Upload
kimo
View
32
Download
2
Embed Size (px)
DESCRIPTION
Business Unit: Nuisance Abatement Objective 3.1: Close 93 percent of cases by the Service Level Agreement (SLA). Business Unit: Nuisance Abatement (Subdivision: Mow Clean) Objective 3.2: The number of lots mowed daily per mowing crew. - PowerPoint PPT Presentation
Citation preview
Department of Code Compliance
Management Review Report
FY-10-11 1
Table of Contents Section PageObjectives: Animal Services 4
1.1 Increase the number of animals adopted 5
1.2 Increase the number of animal impoundments 6
1.3 Increase the number of pets registered 71.4 Decrease the number of loose and loose/aggressive animal calls from citizens
8
Objectives: Neighborhood Code Compliance Services 9
2.1 Increase the number of Graded License Inspections conducted annually 10
2.2 Increase the percentage of Proactive Service Requests 11
2.3 Reduce the number of Quality Service Requests 12
2.4 Decrease the number of high weed and litter service request 13
2.5 New District Reduction of Service Requests by 5% 14
Objectives: Nuisance Abatement 15
3.1 Close cases within the Service Level Agreement 16
3.2 Number of lots mowed per mowing crew 17
3.3 Increase the number of lots mowed and cleaned 18
3.4 Collect illegally dumped tires 193.5 Close mow clean and closure cases with the Service Level Agreement 20
Department of Code Compliance
Management Review Report
FY-10-11 2
Table of Contents Section PageObjectives: Demolition 214.1 Increase the number of commercial / residential properties with a goal
of demolishing 12 structures in FY 10-1122
4.2 Decrease the demolitions of commercial / residential structures by 10% 23
Objectives: Mosquito Control 24
5.1 Increase total mosquito control activities to 15,100 for FY 10-11 25
5.2 Increase mosquito collections made by species specific gravid trap method to 79% for FY 10-11
26
5.3 Increase mosquito control activities to 6,144 per FTE for FY 10-11 27
Objectives: Restaurant Bar and Inspection Division 28
6.1 Increase the number of corrections from previous food inspections 29
6.2 Increase the number of food inspections per FTE 30
6.3 Decrease the number of total Violations by 5% for FY 10-11 31
6.4 Increase customer satisfaction 32
Department of Code Compliance
Management Review Report
FY-10-11 3
Table of Contents Section PageObjectives: Administration 33
7.1 Budget Expenditures 34
7.2 Revenues Collected 35
Objectives: Administration 36
8.1 Code Compliance Monthly Collections in FY10-11 37
Department of Code Compliance
Management Review Report
FY-10-11 4
Business Unit: Animal ServicesObjective Source1.1 Increase the number of animals adopted to 2,800 for FY10-11 Chameleo
n
1.2 Increase the number of animal impoundments from 34,299 in FY09-10 to 36,000 in FY10-11
Chameleon
1.3 Increase the number of pets registered from 52,464 in FY09-10 to 55, 612 in FY10-11
Chameleon
1.4 Reduce the number of loose and loose/aggressive animal calls from citizens to 20,000 calls for FY10-11
CRMSChameleon
Department of Code Compliance
Management Review Report
FY-10-11 5
Business Unit: Animal Services Objective 1.1: Increase the number of animals adopted to 2,800 for FY10-11
0
50
100
150
200
250
300
Nu
mb
er o
f A
nim
als
Ad
op
ted
Animals Adopted 220 191 195 232 205 0 0 0 0 0 0 0 1,043
Goal 180 200 200 260 250 250 250 250 250 220 250 240 2,800
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11Yearly
Total
Department of Code Compliance
Management Review Report
FY-10-11 6
Business Unit: Animal Services Objective 1.2: Increase the number of animal impoundments from 34,299 in FY09-10 to 36,000 in FY10-11
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Nu
mb
er o
f A
nim
als
Imp
ou
nd
ed
Animals Impounded 2,643 2,217 2,137 2,187 1,671 0 0 0 0 0 0 0 10,855
Goal 2,708 3,467 2,814 2,597 2,563 2,244 2,908 3,375 3,404 3,426 3,333 3,161 36,000
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11Yearly
Total
Department of Code Compliance
Management Review Report
FY-10-11 7
Business Unit: Animal Services Objective 1.3: Increase the number of pets registered from 52,464 in FY 09-10 to 55,612 in FY 10-11
0
1,000
2,000
3,000
4,000
5,000
6,000
Nu
mb
er o
f P
ets
Reg
iste
red
Pets Registered 3,617 3,366 4,560 4,325 3,100 0 0 0 0 0 0 0 18,968
Goal 5,283 4,047 3,754 4,618 4,547 5,120 4,513 4,447 4,833 4,578 5,137 4,735 55,612
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 8
Business Unit: Animal Services Objective 1.4: Reduce the number of loose and loose/aggressive animal calls from citizens to 20,000 calls for FY10-11
0
500
1,000
1,500
2,000
2,500
3,000
Nu
mb
er o
f L
oo
se &
Lo
ose
/Ag
gre
ssiv
e A
nim
al C
alls
Loose & Loose Aggressive Animal Calls 1,949 1,493 1,452 1,703 1,170 7,767
Goal 2,000 2,100 1,600 1,600 2,475 900 1,050 1,625 1,525 1,650 1,875 1,600 20,000
Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 9
Business Unit: Neighborhood Code Compliance Services
Objective Source
2.1 Increase the number of Graded License Inspections conducted annually
CRMSCrystal
2.2 Increase the percentage of Proactive Service Requests CRMS
2.3 Reduce the number of Quality Service Requests CRMS
2.4 Decrease the number of high weed and litter service request CRMSCrystal
2.5 New District Reduction of Service Requests by 5% CRMS
Department of Code Compliance
Management Review Report
FY-10-11 10
Business Unit: Neighborhood Code Compliance ServicesObjective 2.1: Increase the number of Graded License Inspections conducted annually to 1,540 for FY10-11
0
50
100
150
200
250
Num
ber
of G
rade
d Li
cens
e In
spec
tions
# of Graded License Inspections 62 72 30 208 65 437
Goal 65 76 41 88 134 135 68 165 163 177 223 205 1,540
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 11
Business Unit: Neighborhood Code Compliance ServicesObjective 2.2: Increase the percentage of Proactive Service Requests created by Officers to 55%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Per
cen
t o
f P
roac
tive
Ser
vice
Req
ues
ts
% of Proactive SRs 72% 61% 82% 50% 47% 0% 0% 0% 0% 0% 0% 0% 0%
Goal 55% 55% 55% 55% 55% 55% 55% 55% 55% 55% 55% 55% 55%
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 12
Business Unit: Neighborhood Code Compliance Services-Community CodeObjective 2.3: Reduce the number of Quality Service Requests (call back complaints) as compared to the same period last fiscal year by 5 percent
0
10
20
30
40
50
60
70
80
90
100
Nu
mb
er o
f Q
ual
ity
Ser
vice
Req
ues
ts
# of Quality SRs 27 31 12 10 13 93
Goal 19 18 62 30 16 14 29 32 64 32 29 29 374
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 13
Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.4: Decrease the number high weed and litter service requests by 12 percent
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Nu
mb
er o
f H
igh
Wee
d a
nd
Lit
ter
Req
ues
ts
# of High Weed and Litter SRs 2,673 1,665 1,183 1,005 677 7,203
Goal 2,543 1,452 1,106 1,118 829 2,776 4,898 5,427 3,989 3,344 2,691 2,771 32,944
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 14
Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.5: New District Reduction of all SR’s by 5%
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
New
Dis
tric
t R
edu
ctio
n o
f S
R b
y 5%
Total number of SR's 12,106 12,298 7,589 5,952 5,049 0 0 0 0 0 0 0 42,994
New District Reduction of SR by 5% 8,946 7,586 5,474 7,396 6,387 9,122 14,324 12,617 13,993 18,377 11,849 12,878 128,949
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 15
Business Unit: Neighborhood Nuisance Abatement
Objective Source
3.1 Close 98 percent of cases by the Service Level Agreement (SLA) for Nuisance Abatement (Subdivision: Mow Clean / R.I.I.P)
CRMSCrystal
3.2 The number of lots mowed daily per mowing crew Mow Clean Work Order
3.3 Increase the number of lots mowed and cleaned from 23,886 in FY09-10 to 24,000 in FY10-11
CRMS
3.4 Collect 30,000 illegally dumped tires in FY10-11 Mow Clean Work Order
3.5 Close 70 percent of mow clean and closure cases by the Service Level Agreement (SLA)
CRMSCrystal
Department of Code Compliance
Management Review Report
FY-10-11 16
Business Unit: Nuisance Abatement Objective 3.1: Close 93 percent of cases by the Service Level Agreement (SLA)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Per
cen
tag
e o
f C
ases
Clo
sed
wit
hin
SL
A
Cases Closed w/I SLA 86% 81% 79% 79% 99%
Goal 93% 93% 93% 93% 93% 93% 93% 93% 93% 93% 93% 93% 93%
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 17
Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.2: The number of lots mowed daily per mowing crew
$0
$50
$100
$150
$200
$250
$300
Cost to Mow and Clean Lots 8 10 10 10 10 10
Goal 15 15 15 15 15 15 15 15 15 15 15 15 15
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 18
Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.3: Increase the number of lots mowed and cleaned from 23,886 in FY 09-10 to 24,000 in FY 10-11
0
500
1,000
1,500
2,000
2,500
3,000
3,500
Nu
mb
er o
f L
ots
Mo
wed
an
d C
lean
ed
Lots Mowed and Cleaned 2,596 716 786 589 318 5,005
Goal 2,350 1,959 1,086 1,024 427 1,797 2,571 2,742 2,664 2,735 2,663 2,012 24,030
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 19
Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.4: Collect 30,000 illegally dumped tires in FY10-11
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Nu
mb
er
of
Tir
es
Co
llec
ted
Number of Tires Collected 347 2,105 1,416 1,577 1,091 6,536
Goal 2,732 2,237 3,191 3,333 3,515 3,250 2,596 2,033 1,302 2,119 1,665 2,027 30,000
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 20
Business Unit: Nuisance Abatement (Subdivision: Mow Clean)Objective 3.5: Close 70 percent of mow clean and closure cases by the Service Level Agreement (SLA)
0%
20%
40%
60%
80%
100%
120%
140%
160%
180%
200%
Per
cen
tag
e o
f C
ases
Clo
sed
wit
hin
SL
A
Cases Closed w/I SLA 98% 100% 91% 91% 99% 40%
Goal 85% 99% 88% 88% 88% 88% 66% 64% 58% 37% 44% 39% 70%
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 21
Business Unit: Demolition
Objective Source
4.1 Increase the number of commercial / residential properties with a goal of demolishing 12 structures in FY 10-11
4.2 Decrease the demolitions of commercial / residential structures by 10%
Department of Code Compliance
Management Review Report
FY-10-11 22
Business Unit: DemolitionObjective 4.1: Increase the number of commercial / residential properties with a goal of demolishing
175 structures in FY 10-11
0
5
10
15
20
25
30
35
40
45
50
Nu
mb
er o
f S
tru
ctu
res
Dem
oli
shed
Number of Structures Demolished 0 0 29 31 21 81
Goal 14 14 15 15 14 15 15 15 15 15 14 14 175
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 23
Business Unit: DemolitionObjective 4.2: Decrease the time of demolishing commercial/residential structures by (10% Decrease) Note: A zero in the “Time to Demolish Structure” field indicates no demolition during the month
20
40
60
80
100
120
140
160
180
200
220
240
260
280
300
Tim
e to
Dem
olish
Stru
ctur
e
Time to Demolish Structure 0 0 88 240 179 507
Goal 76 70 59 64 66 90 34 50 76 35 39 0 659
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 24
Business Unit: Mosquito Control
Objective Source
5.1 Increase total mosquito control activities to 15,100 for FY10-11
5.2 Increase mosquito collections made by species specific gravid trap method to 79% for FY10-11
5.3 Increase mosquito control activities to 6,144 per FTE for FY10-11
Department of Code Compliance
Management Review Report
FY-10-11 25
Business Unit: Mosquito ControlObjective 5.1: Increase total mosquito control activities to 15,100 for FY10-11
0
1,000
2,000
3,000
4,000
5,000
6,000
To
tal M
osq
uit
o C
on
tro
l Act
ivit
ies
Total Mosquito Control Activities 1,278 1,034 1,586 2,282 1,858 8,038
Goal 1,422 1,164 533 1,208 744 1,453 1,338 1,466 1,382 1,707 1,453 1,230 15,100
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly
Total
Department of Code Compliance
Management Review Report
FY-10-11 26
Business Unit: Mosquito ControlObjective 5.2: Increase mosquito control activities to 6,144 per FTE for FY10-11
0
100
200
300
400
500
600
700
800
Mo
squ
ito
Co
llec
tio
ns
per
FT
E
Mosquito Collections per FTE 426 345 529 761 619 2,680
Goal 531 711 399 613 408 491 494 496 523 528 543 407 6,144
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11Yearly
Total
Department of Code Compliance
Management Review Report
FY-10-11 27
Business Unit: Mosquito ControlObjective 5.3: Increase the percent of mosquito borne disease detected before a human case is reported by 80% for 10-11
0%
20%
40%
60%
80%
100%
120%
Per
cent
of
Mo
squi
toB
orn
e D
isea
se D
etec
ted
% of Mosquito Borne Disease Detected 100% 0% 0% 0% 0% 100%
Goal 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80%
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly
Total
Department of Code Compliance
Management Review Report
FY-10-11 28
Business Unit: Restaurant Bar and Inspection Division
Objective Source6.1
Increase the number of corrections from previous food inspections violations with a goal of 12,000 corrections
Crystal
6.2
Increase the number of food inspections per FTE with a goal of 920 inspections per Sanitarian
Crystal
6.3
Decrease the number of total Violations by 5% for FY 10-11 Crystal
6.4
Increase the percent of customer satisfaction with food safety presentation to 91%
Crystal
Department of Code Compliance
Management Review Report
FY-10-11 29
Business Unit: Restaurant Bar and Inspection DivisionObjective 6.1: Increase the number of corrections from previous food inspections violations with a goal of 12,000 corrections annually
0
250
500
750
1,000
1,250
1,500
1,750
2,000
2,250
2,500
2,750
3,000
To
tal F
oo
d In
spec
tio
n C
orr
ecti
on
s
Food Inspection Corrections 653 472 405 635 518 2,683
Goal 720 840 840 1,140 1,140 1,140 1,140 840 1,200 1,320 1,200 480 12,000
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 30
Business Unit: Restaurant Bar and Inspection DivisionObjective 6.2: Increase the number of food inspections per FTE with a goal of 900 inspections annually
0
10
20
30
40
50
60
70
80
90
100
110
120
130
140
150
To
tal F
oo
d In
spec
tio
ns
per
FT
E
Food Inspections per FTE 117 42 46 69 49 323
Goal 90 50 48 64 48 64 88 88 88 96 96 80 900
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 31
Business Unit: Restaurant Bar and Inspection DivisionObjective 6.3: Decrease the number of total Violations by 5% for FY 10-11
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
5,000
5,500
6,000
To
tal N
um
be
r o
f V
iola
tio
ns
Total Violations 2,406 1,351 1,320 1,778 536 7,391
Goal 3,549 2,882 3,773 3,468 3,376 4,418 3,807 2,969 2,764 2,788 3,030 2,222 39,047
Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 32
Business Unit: Restaurant Bar and Inspection DivisionObjective 6.4: Increase the percent of customer satisfaction with food safety presentation to 91%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Per
cen
t o
f C
ust
om
er S
atis
fact
ion
% of Customer Satisfaction 90% 91% 99% 99% 97% 95%
Goal 91% 91% 91% 91% 91% 91% 91% 91% 91% 91% 91% 91% 91%
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 33
Business Unit: Administration
Objective Source
7.1
Budget Expenditures Advantage
7.2
Revenues Collected Advantage
Department of Code Compliance
Management Review Report
FY-10-11 34
Business Unit: AdministrationObjective 7.1: Budget expenditures kept in line at or below budget.
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
Ex
pe
nd
itu
res
Ex penditures 7.2% 7.9% 15.1% 29.9% 39.6%
Goal 8.3% 16.7% 25.0% 33.3% 41.7% 50.0% 58.3% 66.7% 75.0% 83.3% 91.7% 100.0%
Oct-10 Nov -10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May -11 Jun-11 Jul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 35
Business Unit: AdministrationObjective 7.2: Revenues Collected
CCS has identified a report issue for certain revenue codes. These YTD totals are overstated because they include billed and actual cash received.
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
Rev
enue
Revenue 4.2% 3.1% 15.2% 8.1% 3.6%
Goal 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3% 8.3%
Oct-10 Nov-10 Dec-10 J an-11 Feb-11 Mar-11 Apr-11 May-11 J un-11 J ul-11 Aug-11 Sep-11 Yearly Total
Department of Code Compliance
Management Review Report
FY-10-11 36
Business Unit: Revenue & Collection
Objective Source
8.1
Decrease the number of previous years delinquent Multi-Tenant accounts by 50%
Advantage
Department of Code Compliance
Management Review Report
FY-10-11 37
Business Unit: Revenue & Collections Team Objective 8.1: Decrease the number of previous years delinquent Multi-Tenant accounts by 50%
50
65
80
95
110
125
Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11
Del
inq
uen
t M
ult
i-T
enan
t A
cco
un
ts
Delinquent Multi-Tenant accounts 120 117 113 108 86
Goal 125 120 115 110 105 100 95 90 85 80 75 70
Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11