BVC - Thiess Service BMS

Business Value Connection Thiess Service

Peter Tuton Service Management Solution Architect

© 2012 International Business Machines Corporation 2

Organisation Profile

• “Established in 1987 as part of the Thiess Group, we have amassed

considerable experience, capabilities, skills and resources to become an

industry leader. Today, we play a critical role in developing and delivering

smart and diversified service solutions that optimise asset performance for

government, utilities, commercial and industrial clients. Our long-term client

partnerships are based on performance, aligned goals, shared knowledge and

trust.

• They are sustained by the expert advice and innovative approaches of our

people who are committed to exploring how cutting-edge engineering

techniques and new technologies deliver greater efficiencies, lower costs and

improved sustainable outcomes. With our sights firmly fixed on the future, we

work towards enhancing our clients’ assets. We are determined to remain

competitive and relevant as we deliver sustainable service solutions that

achieve more with less, and improve our environment and the communities in

which we live and work”


Situation

• Thiess Services bid and won the 25-year Facilities Management contract for

Royal North Shore Hospital (RNSH).

• The solution is provided as a service, using (an existing) Maximo

deployment as a key component for the management of the RNSH assets.

• Financial penalties apply if stringent SLAs are not met. – E.g. An occupied lift has failed = acknowledge < 5min, resolved < 2hr

• Current processes rely on help-desk staff being notified of a issue and

raising a service request against the appropriate asset. – SLA clocks starts ticking from the moment Thiess are notified

• Multiple (three) Building Management Systems (BMS) are already in place – Each with unique administration requirements

– Each with different notification methods

• Strategy is to use the service to manage future projects, new and existing


Benefits

• In short, financial penalties will be avoided / reduced. – With an automated solution, Thiess Services will reduce reliance on human being involved in

the reporting processes, resulting in a reduction in error (e.g. incorrectly assigned assets) and

increasing both time to notification and time to resolution.

– Predictive failure, ensuring assets are taken offline before an issue occurs that result in a

penalty

– For example, the penalty of an occupied lift unacknowledged is $5000 / 15 min – this will

not apply if the occurrence is automated

• Knowledge of asset performance – Allows for the proposal of better performing assets for new projects

– Allows for improved prediction on likely asset replacement timeframes for exiting assets –

before bidding

• Ability to be more competitive in bid proposal – SLAs are known and met – details in bid response

– Solution cost is known – bid price has less risk

– Asset performance is known – knowledge of what they are managing


Solution

• “Smarter Physical Infrastructure”, comprising of: – Existing Maximo implementation

– Existing BMSs

– Deployment of Netcool OMNIbus and Impact

– Deployment of integration from OMNIbus to Maximo

– Implementation of integration from BMSs to OMNIbus

– Development of business rules (e.g. to create a work order from a service request)

Maximo

OMNIbus Impact

BMS BMS BMS

Assets

Thiess

RNHS

Warehouse

Reporting


Next Steps

• Engage appropriate Business Partner – done (Certus)

• Architect solution concept - done

• Demonstrate solution concept - done

• BP to propose price for software and services - done

• Thiess Services to submit PO - done

• BP to begin implementation – done – First phase complete to UAT.

– Mostly implemented by Thiess Services, with assistance by Certus and Eirteic.

• Thiess Services to feedback solution success – continuing

• Thiess Services to become reference and develop “success story” – in-progress

Documents

BVC - Thiess Service BMS