BVC-Thiess Services - Omnibus-Maximo - 2012

IBM Software Group

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Business Value Connection Thiess Services Maximo-Omnibus

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IBM Software Group | Tivoli software


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Company Profile Thiess Services

Thiess Services is one of the largest healthcare infrastructure service providers

in Australia and NZ.

They have implemented Maximo to support their healthcare services contract

at Royal North Shore Hospital in Sydney




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Situation & Opportunity Thiess Services are paid to provide maintenance and support

services for key facilities at the Royal North Shore Hospital.

They are charged abatements when issues are raised or

identified but not responded to within the agreed SLA

The current contract covers 3 buildings at RNSH each with a different Building Management System. Currently the BMS

send alerts of issues to an email account. This email

account is monitored by Thiess Services staff. If they do not

respond quickly and record the issue as a service request in

Maximo, an abatement can be recorded.

For example a broken/stopped lift with one of more people

trapped can cost up to $10,000 per hour (Note: this is not an

actual value)




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IBM Software and Tivoli Proposition Desired State

Proposing Omnibus as middleware between BMS and Maximo Omnibus will capture the event from the BMS and immediately

raise a Maximo Service Request and assign it to one of its internal staff or a sub-contractor. This will reduce the time to get the issue recorded in Maximo and reduce any abatement raised for the issue.

Expected benefits: Improved customer service levels

Reduced abatements means more $$$ for Thiess Services

Extended asset life




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Next Steps

1. Present the capabilities of Omnibus to Thiess Services.

2. Workshop the proposed solution and show how it will work with the current building management systems.

3. Demonstrate the integration between Omnibus and Maximo, including a simulation of events being captured by Omnibus from an external system

4. Engage the Certus sales rep to work with Thiess on the software licence prices and implementation services estimates

5. Workshop initial set of probes and Maximo transactions to be raised.

6. Configure initial set in Thiess Services Test environment.

7. Test across a selected range of events and resultant transactions.

8. Plan migration to Production.

9. Execute migration and implementation into Production.

10. Confirm the solution is behaving as designed and configured

Documents

BVC-Thiess Services - Omnibus-Maximo - 2012