“Business Performance Management”

ASIL, Inc.ASIL, Inc.

Corporate Performance Management

“The Importance of Integrity”

Facilitated by:Warren WhiteVP – Change Acceleration Services

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. Unfolding a New Business Paradigm:Corporate Performance Management

Time

Value

1970 1980 1990 2000

Batch

Mainframe

PCs

LANs

Client/Server

Web

Web Services

Decision SupportMultidimensionalModel

ExecutiveInformationSystems -Graphical UserInterface

BusinessIntelligence -End-User analysis& AnalyticalApplications

Corporate PerformanceManagement -Strategy Analysis,FormulationAnd Execution

The evolution of managing performance

Time

Value

1970 1980 1990 2000

Batch

Mainframe

PCs

LANs

Client/Server

Web

Web Services

Decision SupportMultidimensionalModel

ExecutiveInformationSystems -Graphical UserInterface

BusinessIntelligence -End-User analysis& AnalyticalApplications

Corporate PerformanceManagement -Strategy Analysis,FormulationAnd Execution

The evolution of managing performance

2010

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc.

CustomerOr

MarketAssessment

GoalsKPIs

Measures

PerformanceAnd

Observations

Analysis,Improvements

AndAdjustments

VisionStrategiesObjectives

Pa

rtners

People

CustomerOr

MarketAssessment

GoalsKPIs

Measures

PerformanceAnd

Observations

Analysis,Improvements

AndAdjustments

VisionStrategiesObjectives

Pa

rtners

CustomerOr

MarketAssessment

GoalsKPIs

Measures

PerformanceAnd

Observations

Analysis,Improvements

AndAdjustments

VisionStrategiesObjectives

Pa

rtners

People

The Scope and Cycle of Corporate Performance Management

Inspect what you Expect!

Closed Loop

Performance

Management

Data

Management

Risk

Management

Strategic

Requirements

Planning

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. The Process Scope of Corporate Performance Management

Vision Mission Strategies Goals Measures

Score Carding Corrective ActionReporting

Desired futurestate

Defining yourrole in achievingyour Vision

To support theMission to achieveThe vision

•Customer Sat.•Cost Performance•Delivery (on time)•Quality•Asset Performance

•Key Performance Indicators•Defining the critical few

•Presentation•Frequency•Exception Based•Dashboard Oriented•Trended Performance

(For People/Process/Provider)• Balanced• Integrated goals and measures• Weighted distribution• Confidence limits• Dashboard Oriented• Trended Performance

•Assessments•Auto Alerts •CAR Database•Closed Loop Process•Scorecard Initiatives•Trended Performance•Dashboard Oriented

Implement / Perform

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. Facilitating effectiveCorporate Performance Management

Vision Mission Strategies Goals MeasuresDesired futurestate

Defining yourrole in achievingyour Vision

To support theMission to achieveThe vision

•Customer Sat.•Cost Performance•Delivery (on time)•Quality•Asset Performance

•Key PerformanceIndicators

•Defining the critical few

DEFINE STAGETools to Use:• Envision the Future

• Core Competency Review

• SWOT Analysis

• Stakeholder Assessment

• Risk Assessment

• Communication Planning

Results• Clarity of direction, definitive steps to take and means to baseline and measure results.

• Knowledge of skills availability, development and training requirements and required mitigation actions.

• Assessment of market conditions and opportunities for differentiation.

• Awareness of known and perceived risks and mitigation actions to maximize potential impact.

• Clear awareness of various entities roles in the driving success of the performance initiative.

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. Facilitating effectiveCorporate Performance Management

IMPLEMENT / PERFORM STAGE

Implement / Perform•Customer Sat.•Cost Performance•Delivery (on time)•Quality•Asset Performance

Tools to Use:• Risk Assessment

• Stakeholder Assessment

• Communication Planning

• Integrated Program Management

• Extended workforce selection and management

• Closed loop performance management

• Business Intelligence Console

Results• Flexibility in navigating changing market/competitive changes through robust risk analysis.

• Continual assessment of direct, and indirect, function’s ability to support required initiatives.

• Constant communications alerting personnel with the current status of the initiative so as to

adjust and align actions with required results.

• Continual assessment of issues emanating from various performance management systems.

• Structured and proven methods in selection, award and management of external workforce.

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc.

Score CardingReporting•Presentation•Frequency•Exception Based•Dashboard Oriented•Trended Performance

(For People/Process/Provider)• Balanced• Integrated goals and measures• Weighted distribution• Confidence limits• Dashboard Oriented• Trended Performance

Facilitating effectiveCorporate Performance Management

MEASURE STAGETools to Use:• Business Intelligence Console

• Scorecard Administration

• Performance Audits and Assessments

• Service Level Agreement Administration

• Compliance Management Dashboards

• Exception Management Dashboards

• Integrated Program Management

Results• Timely and exception based reporting to efficiently focus Management attention.

• Balanced Scorecard process to assess bilateral support and performance in specific relationships.

• Audits and assessments to reactively and proactively gain insights into potential areas of concern.

• Timely and efficient assimilation of data from various performance management systems so as to

efficiently allocation resources to areas of concern.

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc.

Corrective Action•Assessments•Auto Alerts •CAR Database•Closed Loop Process•Scorecard Initiatives•Trended Performance•Dashboard Oriented

Facilitating effectiveCorporate Performance Management

CONTROL STAGE

Results• Continuous focus on outstanding issues so as to bring closure to gaps in capabilities or performance.

• Active process to uncover root causes to ongoing systemic issues.

• Continuous accountability to improve value proposition and performance.

• Ability to react to and prevent process failures causing performance gaps in meeting Customer

expectations.

Tools to Use:• Business Intelligence Console

• Scorecard Administration

• Performance Audits and Assessments

• Service Level Agreement Administration

• Compliance Management Dashboards

• Exception Management Dashboards

• Corrective Action Request Database

• Closed Loop Corrective Action Process

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. The Key Factors of EffectiveCorporate Performance Management

Key Success Factors of an effective Corporate PerformanceManagement Architecture:

• Understanding Current Performance

• Process Standards and Controls

• Integration of Business Systems and Data

• Flexible and Nimble Infrastructure Design

• Global and Local Compliance Capability

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. The Requirements and Benefits ofCorporate Performance Management

Requirements:• Commitment

• Rigor

• Discipline

• Vision and Strategy

• Focus

• Time and Budget

Benefits:• Trust

• Confidence

• Peace of Mind

• Alignment

• Predictability

• Sustainability

The Payoff clearly outweighs the Cost!

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc. Who Benefits from Investing inCorporate Performance Management

Everyone your Business Impacts!

EmployeesShareholders

CustomersProviders

CommunitiesFamilies

ASIL, Inc. Proprietary Information

ASIL, Inc.ASIL, Inc.

Questions and Wrap Up

ASIL, Inc.

2901 Tasman Drive, Suite 117

Santa Clara, CA 95054

(408) 980-9904

Warren White

VP Change Acceleration, wwhite@asil-inc.com

Pete Pazmany

CEO, ppazmany@asil-inc.com