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BUSINESS PLAN
FOR AGENTSBEST-YEAR-EVER
www.xclusivehomesrealty.com
By Tom Ferry
The realization of your plan is worth more than any single transaction.
Refuse to let your business interfere with your plan - trust the process.
“What You Want” Page:
“How to Get It” Pages:
“Where to Improve” Pages:
What to Do
In the income goals section, write out the upcoming revenue goals, expenses, expected profit and wealth you plan to input in savings and debt reduction. Continue to your transaction goal and input the amount of buyers, sellers and leases you need to close to reach your income goal. Follow this up with the conversations goal section to determine how many hours of power are needed with people you know and don’t know to reach your transaction goal.
Circle all processes that will generate and convert leads within the business process section of your business plan. For lead source, lead generation and lead conversion, please see the “example” plan on the following page if you need further guidance.
For your personal stability section, rate yourself in each of the six categories with either poor, fair, good or excellent. This will show how prepared you are to carry out your business plan. Continue on to your personal development page list what projects or trainings need to happen to improve yourself and your business each month.
Print out this business plan to input all of your information, calculate your numbers and set up your year for success.
What You WantIncome Goal:
Transactions Goal:
Conversations Goal:
Revenue
$
# # #
##
$ $$ $
Expenses Profit Wealth
How much money will I produce by carrying out this plan?
How many transactions must I close to reach my income goal?
How many conversations must I conduct to reach my transactions goal?
Gross Commission Income (GCI) Reference / Use Expense Tracker
Anticipate one (1) transaction for every forty (40)business-focused conversations with new leads ordatabase contacts. Bear in mind that results may
vary subject to skills and performance.
Transaction Goal x 40 Annual Quota Weeks Worked Annual Quota Days Worked
Daily Quota 2Daily Quota 2
Net Commission Income (NCI)
Revenue - Expenses
Reference / Use Wealth Tracker
SavingsContribution
Annual Quota Weekly Quota Daily Quota
With People I Don’t KnowWith People I Know
Performance Indicator
DebtReduction
- HOUR OF POWER -
Sellers
% $ $
###
(Income Goal Avg. Commission) x Pct. RevenueTotal seller transactions:
Total listings taken:
Total listing appointments:
Percentage of Revenue
AverageSale Price
AverageCommission
Buyers
% $ $
##
(Income Goal Avg. Commission) x Pct. RevenueTotal buyer transactions:
Total buyer appointments:
Percentage of Revenue
AverageSale Price
AverageCommission
Leases
% $ $
##
(Income Goal Avg. Commission) x Pct. RevenueTotal lease transactions:
Total lease appointments:
Percentage of Revenue
AverageSale Price
AverageCommission
Life favors the speci ic ask and
punishes the vague wish.
TimFerris
How to Get It
Business Process:What process will we follow to generate and convert leads?
Past Clients (PC)
Bulk Mail
Phone Call
Agents
Social Media
Social Media
Investors
PPC
In-Person Meeting
For Sale By Owners (FSBO)
Print Media
Video Message
Make Me Move (MMM)
Online Profiles
Online Leads
Landing Pages
Builders / Developers
Distribution ListSocial Networks
Content Marketing
BanksCenter of Influence (COI)
Bulk Email
Radio Ads
Text Message
Vendors
Open Houses
Personal Note
Clubs / Committees
Door-Knocking
Drip Campaign
Circle Prospecting
Drop-By
Distressed Owners
Committee / Club Meetings
New Construction Walk-Ins
Booths
Conditional Farm
Open Houses
Relocation
Seminars / Webinars
800 Call Capture
Demographic Farm
Sponsorships
Chat Box
Absentee Owners
Networking Events
Expired Listings
Signs / Displays
Voicemail
Websites
Geographic Farm (GF)
Television Ads
Lead
Lead
Lead
SOURCES
GENERATION
CONVERSION
Lead Source:
Lead Generation:
Lead Conversion:
What audience will I target for business?
How will I generate leads from within said audience?
What effort will I make to get appointments scheduled?
• Geographic Farm (GF) - Rolling Mill Estates (500 Residences)
• 24 open houses (OH) (semi-monthly)
• Zillow/Trulia zip code lead follow-up plans • Zillow/Trulia zip code lead nurture plans
• FB seller follow-up plan • FB seller nurture plan
• FB buyer follow-up plan • FB buyer nurture plan
• Resident inquiry follow-up plan • Resident seller nurture plan
• OH sign-ins follow-up plan
• Annual community event booth • OH neighbor invites (semi-monthly)
• 24 OH neighborhood previews(semi-monthly) • PTA board meetings • Circle prospecting (3 days/week)
• 12 bulk mailers (monthly) • Community bus. assoc. meetings • Door-knocking (2 days/week)
• Targeted FB videos (monthly) • Community FB group involvement • Purchase Zillow/Trulia leads in GF
• FB home valuation ads (weekly)
• FB home search ads (weekly)
Target Audience
Marketing Plan
Follow-Up Plan Nurturing Plan
Networking Plan Prospecting PlanAdvertising to create awareness & consideration
Repeated communication with non-responsive leads aimed to elicit conversation Repeated communication with responsive leads aimed to set appointments
Socializing to foster referral-producing relationships Contacting a group of people in search of leads
How to Get It
Lead Source:
Lead Generation:
Lead Conversion:
What audience will I target for business?
How will I generate leads from within said audience?
What effort will I make to get appointments scheduled?
• 24 open houses (OH) (semi-monthly)
• Reference / use referral/repeat lead follow-up plan • Reference / use referral/repeat nurture plan
• 1 holiday event (annually) • 4 personal phone calls (quarterly)
• 2 FB touches (semi-annually)
• Past Clients + Center of Influence (PC/COI)
Target Audience
Marketing Plan
Follow-Up Plan Nurturing Plan
Networking Plan Prospecting PlanAdvertising to create awareness & consideration
Repeated communication with non-responsive leads aimed to elicit conversation Repeated communication with responsive leads aimed to set appointments
Socializing to foster referral-producing relationships Contacting a group of people in search of leads
How to Get It
• 24 OH neighborhood previews(semi-monthly)
Lead Source:
Lead Generation:
Lead Conversion:
What audience will I target for business?
How will I generate leads from within said audience?
What effort will I make to get appointments scheduled?
Target Audience
Marketing Plan
Follow-Up Plan Nurturing Plan
Networking Plan Prospecting PlanAdvertising to create awareness & consideration
Repeated communication with non-responsive leads aimed to elicit conversation Repeated communication with responsive leads aimed to set appointments
Socializing to foster referral-producing relationships Contacting a group of people in search of leads
How to Get It
What gets scheduled - gets done.
MichaelHyatt
Optimal Day:What does my perfect day look like to carry out this plan?
Time
4 AM
5 AM
6 AM
7 AM
8 AM
9 AM
10 AM
11 AM
12 PM
1 PM
2 PM
3 PM
4 PM
5 PM
6 PM
Activity Description
When It Happens
Optimal Week:What does my perfect week look like to carry out this plan?
Time Sunday Monday Tuesday Wednesday Thursday Friday Saturday
4 - 6AM
6 - 8AM
8 - 10AM
10 - 12PM
12 - 2PM
2 - 4PM
4 - 6PM
6 - 8PM
8 - 10PM
When It Happens
Activity Schedule:What marketing will I do to generate leads?
Prep/Start
12/26 1/1 Bulk email: “New Year; New Market” PC/COI 400 40%+ open rate Email Open rate + forwards $25
1/1 1/2 Facebook (FB) seller valuation ads GF 500 10+ seller leads FB boost/Landing page Clicks + completions $100
1/1 1/2 Facebook (FB) home search ads GF 500 10+ buyer leads FB Boost/IDX Site
Clicks + new accounts $100
1/3 1/7 Neighbor OH preview (lunch/brunch) GF 500 10+ neighbor sign-ins Event Attendance $250
1/3 1/7 Open house (OH) GF 500 10+ buyer sign-ins Event Attendance $100
1/1 1/8 Bulk mailer: “Winter-selling tips” GF/PC/COI 900 10%+ ULR visits Postcard Calls + URL visits $250
1/8 1/9 Facebook (FB) seller valuation ads GF 500 10+ seller leads FB boost/Landing page
Clicks + completions $100
1/8 1/9 Facebook (FB) home search ads GF 500 10+ buyer leads FB Boost/IDX Site
Clicks + new accounts $100
1/4 1/11 Targeted FB video: “Market update” GF/PC/COI 900 1,000+ views Video/FBBoost
Likes, comments + shares $100
1/9 1/15 Bulk email: “Open house invitation” PC/COI 400 40%+ open rate Email Open rate + forwards $25
1/15 1/16 Facebook (FB) seller valuation ads GF 500 10+ seller leads FB boost/Landing page
Clicks + completions $100
1/15 1/16 Facebook (FB) home search ads GF 500 10+ buyer leads FB Boost/IDX Site
Clicks + new accounts $100
1/17 1/21 Neighbor OH preview (lunch/brunch) GF 500 10+ neighbor sign-ins Event Attendance $250
1/17 1/21 Open house (OH) GF 500 10+ buyer sign-ins Event Attendance $100
1/15 1/22 Bulk mailer: “Proof of success” GF/PC/COI 900 10%+ ULR visits Postcard Calls + URL visits $250
1/22 1/23 Facebook (FB) seller valuation ads GF 500 10+ seller leads FB boost/Landing page
Clicks + completions $100
1/22 1/23 Facebook (FB) home search ads GF 500 10+ buyer leads FB Boost/IDX Site
Clicks + new accounts $100
1/18 1/25 Target FB video: “Home-seller tips” GF/PC/COI 900 1,000+ views Video/FBBoost
Likes, comments + shares $100
1/29 1/30 Facebook (FB) seller valuation ads GF 500 10+ seller leads FB boost/Landing page
Clicks + completions $100
1/29 1/30 Facebook (FB) home search ads GF 500 10+ buyer leads FB Boost/IDX Site
Clicks + new accounts $100
Live/Due Audience(s) Format BudgetReachActivity Description Objective Metrics to Measure
Marketing Tracker
Activity Schedule:What marketing will I do to generate leads?
Prep/Start Live/Due Audience(s) Format BudgetReachActivity Description Objective Metrics to Measure
Marketing Tracker
When your why is big
enough, you will ind your how.
LesBrown
Driving Force:What are my reasons for carrying out this plan?
WHY
If I Succeed If I Fail
Why You Want It
Personal Stability:How do I rate the state of my preparation to carry out this plan?
Where to Improve
Personal Development:What projects or trainings need to happen to improve myself and my business?
January
April
July
October
February
May
August
November
March
June
September
December
Where to Improve
Success Summit
Sales Edge
Elite+ Retreat
By Design
There is no magic in magic.
It’s all in the details.
WaltDisney
Past Transactions:Where have previous transactions come from?
Transaction Tracker
Personal Expenses:What is the carrying cost to operate my life?
Expense Tracker
Professional Expenses:What is the carrying cost to operate my business?
Expense Tracker
Net Worth:What is the value of everything I own minus my debts?
Wealth Tracker
Weeks Worked: total number of calendar weeks less any time off (e.g. planned vacations, sick days, et al.)
Days Worked: total number of calendar days less any time off (e.g. planned vacations, days off, sick days, et al.)
CY: current year
FY: future year
Distribution List: an acquired list of individuals (names, emails addresses, or other form of contact) to whom marketing communications are able to be sent (e.g. the purchased database of a colleague)
Conditional Farm: a targeted list of individuals (names, emails, addresses, or other form of contact) to whom marketing communications are able to be sent (e.g. just-listed/just-sold campaigns or mid-century modern property owners)
PPC: pay-per-click advertising (e.g. Google Adwords, Facebook Ads, et al.)
Hours of Power (HOP): an approximate hour during which one has conversations with people he/she knows and people he/she doesn’t know, subject to daily quota of needed conversations per transactions goal.
Good Debt: an investment that will grow in value or generate long-term income.
Bad Debt: debt incurred to purchase things that quickly lose their value and do not generate long-term income.
Terms Glossary
5 Step Coaching System
1
2
34
5
Raising the level of success by empowering agents to build businesses that are repeatable and scalable.
Define Your Ambition & Goals
Establish Where You Are & What Holds You Back
Remove Barriers & Design a Plan to Close Gaps
TrackingTraining
Accountability
Re-AssessEvaluateAdjust
5 Disciplinesof
Execution
8 Levelsof
Performance8 Levels of Performance8. Exit / Succession Plan7. Extend Cash Cow6. Team Outproduce Me5. Grow Team4. Hire an Assistant3. Consistency & Conversion2. Diversify L.G./Plan/$Increase1. No Budget or Leads
1. Have a W.I.G / Rally Point
2. Act On Your KPIs
3. Scoreboard
4. Cadence of Accountability
5. Celebrate Success
FOR AGENTS
www.xclusivehomesrealty.com
By Tom Ferry