Business Procedures, Equipment and Technology Practicum in Human Services

Business Procedures, Equipment and

Technology

Practicum in Human Services

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CopyrightCopyright and Terms of Service

Copyright © Texas Education Agency, 2015. These materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions:

1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA.

2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA.

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4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.

Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.

Contact TEA Copyrights with any questions you may have.

Copyright © Texas Education Agency, 2015. All rights reserved.

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Customer Service

Quality customer service is the heart and soul of the human services industry.


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Communication Skills

Listening and speaking are the most basic communication skills.


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Verbal Communication

Verbal communication is being able to articulate your ideas and information in a clear and concise manner.


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Nonverbal Communication

Nonverbal communication means without the use of words.


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Five Steps to Improve Customer Satisfaction


(click on image)

https://youtu.be/XK3cNcuvuMs

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Academic Skills


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Finances


Financial Services

10Copyright © Texas Education Agency, 2015. All rights reserved. 10

Business Transactions

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An economic event that initiates the accounting process of recording it in a company's accounting

system.


Point-of-Sale SystemsA computerized system that can be used to:

− Communicate between staff members

− Create reports− Generate bills− Manage

inventory− Take orders− Track revenue

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Copyright © Texas Education Agency, 2015. All rights reserved. 12

Using the Point of Sale (POS) System


(click on image)

https://youtu.be/rISyrnykrEw

Workplace Documents

• Cash flow projections

• Customer orders

• Inventory for equipment and supplies

• Purchase orders

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References and ResourcesImages:• Shutterstock™ images. Photos obtained with subscriptionWebsites:• Small Business Administration Learning Center Online Training

Introduction to AccountingThis course is designed to provide an overview of accounting.https://www.sba.gov/tools/sba-learning-center/training/introduction-accounting

YouTube™:• Five Steps To Improve Customer Satisfaction

Steps to improve customer satisfaction.https://youtu.be/XK3cNcuvuMs

• Using the POS (Point Of Sale) System A brief tutorial of the basic functions of the POS system used in the food service

department at Umpqua Community College. Topics include: clocking in/out, inputting a customer’s order, closing a ticket and printing a checkout (sales summary) report.



https://www.sba.gov/tools/sba-learning-center/training/introduction-accounting

https://youtu.be/XK3cNcuvuMs


