BusinessUSA

Igniting Innovation Showcase Overview

U.S. Department of Commerce and U.S. Small Business Administration

February 6, 2014

BusinessUSA is the gateway to resources for entrepreneurs and businesses to grow and succeed BusinessUSA is the official business assistance resource for

the U.S. government Established in October 2011 Co-managed by the U.S. Department of Commerce and the

U.S. Small Business Administration

Authority Presidential Memorandum

“Making it Easier for America’s Small Businessesand America’s Exporters to Access GovernmentServices to Help them Grow and Hire”

(October 28, 2011)

Alignment to Other Executive Orders and Initiatives

Customer Service

Executive Order 13571 - Streamlining Service Delivery and Improving Customer Service (April 27, 2011)

Technology and Efficiency

Digital Government Strategy (May 23, 2012)

Exports

Presidential Memorandum – Maximizing the Effectiveness of Federal Programs and Functions

Supporting Trade and Investment (February 17, 2012)

Risk & Novelty

Collaboration & Engagement

Efficiency & Effectiveness

Transferability & Scalability

Breaking down silos Innovative technology adaption Budgetary risk Constantly evolving

environment

Integrating business resources through a single point of entry

Provides a personalized service delivery approach

Streamline and coordinate to reduce costs and provide customer-oriented service

Intergovernmental Collaboration -Internal Stakeholders

24 Federal departments and agencies

External Stakeholders Collaboration with state and

local government Other partnerships

Begin at federal level and scale to state, local, non-profit, foundation resources, etc.

Start with federal business and exporting space and use improvements as model for other areas

Adopting private sector innovations to public resources

BusinessUSA = easy access to government resources Prior to BusinessUSA, businesses and entrepreneurs needed to know what resources existed

and which Agency to contact

BusinessUSA simplifies discovery by offering a multi-channel approach for customers to get answers irrespective of the ultimate service provider. Access points include… Business.USA.gov 1-800-FED-INFO E-mail Chat Social Media

Growing fast…but, we’re just getting started! Since 2012, BusinessUSA has…

Over 1.5 million website visits and 4.3 million page views More than 14,000 phone inquiries Over 79,000 newsletter subscribers and 28,000 twitter followers Promoted more than 200 success stories and 25,000 business-related events Expanded business resources from 297 to over 5,700 to date