linked to critical thinking
Slide 8
Four types of listening Appreciative listening Empathic
listening Comprehensive listening Critical listening
Slide 9
Appreciative listening Listening for pleasure or enjoyment
Examples: listening to music or comedy routines Empathic listening
Listening to provide emotional support for the speaker Examples:
counselors and friends practice empathic listening when they
discuss something with a person in distress
Slide 10
Comprehensive listening Focuses on understanding the speakers
message Examples: listening to classroom lectures; getting
directions to a friends house Critical listening Involves
evaluating a message either to accept it or reject it Example:
listening to a sales pitch or a campaign speech are opportunities
to listen critically
Slide 11
Comprehensive and critical listening are most important for
public speaking
Slide 12
Critical thinking skills central to Comprehensive Listening
Ability to summarize information Ability to recall facts Ability to
distinguish between main points and minor points
Slide 13
Critical thinking skills important to Critical listening
Separating fact from opinion Spotting weaknesses in reasoning
Judging the quality of evidence
Slide 14
Four Cause of Poor Listening Not concentrating Listening too
hard Jumping to conclusions Focusing on delivery and personal
appearance instead of listening to a speakers message
Slide 15
Ways to Improve Listening Skills First, take listening
seriously Second, become an active listener Third, resist
distractions Fourth, dont be diverted by appearance or delivery
Fifth, suspend judgment until hearing a speakers full message
Sixth, focus your listening Seventh, develop strong note-taking
skills
