visit bw.edu/cpd call 440.826.2253 email bwpd@bw.edu

BUSINESS PROCESS MANAGEMENT CERTIFICATE SERIES

Essentials of Business Process ManagementLeveraging Operational Excellence for Strategic AdvantageLIVE Virtual Course | September 10, 12 & 17, 2019

Process Mapping & Systems ThinkingHow to Streamline and Redesign Business ProcessesBerea, OH | October 10-11, 2019

Improving & Innovating Business ProcessesThe Art and Science of Business ResultsBerea, OH | October 22-23, 2019

Sustaining Operational ExcellenceCreating a Culture of Continuous ImprovementBerea, OH | November 19-20, 2019

Essentials of Six Sigma (web-based)On-Demand

Implementing Process Improvement Solutions (web-based)On-Demand

New Certification

Option

All seminars and online classes can be taken individually, as part of the certificate or as a customized training at your organization.

WHY BPM IS VITALIn the 21st century, Business Process Management (BPM) has emerged as the glue that enables organizations to effectively integrate strategic initiatives, IT investments, and day-to-day operations – thereby enabling sustainable operational excellence. BPM is not a one-size-fits-all technical solution. It requires business insight, political acumen and strategic creativity.

To help you meet this challenge, BW has created the

BPM Professional Development Series and Certification Program

This hybrid program delivers the essential tools and skills you need to understand and analyze process performance, improve or innovate process design, gain buy-in for solutions, and achieve maximum, sustainable impact on bottom-line performance. Components include:

CORELIVE, WEB-BASED TRAINING• Essentials of Business Process

Management (BPM)

TWO-DAY, CLASSROOM SEMINARS• Process Mapping & Systems Thinking• Improving and Innovating

Business Processes• Sustaining Operational Excellence

OPTIONALON-DEMAND, WEB-BASED TRAINING• Essentials of Six Sigma• Implementing Process

Improvement Solutions

CERTIFICATION• Online testing• Capstone project

You must take the four live components to qualify for the series discount.

To earn certification, you must complete the series, pass the post-series exam and successfully complete a capstone project ($1,000) to validate skill transfer.

The two ON-DEMAND webinars are recommended to help you pass the exam or to prepare for certification from the ABPMP.

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will blend creative redesign techniques with classic, data-driven process improvement skills so you are able to deliver both incremental change and breakthrough solutions for your organization.

2-DAY SEMINAR CREDITS: 12 PDUs / 12 CDUs12 CPE hours for ABPMP re-certification

Process Mapping is the essential foundation for every approach to quality improvement and workflow automation.

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and the bottom line.

The skills delivered in these seminars can be applied in manufacturing, service, health care and public sector organizations.

WHAT YOU WILL LEARN• Assess the need for innovation

vs. improvement• Evaluate which “tools” should be in

your process improvement toolbox• Interpret data and graphics to make

key decisions• Think outside the “process box”• Evaluate and apply process

improvement alternatives• Develop results-oriented solutions

that will yield improved business results

• Deliver more value to current and future customers

Process Mapping & Systems Thinking How to Streamline and Redesign Business ProcessesOctober 10-11, 2019 – $1,195

WHAT YOU WILL LEARN• Identify and understand your

organization’s true core processes• Recognize and remove activities

that do not add value• Eliminate system flaws that result

in poor quality• Document processes for knowledge

management or BPM initiatives• View customer/supplier relationships

and their impact on your system• Engage business leaders, users and

customers in process change efforts• Dramatically improve your efficiency

and customer satisfaction

Improving & Innovating Business Processes The Art and Science of Business ResultsOctober 22-23, 2019 – $1,195

ON-SITE TRAINING AND COACHINGThese seminars can be conducted at your company…using your data and processes…applied to your mission-critical projects. It’s not only possible, it’s cost-effective. Contact Connie King at 440.826.3821 or clking@bw.edu to discuss how you can multiply the benefits and save money by bringing these seminars on-site. Ask about our complete curriculum.

ENROLLMENT AND PAYMENT PROCESSREGISTER BY PHONE OR ONLINEVisit bw.edu/cpd and click VIEW COURSES & ENROLL. On the right links bar, click LOG ON/REGISTER.Or call us at (440) 826-2253.

PROGRAM DISCOUNTS • 10% Early Registration Discount –

Register 30 days or more before the start of the program.

• 15% Certificate Discount – Save over $600 when you register for the Certificate Series.

• 20% Alumni Discount – for BW University current students or BW alumni of degreed programs.

• Team – Maximize your team’s potential to be more effective, productive and efficient. Attend a course together! Call (440) 826-2253 for discount details.

CANCELLATION/TRANSFER POLICYVisit bw.edu/cpd and click VIEW COURSES & ENROLL. On the right links bar, click REGISTRATION FAQs. Reach us online or at (440) 826-2253 or bwpd@bw.edu.

FIND US ON SOCIAL MEDIA

All seminars and online classes can be taken individually, as part of the certificate or as a customized training at your organization.

ABPMP is a registered trademark of the Association of Business Process Management Professionals.

2-DAY SEMINAR CREDITS: 12 PDUs / 12 CDUs12 CPE hours for ABPMP re-certification

Most organizations achieve some measure of success by improving or innovating business processes; few are able to sustain the competitive edge.

Based upon dramatic, real-world success stories, this seminar addresses the structural, political and employee engagement challenges that must be resolved in order to make continuous improvement a long-term and sustainable asset for your organization.

The skills delivered in these seminars can be applied in manufacturing, service, health care and public sector organizations.

Essentials of Six Sigma On-Demand – $145

WHAT YOU WILL LEARNLearn the fundamental concepts and tools of Six Sigma and evaluate how best you can use the methodology in your career/ organization. Topics:

• Origin and history of Six Sigma• DMAIC methodology & toolkit• “Belt” structure and leadership

support

WHAT YOU WILL LEARN• Create the architecture to manage

across silos• Identify the measures you will use

to manage core processes• Coordinate cross-functional efforts

to focus on customer experience• Engage stakeholders to win support

for process change• Make process improvement part

of everyone’s job, at all levels• Enable a front-line employees

to innovate work• Make CI a sustainable competency

Sustaining Operational Excellence Creating a Culture of Continuous ImprovementNovember 19-20, 2019 – $1,195

WEB-BASED MODULES Essentials of Business Process Management Leveraging Operational Excellence for Strategic AdvantageSeptember 10, 12 & 17, 2019 | LIVE Webcast – $495

True business process management addresses tactical improvement, strategic capabilities and organization-wide employee engagement. This six-hour program (three 2-hour modules) provides an overview of the foundations and potential of BPM.

Implementing Process Improvement Solutions On-Demand – $145

WHAT YOU WILL LEARNProcess or technology change requires the right project plan, supported by the right people, with the correct measures of business success. Topics:

• Solution prioritization• Developing the statement of work• Performance evaluation