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Towards Electronic Government. E-Government. By: Mahesh Ahuja. Why e-government?. “Every other country is doing it, so its probably important and useful”. “Its hype”. “We don’t want to fall behind all others”. “We think it will provide faster, more convenient government services”. - PowerPoint PPT Presentation
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Why e-government?
“Every other country is doing it, so its probably important and useful”“Its hype”
“We don’t want to fall behind all
others”
“We think it will provide faster, more convenient government services”
“We think it will reduce costs for
individuals and businesses to deal
with government”
”We think it will reduce costs for
government
“We think it will improve
participation of citizens”
”To reduce corruption
and fight poverty”
”We think it’s a tool for transformation of
public administration”
Background
E-governance is more than just a government website on the internet. But..
What is it exactly? What are the benefits of e-governance? What can governments do to make it work?
e-Government more about “Governance” rather
than “Electronic”
e-Government is more about People and
Processes rather than Computers
e-Government is more about Transforming
rather than Translating the Processes
Vision for E-Government
It is not Computerizing the Existing Government Processes.
It is not digitizing the files and documents of the Government.
E-Government = Technology
E-Government = Government ( Change management and Transformation )
5
E-Government: What it is not
E-Government
The use of digital technologies to transform
government operations in order to improve
effectiveness, efficiency, and service delivery
Government
Use Information and Communication Technologies (ICT) to improve productivity and efficiency of processes within the government, bring greater transparency and accountability of pubic sector and enhance delivery of services to citizens, organizations and businesses.
Process Automation
ICT
Citizens, Organizations
and Businesses
Service Delivery
Defining E-Government
Work more
efficiently to
improve services
Work more
efficiently to
improve services
•……. Product of Public Sector Reform Agenda under New Public Management (NPM)
•……. Electronic Delivery of Information from Government to Citizens
•……. Effective means of Information Flows within Government
E-Government Concepts
New Public Management (NPM)
Concept emerged in 1980s
Reforming the Public Sector
Make the Public Sector more Efficient, Effective and Responsive according to needs of Citizens
Cutting the Cost of doing Business Operations within Public Sector
New Public Management (NPM)
The Main Advocate was USA under Regime of Democratic Government during 1990s
Political Agenda Work Better with Lesser Costs
“ ……… the Clinton administration believes it is time for a new customer service contract with the American People, a new guarantee of effective, efficient, and responsive government” – Bill Clinton
Government
Citizens
G2G
G2C
G2B
G2E
Employees
Governments
Businesses
G2G: Government-to-Government, includes Provincial & Local GovernmentsG2B: Government-to-Business, includes all Suppliers as well as Businesses procuring services from GovernmentG2C: Government-to-Citizen, includes all Citizens of PakistanG2E: Government-to-Employee, includes all Government EmployeesIEE: Internal Efficiency and Effectiveness
IEE
Categories of E-Government
Pre-Requisites
Appropriate infrastructure
Appropriate policies
Capacity development
ICT Applications
Relevant content
Towards e-Government
Basic Premise: Use of ICT to increase value of services
Proactive rather than Reactive
Effective as well as Efficient
Transparent as well as Accountable
Service Oriented; no more Function Oriented
Evolving Approach to Public Service Delivery
Towards E-Government
Fundamental Requirement Optimize Backend Processes to enhance Front end
Service Delivery
Eliminate redundant activities
Simplify
Consolidate similar activities
Towards E-Government
Moving Forward with Principle #1: Digitize & Propagate
Shift the Data Entry to Customers and Digitize it
Make the Process as Paperless as you can
Make Information more Accessible Upstream &
Downstream to those who need it
Shrink the Distance between Information &
Decision
Capture Information at Source
and propagate throughout the Process
Towards E-Government
Moving Forward with Principle #2: Vitrify
Provide on-demand tracking information for
customers of the process
Design Standard Partner Interface Process for
Seamless Exchange of Information
Provide visibility through
fresher and richer
information about
process status