BUSINESS RECOVERY

Nick Austin, Director of Product Management

Hope Matheson, Training and Communications Lead

The coronavirus

pandemic has changed

the world we live in.

• Over the last few months, many of us have

had to pivot our patient care and our

businesses to protect the health of our

communities.

• But, physical therapists are specialize in

pivoting.

It’s been a long few months

ON MARCH 17, CMS ANNOUNCED COVERAGE

FOR E-VISITS FOR PHYSICAL THERAPY. WE BEGAN

HOSTING ALL OF YOU TWICE WEEKLY TO DISSEMINATE

AND DISCUSS INFORMATION AS IT BECAME AVAILABLE.

SLOWLY, OTHER INSURANCES BEGAN

EXTENDING AND EXPANDING COVERAGE TO

TELEHEALTH AND WE INTRODUCED OUR

CORONAVIRUS TOOLKIT TO HELP CORRAL AND SHARE

INFORMATION.

Based on what we learned and your feedback, our developers released v18 of

TheraOffice, which included Telemedicine Billing Rules.

On April 30th, the industry experienced a massive win when CMS opened telehealth

coverage for PT/OT/SLP using regular therapy codes, which will be paid at the same

rate as in-person services.

This past month, we have seen Tennessee BCBS announce permanent telehealth coverage, a massive win for PT advocacy.

And CMS has clarified providers billing institutionally will also be able to offer and be paid for telehealth services by Medicare.

…and therapy

will keep innovating.

We know everyone’s first priority remains keeping their

staff and their patients safe while recovering business.

And for every clinic, the path over the next few months will

be unique. This fight is far from over.

We’ve heard so many creative ideas, both internally and

from all of you. So, to assist with the process and to help

guide you through some ways TheraOffice can help, we are

introducing the Business Recovery section of our

Toolkit.

• This page is a landing page

for tips, features, and report

recommendations to help

guide your clinic’s recovery

efforts.

• In today’s webinar, we will

cover the resources available

now, but keep checking back

as we will be continually

updating this page with

helpful resources as the

situation develops.

https://www.theraoffice.com/business-recovery/

Optimizing Your Schedule

• We’ve heard from many clinics who have instituted one-in-one-out policies as they have begun opening their doors for patient care.

• And while this policy is a great way to reduce traffic and contact, it can be a strain on front desk staff to schedule.

• To help make this easier, we recommend setting Alternating Schedule Increments in your Application options to visually differentiate blocks on the schedule.

Reduce wait room time and contact • The TheraOffice Patient portal, an add on feature available now for web customers, enables your

patients to fill out all their intake paperwork from their own private devices.

– This reduces the amount of time spent in your clinic filling out intake paperwork, as well as contact with high-touch surfaces such as clipboards and pens.

– All the information which patients provide in the portal can then be imported directly into your TheraOffice, which has the added bonus of saving time and data entry for your staff.

– For more information on the patient portal, take a look at our previously recorded Patient Portal webinar, available now in your training center. This webinar includes a demo, pricing, and details the numerous advantages of this tool

– To sign up for the portal, visit https://www.theraoffice.com/portal/

Mobile Check in and Payment: Coming Soon

• As we all look for ways to streamline the patient journey to

reduce contact and increase safe interactions, our

developers have been hard at work to introduce a new

feature which will enable patients to check in their own

appointments via text, as well as pay their copays from

their phone.

• This feature is still in development, but is coming soon.

Keep an eye out for a follow-up webinar with Nick and I to

formally introduce this feature.

Harnessing Data for Recovery

• TheraOffice reports can be utilized both to understand

where your clinic is at and to also identify potential

gaps created by the COVID-19 Pandemic.

– Authorization Detail

– Charge Audit by Appointment Type

– Patients by Date Last Seen

– Trended Visits

– Trended Payments

Authorization Detail

• Patients that stopped their treatment

early will have expired authorizations

that require getting updated.

• We recommend running the

Authorization Detail report to capture

these expired auths for your current

unlocked and active cases.

Charge Audit by Appointment

Type

• Mentioned in previous webinars as it

relates to Telehealth.

• Report allows you to query your charges

by the appointment type that they were

checked in for.

• Groups by insurance and then tells you

the modifiers and place of service for

those charges.

Patients by Date Last Seen

• Typically, TheraOffice users have

deployed the Not See in 2-4 Weeks

Search/Report to monitor patients that

are falling off the schedule.

• The problem now is… its been more

than 4 weeks.

• A new alternative report is now

available in the Patients by

Trended Visits

• When applying for any kind of

federal/state assistance, you are often

asked to show how your clinic has been

impacted by COVID.

• The trended reports are a great way of

viewing that data sliced and diced

multiple ways.

Trended Payments

• Same as the Trended Visits report

except for Payments.

How to get these

reports Reports are available upon request, free of charge.

Contact our support department at support@theraoffice.com for us to load these new reports into your database.

Questions?