LYNDA COSTA

Business LookBook

K

Partnership Framework

Critical MassOver 400 Retailers,

Manufacturers, and other stakeholders

Global & Diverse

Representation

70 Countries; diversity in industry, product category,

and format

Deep Consumer & Market Penetration

Combined industry sales > EUR $2.5 trillion

Global Key Account: The Consumer Goods Forum

Partnering with Industry to build consumer trust & support brand growth

More Consumer Information

Accurate Data On-line

& Mobile

Minimal Disruption to Retail POS

Minimal Disruption to Supply Chain

Make consumer information available and relevant (B2C)

Ensure information on the package and the web are aligned (B2C)

Support production with no disruption to

manufacture and supply chain

(B2B)

Support POS checkout activities

with as few technologies as possible (B2B)

© 2013 GS1

On-line

It’s becoming a virtual world for shopping

Convenience is dictating the retail environment

The Traditional Retail Model No Longer Exists

One

Trillion

Euro

In

2013

Technology is empowering the global consumer

Omni-channel = anytime, anywhere

Directing innovation system wide: new products and packages

• 200 new/reformulated products in $10B beverage division

• Informed decision making to drive cost savings and cost avoidance

• Upward of $4.5MM savings

• Significant efficiencies in resource management across entire organization… less “heroics”

5

• Automated tool that calculates “Go To Market” scenarios

• Incorporates global complexities, multiple variants, and cross functional hand-offs

• Training map to increase knowledge of cross functional requirements and consideration of total system complexities

Strategic direction for innovation

6 6

• System-wide alignment and prioritization for all new products and packages

• Greater understanding on timing for innovation and associated complexities

• Informed decision making based upon resources and system costs

• Global calibration across market units and business units

• Less “heroics” and greater efficiency

Building capability on a global scale

• Educate cross functional areas on supplier quality program

• Unique tools to transfer knowledge and build technical expertise

• Global calibration of auditors on supplier evaluations and new quality programs

Interactive exercises used to increase effectiveness of learning for quality programs

Global supplier quality programs and performance scorecards

• Newly developed programs and tools to evaluate new and existing suppliers world wide

• $10.5MM cost savings; balancing business continuity and brand integrity

• Comprehensive audit tools to help prevent quality issues

• Global scorecards for tracking ingredient and supplier quality

• Manage prioritization for supplier audits and associated resource deployment on world-wide basis

• Central location for supplier status

Optimized testing: adding value and significant efficiencies

Right testing at right parts of supply chain to determine optimized testing plan

• Gained efficiencies 30%

• $1 MM cost savings

10

Where we are...• Quality control

• Differences in testing protocols/execution

• Testing on everything

• Focused on data collection

Where we are going...• Quality assurance

• Standardized, global testing programs

• Test smartly– Focus on the right

quality drivers– Opportunity to

reduce testing

• Information management

FROM TO