BUSINESS IT - Nybble.co.uk Ltd · The introduction & growth of Virtualisation technology ... Not utilising this resource means missing out on huge benefits. I n order to stay ahead

BUSINESS IT

www.nybble.co.uk

SOFTWARE DEVELOPMENT

ONSITE / REMOTE SUPPORT

DATA & DISASTER RECOVERY

CLOUDED BACKUP

VIRTUALISATION

NETWORK SOLUTIONS

SERVER & INFRASTRUCTURE

SECURITY & ANTIVIRUS

OUTSOURCED IT SERVICES

EMAIL SOLUTIONS

SERVICES & SOLUTIONS

Call The Team01254 673 806

Send An [email protected]

2 Welcome

“We genuinely want to open up access to information technology by making things simple to understand and offering packaged solutions for businesses. I’m a great believer that technology ought to work for people, and not scare them as it

all too often does when presented in confusing sales terminology.

We have expanded our business through good service and demonstrated competence. I’m very proud that we have not lost sight of our core values, it’s the one thing about us that makes a huge impact. I offer you a personal guarantee that we WILL deliver on our promises and no matter what size you are we CAN offer you the full spectrum of I.T. support and enabling services, allowing YOU to concentrate on growing YOUR business. We would love to be your I.T partner, talk to

me, email me on [email protected] anytime. We are here 24/7 for our customers“

Having built a business from the ground up and ensuring Nybble survives the uncertain economic climate. The man in the driving seat explains what he thinks is the secret to Nybble’s continuing success…

Managing Director

Message from Our MD

Ram Gupta

From our first days of simple, streamlined solutions we have developed into a complete services IT company but we have never forgotten the ethos on which Nybble was created...

Welcome

The digital world is an ever evolving, challenging and complex place. When so much of our lives, business and personality is translated into bytes then it has to be carefully managed and that is where we excel.From individual retail customers to some of the largest, dynamic commercial concerns in the UK, Nybble provides that quiet reassurance that all is taken care of with maximum professionalism. Don’t take our

word for it, we advertise what our clients have to say and feel about us. Confident in our abilities, some have remained with us since inception 20 years ago.

Is your business rapidly expanding, causing your technology and IT team to struggle? Do you need professional advice on how to create the perfect way to streamline and interconnect different aspects of your business? Do you need a bespoke software application or infrastructure? Are you worried about securely storing your data digitally, protecting your clients and backing up this precious information? Do you want the peace of mind that comes with having your systems remotely monitored, would you like 24/7 assistance? Do you feel reassured by onsite visits? Welcome to Nybble.

3Welcome

Nybble are a northern based Company, proudly supporting clients across the UK. We provide professional IT solutions, services & consultation.

About Us

Visit Our Websitewww.nybble.co.uk



Nybble’s inception was in 1998. Initially, a soft solutions and hardware provider, we expanded our expertise to provide complete services - offering a genuine one-stop solution. Our highly trained professionals offer you a friendly, competent service delivery either remotely or on site. Clients range from small businesses & education facilities to large multi-site, corporate and international concerns. Our in-house specialist teams provide 24/7 support. We provide software development, mobile applications, hardware

infrastructure, cabling, disaster recovery, security, virtualisation, data storage & recovery, cloud services, networking support, and many other services. You can be assured that Nybble is THE perfect IT partner for your business. We set ourselves high standards and make a commitment to never let our customer down. When we say customer is KING, we mean it!

Our History

Why Choose Nybble?Choose Nybble for your Business and Education IT support. Let us manage your IT systems and give yourself the peace of mind that you are working with a team of friendly, highly knowledgeable and experienced professionals. We are focused on the traditional values of excellent customer service and a commitment to deliver these at all times, either on site or remotely. Where IT meets business, think Nybble. We take a genuine interest in the business needs of our customers and provide a simplified approach to solving IT problems. Our recommendations are always genuine and our team of engineers and consultants have a reputation for delivering excellent service. Try a new, fresh approach to IT. Try the Nybble approach.

As we approach our first 20 years in business, Nybble continues to enjoy rapid growth and respect within the industry. Never taking the core focus away from excellent customer service has ensured clients stay and new clients are most often gained by recommendation. With one of the fastest response times in the industry our clients enjoy having instant access to someone they know on a first name basis. In the climate of cutting edge technology, sometimes it is the old fashioned values that seal the deal. We provide software development, business intelligence, full infrastructure

support, audio visual technology and hardware, WAN, cloud services, disaster recovery, training and much more. Our diversity is our strength moving into the future. Exciting times for us and those clients who have become part of our family. Nybble are the selected TrustATec Partner for the Blackburn region and an Accredited SAGE Business partner, we continue to attract relationships with industry leaders which greatly benefits our clients.

Where We’re Heading

4 Business IT Support

Our ethos has always been to open up the world of technology so that everyone can benefit. We have effectively supported leading UK businesses for 20 years, watching start-up businesses become industry leaders. We listen to you, then create what you need; supporting your growth and protecting your interests.

Our Statement

BUSINESS IT SUPPORTThe Nybble team offer a one-stop-solution for all your business IT requirements, making technology accessible and affordable to all.

Nybble work in partnership with leading manufacturers and suppliers to ensure high quality and

professionalism at every level. We understand how technology enhances business, increases productivity and boosts bottom line when correctly utilised.

Our dedicated consultancy team will create a detailed strategy that will grow with your business and return on investment. Huge savings are possible when you can have a skilled, experienced team capable of taking a vision through to robust infrastructure and beyond.

With an enviable portfolio of services from consultancy to disaster recovery measures, we ensure you are equipped to compete with the best. Bespoke software is just one of the ways we can help you find your niche. Discover how Nybble can help you.

5Business IT Support

Our outsourced IT managed services provide our customers with unlimited access to our 24/7 dedicated IT Support help-desk. We provide proactive IT support and technology consulting. Outsourcing your IT is more than having support on the end of the phone when you need it, we’ll assign you a dedicated point of contact who will provide you with technology consulting to help you achieve your business goals.

We are experienced in an array of IT projects, whether it’s implementing Office 365 across your organisation or moving you to a bespoke cloud infrastructure. We have the knowledge, skills and expertise to see you through the process smoothly. From carrying out server upgrades, migrations, virtualisation to individual unique requirements for your IT, we offer a five-star service with clear communication along the way.

Consultancy Project Management Outsourced IT Services

As a Nybble client you can be assured of excellent IT support. If you are considering up-scaling your IT architecture to help you achieve your company’s goals, Nybble’s project management services will deliver on time and within budget. Our Prince2 qualified professionals can plan, design and manage your IT infrastructure ensuring your projects are coherent, informative and on time.

Nybble is responsible for protecting large 24/7 businesses as well as small to medium businesses throughout the UK. The recent weather affected one of our clients when they discovered a flooded server room, we had them up and running, fully restored within a few hours. Experience is vital in a disaster situation as is the foresight when consulting with a client as to what individual protection a business requires.

If you are a company with a preference for hands-on assistance and a personal touch, the reassurance of our Onsite Engineers Service is for you – expertise and round the clock care.This also includes our monitoringpackage, which is configured topro-actively alert our engineers ofany potential issues, who will thenrespond quickly by coming to youroffices to troubleshoot and addressthe problem.

Onsite Engineers Remote IT Support Experienced Team

An extra pair of eyes is an important part of your IT infrastructure & support. Remote Management can make all the difference when trying to resolve issues quickly and efficiently. It can determine simple performance issues and system requirements to identifying the need for a complete system reconfiguration. Real-time 24×7 monitoring provides peace of mind that key infrastructure components are operating reliably.

When problems do arise with your IT systems it is important that you can reach your IT support company and receive a rapid response. We have a fully staffed help desk and in the cases where the issues cannot be resolved remotely we can dispatch an engineer immediately. How long could you afford for your systems to be down? What if your systems go down at the weekend or in the evening? We have one of the fastest response times in the country.

Rapid Response Proactive Strategy

Many IT support companies take a reactive approach to IT issues. This unfortunately means that you suffer from long periods of downtime and these issues will often reoccur. By outsourcing your IT to Nybble, you benefit from our extensive industry experience. We routinely monitor and perform maintenance on all your IT systems to make sure they are running smoothly, which reduces the likelihood of something going wrong.




6 Virtualisation Solutions

Why We Recommend Virtualisation

VIRTUALISATION SOLUTIONSThe introduction & growth of Virtualisation technology has been rapid & dramatic. Not utilising this resource means missing out on huge benefits.

In order to stay ahead a business must perform at maximum efficiency. In this digital age, technology has become an essential

tool in the fight to remain relevant and competitive. Virtualisation will continue to grow in importance as we place ever increasing demands on systems whilst trying to reduce business expenditure. Being able to fully optimize the resources you

have as your company reinvests for the future, is the difference between static results and being able to expand. As your bottom line grows, we can advise on how to increase and modernise your technology in order to get maximum return on investment. Increase your IT infrastructure at the same pace as your business growth. Virtualisation allows multiple operating systems to

run and multiple applications to be enabled on the same server at the same time. The increased utilization of existing hardware then reduces costs and allows for greater productivity and efficiency. Virtualisation is also an important consideration when deciding on cloud services you may wish to access, it assists privacy and security.

ReducedInfrastructure

ReducedLicensing Cost

ImprovedResource Utilization

7Virtualisation Soltuions




Virtualisation is the process of consolidating multiple virtual operating systems into a single physical server. This increases performance and lowers running costs.

Server Virtualisation

Are your servers efficient? The majority of server systems are under-utilised with an average Windows server running at only around 15% efficiency and UNIX environments at about 20-30%. Virtualisation is a method of running multiple independent virtual operating systems on a single server. Enabling maximum use of physical resources to return significant significantly reduced hardware investment. on hardware investment. Reducing the majority of hardware and maintenance costs means significant savings for any organisation.

How can your business benefit from virtualisation?

Nybble can evaluate your system requirements and see if virtualisation is of benefit to you. Virtual server migration is becoming an increasingly requested service. Call us to arrange for your server analysis and see how your servers are performing.

Implementation

The use of virtual machines has ensured the growth of VM software and there are many different solutions available to business. The reassurance provided by these systems is priceless. How long could you afford for your business to beoffline? Could you afford to replace the hardware that you have should it fail? Does your back up take regular screen shots of your data? How much would you lose if there was to be a system crash? Virtualisation is a smart move.

Business ContinuityDisaster Recovery

The increasing growth in virtualisation development has meant the way disaster recovery is handled has altered significantly. Duplicating images means that virtual machines (VM) can be recreated. If your server crashed you would probably need to replace your server and then reinstall all your systems and applications then configure to your preferred settings. You would then restore available data. With virtualisation the system can be recreated as it was.

Future Trends

Virtualisation is developing beyond servers and is now part of many applications, used by networks, mainframes and beyond. The drive to go beyond server utilisation has been the impressive cuts in hardware costs and increased ability to recover from unforeseen system failure. Banking Group HBOS launched a massive virtualisation strategy in 2003 that will eventually see not only virtualised servers but also storage and local area networks.

Nybble were quick to respond, took the problem out of our hands and solved it. The IT systems were restored in under three hours. I highly recommend you give them a call to make sure your business has an effective Emergency Business Continuity Plan in place.” Mr George Hill – Owner and Director, Cornmill Nursing Home

8 Email Solutions

Have all your email systems managed for you, paying only for what you actually need with the option of unlimited growth when needed. Discover additional security, reliability and lowering of operational costs. All of our email solutions are designed to have the maxi-mum flexibility, retention, efficiency and allow you total control via full ECP access.

Enhanced Hosted Email Solutions

EMAIL SOLUTIONSNybble email solutions ensure you maintain total control over email in theworkplace, paying only for the mailboxes you actually need.

Providing a range of email solutions, Nybble can ensure you have precisely what you need to perform efficiently.

We can offer onsite and offsite exchange solutions depending on the size of business and the amount of traffic your systems are dealing with. Email powered by Microsoft exchange, provided by Nybble, facilitates enterprise level email and collaboration effortlessly. The level

of service is tailored to your actual needs. We run the latest version of Microsoft exchange. You can connect to your favourite email client on your PC, Mac or smart device to send and receive mail. Archive, white list, black list and have total control over everything entering and leaving your company mailbox. Enhance with anti-virus and spam solutions as necessary to meet your needs. Microsoft Outlook for PC and

Mac can be added to your account. Manage all your email accounts from a central location. Configure settings for your entire workforce or for individuals. A central console also allows you to add and remove users and groups and also reset passwords immediately as required. We also offer a totally managed solution which allows you to free up valuable time knowing all is secure and monitored.

With the Exchange Management Console,

it makes it easy to administrate mailboxes, groups and rules.

Ensuring you get the best service, the Hosted Exchange

platform will be available at least 99.9% of the time.

Exchange allows the ability to store a large amount of

emails as standard, reducing the frequency of archiving mail.

Protect your business against viruses and spam with hosted

Exchange’s enterprise class security and anti-spam policies.

Access your email account from anywhere in the world

via your computer, laptop, tablet or smart phone.

We can migrate your existing email mailboxes to a hosted

server in no time using industry leading mailbox migration tools.

9Email Solutions

Hosted Exchange Email

Exchange is a service whereby a provider makes a Microsoft e-mail box and space available on a server so its clients can host their data on the server. The provider manages the hosted data of its clients on the server.

How can your business benefit from Hosted Exchange?




How Exchange has transformed business email solutionsWhen deciding between an on premise solution or a hosted solution, one of the main deciding factors will be cost. Cloud solutions are popular for small to medium sized businesses because of the cost per mailbox, having a dedicated hosted server, making budgeting simple and the additional benefits this service can provide such as Office 365. There are still some instances however, where an on premise solution holds the most advantages. If you have limited bandwidth for example, or large capacity mailboxes, it is worth exploring an on- premise solution, especially if you regularly transfer large files.

Nybble can consult with you and advise on which solution will be the best for you. We will examine your current requirements and then assess which solution is best and most beneficial for your present circumstances. We can cover subjects such as having a white list, black list, archiving, 30-day visibility and retention whilst also considering your future business growth.

Migration to Cloud Email On The Move Security & Anti-Spam

Easy Mailbox Control 99.9% Server Uptime Massive 50Gb Mailbox

Share your calendar with business colleagues to better

organise, schedule meetings and allow them to see key information.

Create shared mailboxes that can be accessed and used by

numerous users at once to increase productivity.

Exchange Uses industry standard SSL encryption

certificates secure your email from outside threats.

Shared Calendar Shared Mailbox SSL Security

10 WIP Portal

Our WIP Portal is revolutionising the automotive industry. Providing dealer-ships with an effective tool to boost revenue and productivity.

Dealership management Sys-tems are used throughout the automotive industry in the UK. Although all are

efficient and time proven they have limitations and in today’s aggressively competitive digital world, anything

Clear communication is vital.Ensure YOU are the dealer-

ship dealership that gets it right, withfull overviews provided to the client, our software ensures you engage & build firm relationships fostering loyalty and return visits.

Our system enhances frontfacing and internal depart-

mental communication. Customers see you as one business, we link yourdepartments to share vital data.Creating effective dialogue and enhancing the customer journey.

Your customers may interactwith every department

in your dealership, we provide yourteam with all they need to be effi-cient & highly productive. Maximisingaftersales business and excellentcustomer care.

Customer Experience Communication Profitability

WIP PORTAL

that provides the opportunity to boost bottom line with enhanced performance, is well worth a look. Dealerships need to build and maintain an excellent relationship with a customer in order to retain a loyal advocate. In this age of instant

reviews, no business can afford to offer poor customer service. Increas-ing efficiency and profitability across the dealership is now entirely pos-sible with the technology, support, IT Management and software available from Nybble IT Solutions.

11WIP Portal

Increased ProductivityThe WIP portal is designed to integrate seamlessly with the current Dealer Management Systems (DMS) providing you with a comprehensive vehicle journey.

The portal formalises all com-munication between the cus-tomer, front counter, back counter and parts function

giving management a real time over-view of what is happening in their af-tersales operation. With an intent to

get away from ‘not another system’ complications, the portal has been specifically designed to seamlessly integrate with leading DMS’s such as Kerridge for example, minimising ad-ministration and double input. Com-munication between departments

becomes fully transparent creating a streamlined log of information that can be utilized beneficially by everyone from workshop control, parts counter to senior management when reports need collated, accurate month end information.

“This is the future. We are a growing business and need the tools to manage our growth. This has made a huge difference to how we operate and everything is transparent. The automation it offers for the little effort we put into it, saves us time and inevitably…money.” LS – General Manager

Enhance front facing, internal departments and workshop control communication. WIP Portal provides your team with all they need to deliver communications - maximising aftersales business whilst providing excellent customer care. Accessing customer history in seconds and greeting your clients knowledgeably reinforces a smooth and professional relationship.

ImmediateJobs exceeding allocated time are immediately flagged in red. Time and date stamp notes on active WIP’s means no more time consuming efforts to keep on top of work in progress. The portal details can be recalled quickly and the status updated in real time effectively. Automated customer communication via email or text facilitates instant authorisation.

EfficientImportant leads are generated for aftersales. Tailored communication enhances your client relationships. WIP portal ensures you proactively enhance relationships built at point of sale. One integrated system replacing expensive multiple software providers, keeping the customer informed with reminders or marketing, reassuring that you are attentive beyond the point of sale.

Invaluable

“It’s saving me and my team bags of time.” PW – Workshop Controller




“For the first time in years as a workshop controller, I am able to do my job and all the things I never had time to do.” I H – Workshop Controller

Vehicle Health Check allows workshop to record damage

or wear & tear so that a video can be created with audio to send to the customer for authorisation. Order numbers are auto generated. Mobile technology allows outdoor inspection.

Order numbers and authority as well as photographs for

damage, insurance assessment or repair estimates will stay with the vehicle record at all times for anyone to see and refer back to providing accurate, in depth history.

Utilise your data fully to maximise potential. Spot

trends, facts & data. Business information clearly displayed, showing real time details. Instantly assess team’s performances helping to show how the dealership can progress.

Electronic job pack system allows work to be viewed,

edited & audited electronically saving time, energy & storage space. Job history becomes instantly available on demand internally or externally to the business.

Automated reminders for annual checks, instant

authorisation, speedy booking-in process, progress reports, special offers & tailored marketing is allfacilitated making life easier forboth you & your busy client.

Replacing the manual workshop diary with a time

saving, coherent centralised view of the day to day running and management of your aftersales services. Greater efficiency, productivity and less risk of human error.

12 WIP Portal

Controllers can check real-time progress at a glance,

provided by the portal. Departments involved in the vehicle journey, record relevant information for one effective central view. Ongoing updates ensure no unnecessary delay.

Controllers can discard manual VOR sheets for a

uniform view provided by the portal. VOR communication is updated centrally & real time status is emailed out to all concerned for quick, coherent communication.

Good decisions are based on solid information. Be alerted

on parts delivery progress WIP Portal enables monitoring of ordered stock, upselling & obsolete items. Vital to managing volumes & ensuring no extra delay for the customer.

Vehicle Updates VOR Parts Escalations

Once a laborious, manual procedure consuming a lot

of workshop controller time with guess work and lack of real time information. The portal streamlines the process keeping all in the loop and improving productivity.

Real time communication like never before with the

capability to send multimedia contactin order to get work authorised or to send tailored specific marketing. Build effective lasting relationships with your customers.

Shift Handovers Client Communication Accountability

Strong, efficient real timereporting between workshop

and sales department. Easily analyse detailed information to make better informed decisions. The software prevents incorrect data entry via 3 way indexing used by the program.

Daily Diary SMS & Email Messaging Action Logging

VHC (Mobile App) Job Packs Data Cubes

WIP Portal FeaturesOur WIP Portal is revolutionising the automotive industry. Providing dealer-ships with an effective tool to boost revenue and productivity.

“We love it and couldn’t now operate the workshop without it.”

13WIP Portal




The Future is ExcitingThe WIP Portal & Communicator Portal have been highly praised by the large, prestigious commercial dealerships, who have installed and benefit from the applications daily. Combined with Nybble managed services we directly contribute to boosted financial success for our clients.

This is just the beginning.

From enhanced reporting to further integration with

the client’s management systems, we can provide the dealer with a full workshop communication system that will WIN, RETAIN and MAXIMISE business. The portal development is ongoing and the product will continue to evolve and remain as a leader in the niche. The communicator mobile portal is a revelation in the automotive industry. With LIVE VOR, driver checks, accident reporting and defect reporting, the portal’s all-encompassing features provide a powerful, unrivalled tool to SELL and SERVICE your aftersales business.

Whether you are involved in analysis, reporting, customer history, document management, credit control, liaising across departments,

purchasing or invoicing, our systems will enhance and streamline your business allowing you to concentrate on growth. Let your sales team do the selling and our software collate and group the data for instant access when needed; gain the crucial insights that you need to make your dealership stand out from the rest. Use the most accurate KPI’s from internal dealership systems and drive your business forward.

Multiple databases lead to lost revenue, that’s where Nybble can help by providing one integrated software application that enhances DMS’s in multiple ways. A cost effective dealership wide system that will be utilised from marketing to auditing, workshop floor to parts department stockroom. Customers have high expectations - to win them over you have to raise your effectiveness.

If your customer disappears after the first year we help you identify this so that you can coax them back with targeted campaigns, extracting the information you need to enable this. Manage data and increase revenue. If information is missing when the customer makes contact, how can you earn trust?

Clear communication is vital, we make YOU the dealership that gets it right, full overview provided to the customer with our software ensuring everything necessary is at your fingertips in order to gain the confidence and trust that encourages multiple visits.

The WIP Portal has been entered into consideration for an Innovation Award by one of our delighted dealership clients.

The latest innovation is the COMMUNICATOR PORTAL allowing external customer access. Your clients can view their jobs, see updates, provide updates and most importantly, instantly authorise work. The East Midlands Ambulance Service (EMAS) love it and say in their experience there is nothing like it in the dealer industry:

“We have recently given EMAS access to the portal via the communicator. They love it. This has definitely brought in more business for us through EMAS as they say there is not another dealer offering them these facilities.” CM - Dealership Manager

14 Vehicle Appraisal App

Having extensive experience of managing dealership technology, our vehicle appraisal application streamlines the process of accurate valuation.

The only way to successfully design and develop a successful application for the motor industry is to

understand how it must integrate seamlessly with the back end systems and be fully accessible to those that need to utilise it instantly.

The appraisal application has been designed to be intuitive

and clear. Inputting data is simple and straightforward. The ability to collate multimedia data means a clear record of the vehicle is then accessible to the dealership.

Nothing is left to chance. In addition to clear, detailed

written records, you will also have multi-aspect photographs, editable diagrams of the vehicle for items that may not be apparent on the pictures and client signature.

The appraisal application is designed to save time

and costs. Dealership logo can beadded for the personal touch. Fields can be programmed to be manda-tory. End result is a pdf document which can be viewed or emailed.

Intuitive Accurate Flexible

VEHICLE APPRAISAL APP

Our Vehicle appraisal app is simple, clear and satisfies all the above. A clean interface can be branded with your logo. The app delivers everything needed to provide vital information with which to make an informed decision. The appraisal app streamlines a complex set of tasks.

Providing an efficient & accurate process for managing part exchange & used car purchases. With data sent to the appraisal portal for managerial oversight, it provides a secure & reduced risk environment.

15Vehicle Appraisal App




Online WebPortalClear, concise & intuitive. Text, diagrams,photographs, signatures & video are all accessible. A PDF document presents data & can be emailed as necessary to relevant parties. Easily navigated, facts are clearly displayed. Notes can be added following reappraisals.

NEW APPRAISAL AWAITING APPRAISAL APPRAISAL LIST CREATE ENQUIRY ENQUIRY LIST

VehicleAppraisal Portal

129510/08/2016 00:00:00 NCC-26849 Mercedes - Benzabc-115

129410/08/2016 00:00:00 NCC-1701-C Nissanbcd-115

129309/08/2016 00:00:00 NCC-68800 Ivecocde-115

129209/08/2016 00:00:00 NCC-68814 Vauxhalldef-115

129108/08/2016 00:00:00 NCC-11638 Renaultefg-115

129007/08/2016 00:00:00 NCC-1894 Fordfgh-115

128907/08/2016 00:00:00 NX-74205 Mercedes - Benzghi-115

128806/08/2016 00:00:00 NCC-74350 Vauxhallhij-115

128704/08/2016 00:00:00 NCC-38955 NIssanijk-115

The online portal streamlines the process of collating appraisals & related

information to minimise error or risk thus providing a return on initial investment quickly. Allowing well informed decisions to be made with confidence.

With a simple mouse click the Portal can display multiple

assessments ready to view for comparison and decision making. With all fields of information clearlypresented, the portal becomes a valuable time saving asset.

Nothing is left to chance as The Portal displays

information resulting from a clear defined process. All essential information can be viewed via the portal. Designed to save time and reduce potentially expensive mistakes.

Return on Investment Efficiency Defined Process

The Web portal has beenDesigned to be accessible 24

hours a day if necessary for busy sales teams who work in dealerships open around the clock. Sales team to Dealer Principle, data is shared quickly and effectively.

The Portal allows performance Management

as each vehicle appraisal is fully assigned to a named sales representative dated and signed. The defined process brings together sales person & client for accurate, true condition value.

The portal allows the realityof accurate data collection,

presentation including full notesgraphics and if available videofootage. Accurate decisions can be made utilising real time factual,checked, vital information.

Accessibility Accountability Accuracy

“This has definitely brought in more business as it is an efficient streamlined process not only for us but also for the customer who is waiting for a decision”

App FeaturesWe are confident that the WIP Portal is revolutionising the automotive industry. A simple to use defined process resulting in an effective tool to boost revenue and productivity.

Vehicle Appraisal App16

SSL Encryption allows data between devices to be kept

secure and safe.

Secure LoginEasily manage data from multiple appraisals, rapid

informed, competent decisions.

View AppraisalsNavigate to specificAppraisals with the fully

searchable, intuitive interface.

Search Appraisals

Ref No. Reg No. Status

NCC-26849

NCC-68814

NCC-26849

NCC-68814

NCC-26849

NCC-68814

1060

1059

1058

1057

1056

1055

Reg No. Status

NCC-26849

NCC-68814

NCC-26849

NCC-68814

NCC-26849

NCC-68814

1060

1059

1058

1057

1056

1055

Numerous fields can be populated. With certain fields

being mandatory.

Essential DetailsA standardised process resulting in accurate risk free

assessment.

Formal ProcedureClear diagrams will showany marks or dents that

need further inspection done.

Vehicle Damage

Reg Number

First Name

Last Name

Address Line 1

Address Line 2

Address Line 3

Address Line 4

r

e 1

e 2

e 3

e 4

Reg Number

Make

Model

Variant

Engine Size

Mileage

Extra

Service History?

Remaining Services?

How Do You Maintain Your Vehicle?

V5C Doc?

2 Set of Keys?

Do You Have WarrantyOn This Van?

Has Your Vehicle BeenInvolved in Any Accidents?

Van Imported?

y?

vices?

aintain Your Vehicle?

s?

e Warranty?

hicle BeenAny Accidents?

ed?

Personal Plate

Road Tested

History Seen

Test Driven

Vehicle Seen

Interior

Lights

Glass

Wheels

Repairs

Notes




Signatures are collected from both sales representative

and client.

E-SignaturePhotos can taken of the vehicle, and important

information can be outlined.

Delete & Append PhotosVideos can be recorded of the vehicle and uploaded to

the portal and played back.

Vehicle Video Recording

The App produces a PDF document, which can then be

emailed or viewed in the app.

Offline Mode allows the App to be used when no internet

connection is available.

The Appraisal App can be fully branded to your

companies needs.

Email & View as PDF Offline Mode White Label Branding

Vehicle Appraisal App 17

Streamline the Appraisal ProcessThe appraisal app requests required information, nothing is left to chance - minimising risk. Dealerships utilising the software agree that the application has, without exception, increased productivity and cost effectiveness.

Time and cost effective; allowing sales team, senior management and client to come together with all interests accounted for and protected.

Managing the stock of vehicles in your dealership needs to be handled with accuracy and an eye to budget. Leaving the incorrect stock on the forecourt could end up eating into valuable profit. Specifically designed for Mercedes Benz the application downloads financial documents and then matches with the Kerridge data to produce a real-time snapshot of stock charges and an accurate figure of stock charges for the day.

Allowing this analysis of costs and understanding stock levels reduces the risk of escalating charges for

unsold vehicles which are still in the “free” zone. Sales teams have a real-time tool to help them choose the correct vehicles to sell, minimising fees.

Another huge benefit of the

application is the monitoring from point of sale. This will allow dealerships to charge clients who delay for any reason resulting in fees becoming applicable. Dealerships will now be able to document and recoup these costs from the client.The software can be adapted to any dealership for any motor group. Our developers simply tailor the software to your requirements and systems.

STOCK AUDIT REPORT APPLICATION

• Accurate real time understanding of stock.

• Clear understanding of stockattracting charges.

• Daily charges report.• Better use of “free zone”

vehicles.• Recoup charges incurred by

client delays.

Benefits at a Glance

One thing that provides a dealership with huge potential for the future is the quality of the data it holds. Most dealership management systems collect data to a certain point but don’t really provide oversight and are limited in terms of fully utilizing this treasure trove of prospects.

Management is provided with alerts if information is not correctly handled or inaccurate which

means full accountability from first data entry. In a world of stringent regulations and requirements when handling personal data, our system gives you the best opportunity to have a compliant, verified base to venture forward with.

Our Data Quality System enhances the DMS by taking client information one step further. The system

ensures that the information is cleansed daily and any anomalies are directed back to the source for clarification and correction. Any information that does not match up exactly with what is held on record is immediately flagged and an email automatically sent to the source of the discrepancy to report the inconsistency. This results in a valid, accurate record that can be used by all departments. Absolute gold for marketing departments.

DATA QUALITY SYSTEM

• Uses customer data exported byKerridge.

• Cleansed automatically on a dailybasis.

• Flags inconsistency in red.• Automatically emails source of

suspect data.• Highlights any information

amended by user.• Sends a management report

using Excel.• Automatically scans information

twice a day.

Benefits at a Glance




Stock Audit Report Application & Data Quality System18

BUSINESS CONTINUITYWhat happens when technology fails? Could your business survive the downtime that inevitably follows? Nybble offer consultancy and planning ensuring that if the worst scenario unfolds, you WILL recover.

Business continuity when teamed with IT, is often de-scribed as disaster recovery. In order to recover from a

disaster, strategic planning before-hand can be the difference between virtually no loss of data & partial res-toration. Many sectors are required by law to have recovery plans those not compelled would be misguided if choosing to be vulnerable. In this

age of sophisticated digital attacks there is no ‘one-size fits all’ remedy. A tailored package based on individual requirements, is not only prudent but cost effective. Be very wary of anyone recommending products & measures without fully assessing your needs, protection is effective if full requirements are understood. Response time matters, when will an engineer attend? With a stand-

ard 24 to 48 hour response, would you be able to trade? Nybble clients know one call triggers a response. Amongst the fastest responders in the industry, our disaster team will be be assigned &despatched within 2 to 4 hours & advice will be immedi-ate. See if we can save you money whilst protecting your business.

Call us today to book a consultation.

19 Business Continuity

Nybble Business Continuity Provides




Do you have a plan in place as recommended by the government? How protected are your systems are you vulnerable to attack? Would your systems bounce back? Can you afford the downtime whilst waiting for repair or replacement of your IT infrastructure?

Disaster Recovery

• Could you rebuild your client listfrom another source?

• Would you know your statusfinancially in real time?

• Would you be able to meet salary requirements?

• Could you continue production?• Would you remain operational?• Would you sustain financial

losses and survive?• Can you reinstate your software

complete with all licensing?

Consider the Following

The simple truth of the matter is you need to prepare. If you walked into a system failure tomorrow could your business survive, could you recover your data, your financial information and your history? Do you have a secondary storage system so you could back up and start again?

How can your business benefit from a Business Continuity Consultation?

Already this year one of our clients was seriously affected by the extreme weather. Despite having a custom designed refurbished basement with a flood proof system installed, they awoke to a submerged server cabinet when the water pump system failed.

All the live company data was destroyed but thanks to having a managed Disaster Recovery Plan with ourselves we had a new server cabinet installed and 98% of data recovered within 2 hours. We take pride in having one of the fastest response times in the industry. Needless to say our client was well prepared.

Having a Plan can save your business from disaster

Disaster Recovery 20

Thanks to the precautionary measures, we were lucky enough to survive the floods. Many businesses have not been so fortunate. Nybble were quick to respond, took the problem out of our hands and solved it.

For a FREE consultation to protect your business call 01254 673806 TODAY

Data Backup protects your business information from disaster, malicious attack and unforeseen problems such as a discontented employee.

There are different options for data backup such as onsite and offsite storage. Larger businesses are advised to have both with a strong security protecting the precious data.

At Nybble we don’t sell an off the shelf product. We consult with you to understand and assess your business need and the complexity of solution that would be in your best interests.

Data Backup

NETWORK SOLUTIONSNybble understands that the need for future proof technology and access to information is increasingly more important. Simply having access to a mas-sive pool of information still isn’t good enough – we need it faster than ever.

Local area networks (LAN) & wide area networks (WAN) we supply to support data centre, campus & branch office

infrastructures are streamlined, efficient and policy-driven networks that are responsive to changing ap-plication and service demands. Your data centre is at the heart of your distributed computing environment, so network switching, routing &

management capabilities must meet demands for peak performance, flex-ibility, scalability & resiliency. Regard-less of whether LAN or WAN is for a small workgroup, large enterprise, intranet or portal, high-performance computing environment or cloud hosting service, we offer consultancy, analysis or systems design services to build a network to support your current and future plans. The LAN

& WAN infrastructure we install & con-figure is designed to support the latest virtualisation & unified com-munications technologies for even the most challenging of computing environments. We create flexible, dependable networks that guarantee bandwidth and resources.

Our StatementOur aim is to provide you with a solution that combines enterprise-class access switching with cloud-enabled management, on-demand provisioning and secure routing to bring the industry’s most advanced networking features to the edge of your network. Our solu-tions are seamless, high-quality, and within a budget that suits your organisation.

21 Network Solutions




Whether you have a small office requiring a small quantity of additional points, a large office or a data centre requiring a full wired Network Data Cabling solution, we are here to help with data cable installation. We offer a full range of solutions. All backed with manufacturer 25 year Structured Cabling warranty.

Infrastructure & Networking

We understand that your Data cabling infrastructure is the backbone for all your IT networking requirements. As the pace of technology develops even faster and more information needs to be transmitted, your network product selection needs to be sophisticated and capable of performing at the highest level.

Fibre optic installations have become a far less expensive media. This is due to the materials being cheaper, far more rugged and installation friendly along with the methodology of termination easier and cheaper. It’s a serious budget consideration compared to copper when high speed, distances exceeding 90 metres, with high speed connections required.

How our Network Solutions can help you

We design wireless LAN (WLAN) solutions incorporating access points, controllers, management platforms and structured cabling, which provide the highest levels of performance and flexibility.

With the increasing demand for Bring Your Own Device (BYOD) or guest Wi-Fi access, it is imperative that you have the control and management tools to offer a single integrated wireless network architecture that encompasses the ability to manage network policies, devices, users and applications. Our portfolio of networking partners offers high-performance wireless connectivity solutions that meet even the most demanding requirements for security, privacy, scalability and cost-effectiveness.

For a FREE consultation to protect your business call 01254 673806 TODAY

Wireless Solutions

Network Solutions 22

The IT management and security tools we offer suit

organisations that want to reduce network installation, configuration and maintenance time.

Multi-site companies benefit from WAN solutions, allowing

better connectivity across the organisation. Increasing productivity and efficiency.

Protecting company data is of upmost importance. We

can implement advanced firewall products to help detect intrusion and protect from external threats.

Network switches manage data between servers and

users. Ensuring your data flows smoothly and remains accessible to users.

We can provide the latest server technology. This is the

backbone hardware that enables your company to function.

Whether its CAT5e or CAT6, we ensure your network

cabling meets the requirements of your data demands.

Data Cabling Servers Network Switches

Network Monitoring WAN Solutions Firewalls & Security

Email: [email protected] - Website: www.nybble.co.uk

Address: 39 - 41 Mincing Lane, Blackburn, BB2 2ADPhone : 01254 673806

Get In Touch

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BUSINESS IT - Nybble.co.uk Ltd · The introduction & growth of Virtualisation technology ... Not utilising this resource means missing out on huge benefits. I n order to stay ahead