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BUSINESSMANAGEMENT AND SUPPORTTELECOM

INDEx04_RoamBRokeRROAMING MANAGEMENT

08_IncentIvesBRokeRSALES PERFORMANcE MANAGEMENT

12_collectIonsBRokeRcREDIT AND cOLLEcTIONS MANAGEMENT

COVERING A RANGE OF KEY BUSINESS PROCESSES, OUR PRODUCTS AND SOLUTIONS HAVE BEEN DESIGNED WITH THREE MAIN CONSIDERATIONS:

EfficiencyOur products and solutions are designed to increase:

_the efficiency of specific

_the team productivity

_ the time to market and, ultimately… your revenues

FlexibilityEach market has its own specific needs and challenges. WeDo products and solutions easily adapt to the environment of each company

IntegrationWeDo’s products and solutions have been designed to seamlessly integrate with Telecom operator’s core systems e.g. Billing, CRM, ERP, etc. to ensure effective business processes or to integrate with companies systems

To shrink The gap beTween sTraTegy and execuTion To opTimize business performance, several companies worldwide currenTly rely on wedo Technologies’ business managemenT and supporT sysTems To achieve business excellence.

4 BROKER - Business Management and Support Systems ROAMBROKER

ROAMING MANAGEMENT SYSTEM

5BROKER - Business Management and Support Systems

Take Control of your Roaming Businesswith an LTE-ready, end-to-end solution

Operating a profitable roaming business in today’s competitiveand quickly changing environment can be a complicatedundertaking.New partners and business models are constantly beingintroduced, along with groundbreaking services and newtechnologies, such as LTE. These changes are causing datatraffic to increase exponentially, leading to greater complexityin both domestic and international roaming, and making itmore difficult to ensure accurate revenue protection duringthe settlement process. Additionally, many service providersare still trying to manage their roaming traffic with billing and mediation systems that were not designed to deal with the most recent standards that govern the formatting and handling of call records created during the roaming process, or they outsource their roaming business to third party clearinghouses. This results in increased costs, lack of visibility, and the inability to optimize your roaming business.WeDo Technologies’ RoamBroker solution enablesmobile operators to manage the entire lifecycle of roamingagreements, including billing and roaming fraud management.RoamBroker empowers mobile network operators to takecontrol of their roaming business, which in turn results in lowerthird-party costs, higher revenues and greater responsivenessto the needs of the roaming marketplace.

Detailed Information at Your FingertipsWith RoamBroker, operators have access to all of the roaminginformation they need via one central system that can bequeried and used for managing roaming partner relationships.This highly flexible solution for rating and processing roamingrecords supports Near Real Time Roaming Data Exchange(NRTRDE), a key advantage to help service providers’ combatroaming fraud, and the recommended standard for all GSMservice providers.

Increase your Roaming MarginsOperators face increasing challenges managing the growingnumber of roaming agreements resulting from new dataservices and the globalization of their roaming reach.At the same time, strict regulations and market maturity arepushing prices and margins down, placing operators underadded pressure to increase their bottom line.

RoamBroker allows the implementation of specifically designedmargin KPIs that monitor and manage the costs and revenuesof roaming services. These KPIs provide precise informationto quickly and accurately identify the business impact of costsand partner payments, as well as potential risks and futurebusiness opportunities.

LTE Ready, End-to-End Roaming ManagementRoamBroker is a centralized solution with a user-friendly webbrowser interface that is uniquely positioned to provide mobileoperators with an effective TAP3-compliant tool. RoamBroker supports advanced services to help manage the entire lifecycle of a Roaming agreement and all of the processes related to managing Roaming services, including Inter-Operator Tariff (IOT) validations. If rates do not match, RoamBroker automatically identifies the error and produces a Returned Account Procedure (RAP) file to send to the partner operator or clearinghouse.RoamBroker is a complete and easy-to-use solution for managing all aspects of roaming business agreements, information, and lifecycle, including compliance to the industrymandated RAEX format for AA.14, Transferred Account Procedure (TAP) & Returned Account Procedure (RAP) files, billing management, plus fraud management and settlement.

ROAMBROKER

EFFECTIVELY MANAGE ROAMING BUSINESSROAMING MANAGEMENT

SYSTEM

Roaming FraudManagement

Bill Shock Prevention RAEX & IOT-check

Wholesale Agreement

Roaming AgreementManagement

Pricing, Rating& Re-rating

Settlement& Invoicing

Dashboard Reporting DataBrowsing

RBAdmin

AccessControl

KPIBrowsing

Analyst Web Portal

Integration Agents

SolutionModules

DataSources

UserInterfaces

Billing CRM Mediation SAP Fraud ...

RoamBroker solution diagram

6 BROKER - Business Management and Support Systems

Roaming Agreement ManagementRoamBroker’s Roaming Agreement Management Modulesecurely stores electronic copies of all your roaming agreementdocuments, such as IR21s, coverage maps and bilateralagreements. It fully manages the lifecycle of each agreementas well as the status of different services associated with eachagreement, whether these are under negotiation, in testing, or already in production. This not only improves the settlementprocess accuracy but also improves cash flow by reducing the time required for operator reconciliation.This module also manages and controls all test SIM cardinformation exchanged with roaming partners, and generatesalarms based on predefined thresholds.

Pricing, Rating & Re-Rating – Flexible And ReliableThe Pricing, Rating & Re-Rating Module is responsible forIOT rating and re-rating management. It allows for flexible IOTdefinitions and multiple price plan definitions for outboundroaming, such as: specific agreements with distinct operators;special discounts and promotions to attract roamers; specialroaming offers for high value customers; and flat pricing orcommon pricing in operator groups.RoamBroker also includes a way to create ‘what-if’ scenariosthrough its IOT simulator; a powerful tool that allows operatorsto test new pricing schemes on real traffic before actuallyconfiguring tariffs on live agreements.

Roaming Fraud ManagementThe Roaming Fraud Management Module fully supports the High Usage Reports (HUR) defined by GSMA. These reports point to potential fraudulent activity and provide customer profile analysis. Limits may be controlled by operator or by customer segment, with near real-time alerts associated to these limits. It is also possible to issue daily HURs with the call details of all visitors’ International Mobile Subscriber Identity (IMSI) who have exceeded the established fraud limit. And because RoamBroker supports Near Real Time Roaming Data Exchange (NRTRDE),operators are able to exchange roaming records in near real-time, helping to reduce losses from roaming fraud.

Settlement & InvoicingThe Settlement & Invoicing Module manages operator settlement information, account settlement information, and operational settlement, while also producing and managing roaming invoices. This information is used to generate settlement reports by different periods of time for each operator, enabling the validation of roaming partner invoices.

File Exchange ManagementThe File Exchange Management Module assures an easier and automated process for Transferred Account Data Interchange Group (TADIG) tests, while also managing the file formatting and file exchange process. This module fully supports the entire TADIG test cycle, controlling test cases and reducing the time needed to perform them. It is also responsible for the processing, validation and sending of specific roaming files among roaming partners.

Wholesale Agreements This functionality allows users to manage preferential roaming agreements according to exchanged traffic. It supports the most common agreement types and is flexible enough to build new discounts based on others previously designed. In addition, it also captures and tracks historical details about traffic and revenues exchanged with each partner, helping to support future negotiations.

Bill Shock Prevention RoamBroker’s Bill Shock Prevention module allow CSPs to address roaming and quota limit issues, equipping them with tools to prevent bill shock and to increase data transparency and customer satisfaction.

Raex & Iot-CheckRoamBroker supports RAEX processes in accordance with GSM Association standards in order to readily manage your roaming partner relationships more smoothly and efficiently.

ROAMBROKER FEATURES

increase roaming revenues and Take conTrol of your end-To-end roaming

managemenT process wiTh roambroker.


Roaming Agreements RoamBroker’s centralized system can be queried and used fordriving greater business intelligence. Operators gain importantaccess to all of the information required for managing roamingpartner relationships. As per configuration, RoamBroker can also manage and optimize IOT negotiation discounts and wholesale agreement processes to provide better planning of IOTnegotiations and tracking of wholesale revenue, credit notes and profitability.

Settlement & InvoicingRoamBroker improves operators´ invoicing processes, allowingthe introduction of more flexible rates with each of the roamingpartners, and helps reconcile all the frequently found irregularities in the clearing of call detail records. The accuracy provided by RoamBroker’s robust settlement features, combined with the flexibility to manage discounts and exceptions, gives operators all the necessary information required to handle the most complex roaming billing services.

Assure and Maximise RevenuesRoamBroker reduces time to market for new services, providing a distinct competitive advantage. It increases revenue through pricing flexibility and eliminates the potential for revenue leakage. It also reduces Clearinghouse dependency, saving money and providing operators with added visibility and control of their data.

Operational ExcellenceStreamline processes related to roaming administration and more efficiently manage roaming agreements, plus RAEX, TAP & RAP files, fraud reports and settlement processes.Reduce manual labor for operational tasks.

Near Real-time Service Quality & Fraud DetectionRoamBroker allows operators to manage alarms and alerts that arise from functional and operational situations. Through a set of analytical data processes, operators are made aware of roaming settlement errors between business partners, and usage data is exchanged according with industry defined standards to ensure correct and fast cross-networkbilling. In order to help reduce further losses, operators can detect and analyze errors and potential fraud by flagging unusually high usage almost immediately after data is exchanged.

GSMA and LTE CompliantRoamBroker supports the most recent GSMA standards, including TAP&RAP validation, NRTRDE, and RAEX processes. RoamBroker is in production in 2G, 3G and LTE environments, and it is continually evolving to follow the most recent GSMA industry standards.

Performance and ScalabilityThe RoamBroker architecture and technology enable rapid and scalable implementations from the smallest to the largest operators. It includes state-of-the-art technology, developed to assure maximum performance with no impact on the operator’s systems.

ReportsRoamBroker provides a package of distinctive reports that are divided into the following key areas: business, operation, fraud and financial.

USER INTERFACE

BENEFITS

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8 BROKER - Business Management and Support Systems INCENTIVESBROKER

INCENTIVES MANAGEMENT SYSTEM


As CSPs increase the number of products and services they offer to the market, effective management and monitoring of dealer and sales channel commissioning has become a major challenge. Moreover, the value of each customer has risen since competition has become more aggressive, making customer retention and lifetime value even more imperative.

For CSPs, the key to success lies in building closer, more efficient relationships with indirect sales channel partners. That means working with dealers to improve their ability to sell products, as well as to attract and retain customers.

Considering the telecom industry’s notorious churn rate, service providers need to be able to implement distinct commissioning provisions for activated services, billed services, payments received, or for customers still active after a certain time.

The best way to manage a multiple-dealer environment is through the use of software for dealer incentive management that is capable of handling compensation processes, providing broader metrics and analytics, while it reduces inefficiencies, fraud and expenses, and at the same time provides high-quality visibility regarding potentially commissionable events during the entire customer lifecycle.

IncentivesBroker is WeDo Technologies’ software solution to cover the complete cycle of incentive management, from the definition and configuration of the compensation plan to the calculation and payment phase.

Marketing and sales teams can easily create, monitor and administer pay-for-performance programs, since the solution makes it easy to design the most complex compensation program rules based on business needs.

Additionally, the partners’ portal feature ensures that every person throughout the channel – including employees, partners, and managers – has clear visibility into both earned and expected incentives and commissions.

IncentivesBroker introduces new levels of efficiency and enhances transparency during the management of the relations between CSPs and their dealers. Moreover, it strengthens dealer loyalty, increases efficiency by increasing the automation of processes, reduces costs, and boosts sales, while reducing the time to market.

incenTivesbroker allows csps To define

and calculaTe variable compensaTion for

inTernal and exTernal recipienTs, moniTor

commissions and paymenTs, Taking advanTage of an

easy-To-use configuraTion

of rules based on business needs.

DEPLOY TARGETED INCENTIVES AND COMMISSION PROGRAMS TO DRIVE SALES ExECUTION.

_IncentIvesBroker solutIon ArchItecture

INCENTIVES MANAGEMENT SYSTEM


With tighter and tighter time-to-market deadlines, where new commission plans often get first priority, sales and marketing teams need to stay fully independent from IT departments for the definition of a new service commissioning structure.

To address the change of pace in sales and marketing departments and accelerate the go-to-market strategies, IncentivesBroker delivers the ability to easily design, administer and optimize compensation plans, through an easy-to-use, web-based interface.

Resorting to a simple, yet powerful rule-editing wizard both teams can easily create and configure the commission plan rules and variables without the need for complex code-writing or in-depth technical knowledge.

Furthermore, IncentivesBroker brings the incentive management plan creation and configuration to the next level of simplicity, by providing a wide range of pre-built incentive types tailored to meet the specific needs of Communications Service Providers. These pre-built incentive types are provided out-of-the-box and require only smooth configuration to adapt to the specific conditions and variables of each implementation. Compensation models, sales hierarchies, rules and policies can be defined, based on the corporate strategy.

Additionally, to provide some degree of support to partner activities, some activities such as Price Protection, Subsidization and Co-advertisement can also be parameterized during the configuration of incentives.

Commissioning based on Customer Lifetime ValueAs sales models are being re-engineered to incorporate new market dynamics and adversities, commissioning based on customer lifetime value acquires more relevance.

Whether working to increase revenues through new sales, improve customer loyalty or even achieve revenue growth during the customer lifetime, commissionable events are important occurrences that can affect the paid commissions associated to a certain contract.

Orders, clawbacks, billing, and service upgrades, among others, are examples of events generated in several business systems that can be collected and integrated in IncentivesBroker to calculate the commission plan that best fits the strategic goals and objectives of the CSP, previously agreed upon with the channel partners.

Extending the coverage of Dealers’ FraudDealers are meant to assist a CSP extend its reach in a win-win partnership. Unfortunately, unscrupulous resellers can sometimes directly exploit flaws in the agreements for their own benefit. Many times it involves the abuse of commission and incentive schemes through the inflation of the sales volume to obtain fraudulent commissions.

Quickly analyzing dealer performance based on simple margin calculations to take into account revenue generated versus costs incurred, rather than only by the number of sales achieved, provides an example of how IncentivesBroker can be used to tackle a dealer fraud type example, among others.

Dispute ManagementDispute management is vital because it affects the motivation of the sales force. Commission payouts may result in disputes if the dealer don´t agree with the commission that has been paid out to them. Disputes can be handled through the case management feature built into the product, by making the bridge between dealers and the CSP accounting and sales support teams for claim analysis, validation and correction, if applicable.

INCENTIVESBROKER FEATURES

The impact of an incentives program during the management of customer lifetime value.

/

Commissionable Events


Dashboard & ReportingIncentivesBroker reports aim to provide the incentives team with updated information on the efficacy of the incentives strategies. Therefore, it provides flexible dashboarding capabilities to report a set of macro key indicators: commissions per channel, top 10 dealers, etc.

Additionally, IncentivesBroker reports enable the assessment of the alignment of the sales activity with business goals and the detection of new opportunities for improvement.

Design, review, and re-use incentives plan structuresWith IncentivesBroker. you can create plans from scratch or choose a template from incentives plan library to get a head start. The interface makes it easy to create many of the most common incentive plans. From there, you can modify the plans to incorporate your specific business rules. You can easily experiment with different plan structures and create an unlimited number of plan scenarios.

Business Alignment IncentivesBroker empowers your business performance by rewarding channel partners and agents who support your key marketing and sales initiatives.

Support for Innovative StrategiesProvides built-in critical business concepts to implement an incentive strategy by delivering several types of incentives already preconfigured in the solution.

Improved Agent Rewards and TransparencyRemoves cost and time barriers to effectively increase the agent community. IncentivesBroker ensures agents have transparent access to the contract status, transactions processed, and payments due and processed.

Better Decision Making Accelerates decision-making through comprehensive out-of-the-box reports, that provide insight into channel and agent performance, growth, and the cost of doing business.

Efficiency Improvement Improves productivity through centralized data management and provides visibility into agent demographics, contracts and payment schedules.

Accelerate the expansion of the Agent CommunityHelps to quickly and efficiently integrate new agents capable of developing the business activity and provides a 360º view of the agent performance.

Helps Control Dealer Fraud Adds additional controls of attempts of dealers to defraud CSPs, through fraudulent scams such as violation of pre/post validation checks and abuse of commission/incentive schemes.

USER INTERFACE

BENEFITS


INCENTIVESBROKER.



12 BROKER - Business Management and Support Systems COLLE CTIONSBROKER

CREDIT AND COLLECTIONS MANAGEMENT


Industry estimates of revenue loss due to customer bad debt are as high as 5% of total revenue loss.

Bill collection is one of today’s most critical business functions. Collecting funds quickly and accurately ensures maximum working capital and significantly improves a CSP’s cash flow.

Automating the collection process allows the CSP to lower personnel costs, as well as collect overdue payments or take legal action earlier in the overall collection process.

CollectionsBroker enables the automatic handling of the debt collection process through a set of configurable workflows. These allow the definition of the desired dunning process based on rules defined by certain events and criteria.

CollectionsBroker allows operators to react to any kind of event reported in the system with the most appropriate collection tasks. The solution can trigger multiple event responses, including, letters, emails, SMS notices, customer calls, or handover to an external collection agency, among other options.

Additionally it supports tasks assigned to external collection agents by providing information on collectibles and enabling the easy update of data recorded from customer contact.

CollectionsBroker monitors accounts on an ongoing basis and automates the key collection processes, allowing your contact center to access through a web interface all the information it needs to handle overdue or delinquent accounts.

CollectionsBroker combines several different actions to achieve maximum effectiveness and efficiency, preventing and combating bad debt:

_Letters_E-mails_Calls_Short Messages (SMS)_Voice Messages_ Network, control to limit services, re-direct or bar callers_Credit Bureau_Internal Black List_External Collection Agencies_Payment Agreements_Write-offs

IMPROVE YOUR CREDIT CONTROL AND COLLECTIONS OPERATIONS

_collectIonsBroker 8.0 ArchItecture dIAgrAm

CREDIT AND COLLECTIONS MANAGEMENT


Credit ScoringCollections management teams rely on information and tools to effectively evaluate the creditworthiness of its customers and making consistent and accurate credit decisions in a faster and simpler way.

The CollectionBroker ‘Credit Scoring’ feature helps your company achieve growth and financial stability by tailoring credit risk management policies to your specific needs.

Our credit scoring module performs automated credit controls during the entire customer lifecycle- from customer activation, throughout the full billing cycle, and up through collections and beyond. It predicts credit risk and triggers intelligent preventive credit control initiatives.

Credit ControlThis module continuously monitors the pro-rata usage for each customer against their credit limit. This way excessive usage can be identified at any point in the billing cycle and appropriate action automatically taken to prevent possible default.

The actions available are defined in the scenario for each specific customer type. These may include phone calls to take partial payment or to make an offer of an increased credit limit; there are many possibilities.

The solution supports multiple scenarios and each scenario can be easily defined to suit a particular customer segment, using information including credit and behaviour score. The scenario to be applied to each customer may be updated as further information is collected according to the credit limit strategy.

Collections ManagerThis module monitors customers’ debt and by applying user configured segmentation strategies, based on several criteria such as ‘customer type’, ‘risk scoring’, or ‘overdue amount’, among others, decides how to handle each situation by applying different collection scenarios.

Each scenario comprises several collection actions aimed at persuading the customer to pay. The collection action templates are provided and automatically populated and executed as configured, within the collection scenarios or by hand through the manual action features given.

CollectionsBroker provides extensive easy-to-use features to manage and execute strategies, scenarios and actions, automatically or manually.

Negotiation ManagerThis module supports the simulation and establishment of payment agreements with customers and controls them from the moment of the request to the conclusion or breach of the agreement.

Payment agreements can be a Promise (term for payment postponed until a predetermined date) or a Payment Plan (several installments/amounts payable on predetermined dates).

These are defined taking flexible parameters into consideration (e.g.: number of installments, period, calculation, method, and interest rate, if applicable).

External CollectionsThis module manages the interaction with external collection agencies.

CollectionsBroker enables the creation of packages based on different criteria, their distribution to the different external collection agencies and tracking them according to the rules defined.

For each package, commission payment rules are established and calculated, such as recovery rates and achievement bonuses, as well as the negotiation limits for the overdue invoices.

COLLECTIONSBROKER FEATURES

_the solutIon


CollectionsBroker InteractPerform daily collections activities in an easy-to-use web interface. Browse for information about customers’ debt, accounts and invoices; view all executed actions and manage the planned actions. Migrate, suspend and deactivate customers from the attributed scenarios. Create and execute mass actions for user-selected customers, accounts and invoices. Negotiate payment agreements and manage the interaction with external collection agencies.

ReportingView operational information about credit control and the main collection activities, such as clients distributed by each scenario, actions distributed by type. Browse it online (as a table or a chart) and export it to a spreadsheet.

Proven solutionCollectionsBroker benefits from know-how, experience and references acquired by WeDo Technologies from major telecom operators worldwide. The solution has been selected and successfully deployed worldwide in several fixed, mobile and cable communications & media providers.

Highly flexible productCollectionsBroker is easily configurable using a Drag & Drop user interface to respond to the Operator’s specific requirements and empowering the collection team to implement the most appropriate actions. The system supports multiple languages and also multiple alphabets.

Complete, integrated and fully automatedCollectionsBroker covers the credit control and collection lifecycle with a single tool that’s closely integrated to the network and business systems. This enables an outstanding degree of front and backoffice automation.

Modular, easy to integrate and maintainCollectionsBroker easily integrates with different BSS and OSS and adapts to Operators’ specific needs. Being modular and highly configurable, it enables phased implementations, systems and process changes and the introduction of new processes, services and systems.

Scalability and performance CollectionsBroker architecture and technology enables its implementation by operators, from the small to the very large. It includes state-of-the-art technology developed for maximum performance without affecting the performance of other systems.

USER INTERFACE

BENEFITS


COLLECTIONSBROKER.




WeDo Technologies is the number one preferred supplier for revenue and business assurance software and services.

Present in 12 countries on 5 continents, with more than 100 innovative bluechip customers in more than 70 countries, the company has a solid and envious project management track record of being on-time and within budget while achieving superior customer satisfaction.

Business Assurance RAID®, WeDo Technologies’ flagship software suite covering Revenue Assurance, Fraud Management and Business Processes Control has been implemented in a number of different industries where it has delivered significant business results and powerful return on investment.

WeDo Technologies pioneered the telecom revenue assurance space in 2002 and is now breaking new ground in the enlarged business assurance arena in Telecom, while also servicing the Retail, Energy and Finance industries.

WeDo technologies, Assuring your Business for the Future.

WHY WEDO TECHNOLOGIES?

www.wedotechnologies.com

[email protected]

ON THE WEB

GENERAL INFORMATION

To shrink the gap between strategy and execution to optimize business performance, several companies worldwide currently rely on WeDo Technologies’ Business Management and Support Systems and Solutions to achieve business excellence.

WeDo’s systems and solutions along with a remarkable service delivery and customer support path have proved on field to be crucial for organizations that need to increase performance and effectiveness of business operations.

The intelligibility provided by our solutions portfolio can help companies tackling challenges such as:

_Roaming Management

_Incentives Management

_Collections Management

OFFICESPORTUGAL _ Lisbon

PORTUGAL _ Braga

AUSTRALIA _ Sydney

BRAZIL _ São Paulo

BRAZIL _ Rio de Janeiro

BRAZIL _ Florianopolis

EGYPT _ cairo

FRANcE _ Paris

IRELAND _ Dublin

MALAYSIA _ Kuala Lumpur

MEXIcO _ Mexico city

POLAND _ Warsaw

SPAIN _ Madrid

UK _ Reading

USA _ chicago

USA _ Washington

Documents

BUSINESS MANAGEMENT AND SUPPORT · PDF fileTO LEARN MORE ABOUT BUSINESS MANAGEMENT AND SUPPORT PORTFOLIO ... KPI Browsing Analyst Web Portal ... RoamBroker is in production in 2G,