Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
Somnuk Keretho, PhD Director, Institute for IT Innovation..........
Kasetsart University, Bangkok
Business Process Analysis for Agriculture Supply Chains
Improvement
UNNExT Workshop on Promoting Cross-border Agricultural Trade for Sustainable Development
Quality--Food Safety--Sustainability--Business Processes—Markets
28-30 November 2016 United Nations Conference Centre, Bangkok
Page 2 Page 2
Objectives of this presentation
To briefly introduce Business Process Analysis, a methodology for analyzing the “as-is” international supply chain processes, and proposing improvement recommendations [based on the UNNExT Business Process Analysis Guide to simplify trade procedures].
To discuss some BPA case studies for agriculture supply chains improvement. BPA guide and online course
are available at unnext.unescap.org
http://www.unescap.org/our-work/trade-investment-innovation/trade-facilitation/bpa-course
Page 3 Page 3
Agenda
1. BPA for Analyzing and Proposing International Supply Chain Improvement
2. Introduction into Unified Modeling Language (UML) i.e. two types of diagrams: Use-Case Diagrams & Activity Diagrams
3. Three Phases of a BPA Project
4. Case Studies
Page 4 Page 4
What is a Business Process?
A Business Process is a collection of related and structured activities or tasks that produce a specific service or product.
Example – Procedures of issuing Phytosanitary Certificates
in Bangladesh
– Export procedures of garments from Dhaka, through port operations & customs clearance at Chittagong Port
– Import Customs clearance procedures at the border check point of Phuentsholing, Bhutan
– Import procedures and documentation of Lentils from Nepal, through Kakarvitta-Panitanki-Fulbari-Banglabandha borders, until the cargo arriving at Dhaka, Bangladesh.
Page 5 Page 5
What is a Business Process Analysis (BPA)?
A modeling and analysis of business processes for capturing “as-is” (current) conditions and proposing better “to-be” (target) business processes
For example, it may include... – Documenting existing regulatory procedures in an agency
– Describing a “standard procedure,” e.g. a common case
– Identifying related quantitative indicators, e.g. number of steps
– Collecting information about time and cost at different steps
– Providing a specification for simplification or automation of the process (to be implemented in the future)
Page 6 Page 6
Applying BPA for International Supply Chain
BPA can be used to analyse for
The international supply chain of trade facilitation, or
A subset of these supply chain procedures
Buy-Ship-Pay Model
Page 7 Page 7
Rice Export BPA (Thailand) (from purchase order until the cargo container leaving the sea port)
21. Master Sea Cargo Manifest(17) 22. House Sea Cargo Manifest (37) 23. Export Declaration (114) 24. Goods Transition Control List (27) 25. Application for Permission to Export Rice
(KP. 2) (24) 26. Sales Report (KP 3) (21) 27. Application for the Collection of the Permit
for the Export of Rice (A. 3) (35) 28. Permit for the Export of Rice (A. 4) (35) 29. Application for Certificate of Standards
of Product (MS. 13/1) (44) 30. Certificate of Analysis (17) 31. Certificate of Product Standards (MS. 24/1) (45) 32. Certificate of Fumigation (21) 33. Application for Phytosanitary Certificate
(PQ. 9) (29) 34. Phytosanitary Certificate (33) 35. Application for Certificate of Origin (42) 36. Certificate of Origin (38)
1. Proforma Invoice (35) 2. Purchase Order (39) 3. Commercial Invoice (51) 4. Application for Letter of Credit (24) 5. Letter of Credit (32) 6. Packing List (25) 7. Cargo Insurance Application Form (20) 8. Cover Note (23) 9. Insurance Policy (24) 10.Booking Request Form
– Border Crossing (25) 11.Booking Confirmation
– Border Crossing (30) 12.Booking Request Form
– Inland Transport (16) 13.Booking Confirmation
– Inland Transport (18) 14.Bill of Lading (42) 15.Empty Container Movement Request
(TKT 305) (20) 16.Request for Port Entry (TKT 308.2) (27) 17.Equipment Interchange Report (EIR) (24) 18.Container Loading List (28) 19.Container List Message (32) 20.Outward Container List (34)
* Number in parenthesis is the no. of data elements
36 Documents involving 15 parties, and 1,140 data elements to be filled in
Regulatory Docs Transport Docs
Commercial/ Financial Docs
Page 8
16 days are required for Thai Rice export process
Ref: BPA Guide to Simplify Trade Procedures,” UNESCAP/UNECE, 2012
Page 9 Page 9
Why we should conduct a Business Process Analysis?
Business Process Analysis is a practical study to understand attributes of business processes,
and their relationships
Who involved
Procedures and Documents
required
Related Rules and Regulations
Some quantitative
indicators
Page 10 Page 10
What are the benefits of Business Process Analysis?
Page 11 Page 11
Why international supply chain procedures in some countries are more difficult, time consuming and expensive?
Procedures and documents handling remain largely paper dependent. Missing and incorrect documentation slows progress through
the supply chain Keeping documents & freight in sync is complex and costly Multiple parties capturing the same data is inefficient and
error prone We acknowledge other factors that makes trade in developing countries
more difficult, including infrastructure, lack of adequate laboratory facilities, corruption, land-locked, … (but these are not the main scope of discussion in this workshop)
Page 12 Page 12
BPA to understand the current trade processes, and then propose improvement.
BPA is the first technical step in preparing for trade facilitation measures including process simplification and automation. It provides
– Inventory of processes, documents, data, parties, rules & regulations
– Description of the processes – Specifications for harmonizing data and development of
electronic documents – Specifications to develop software for the automation of
procedures – Business Models for the operation of Single Window
environment – A basis for maintenance and improvement
Page 13
Several UN Recommendations for International Supply Chains Improvement
Establishment of Single Window and Paperless Trading
Environment
Document Simplification and Data Harmonization
Business Process Simplification
Business Process Analysis (BPA)
UN/CEFACT Recommendation No. 33
•Manual for the Design of Aligned Trade Forms •UN Trade Document Toolkit
•Draft APEC Handbook for Data Harmonization and Core-Component
Based Electronic Message Development •UN/CEFACT Core-Component Library
UN/CEFACT Recommendation No. 18
Business Process Analysis Guide to Simplify Trade Procedures
13
Page 14 Page 14
Agenda
1. BPA for Analyzing and Proposing International Supply Chain Improvement
2. Introduction into Unified Modeling Language (UML) i.e. two types of diagrams Use-Case Diagrams & Activity Diagrams
3. Three Phases of a BPA Project
4. Case Studies
Page 15
Business Process Modeling
What A technique for documenting a business process and its attributes
– Activities that come in a specific order and decision points – Actors who perform those activities – Defined inputs and outputs of each activity – Criteria for entering and exiting the business process – Relationships among actors – Information flow – Associated rules and regulations – Quantitative indicators such as number of steps as well as time and cost
required to complete a particular business process
Why To establish a common understanding about a business process that is
shared by all relevant parties To communicate better all aspects of a business process
Page 16 Page 16
Unified Modeling Language (UML)
A set of standard graphical notations for documenting a business process and business requirements
http://en.wikipedia.org/wiki/Unified_Modeling_Language
Is widely recognized and used among practitioners in business community as well as those in IT and software industry
Allows business domain experts to communicate procedural and documentary requirements with IT implementation or software development team
Page 17 Page 17
UML Diagrams for BPA
Use Case Diagram (What) A frame of reference illustrating a high
level business process and its associated actors
Activity Diagram (How) A detailed elaboration of a use case
diagram A graphical representation of a business
process and its attributes – Activities that come in a specific order and
decision points – Actors who perform those activities – Defined inputs and outputs of each activity – Criteria for entering and exiting the business
process – Relationships among actors – Information flow
Buy - Conclude sales contract and
trade terms Exporter or Representative
Importer
Quote price and term of trade
Confirm the intent to purchase
Proforma Invoice
Purchase Order
Not acceptable
Acceptable
Cancel
Prepare the shipment of goods
Exporter or Representative
Importer
Page 18
UML Notations for Use Case Diagram
Notation Description Actor Represents a role in a particular business process Is labeled with a role name
Use Case Represents a business process Is labeled with a descriptive verb phrase
Relationship Association Link actors with business processes that they participate in
Subject Boundary Represents a process area Includes the name of a subject boundary on top
Boundary
Actor/Role
Use case
Page 19
Exercise – Read the Use Case Diagram 2) Ship
1) Buy
3) Pay
2.4) Apply for cargo insurance
2.2) Arrange transport
2.3) Prepare export permit
2.5) Prepare and submit customs
declaration
2.1) Have product sampled
and examined
2.7) Clear goods through customs
2.8) Handle Container and stow
it on vessel
2.9) Prepare documents required
by importers
2.6) Stuff container and transfer to port of
departure
Exporter or Representative
Importer
Exporter’s Bank
Importer’s Bank
Customs
Department of Foreign Trade
The Central Islamic Committee Office Thailand
Port Authority
Department of Consular Affairs
Insurance Company
Carrier (Shipping Line)
Inland Haulage
Department of Fisheries
Authorized Private Inspector
Customs’ Bank
Thailand Export Process of Frozen Shrimp
Page 20
UML Notations for Activity Diagram
Notation Description Initial State Represents the beginning of a set of activities
Final Activity State Indicates the completion of the business process
Final Flow State Indicates that further activities cannot be pursued
Transition Line Indicates a sequential flow of actions and information in an activity diagram
Fork (Splitting of Control) Visualizes a set of parallel or concurrent flow of actions
Join (Synchronization of Control) Indicates the end of parallel or concurrent flow of activities
Object Represents a document or information that flows from one activity to another activity (labeled with the name of a document)
Notation Description Swimlane Is used to break up individual actions to individuals/ agencies that are responsible for executing their actions Is labeled with the name of the responsible individual or agency
Activity Represents a non-decomposable piece of behavior Is labeled with a name that 1) begins with a verb and ends with a noun; and 2) is short yet contain enough information for readers to comprehend
Decision Represents the point where a decision has to be made given specific conditions Attached with labels addressing the condition on each transition line that comes out of an activities and connects to a decision point or vice versa
Process Participant 1
Process Participant 2
Process Participant n
Page 21
Exercise – Read the Activity Diagram
Exporter (or Representative) Department of Fisheries (DoF)
Authorized Private Inspector 2.1) Have
product sampled and examined Exporter or
Representative Department
of Fisheries (DoF)
Authorized Private Inspector
Collect sample
Examine sample
Record the result of examination
Test Report
Deliver sample
Collect Test Report
Additional examination required
Additional examination not required Schedule the
sampling date
Record result of examination
Examine sample
Collect Test Report Test Report
Have product ready for sampling
Notify the date for sample collection
Submit Request for Sampling
Record sampling result
Request for Sampling
Collect sample
Page 22 Page 22
Agenda
1. BPA for Analyzing and Proposing International Supply Chain Improvement
2. Introduction into Unified Modeling Language (UML) i.e. two types of diagrams Use-Case Diagrams & Activity Diagrams
3. Three Phases of a BPA Project
4. Case Studies
Page 23 Page 23
BPA should be conducted as a project [A BPA Project in Three Phases]
I. Scope setting/Planning – Specify a scope of processes to be analyzed
– e.g. Phytosanitary Certificate issuance (export) procedures, or Phytosanitary Certificate import procedures at a particular sea port.
II. Data collection and process documentation – Define and document a sequence of steps in actual practices and their attributes
– Who involved (stakeholders/actors)
– Procedures and documents required (input to/output from)
– Related rules and regulation
III. Process analysis – Locate bottlenecks, examine what causes them, and develop measurable and quantitative process indicators (e.g. the number of steps, time and costs required to fulfill those processes)
Recommendation development – Determine how to eliminate each bottleneck and prioritize improvement actions
Page 24 Page 24
Three Phases of a BPA Project
Project Sponsor
Project Manager/ Project Leader
Process Analysts
Process Participants/ Business Domain Experts
1) Define a project scope
2) Develop a detailed plan and secure resources
3) Acquire background information
4) Conduct interviews and document
captured data
5) Analyze the “as-is” process and identify
bottlenecks
6) Develop and propose
recommendations
Phase I
Phase II
Phase III
Page 25 Page 25
Outputs of BPA Step Deliverable
Step 1: Define project scope
Use case diagram illustrating business domain, process areas, process participants, and key business processes
Step 2: Develop a detailed plan and secure resources
Detailed project plan including an estimation of human resources required, schedules, and software supported tools A list of potential interviewees and their contact information
Step 3: Acquire background information
A folder of background information about the business processes under the investigation A list of guiding questions for the interview
Step4: Conduct interview and document captured data
A set of activity diagrams illustrating activities that come in a specific order and decision points, actors who perform those activities, defined inputs and outputs of each activity, criteria for entering and exiting the business process, relationships among actors, and information flow A set of business process descriptions that describes activity diagram and lists all related rules and regulations Activity diagram illustrating integrated processes in the business domain Time-Procedure chart displaying time required to complete each business process
Step 5: Analyze the “as-is” processes and identify bottlenecks
A set of observations of the as-is business processes that have the potential for improvement
Step 6: Develop and propose recommendations
Final report with recommendations which may include diagrams of “to-be” business processes
Phas
e I
Phas
e II
Phas
e III
Page 26 Page 26
Tips & Techniques for Process Analysis & Improvement Recommendation
Identify any bottlenecks, redundancies, and non-value-added activities in procedural and documentary requirements Make those procedures & documentary requirements transparent
and easy for stakeholders to access to Merge some procedures, and/or documents(forms) Eliminate redundant procedures and unnecessary documentary
requirements Automate procedures and promote the sharing of trade and
transport data among relevant stakeholders Modify related laws and regulations to facilitate the operation of
the newly designed business processes Reform the regulatory-related organizational structures
Page 27 Page 27
Example: Identify Bottlenecks and Redundancies (the as-is process)
Department of Foreign Trade
Office of Commodity Standards
Customs Exporter or Representative
Prepare documents for submitting to
Customs at port of exit
Permit for the Export of Rice (A.4) with actual
quantity exported
Certificate of Standards of Products (MS. 24) with actual quantity exported
Record the actual quantity exported and released date
Acknowledge the provided information
Prepare documents to declare the actual
amount exported
Permit for the Export of Rice (A.4) with actual
quantity exported
Certificate of Standards of Products (MS. 24) with actual quantity exported
Evidence of Sales (Purchase Order or
Sales Contract) Acknowledge the provided information
Example of redundant procedural and documentary requirements
Acknowledge the provided information
Department of Foreign Trade Verify the
accuracy/authenticity of exported cargo
Exporter or Representative
Customs
Office of Commodity Standards
Thailand’s Export Process of Jasmine Rice
Page 28 Page 28
Office of Commodity Standards
Customs Exporter or Representative
Prepare documents for submitting to
Customs at port of exit
Record the actual quantity exported and released date
Acknowledge the provided information
Permit for the Export of Rice (A.4) with actual
quantity exported
Certificate of Standards of Products (MS. 24) with actual quantity exported
Evidence of Sales (Purchase Order or
Sales Contract)
Acknowledge the provided information
Department of Foreign Trade
Department of Foreign Trade Verify the
accuracy/authenticity of exported cargo
Exporter or Representative
Customs
Office of Commodity Standards
Example: Remove Redundancies (the proposed to-be process)
Thailand’s Export Process of Jasmine Rice
Page 29 Page 29
Agenda
1. BPA for Analyzing and Proposing International Supply Chain Improvement
2. Introduction into Unified Modeling Language (UML) i.e. two types of diagrams Use-Case Diagrams & Activity Diagrams
3. Three Phases of a BPA Project
4. Case Studies
Page 30 Page 30
Case Study 1 Describe the meaning of
the following Use Case Diagram and Activity Diagrams
Page 31
1) Buy
3) Pay Exporter or
Representative
Importer
Exporter’s Bank
Importer’s Bank
Customs
Thai Chamber of Commerce
Port Authority
Insurance Company
Carrier (Shipping Line)
Inland Haulage
Department of Foreign Trade
Authorized Private Inspector
Department of Agriculture
Board of Trade of Thailand
Department of Consular Affairs
Department of Disease Control
Office of Commodity Standards
2) Ship
2.1) Obtain Export Permit
2.4) Obtain cargo insurance
2.2) Arrange transport
2.7) Transfer to port of departure
2.8) Clear goods through
customs
2.5) Provide customs
declaration
2.9) Handle cargo and stow
on vessel
2.10) Prepare documents required
by importer
2.6) Stuff a container or
a lighter
2.3) Arrange the inspection and
fumigation
2.11) Verify the accuracy/authenticity
of exported cargo
A Use Case Diagram: Showing main procedures for exporting Rice from Thailand (through a sea port)
Page 32 32
Department of Foreign Trade
Exporter or Representative
Prepare documents for the application
of export permit
Verify submitted information
Sign and authenticate A. 4
Correct
Incorrect
Collect A. 4 Permit for the Export of Rice (A. 4)
2.1) Obtain export permit
Application for Permission to Export Rice (KP. 2)
Evidence of Sales (Purchase Order or
Sales Contract)
Draft Permit for the Export of Rice (A. 4)
Sales Report (KP 3)
Application for the Collection of the Permit
for the Export of Rice (A. 3)
An Activity Diagram: Showing detailed procedures and document requirements
for obtaining a Rice Export Permit
Page 33
An Activity Diagram describing the “2.3) Arrange Inspection and Fumigation” Process
A BPA Case Study II
Cambodia BPA
Page 35 Page 35
Cambodia BPA (since 2010)
The analysis of the Cambodia BPA was initiated by H.E. Dr. Hang Chuon Naron, Permanent Vice Chairman of the Supreme National Economic Council (SNEC) in mid 2010 following the holding of a National Workshop on Advancing Trade Facilitation under a thematic “Business Process Analysis for Trade Facilitation: Operationalising the Rectangular Strategy for Growth” on 1-2 June 2010 in Phnom Penh.
Page 36 Page 36
Cambodia BPA (since 2010)
The workshop was organized jointly by the General Department of Customs and Excise, the Ministry of Commerce, and SNEC and supported by the UNESCAP and UNECE.
The workshop laid the foundation for ESCAP’s support, a tailored Business Process Analysis (BPA) ‘training of analysts’ course followed by application of BPA techniques to four key import and export products identified under Cambodia’s economic diversification strategy. – BPA on rice, cashew, silk and pharmaceuticals
Page 37 Page 37
A Case of Rice Export prior to the launch of the Rice Export National Policy in August 2010
To export rice below 200 ton, the Private Sector needs to write a letter to ask for permission from MoC and GDCE (General Department of Customs and Excise). However, even though the MoC agrees, the Private Sector still needs to negotiate with the GDCE. This takes time and the buyer contract time is limited i.e. from 3-4 weeks only.
Exporting more than 200 ton of rice is even more difficult and expensive. For example: the Private Sector (PS) need to go to Green Trade (GT) which has the monopoly to export rice; ask them to write a letter to MoC and then the MoC writes another letter to GDCE to ask for facilitation on this export operation. At each stage, the concerned authorities can create difficulties, delay unless the PS agrees to pay informal fees. Expenses occurred are as follows: (i) 50$ for CO, 0.1 % for export tax, (official); (ii) 170$ for export permit from GDCE; (iii) GDCE charges 55$ per container for checking and so does the CAMCONTROL; (iv) Ministry of Agriculture, Forestry and Fisheries (MAFF) charge 24$ to check a container; (v) When loading merchandises into the container, the MoC charge 40$ per container.
Page 38 Page 38
A Case of Rice Export prior to the launch of the Rice Export National Policy in August 2010 (cont.)
Moreover, to transport rice from PS to Sihanouk Ville Port costs 40$ per ton which include 5$ charged by the trucking company. The exporter needs to top 50$ on the price of rice (for example buying the farmer 375$/ton and selling to buyer 425$) to be able to cover the export and transport charges and keep 10$/ton of gross margin. The PS also raises that the PS can not load the rice into container directly from the millers in various places. They have to bring the rice to PP and load into the container. This cost double price. This is a barrier that we cannot export rice in large amount.
Page 39 Page 39
Cambodia BPA recommendations for improvement
One-Stop Shop: a special service for processing the export and import of agricultural products. This office will be in charge of issuing all the necessary permits and ensure: (i) transparent fee, and (2) time limit in 5 working days.
Reduce informal fees: To be competitive with neighboring markets which are market leaders, we need to reduce the sales prices of rice meaning we need to limit unofficial fees for both export and import procedure.
Export of rice: ensure free and fair competition by removing monopolies such as Greentrade. Thus enabling companies to export freely.
Intervention in transport and transfer of merchandises: The MoC can influence other relevant entities such as dry ports to lower the cost for entering container from 20 USD to 3-5 USD. Or else the Royal Government of Cambodia (RGC) can provide a location for transferring merchandises without charging any fee. The RGC should establish or provide land for establishing of transferring center for huge amount of merchandises so that Cambodia can be a big rice supplier in Asia. There should be a website to promote rice in Cambodia or have an association of exporters of rice like in Thailand.
Page 40 Page 40
Cambodia BPA: as-is rice export process (documents & agencies to be visited)
Page 41 Page 41
Actors & main procedures for Cambodia rice export
Page 42 Page 42
Cost involved in Cambodia rice export
Page 43 Page 43
Time involved for Cambodia rice export
Page 44 Page 44
Trade facilitation measures in Cambodia
Cambodia BPAs have identified bottlenecks, and proposed several specific improvement measures.
Action 1: Tackling Capacity building issues, e.g. capacity building for exporting firms on export procedures, and capacity building on market access conditions.
Action 2: Mobilizing of private sector rice actors
Action 3: Enhancing trade facilitation, reducing informal fees and eliminating illegal check points
Action 4: Identifying key legal and institutional gaps
Page 45 Page 45
Trade facilitation measures in Cambodia
Cambodia BPAs provide strategic input and become the National Rice Export Policy endorsed by the Cambodia Government
Measure 1: MEF/General Department of Customs and Excise (GDCE), MAFF and MoC/General Department of CAMCONTROL and relevant agencies shall: develop a specific strategy to identify and streamline export processing procedures including inspection, documentation requirements, fees and time required to process export applications; define clear and publicly transparent division of responsibilities among export regulating ministries/agencies; consider milled rice export as a top priority in order to reduce to a minimum informal payments and time required to export by extending “special treatment” similar to the garment sector.
Measure 2: Implement a single-stop service for export processing: MEF/GDCE, MAFF and MoC/CAMCONTROL and relevant agencies shall set up a Single Stop Service for export processing and issuing certificates for SPS, fumigation, grading and quality, quantity and weight, and customs declaration.
Page 46 Page 46
Conclusions of Cambodia rice BPA The rice sector holds a huge potential economic growth for Cambodia.
If rice export could reach 3 million tons, the total export value would amount to USD 2.1 billion (approximately 20% of GDP).
According to rice BPA study, high trade facilitation and internal transportation costs, in particular, are cited as having a significant impact on smaller rice traders’ ability to effectively export.
The BPA on rice export was instrumental in highlighting actual uncompetitive trade facilitation practices as well as identifying helpful suggestions in improving trade facilitation procedures and processes at the national level.
Overall positive effects of the Rice Export Policy: There has been some improvement in the export process after the launching of the new policy of paddy production and rice export. Many government agencies along the institutional value chain to support the implementation of the rice export policy. There are visible impr ovements in reduction of government-related transaction costs related to Customs, Camcontrol, and Commerce.
A BPA Case Study III
Thailand BPA
Page 48
Inter-agency As-Is Process
Traders
สาแดงเอกสารใบอนญาต (กรณหนวยงานยงไมเชอมตอ
กบระบบ NSW)
ขอมลใบขน
สนคา
/พธ
การศ
ลกาก
ร
ขอมล
ใบอน
ญาต
Application forms (electronically on Web, or manual) to Agency
2
e-Permit & e-Cert
Permit/ Cert
Issuing Agency 1
Permit/ Cert
Issuing Agency 2
Customs Decalration/
ขอมลผานพธการศลกากร
Paper-based Flow Electronic Information Flow
Application forms (electronically on Web, or manual) to Agency 1
กยท.
Problems: Traders submit multiple/duplicated electronic data
several times, or with physical papers.
1
2 3
Page 49
Traders ข อมล
ใบขน
สนค า
/พธ
การศ
ลกาก
ร
ข อมล
ใบอน
ญาต
E-Permit/e-Cert
Permit/ Cert
Issuing Agency 1
Permit/ Cert
Issuing Agency 2
Customs Declaration
ขอมลผานพธการศลกากร
กยท.
Traders could submit each data element once at a Single Entry Service – and the appropriate e-Form
will be sent to each Agency accordingly.
Information for Permit/Cert Applications
คาสงซอ (Invoice)
E-Application
Inter-agency To-Be Process (After inter-agency BPA)
Paper-based Flow Electronic Information Flow
Page 50
Export (13 Laws
and Regulatio
ns)
Inter-agency BPA : Sugar Export
Process Reduction
37%
Paper Reduction 100%
Time Reduction 55%
Cost Reduction 96%
5 Government
Agencies
4 Business Entities
• MOC : Dept of Foreign Trade • MOAC: Dept of Agriculture • MOI: Sugar and Sugar Cane Commission • MOF: Customs Dept • MOST: Institute of National Nuclear Technology • Business: Thai Chamber of Commerce, Thai Chamber of
Industry, Sugar Factory, Surveyor.
As-Is To-Be
Process 17 17
Steps 154-156 92
As-Is To-Be
Form
21 0
Docs
52 0
As-Is To-Be
Days 67 30
As-Is
To-Be
Transport Cost
5,260
200
Paper cost
58 0
(บาท/ครง)
Page 51 Page 51
Lessons learned from Implementing BPA
Get Buy-in from the high-level policy decision makers
Secure adequate resources
Clear roles and responsibilities of the project stakeholders
Choose a Champion
Start small, and then evolve
Profit from experience
Invest in training
Performance measurement
Page 52 Page 52
Conclusions
It is strongly recommended for the country (and also for each government department) to conduct detailed BPA study for the national strategic products (or for its internal process within the department) since it is a significant assessment tool for analysing the as-is and proposing specific trade facilitation measures for the country (or for the department).
Graphical notations based on a modeling language, UML, is introduced.
Step-by-step BPA project management is proposed.
Somnuk Keretho, PhD Director, Institute for IT Innovation..........
Kasetsart University, Bangkok
Q & A Thank You.
UNNExT Workshop on Promoting Cross-border Agricultural Trade for Sustainable Development
Quality--Food Safety--Sustainability--Business Processes—Markets
28-30 November 2016 United Nations Conference Centre, Bangkok