Business Services Assessment (BSA)

Overview Status

Update to the NAC Institutional Committee

March 16, 2016

Business Services Assessment

Agency

Integration

TCAT Technical

Capability

Assessment

Team

Business

Services

Assessment

Program/

Project

Planning Strategic

Workforce

Planning

NEW AGENCY

OPERATING MODEL Competition

Practices

IMPERATIVE: Establish a more efficient operating model that maintains

critical capabilities AND meets current and future mission needs

Capability

Leadership

Business Services Assessment (BSA)

Overview

Purpose Process

By engaging Mission Support functions through the BSA, we are

working to evaluate the health of each mission support area in a

more strategic manner; identifying opportunities for optimization; and

developing risk-informed recommendations. The assessments are

being conducted in a manner that maintains transparency and

involves stakeholders throughout the process.

Success Criteria

• Enables services to the extent and at the determined location(s)

based on decisions that results in operations designed to

optimally meet current and future missions.

• Enables a balance to optimize operations both locally and globally

• Does not introduce unacceptable risk to the Agency

programs/projects

• Provides transparent decisions that are communicated internally

and externally

• Ensures effective sharing of solutions/capabilities and

collaboration across Centers and Mission Directorates

• Enables reinvestment strategies that seek to restore shortfalls

and/or strengthen Agency business services, when savings are

recouped

Functional Owner

Implements MSC decisions

Mission Support Council (MSC)

Serves as decision-making body for BSA

Business Services Steering Committee

Provides guidance and direction to core

teams

Integrates activities across core teams

Develops options & seek input from

stakeholders

Presents risk-informed recommendations to

MSC

BSA Core Team

Refine scope for assessment activity

Collect data & benchmark

Evaluate the health of current practices

Provide findings and observations

Provide opportunities for optimization

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Business Services Assessment (BSA)

Assessments Complete

BSA

Imp

lem

en

tati

on

Pla

nn

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Milestones IT

BSA

Procurement

BSA

Human Capital

BSA

MSC Decisions Made May 2015 Nov 2015 Feb 2016

Implementation Plan to MSC March 2016 April 2016 June 2016

Agency Decisions on

Information Technology BSA

May 2015

Based on BSA recommendations, the NASA Mission Support Council made the following decisions:

1. Clearly defining roles, responsibilities and the governance structure to establish clear

authorities of the Agency CIO for management and oversight of the NASA IT portfolio

as required by FITARA and other policies and regulations.

2. Implementing a federated/hybrid approach to data centers in order to develop an

agency level data center enterprise architecture to serve as a decision framework for

consolidation of assets, strategic sourcing, and future investments.

3. Executing a network transformation initiative to enable a seamless, integrated agency

system that provides reliable, secure and lower cost services enabling cross center

collaborations.

4. Consolidating end-user services for both workstations and collaboration tools to

improve security, maintain interoperability standards, maximize efficiencies and meet

growing demands for that work across the agency and extend to external partners.

5. Conducting a zero-based review of IT Security spending to actively and clearly

understand the agency risk posture and inform action plans and investment

strategies.

Agency Decisions on

Procurement BSA

November 2015

Based on BSA recommendations, the NASA Mission Support Council made the following decisions:

1. Expanding and strengthening the use of strategic sourcing vehicles to reduce the number of procurement instruments and enable efficiencies

2. Making strategic acquisition assignments in line with the new agency operating model to enable strengthen capabilities and reduce the overall number of procurement instruments

3. Streamlining contract management, reducing the number of tasks, and reducing incremental funding actions to enable more efficient operations

4. Establishing a community of practice to assist with Source Evaluation Boards and centralize management to contract pricing to streamline practices

5. Establishing standard policy guidance to enable more efficient operations

6. Enabling strong and effective knowledge capture and sharing capabilities to improve cross-center collaboration

7. Integrating project management principles into the acquisition process to enhance metrics and reduce lead times

8. Establishing a leadership support model to enable more inter-dependence amongst Center procurement offices and enhance operations

Agency Decisions on

Human Capital BSA *

February 2016

Based on BSA recommendations, the NASA Mission Support Council made the following decisions:

1. Establishing a Strategic Workforce Planning process and capability that works

collaboratively with Missions/Centers.

2. Implementing innovative approaches to enhance recruiting as an Agency and improving

awareness of NASA-wide job opportunities outside the Agency.

3. Centralizing transactional operations for classification and staffing and conducting an

evaluation of executive resources to determine the best way to manage.

4. Implementing an Agency-wide program to expose early career hires to work across NASA

during their first 2 years of employment.

5. Developing and implementing a more structured approach for communicating, identifying

and filling supervisory or team lead positions.

6. Conducting zero-based reviews of Agency-wide training and Organizational Development

and recommending go-forward approaches.

7. Providing strong and effective support structures for employees working cross-

organizational and cross-center.

* Decisions to be discussed in detail by Dan Tenney

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Business Services Assessment

(BSA)

In-Progress

Budget & Management

(Sep 2015 – Apr 2016)

• Out-briefing findings,

observations and

optimization

opportunities to the

BSSC 2/29 – 3/4

• BSSC developing

options to vet with

stakeholders

• MSC scheduled for 5/24

Facilities

(Nov 2015 – Jun 2016)

• Core team finalizing

health assessment and

developing

optimization

opportunities

• Out-briefing to BSSC

4/25-29

• MSC scheduled for 8/4

On

go

ing

De

ep

Div

es

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De

ep

Div

es

Technical Authority/

Technical Excellence (June 2016 – Sept 2016)

Security (Sept 2016 – March

2017)

Institutional

Operational Safety (Dec 2016 – Apr 2017)

Logistics (March 2017 –

July 2017)

BSAEducation

(Mar 2016 – Sep

2016)

• Core team

recently

selected

• Will be meeting

to develop

scope and

schedule for

BSSC approval

Back-Up

NASA Pre-decisional: Internal Use Only

BSA Overview