Business Functions Role Summaries - Surrey · PDF fileBusiness Functions Role Summaries ... These roles typically work as part of a team performing routine ... this level may be more

Business Functions Role Summaries

Grade Standard job titles and sample jobs

Representative Accountabilities Typical Knowledge, Skills & Abilities, Experience, Behaviours

Apprentice This is a junior role, supporting a programme of work, study and training designed to develop skills and abilities to achieve level 2/3

of a nationally recognised qualification. The apprentice supports the work of the Council by contributing to the delivery of services and projects allocated and supported by a supervising manager. This is an entry level position where they are given the opportunity to learn about administrative procedures through learning on the job and/or formal study.

Sample role:

Generic Apprentice – Business Admin

Undertake a course of studies/develop skills to achieve apprenticeship or nationally recognised qualification

Develop working knowledge of SCC employee rights and responsibilities for apprenticeship framework

Provide high standards of performance, ensuring confidentiality, efficient and effective operations

Assist team members in a range of administrative tasks that may include projects and service developments – under supervision

Work towards an Apprenticeship or agreed qualification, Key or Functional Skills Level 1 or 2, OR

2 GCSE Grade A-C or equivalent Key Skills 1 or 2

‘Entry to Employment’ acceptable in some cases

Willingness to learn and motivation to succeed

IT literate – able to use information, communication and office technology

Skills and abilities to communicate with others appropriately within the work context

Able to work quickly and accurately, ensuring attention to detail

Prepared to follow instructions

Behaviours:

Do my job

Work with others

Develop people

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S1/2 Office Assistant

These roles typically work as part of a team performing routine administrative duties to support service users and/or other members of their team. They will usually have little prior knowledge or experience and will be interested in pursuing a career in the County Council. Tasks and routines are generally straightforward within established routines and procedures and under regular or direct supervision. Work is typically to short deadlines so there is little or no need to plan or prioritise work. They are given the opportunity to learn about a range of administrative procedures, developing capabilities through learning on the job and/or formal study.

Sample roles:

None...

Analysis, Reporting & Documentation

Carry out simple and repetitive tasks such as data input, sorting/distributing mail, photocopying and filing

Prepare pro-forma correspondence for approval by others before despatch.

Customer Service & Support

Assist team members with simple administrative and/or support activities to contribute to the smooth running of the work unit

Planning & Organising

Make simple arrangements and bookings under detailed instructions, help prepare straightforward materials to assist in the effective organisation of internal/external activities

Work with others

May receive visitors and action basic enquiries in a courteous manner to promote a positive image of the work unit.

Basic numeracy and literacy, with potential for further study where appropriate

Ability to understand basic Health and Safety procedures and the principles of equality and diversity

Familiarity with standard office software packages

Able to operate simple office equipment

Good listening skills and enthusiasm to learn

Accuracy and ability to follow instructions

Able to exchange basic information verbally or in writing

Behaviours:

Do my job

Work with others

Develop people







S3 Administrative

Assistant Roles in this grade typically work as part of a team performing routine administrative duties to support service users and/or other members of their team. They perform a limited range of well established routines within basic procedures and under regular supervision. They may have a specific focus, for example in personnel or financial systems, but all will be expected to work with the council’s IT systems, and action basic enquiries and requests. They will be expected to have some previous work experience in order to deal with the work confidently. The work is typically to daily deadlines; some organising of their own workload may be required to ensure that the departmental workflow is maintained, but timescales will be hour-to-hour and day-to-day. The nature of planning is roles at this level is essentially timing and sequencing of assigned tasks to meet deadlines.

Sample role:

None...


Carry out routine tasks such as data input, sorting/distributing mail, photocopying and filing.

Check and code invoice/ documents, seeking authorisations as necessary, to facilitate efficient processing of financial and other information.

Prepare/despatch standard documents to achieve efficient and timely turnaround of routine matters.


Carry out administrative and/or support activities to contribute to the smooth running of the work unit.

Receive and respond to basic enquiries, escalating those outside own knowledge, to provide a timely and effective service to others.


Make simple arrangements and bookings under detailed instructions.

Help prepare straightforward materials to assist in the effective organisation of internal/ external activities

Work with others

Receive visitors and action basic enquiries in a courteous manner, to promote a positive image of the work unit.

Basic numeracy and literacy, with potential for further study where appropriate

Basic understanding of Health and Safety regulations, procedures and the principles of equality and diversity

Some knowledge of typical IT packages and basic IT skills

Ability to exchange basic information verbally or in writing

Able to operate simple office equipment

Accuracy and ability to organise tasks within a broader routine

Some prior work experience of a generalist nature

Behaviours:

Do my job

Work with others

Develop people







S4 Senior Administrative Assistant

These roles support service users and/or staff as part of a specific service or team. They typically provide administrative or procedural support working on a broad range of routine activities within well established procedures. They will work in teams under the guidance of more senior colleagues and will be expected to be able to plan and organise their own workload, on an hour-to-hour and day-to-day basis within clear procedures. They will need to understand the objectives of the department sufficiently to allow them to time and sequence tasks so that they can support the work of others effectively. Entry to this level may be through some relevant work experience and general education.

Sample role:

Information Officer


Organise information to agreed procedures by filing, data entry, checking/matching data etc to ensure accurate records are maintained.

Prepare and despatch a range of routine documents to meet the daily priorities in their area of responsibility.


Carry out administrative and/or support activities to contribute to the smooth running of the work unit

Receive and respond to everyday enquiries from customers to provide a timely, courteous and efficient service to others.


Make routine meeting and other arrangements and bookings under clearly defined instructions, and maintain diaries.

Help to prepare straightforward materials to assist in the effective organisation of internal/ external activities

Assess the range and volume of work to be undertaken for the days ahead and plan to ensure it is completed to time and to an appropriate standard.

Finance/Resource Management

Follow set order procedures to ensure adequate low value supplies and resources are available to meet office/work unit requirements.

Minimum 3 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level

Working knowledge of relevant systems, equipment, processes and procedures

Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures

Competent in a range of IT tools, including databases, email and MS Office

Ability to work with others to provide excellent customer service

Ability to communicate clearly orally and in writing

Accuracy and ability to prioritise and organise own workload

Previous office experience to enable jobholder to deal with administrative procedures confidently

Behaviours:

Do my job

Work with others

Develop people







Work with others

Receive visitors and provide basic information in a courteous manner to promote a positive image of the work unit.




S5 Business Support Assistant

These roles provide a business support service as part of a specific service or service team. They work within established processes and procedures, resolving problems or queries with the more complex issues referred to others. They support more senior staff by executing the detailed processes in specific aspects of business, financial, facilities and/or HR administration and will be fully versed in all the procedures of their specialism. They will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day timescales. They may support a group of more senior staff with some of the more routine duties and ensure matters are dealt with appropriately when they are out of the office. Some roles at this level may be more restricted in terms of variety or organisation of tasks than others. Where this is the case, customer service may be the predominant feature, e.g reception roles.

Sample roles:

Administration Assistant

Business Support Assistant

Communications Assistant

Legal Support Officer

Recruitment Administrator

Service Support Assistant


Ensure information and records are processed and stored to agreed procedures.

Assist in providing and manipulating basic data for statistical and other reports. May run and present standard reports.

Prepare and despatch a range of standard correspondence/documents to ensure an efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.


Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.

Receive and respond to everyday enquiries from customers to provide a timely, courteous and efficient service.


Support a group of senior staff, ensuring confidentiality, and assisting in the effective organisation of internal/external meetings and activities to support a high standard of office organisation.

Assess the range and volume of work to be undertaken for the days ahead and plan to ensure it is completed to time and to an appropriate standard.


Familiar with one or more of the specific processes used in business, financial or HR administration


Competent in a range of IT tools, including databases, email and MS Office

Ability to work with others to provide excellent customer service

Good written and oral communication skills with the ability to build sound relationships with staff and customers.

Able to prioritise and plan own workload in the context of conflicting priorities

Experience of working in a busy office environment providing support to staff and/or the public

Behaviours:

Do my job

Work with others

Develop people







Finance/Resource Management.

Follow established ordering procedures to ensure adequate resources are available to meet work requirements.

Work with others

Receive visitors and provide/request basic information in a courteous manner to promote a positive image of the work unit.




S6 Senior Business Support Assistant

These roles provide a business support service as part of a specific service or service team. They will carry out a range of administrative tasks using knowledge of general office routines and procedures, together with a broad understanding of the department and how the tasks directly support the service or service team. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of business, financial, facilities and/or HR administration and will be fully versed in all the procedures of their specialism. The essential difference between this level and that of Business Support Assistants is one of greater experience which will enable the senior assistants to undertake more complex work, and they may be involved in guiding the work of more junior staff.

For some roles, customer service may be the predominant feature, e.g. dealing with a variety of clients in relation to a department’s activities. Others may support a group of more senior staff with some of the more routine duties and ensure matters are dealt with appropriately when they are out of the office. Typically this level would include core secretarial posts.

Sample roles:

Admin Adviser

Area Schools Assistant

Business Support Officer

Coroner’s Administrator

Customer Liaison Officer

Finance Assistant

HR&OD Coordinator Level 1

Information Assistant

Leadership Assistant


Provide and manipulate data for statistical and other report and run and present standard reports.

Prepare and despatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity


Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.

Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.


Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation.

Plan and prioritise own week-to-week work activities, to ensure


Relevant HR, Management, business administration or financial qualification to NVQ Level 2, or able to evidence knowledge/understanding of relevant disciplines

Familiar with one or more of the specific processes used in business administration, e.g financial, HR, secretarial, facilities related


Competent in a range of IT tools, including database management systems, email and MS Office

Ability to work with others to improve customer service

Good written and oral communication skills with the ability to build sound relationships with customers

Good administrative, analytical and organisational skills

Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative




Legal Support Team Leader

Resource Assistant

Senior Recruitment Administrator

Sourcing Team Assistant

operational efficiency. Refer to more senior colleagues for prioritisation of non –standard work.


Follow established ordering procedures to ensure adequate resources are available.

Work with others

Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues.

Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.

People Management

Guide junior staff in duties to facilitate their development and ensure routines observed.

A methodical approach to information gathering, recording and reporting

Typically previous relevant work experience in a business services environment supporting staff and/or public

Experience of maintaining business processes and systems

Behaviours:

Do my job

Work with others

Develop people







S7 Business

Support Coordinator/ Advisor

These roles provide a comprehensive business support service in a defined service or functional area, or provide specialist support services. Many will possess technical rather than professional expertise in the main disciplines, or have substantial experience of administrative procedures to enable them to guide and advise others. There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks ahead and prioritise to accommodate non standard work. They often require understanding of complex procedures and support systems, and the ability to allocate workload and react to changing priorities. Although most work will follow established patterns, initiative is needed to handle processes and resolve problems and queries based on experience and judgement, mainly without reference to others.

These roles may work alone instead of as part of a team, or the system or process used may require more specialist knowledge or experience than that required at grade S6. Some roles involve supervision of staff, others involve undertaking specialist functions or the provision of broad comprehensive secretarial/PA services. Also found here are development roles for individuals to start to acquire the knowledge and skills needed for professional roles, e.g. in procurement or HR.

Sample roles:

Business Support Advisor

Communications Officer

HR& OD Coordinator

OM Adviser

Personal Assistant

Procurement Trainee (Year 1)

Project Assistant

Recruitment Adviser

Senior Transport Officer

Surrey Arts Administrator


Prepare reports/statistics to meet statutory/management information requirements

Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team.


Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate.

Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers.


Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services.

Educated to A level or equivalent, or able to evidence ability at an equivalent level

Relevant HR, Management, business administration or financial qualification to NVQ Level 3, or able to evidence knowledge and understanding of relevant disciplines. Willingness to study for a relevant professional qualification if appropriate.

Good IT skills, including email, MS Office and database management systems

Ability to work with others to improve customer service

Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service.

High level administrative, analytical and organisational skills

Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative

A methodical approach to information gathering, recording and reporting




Technical Media Officer

Technical Support Specialist

Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed


Maintain financial, and/or stock records, and review data to contribute to resource planning.

Work with others

Maintain a network of contacts, drawing on support and advice from others to resolve problems.

Communicate and liaise with service users and/or external contacts, representing the team/service as required.

Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team’s objectives.

People Management

Guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained.

Typically substantial previous work experience in a business services environment providing support to staff and/or the public, or as a secretary/PA in a large complex organisation

Experience of maintaining and improving business/ database systems/secretarial processes and systems

Behaviours:

Do my job

Work with others

Develop people







S8 Senior Business Support Coordinator/

Advisor

These roles may manage a straightforward operational activity or small team, provide specialist support services or they may be in the second year of a professional career development role. They have in-depth knowledge of methods, systems and procedures and possess practical understanding in one or more disciplines, for example finance, HR, facilities, procurement. They are often process ‘experts’ seeking to deliver maximum efficiency within a defined process. A thorough knowledge of their own area or discipline is required although overall supervision from a more experienced professional is in place. They work collaboratively with customers, staff, partner organisations, agencies and/or contractors and play a major role in maintaining quality standards and/or engaging in project management. The most senior personal assistant roles may be found here.

Sample roles:

Consultant Business Analyst - Level 1

Digital Partnership Officer

Finance Officer

Information Officer (GIS)

Performance Officer

Procurement Trainee (Year 2)

Resource Adviser

Senior Business Support Officer

Senior Personal Assistant

Senior Project Support Officer

Sourcing Team Adviser


Prepare and analyse management information, including financial reports / project plans, recommending actions as appropriate.

Maintain, develop and review business support systems, processes and procedures to secure a quality, cost effective service and continuous improvement.


Deliver a range of specialist services advising and assisting customers in area of expertise, to maximise service quality, efficiency and continuity.

Maintains knowledge of the organisation’s current systems, policies and procedures

Resolve issues/queries independently, recommend alternative solutions if unable to assist, and ensure efficient, day-to-day customer service is delivered.


Monitor service objectives and standards within own area of work to ensure effective service delivery.

Plan and prioritise own work activities for the months ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed.


Assist budget/resource management in accordance with the

Educated to ‘A’ level standard, or able to evidence ability at an equivalent level

Professional business qualification to NVQ Level 3, or able to evidence knowledge and understanding of appropriate business disciplines; Willingness to study for a relevant professional qualification if appropriate.

Excellent IT skills, including Lotus Notes, MS Office and database management systems

Excellent written and oral communication skills with the ability to build sound relationships with customers, adapting styles to different situations to improve customer service

High level administrative, analytical and organisational skills, with the ability to set up and maintain business/secretarial administration systems

Ability to manage a range of projects through to completion

Effective interpersonal, influencing and negotiation skills

Substantial practical experience and understanding of business, supporting service teams and/or providing support to the public, or as a secretary/PA in a large complex organisation

Experience of leading a team (where appropriate)

Behaviours:




council policies and procedures.

Maintains, develops and reviews financial support systems, processes and procedures

Work with others

Liaise, communicate and build relationships with other internal departments, customers, partner organisations, agencies and/or contractors to support and represent the team/service

Undertake and coordinate projects and reviews in a defined area of activity to support and enhance service delivery.

People Management

Either:

Manage staff, allocating and prioritising their work and manage performance to secure efficient service delivery.

Oversee the work of others as the most experienced team member.

And/Or:

Operate as an individual maintaining and improving operational efficiency and quality of service of own area.

May be recognised as the main point of contact for a particular specialised process, system or procedure or for a senior member of the council staff.

Do my job

Work with others

Develop people







S9 Business Support Manager 2

These roles are often professionally qualified roles, specialists, or project officers providing advice and support to their customers, or lead and manage the work of larger teams. They will plan and ensure progress within established procedures and policy, and respond effectively to changing priorities and different situations. They will have a fair degree of autonomy and work closely with customer staff, partners, agencies and/or contractors and have a primary role ensuring their services achieve the agreed service standards in a cost effective way and in improving quality standards. Forward planning could be for months ahead and the role will contribute to longer-term development. Compared to roles at the S10 level, this level will deal with a slightly less demanding or narrower client base and/or may have less freedom to act in their sphere of activity, and/or manage smaller scale or less complex projects.

Sample roles:

Assistant Project Manager

Communications Officer (Projects)

Consultant Business Analyst - Level 2

DBA Senior Systems Admin

Debt Recovery Specialist

Digital Projects Officer

HR Advisor

Intelligence Officer

Legal Officer

Marketing & Communications

Manager

Performance


Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.

Analyse and make recommendations for improvement or development of existing systems, processes or policy.


Maintain, develop and review systems, processes, procedures and working methods to maximise service quality, efficiency and compliance.

Provide specialist/professional advice and recommendations within specific parameters to support informed decision making.


Plan workloads and secure resources to enable the team/s to achieve a quality service.

Lead projects and reviews within a defined area of work as directed by their manager to support and enhance service delivery.


Assist with budget/resource management in accordance with the council policies and procedures

May have delegated responsibility for a budget(s).

Degree qualified, or significant vocational experience demonstrating development through involvement in a series of progressively more demanding relevant work/roles

Professional qualification, or able to evidence knowledge and understanding of appropriate business disciplines such as HR, finance, law, marketing, communications

Comprehensive knowledge of computerised business systems in terms of functionality and capability (some roles)

Knowledge of principles, practices, policies and procedures relating to business planning and financial and organisational management

Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals

Ability to understand, meet and exceed customer expectations

Ability to work on own initiative, with solution focused problem solving skills

Ability to apply project management principles and techniques to manage a range of projects through to




Officer Work with others


People Management

May manage a team operating in a well defined specialist area or oversee the delivery of a range of support services to a service or function.

Monitor and support the performance management and development of team members to ensure that individual contributions are maximised.

And/Or

Operate as an individual responsible for the delivery of a high level/complex service.

completion

Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public.

Previous management experience including staff supervision, development and organisational skills (where appropriate)




S10 Business Support Manager 2

These roles lead and manage the work of larger teams, or a grouping of two or more teams with a common theme. Alternatively they may be professional roles undertaking research and providing complex advice or managing specialist projects. They will plan and ensure progress within established procedures and policy, and respond effectively to changing priorities and different situations. They will work closely with customers, staff, partners, agencies and/or contractors and have a primary role ensuring their services achieve the agreed service standards in a cost effective way and improving quality standards. Forward planning could be for months ahead and the role will contribute to longer-term development. Compared to roles at the S9 level, roles at this level will deal with a more demanding or wider client base and/or may have more freedom to act in their sphere of activity, and/or manage more complex projects.

Sample roles:

Commissioning Officer (Skills & Apprenticeships)

Consultant Business Analyst –Level 3

Consultant (Projects)

Executive Assistant to CLT

Policy Manager

Research Manager

Resource Manager

RIE Facilitator

Senior Communications Officer

Senior HR Advisor

Sourcing Team


Assess or conduct analysis, presenting results and putting forward recommendations on managing more complex situations to support decision making.

Analyse and make recommendations for improvement or development of existing systems, processes or policy.


Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance.

Provide specialist/professional advice and recommendations within defined policy and procedures to support informed decision making.


Plan workloads and secure resources to enable the team/s to achieve a quality service.

Lead projects and reviews within a defined area of work as directed by their manager to support and enhance service delivery.


Assist with budget/resource/funding management in accordance with the council policies and procedures

Degree qualified, or significant vocational experience demonstrating development through involvement in a series of progressively more demanding relevant work/roles

Professional qualification, or able to evidence knowledge and understanding of appropriate business disciplines such as HR, finance, communications

Comprehensive knowledge of computerised business systems in terms of functionality and capability(some roles)

Knowledge of principles, practices, policies and procedures relating to business planning and financial and organisational management

Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals


Proven problem solving skills, and the ability to exercise high levels of initiative to devise and implement workable solutions

Proven ability to apply project management principles and techniques to manage a range of complex projects




Manager

Trading Standards Senior Legal Officer

May have delegated responsibility for a budget(s).

Work with others


People Management

Manage a team operating in a well defined specialist area or oversee the delivery of a range of support services to a service or function.

Monitor and support the performance management and development of team members to ensure that individual contributions are maximised.

And/Or

Operate as an individual responsible for the delivery of a high level and complex service.

through to completion

Significant practical or professional experience and understanding of business, supporting service teams and/or providing support to the public

Previous management experience including staff supervision, development and organisational skills

Behaviours:

Do my job

Work with others

Develop people







S11 Senior Business Support Manager

These roles typically have significant management responsibility either for a large team or coordinating sub functions within a service, and/or will provide professional, specialist or high level technical advice, direction and input across a wide range of activities. They require a conceptual understanding of a technical, professional or specialised field, and job holders require the knowledge and experience to handle and resolve complex issues, anticipate problems and recommend solutions. There will be a requirement to plan and organise own and/or team activity over a significant time scale and coordinate work with associated functions. They will typically be required to influence/motivate others both inside and outside immediate reporting lines, including external stakeholders, and have a primary role in setting service levels. They ensure that their services achieve the agreed financial and service standards, and will have professional autonomy and discretion within operational policies and practice guidance.

Sample roles:

Business Support Manager

Cabinet Business Manager

Category Specialist

HR & Training Business Services Manager

Payment Process Owner

Performance Manager

Policy Officer (SESL)

Senior Consultant Business Analyst


Advise on the analysis and interpretation of data, identify trends and test solutions, present results and put forward recommendations to support the resolution of issues and support decision making.


Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance.

Apply specialist/professional expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards.

Ensure professional and quality service standards are maintained and applied within their area of activity.


Lead the operation of an efficient and effective service ensuring the work of the team supports service plans and that necessary resources are secured.

Lead major projects and reviews within a defined area of work to support and enhance service delivery.

Degree or equivalent, or significant vocational experience showing development in a series of progressively more demanding relevant work/roles

Professional qualification or evidence of high level understanding of relevant business disciplines

Extensive and comprehensive knowledge of computerised business systems, able to promote the use of IT systems within the service.(some roles)

Extensive knowledge of principles, practices, and procedures relating to business planning and financial and organisational management

Proven written and oral communication and interpersonal skills with established negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals


Proven problem solving skills with the capacity to devise and implement innovative solutions

Proven ability to apply project management principles and techniques to a wide range of complex projects or programmes




Senior Consultant Projects


Monitor, analyse and manage delegated budgets, funding and resources in accordance with council policies and procedures.

Work with others

Liaise internally and externally to ensure the department/service issues are appropriately represented and acted upon.

Work with managers, services representatives and partners to identify and apply cost effective means of delivering improvements to business process and strategies.

People Management

Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service.

Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised.

Significant work experience at management level in one or more relevant specialist areas

Demonstrable experience in successful recruiting, managing, coaching and developing of staff

Behaviours:

Do my job

Work with others

Develop people







S12 Principal Business Support Manager 1

These roles undertake a substantial management role, either managing a multi functional support service within one of the Council’s service areas, or coordinating a specific business development or advisory area. This may involve significant coord ination of complex or diverse services, e.g. leading business support services to professional teams, or coordinating teams carrying out specialist advisory or administrative services. More specialised roles will require a full understanding of a professional or specialised field and will work with those both inside and outside the organisation, to influence the development of services or delivery of specific projects or council objectives. Their role is more strategic than operational as they will provide overall guidance to more junior managers in terms of planning, service standards and resources which underpin service level agreements. Planning takes place over a longer period (year or more). They work closely with customers, staff, agencies and/or contractors to ensure that the services meet and exceed expectations. Roles at this level require extensive management experience and high level expertise. They exercise a significant degree of flexibility and independence for decision making within their particular functional area, working to broad parameters and policy guidance.

Roles at grades S12 and S13 are accountable for the professionalism of service delivery under their remit. The essential difference will be that those at S12 are responsible for a narrower or less complex area and/or work within a higher level of operational policy and practice guidance.

Sample roles:

Business & Development Manager

Communications & Stakeholder Engagement Manager (ASC)

Deputy Relationship Manager

Financial Systems & Process Improvement Manager

Lead Manager Legal Services


Identify issues, trends and opportunities that may have an impact in their area of responsibility to enable appropriate action to be taken.

Lead the development of policy in own area of specialism, contributing to the delivery of organisational objectives


Evaluate existing service provision taking account of feedback and broader external developments, to ensure innovative solutions are proposed to maximise service quality, efficiency and continuity.

Apply specialist expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards.

Drive change and embed new ways of working to ensure high quality service delivery and value for money.


Degree or equivalent professional qualification plus substantial experience at a senior management level in specialist area

Knowledge of the concepts of change management, project management and continuous improvement, and their practical application

Authoritative knowledge of the work practices, process and procedures relevant to the role including broader sector/commercial awareness

Ability to manage budgets and resources to deliver effective support to their area of responsibility

Strong written and oral communication and interpersonal skills with high level negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals

Understands how to inspire and motivate others to provide excellent customer care

Advanced problem solving and analytical skills with the




Principal Consultant (Business Analyst)

Principal Consultant (Projects)

Project Manager Superfast Broadband

Develop and ensure implementation of operational plans and play a key role in the formulation of strategic longer term plans for the area to fit broader functional and council strategy.

Lead major projects and reviews and represent the business area in internal and/or external initiatives to enhance reputation and service delivery.


Manage allocated budget/resources/funding effectively and flexibly and control all related expenditure to ensure delivery of targets/objectives within budget.

Contribute to resource and budget planning within own area.

Work with others

Liaise internally and externally at senior levels to establish service requirements and priorities and ensure the department/service issues are appropriately represented and acted upon.


People Management

Manage a group of staff across a function/service, or as a significant part of a wide function to ensure all relevant annual targets and goals are delivered within budgetary/resource constraints.

Lead, motivate and develop individuals using a coaching approach, to better meet current and future requirements.

capacity to devise and implement innovative solutions for strategic change

Clear evidence of political acumen

Wide experience in successful leading, coaching, mentoring and developing of staff

Behaviours:

Do my job

Work with others

Develop people







S13 Principal Business Support Manager 2

These roles undertake a substantial management role, either managing a multi functional support service within one of the Council’s service areas, or coordinating a specific business development or advisory area. This may involve significant coord ination of complex or diverse services, e.g. leading business support services to professional teams, or coordinating teams carrying out specialist advisory or administrative services. More specialised roles will require a full understanding of a professional or specialised field and will work with those both inside and outside the organisation, to influence the development of services or delivery of specific projects or council objectives. Their work includes developing and implementing operational plans and contributing to the longer term plans for the area in line with council strategy, and planning takes place over a longer period (year or more). They provide overall guidance to more junior managers in terms of planning, service standards and resources which underpin service level agreements. They work closely with customers, staff, agencies and/or contractors to ensure that the services meet and exceed expectations. Roles at this level require extensive management experience and high level expertise. They exercise a significant degree of flexibility and independence for decision making within their particular functional area, working to broad parameters and policy guidance.

Roles at grades S12 and S13 are accountable for the professionalism of service delivery under their remit. The essential difference will be that roles at S13 are responsible for a broader or more complex area and/or work within a lower level of operational policy and practice framework.

Sample roles:

Countryside Management Team Manager

Directorate Support Manager

IMT EU Platform Lead

Relationship Manager with Other Local Authorities (Finance)

Senior Manager Policy

Senior


Identify issues and trends that may have an impact in their area of responsibility to enable appropriate action to be taken.

Lead the development of policy in own area of specialism, contributing to the delivery of organisational objectives


Evaluate existing service provision taking account of feedback and broader external developments, to ensure innovative solutions are proposed to maximise service quality, efficiency and continuity.

Apply specialist expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards

Drive change and embed new ways of working to ensure high quality service delivery and value for money.

Degree or equivalent professional qualification plus substantial experience at a senior management level in specialist area in a demanding business environment

Extensive knowledge of the concepts of change management, project management and continuous improvement, and their practical application

Authoritative knowledge of the work practices, process and procedures relevant to the role including broader sector/commercial awareness

Proven ability to manage budgets and available resources to deliver effective support to their area of responsibility

Strong written and oral communication and interpersonal skills with high level negotiation and influencing skills, and the ability to work collaboratively with internal and external partners/professionals

Understands how to inspire and motivate others to provide excellent customer care




Performance Manager

Senior Performance & Research Manager

Systems Development & Improvement Manager


Develop and ensure implementation of operational plans and play a key role in the formulation of strategic longer term plans for the area to fit broader functional and council strategy.

Lead major projects and reviews and represent the business area in internal and/or external initiatives to enhance reputation and service delivery.


Manage allocated budget/resources/funding effectively and flexibly and control all related expenditure to ensure delivery of targets/objectives within budget.

Contribute to resource and budget planning within own area.

Work with others

Liaise internally and externally at senior levels to ensure the department/service issues are appropriately represented and acted upon.


People Management

Manage a group of staff across a function/service, or as a significant part of a wide function to ensure all relevant annual targets and goals are delivered within budgetary/resource constraints.

Lead, motivate and develop individuals using a coaching approach, to better meet current and future requirements.

Advanced problem solving and analytical skills with the capacity to devise and implement innovative solutions for strategic change

Proven ability to assess risks and benefits in a complex environment and respond appropriately

Clear evidence of political acumen

Wide experience in successful leading, motivating, coaching, mentoring and developing staff

Behaviours:

Do my job

Work with others

Develop people







Documents

Business Functions Role Summaries - Surrey · PDF fileBusiness Functions Role Summaries ... These roles typically work as part of a team performing routine ... this level may be more