-
7/29/2019 Business Process Management (14)
1/138
Dr. Ravi Seethamraju Session 21
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
2/138
2
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
3/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
4/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
5/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
6/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
7/138
Dr. Ravi Seethamraju Session 27
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
8/138
8
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
9/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
10/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
11/138
Dr. Ravi Seethamraju Session 211
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
12/138
12
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
13/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
14/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
15/138
Dr. Ravi Seethamraju Session 215
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
16/138
16
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
17/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
18/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
19/138
Dr. Ravi Seethamraju Session 219
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
20/138
20
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
21/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
22/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
23/138
Dr. Ravi Seethamraju Session 223
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
24/138
24
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
25/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
26/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
27/138
Dr. Ravi Seethamraju Session 227
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
28/138
28
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
29/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
30/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
31/138
Dr. Ravi Seethamraju Session 231
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
32/138
32
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
33/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
34/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
35/138
Dr. Ravi Seethamraju Session 235
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
36/138
36
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
37/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
38/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama 3 Recruitment process
(of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
39/138
Dr. Ravi Seethamraju Session 239
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
40/138
40
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
41/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
42/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
43/138
Dr. Ravi Seethamraju Session 243
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
44/138
44
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusinessProcesses
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
45/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
46/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
47/138
Dr. Ravi Seethamraju Session 247
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
-
7/29/2019 Business Process Management (14)
48/138
48
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusiness
Processes
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
49/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
50/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
-
7/29/2019 Business Process Management (14)
51/138
Dr. Ravi Seethamraju Session 251
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
( )
-
7/29/2019 Business Process Management (14)
52/138
52
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusiness
Processes
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
53/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
54/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
l ifi i f
-
7/29/2019 Business Process Management (14)
55/138
Dr. Ravi Seethamraju Session 255
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Cl ifi i f BP (2)
-
7/29/2019 Business Process Management (14)
56/138
56
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusiness
Processes
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Cl ifi i f (3)
-
7/29/2019 Business Process Management (14)
57/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
-
7/29/2019 Business Process Management (14)
58/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Cl ifi ti f BP
-
7/29/2019 Business Process Management (14)
59/138
Dr. Ravi Seethamraju Session 259
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Cl ifi ti f BP (2)
-
7/29/2019 Business Process Management (14)
60/138
60
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusiness
Processes
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Cl ifi ti f BP (3)
-
7/29/2019 Business Process Management (14)
61/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
A i i 1 Cl if f ll i BP
-
7/29/2019 Business Process Management (14)
62/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Cl ifi ti f BP
-
7/29/2019 Business Process Management (14)
63/138
Dr. Ravi Seethamraju Session 2
63
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Cl ifi ti f BP (2)
-
7/29/2019 Business Process Management (14)
64/138
64
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
Repetitive
Processes
LowValueBusiness
Processes
High Value
Business
Processes
Unique
Processes
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Cl ifi ti f BP (3)
-
7/29/2019 Business Process Management (14)
65/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
A ti it 1 Cl if f ll i BP
-
7/29/2019 Business Process Management (14)
66/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
67/138
Dr. Ravi Seethamraju Session 2
67
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
68/138
68
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
69/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 Classify following BPs
-
7/29/2019 Business Process Management (14)
70/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
71/138
Dr. Ravi Seethamraju Session 2
71
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
72/138
72
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
73/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 Classify following BPs
-
7/29/2019 Business Process Management (14)
74/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals) 8 Consulting on
BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
75/138
Dr. Ravi Seethamraju Session 2
75
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
76/138
76
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
77/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 Classify following BPs
-
7/29/2019 Business Process Management (14)
78/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
79/138
Dr. Ravi Seethamraju Session 279
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
80/138
80
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
81/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
82/138
Activity 1 - Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
83/138
Dr. Ravi Seethamraju Session 283
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
84/138
84
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
85/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
86/138
Activity 1 Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
87/138
Dr. Ravi Seethamraju Session 287
Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and
un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
88/138
88
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
-Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
89/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
90/138
Activity 1 Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
91/138
Dr. Ravi Seethamraju Session 291
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
92/138
92
Classification of BPs (2)
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
93/138
Classification of BPs (3)Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
94/138
Activity 1 Classify following BPs 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers)
4 Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
95/138
Dr. Ravi Seethamraju Session 295
Process scope
Intra-organisational individual, horizontal (cross functional),
andvertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
96/138
96
( )
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
97/138
( )Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
98/138
y y g 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
99/138
Dr. Ravi Seethamraju Session 299
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,
business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
100/138
100
( )
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
101/138
( )Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
102/138
y y g 1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
103/138
Dr. Ravi Seethamraju Session 2103
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
104/138
104
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
105/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
106/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
107/138
Dr. Ravi Seethamraju Session 2107
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
108/138
108
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
109/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
110/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process 13Insurance claim process
(automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
111/138
Dr. Ravi Seethamraju Session 2111
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
112/138
112
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
113/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
114/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
115/138
Dr. Ravi Seethamraju Session 2115
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional)
Inter-organisational (cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
116/138
116
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
117/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
118/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
119/138
Dr. Ravi Seethamraju Session 2119
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional) Inter-organisational
(cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
120/138
120
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
121/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
122/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
123/138
Dr. Ravi Seethamraju Session 2123
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional) Inter-organisational
(cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
124/138
124
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)
-
7/29/2019 Business Process Management (14)
125/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
126/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
127/138
Dr. Ravi Seethamraju Session 2127
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional) Inter-organisational
(cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure - Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
128/138
128
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
RepetitiveProcesses
LowValueBusiness
Processes
High Value
Business
Processes
UniqueProcesses
-This is the most popular classification of BP
-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management
Classification of BPs (3)K l d i i (M 2000)
-
7/29/2019 Business Process Management (14)
129/138
Knowledge intensity (Moore, 2000)
Customer Service
Loan
application
approvals
Investment
analysisComplexity of
business process
Knowledge intensity
Is it important to recognise the knowledge dimension?
Dr. Ravi Seethamraju, Business Process Management
Activity 1 - Classify following BPs
-
7/29/2019 Business Process Management (14)
130/138
1 Procure to pay process
2 Signing up of actors for the movie/drama
3 Recruitment process (of chief executive/engineers) 4
Build-to-order process (e.g. Nike shoes/Airbus 380)
5 New product development process
6Billing process (telephone)
7 Emergency treatment process (hospitals)
8 Consulting on BPM
9 Acquisition (business unit) process
10 Diagnosis to cure process (cancer)
11Travel expense reporting process
12Breakdown service management process
13Insurance claim process (automobile)
14 Route scheduling process (bus company)
15 Airline boarding process
Classification of BPs
-
7/29/2019 Business Process Management (14)
131/138
Dr. Ravi Seethamraju Session 2131
Process scope
Intra-organisational individual, horizontal (cross functional),
and
vertical (functional) Inter-organisational
(cross-organisational)
Hierarchical process, sub processes and sub-sub-processes, ..
and tasks/activities
Process structure -Highly structured, semi and un-structured
Process repetitiveness high and low
Business value of Process high and low (core, enablingand
support processes)
Complexity of business process & knowledge intensity
ActivitiesValue adding (hand-off, delay, rework), non-value
adding,business value adding (control & policy compliance)
Classification of BPs (2)
-
7/29/2019 Business Process Management (14)
132/138
132
Process repetitiveness/business value (Mohan, 1997)
- Loan applications
- Insurance claims
- Accounting
- Tech doc creation
- Product brand mgmt
- Software development
- Expense reports
- Purchase approvals
- Budgeting
- FYI routing, review and
approval
