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7/29/2019 Business Letter 2013
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What is a Business Letter?
Definition
Parts
Uses
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A business letter is:
- a letter written for formal or professional
purposes.
- similar to a friendly letter, except for one
extra part.
- should be short, courteous, and to the point.
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Heading
Inside Address
Salutation
Body
Complimentary ClosingSignature
Printed Name
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It is the same as a friendly letter.
It contains, the writers name,
address, city, state, zip, and date.
It is written slightly to the right of the
center of the paper, about one inch
from the top.
Do not abbreviate in a business letter
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Cindy Jones
1234 Main Street
Philadelphia, Pennsylvania 19149
April 25, 2003
Notice that the street, city,
and state are not
abbreviated.
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Heading
Inside Address
Salutation
Body
Complimentary ClosingSignature
Printed Name
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Should begin on the left-hand margin, below the
heading.
Consists of the FULL name and address of thebusiness or organization to which the letter is being
sent.
Make sure that the address is the same as
the address on the envelope.
Do not abbreviate.
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Cindy Jones
1234 Main Street
Philadelphia, Pennsylvania 19149
April 25, 2003
Keystone Automobile Association
2040 Market Street
Philadelphia, Pennsylvania 19103
Notice that this is the address of the
company you are writing to. Also see
that the street, city, and state are notabbreviated.
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Heading
Inside Address
Salutation
Body
Complimentary ClosingSignature
Printed Name
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It is more formal than that of a friendly letter.
It is followed by a colon ~ :
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Cindy Jones
1234 Main Street
Philadelphia, Pennsylvania 19149
April 25, 2003Keystone Automobile Association
2040 Market Street
Philadelphia, Pennsylvania 19103
Dear Sir or Madam:
If you do not know who to
address the letter to, useDear Sir or Madam. You
could also use To Whom It
May Concern. Remember
use a COLON after the
Salutation.
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Heading
Inside Address
Salutation
Body
Complimentary ClosingSignature
Printed Name
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It should be brief and courteous.
The reader should be able to pick out of your letter all that
is needed as quickly as possible.
It should only mention the purpose of the letter.
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Cindy Jones
1234 Main Street
Philadelphia, Pennsylvania 19149
April 25, 2003Keystone Automobile Association
2040 Market Street
Philadelphia, Pennsylvania 19103
Dear Sir or Madam:
It is the wish of our principal that a safety squad be organized in the Park
School during the coming semester.
Will you kindly send a representative to our classroom to give us the
necessary directions. Please let us know the date on which we may expect
your agent.
We thank you for your cooperation and prompt attention.
Remember this is business, not a social
letter.
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Heading
Inside Address
Salutation
Body
Complimentary Closing
Signature
Printed Name
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It is more formal than a friendly letter.
It is written under the same margin as the heading.
Consists of a short phrase indicating respect for the
person addressed and followed by a comma.
Yours truly, Sincerely,
Very truly yours, Respectfully,
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Cindy Jones
1234 Main Street
Philadelphia, Pennsylvania 19149
April 25, 2003Keystone Automobile Association
2040 Market Street
Philadelphia, Pennsylvania 19103
Dear Sir or Madam:
It is the wish of our principal that a safety squad be organized in the Park
School during the coming semester.
Will you kindly send a representative to our classroom to give us the
necessary directions. Please let us know the date on which we may expect
your agent.
We thank you for your cooperation and prompt attention.
Sincerely,The first word
should be
capitalized.
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Heading
Inside Address
Salutation
Body
Complimentary Closing
Signature
Printed Name
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Signature contains the full name of the writer.
The writers name is usually printed under the signature.
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Cindy Jones
1234 Main Street
Philadelphia, Pennsylvania 19149
April 25, 2003Keystone Automobile Association
2040 Market Street
Philadelphia, Pennsylvania 19103
Dear Sir or Madam:
It is the wish of our principal that a safety squad be organized in the Park
School during the coming semester.
Will you kindly send a representative to our classroom to give us the
necessary directions. Please let us know the date on which we may expect
your agent.
We thank you for your cooperation and prompt attention.
Sincerely,
Cindy Jones
Cindy Jones
Always sign your
name and print it
underneath.
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Business letters are written for the following
reasons:
Order a product
Make a request
Complain about a product or service
Cover letter- request that the writer be considered for ajob
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YOUR ASSIGNMENT:You will write a business letter to a CD company.
Your letter will be a complaint about a CD that youreceived in the mail.
When you received it, it was scratched.
You are returning the CD and requesting a refund.
Here is the address:
Music-by-Mail
1728 Maple Ave.
New York City, New York 01587
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Do you have your FULL street address, city, and state in the heading? No abbreviations
Did you remember to write the date?Did you write the inside address? No abbreviations
Is there a colon after your salutation?
Did you indent in the body?
Is your letter short and to the point?
Did you end with a formal closing?
Is your letter signed?
Did you remember to print your name under the signature?
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Miss K. Checchia
3040 Cottman Avenue
Philadelphia, Pennsylvania 19149
March 25, 2004
Music-by-Mail
1728 Maple Street
New York City, New York 01587
Dear Sir or Madam:
I have recently ordered and received a CD from your mail catalog. When I received
it, I was saddened to notice that the CD had been damaged. I opened the case and found that it
was scratched. It will not play in my CD player.
Along with this letter, I am returning the CD. I would like a refund in the amount of
the purchase. I thank you in advance for your prompt and courteous service.
Sincerely,
Miss K. Checchia
Miss K. Checchia
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